CRM Software Publications, Research and Articles

Artificial intelligence (AI) agents are changing how organizations use customer relationship management (CRM) and other enterprise software. Instead of static systems of record, your stack can evolve into “systems of action” that observe workflows, update data, and ...

Octolane began with the intention of competing with Salesforce, HubSpot, and other legacy customer relationship management (CRM) solutions, and is now a vendor on the rise, with a growing customer base and a CRM product backed by artificial intelligence (AI) tools. ...

VAI recently held its virtual Connect 2025 conference, and with it came some fascinating revelations regarding its enterprise resource planning (ERP) platform and artificial intelligence (AI) innovations. Read this latest writing from TEC principal analyst Predrag (PJ) ...

Discover 6 ways to scale your partner ecosystem. Looking to capture more partner revenue, cut down on point solutions, and grow partner revenue all at once? See how Partner Cloud helps:   Engage and incentivize partners more ...

Zoho Corporation is a globally recognized enterprise software provider known for its broad portfolio of cloud-based business solutions and its commitment to long-term customer success. As part of the TEC Accreditation and Customer Satisfaction Program, Technology ...

With the right CRM, your small to midsize business (SMB) can look and perform like a much bigger one. This article shows you five proven ways to use CRM to boost sales, strengthen relationships, and reclaim your time. From faster replies and smarter insights to ...

Zebra Technologies recently held its annual ZONE 2025 conference, where the vendor unveiled some of the major, ongoing challenges retailers face today and how Zebra can support them on the frontline through 2026 and beyond. Read this writing from TEC principal analyst ...

As software as a service (SaaS) pricing models continue to evolve, organizations are rethinking how they align cost with value in a rapidly changing digital economy. This white paper examines the forces driving the rise of consumption-based pricing and explores its ...

The 2025 Trends in Technology Report examines how tech leaders worldwide are adapting to economic pressure, evolving customer expectations, and the accelerating impact of artificial intelligence (AI). Based on insights from 450 executives across 30 countries, it ...

Maximize pipeline with 24/7 personalized lead nurture. Say hello to your new digital workforce. With agents offering sales development support at scale, your reps can focus on what matters most. See how Agentforce can help: Fill reps’ calendars with high-quality ...