JP2583100B2 - Car dispatch equipment - Google Patents

Description

Description: TECHNICAL FIELD The present invention relates to a taxi dispatch system.

(Prior Art) Conventionally, in this type of vehicle dispatching system, a dispatcher asks the name of the client and the location of the dispatcher, writes down a memo on a reception slip, sorts this for each district, and hands it to the dispatcher. Was to call an empty car in the dispatch area wirelessly and instruct the dispatch destination.

(Problems to be Solved by the Invention) However, the above-mentioned vehicle dispatching system is not suitable for writing a reception slip, sorting a district, calling a dispatcher for an empty car, etc.
The time required to complete one dispatch to give an instruction to an empty car is quite long, and in order to satisfy the request of the client at the time of the most busy dispatch, it is necessary to increase the number of dispatch receptionists, which is an economic problem. there were.

The present invention has been made to solve such a conventional problem, and has as its object to provide an extremely efficient and economically excellent vehicle dispatch system.

(Means for Solving the Problems) In order to achieve the above object, the present invention provides a means for inputting a customer code by an automatic response device in response to a dispatch request, and a vehicle monitoring system (Automatic Vehicle Monito).
r System) (hereinafter, referred to as AVM) so that an empty vehicle can be known for each location point, means for storing a customer name and a dispatch point as a keyword with a customer code as a keyword, and reading the customer code using the customer code. It is equipped with a CRT for displaying the data of the vehicle allocation memory and the empty vehicle memory for each point of the AVM, and a means for allowing the attendant to directly cope with a case where there is no keyword or an erroneous operation of the user.

(Operation) Therefore, according to the present invention, it is possible to shorten the time for receiving dispatches, and to smoothly accept dispatches at the busiest time. Therefore, it is unnecessary to increase the number of dispatchers and the like, which is economical. is there. In addition, data is allocated from the vehicle allocation memory and the empty memory memory for each AVM point on the CRT, and the vehicle is allocated. If there is no keyword or if there is an erroneous operation, the user is directly dealt with. The vehicle allocation can be reduced, and the vehicle can be dispatched without error.

(Embodiment) FIG. 1 is a functional block diagram showing a configuration of an embodiment of the present invention. In FIG. 1, reference numeral 1 denotes a telephone reception device,
Automatic voice response device 11, telephone 12, and telephone reception terminal 13
And a central reception unit 14. Reference numeral 2 denotes a wireless dispatching device, which is composed of a central dispatching device 21, a dispatching terminal 22, a printer 23 for recording dispatching processes, a communication control device 24 for accessing a base station, and a remote control device (slave unit) 25, and a telephone line. 51 connects to the base station 3. Reference numeral 3 denotes a base wireless device, which is a remote control device (base unit) 31
And a wireless transmission device 32. AV separately from this
The M device has a sign post (not shown) installed throughout the service area. When the car receives the sign post signal, the vehicle number, location (sign post code), The data of the actual vehicle / vacant vehicle is notified. These data are stored in a temporary memory (not shown) of the central dispatching device 21, and the data is held until the next sign post registration. Reference numeral 4 denotes a telephone system of NTT, 41 denotes a telephone exchange, and 42 denotes a telephone. FIG. 2 shows a flow of the operation of the above embodiment.

Next, the operation of the above embodiment will be described. In the above embodiments, a person who wishes to dispatch is dialed taxi company using the telephone 42 (Fig. 2 S ₁₎ Then, the telephone exchange
At 41, the call is received on the line of (a) of the telephone reception apparatus 1. The automatic voice response device 11 is, for example, S2 in FIG. ₂ (Yes, this is a taxi XX. Excuse me, please let us know your customer code by dial. Please dial.) Here, if the customer has been registered customer code, if no code to dial a "0" (FIG. 2 S _3). These dial signals are sent to the interactive voice response device.
11 or a dial receiver (not shown) of the central reception unit 14 to identify whether it is a customer code or not (second
Figure S _4). In the case of a customer code, the customer name (name or company name) and the dispatch location are read from a customer code memory (not shown), and this data is provided to the automatic voice response device 11. The automatic voice response device 11 uses a voice generator (not shown) to check the name. When the answer please turn your dial "0" (FIG. 2 S _5, S _6). Here, the customer dials "2" if correct and "0" if incorrect (see FIG. 2).
S _7). Telephone reception device 1 ascertains whether the dial is "2" (FIG. 2 S _8). If the dial is "2", Figure 2 S ₉
(Please wait for a while), transfer the above-mentioned dispatch location data to the central dispatcher 21 of the wireless dispatcher 2, store this data, and store the dispatch location, car type, customer name, etc. in the dispatch terminal 22. Is displayed. The dispatcher at the dispatching terminal 22 inputs the sign / post number near the dispatching point using a key switch. Central dispatching device
21 reads out at least three vehicle numbers of empty vehicles registered in the sign post of the AVM and displays them on the CRT of the dispatching terminal 22. The dispatcher calls the vehicle number and issues a dispatch command. The result is that the vehicle number is transmitted in a state where the dispatcher is waiting when the vehicle is off, and the vehicle number and the approximate arrival time are transmitted by recalling when there are many applications (Fig. 2 S
₁₀ ). Applicant to hook the telephone 42 to acknowledge this (FIG. 2 S _11).

Of course, when there is no empty vehicle during the busiest time, the call is returned when the empty vehicle is captured.

In S ₄ and S ₈ of the second view, is connected to the manual table is when the dialing number is not "2" ( "0"), a special attendant and answering by telephone 12, customers of the name, dispatch location, writing the document asks the car type and telephone number, and transfers it to the dispatcher (FIG. 2 S _12). At the telephone reception terminal 13, the dispatcher reads the empty vehicle at the dispatch point from the AVM data, instructs the dispatch destination and name, etc., notifies the requester of the vehicle number, and approves the requester and turns the telephone 42 on hook. (FIG. 2 S _13, S _14).

However, in general, there are many cases where the vehicle number of the dispatch is not notified simply by accepting the application.

(Effects of the Invention) As is clear from the above embodiment, the present invention stores names such as names and company names, dispatch locations, telephone numbers, and the like according to customer codes. Since the automatic response device performs confirmation with the requester, it is possible to easily process a large amount of reception, and the optimal empty vehicle is displayed by simultaneously displaying the information of the vehicle allocation destination memory and the automatic position storage device on the CRT display device Makes it possible to make dispatches easily and reliably, reduce operator fatigue, and, if there is no keyword or an erroneous operation, another clerk can respond directly to the user. This is effective for practical use, for example, it is possible to handle users who have keywords and users who do not.

[Brief description of the drawings]

FIG. 1 is a functional block diagram of an embodiment of the present invention, and FIG. 2 is a flow chart of a vehicle allocation procedure of the embodiment. DESCRIPTION OF SYMBOLS 1 ... Telephone reception apparatus, 2 ... Radio dispatch apparatus, 3 ... Base radio apparatus, 4 ... Telephone system, 11 ... Automatic voice response apparatus, 12
…… Telephone, 13 …… Telephone reception terminal, 14 …… Central reception device, 21 …… Central dispatching device, 22 …… Deployment terminal,
23 printer, 24 communication control device, 25 remote control device (child device), 31 remote control device (parent device), 32 wireless transmission device, 41 telephone exchange device, 42 … Phone, 51…
…telephone line.

Claims (1)

(57) [Claims] An automatic position storage device that collects information on actual and empty vehicles of an automobile, registers and rewrites the situation at each information collection time for each service area, and stores a name of a main user and a destination code as a user code. A dispatch destination memory stored as a keyword, an automatic response device for requesting a keyword of the user in response to an incoming call from the user, a user keyword is received and read from the dispatch destination memory, and the vacant information of the dispatch area is described above. A CRT display device that reads out from the automatic location storage device and displays them simultaneously, and a device for connecting to the telephone so that it can respond directly to the user in the case of an incoming call without the above-mentioned user keyword or when the user makes an erroneous operation A vehicle dispatching device comprising: