Accedia

BACKGROUND

Please describe your company and position.

I am the Former Solutions Architect of a financial services company 

Describe what your company does in a single sentence.

Ours is a diversified financial services company founded in 1935, providing a broad range of employee benefits, retirement, healthcare and sustainability consulting as well as investment and wealth management solutions to both corporate clients and individual customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Software development
• User experience design
• Transformation

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia was responsible for designing and delivering a secure, scalable microservices architecture to support our internal finance operations. The solution included a suite of microservices built with ASP.NET and C#, integrated with an Angular front end. Key components delivered included workflow automation for finance processes, secure identity verification, user access management, and seamless API integrations with both internal and external systems. Reporting dashboards and compliance audit trails were also implemented to enhance visibility and regulatory alignment.

The project was managed across the full application lifecycle—covering development, testing, deployment, and ongoing support. We followed Scrum methodology with bi-weekly sprints and continuous delivery using Azure DevOps. Additional technologies used included NUnit, FitNesse, PowerBI, Microsoft SQL Server, and IIS, with everything deployed on-premises to meet our infrastructure and security requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear improvement in internal productivity and a noticeable reduction in turnaround times for key financial processes. The automation features helped reduce manual errors significantly, and we gained better visibility and traceability through the new compliance dashboards. These outcomes directly contributed to our operational efficiency and audit readiness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia maintained a strong project management discipline throughout. They delivered consistently on time, adapted quickly to changing business requirements, and communicated openly. Their use of DevOps practices enabled us to track progress in real time and stay aligned.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by how seamlessly Accedia fit into our team. They quickly grasped the complexity of our environment and were able to deliver solutions that were not only technically sound but strategically aligned with our broader goals. Their ability to anticipate needs and offer proactive input made a real difference.

Are there any areas for improvement or something Accedia could have done differently?

My experience with Accedia has been consistently positive, and their team has delivered at a high level across the board.

BACKGROUND

Please describe your company and position.

I am the Product Owner of Embrace - The Human Cloud

Describe what your company does in a single sentence.

We provide cloud-based platforms that help organizations collaborate, manage tasks, and serve their customers more effectively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• As a long-standing partner of Embrace, I’ve been working with Accedia on modernizing our back-end systems to make our platform more scalable and user-friendly

SOLUTION

How did you find Accedia?

• Online Search
• Referral

Why did you select Accedia over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia supported us with rewriting our back-end in .NET, merging it with an older system, and developing a new task module using React. They also handled integrations with ERP systems and APIs, ensured the solution worked smoothly in Azure, and set up automated testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw faster system performance, fewer errors, and a better experience for our users. Automation work helped us deliver new features more quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia integrated well with our team and delivered on time. They've been flexible, kept us updated, and adjusted quickly when priorities changed.

What was your primary form of communication with Accedia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It feels like the developers working on our products with us, are as invested in creating something valuable as we are ourselves. 

Are there any areas for improvement or something Accedia could have done differently?

We find a way to adjust together, and the fact that we’ve been collaborating successfully for over five years now says a lot about the strength of our partnership.

BACKGROUND

Please describe your company and position.

I am the GEMS QA Automation Manager of an energy storage company.

Describe what your company does in a single sentence.

The company is a leader in game-changing products and technologies in the global power industry. We’re integrating end-to-end grid solutions that build resilient and intelligent energy infrastructure. 

With safety and intelligence at the heart of our solutions, our Quantum energy storage systems solve many fundamental safety challenges and our sophisticated GEMS Digital Energy Platform monitors, controls, and optimises energy assets at both site and portfolio levels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Improve customers satisfaction by ensuring software quality
• Reduce defects in released software
• Automate testing processes

SOLUTION

How did you find Accedia?

Other

Why did you select Accedia over others?

• Pricing fit our budget
• Referred to me

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes but is not limited to manual functional testing of the entire GEMS ecosystem of products, as well as implementing automated tests for both UI testing and API testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the help of Accedia teammates, we were able to significantly speed up our regression testing cycles as well as increase our coverage in automated tests for both UI and back end testing. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our new teammates from Accedia simlessly blended in wiht our team, joining our agile and scrum processes, actively participating in sprint plannings and reviews with regular updates in between. The team has been very easy and fun to work with, and quick to respond to any needs that arrised. 

What was your primary form of communication with Accedia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we appreciate most their collaborative approach. They involve the right experts when needed and make sure everyone’s aligned. It really feels like we’re working as one team, not just client and vendor, as they are fully in sync with us every step of the way.

Are there any areas for improvement or something Accedia could have done differently?

There’s always room to grow, but in our case, they are doing a solid job. Nothing major comes to mind in terms of improvements right now.

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of Vet-AI

Describe what your company does in a single sentence.

Vet AI is a UK-based company aiming to make high-quality pet care easier to access and afford by combining veterinary expertise with smart tools like AI health checks, symptom tracking, and virtual consultations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• We worked with Accedia to develop a mobile app that gives pet owners easier access to veterinary care. The goal was to enable remote consultations, support diagnosis with AI, and strengthen connections with pet insurers.

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

Great culture fit

How many teammates from Accedia were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covers the full development lifecycle of a mobile app — from initial implementation to testing, deployment, and ongoing support. Key deliverables include native apps for iOS and Android, supported by a backend designed to handle AI-powered diagnostics and integrations with payment providers and insurer systems. The team also developed an internal web platform for managing pets and their consultations using a mix of technologies like Go, Angular and Encore. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have replatformed to go global and seem an improvement in system stability since doing so. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia’s project management is highly effective, with clear communication and a flexible approach. We have regular check-ins, and they are quick to respond to feedback or any changes needed. Throughout the process, they keep me informed and demonstrate strong problem-solving and adaptability when challenges arise.

What was your primary form of communication with Accedia?

Virtual Meeting

What did you find most impressive or unique about this company?

What I appreciate most is their solid technical knowledge and how quickly they understood both the business context and the user’s needs. Their understanding of user behavior helped shape a product that feels relevant to our specific audience. Additionally, communication and project management are clear and consistent, which helps in keeping things moving while allowing room for feedback and changes.

Are there any areas for improvement or something Accedia could have done differently?

While there were some minor challenges along the way, nothing has impacted on the overall outcome. The team is responsive, proactive, and easy to work with, making the collaboration a positive experience and there’s nothing we would change at this stage.

BACKGROUND

Please describe your company and position.

I am the Senior Software Developer of Torchy's Tacos

Describe what your company does in a single sentence.

Torchy’s Tacos serves up damn good tacos with bold flavors, fresh ingredients, and a rebellious Texas spirit.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Access Specialized Skillsets On Demand
• Accelrate Development Velocity
• Enhance Data Lake Integrations

SOLUTION

How did you find Accedia?

Online Search

Why did you select Accedia over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia was engaged to support and extend our internal IT capabilities with a focus on two core areas: Data Lake Operations and Custom Application Development.

1. Data Lake Maintenance & Troubleshooting
Accedia provided ongoing support for our cloud-based data lake infrastructure. Responsibilities included:

Monitoring data ingestion pipelines to ensure consistent data flow.
Identifying and resolving data latency, transformation, and schema issues.
Optimizing pipeline performance and storage efficiency.
Collaborating with internal stakeholders to validate data accuracy and availability for reporting and analytics.
2. Custom Application Development
Accedia also supported the full software development lifecycle of internal-facing applications, including:

Requirements gathering and design in collaboration with internal teams.
Backend and frontend development using modern frameworks.
Testing, deployment, and post-launch support.
Key Deliverables
Internal Operations Dashboard
A web-based dashboard providing real-time visibility into operational metrics primarily for the IT operations department, powered by integrated data from the data lake.
Integrations with External Systems
Implementation of APIs and secure data workflows to connect internal platforms with external services (e.g., HR systems, POS platforms), enabling more seamless cross-platform functionality.
Internal Fundraiser Tracking Application
A custom tool to plan, track, and report on fundraising initiatives, including support for location-based tracking, goal setting, and performance visualization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Data Pipeline Reliability

Significant reduction in data ingestion failures across key pipelines after implementation of monitoring and automated recovery processes.

Data latency issues reduced, ensuring near real-time availability for reporting.
Improved Operational Visibility

Deployment of the internal operations dashboard enabled real-time access to KPIs that were previously compiled manually.

Faster Integration Timelines

Successfully integrated external systems, accelerating project timelines.

Fundraiser Tracking Efficiency:

• The internal fundraiser tracking application significantly simplified the process of managing and monitoring fundraising efforts.
• Replaced multiple spreadsheets and manual email updates with a centralized, user-friendly interface.
• Enabled team members to log, update, and view fundraiser data in real time without IT involvement.
• Resulted in significant reductions in manual tracking tasks, freeing up time for field teams and support staff.
• Increased accuracy and consistency of fundraiser reporting across all locations

Development Velocity & Support Coverage

Augmented team capacity resulted in faster delivery of new features and fixes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia demonstrated strong project management practices throughout the engagement. They followed an agile approach, with regular sprint planning, demos, and stand-ups that kept the work transparent and on track:

• On-Time Delivery: Most deliverables were completed on schedule or ahead of deadlines, even when project scope evolved midstream.
• Responsiveness to Needs: Accedia was highly responsive to shifting priorities and business needs. They adapted quickly when timelines changed or new requirements emerged, providing clear communication and thoughtful recommendations.
• Collaboration: They worked closely with internal stakeholders, maintained detailed task tracking, and were proactive in identifying potential roadblocks before they became issues.

What was your primary form of communication with Accedia?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Accedia was their ability to combine technical expertise with a true sense of partnership. They didn’t just execute tasks — they brought thoughtful recommendations, quickly understood our business context, and worked as an extension of our team. Their flexibility, professionalism, and ability to ramp up quickly on both custom development and complex data integration projects made a lasting impression.

Are there any areas for improvement or something Accedia could have done differently?

Working across time zones occasionally introduced minor delays in feedback loops or decision-making. More structured overlap windows or scheduled check-ins helped mitigate this.

BACKGROUND

Please describe your company and position.

I am the CEO of KER Toki Power AD

Describe what your company does in a single sentence.

Electricity trading

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Streamline existing IT processes
• Develop new functionalities

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with Accedia covers the redesign of our web application, along with optimizing internal infrastructure for improved efficiency. Key deliverables include a new billing model, automating workflows and ensuring real-time accuracy to expand our sales offerings. The new flexible billing system increased internal operational efficiency, reduced manual effort, and made us more attractive to prospective clients, strengthening our ability to scale effectively and stay competitive in the market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from our partnership include higher internal productivity, enhanced system performance, and lower infrastructure and deployment costs. Additionally, the implementation of the new billing system expands our sales offering and provides a new way to attract clients, ultimately increasing customer satisfaction and improving overall service quality for our clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia’s project management is structured, flexible, and responsive to our needs, thanks to their Agile methodology, which keeps deliveries on schedule while allowing for adaptability. They are proactive and communicative, quickly adjusting to changes while keeping our broader objectives in focus. Their strong understanding of our business needs and well-organized workflow make collaboration effortless, ensuring each solution is delivered efficiently and aligned with our goals.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Accedia is their mix of technical expertise in using modern technologies and streamlining DEV workflows, and good understanding of business operations. Beyond delivering the agreed-upon functionalities, they truly understand our company goals and proactively suggest ways to improve both our internal processes and user-facing features. Their input helps us work more efficiently, optimize our platform, and create smoother experience for our customers—a win for both our team and the people who use our services.

Are there any areas for improvement or something Accedia could have done differently?

Accedia has exceeded our expectations, and I’m completely satisfied with what we have achieved so far.

BACKGROUND

Please describe your company and position.

I am the CTO of Wapi Bulgaria

Describe what your company does in a single sentence.

Wapi Bulgaria is part of Kingsway Group, leader of trade marketing solutions in the European Market with more than 25 years of experience. We are a development team which specializes in consulting, analyzing and the creation of digital marketing and business solutions. Our clients are amongst the largest European companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?
We hired Accedia to build a communication bridge between the newly upcoming Warehouse Management System (WMS) that would improve our logistics operations, enhance inventory management, and integrate with our existing systems.

SOLUTION

How did you find Accedia?

• Referral
• Other

Why did you select Accedia over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia developed a customized communication bridge and protocol to fit our specific needs, linking it with the new WMS API, Linkeepers API, and our website. 
Key deliverables included features for tracing misalignment between the external systems, logging, audit, performance and stability optimizations, real-time inventory tracking, reporting tools, and smooth integration with third-party systems like ERP and payment gateways.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes of the project include faster order processing, more accurate inventory tracking with real-time updates, and valuable insights from detailed reporting. These results increased our operational efficiency and helped us achieve our business growth goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia's project management was well-organized and responsive, using the Kanban methodology to adapt to changing requirements quickly. They consistently met milestones on time and maintained clear communication throughout the whole process. 
Overall, they made the entire collaboration efficient and easy to navigate from start to finish, without any unnecessary delays or miscommunication.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was that they are experts in leveraging the latest technologies and optimizing DEV processes, and they also showed strong dedication to the project. Accedia’s team was committed to delivering excellent results, handling tough challenges like complex third-party system integrations. 
Furthermore, they demonstrated a strong understanding of our business objectives and proactively identified the most effective approaches to achieve them, utilizing their technological expertise. As a result, Accedia delivered a solution that managed to fully meet our operational needs and business goals.

Are there any areas for improvement or something Accedia could have done differently?

Accedia handled every part of the project exceptionally well, meeting our expectations and delivering exactly what we needed. There’s nothing I would suggest they change.

BACKGROUND

Please describe your company and position.

I am the Chief Technical Officer of an automotive company 

Describe what your company does in a single sentence.

Creates and sells innovative products to increase productivity of automobile collision repair shops

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Develop and test software applications
• Manage Dev Ops

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

Referred to me

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implemented apps and multiple major features in multiuser, multi-data source, enterprize-level toolset for interactive use by collision shop employees and management. Based on initial design criteria and behavior from our company, developed and tested, including automated tests, the requirements and made valuable suggestions and optimizations during the entire process.

They are very resilient, adaptive, and responsive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Performance to their original time to complete estimates
• Short time needed for final testing and verification reflecting stable code
• Very low level of errors reported after release
• Wide and enthusiastic acceptance of the market to the products

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Weekly status reviews, including progress reporting
• Helpfulness and availablity of the company upper management.
• Met their original time to complete estimates
• Resilience, adatability and responsiveness to multiple change requests during process and after delivery from users.

What was your primary form of communication with Accedia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Quality of each individual in the team regarding knowledge depth, dedication, and attention to detail is impressive. (I have many years of hiring and managing developers.)
• Adaptability
• Ability to accurately judge a project and provide a detailed schedule with order of development
• Consistent attention to reporting and managing Gitlab progress indicators
• Excellent English language skills of all individuals involved

Are there any areas for improvement or something Accedia could have done differently?

No. We are quite pleased with our experience with Accedia.

BACKGROUND

Please describe your company and position.

I am the Founder of an environmental services company 

Describe what your company does in a single sentence.

Sustainability and compliance data management software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Software development and enhancements in MS Azure
• Upgrade application Angular 14

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Upgraded my cloud based Azure application from legacy Angularjs to Angular 14 including refactoring C# libraries
• Built APIs for data integration
• Modenerized the UI/UX using controls and HTML5/JS
• SQL database performance enhancements
• Created Azure functions and Logic apps
• Built new tasking/reminders module
• Built login security model using Azure AD/B2C
• Cyber security enhancements and monitoring

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed and fully tested tasks based on a list of requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each project is assigned a Project Manager who oversees project staffing, quality assurance, and communication with us regarding progress, potential issues, and staffing availability. This model is excellent as it ensures tasks are completed on schedule, and if there's any potential scope creep, we receive clear explanations and are kept well-informed.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work provided by the programmers was exceptional. They consistently strive to ensure tasks are delivered punctually and with top-notch quality, never compromising on standards. Accedia has become our trusted business partner for all our IT requirements, earning our confidence through their exemplary performance. They demonstrate a genuine commitment to our success by consistently delivering high-quality work.

Are there any areas for improvement or something Accedia could have done differently?

Very minimal. We would like to see more services offered in the future like 24/7 cyber security monitoring.