TRIARE, LLC

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a finance and accounting services company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

I hired TRIARE, LLC for website design and development. We previously worked with another company and weren’t satisfied with the result, so we decided to bring in TRIARE, LLC. 

SOLUTION

What was the scope of their involvement?

The team hit the ground running and designed the site. They also migrated content to the new site. During every meeting, TRIARE, LLC provided us with visuals and various design options to choose from. Figma was used for the design work, and TRIARE, LLC helped us find a hosting company. 

What is the team composition?

We primarily worked with a project manager and an individual who doubled as a designer and developer. 

How did you come to work with TRIARE, LLC?

I found TRIARE, LLC through a Google search. We contacted them, and they got back to us very quickly. We were looking at about three companies to start, but TRIARE, LLC gave us confidence that they were the right company to work with. They were responsive and consistently communicated with us. After discussing the requirements and the engagement layout, we decided to move forward with TRIARE, LLC. 

Another driving factor for working with TRIARE, LLC was that we would own the site once it was completed. This was an appealing offer for us because not every company had this option. 

What is the status of this engagement?

We worked together between April–May 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were satisfied with the look of the website and overall presentation. The site has exceeded our expectations and is up and running. Since working with TRIARE, LLC, we’ve seen increased traffic. We plan on working with them again in the future. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Mariia (UX Designer); she handled the issues we ran into like a professional and was always responsive to our needs. 

How did TRIARE, LLC perform from a project management standpoint?

TRIARE, LLC completed the project ahead of time and stayed within budget. We had an issue during our warranty period, but they handled it quickly and efficiently. We weren’t in the same time zone, but they were accommodating and always completed work. The team was easy to communicate with and ensured everything was clear between our teams. 

We were extremely impressed with the project manager and the designer we worked with. They were able to take care of all of our issues professionally, and we never had to chase them down. 

Even though their team was working remotely and from different locations, they collaborated seamlessly and made everything easy on our end. We communicated via email and Google Meet. 

What did you find most impressive about them?

The team went above and beyond despite the Russian Invasion. We were so impressed with their professionalism and dedication to completing the work. The team was experienced and knowledgeable; we couldn’t have asked for more. We knew nothing about website design and development, and TRIARE, LLC made the process easy. 

The team was organized and prepared for everything that came up. The engagement was absolutely worth it; TRIARE, LLC followed through on every one of their promises. 

Are there any areas they could improve?

I have no complaints; I wouldn’t have changed anything about the engagement. 

Do you have any advice for potential customers?

Anyone who uses their services will quickly see how professional and wonderful they are to work with. 

BACKGROUND

Please describe your company and position.

I am the Digital Project Manager of an advertising & marketing company

Describe what your company does in a single sentence.

Marketing agency who sells success

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TRIARE, LLC to accomplish?

• Web development

SOLUTION

How did you find TRIARE, LLC?

Online Search

Why did you select TRIARE, LLC over others?

Professional communication

How many teammates from TRIARE, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web development, Bugfixing, Feature implementation, Website optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Triare for over two years now, we have consistently been impressed by their commitment to delivering pixel-perfect frontend designs. Our collaboration on numerous successful projects has resulted in aesthetically pleasing and highly functional websites. Triare's ability to swiftly implement projects without compromising on quality has been a standout feature of our partnership. 

From the inception to the completion of every project, Triare has ensured a smooth and timely execution. Their team's accessibility, clear communication, and dedication have been exemplary, significantly contributing to our projects' success. What we appreciate the most about Triare is not just the fantastic websites we've received, but the trusting partnership we've built over the years. We are extremely grateful for their unwavering commitment to excellence and eagerly anticipate more shared success in future projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our collaboration with Triare has been nothing short of outstanding! Their robust and well-structured project management approach has paved the way for a smooth and timely implementation of our projects. The team's commendable accessibility and clear communication have been instrumental, providing us with invaluable support throughout each stage of the project process.

What was your primary form of communication with TRIARE, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The technical prowess demonstrated by TRIARE, LLC was truly impressive, and their extensive industry experience facilitated the creation of innovative solutions. However, it's the dedicated and affable individuals within their team that truly set them apart. Their unique blend of technical brilliance, industry experience, and a team of wonderful individuals has ensured that our projects have been nothing less than a resounding success.

Are there any areas for improvement or something TRIARE, LLC could have done differently?

Currently, we cannot suggest any improvements. We hope that the projects continue to run as smoothly as they have been so far.

BACKGROUND

Please describe your company and position.

I am the Project Manager of B&O Service AG

Describe what your company does in a single sentence.

We are a technical service provider for real eastate holding companies in Germany where we maintain the appartments and buildings, fix broken inventory and refurbish whole appartments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TRIARE, LLC to accomplish?

• Build an SDK that uses our current business logic and backend
• Build an APP that surrounds the SDK

SOLUTION

How did you find TRIARE, LLC?

Referral

Why did you select TRIARE, LLC over others?

Referred to me

What was the size of TRIARE, LLC’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build an SDK and APP that uses functionality already used in own-built web-appliction by using existing backend for both Android and iOs. SDK enables users to use a known application in which the sdk shall be implemented in order to submit damage reportings that will be sent to our backend/management ERP for operational purposes. Key deliverables were source code for both operating systerms

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• none, yet. Still in pre-rollout phase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TRIARE, LLC's project management was on point. Deliveries were on time and communication, though delayed by time zones and virtual only, was quick and sufficient.

What was your primary form of communication with TRIARE, LLC?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Communication was held in third party languague (English) for both teams and it was handled very professionally. The little losses in translation were met by if neccessary personal virtual meetings to clear araised issues. Triare's team seemd to be well prepared for meetings and showd effort to understand the business logic behind the implementations. Both PM and Dev-team appeard to be highly professional in their approach.

Are there any areas for improvement or something TRIARE, LLC could have done differently?

The provided communication tools (e.g. slack, shared docs) where a little confusing since they were yet again additional tools to keep track with. Especially the shared documents (feedback communication) could be improved or moved to different method so it is easier to provide the feedback alongside corresponding screenshots or screen recordings.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of BetterMaps, a mapping and navigation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We needed help with writing our Android app code.

SOLUTION

What was the scope of their involvement?

TRIARE, LLC does Android code writing for us. They built up the usability documentation, which was something we needed to assess our success and failures in the app space, which included how the user interacted with the UI. After that, they used our existing iOS app as a template to create the Android platform from scratch.

What is the team composition?

I’ve been working with Boris (CEO), Arnold (IT Project Manager), and Svitlana (CMO).

How did you come to work with TRIARE, LLC?

They were referred to us by another partner who used their services for another project.

How much money have you invested in this partnership?

We’ve spent $15,000–$20,000 with them so far.

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is great, and we haven’t had any negative feedback on the app. Also, crashes are low; we have 1–2 out of tens of thousands of uses. Overall, they’re always honest and open.

How did TRIARE, LLC perform from a project management standpoint?

They hit deadlines — we haven’t had any problems with that. They’re also excellent and above my expectations in keeping us updated and solving our questions and issues — I’ve never waited more than 24 hours for a reply from them. Regarding communication, we use Skype due to my request, and they’re never late.

What did you find most impressive about them?

TRIARE, LLC are great at opening honest dialogs; if they can’t do something, they let me know, and if they can, their team tells me within how many days and how much money. In addition to that, they adapt to my budget to deliver what I need.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — I don’t even know how they’re managing to deliver within our expectations despite the Russian Invasion of Ukraine they’re living in now.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a startup company that has developed a technology to help basketball players improve their shooting and dribbling.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We had a different organization making the mobile application for our product. They consolidated, so we had to find a new organization.

SOLUTION

What was the scope of their involvement?

TRIARE took over the development of our mobile application for iOS and Android. They’ve worked on enhancements, bug fixes, and so on for the two systems. We initially gave them the specifications of the work. Since we had an existing application, they had a lot of graphics and information.

What is the team composition?

We interface with the company owner, a program manager, a lead developer for iOS, and a lead developer for Android. Additionally, there are probably 1–2 other people on the project.

How did you come to work with TRIARE, LLC?

They were referred.

How much have you invested with them?

We’ve spent about $50,000.

What is the status of this engagement?

We began working together in August 2021, and we’re currently engaged with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We evaluate their work and test it — if it looks good, we release it to customers. We’ve gotten positive feedback from users, even if different groups developed it. They’re still working on newer versions, but the application is already available in the app stores.

How did TRIARE, LLC perform from a project management standpoint?

It’s been pretty good. We use Trello to give them feedback and Slack, emails, and phone calls to communicate.

What did you find most impressive about them?

We’ve been impressed with their developers. They’re bright and thoughtful about what they do.

Are there any areas they could improve?

It’d be better to have more frequent communication.

Do you have any advice for potential customers?

Try to initiate communication more frequently than what they’d do independently. I’m pretty busy, so I have to rely on them to start conversations.

BACKGROUND

Please describe your company and your position there.

I am the Head of Marketing at a company that works with financial institutions to implement operational and marketing software

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRIARE, LLC?

We had a tool that had been built prior to me starting at the company. The tool took over 5 years to develope and the UI.UX reflected that of a 2010 piece of software. We needed Triare to help us completely revamp the UI.UX for this product and to then help us with the rest of our product redesigns.

SOLUTION

How did you select this vendor?

I have worked with Triare at a past company and loved the work they did so I brought them on as a vendor when i started at my current company

Describe the project in detail and walk through the stages of the project.

The team conducted research on the product itself and set up interviews with existing users bother internally and externally to determine the best way to structure the new workflows and processes. After the research was documented and reviewed by me, we had weekly calls to review the proposed changes that had been made. At that time, they would take my feedback and implement it to finalize a particular section. Timelines were reviewed at the end of each call so I always knew where we were at in the process. Upon completion, all assets and documentation were delivered promptly.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked with the UI.UX designer and the project manager. The CEO would also join the call occasionally to ensure that things were moving smoothly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The UI/UX that was designed is leaps and bounds better than what we had before. It has already helped

How effective was the workflow between your team and theirs?

The project manager was easy to communicate and get ahold of. Anything that was brought up during a meeting was addressed and solved by the next meeting.

What did you find most impressive or unique about this company?

We were impressed with their consultative approach. Other development firms I have worked with will simple do what you explain. Triare takes the time to think like a user and bring up certain faults or discrepancies that may arise and present these findings to us so that we are educated and able to make a decision based off of having all of the information.

Are there any areas for improvement or something they could have done differently?

No suggestions for improvement at this time.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of Nutrihorse, a digital platform for horses owners. We have a website and a functional application on iOS and Android.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRIARE, LLC, and what were your goals?

We needed developers for our mobile application. We have a non-technical team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a referral.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have designed and developed our application on both iOS and Android in their respective native language (Swift and Kotlin). The project has been running through four phases.

How many people from the vendor's team worked with you, and what were their positions?

Their project manager, Alexander, was coordinating everything between us and Triare. We met and discussed with their designer and several of their developers. The PM has been extremely professional and service oriented throughout the whole project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Both applications launched successfully around the specified launch date. The few errors that we experienced was corrected as soon as they were identified. All in all TRIARE delivered on time and with a great result.

Describe their project management style, including communication tools and timeliness.

We met on Skype. Alexander led the whole project. It has been professionally organized. The timeliness of TRIARE, LLC has been exceptional.

What did you find most impressive or unique about this company?

Their service-oriented mindset. If we asked for a small change they implemented it without any complaints. They even came up with suggestions outside the scope that they thought we might like, which we truly did. Great people and a great company.

Are there any areas for improvement or something they could have done differently?

To be honest, not really. I would hire them again and I most certainly will in the future.

BACKGROUND

Introduce your business and what you do there? 

I’m the CEO of an e-learning platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We were looking to have a mobile app developed.

SOLUTION

What was the scope of their involvement?

We described our requirements and the user stories. They developed an iOS and Android app from scratch and they also created a Chrome extension. The app allows users to make structured notes connected to books and other sources. They provide ongoing maintenance.

What is the team composition?

We have a daily point of contact, but there are 6–7 people total working with us.

How much have you invested with them?

We've spent €500,000–€1,000,000 (approximately $565,000– $1,129,000 USD).

What is the status of this engagement?

We began working together around June 2015, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is running well. They resolve any bugs and issues that arise. We’ve had more than 100,000 downloads and have been invited to participate in select workshops by Apple. Overall, they meet our expectations.

How did TRIARE, LLC perform from a project management perspective?

They're doing a good job on the project management side. We communicate daily using a range of platforms, including Slack and Zoom.

What did you find most impressive about them? 

They take responsibility for their work.

Are there any areas they could improve?

There’s always room for improvement.

Do you have any advice for potential customers?

Do your preparation and validate it prior to development. Involve them early to get the best results.

BACKGROUND

Please describe your company and your position there.

President of Toronto-based event planning service that helps Users find and connect with the local vendors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRIARE, LLC, and what were your goals?

We had an existing website but required a cross platform mobile app to enhance the User experience. We asked Triare to integrate with our existing logic and create an app that still felt true to our existing website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had contacted multiple companies for bids, but we really liked the long term approach proposed by Boris (Triare's CEO). Boris demonstrated a genuine keenness to take on our project and had demonstrated an understanding of our business goals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team assessed the scope of work first, delving into great detail. From there, Triare proposed several options. From there, milestones were created and agreed upon, allowing for collaboration at each step. Key deliverables: flexible vendor search, secure chat, ratings and reviews, photo and video gallery, interactive map, push notifications, and personalized recommendations.

How many resources from the vendor's team worked with you, and what were their positions?

Our primary point of contact was a project manager, who ultimately became my primary point of contact. Alex, the PM was fantastic - both knowledgeable and given enough autonomy such that not every discussion requires further discussion with other team members, greatly expediting the process. There were then 3 developers (1 ios team lead, 3 ios developers, 1 android team lead, 2 android developers, 1 qa)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not at this juncture - too early to say

Describe their project management style, including communication tools and timeliness.

We thought that their proposed milestones were ambitious. I remember being pleasantly surprised after the first demo. Perhaps based on previous experience, my expectations were too low, but the team really did deliver on a consistent basis.

What did you find most impressive or unique about this company?

Stated above, they delivered on time on every deliverable they proposed.

Are there any areas for improvement or something they could have done differently?

As with any large project, we bumped into a few differences of opinion (which I view as inevitable). All in all, any bumps were handled gracefully and constructively. In short, "no".

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce specialist for a global kitchen appliance manufacturer. I’m in charge of coordinating projects, website content, and integration with our warehouse system.
 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We acquired an old website from an extinct brand. The original platform was built in Magento 1, so it was really outdated. We wanted the site to feature several languages, including German and English, and be user-friendly, so we decided to bring in a partner to update it.

SOLUTION

What was the scope of their involvement?

TRIARE, LLC built our new site from scratch, merging our e-commerce site and content site. After the discovery phase, they used WordPress and WooCommerce to develop the platform because they both offer a lot of flexibility in making changes and customizations.

The site has different plug-ins, including MailChimp, PayPal, Stripe, Facebook, and Google Analytics. TRIARE, LLC also implemented SEO elements.

They also modified content and migrated it to the new WordPress platform, and streamlined the UI/UX. We kept the old logo and style guide, but TRIARE, LLC made changes to its fonts and layout.

We’re still uploading content, and TRIARE, LLC will help us make it go live after that.

What is the team composition?

I’ve worked with 5–6 people from their team, including a principal, project manager, and developers.  

How did you come to work with TRIARE, LLC?

My manager knew some Ukrainian agencies that could do good work for a reasonable price and recommended them. We screened 3–4 agencies, and TRIARE, LLC offered the best solution for the best price, and they spoke very good English. They also had very good Clutch reviews. They did very good work ultimately.

How much have you invested with them?

We’ve spent around $20,000 so far.

What is the status of this engagement?

We started working with TRIARE, LLC in January 2021 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TRIARE, LLC has delivered based on our requirements so far. There were some bugs in the first delivery, but they fixed them quickly. They listened to our requirements and updated the design from our current website, making it more stylish and user-friendly.

Overall, we’ve had a great experience. We plan to work with TRIARE, LLC  again to build our websites for the US and South America as well.

How did TRIARE, LLC perform from a project management standpoint?

They handle project management and communication very well. I originally talked to their principal about our contract and requirements, but now I talk to their project manager regarding daily tasks. From there, they communicate with the developers.

Generally, the project manager handles inquiries promptly and always replies on time. We contacted them by email initially, and we moved to Zoom and Slack to discuss bugs and additional requirements.

Although we are in different time zones, our working hours overlap. They’ve strived to overcome this issue and communicate with us more effectively. They made any change I asked for in one day, if I reported it in the morning on their time.

They did a good job managing timelines and delivered the new website on schedule. They followed all the sprints, and the project progressed according to the timeline they gave us.

What did you find most impressive about them?

They stand out from other Ukrainian agencies because they have reasonable pricing, they finished the project on time, and they speak English.

Are there any areas they could improve?

Phone networks in Ukraine aren’t that good compared to Hong Kong, which has hindered our communication a bit. They could move to a better carrier.

They could also make more suggestions for the UI/UX, based on marketing trends.

Do you have any advice for future clients of theirs?

Although their English is strong, it’s easier to talk to them through written communications such as Slack.