Name: Trigent Software - AI-first software develoment
Address: 2 Willow St, Southborough, United States, MA, 01745, US
Telephone: +15087796743
Price range: $25 - $49
Rating: 4.8

Lead The Shift

Trigent (trigent.com): Lead the shift with custom software development, AI-driven applications, and end-to-end product engineering. We build scalable software delivering flawless customer experiences, driving efficiency, and market leadership through new products from scratch or refactoring legacy investments with modern tech stacks. Automate DevOps, QA, and cloud infrastructure using AI-assisted solutions.

Min project size
$10,000+
Hourly rate
$25 - $49 / hr
Employees
1,000 - 9,999
Locations
Southborough, MA
Year founded
Founded 1995
Languages
Timezones

Overview by:

Chella Palaniappan

President - Client Services About the Team

No have been added yet...

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 4.5 /5

What Clients Have Said

Trigent Software is noted for competitive pricing and delivering good value for cost. Clients mention project costs ranging from $10,000 to over $1 million, depending on the scope, with many praising their responsiveness and quality. Overall, they are considered a cost-effective partner.

This summary is based on verified Clutch reviews.

Most Common Project Size

$200,000 - $999,999 based on 42 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Business Intelligence Consulting Packages

starting at $30/total

Artificial Intelligence Development Packages

starting at $15,000/month

Trigent Software - AI-first software develoment Review Insights

Overall Review Rating

4.8

Quality 4.6
Schedule 4.5
Cost 4.5
Willing to Refer 4.8

Top Mentions

Review Highlights

Cost-Effective Solutions

Clients appreciate Trigent’s ability to provide cost-effective solutions without compromising on quality. Their offshore model allows for competitive pricing, which is a significant factor in long-term partnerships.
Room for Improvement in Initial Scoping

Some clients noted that initial project scoping could be improved to prevent scope creep and misalignment of expectations. Clear and detailed requirements from the start could enhance project efficiency and avoid delays.
Successful Long-Term Partnerships

Several clients have maintained long-term partnerships with Trigent, highlighting their reliability and consistent performance. This ongoing collaboration is a testament to Trigent’s ability to deliver sustained value.
Continuous Improvement and Feedback

Trigent is open to feedback and continuously seeks to improve their processes. This openness has strengthened their partnerships and enhanced the quality of their deliverables over time.
Experienced in Custom Solutions

Trigent has extensive experience in developing custom solutions tailored to specific client needs. They have successfully handled projects involving complex systems and integrations, demonstrating their adaptability and problem-solving skills.
Quick Adaptation to Client Needs

Trigent is praised for quickly understanding client requirements and adapting to their business needs. They are capable of picking up domain knowledge rapidly, which helps in delivering solutions that align with client expectations.

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Trigent Software - AI-first software develoment Reviews

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Application Testing
$1,000,000 to $9,999,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"I’m most impressed by their unbelievable understanding of our complex requirements."

Jan 4, 2021

Chief Engineer, Navistar International

Jim Pirie

Automotive
Lisle, Illinois
10,001+ Employees
Phone Interview
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A truck manufacturer engages Trigent Software for application testing services. They built a QA solution that reviews order requirements, produces material bills, and ensures compatibility with manufacturing.

Trigent Software efficiently executed several upgrades that established numerous additional functionalities without generating product errors. By following a rigorous testing process, they ensure high-quality releases. The team adapted to internal processes, leading to a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m in specifications management for Navistar International, which is a major truck manufacturer in the US with business around the world. My group monitors and controls design releases from engineering to manufacturing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

There are billions of available feature combinations when ordering a truck. Given the numerous compatibilities and incompatibilities, it’s a complex process. Trigent offered us an engine that would allow us to release what we call “mass customization”. In other words, we’d have the ability to release combinations in advance of customer orders to confirm the compatibility of one with another.

SOLUTION

What was the scope of their involvement?

My department is a handshake between manufacturing and engineering. We look at how we can make systems be more user-friendly and efficient, which Trigent helps us to accomplish. Trigent built software that we specifically use for “coding” — a complex system of truck ordering that allows customers to customize vehicles at the time of order.

Their team built an engine that allows us to evaluate releases and to quickly convert orders into bills of material for all the combinations. It evaluates orders for incompatibilities, ensuring that we don’t send orders that our manufacturing team can’t build. As the platform continues to expand, their work is perpetual.

We do 2–4 upgrades per year, creating new content and functionalities. After we write requirements for the software, Trigent develops them. We then review the functionalities together before putting them into production. We’re working on a new project with Trigent to expand the coding engine for our sales department.

What is the team composition?

We meet weekly with 12–20 people from Trigent depending on the project. On an ongoing basis, about 15–20 people from Trigent directly engage with us. There are more working behind the scenes, however.

How did you come to work with Trigent Software?

Our IT department sourced Trigent before my time because our company had an outdated and inefficient system. Our team likely sent an RFP to a bunch of companies and reviewed them all.

How much have you invested with them?

We spend $1 million—$1.5 million per year with them, including maintenance, efficiency upgrades, and special projects. Projects can range anywhere between $100,000–$1 million.

What is the status of this engagement?

This project began in 2020, and we have an ongoing partnership. My company began working with them 20 years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement’s primary success metric is the efficiency of upgrades. We assess how many new features Trigent releases in any revision and whether or not there are errors. We made a couple of patches in the last year for hundreds of changes in functionalities. Trigent’s great, so we didn’t find any problems.

We sit down with them as a team and review what we want to do. By the time we receive any revisions, we’ve already reviewed and tested the new functionalities. When it’s time for release, we’re highly confident in its accuracy. Users seldom have a problem with our releases.

An important quality is Trigent’s integration with us. When I pick up the phone to talk with them, it’s like I’m talking with my team. They come up with enhancement ideas that we haven’t considered because they know our business so well. I’ve dealt with a lot of big companies for other types of software and engines. It’s easy to do business with Trigent.

How did Trigent Software perform from a project management standpoint?

We work in sprints, which allows us to make changes to our requirements. By the time we finish a project, we receive what we need. We meet regularly but can also pick up the phone and call them at any time. We’re always talking about ad hoc matters.

Trigent’s integrated with us. In terms of project management, it’s like working with a team in our own company. Their team’s integrated into our own processes, which makes them a part of us. Their business manager knows so much about our business that it’s hard for them to miss. Between the technical expertise of the coders and the systems, process, and business interface, we have a very successful relationship with Trigent.

What did you find most impressive about them?

I’m most impressed by their unbelievable understanding of our complex requirements. When ordering a truck, there are billions and billions of combinations available. Trigent understands that, which makes them extremely effective. Their ability to handle this complexity is phenomenal. We’ve had other companies look at the requirements of this system, and they told us they couldn’t do it. Trigent continues to do it quite successfully.

Are there any areas they could improve?

If I were to ask them to change and stand on their heads, they would. I don’t feel that there are any constraints between our companies. There isn’t a request that I wouldn’t feel free to share with them, and that they wouldn’t comply with.

Do you have any advice for future clients of theirs?

The key to our success is Trigent’s business manager. Integrate their company into yours as opposed to having a vendor-customer relationship.

RATINGS

5.0

Application Testing Custom Software Development IT Staff Augmentation
$200,000 to $999,999
May 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"Their raw technical knowledge is impressive."

Oct 21, 2025

VP of Engineering, StudentBridge

Scott Kinnear

Education
Atlanta, Georgia
11-50 Employees
Online Review
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Trigent Software - Artificial intelligence provides custom software development for a digital engagement platform. The team is responsible for defining the client's software architecture and building features.

Trigent Software - Artificial intelligence has delivered high-quality software for the client. The team delivers on time, is highly responsive, and communicates through in-person and virtual meetings, emails, and messages. Their technical knowledge and meticulous project planning are commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP of Engineering of StudentBridge

Describe what your company does in a single sentence.

StudentBridge is a digital engagement platform that creates custom marketing and enrollment solutions for colleges and universities; to help institutions attract, engage, and enroll prospective students by providing personalized, authentic, and interactive virtual experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigent Software - Artificial intelligence to accomplish?

Before engaging with Trigent, we required a partner capable of defining robust architecture and optimizing infrastructure costs. Trigent distinguished itself from the outset through its meticulous scoping and comprehensive project planning.

SOLUTION

How did you find Trigent Software - Artificial intelligence?

Online Search

Why did you select Trigent Software - Artificial intelligence over others?

Great culture fit
Good value for cost

How many teammates from Trigent Software - Artificial intelligence were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before engaging with Trigent, we required a partner capable of defining robust architecture and optimizing infrastructure costs. Trigent distinguished itself from the outset through its meticulous scoping and comprehensive project planning. The project team - including engineers, designers, and Scrum Master - consistently delivered excellence at every stage. New features and dashboards were rolled out efficiently, aligning with our evolving requirements. Trigent’s flexibility and adaptability throughout the project's ebbs and flows made a real difference, especially as priorities shifted. Having collaborated with numerous offshore firms, Trigent distinguished itself from the outset through its meticulous scoping, collaboration, comprehensive project planning, and high-quality engineering - always provided at very competitive costs. Their approach and results have set a new standard for our technology partnerships.”

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quality software delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive.

What was your primary form of communication with Trigent Software - Artificial intelligence?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their raw technical knowledge is impressive.

Are there any areas for improvement or something Trigent Software - Artificial intelligence could have done differently?

RATINGS

5.0

AI Development Application Testing Custom Software Development Generative AI IT Staff Augmentation Low/No Code Development
Confidential
May 2024 - Ongoing

4.5

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

“The whole team has been great to work with and communicates well.”

Jan 9, 2025

Senior IT Manager of Analytics, Manufacturing Company

Anonymous

Manufacturing
Andover, Massachusetts
10,001+ Employees
Phone Interview
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Trigent Software has helped a manufacturing firm migrate their analytics from Tableau to Microsoft Power BI. They’ve recreated custom calculations, migrated them to Power BI, and published them to the cloud.

Trigent Software has delivered 44 dashboards with a low defect rate and high accuracy, earning positive user feedback. They keep excellent documentation, meet deadlines, and communicate clearly through scrum meetings and project management tools. Their problem-solving skills are impressive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior IT manager of analytics at a manufacturing company. We make systems and parts for the semiconductor industry. We manage many platforms and grow through acquisitions, so we acquire a lot of analytics software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

With Trigent Software, we wanted to standardize our analytics platform across the company. Our team chose Microsoft Power BI as our enterprise standard, and we wanted to bring other groups onto the platform that had been using other analytics platforms over the years. We wanted to decommission our Tableau server and implementation — which were used by several hundred people — and move everything into Power BI.

SOLUTION

What was the scope of their involvement?

Trigent Software has helped us with the refactoring work. They open the Tableau workbooks, analyze how they’re created, and document custom calculations, charting, and everything else in the dashboard. Then, they recreate the workbooks using the Microsoft Power BI app and republish it to the cloud service. Moreover, they’re responsible for the first-level QA testing. We’ve also recently engaged them in a second project to convert SAP HANA to SAP Datasphere.

What is the team composition?

We work with five teammates from Trigent Software, namely a team lead, three developers, and one QA tester. The team lead is also the project manager.

How did you come to work with Trigent Software?

Trigent Software was recommended by my boss, who had worked with them at a previous company.

What is the status of this engagement?

Our engagement started in May 2023, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gone live with 44 dashboards, each with various complexities. They all underwent user acceptance testing with only 1–2 defects reported. The defect rate is extremely low because of our two-step testing methodology. The dashboards are highly accurate, and we’ve received hugely positive feedback from users in terms of their experience.

How did Trigent Software perform from a project management standpoint?

Trigent Software has performed well, and their communication is clear. We have had daily scrum meetings for a while and have encountered unknown complexities. Despite that, the team has kept good documentation of what’s happening throughout the sprints. They document what we’ve accomplished and what has slipped. We’ve also hit our main deadline, which is good because we’ve changed our software licensing and can’t go beyond the deadline.

We use ServiceNow as an internal project management tool. For scrum meetings, we use planning forms done mostly through Microsoft Excel, which we have on Teams-shared sites that everybody can access. We review that document almost daily.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The whole team has been great to work with and communicates well. They accommodate our differing schedules.

What did you find most impressive about them?

They’re smart. I appreciate working with them because they don’t obfuscate things. When I give them a problem and ask them to give me three solutions, they come back the next day with those solutions, making me think which one’s the right choice. Overall, they’re sharper than the average team I’ve dealt with in terms of outsourcing.

Are there any areas they could improve?

No, there aren’t any. They’re extremely accommodating to whatever we throw at them.

Do you have any advice for potential customers?

Come to the table clearly defining what you want to accomplish. Lay it before them and get their advice and buy-in on the project. Your ideas should be fleshed out when you talk to them. Then, listen to them and know what they can modify based on their experience. We hire contractors not just because of their technology skills but also because of their expertise in other projects with other customers.

RATINGS

4.5

Application Testing DevOps Managed Services
$200,000 to $999,999
Mar. 2023 - Mar. 2024

4.5

Quality: 3.5

Schedule: 3.5

Cost: 5.0

Willing to Refer: 4.0

"They were responsive."

Apr 12, 2024

VP Engineering, Tempus AI

Alifya Kagalwalla

Other industries
Chicago, Illinois
1,001-5,000 Employees
Online Review
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Trigent Software developed automation tests for a healthcare technology company using Playwright, Concourse, TypeScript, Python, Docker, and Kubernetes. The team migrated AWS configuration resources to IaC.

The client was happy with the number of automated tests created and AWS-related tickets completed by Trigent Software. Although their automation engineering quality could improve, the team delivered on time and was responsive regarding needs and schedules. They communicated via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP Engineering of Tempus AI

Describe what your company does in a single sentence.

Heatlthcare technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigent Software to accomplish?

Software Test Automation
SRE - Amazon workspaces configuration

SOLUTION

How did you find Trigent Software?

Referral

Why did you select Trigent Software over others?

Pricing fit our budget
Good value for cost

How many teammates from Trigent Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project 1: Test Automation Project
- This team will write Automation Tests, replacing manual test execution using mainly Playwright, Concourse, and other tools developed internally by CUSTOMER. The majority of the work will require proficiency with Typescript, Python, Docker, and Kubernetes.
- Gaps in test automation will be addressed in several CUSTOMER systems, including lab operations software (LIMS), report generation software (Reporting Pipeline), and customer-face user interfaces (Customer Systems).
Project 2: Test Automation for the Developer Tools Enhancements Project
- As part of the Developer Tools Enhancements Project, CUSTOMER is developing:
  - unit tests
  - (developer) smoke tests
  - end-to-end tests
  - source code refactoring’s to reduce cyclomatic complexity
  - source code documentation additions, for their CLI, cloud service, and web-based tools.
- This team will provide testing services including smoke test authoring, end-to-end test authoring, documentation, others for CUSTOMER’S Developer Tools project.
- The details of the scope of this project are to be defined by the CUSTOMER.
Project 3: AWS WorkSpaces Support Project
- CUSTOMER utilizes AWS WorkSpaces as a VDI environment used to provide secure access to CUSTOMER systems and software.
- This team will migrate configuration of resources to IAC, provide security updates to image, and expand existing functionality while providing ongoing end user support/troubleshooting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of automated tests
Number of tickets for AWS workspaces completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time
Extremely responsive to needs and scheduling

What was your primary form of communication with Trigent Software?

Virtual Meeting

What did you find most impressive or unique about this company?

They were responsive

Are there any areas for improvement or something Trigent Software could have done differently?

Higher caliber automation engineers

RATINGS

4.5

Custom Software Development
$200,000 to $999,999
Jan. 2022 - May 2023

5.0

Quality: 4.5

Schedule: 4.5

Cost: 4.0

Willing to Refer: 5.0

"Their programming skills were outstanding."

May 26, 2023

President, Analytical Services Provider

Anonymous

Other industries
Mansfield, Massachusetts
51-200 Employees
Online Review
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Trigent Software provided custom software development support for an analytical services provider. They helped the client develop a chemistry software program that processes analytical data.

The program was delivered on time and worked smoothly, helping the client increase their business productivity and reduce costs. Trigent Software showed incredible commitment to the project, working extra hours to ensure the project stayed on track. They were hardworking, skilled, and professional.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President

Describe what your company does in a single sentence.

We provide analytical services to the medical device industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trigent Software to accomplish?

Create a software program

SOLUTION

How did you find Trigent Software?

Referral

Why did you select Trigent Software over others?

Referred to me

How many teammates from Trigent Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Trigent created a chemistry software program from the ground up. This was a highly involved program that processed analytical data and produced a final output.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The program successfully processed the data provided. It allowed increased productivity from our entire team resulting in significant cost savings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team worked very hard to help us finish this complicated project. They also worked long hours to help make sure the project stayed on time. They also shifted their work schedule so that we could have daily meetings. This required them to meet with us at 10pm their time. The commitment level was tremendous.

What was your primary form of communication with Trigent Software?

Virtual Meeting

What did you find most impressive or unique about this company?

Their programming skills were outstanding. They were highly professional and committed team members.

Are there any areas for improvement or something Trigent Software could have done differently?

I think early on we had some false starts. This related to our not having clarity as to the best methods to accomplish some things. I don't really feel this was Trigents fault as much as the complexity of the program and our companies limited resources. Trigent worked with us to resolve these issues and get it right.

RATINGS

5.0

"After trying 2 other firms, Trigent was the only firm that could make our project a success."

Custom Software Development
$200,000 to $999,999
May 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They have a good escalation chain, which allows matters to get sorted right away."

Nov 22, 2021

Marketing, Experience & Systems VP, CanPrev

Norman Goh

Other industries
Toronto, Ontario
51-200 Employees
Phone Interview
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Trigent Software is improving the business systems of a health products firm. They're now handing the client's CRM and product information systems. They're also set to create a warehouse management system.

Thanks to Trigent Software's efforts, the daily order maximum throughput has increased by 150%. The firm's order time processing has also been reduced by 30%–40%. The team's listening skills allow them to produce what the client needs. Customers can expect flexibility and responsiveness from them.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

CanPrev is a natural health products company, and we manufacture and distribute supplements, vitamins, and natural health products in Canada. I’m the VP of marketing, experience, and systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

We had outgrown a lot of our typical order processes or account processes. As a result, my goal was to begin another evolution of our internal business systems to improve our throughput, which was mostly order throughput. Overall, we engaged Trigent Software to ensure that we would achieve growth and scalability at the same time.

SOLUTION

What was the scope of their involvement?

We had an existing system in place that needed to be replaced with a more extensible system. Trigent participated in a month-long intensive knowledge transfer understanding our existing data flows and processes. Afterwards, there was a collaborative discussion regarding software architecture, technical stack and scoping, before beginning a series of sprints. We, the client, were involved in near daily stand-ups during this time. By February 2021, we had soft launched this system.

This positive experience led to including Trigent into the rest of our digital transformation projects - systems that required re-architecting and scaling. This includes a product information management system to better handle the fast-paced launch and version control of hundreds of physical products. Warehouse and inventory management systems are also being re-architected.

What is the team composition?

We’ve worked with full-fledged development teams which are composed of a project manager, technology lead, testing lead, and 3–4 developers.

How did you come to work with Trigent Software?

We interviewed and assessed 4–5 different companies before settling on Trigent Software.

How much have you invested with them?

We’ve spent around $500,000.

What is the status of this engagement?

We began working together in May 2020, and we continue working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve enjoyed a tremendous amount of growth over the past year and a half, and we’ve had an opportunity to see how effective the new systems look. To put that in number, our daily order maximum throughput has increased by 150%. In addition, the maximum time it takes to process orders now has been reduced by 30%–40%.

How did Trigent Software perform from a project management standpoint?

I’ve been impressed with their project management and it’s one of the reasons why we worked with them. In addition, they have a good escalation chain, which allows matters to get sorted right away. We have daily stand-ups in the morning, and we use tools such as Jira, Asana, and Slack. Overall, we’ve dealt with a lot of contractors, and Trigent Software is the best company we’ve dealt with.

What did you find most impressive about them?

Trigent Software is very flexible. Furthermore, compared to other agencies who assume they know what we want, their team listens to our needs. After listening to us, they offer new ideas to the table, allowing us to have an open relationship with them.

Are there any areas they could improve?

No, they’re really good at what they do. We tend to value UX and design more than is typical for internal facing systems, so there is some effort in conveying exactly how we want things to look and feel. However, we get around that by having our own designers flesh out these concepts.

Just a minor thing to take into account.

Do you have any advice for potential customers?

Know exactly what you want, and integrate them with your internal team. Furthermore, the best way to get the most out of any agency is to be heavily involved in the actual project with your internal teams. If you let them do the discovery by themselves, they’ll make assumptions because it’s difficult for an individual or organization outside your own business to know what you want.

RATINGS

5.0

Application Testing Custom Software Development
Confidential
Jan. 2017 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

“Trigent Software’s people know what they’re talking about, so it’s worth considering their suggestions.”

Jun 24, 2021

Carrier Integrations Manager, Trimble Inc.

Greg Kilgour

Other industries
Sunnyvale, California
10,001+ Employees
Phone Interview
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Trigent Software integrates carrier APIs into a web-based logistics platform so that end users can leverage third-party services. They’re responsible for maintenance, upkeep, and enhancement.

While tasks may face pauses beyond their control, Trigent Software has performed so well that the internal team wants to expand its resources. They’ve also proven themselves in their field and can make key development decisions independently when needed. They do best when given creative freedom.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work in the transportation and logistics software division at Trimble Inc. My specific position is the carrier integration manager. This means I manage the team that handles carrier web services and integrations, connecting our easy-to-use platform to external carrier APIs that allow our customers to take advantage of those connections.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

Trigent Software is the driving force behind the team that maintains our carrier API enhancements. They’re responsible for building out new carrier connections.

SOLUTION

What was the scope of their involvement?

My team works with Trigent Software to integrate carrier APIs to work within our platform. If the carrier has a new product available, we integrate it with our web services so that our customers can take advantage of it. This work includes maintenance, upkeep, and enhancement.

What is the team composition?

My team consists of a lead, two developers, and a QA specialist. The plan is to get the QA specialist to take on automation work at some point, and we’re also trying to grow the team.

How did you come to work with Trigent Software?

We’d already established a relationship with Trigent Software before I came on board, so I was introduced to them when I took over the team 14 months ago.

What is the status of this engagement?

This was before my time, but I believe we started working with them around January 2017, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve expanded the team to bring on some of their resources because I’ve been pleasantly happy with the work that they’ve done, the way they’ve operated, and the communications they’ve provided. At a high-level look, their results are plentiful, and everyone is happy with them.

In terms of project time to completion data, we don’t really have a structure that allows us to pull that information. We can be put on hold for weeks at a time, which is not necessarily something that we have control over. Since we can’t rectify that, it doesn’t seem justifiable to take that into account when looking at Trigent Software’s performance.

How did Trigent Software perform from a project management standpoint?

We work off of a Kanban board in Jira, shifting our projects around as time allows. They’re also not afraid to ask questions or provide their own input. If I need to rely on them to make some of the tougher decisions around development when I’m not available, I have full confidence that they know what to do.

What did you find most impressive about them?

It’s the quality of work. I hear stories about other challenging contractors that my company work has worked with, and I haven’t had to deal with those issues with Trigent Software. In fact, I feel confident that I’ll never have to deal with some of those problems because of how Trigent Software handles our workload. They split up the teams on their own so that their developers can focus on the work that we need. There are no extra frills.

Are there any areas they could improve?

No, overall, everything has been going great, and the communication is awesome. I’ve even had managers from their team check in to see how things are going, which is always nice. That’s not something I see often with our other contractors.

Do you have any advice for potential customers?

As long as you maintain that fluid two-way relationship with the team lead or the developers, you’ll get the best results.

Allow them to express their thoughts on the situation. Trigent Software’s people know what they’re talking about, so it’s worth considering their suggestions. Of course, the team can take direction very well, but they’ll do better when you let them run with their creative thoughts.

They might want to try something that you won’t necessarily agree with, but I’d suggest going with it if you have the time. Either they’re going to learn something to better themselves, which will help you down the road, or they’ll end up teaching you something that you didn’t know.

RATINGS

5.0

Application Testing
$50,000 to $199,999
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

“They foster a professional and friendly environment.”

Apr 5, 2021

Lead QA Engineer, Rally Health

Cyrus Patel

Other industries
Washington, District of Columbia
1,001-5,000 Employees
Phone Interview
Learn More " data-tooltip-position=".profile-review__reviewer-verification-badge-title" data-tooltip-props="top-center mobile_top-center large"> Verified

Trigent Software provides manual software testing for a healthcare company. The team tests iOS and Android apps and run as many as 2,000 test cases if needed.

Trigent Software’s work meets their client’s needs. While they took a bit of time to ramp up and become self-sufficient, the team is now able to execute their assigned tasks without a lot of hand-holding. Trigent Software offers a well-trained team that gets the job done well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the lead QA engineer at Rally Health, a healthcare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

We were working with an offshore company and had issues with tasks not being completed on time. There were a lot of miscommunications and we needed a new provider.

SOLUTION

What was the scope of their involvement?

Trigent Software provides manual application testing of mobile iOS and Android apps. It’s for 10–15 different devices. They help us to run around 1,000–2,000 test cases when needed.

What is the team composition?

I had a main point of contact but I communicated with a lot of the team. There are around 10 resources. If I need another resource, I can get them.

How did you come to work with Trigent Software?

We were one of the first companies who worked with them. Now, they are a huge organization. My manager suggested them.

How much have you invested with them?

We’ve spent $50,000–$199,999.

What is the status of this engagement?

We started working together in January 2018, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As they got ramped up, it became a smooth process for any new person coming in. They took full responsibility and made sure that person was ramped up. That was really good. We had less time spent onboarding. Once someone is on the call, we know they’re trained.

How did Trigent Software perform from a project management standpoint?

At the start, it took time for them to ramp up but once they were in a flow, nothing stopped them from excelling and learning new things. There was a time we had to be on top of things and had to have calls regularly.

Once the process was in place, we didn’t have to spend much time explaining what needs to be done. Emails and calls were sufficient. They execute the tasks every day. They’re very accustomed to everything now. On a scale of 1–10 for project management, I’d give them an eight. We use Jira for project management.

What did you find most impressive about them?

It’s easy to work with them. They foster a professional and friendly environment.

Are there any areas they could improve?

They could improve on consistency in some cases.

Do you have any advice for potential customers?

I recommend people who are self-starters and want to grow in the field of QA. They give a lot of opportunities. Trigent is a good vendor for people first entering the software world.

RATINGS

5.0

Application Testing
$50,000 to $199,999
Oct. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“The speed at which they’re able to understand the product is impressive.”

Feb 18, 2021

VP of Engineering, Insurance Software Company

Anonymous

Other industries
San Francisco, California
11-50 Employees
Phone Interview
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Trigent Software is building automated tests for software company’s new UI. The team is using Cypress and Java.

Trigent Software delivers everything that’s asked of them each sprint. The team is excellent at getting up to speed with new technologies. They’re an organized team that gets the job done.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering at a company that builds infrastructure software for insurance companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

We needed help with testing.

SOLUTION

What was the scope of their involvement?

They’re building automated tests for our new web-based UI. They’re using Java and Cypress.

What is the team composition?

We have three people working on the project full time. We also have a part time project manager.

How did you come to work with Trigent Software?

One of the engineers at our company worked with Trigent in a previous role.

How much have you invested with them?

We spend $18,000 per month.

What is the status of this engagement?

We started working together in October 2020, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been doing very well and accomplishing all the tasks that we asked them to do every sprint. It’s a complicated product for new people to understand, but they’ve done a great job of getting up to speed. We’re quite happy with the work that they do.

How did Trigent Software perform from a project management standpoint?

As far as I’m aware, they’ve been doing quite well.

What did you find most impressive about them?

The speed at which they’re able to understand the product is impressive.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

It pays to have a part time project manager on their side to coordinate directly with the project manager on your side. It takes a fair amount hand holding to work with an offshore team, especially with the different time zones.

RATINGS

5.0

Custom Software Development Mobile App Development
$50,000 to $199,999
June 2019 - Dec. 2020

4.0

Quality: 4.0

Schedule: 3.5

Cost: 3.5

Willing to Refer: 5.0

"Trigent’s work was a success."

Jan 14, 2021

President, HI-Way Safety Systems, Inc.

Kathy DeLong

Arts, entertainment & music
Rockland, Massachusetts
201-500 Employees
Phone Interview
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A highway line painting company hired Trigent to provide development services. The team initially built custom scheduling software, before converting the concept into a mobile app for iOS and Android as well.

Overall, internal stakeholders are pleased with Trigent, who satisfied their expectations for the project. The team was prompt in solving issues, understood the vision for the final product, and produced high-quality deliverables.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of HI-Way Safety Systems, Inc. We’re a line painting company working all over New England.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software?

We needed to develop online services for our staff and crew.

SOLUTION

What was the scope of their involvement?

We had Trigent create an online scheduling software that allows us to schedule when we’re in the office or on the road working.

From that, it developed into a mobile app, which Trigetn also designed. It’s compatible with both iOS and Android.

What is the team composition?

There were about 10 people working on the project. We had a project manager, who was our main point person.

How did you come to work with Trigent Software?

We’d done research on several different companies online, and we found Trigent has an office here in Massachusetts, which is ultimately why we decided to work together.

How much have you invested with them?

We probably spent just under $200,000.

What is the status of this engagement?

The project took place from June 2019–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Trigent’s work was a success. We had a couple of ups and downs throughout the project, and it took longer than anticipated. Overall, we were satisfied with the quality.

How did Trigent Software perform from a project management standpoint?

Trigent was good. They responded promptly to any issues. We kept in touch mostly over email; they shared a Google Doc, but I never really got into using it.

What did you find most impressive about them?

Trigent understood what we were looking to do.

Are there any areas they could improve?

They could’ve estimated the timeframe a little better.

RATINGS

4.0

Showing 1-10 of 56 Reviews

Trigent BI package

Small

Hourly rates

$30 /total

DATA PLATFORM ARCHITECTURE - Cloud: Single cloud (AWS/Azure/GCP)
DATA PLATFORM ARCHITECTURE - Data Sources: Up to 5 sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse: Basic Snowflake/BigQuery setup
DATA PLATFORM ARCHITECTURE - Storage Design: Cost-optimized single-tier
DATA ENGINEERING - ETL/ELT Pipelines: 3-5 production pipelines

Medium

Hourly rate

$40 /total

DATA PLATFORM ARCHITECTURE - Cloud: Multi-cloud ready
DATA PLATFORM ARCHITECTURE - Data Sources: 10-20 sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse: Advanced Lakehouse architecture
DATA PLATFORM ARCHITECTURE - Storage Design: Multi-tier (hot/warm/cold)
DATA ENGINEERING - ETL/ELT Pipelines: 8-10 automated pipelines

Large

Hourly rate

$50 /total

DATA PLATFORM ARCHITECTURE - Cloud: Enterprise hybrid/multi-cloud
DATA PLATFORM ARCHITECTURE - Data Sources: Unlimited sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse: Governed enterprise data mesh
DATA PLATFORM ARCHITECTURE - Storage Design: Intelligent automated tiering
DATA ENGINEERING - ETL/ELT Pipelines: Enterprise-scale orchestration

Features	Small $30 /total	Medium $40 /total	Large $50 /total
DATA PLATFORM ARCHITECTURE - Cloud	Single cloud (AWS/Azure/GCP)	Multi-cloud ready	Enterprise hybrid/multi-cloud
DATA PLATFORM ARCHITECTURE - Data Sources	Up to 5 sources	10-20 sources	Unlimited sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse	Basic Snowflake/BigQuery setup	Advanced Lakehouse architecture	Governed enterprise data mesh
DATA PLATFORM ARCHITECTURE - Storage Design	Cost-optimized single-tier	Multi-tier (hot/warm/cold)	Intelligent automated tiering
DATA ENGINEERING - ETL/ELT Pipelines	3-5 production pipelines	8-10 automated pipelines	Enterprise-scale orchestration
DATA ENGINEERING - Real-time Processing	Batch only (daily/hourly)	Near real-time (15-min latency)	Real-time streaming (<1 min)
DATA ENGINEERING - Data Quality Framework	Basic validation rules	Automated quality checks	ML-powered anomaly detection
DATA ENGINEERING - Data Catalog	Manual documentation	Automated metadata catalog	AI-powered data discovery
DATAOPS & AUTOMATION - CI/CD for Data	Basic version control	Full DataOps pipeline	Advanced self-healing systems
DATAOPS & AUTOMATION - Monitoring & Alerts	Basic alerts	Automated observability	Predictive monitoring + AI ops
DATAOPS & AUTOMATION - Testing	Manual QA	Automated testing suite	Continuous validation framework
DATAOPS & AUTOMATION - Deployment	Manual deployment	Automated with approval gates	No downtime deployments
ANALYTICS & VISUALIZATION - BI Tool Setup	Power BI or Tableau (1 tool)	Power BI + custom dashboards	Enterprise BI + embedded analytics
ANALYTICS & VISUALIZATION - Dashboard	3-5 core dashboards	8-10 role-based dashboards	13-15 role-based dashboards
ANALYTICS & VISUALIZATION - Self-Service Analytics	Not included	Basic self-service	Advanced with AI insights
ANALYTICS & VISUALIZATION - Advanced Analytics	Not included	Basic predictive models	ML/AI-powered forecasting
SUPPORT & MAINTENANCE - Post-Launch Support
Architecture Design	Basic blueprint	Detailed architecture docs	Enterprise reference architecture
Data Pipeline Code	Production-ready pipelines	Modular, reusable components	Enterprise framework
Documentation	Basic runbooks	Comprehensive documentation	Living documentation system

Small $30 /total
DATA PLATFORM ARCHITECTURE - Cloud	Single cloud (AWS/Azure/GCP)
DATA PLATFORM ARCHITECTURE - Data Sources	Up to 5 sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse	Basic Snowflake/BigQuery setup
DATA PLATFORM ARCHITECTURE - Storage Design	Cost-optimized single-tier
DATA ENGINEERING - ETL/ELT Pipelines	3-5 production pipelines
DATA ENGINEERING - Real-time Processing	Batch only (daily/hourly)
DATA ENGINEERING - Data Quality Framework	Basic validation rules
DATA ENGINEERING - Data Catalog	Manual documentation
DATAOPS & AUTOMATION - CI/CD for Data	Basic version control
DATAOPS & AUTOMATION - Monitoring & Alerts	Basic alerts
DATAOPS & AUTOMATION - Testing	Manual QA
DATAOPS & AUTOMATION - Deployment	Manual deployment
ANALYTICS & VISUALIZATION - BI Tool Setup	Power BI or Tableau (1 tool)
ANALYTICS & VISUALIZATION - Dashboard	3-5 core dashboards
ANALYTICS & VISUALIZATION - Self-Service Analytics	Not included
ANALYTICS & VISUALIZATION - Advanced Analytics	Not included
SUPPORT & MAINTENANCE - Post-Launch Support
Architecture Design	Basic blueprint
Data Pipeline Code	Production-ready pipelines
Documentation	Basic runbooks

Medium $40 /total
DATA PLATFORM ARCHITECTURE - Cloud	Multi-cloud ready
DATA PLATFORM ARCHITECTURE - Data Sources	10-20 sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse	Advanced Lakehouse architecture
DATA PLATFORM ARCHITECTURE - Storage Design	Multi-tier (hot/warm/cold)
DATA ENGINEERING - ETL/ELT Pipelines	8-10 automated pipelines
DATA ENGINEERING - Real-time Processing	Near real-time (15-min latency)
DATA ENGINEERING - Data Quality Framework	Automated quality checks
DATA ENGINEERING - Data Catalog	Automated metadata catalog
DATAOPS & AUTOMATION - CI/CD for Data	Full DataOps pipeline
DATAOPS & AUTOMATION - Monitoring & Alerts	Automated observability
DATAOPS & AUTOMATION - Testing	Automated testing suite
DATAOPS & AUTOMATION - Deployment	Automated with approval gates
ANALYTICS & VISUALIZATION - BI Tool Setup	Power BI + custom dashboards
ANALYTICS & VISUALIZATION - Dashboard	8-10 role-based dashboards
ANALYTICS & VISUALIZATION - Self-Service Analytics	Basic self-service
ANALYTICS & VISUALIZATION - Advanced Analytics	Basic predictive models
SUPPORT & MAINTENANCE - Post-Launch Support
Architecture Design	Detailed architecture docs
Data Pipeline Code	Modular, reusable components
Documentation	Comprehensive documentation

Large $50 /total
DATA PLATFORM ARCHITECTURE - Cloud	Enterprise hybrid/multi-cloud
DATA PLATFORM ARCHITECTURE - Data Sources	Unlimited sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse	Governed enterprise data mesh
DATA PLATFORM ARCHITECTURE - Storage Design	Intelligent automated tiering
DATA ENGINEERING - ETL/ELT Pipelines	Enterprise-scale orchestration
DATA ENGINEERING - Real-time Processing	Real-time streaming (<1 min)
DATA ENGINEERING - Data Quality Framework	ML-powered anomaly detection
DATA ENGINEERING - Data Catalog	AI-powered data discovery
DATAOPS & AUTOMATION - CI/CD for Data	Advanced self-healing systems
DATAOPS & AUTOMATION - Monitoring & Alerts	Predictive monitoring + AI ops
DATAOPS & AUTOMATION - Testing	Continuous validation framework
DATAOPS & AUTOMATION - Deployment	No downtime deployments
ANALYTICS & VISUALIZATION - BI Tool Setup	Enterprise BI + embedded analytics
ANALYTICS & VISUALIZATION - Dashboard	13-15 role-based dashboards
ANALYTICS & VISUALIZATION - Self-Service Analytics	Advanced with AI insights
ANALYTICS & VISUALIZATION - Advanced Analytics	ML/AI-powered forecasting
SUPPORT & MAINTENANCE - Post-Launch Support
Architecture Design	Enterprise reference architecture
Data Pipeline Code	Enterprise framework
Documentation	Living documentation system

Trigent Custom AI Development Package

Trigent’s AI Development Package helps enterprises move from AI ideas to governed, production-ready intelligence. We design, build, and scale custom AI, ML, and GenAI solutions, accelerated by Trigent ArkOS, our operator-grade AI workbench that validates cost, performance, reliability, and control before deployment.

Small

Best for Small businesses/ Per Month

$15,000 /month

Consultation Call: Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup

Medium

Best for Mid Enterprises

$30,000 /month

Consultation Call: Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup

Large

Best for Top enterprises

$50,000 /month

Consultation Call: Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup

Features	Small $15,000 /mo	Medium $30,000 /mo	Large $50,000 /mo
Consultation Call	Free	Free	Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation	–
API Integration	–
Dashboard / Output Interface	–
Model Optimization	–	–
Custom Model Development	–	–
Cloud Deployment	–
MLOps Pipeline Setup	–	–
Advanced Integrations	–	–
Workflow Automation	–	–
Custom Dashboard + Analytics	–	–
Dedicated Team	–
PM + QA Support	–
Post-launch Monitoring	1 Month	1 Month	1 Month
Scalability Support	–
Security & Compliance	–
24/7 Support	–	–

Small $15,000 /mo
Consultation Call	Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation	–
API Integration	–
Dashboard / Output Interface	–
Model Optimization	–
Custom Model Development	–
Cloud Deployment	–
MLOps Pipeline Setup	–
Advanced Integrations	–
Workflow Automation	–
Custom Dashboard + Analytics	–
Dedicated Team	–
PM + QA Support	–
Post-launch Monitoring	1 Month
Scalability Support	–
Security & Compliance	–
24/7 Support	–

Medium $30,000 /mo
Consultation Call	Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation
API Integration
Dashboard / Output Interface
Model Optimization	–
Custom Model Development	–
Cloud Deployment
MLOps Pipeline Setup	–
Advanced Integrations	–
Workflow Automation	–
Custom Dashboard + Analytics	–
Dedicated Team
PM + QA Support
Post-launch Monitoring	1 Month
Scalability Support
Security & Compliance
24/7 Support	–

Large $50,000 /mo
Consultation Call	Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation
API Integration
Dashboard / Output Interface
Model Optimization
Custom Model Development
Cloud Deployment
MLOps Pipeline Setup
Advanced Integrations
Workflow Automation
Custom Dashboard + Analytics
Dedicated Team
PM + QA Support
Post-launch Monitoring	1 Month
Scalability Support
Security & Compliance
24/7 Support

Our Story

Trigent helps forward-thinking enterprises lead the shift with agility and impact. With expertise in engineering, cloud, data, AI, automation, and GCC services, we enable transformation across Financial Services, Healthcare, Manufacturing, Retail, Logistics, Education, LegalTech, and Insurance. Our solutions simplify complexity, unlock value, future-proof operations, and help establish, scale, and optimize offshore GCCs.

Meet the Team

Chella Palaniappan oversees Trigent’s client services across software, cloud, and product development. With leadership roots at Tata Unisys and NIC, he helps clients scale through strategy, agility, and customer-centric innovation.

Shamini Martin, VP Marketing, leverages 22+ years of global leadership to scale Trigent’s brand and strategy. Her background at Wipro and Cognizant spans presales, bids, and product marketing across major global markets.

A seasoned product and innovation leader with global experience across North America, Europe, and Asia, skilled in turning emerging tech into market-ready products and building high-performing teams for both enterprises and startups.

What Sets Us Apart

Global Capability Center & GCC Consulting Services

We build and transform Global Capability Centers that outperform traditional models. Our GCC services architect future-ready offshore and nearshore centers optimized for AI integration and cloud-native delivery. We enable Fortune 500 companies to establish high-performing capability centers.

Enterprise Software Development & Digital Solution

As a software development company, Trigent serves Healthcare IT, FinTech, InsurTech, Manufacturing, and Retail. We deliver AI solutions, custom app development, cloud migration, cybersecurity, data engineering, and RPA. With 30+ years and ISO 9001 certification, we've built 400+ apps.

AWS, Microsoft & Salesforce Certified Partner

Trigent is a AWS Advanced Partner, Microsoft Gold Partner, and Salesforce Implementation Partner with alliances across ServiceNow, Databricks, SAP, Oracle, and Rocket Software. Our certified architects deliver cloud transformation, AI innovation, automation, and legacy modernization for enterprises.

Quick Facts

31 years in business

Team Breakdown

Global Capability Center (300)

Artifical intelligence (50)

Cloud (22)

Cybersecurity (30)

Tools and Technology

AWS

Microsoft Azure

Salesforce

Docker

Kubernetes

GitHub

SharePoint

Power BI

Microsoft Teams

Google Sheets

Freshsales

Tableau

Commonly Asked Questions

Trigent approach to communication and reporting is strictly governed by Agile principles and risk mitigation, prioritizing the efficient delivery of high-quality, future-proof solutions; communication centers on concise daily stand-ups to highlight progress, blockers, and immediate needs, complemented by the rigorous use of JIRA or similar platforms to create a single source of truth for all technical decisions and task tracking. Reporting is focused on predictability and quality metrics, utilizing Burndown/Burnup Charts to visually track sprint progress and reporting on team velocity for realistic planning, alongside critical QA metrics like Defect Density and Test Coverage to uphold Trigent's commitment to quality engineering.

Trigent measures project success through a multi-dimensional approach that focuses on delivering tangible, business-transforming value rather than simple completion. Success is primarily measured by Client Outcome Achievement (Value), ensuring the delivered AI solution, custom software, or modernization effort directly meets the client's strategic goals and enables them to "Overcome Limits," as evidenced by post-implementation metrics like improved operational efficiency, increased conversion rates, or enhanced productivity. This is rigorously coupled with Technical Excellence and Quality, measured by achieving high marks in Test Coverage, low Defect Density, and adherence to security standards, reflecting Trigent's strong Quality Assurance heritage and certifications. Finally, success is gauged by Predictable Delivery and Project Health, tracking metrics like on-time, on-budget completion and high sprint velocity and stakeholder satisfaction, ensuring accountability and efficient resource utilization throughout the entire project lifecycle.

Yes — the company Trigent Software indicates that it does comply with relevant security and compliance regulations. https://trigent.com/quality-compliance/#:~:text=ISO%2FIEC%2027001%3A2022,its%20best%2Dpractice%20security%20controls.

Our onboarding process is structured to ensure a smooth, efficient start with complete transparency. We begin with a detailed discovery to understand your goals and success criteria, finalize the engagement model, and introduce your dedicated project team. All security, compliance, and access requirements are completed upfront, followed by a formal kickoff reviewing the roadmap, milestones, and governance. Our team then undergoes thorough knowledge transfer to ramp up quickly, after which we start delivering in short cycles with clear weekly updates. Throughout the engagement, we continuously optimize processes and recommend improvements to help you achieve faster, more cost-effective outcomes.

At Trigent, we collaborate with clients through a seamless, transparent, and highly structured engagement model designed for global teams. Our approach combines agile delivery, real-time communication, and enterprise-grade governance to ensure predictable outcomes. We work as an extension of your in-house team—integrating through your preferred tools (Jira, Azure DevOps, Slack, Microsoft Teams, Confluence) and aligning with your time zones to support U.S., EU, APAC, and GCC clients. Every engagement is supported by a dedicated project manager, clear SLAs, weekly sprint reviews, and data-driven reporting. Security and compliance (ISO 27001:2022, SOC 2 Type II aligned) are built into every collaboration layer, ensuring safe access, controlled workflows, and full IP protection. Whether you're scaling engineering, modernizing applications, building cloud-native solutions, or enhancing product quality, our collaborative model ensures rapid ramp-up, faster time-to-value, and continuous improvement—making Trigent a trusted long-term partner for digital transformation across industries worldwide.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 55

Overall Review Rating: 4.8

Source: Clutch

Last Updated: November 26, 2025

Business Entity

Business Entity Name	Trigent Software Inc.
Source	Massachusetts Secretary of State
Jurisdiction of Formation	Massachusetts
Date of Formation	February 12, 1999
Status	Active
Last Updated	January 20, 2021
ID	043455459

Credit Report Results

International Credit Risk Assessment methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data." >	Very Low Risk
Source	Creditsafe
Last Updated	January 20, 2021

Learn More About The Clutch Verification Process

Locations (1)

2 Willow St Southborough, MA, United States 01745

401 - 500

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Reviews

Trigent Software - AI-first software develoment Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Cost-Effective Solutions

Room for Improvement in Initial Scoping

Successful Long-Term Partnerships

Continuous Improvement and Feedback

Experienced in Custom Solutions

Quick Adaptation to Client Needs

Reviews mentioning:

Trigent Software - AI-first software develoment Reviews

Application Testing for Truck Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Custom Software Development for Digital Engagement Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Power BI Migration Services for Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Test Automation & AWS Support for HealthTech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Custom Software Dev for Analytical Services Provider

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Process Improvement for Health Products Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Software Dev & API Integrations for Logistics Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Application Testing for Healthcare Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Automated Application Testing for Insurance Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK