IT-Geeks

BACKGROUND

Please describe your company and your position there.

I am an owner of a pet supplement ecommerce business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We had to upgrade and make some major improvements on our .com website

SOLUTION

How did you select this vendor and what were the deciding factors?

selected by ratings

Describe the project in detail and walk through the stages of the project.

too involved to describe

How many resources from the vendor's team worked with you, and what were their positions?

mainly with with Tom/ project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They always executed what had to be done.

How effective was the workflow between your team and theirs?

great workflow

What did you find most impressive or unique about this company?

the quick response and professionalism

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Digital Design / Marketing of Heretic Parfum

Describe what your company does in a single sentence.

We make naturally-derived perfumes, home fragrance, and body care products for the darkly-inclined.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Specialty Landing Pages
• Updating our menu navigation style
• Fix glitches on an on-going basis

SOLUTION

How did you find IT-Geeks?

Shopify Experts

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

IT-Geeks has been a great partner for our company, since we do not have an internal web-developer. We rely on them anytime we have concepts and upgrades in mind for our Shopify storefront. The are experts with Shopify sites and always complete the work quickly and it's well-done. They're available for minor adjustments even once the job is completed, and always willing to jump in and help us answer questions. We appreciate them so much!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We usually email them a list of things we want to change on our website, giving visual references when needed. For this most recent project we wanted a custom landing page template that had the option of a colorful background rather than the standard white, as well as a custom font with adjustable sizing and a variety of different blocks like carousels to feature various content like imagery, videos. They accomplished exactly what we had in mind, based on our reference, and did so very quickly (within a week or less). Their prices are reasonable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered exactly what we needed. Once we started populating the page we noticed a couple very minor issues, and when we reached out they jumped in and immediately fixed it. They're very responsive, communicative, and fast-working, and their rates are reasonable.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

They work fast and are easy to communicate with.

Are there any areas for improvement or something IT-Geeks could have done differently?

no, they're great!

BACKGROUND

Please describe your company and position.

I am the CEO of Custom Made Comfort LLC

Describe what your company does in a single sentence.

Manufacturer of both wholesale and retail custom blankets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Review Form
• Simplify customer interation

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Was looking for a simple "review" request after the customer received the products. This was performed flawlessly with the TRUST.ME app. Installed quickly, reviewed, and published without any concerns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We couldn’t be more pleased with IT-Geeks. Their team is incredibly knowledgeable and consistently demonstrates a deep understanding of our business and how we operate. They go beyond simple web development — they proactively look out for the customer’s best interest, offering thoughtful guidance and solutions that truly make a difference.

Communication is seamless, their expertise is unmatched, and we genuinely enjoy working with them. IT-Geeks has become a trusted partner for our company, and we highly recommend them to anyone looking for reliable, smart, and customer-focused web development support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time, always available for concerns.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Listening, patience, and appreciation for what you want to accomplish and why.

Are there any areas for improvement or something IT-Geeks could have done differently?

Keep doing the same, it's working!

BACKGROUND

Please describe your company and position.

I am the CEO of Vital Earth Minerals

Describe what your company does in a single sentence.

Vital Earth Minerals is dietary supplement distributor, specialized in liquid minerals with a focus on Humic and Fulvic Minerals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create New Website
• Transfer from Big Commerce
• Implement SEO links

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

High ratings

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Data Migration & SEO Preservation:
Ensuring a seamless transition from the current platform to Shopify while maintaining customer data integrity and SEO rankings.
• Full Data Transfer:
• Migration of customer data, order history, and blog content (up to 100 posts).
• Product data transfer for SKUs, including wholesale-specific variants.
• Subscription migration of active customers from ReCharge, with email notifications for credit card re-entry.
• SEO Migration & Preservation:
◦ URL mapping and 301 redirects to maintain existing rankings.
◦ Keyword benchmarking to retain organic search performance.
◦ Sitemap submission to Google Search Console for re-indexing.
◦ Collaboration with Vital’s SEO team to protect domain authority and organic traffic.
2. Shopify Store Design & Development:
A mobile-optimized, conversion-driven Shopify theme will be customized to enhance branding and user experience.
• Theme-Based Redesign:
◦ Customization of a premium Shopify theme (Dawn or Impulse) to align with the new branding and bottle packaging.
◦ Mobile-first design ensuring seamless responsiveness.
◦ ADA compliance to meet WCAG 2.1 accessibility standards.
◦ Dynamic content implementation without hard coding for future flexibility.

• Critical Integrations & Functionalities:
◦ Wholesale Functionality: B2B pricing tiers using Customer Tags (no Shopify Plus required).
◦ Key Apps & Integrations:◦ ERP Synchronization for streamlined order and inventory management.
3. Feature Implementation & Optimization:
Enhancing the store with interactive tools, compliance measures, and analytics for improved engagement and conversion rates.
• Customer Engagement & Sales Optimization:
◦ Personalized Product Quiz : A guided shopping experience recommending the best products based on customer preferences.
◦ Live Chat & Customer Support: human-assisted support.
◦ Bundling & Upsell Features: Tools to encourage higher AOV and product pairing.
• Regulatory Compliance & Security:
◦ ADA/WCAG 2.1 accessibility compliance.
• Performance & Analytics Tracking:
◦ Microsoft Clarity (Heatmaps & Session Recordings): Insights into user behavior for UX improvements.
◦ Google Analytics 4 (GA4): Advanced tracking of traffic sources and conversion funnels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Basecamp tracking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project was delivered on time (even if we had no constraint). They answered each of our needs and delivered a great quality product. 

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easiness to communicate, great proposition, great tracking of the project, high knowledge about Shopify

Are there any areas for improvement or something IT-Geeks could have done differently?

Some of the teams are located in India, which is not a problem until they go to sleep around 1pm-2pm MT, so we have to wait for the next morning. But honestly, it didn't disrupt the implementation and was only noticeable when we went live. 

BACKGROUND

Please describe your company and position.

I am an executive of SLEEP365

Describe what your company does in a single sentence.

SLEEP365 is an organic sleep products retailer and e-commerce business. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create a standalone brand website within a website
• Blog Page Revamp

SOLUTION

How did you find IT-Geeks?

• Referral
• Shopify

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Objectives:
• Create a new tab within the existing Shopify storefront to house the luxury brand line, distinct from the main site’s design and navigation.
• Develop a sub-site with a custom homepage, collection page, product detail page (PDP), about us page, about the product page, informational pages (e.g., size guide), store locator, and contact us
page, each tailored to the luxury brand’s identity.
• Design all pages with a premium, luxurious, and elegant aesthetic (e.g., leveraging blacks, whites, and refined layouts) to elevate brand perception.
• Ensure the structure supports future e-commerce integration (e.g., adding a cart) without requiring significant redevelopment.
• Build an informational experience focused on driving traffic to physical stores, with no initial e-commerce functionality.
• Accommodate approximately 20-25 products (e.g., 10-12 mattresses plus additional items) within a scalable backend tied to the master Shopify store.
• Optimize responsiveness across all devices—desktops, tablets, and mobile—for a consistent premium user experience.
• Provide guidance to the client’s team to ensure content and visual assets align with the new tab’s luxurious design and functionality.
• Additionally, we will create a custom blog collection page and blog page template for the Sleep365 store and will teach the client on how to use the template for future and current blogs.
• We will also populate the product metafields for 20-25 products in the Shopify store using data from the spreadsheet or document the client provides.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website’s design was implemented with pixel-perfect precision, ensuring a visually stunning, fully functional, and dynamic online store.

With a focus on user experience, responsiveness, and flexibility, the final design was optimized for desktop, tablet, and mobile devices. The implementation also ensured a smooth navigation and an intuitive layout, allowing customers to browse effortlessly and complete purchases without friction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was exceptional. Amy, our project manager, was organized, responsive, and consistently attentive to our needs. The team maintained excellent communication throughout the entire process—any time we had a question or request, they responded promptly, often within the same day, and typically completed any requested changes within one to two days.

They demonstrated a strong understanding of our vision and needs from the start, and delivered all project milestones on time. Their reliability, attention to detail, and friendly, collaborative approach made the entire experience smooth and efficient. It truly felt like they were an extension of our team.

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about this company was their deep understanding of the Shopify platform and how seamlessly they applied that knowledge to our specific needs. The quality of their work was consistently high—from design to functionality, everything was polished and thoughtfully executed. Their pricing was also very reasonable, especially considering the value we received.

But what truly made the experience exceptional was their project manager, Amy. She brought everything together with her clear communication, proactive approach, and genuine commitment to making sure we were satisfied every step of the way. Her leadership made the process feel effortless and enjoyable.

Are there any areas for improvement or something IT-Geeks could have done differently?

So far so great! 

BACKGROUND

Please describe your company and position.

I am the Project Manager of NozzlePro

Describe what your company does in a single sentence.

We provide premium spray nozzles and washdown systems for industrial cleaning through our brand NozzlePro.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Build a B2B Shopify site for our NozzlePro product line.
• Set up customer, distributor, and sales portals with custom pricing.
• Create a clean, user-friendly design aligned with our brand.

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

IT-Geeks built a custom B2B Shopify website for our NozzlePro brand, including multi-portal access (customers, distributors, sales reps) and various tailored features.

Key Deliverables:

Custom login-based pricing and portal structure
User registration/request forms
Sales rep order submission system
Checkout customization to support customer shipping carriers
Product filter for easier navigation
Clean, responsive site design aligned with brand
Product collection setup and navigation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website launched successfully with all major features functioning as intended, including customer-specific pricing, multi-role portals, and custom checkout options. Our internal team have started using the platform, and quote/order requests are being submitted through the site as planned.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager, Amy, was highly responsive and easy to communicate with. She kept the project on track and delivered key items on time. The team was flexible and did their best to accommodate our requests, even when they were complex or evolving.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand complex B2B requirements and translate them into a functional Shopify site was impressive. They were also very responsive and solution-oriented throughout the project.

Are there any areas for improvement or something IT-Geeks could have done differently?

No major issues — everything was handled professionally.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Operations Coordinator of MY OUTFIT ONLINE

Describe what your company does in a single sentence.

Our company is a women's e-commerce clothing brand designed to empower women through everyday essentials. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Product Image Hover + Scroll (Desktop & Mobile)
• Requiring Assistance with theme customization
• UX Enhancements

SOLUTION

How did you find IT-Geeks?

My supervisor

Why did you select IT-Geeks over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Summary:

We were transitioning our eCommerce store to the Broadcast Shopify theme and requires functional customizations, and UX enhancements. The project aims to ensure cohesive design continuity, improved usability, and an elevated customer experience in alignment with the client's vision. Final delivery was scheduled for Monday, May 19, 2025 (EOD), and includes a post-launch backend walkthrough.

• Key Deliverables:
  - Product Image Hover + Scroll (Desktop & Mobile)
  - Sold Out & Coming Soon Logic
  - Automatically hides sold-out products.
  - Pre-Order Tag Customization
  - Quick Add Button Customization
  - Related Items Integration
  - Product Description Edit Access
  - Advanced Collection Page Filters
  - Color Swatches Display
  - Collection Image Optimization
  - Swipeable Main Banner

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved User Experience & Engagement:
Increase in product interaction:

Hover-to-scroll image feature improves desktop product engagement (measurable via session heatmaps or click data).
Swipeable banner enhances user engagement and time on homepage (measurable via average session duration).
Mobile usability improvement:

Scroll arrows and swipe-friendly UI boost mobile navigation performance (trackable via mobile session retention rates).

2. Enhanced Conversion Potential:
Pre-order and Quick Add features:

Simplified purchase path using icon-based Quick Add (measurable by increased click-to-cart rates).
Pre-order tags highlight availability, improving purchase intent on new/incoming products (trackable by pre-order sales volume).
Sold Out & Coming Soon logic:

Avoids customer frustration by removing unavailable products from view (measurable via reduced bounce or exit rates on product pages).

3. Increased Global Accessibility:
Multi-Currency Functionality:

Support for USD, AUD, and EUR allows broader geographic customer reach (measurable by increase in non-domestic transactions or international sessions).
Improved UX for international users through automatic currency adaptation (track via Geo-based analytics).

4. Backend Usability & Operational Efficiency:
Manual metafield control over Related Items and tag-based filtering improves backend flexibility (measurable by reduced time to update product recommendations or manage collections).
Product description walkthrough ensures client can make updates independently, reducing reliance on external support (trackable by client self-service rate).

5. Visual Consistency and Brand Alignment:
Color swatches and collection image optimization contribute to a cohesive and professional store appearance (measurable via improved aesthetic feedback or user satisfaction surveys).
Alignment with the client’s reference designs ensures brand consistency, likely improving trust and return visits (track via repeat customer rate).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated excellent project management from start to finish. They clearly defined the scope, set realistic milestones, and stayed on schedule—delivering every component on time, including the final handoff by the agreed deadline. 

On the technical side, they handled complex Shopify theme customizations with precision, ensuring that all functionalities—like multi-currency integration, metafield logic, and product interactions—were implemented seamlessly and worked as intended across devices. Creatively, they brought strong attention to detail and design continuity, staying true to our brand aesthetic while enhancing the user experience.

They were highly responsive and collaborative throughout the process—always open to feedback, quick to implement changes, and thoughtful in suggesting improvements when needed. Their ability to balance technical execution with creative vision made the project not only successful, but also enjoyable to work on. I’d absolutely recommend them for any Shopify build or customization. Amy was especially attentive and made this easier than anticipated. 

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to me about this company was their clear communication. It’s not often you find a team that can execute complex backend functionality while also deeply understanding the importance of design, user experience and clear communication. They took the time to understand our brand, offered thoughtful suggestions rather than just checking boxes, and remained flexible without ever compromising quality. Their ability to deliver polished, user-focused solutions while maintaining transparency and professionalism throughout the process was truly impressive. It felt less like working with a vendor and more like collaborating with a true partner.

Are there any areas for improvement or something IT-Geeks could have done differently?

Truthfully, no! 

BACKGROUND

Please describe your company and position.

I am the VP of an e-commerce company. 

Describe what your company does in a single sentence.

We manufacture and sell first aid kits and supplies to industry, organizations, governments, and consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Design & develop new Shopify website optimized for desktop and mobile
• Custom app development, advanced API's, workflows, custom layouts, custom blog, custom shipping
• Migrate data from Netsuite to Shopify, preserving SEO, order history, customer data
• Establish payment methods, shipping rules, integrated into product, cart, and checkout pages
• Support and train our staff during development and after go-live

SOLUTION

How did you find IT-Geeks?

• Online Search
• Shopify Developer Site

Why did you select IT-Geeks over others?

• High ratings
• skill and capabilities and scope of work

Describe the scope of work in detail. Please include a summary of key deliverables.

ITGeeks proposal included clear deliverables, timeline, and scope of the entire project from beginning to end.
They built a beautiful, high-functioning site with advanced customizations, custom shipping logic, and unique product page layouts.  ITGeeks also helped implement customizations to our cart to promote conversions.
They also developed multiple custom apps — features nobody else has — built specifically for our needs.  These complex features serve our customers and set us apart from other e-commerce sellers.

ITGeeks planned and executed our entire site migration, moving customer data, sales history, and product data into the Shopify system.  SEO was optimized, redirects were established, organic links were preserved, and our domain authority was not impacted.

As promised, ITGeeks accomplished the smoothest GoLive we’ve ever experienced.
No SEO dip, no bugs, no scrambling. Our new site launched cleanly and started showing up in search almost immediately.

Site performance increased across the board — from page speed to conversions.  Our new Shopify site is more efficient, better-looking, and more powerful than our old website.  The Shopify platform gives us more features, better data, and seamless integration with all our Google tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A completely successful project from beginning to end.  Every part of their detailed proposal was followed and completed.  Our live website is more functional, feature-rich, includes seamless customizations, and performs better than we expected.  Their support and communication were excellent.  This has been the smoothest and best development project we have experienced.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was key to this entire project.  The Project Manager, Amy Jackson, was with us from the beginning of this project until the end.  She participated in meetings with 3rd-party services to make sure they aligned with the project work they were conducting.  We received daily updates and had access to the backend platform to monitor and approve the work being completed.  Amy is an excellent communicator and is very proficient with the Shopify platform.  Amy and her team worked hard to deliver on every promise.  They are professional, courteous, knowledgeable, and hard-working.  They exceeded our expectations, responding to every need.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are organized, great communicators, and know what they are doing.  Their skill level is very broad.  This is a major reason we selected ITGeeks.  Not only do they excel at design, but also migration, custom database work, custom apps, SEO, and are truly experts within the Shopify Eco-system.

Are there any areas for improvement or something IT-Geeks could have done differently?

ITGeeks did everything they promised and so much more.  They exceeded our expectations.  

BACKGROUND

Please describe your company and position.

I am the Cofounder of Voila Pets

Describe what your company does in a single sentence.

Voila Pets designs and manufactures premium pet products and is known for their bestselling Ultimate Treat Pouch. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Redesign website

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT GEEKS was hired to redesign our Shopify powered e-commerce website, VoilaPets.com. The goal was to provide an enhanced user experience while maintaining our brand ethos, optimize mobile responsiveness and conversions, and update app and marketing integrations based off current needs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All deliverables as stated on the proposal were met. We were extremely pleased with the website redesign and the process of working with the IT GEEKS team. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project leader, Andy, was exceptional. From the get go, Andy was efficient, punctual, proactive, and effective. As our point of contact, he was consistently responsive to all of our questions and requests and provided clear communication and strategic insight for the entire duration of our project. Our outlined deliverables were met in timely manner, and the website was completed within the promised timeframe. 

Thanks to Andy's expertise and the very efficient IT GEEKS team, our new website is not only visually stunning but also highly functional, exceeding our expectations. Highly recommend!

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every single team member we interacted with at IT-Geeks was punctual, efficient, and quickly grasped the concepts and ideas we were trying to communicate. 

Are there any areas for improvement or something IT-Geeks could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Sales Manager of MAHA

Describe what your company does in a single sentence.

We are suppliers for the food service industry We are suppliers for the food service sector, we are merchants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• have an efficient quoting system,
• the customer to receive all the details in a quote in a very organized and understandable way
• super fast when providing quotes

SOLUTION

How did you find IT-Geeks?

shopify

Why did you select IT-Geeks over others?

• Pricing fit our budget
• Good value for cost
• shopify

Describe the scope of work in detail. Please include a summary of key deliverables.

A platform where we can create quotes super quickly, that automatically applies wholesale discounts depending on the quantity of each product, and that with just one click, the quote can be downloaded. The final quote should be well-written, including product photos, prices with tax included

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although we don’t have a specific indicator to measure the efficiency of creating quotes, we are confident that we are much faster than before. Additionally, we have significantly reduced errors in quantities and applying the wrong discount

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been a great project, they were very attentive to our needs, always responding on time, and when there were errors, they were resolved very quickly. We are pleased to have found them.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Their speed, trustworthiness, and how quickly they understand us, even though it's another language

Are there any areas for improvement or something IT-Geeks could have done differently?

For now, everything is good. Maybe communication through WhatsApp could be useful, but their messaging system wasn't bad