JVBill Customer Support

FAQ

How do I cancel my membership?
We offer multiple cancelation methods:
- Cancel via online form. Complete our online cancellation form on this page;
- Cancel via ticket. Just submit a ticket with your account information and asking for a cancel;
- Cancel via live chat. Speak with a representative via instant messaging chat.
Cancel directly on the billing page: CCbill • GXB • SegPay • Vendo • WebBilling • Epoch • CentroBill
I don't recognise some of the charges on my credit card statement.

We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement.

Upon enrollment to any of our sites, you’re sent a welcome email that includes membership details that lists the name of the billing processing company that accepts your payment.

If you can’t find this email in your inbox, try checking your spam folder. If you feel you haven't received this confirmation email, contact support and we will provide you with professional advice in the event you have been a victim of fraud.

How can I verify if my account has been cancelled?

Upon successful cancellation of an account, you will be sent a confirmation email to the email address used during sign-up.

If you can’t find this email in your inbox, try checking your spam folder. If you haven’t received the confirmation email or you don’t have access to the email address on file, contact support and we’ll verify the cancellation.
How often will I be charged for my membership?
- Trial memberships are billed upon sign-up and are automatically upgraded to standard monthly memberships unless cancelled within the trial period. If a trial membership becomes upgraded, the resulting standard monthly membership billing policy will apply as of the upgrade date.
- Monthly memberships are billed upon sign-up and every 30 days thereafter until cancelled.
- Three month memberships are billed upon sign-up and every 90 days thereafter until cancelled.
- One year memberships are billed upon sign-up and every 365 days thereafter until cancelled.
How does the Trial membership work?

Many of the sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days.

All trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period.

Please refer to the “Terms and Conditions” of the website that you joined for further information.
What do I do if my video playback is choppy?
There are many possible reasons why you may be experiencing poor video playback. High Quality video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues.

If you are experiencing choppy playback you may try one of the following to resolve this:
1. Select a lower video quality. The default quality is set to High Quality 720p which may be too heavy for your internet connection. Click on the Quality button under the video player and make your selection:
2. Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with High Quality video playback.
3. Stop any files that you may be downloading in the background.
4. Try closing other browser tabs if you have many opened.
5. Try another browser and see if that helps. We recommend the latest versions of the following browsers: Google Chrome, Firefox.
I can't log in, why is that?

Issue: You may be using the wrong username/password combination to log in.

Solution: Check the purchase confirmation email we sent you upon signing up if you don't recall your username. If you can’t find it, try checking your spam folder.

Issue: It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the internet. Your personal data is secure and no transactions can be made during this ban period.

Solution: Contact us if you think your account has been banned to have your password changed and your account reactivated.

Which web browsers are recommended to be used with JAVHD network sites?

We support all the latest versions of major web browsers but not all browsers offer the same benefits in speed and security.

For the best experience we recommend that you use Google Chrome or Firefox.

I think I have encountered a bug/glitch. Where can I report it?

If you have spotted a bug or technical glitch with the website, please contact support and our tech staff will be on it asap.

You can report technical problems, suggest improvements, and help us build a better experience for you.