CN112116366A - User feedback collection method and system - Google Patents

Abstract

The invention provides an interactive user feedback acquisition method executed by an automobile-mounted system. The method comprises the following steps: acquiring preset acquisition triggering conditions for research subjects fed back by a user to be acquired; monitoring events related to the acquisition trigger condition; in response to detecting that the acquisition trigger condition is satisfied, initiating an interaction with a user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic; converting a user response to the interaction into user feedback; and sending the user feedback to a server in communication with the in-vehicle system.

Description

User feedback collection method and system

technical field

The present invention relates to the field of automobiles, and more particularly, to a method and system for collecting interactive user feedback for automobiles.

Background technique

Cars are currently one of the most important means of transportation in the world, and the global sales of small cars for ordinary consumers alone have reached about 100 million. Major automakers are constantly introducing new models or making facelifts and upgrades to existing models. In order to improve the market competitiveness of products, car manufacturers attach great importance to the user experience, so they actively collect feedback on their products from users. The traditional methods of collecting user feedback mainly include telephone interviews, discussions, and written questionnaires to collect feedback from car buyers on the usage of their vehicles. This kind of traditional user feedback collection method mainly has the following problems:

1. The cost is high. No matter what form of feedback collection is used, automakers generally entrust third-party research institutions to carry out the work, or carry out the work by relevant departments within the company or partners of the company, which all require high labor costs. In addition, sometimes companies will provide certain remuneration or rewards for users who participate in feedback in order to encourage users to provide feedback, which also increases the cost;

2. The pertinence and timeliness of feedback is low. Traditional feedback needs to design the content of the questionnaire in advance (for example, questions to ask the user), and the content of the designed questionnaire is usually only slightly differentiated according to the specific model the user uses, so most of the questions are more general such as "Do you Are you satisfied with the power system of the vehicle?", "Are you satisfied with the comfort configuration of the vehicle?", etc., it is difficult to specify each individual function equipped on the car. In addition, even if a feature is asked, such as "Are you satisfied with the automatic parking function?", the user has to recall the question to answer the question, so it is easy to fail to accurately describe the usage due to the long interval, especially is a description of the problem;

3. Users are easily disturbed. The current method usually revisits the user after a period of time (for example, three months after the user purchases the car) or after the vehicle has traveled a certain mileage (for example, the mileage has reached 5,000 kilometers or 10,000 kilometers). Only this time, or a limited number of times, over the course of several years of using the vehicle. If the number of times is more, the user will feel disturbed.

In general, the current traditional user feedback collection methods are not satisfactory in terms of quantity, quality or cost. Therefore, there is a need for an improved user feedback collection method that is more efficient, low cost, and high user satisfaction for the automotive industry.

SUMMARY OF THE INVENTION

This Summary is provided to introduce some concepts in a simplified form that are further described below in the Detailed Description. This Summary is not intended to identify key features or essential features of the claimed subject matter, nor is it intended to be used as an aid in determining the scope of the claimed subject matter.

In view of the above problems, according to an embodiment of the present invention, a method for collecting interactive user feedback executed by an on-board system of an automobile is provided, and the method may include:

Obtain preset collection trigger conditions for the research topic to be collected user feedback;

monitoring events related to the acquisition trigger condition;

in response to detecting that the acquisition trigger condition is satisfied, initiating an interaction with the user to provide the user with suggestions related to the research topic or to ask the user about the research topic related experience;

converting the user's response to the interaction into user feedback; and

The user feedback is sent to a server in communication with the in-vehicle system.

According to yet another embodiment of the present invention, the research topic may include at least one of the following: one or more functions provided on the car; parameter settings of one or more functions provided on the car; Use experience.

According to one embodiment of the present invention, the acquisition trigger condition may include at least one of the following: one or more functions provided on the car are used; one or more functions provided on the car are not used for a predetermined time; One or more functions provided on the car are not used in the context in which they are expected to be used; the use of one or more functions provided on the car is inconsistent with the use of other users in similar situations above a threshold percentage; The current setting value of the parameters of one or more functions provided on the car is higher or lower than the threshold ratio of other users' setting values; the user's usage habits of the car are inconsistent with other users; the total mileage of the car has reached the preset value; The user's usage time of the car reaches a preset value; the user does not accept the advice provided by the in-vehicle system; and the user abandons the advice after accepting the advice provided by the in-vehicle system.

According to yet another embodiment of the present invention, monitoring an event related to the acquisition trigger condition may further include: obtaining vehicle status information related to the acquisition trigger condition; and comparing the acquired vehicle status information with the acquisition trigger condition The corresponding thresholds contained in are compared.

According to yet another embodiment of the present invention, providing suggestions related to the research topic may include at least one of the following: advising the user to use one or more functions provided on the car; or the parameter settings of multiple functions to adjust.

According to yet another embodiment of the present invention, inquiring about the user's experience related to the research topic may include at least one of the following: inquiring about the user's experience in using one or more functions provided on the car that has just been used; inquiring The user's experience of using the adjusted parameter settings of one or more functions provided on the car; asking the user for preference reasons for their usage habits; overall experience, opinion or suggestion.

According to yet another embodiment of the present invention, converting the user's response to the interaction into user feedback may further include at least one of the following: recording whether the user accepts the suggestions provided by the in-vehicle system; recording whether the user continues to use the in-vehicle system to provide suggestions; and recording user-provided feedback in the form of voice or interactive selections.

According to yet another embodiment of the present invention, the interaction may include at least one of: providing a suggestion or query to the user in the form of a screen display or audio via a human-machine interface in the vehicle; and sending the suggestion or query via the server to the user's mobile terminal.

According to another embodiment of the present invention, a user feedback collection system is provided, and the system may include:

The server-side user feedback collection subsystem, the server-side user feedback collection subsystem is configured as:

Determine the research topic to be collected user feedback;

Pre-set acquisition trigger conditions related to the research topic;

sending the acquisition trigger condition to the vehicle-mounted user feedback acquisition subsystem; and

receiving user feedback collected by the in-vehicle user feedback collection subsystem; and

In-vehicle user feedback collection subsystem, the in-vehicle user feedback collection subsystem is configured to:

Receive a preset acquisition trigger condition from the server-side user feedback acquisition subsystem;

monitoring events related to the acquisition trigger condition;

in response to detecting that the acquisition trigger condition is satisfied, initiating an interaction with the user to provide the user with suggestions related to the research topic or to ask the user about the research topic related experience;

converting the user's response to the interaction into user feedback; and

Send the user feedback to the server-side user feedback collection subsystem.

According to yet another embodiment of the present invention, the server-side user feedback collection subsystem may further include: a communication server configured to communicate with the vehicle-mounted user feedback collection subsystem and the user's mobile terminal; an entrance module, The portal module is configured to receive a survey topic to be collected user feedback and associated collection trigger conditions; and a data analysis module configured to analyze data received via the communication server from the vehicle user feedback collection subsystem. customer feedback.

According to yet another embodiment of the present invention, the data analysis module may be further configured to analyze the vehicle status information or the user's vehicle usage data received via the communication server to monitor events related to the acquisition trigger condition, and the communication server is It is further configured to send a message to the in-vehicle user feedback collection subsystem or the user's mobile terminal to initiate interaction with the user in response to the data analysis module detecting that the collection trigger condition is satisfied.

According to yet another embodiment of the present invention, the server-side user feedback collection subsystem may be further configured to provide a developer with an analysis result of the collected user feedback by the data analysis module.

According to yet another embodiment of the present invention, an in-vehicle user feedback collection device is provided, and the device may include:

a trigger condition acquisition module, used to acquire a preset acquisition trigger condition for the research topic of the user feedback to be collected;

a monitoring module for monitoring events related to the acquisition trigger condition;

an interaction module, configured to initiate interaction with the user in response to detecting that the acquisition trigger condition is satisfied to provide the user with suggestions related to the research topic or ask the user for experience related to the research topic;

a conversion module for converting the user's response to the interaction into user feedback; and

A feedback module, configured to send the user feedback to a server in communication with the in-vehicle system.

According to yet another embodiment of the present invention, there is provided an automobile that may include:

a communication module configured to communicate with the server;

one or more sensors that provide vehicle status information and user vehicle usage data;

The vehicle-mounted user feedback collection device of the present invention as described above; and

A human-computer interaction interface, through which the vehicle-mounted user feedback collection device initiates interaction with the user.

According to yet another embodiment of the present invention, the human-computer interaction interface may include: a display screen; an instrument panel; and a speaker.

These and other features and advantages will become apparent upon reading the following detailed description with reference to the associated drawings. It is to be understood that both the foregoing general description and the following detailed description are illustrative only and not restrictive of the claimed aspects.

Description of drawings

In order that the manner in which the above-described features of the present invention can be understood in detail, what has been briefly summarized above may be described in more detail with reference to various embodiments, some aspects of which are illustrated in the accompanying drawings. It is to be noted, however, that the appended drawings illustrate only certain typical aspects of the invention and are therefore not to be considered limiting of its scope, for the description may admit to other equally effective aspects.

FIG. 1 is an exemplary architecture diagram of a user feedback collection system according to an embodiment of the present invention.

FIG. 2 is a flowchart of an interactive user feedback collection method performed by an on-board system of an automobile according to an embodiment of the present invention.

FIG. 3 is a structural block diagram of a vehicle-mounted user feedback collection device according to an embodiment of the present invention.

FIG. 4 is a structural block diagram of a car that can implement user feedback collection according to an embodiment of the present invention.

Detailed ways

The present invention will be described in detail below in conjunction with the accompanying drawings, and the features of the present invention will be further revealed in the following detailed description.

As mentioned earlier, the current user feedback collection mechanism in the automotive industry has problems such as high cost, low pertinence and timeliness of feedback, and users being easily disturbed. In order to solve the above problems, the present invention provides an improved user feedback collection solution, which can collect user feedback by interacting with the user through the on-board system of the vehicle.

FIG. 1 is an exemplary architecture diagram of a user feedback collection system 100 according to an embodiment of the present invention. As a non-limiting example, the system 100 may mainly include a server-side user feedback collection subsystem 102 respectively located on the server side and an in-vehicle user feedback collection subsystem 104 located on the client side. It can be understood that the service/server here can be a part of an existing service/server provided by an automaker that provides internet-connected services for the cars it manufactures and sells (such as the BMW Connected Driving Service provided by BMW), or it can be a A separate service/server dedicated to user feedback collection. As an example, the server side may include a server-side user feedback collection subsystem 102 , which further includes a communication server 106 , an entry module 108 and a data analysis module 110 .

The communication server 106 may communicate with the in-vehicle user feedback collection subsystem 104 and the user's mobile device 120 . To this end, the communication server 106 may have various wired/wireless communication capabilities, including but not limited to making/receiving phone calls, sending and receiving short messages, and cellular data communication capabilities such as 3G, 4G, 5G, etc.

Portal module 108 is communicatively coupled with communication server 106 . The automobile manufacturer or the relevant personnel entrusted to collect user feedback input the research topic to be collected user feedback through the entry module 108, and set the collection trigger condition related to the research topic. As a non-limiting example, research topics may include, but are not limited to, the following categories:

(1) Functions provided on the vehicle;

(2) Parameter settings for functions provided on the vehicle; and

(3) The user's experience of using the car.

The functions provided on the car can include various specific individual functions equipped on a specific model, and can cover various aspects including driving performance, comfort configuration, etc., such as: driving assistance, automatic parking, remote control parking, with pedestrian recognition function night vision system, automatic engine start and stop, driving mode selection, adaptive driving experience control, 360° holographic image system, overall active steering system, headlight cleaning, headlight follow-up, automatic high beam control, alarm system, multi-function Instrument panel display function, active seat ventilation, electric seat adjustment, electric seat lumbar support, rear center console, seat heating, fragrance system, seat massage, zone automatic air conditioning, keyless entry (all doors, trunk lid), sensor switch trunk lid, door pull, smart touch key, ambient light, TV reception, navigation system, CD player, Blu-ray player, audio system, rear entertainment system, mobile phone wireless charging, Gesture control system, intelligent rear-seat touch system, full LCD digital instrument panel (varies with driving mode), WiFi hotspot, full-color head-up display system, etc. The research topic for this type of function can be to ask whether the user is satisfied with the function, if not, what is the problem, what is the reason for not using the function, whether there are any suggestions for improvement of the function, and so on.

The parameter settings of the functions provided on the vehicle may include specific parameter settings for each function. For example, the temperature set by the air conditioner, the volume of the audio system, the brightness of the dashboard/screen, the brightness of the lights in the car, etc. The research topic for the parameter setting of this type of function can be to ask whether the user is satisfied with the current setting, if not, how to adjust and why, whether there are special reasons for some manual parameter settings of the user, parameter settings for each function Are there any suggestions for improvement and so on.

The user's experience of using the car may include whether he is satisfied with the current usage of the car as a whole, whether he is satisfied with the power system of the car, whether he is satisfied with the driving/riding comfort of the car, whether he is satisfied with the fuel consumption of the car, and so on.

The acquisition trigger condition refers to the circumstances under which the user feedback collection on the research topic will take place. Appropriately configured acquisition trigger conditions allow for effective and timely user feedback with minimal disruption to users. Different acquisition trigger conditions can be set for different research topics.

For the functions available on the car, the settable acquisition trigger conditions can include, for example:

Functions provided on the car are used, such as the user using the automatic parking function;

The function provided on the car has not been used for a predetermined period of time, such as the user has never used the automatic parking function or has not used the automatic parking function for three months;

The function provided on the car is not used in the scenarios where it is expected to be used, such as the user does not use the automatic parking function when the car is parked and the conditions for automatic parking are met; or

The use of the functions provided on the car is inconsistent with the use of other users in similar situations above the threshold ratio, for example more than 70% of users turn on the cruise control function when driving at a constant speed on the highway for a long time and the user does not use the function , and so on.

For the parameter settings of the functions provided on the car, the settable acquisition trigger conditions can include, for example:

The current setting value of the parameters of the functions provided on the car is higher or lower than the threshold ratio of other users' setting values, for example, under the same outdoor temperature, 70% of the users set the air conditioner temperature to 25 degrees, and the user currently sets the air conditioner temperature set to 22 degrees or 28 degrees or the air conditioner is not on; or

The user's car usage habits are inconsistent with other users, such as finding that users often turn off the air conditioner before reaching their destination, and so on.

According to the user's experience of using the car, the settable acquisition trigger conditions can include, for example:

The total mileage of the vehicle reaches a preset value, such as 5,000 kilometers, 10,000 kilometers, 20,000 kilometers, or every 5,000 kilometers, 10,000 kilometers, or 20,000 kilometers; or

The user's usage time of the car reaches a preset value, for example, the usage time reaches six months, one year, or every six months or one year, and so on.

In addition, some other acquisition trigger conditions can be included, such as:

After a user is suggested to use a feature and the user does not accept the suggestion, the user may be asked the reason for the refusal; or

After the user accepts the suggestion and uses a certain function or a certain setting and then abandons the suggestion, the user may also be asked the reason for abandoning the use at this time, and so on.

In addition, the research topic and the corresponding content that needs to be inquired to users can be divided into two categories in terms of timeliness: immediate and delayed. Type can be set when configuring the research topic.

Immediate questions include: the function is not used, for example, if the parking behavior is detected but the automatic parking function is not used, you can immediately ask whether you want to try the parking function; if it is inconsistent with the usage of other users, the subject of the inquiry is generally you. Do you need a trial or do you need to adjust settings etc.

Immediate types generally use voice feedback, and use voice, gestures, gestures or keystrokes to reply

Delayed problems include: satisfaction with the product after using it for a period of time, driving experience, etc. Even some regular long questionnaires that take some time to respond to are included.

Different from asking users immediately, delayed questions are generally pushed to users after certain conditions are met: for example, after the vehicle is turned off, through the screen or voice; after the door is locked, through the mobile phone, smart watch or other related terminal applications. Push notification inquiry, the purpose is to avoid problems such as distractions that affect the user's driving process.

The research topics and their corresponding collection triggering conditions may then be sent to the in-vehicle user feedback collection subsystem 104 via the communication server 106 .

The data analysis module 110 may be used to analyze user feedback received via the communication server 106 from the in-vehicle user feedback collection subsystem. In addition, the data analysis module 110 can also analyze the data about vehicle usage received from the vehicle user feedback collection subsystem via the communication server 106 , and if it is analyzed that the collection trigger condition is satisfied, it can send a message to the vehicle user feedback via the communication server 106 The collection subsystem 104 or the user's mobile device 120, for example, through the car manufacturer's dedicated APP for connected driving, WeChat, or short messages, and so on.

In addition, the server-side user feedback collection subsystem 102 and the in-vehicle user feedback collection subsystem 104 are not in one-to-one correspondence, but can simultaneously serve a large number of in-vehicle user feedback collection subsystems 104 . Therefore, the data analysis module 110 can extract the usage habits of most users by analyzing the usage data from a large number of different users, for example, the setting parameters of the air conditioner temperature of most users mentioned above. Information derived from such analysis can be provided to relevant personnel, who in turn can set relevant triggering conditions via the portal module 108 . In addition, the data analysis module can also classify users based on analysis of usage data from a large number of different users, for example, the user's driving style can be inferred from the user's driving data, such as a more sporty driving style or a more comfortable driving style . Different research topics, trigger conditions, and different suggestions can be set for different user categories. In addition, the data analysis module 110 also analyzes the received user feedback to form an analysis result, and the analysis result can be provided to the developers of the automobile manufacturer's R&D team to improve and upgrade the model.

As an example, the client side may include an in-vehicle user feedback collection subsystem 104 installed on a car, and optionally a user's mobile device 120 . The in-vehicle user feedback collection subsystem 104 may further include a communication module 112 , a sensor 114 , an in-vehicle user feedback collection device 116 and a human-computer interaction interface 118 . As an example, the in-vehicle user feedback collection subsystem 104 and its components can be integrated with the existing in-vehicle systems on the car, which means that the in-vehicle user feedback collection subsystem 104 can utilize the hardware of the existing in-vehicle systems in the car as much as possible, and The functions related to vehicle user feedback collection are integrated into the vehicle system in the form of software.

The communication module 112 may have cellular data communication capabilities, such as 3G, 4G, 5G and other communication capabilities. The communication module 112 is configured to communicate with the communication server 106 of the server-side user feedback collection subsystem 102 on the server side, so as to obtain from the communication server 106 a research topic for user feedback to be collected and an associated preset collection trigger condition, and may The collected user feedback is sent to the communication server 106 .

The sensor 114 may be various sensors installed on the car, including sensors for collecting data related to the driving of the car (eg, vehicle speed sensor, camera, lidar, GPS, odometer, etc.), and for collecting the environment inside and outside the car Status sensors (eg, thermometers, brightness sensors, etc. for outside and inside the car). The sensing data collected by the sensor 114 may be provided to the vehicle-mounted user feedback collection device 116 . In addition, at least some of these data can also be sent to the server-side user feedback collection subsystem 102 via the communication module 112 for analysis by the data analysis module 110 .

The vehicle-mounted user feedback collection device 116 obtains, via the communication module 112, the research topic to be collected user feedback and the associated preset collection trigger condition. Based on different collection trigger conditions, the vehicle-mounted user feedback collection device 116 monitors events related to the collection trigger conditions to determine whether the collection trigger conditions are satisfied. As one example, monitoring may include comparing data in various sensor data obtained from sensors 114 related to the monitored acquisition trigger conditions to corresponding data in the trigger conditions (eg, thresholds). Then, in response to detecting that the acquisition trigger condition is satisfied, the in-vehicle user feedback acquisition device 116 initiates interaction with the user via the human-computer interaction interface 118 .

The human-computer interaction interface 118 may include a display screen equipped on the car, a sound system, and some devices for collecting user feedback, such as a pickup for collecting the user's voice, a camera for detecting the user's gestures/gestures/actions, integrated under the display screen touch sensor, etc. The human-computer interaction interface 118 may initiate audio (eg, in voice via a sound system) and/or video (eg, via a display screen) interaction to the user based on instructions from the onboard user feedback collection device 116 and collect user feedback.

As a preferred embodiment, the interaction between the in-vehicle user feedback collection subsystem 104 of the present invention and the user can be realized at least in part in the form of an intelligent assistant configured in the vehicle's in-vehicle system. Car smart assistants are currently used in some high-end models. This function is similar to smart assistants or voice assistants on smartphones, such as Siri provided on Apple's iPhone. Users can say certain words (for example, "Hi Siri" ) to wake up the voice assistant and voice control the phone for certain functions by saying some specific words. The smart assistant function on the car can also recognize the user's voice in a similar way to achieve some functions, such as turning on FM, switching radio stations, turning up/down the audio volume, turning on/off the air conditioner, adjusting the temperature of the air conditioner, and so on. Therefore, as an example, the interaction with the user in the form of audio in the user feedback collection of the present invention can be realized by means of an automotive intelligent assistant. For example, the car intelligent assistant can ask the user, for example, when the user finishes using the intelligent cruise function, the user can be asked "Are you satisfied with the intelligent cruise function?" Equipped with in-vehicle user feedback collection function basically does not need to add new hardware, so it will not increase the cost in this regard.

With the in-vehicle system in the car used by the user (eg via the car intelligent assistant), the interaction with the user becomes convenient and frequent, so the collection opportunities and frequency of user feedback increase significantly. However, collecting feedback from users by asking users questions too much or too frequently will also cause users' disgust. Therefore, the present invention also adopts corresponding mitigation measures for this problem.

On the one hand, most of the acquisition trigger timings of the present invention are combined with specific research topics (such as specific functions or parameter settings) to set different trigger timings and conduct targeted queries. More specifically, as in the previous example, the query about automatic parking will be asked after the user has finished using the automatic parking function, and will only ask for feedback on automatic parking, and the question about the temperature setting of the air conditioner will only be asked. It will only ask when it finds that the user's air conditioning settings are different from the default or other user settings. Therefore, the trigger timing of the present invention is usually set immediately after the user uses or experiences the relevant function, so that the user will feel more natural rather than abrupt. Another advantage of this setup is that user feedback is time-sensitive and does not require user recall, so user-provided descriptions will become more accurate. For example, if the user refuses the suggestion to activate the automatic parking function, if the user is further asked the reason for the refusal, the user will feel easier to answer the question and the description of the question will be more accurate, so the user will be more Tends to answer this question without being easily offended.

On the other hand, the present invention does not always take the form of asking questions when collecting feedback from users. As an embodiment of the present invention, the user feedback collection system of the present invention may initiate interaction with the user in the form of providing the user with suggestions related to the research topic. For example, when it is found that the user has never used the automatic parking function, and the system detects that the user is currently trying to park and is eligible for automatic parking, it can ask the user "Do you want to park? Need me to turn it on for you. Automatic parking function?" When the user agrees, the system can automatically turn on the automatic parking function. As yet another example, when the system detects that the air conditioner is turned on by default or most users at the current temperature in the car, it can ask the user "The temperature in the car is a little hot, do you need to turn on the air conditioner for you?" Interacting in this way, the user You will not feel disturbed, but feel that the car has a certain level of artificial intelligence "assistant", which may improve the user's satisfaction with the product while realizing the collection of user feedback.

It can be understood that the above research topics, acquisition trigger conditions, suggestions related to the research topics, and questions asked are only examples rather than limitations, and those skilled in the art can spontaneously understand the concept and spirit of the present invention. Design a variety of appropriate research topics, capture triggers, and suggestions or questions for users.

Optionally, the server-side user feedback collection subsystem 102 may further include a user feedback statistics module. The user feedback statistics module can count the number of times the user provides feedback, as a reference for additional rewards for the user providing feedback. Examples of additional rewards include mall or loyalty points from car manufacturers that can be redeemed for goods or services. In addition, the quality of user feedback can also be evaluated. For example, if the user describes in detail their views on a function or provides constructive comments, the feedback will be evaluated as high quality. More rewards can be given for high-quality reviews. These rewards incentivize users to be more willing to provide feedback or to provide higher quality feedback. It is understandable that it is not necessary to provide such in-kind rewards, but as an auxiliary means, it can still provide a certain degree of positive effect in improving user feedback willingness and participation.

FIG. 2 is a flowchart of a method 200 for interactive user feedback collection performed by an onboard system of an automobile according to an embodiment of the present invention. The method 200 begins at block 202 by acquiring a preset collection trigger condition for a research topic for which user feedback is to be collected. For example, the in-vehicle system of the car or the in-vehicle user feedback collection subsystem 104 integrated in the in-vehicle system can obtain preset collection trigger conditions corresponding to each research topic from the server-side user feedback collection subsystem 102 on the remote server side. The research topic can also be obtained from the server together with the acquisition trigger conditions, but considering the limited resources (such as computing power, communication data volume, etc.) saved in the on-board system, the client is preferably designed for the interaction, implementation and feedback of the user acquisition, the results Analysis is mainly performed by the server side. Therefore, the client does not necessarily need to know what the research topic corresponding to each interaction action and each monitored trigger condition is, but only needs to be able to associate these interactions, trigger conditions and subsequent feedback with the topic. Yes (eg, via a unique subject identifier).

The process then proceeds to block 204 to monitor events related to acquisition trigger conditions. As an example, monitoring events related to the acquisition of the trigger conditions may further include obtaining vehicle status information related to the trigger conditions, which may be achieved by acquiring various types of sensing data about the vehicle provided by the sensors 114 , in addition to the vehicle status information. It may include some usage data of the car, such as mileage, status data of various electronic devices on the car. The obtained vehicle state information is then compared with the corresponding thresholds contained in the trigger conditions. For example, compare temperatures, mileage, and more.

The process then proceeds to block 206 where, in response to detecting that the acquisition trigger condition is met, an interaction is initiated to the user. As previously described, initiating an interaction with the user may include providing the user with suggestions related to the research topic or asking the user about their experience related to the research topic.

Next, at block 208, the user's response to the interaction is converted into user feedback. As mentioned earlier, the user may respond in some form to an interaction initiated by the in-vehicle system to the user. User feedback forms may include, but are not limited to:

The user answers/makes a choice by voice;

Tap the "Accept"/"Decline" option on the touch screen;

Press the button on the steering wheel representing the "Accept"/"Reject" option (such as the "Accept" or "OK" button, or the "Hang up" button);

Turn on or off suggested features;

Adjust the parameter settings of the proposed function; or

The user makes certain gestures or gestures, such as nodding for acceptance, or shaking/waving for rejection, and so on. As another example, if the user does not have any explicit reaction to the interaction, it may also be interpreted as a rejection of the suggestion.

The system converts the user's above feedback into a form that the system can understand. For example, categorize various forms of feedback from users as "accepted" or "rejected." If the system asks the user "Why don't you like this feature?" and the user describes the problem in voice, such descriptive voice can be further recorded as audio or text.

In addition, the collection of user feedback does not always require an explicit answer from the user. For example, in the previous example, when the user agrees to turn on the air conditioner, the system turns on the air conditioner and automatically sets it to the corresponding temperature. After a period of time, if the user is still using the temperature, you can ask the user "Do you need Automatically turn on the air conditioner for you in the future?" or "Do you want me to set the current temperature as the default air conditioner temperature setting?", when a positive answer is obtained from the user, this affirmative answer can be regarded as a positive response to the "automatic air conditioning function" and The user feedback of "air conditioner temperature setting" (ie, the user is satisfied with the automatic air conditioner function and the temperature setting of the automatic air conditioner), and converted into a form recognizable by the system. Therefore, in the user feedback collection process of the present invention, the user may not necessarily realize that the system has actually performed and completed the user feedback collection, thereby avoiding disgust and resistance to the seemingly formal user feedback collection.

After collecting the user feedback, the process proceeds to block 210, where the user feedback is sent to a server in communication with the in-vehicle system. Then, the process ends.

FIG. 3 is a structural block diagram of an in-vehicle user feedback collection device 300 according to an embodiment of the present invention. As an example, the in-vehicle user feedback collection apparatus 300 may be the in-vehicle user feedback collection apparatus 116 described in FIG. 1 . The in-vehicle user feedback collection device 300 may be implemented in the form of software. As shown in FIG. 3 , the in-vehicle user feedback collection device 300 may include a trigger condition acquisition module 302 , a monitoring module 304 , an interaction module 306 , a conversion module 308 and a feedback module 310 . The obtaining module 302 may be configured to obtain a preset collection trigger condition for the research topic for which user feedback is to be collected, and the monitoring module 304 may be configured to monitor events related to the collection trigger condition. The interaction module 306 may be configured to, in response to detecting that the acquisition trigger condition is satisfied, initiate an interaction with the user to provide the user with suggestions related to the research topic or to ask the user about experiences related to the research topic. The conversion module 308 may then be configured to convert the user's response to the interaction into user feedback. Feedback module 310 may be configured to send the user feedback to a server in communication with the in-vehicle system.

FIG. 4 is a structural block diagram of a car 400 that can implement user feedback collection according to an embodiment of the present invention. The car 400 may include a communication module 402 configured to communicate with a server, such as the communication module 112 described in FIG. 1 . The car 400 may also include one or more sensors 404 , such as the sensors 114 depicted in FIG. 1 , for providing car status information as well as data on the user's car usage. The car 400 further includes an in-vehicle user feedback collection device 406 , which may be the in-vehicle user feedback collection device 116 described in FIG. 1 or the in-vehicle user feedback collection device 300 described in FIG. 3 . The car 400 may also include a human interface 408 , such as the human interface 118 depicted in FIG. 1 .

The above describes the improved user feedback collection method and system implemented by the vehicle on-board system of the present invention. Compared with the traditional user feedback collection mechanism, the improved method of the present invention significantly reduces the cost of user feedback collection, and effectively improves the pertinence and timeliness of feedback. In addition, the present invention also integrates the vehicle-mounted system to interact with the user in the form of an intelligent assistant, and many feedback collections are presented in the form of suggestions, so that the user can improve the satisfaction with the product and feel less disturbed.

What has been described above includes examples of aspects of the claimed subject matter. Of course, it would not be possible to describe every conceivable combination of components or methodologies for purposes of depicting the claimed subject matter, but one of ordinary skill in the art would recognize that many further combinations and permutations are possible. Accordingly, the disclosed subject matter is intended to cover all such changes, modifications and variations that fall within the spirit and scope of the appended claims.

Claims (15)

1. An interactive user feedback collection method performed by an on-board system of an automobile, the method comprising:

acquiring preset acquisition triggering conditions for research subjects fed back by a user to be acquired;

monitoring events related to the acquisition trigger condition;

in response to detecting that the acquisition trigger condition is satisfied, initiating an interaction with a user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic;

converting a user response to the interaction into user feedback; and

sending the user feedback to a server in communication with the in-vehicle system.

2. The method of claim 1, wherein the research topic comprises at least one of:

one or more functions provided on the vehicle;

parameter settings for one or more functions provided on the vehicle; and

the user experiences the use experience of the automobile.

3. The method of claim 1, wherein the acquisition trigger condition comprises at least one of:

one or more functions provided on the vehicle are used;

one or more functions provided on the vehicle are not used for a predetermined time;

one or more functions provided on the automobile are not used in a scenario where they are expected to be available;

the use of one or more functions provided on the vehicle is inconsistent with the use of other users who are above a threshold percentage under similar circumstances;

the current setting of the parameter of one or more functions provided on the vehicle is higher or lower than the setting of the threshold proportion of other users;

the use habits of the user on the automobile are inconsistent with those of other users;

the total driving mileage of the automobile reaches a preset value;

the service time of the user for the automobile reaches a preset value;

the user does not accept the suggestion provided by the vehicle-mounted system; and

the user gives up the advice again after accepting the advice provided by the in-vehicle system.

4. The method of claim 1, wherein monitoring events related to the acquisition trigger condition further comprises:

obtaining vehicle state information related to the acquisition trigger condition; and

comparing the obtained vehicle state information with corresponding thresholds contained in the acquisition trigger conditions.

5. The method of claim 1, wherein providing a suggestion related to the research topic comprises at least one of:

suggesting that the user use one or more functions provided on the vehicle; and

it is proposed to adjust the parameter settings of one or more functions provided on the vehicle.

6. The method of claim 1, wherein querying a user for an experience related to the topic of investigation comprises at least one of:

querying a user for a use experience for one or more functions provided on the vehicle that has just been used;

querying a user for a use experience of the adjusted parameter settings for one or more functions provided on the vehicle;

asking the user for a reason for their preference with respect to their usage habits; and

the user is asked for an overall experience, opinion or suggestion for vehicle use by the current driving range or vehicle usage time.

7. The method of claim 1, wherein converting a user response to the interaction into user feedback further comprises at least one of:

recording whether the user accepts the suggestion provided by the vehicle-mounted system;

recording the suggestion whether the user continuously uses the vehicle-mounted system; and

feedback in the form of voice or interactive selections provided by the user is recorded.

8. The method of claim 1, wherein the interaction comprises at least one of:

providing suggestions or queries to the user in screen display or audio form via a human-machine interaction interface within the automobile; and

-sending a suggestion or query to the mobile terminal of the user via said server.

9. A user feedback acquisition system, the system comprising:

a server-side user feedback acquisition subsystem configured to:

determining an investigation subject fed back by a user to be collected;

presetting acquisition triggering conditions related to the research theme;

sending the acquisition triggering condition to a vehicle-mounted user feedback acquisition subsystem; and

receiving user feedback acquired by the vehicle-mounted user feedback acquisition subsystem; and

an in-vehicle user feedback acquisition subsystem configured to:

receiving preset acquisition triggering conditions from the server-side user feedback acquisition subsystem;

monitoring events related to the acquisition trigger condition;

in response to detecting that the acquisition trigger condition is satisfied, initiating an interaction with a user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic;

converting a user response to the interaction into user feedback; and

and sending the user feedback to the server-side user feedback acquisition subsystem.

10. The system of claim 9, wherein the server-side user feedback collection subsystem further comprises:

a communication server configured to communicate with the in-vehicle user feedback acquisition subsystem and a mobile terminal of a user;

an entry module configured to receive a topic of investigation of user feedback to be collected and an associated collection trigger condition; and

a data analysis module configured to analyze user feedback received via the communication server from the in-vehicle user feedback acquisition subsystem.

11. The system of claim 10, wherein the data analysis module is further configured to analyze vehicle status information or vehicle usage data of a user received via a communication server to monitor events related to the acquisition trigger condition, and

the communication server is further configured to send a message to the in-vehicle user feedback acquisition subsystem or a mobile terminal of a user to initiate an interaction to the user in response to the data analysis module detecting that the acquisition trigger condition is satisfied.

12. The system of claim 10, wherein the server-side user feedback collection subsystem is further configured to provide results of analysis of collected user feedback by the data analysis module to a developer.

13. An on-vehicle user feedback collection device, the device comprising:

the trigger condition acquisition module is used for acquiring preset acquisition trigger conditions for the research subjects fed back by the user to be acquired;

a monitoring module for monitoring events related to the acquisition trigger conditions;

an interaction module for, in response to detecting that the acquisition trigger condition is met, initiating an interaction with a user to provide a suggestion to the user related to the research topic or to query the user for an experience related to the research topic;

a conversion module for converting a response of a user to the interaction into user feedback; and

and the feedback module is used for sending the user feedback to a server communicated with the vehicle-mounted system.

14. An automobile, comprising:

a communication module configured to communicate with a server;

one or more sensors for providing vehicle status information and vehicle usage data of a user;

the in-vehicle user feedback acquisition device of claim 13; and

and the vehicle-mounted user feedback acquisition device initiates interaction to a user through the human-computer interaction interface.

15. The automobile of claim 14, wherein the human-machine-interaction interface comprises:

a display screen;

an instrument panel; and

a loudspeaker.

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