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Please contact the Travel Pass Customer Care Team with the hotel name, confirmation number, your first and last name (as it appears on the reservation), your Sonesta Travel Pass Member ID#, and your arrival date at time of check-in.

Login before you make a reservation on Sonesta.com for a participating Sonesta Hotel or Resort, and you will be credited for every qualified stay within 1 week of your departure. 

Membership begins on the day you enroll. However, members may receive credit for stays 30 days prior to enrollment, if requested within 60 days of an enrollment. You must contact the Travel Pass Customer Care Team at 1.855.622.2160 (toll-free in U.S.) or 1.617.658.0078.

No. The name on the reservation must match the name on the Sonesta Travel Pass account in order for stay credit to be awarded, so each person needs to sign up separately. However, you may transfer a free reward night to an immediate family member. Please see terms & conditions (hyperlinked) for full details.

Yes! As a Sonesta Travel Pass member, you’ll have exclusive access to our Member Only rates so you always receive our best available rates when you book through Sonesta.com or 1.800.Sonesta. Members will receive exclusive member-only email offers too – but make sure you always opt-in to receive our emails.

As a Sonesta Travel Pass member, you are entitled to a number of benefits that start from the moment you enroll. Depending on your membership level, perks include early check-in/late checkout, complimentary room upgrades, points toward free nights, and much more. See the entire list of benefits.

• Bronze Member begins upon enrollment;
• Silver Member requires ten (10) qualifying nights in a calendar year;
• Gold Member requires twenty (20) qualifying nights in a calendar year;
• Platinum Member requires forty (40) qualifying nights in a calendar year.
• It’s easier than ever to earn top-tier Platinum level benefits! Plus, once you’ve earned status in any calendar year, such status will remain through the end of the following calendar year. Just another way Sonesta Travel Pass brings you more.

Yes! As a Sonesta Travel Pass member, you’ll have exclusive access to our Member Only rates so you always receive our best available rates when you book through Sonesta.com or 1.800.Sonesta. Members will receive exclusive member-only email offers too – but make sure you always opt-in to receive our emails.

Of course! Sonesta offers a status match to Silver, Gold, and Platinum in other hotel loyalty programs. All you need to do is enroll in Sonesta Travel Pass and simply contact Travel Pass Customer Care with your Travel Pass Member ID and a copy of a current membership card or statement showing your status in another hotel loyalty program. It’s that simple.

The Sonesta Travel Pass guest rewards program is complimentary and takes seconds to join. Simply enroll online or at any Sonesta hotel and start enjoying benefits on your first stay.

Reward points are earned & redeemed at participating Sonesta hotels in the U.S., Puerto Rico, Canada, Chile, Colombia, Ecuador, Peru, and St. Maarten. See where your points can take you. To earn Reward Points for qualifying reservations, your reservation must contain your Sonesta Travel Pass Member ID.

You can earn a free night in as little as 10,000 points, depending on hotel tier.

Sonesta Travel Pass members earn ten (10) points for every U.S. dollar, or currency equivalent incurred and paid for by the member on qualifying guest room revenue accommodations except at Sonesta Simply Suites, Americas Best Value Inn, Canadas Best Value Inn, and Signature Inn, where a member will earn five (5) points for every U.S. dollar, or currency equivalent incurred.

It’s easier than ever to redeem your points. Simply book directly on Sonesta.com and select “Rewards Points” when completing your reservation. To learn more about how to redeem your points, click here. You may also call the Customer Care Team at 1.855.622.2160 or 1.617.658.0078 and they’ll be happy to assist you.

Qualified nights are reservations made at qualifying rates and are used to identify changes in member level and to earn Reward Points. Generally, most rates are qualifying when you book directly on Sonesta.com or through our call center. Members cannot earn credit for day use (same arrival and departure date), some group rates, contract, wholesale rates, as well as 3rd party online travel websites and some other discounts. For all qualifying rate information, please refer to the terms & conditions.

You can check your membership status or find out how many points you’ve earned at any time by logging into your member account. Reward Points will be posted to your account the day after your checkout date.

No. Reservations booked through an online third-party reservation service (i.e. Expedia.com, Hotels.com, Travelocity.com, Orbitz.com, Priceline.com, or Hotwire.com) are not eligible for any Sonesta Travel Pass benefits. Group reservations and any reservation booked through a wholesaler, charter company, or airline contract do not qualify for Sonesta Travel Pass benefits. Voucher, barter, travel industry rates, and award stays are also considered non-qualifying rates. For full qualifying rates details, please visit terms & conditions.

If you no longer have access to the email address assigned to your Travel Pass account, please contact our Travel Pass Team at 855-622-2160.

Click the ‘Forgot Password’ link at the bottom of the sign-in page and enter your email address to receive a password reset email.