Blog

It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

How engineering teams use Xurrent IMR's GitHub integration to close incidents before they become postmortems.

Are you planning to attend the AWS Summit Bangalore 2026? This comprehensive guide provides all the essential information about this event, including schedules, experiences, and what to expect on both these days. Event overview AWS Summit 2026 in Bengaluru, tips and tricks, afterparties, and more.

AI is handling more tickets than ever—but it won't replace L1. Here's what the future service desk looks like when AI does its job.

When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.

Jira Service Management pricing looks straightforward starting at $20/agent, but the true Total Cost of Ownership tells a different story. Read our complete 2026 guide to uncover the hidden "Atlassian Tax" of marketplace apps, strict Free plan limits, expensive implementation consulting fees, and how JSM compares to modern ITSM alternatives.

Pink 26 went full Star Trek — and so did Xurrent. Here's what we learned at our first Pink Elephant conference, and why we're already planning to go back.

Enhancing Security and Transparency: Introducing Private Notifications for Fastly Maintenance and Incidents

See how Xurrent employees use automation rules and Sera AI to eliminate repetitive tasks in seconds — not hours.

Navigating Ivanti's opaque, quote-based pricing can be a challenge. While resellers list modules between $25 and $59 per user, the real cost often lies in mandatory consulting and high-stakes renewal clauses. This comprehensive 2026 guide pulls back the curtain on Ivanti Neurons, detailing the true Total Cost of Ownership (TCO) and how it compares to agile alternatives like Intune and Xurrent.

Discover how Xurrent employees use Sera AI and the virtual agent for frictionless service delivery across IT, HR, and more.

Pricing pages rarely tell the full story. While ManageEngine ServiceDesk Plus offers an attractive entry price, real IT admins warn about the hidden costs of mandatory add-ons, interface bloat, and outsourced support. This complete 2026 guide breaks down the true Total Cost of Ownership (TCO) across all tiers and compares it against modern ITSM alternatives.