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Liquid Web - Services Status
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Security Advisory: Linux Privilege Escalation Vulnerability (CVE-2026-31431)
Identified - A recently disclosed Linux vulnerability (CVE-2026-31431), sometimes referred to as “Copy Fail,” affects certain Linux distributions and may allow a local, unprivileged user to escalate privileges under specific conditions. This issue has been classified as high severity.

Status
Our security and operations teams have completed an assessment of our infrastructure and have applied all relevant vendor patches and mitigations to affected systems.

Impact
No evidence of exploitation has been identified within our environment
Systems under our management have been patched or otherwise mitigated

Customer Guidance
Customers managing their own systems or using unmanaged services should ensure they have applied the latest security updates provided by their Linux distribution and review any related vendor advisories.

We will continue monitoring this vulnerability and will provide updates if new information becomes available.
May 11, 2026 - 18:12 EDT
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers Operational
Shared Load Balancers - DC2 Operational
Shared Load Balancers - DC3 Operational
Shared Load Balancers - DC4 Operational
Shared Load Balancers - DC5 Operational
Network Operational
LAN Network Operational
PHX Network Operational
AMS Network Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance, DC2 & DC3 Lansing data centers Jun 8, 2026 03:30-04:30 EDT

Liquidweb Network Engineers will perform scheduled maintenance on the network infrastructure supporting DC2 & DC3 Lansing data centers. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network.

There is no expected service interruption, but some customers may experience brief latency or packet loss during the window.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to improve our services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13508]
Posted on Jun 05, 2026 - 14:18 EDT

Scheduled Network Maintenance, DC2 Lansing data center Jun 8, 2026 06:00-08:00 EDT

Liquid Web Network Engineers will be performing scheduled maintenance on the network infrastructure supporting our DC2 Lansing data center. This work is part of our ongoing efforts to enhance the performance and stability of our network.

No service interruption is expected during this maintenance window. Our Network Engineering team will be actively monitoring the maintenance throughout its duration to ensure a smooth implementation.

Our Support team will also be available should you have any questions or require assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we continue to improve our services.

Internal Maintenance Reference: [CC-13503]
Posted on Jun 05, 2026 - 14:40 EDT

Scheduled Internal Infrastructure Maintenance Jun 9, 2026 14:00-18:00 EDT

Liquid Web Engineers will be performing scheduled maintenance on a parent server that supports several internal servers, including one that supports our DNS infrastructure, as part of our ongoing efforts to improve performance, reliability, and stability.

No service interruption is expected during this maintenance. The DNS master server will continue to accept DNS changes throughout the maintenance window. However, DNS updates made through the client portal during this time may take slightly longer than usual to propagate across all DNS servers due to temporary replication delays. Existing DNS records and services will continue to function normally.

Our Engineering team will actively monitor maintenance throughout its duration to ensure everything proceeds smoothly and operates as expected.

Our Support team will also be available should you have any questions or require assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to enhance our services.

System Maintenance Reference: [CC-13515]
Posted on Jun 05, 2026 - 15:31 EDT
Jun 6, 2026

No incidents reported today.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Scheduled Maintenance - Management portals (login.lw / login.nx / kero)
Completed - The scheduled maintenance has been completed.
Jun 1, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 09:00 EDT
Scheduled - Liquid Web Engineers will be performing scheduled maintenance as part of the ongoing migration of login services to updated load balancing infrastructure.

No customer impact is expected during this maintenance. No DNS changes are being performed as part of this activity, and service availability is expected to remain uninterrupted throughout the transition.

During this maintenance window, we will validate updated traffic routing configurations, confirm service functionality on the new infrastructure path, transition traffic routing internally, and complete cleanup of legacy configurations after validation.

Our support team is on standby if you need any help during this event or if you have questions or concerns.

You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to improve our services.

Thank you for your continued support.
May 29, 12:13 EDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Scheduled Network Maintenance, DC3
Completed - The scheduled maintenance has been completed.
May 28, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:30 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting our DC3 Data Center in Lansing, Michigan. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network. There is no expected service interruption but some customers may experience brief packet loss, latency, or reconnection during the window.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to improve our services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13469]
May 23, 14:32 EDT
May 27, 2026
Phone System Issues
Resolved - This incident has been resolved.
May 27, 19:52 EDT
Monitoring - Our phone system is now back online, and agents should be able to connect and accept calls.

We will continue to monitor the system to ensure stability.

Thank you for your continued patience.
May 27, 16:09 EDT
Investigating - We are investigating an issue preventing customers from reaching support via Phone.

Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service.

We appreciate your patience and understanding as we work to restore this service. Thank you.
May 27, 15:58 EDT
Scheduled Network Maintenance, DC3
Completed - The scheduled maintenance has been completed.
May 27, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:30 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting our DC3 Data Center in Lansing, Michigan. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network. There is no expected service interruption but some customers may experience brief packet loss, latency, or reconnection during the window.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to improve our services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13380]
May 23, 14:23 EDT
Scheduled Maintenance, VMware Virtual Datacenter, DC3
Completed - The scheduled maintenance has been completed.
May 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:00 EDT
Scheduled - Liquid Web Systems Engineers will perform scheduled maintenance on our multitenant VMware services located in our DC3 data center. The VMware Virtual Datacenter (VDC) portal will be inaccessible for a brief time during the window and provisioning actions may be delayed. ESXi hosts and VMs will remain functional throughout the window. Customers with affected VDCs will see an additional notice in their Liquid Web customer portal.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-13466]
May 23, 13:03 EDT
May 26, 2026
Scheduled Network Maintenance, DC2
Completed - The scheduled maintenance has been completed.
May 26, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 05:00 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting our DC2 Data Center in Lansing, Michigan. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network. There is no expected service interruption but some customers may experience brief packet loss, latency, or reconnection during the window.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to improve our services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13379]
May 23, 14:07 EDT
Scheduled Facility Maintenance, US-Midwest-1
Completed - The scheduled maintenance has been completed.
May 26, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 23, 13:07 EDT
Scheduled - Nexcess Facilities Engineers will be performing scheduled maintenance that will improve the efficiency of cooling systems in our US-Midwest-1 data center in Southfield, Michigan. No impact to customer services or workloads is expected.

Should you need any assistance or have any questions or concerns, you can reach us through the following channels:

Live Chat via the Customer Portal: https://sites-portal.nexcess.com
Email: support@nexcess.net

We appreciate your understanding as we work to improve our services.

System Maintenance Reference: [CC-13468]
May 23, 12:51 EDT
May 25, 2026
Security Advisory - LiteSpeed Privilege Escalation Vulnerability CVE-2026-48172
Resolved - Status Update

Our security and operations teams completed the assessment of our infrastructure, which forcd a upcp update today for all systems we were able to reach. We also reviewed environments for the indicators of compromise noted in the LiteSpeed article below. We will address any findings via a support ticket. We are resolving this incident at this time.

Customer Guidance
Customers are strongly encouraged to ensure they are running the updated version of the LiteSpeed plugin and to review their systems for the indicators of compromise. If our team does not have access to your system because it is unmanaged, self-managed, or access has been updated but not shared with Liquid Web, then we would not have been able to reach your system in order to apply updates or check for indicators of compromise.

If you have any questions or concerns, you can reach us through the following channels:

Live Chat via the Customer Portal: https://my.liquidweb.com
Email: support@liquidweb.com
May 25, 20:29 EDT
Identified - A recently disclosed vulnerability (CVE-2026-48172) in the LiteSpeed user-end cPanel plugin allows an unprivileged user to escalate to root privileges in plugin versions between v2.3 and v2.4.4. This issue has been classified as high severity. Public reports suggest the vulnerability was being exploited in the wild in May 2026, and indicators of compromise have been published. On May 19th cPanel issued a separate update which disabled and removed the plugin. This vulnerability is patched in v2.4.7 of the user-end plugin and v5.3.1.0 of the WHM plugin (which bundles the user-end plugin).

Reference:
https://nvd.nist.gov/vuln/detail/CVE-2026-48172
https://blog.litespeedtech.com/2026/05/21/security-update-for-litespeed-cpanel-plugin/
https://support.cpanel.net/hc/en-us/articles/40599423437079-Security-LiteSpeed-plugin-automatically-removed-during-nightly-update-May-19-2026

Status
Our security and operations teams are completing an assessment of our infrastructure and will force a upcp update today for all systems we are able to reach. We plan to review for Indicators of Compromise following the updates.

Customer Guidance
Customers managing their own systems or using unmanaged services should ensure they have applied the latest security updates or have removed the plugin. Customers should also review their systems for indicators of compromise using the information provided in the LiteSpeed blog article.

Should you need any assistance or have any questions or concerns, you can reach us through the following channels:

Live Chat via the Customer Portal: https://my.liquidweb.com
Email: support@liquidweb.com

We will continue monitoring this vulnerability and will provide updates if new information becomes available.
May 25, 15:17 EDT
Issue Accessing Portal via login.liquidweb.com
Resolved - This incident has been resolved.
May 25, 10:12 EDT
Monitoring - Access to the portal through login.liquidweb.com has been restored, and the site is now loading successfully.
Our teams have implemented a fix and are continuing to monitor the service to ensure stability.

We will provide additional updates if any further issues are identified.

Thank you for your patience while we worked to restore access.
May 24, 14:38 EDT
Update - We are continuing to investigate the issue impacting access to the portal through login.liquidweb.com.

While the site may be loading for some users, our teams are still reviewing the issue and working to confirm full service stability.
Updates will be provided as more information becomes available.

Thank you for your patience while we continue working toward a resolution.
May 24, 13:56 EDT
Investigating - We are investigating an issue preventing customers from accessing the portal through login.liquidweb.com. Updates are forthcoming as more information becomes available.

Need help? Chat with us or contact Support for assistance.

We appreciate your patience and understanding as we work to restore portal access. Thank you.
May 24, 12:47 EDT
Scheduled Network Maintenance, DC3
Completed - The scheduled maintenance has been completed.
May 25, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 03:30 EDT
Scheduled - Liquid Web and Nexcess Network Engineers will perform scheduled maintenance on network infrastructure supporting our DC3 Data Center in Lansing, Michigan. These changes will improve the overall capacity and performance of our network. This maintenance window is limited to configuration changes only and network traffic will not be impacted. This window is being issued out of an abundance of caution.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to improve our services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13449, CC-13463]
May 23, 13:51 EDT
May 24, 2026
May 23, 2026

No incidents reported.

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