JP2669725B2 - Transaction processing control device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transaction control device for switching and controlling operation guidance guidance of an automatic machine, and in particular, it is possible to deal with customers of all hierarchies from beginners to experts, The present invention relates to a transaction processing control device suitable for achieving shortening and improving the operation rate of an automatic machine.

[0002]

2. Description of the Related Art Conventionally, for example, as in the technique described in Japanese Patent Laid-Open No. 32-32464, operation guidance guidance for a customer in an automatic machine such as a depositing / dispensing machine or a transfer machine is set in a plurality of ranks, and the customer's automatic guidance is set. An automatic transaction device has been developed in which guidance guidance is switched to a rank according to the proficiency of handling the machine. In this type of automated teller machine, when the customer's proficiency level with the automated machine improves, the operation guidance guidance can be simplified by simplifying the operation guidance guidance, for example, omitting voice guidance and providing guidance only on the screen. The operation time of the automatic machine is shortened, and the operation rate of the automatic machine is increased.

[0003]

However, the above-mentioned prior art has the following problems. That is,
The transaction device has a hierarchical operation guidance function that switches the rank of guidance according to the customer's proficiency level.However, transaction data is input by operating the touch panel. Since there is a limit to the number of items that can be input, there is a problem in terms of reducing operation time. By the way, as a means that can promptly input multiple data in which characters and numbers are mixed,
At the present time, the input method using a keyboard in the flat operation guidance is considered to be the best. Therefore, it is conceivable to reduce the operation time of customers by switching the touch panel for transaction data input to a keyboard and making the operation guidance guidance flat. Since a customer (beginner) who is unfamiliar with the operation may be confused, a problem that the operation time is required may occur.

[0004] The present invention solves the above-mentioned problems. An input method for beginners employing a hierarchical operation guidance and a touch panel, and an input method for a skilled person employing a flat operation guidance and a keyboard. In addition to providing both types, the customer can select either of the two types, so that it can respond to customers of all levels from beginners to skilled workers, while reducing the operation time of automatic machines and It is an object of the present invention to provide a transaction processing control device that achieves an improvement in the operating rate of an automatic machine.

[0005]

SUMMARY OF THE INVENTION The present invention comprises a display unit for displaying operation guidance data, a touch panel for inputting transaction data, and a keyboard for inputting transaction data. A transaction device configured to perform cash transaction processing corresponding to transaction data input from the keyboard or the touch panel based on the operation guidance guidance, wherein the items required for cash transaction processing are sequentially displayed one by one. Or a hierarchical operation guidance method of inputting transaction data from the touch panel, or collectively displaying all items necessary for cash transaction processing on the display unit and inputting transaction data from the keyboard. any method of flat-type operation guidance message method that, to external operation
Selection means for selecting Ri, if the hierarchical operating induction guidance method is selected by the selection means,
Items necessary for the cash transaction processing are sequentially displayed on the display unit one by one on the display unit, and the cash transaction processing is controlled based on the transaction data input by the touch panel. Is selected, all items necessary for the cash transaction processing are collectively displayed on the display unit, and control means for controlling the cash transaction processing based on the transaction data input by the keyboard is provided. It is characterized by

[0006]

According to the present invention, a customer unfamiliar with the operation can control the external operation.
When the hierarchical operation guidance guidance method is selected by the selection means depending on the work, the items required for cash transaction processing are sequentially displayed and displayed on the display section one by one, so that the customer can use the touch panel to display transaction data based on the guidance on the display section. If you enter, cash transaction processing is performed. On the other hand, when the customer accustomed to the operation selects the planar operation guidance method by the selection means by the external operation , the display unit guides all the items necessary for the cash transaction processing collectively, so that the customer If transaction data is input from the keyboard based on the guidance on the display unit, cash transaction processing is performed. As a result, it is possible to accommodate customers of all levels from beginners to experts, and it is possible to shorten the operating time of the transaction device and improve the operating rate of the transaction device. Moreover, selection
Since the method selects the guidance method by external operation,
When the guidance method other than the desired
There is no time loss such as waiting.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a control block diagram of an automatic machine such as a depositing / dispensing machine or a transfer machine of the present embodiment. The automatic machine includes a main control unit 1, a cash processing mechanism 2, a communication control unit 3, and a keyboard 4 , CRT 5, touch panel 6, input / output control unit 7, input data storage unit 8, display pattern control unit 9
And a screen data storage unit 10. The automatic machine according to the present embodiment has a hierarchy for a novice customer of a method of inputting transaction data from the touch panel 6 based on a hierarchical operation guidance on the CRT 5 (guidance in which items necessary for the transfer process are sequentially displayed one by one). A guidance input function and a plane guidance input function for a skilled customer who inputs transaction data from the keyboard 4 based on a flat-type operation guidance guidance (guidance in which all items required for transfer processing are collectively displayed) on the CRT 5 In addition to the above, the customer can select any one of the two functions. In this embodiment, an example in which the present invention is applied to a transfer machine will be described below.

The main control unit 1 controls each unit of the automatic machine of the cash processing mechanism 2 to the screen data storage unit 10. The cash processing mechanism 2 is configured to perform a deposit process of cash (coins, bills) from a customer and a dispensing process of cash (coins, bills) to a customer based on a command from the main control unit 1. The communication control unit 3 controls data communication between the main control unit 1 of the automatic machine and the center when the automatic machine of the present embodiment is connected online to a computer or the like of a center of a financial institution. It is like this. The keyboard 4 is, for example, a keyboard (generally JI) connected to a personal computer, a word processor, or the like.
It has a key arrangement similar to that of the S arrangement) and is equipped with a beginner key, an expert key, a numeric keypad, a katakana key for operating the customer, and transaction data keyed by the customer is input to the input / output control unit 7. It is designed to output. still,
In the present embodiment, the keyboard 4 is provided as a single unit in an automatic machine. However, a pattern having the same key arrangement as that of the keyboard 4 is displayed on the screen of the CRT 5, and the touch panel 6 corresponding to the pattern of the CRT 5 is displayed. You may make it input transaction data by pressing a part.

The CRT 5 is the same as that attached to, for example, an ATM (auto tellers machine) or the like, and receives a command from the input / output control unit 7 when the customer operates the keyboard 4 or the touch panel 6. Based on each item, "financial institution", "branch name", "payee account", "payee name", "client name", "client telephone number", "transfer amount" are displayed sequentially, or all the above items are displayed collectively (Confirmation screen is displayed). The touch panel 6 is, for example, the same as that attached to an ATM or the like, and is disposed on the front of the CRT 5. When the customer presses a corresponding portion of the touch panel 6 corresponding to the display on the CRT 5 with a finger, the touch panel 6 is built in. This touch sensor detects this, and outputs the transaction data input by the customer to the input / output control unit 7. The input / output control unit 7 controls the operation input of the keyboard 4 or the touch panel 6 by the customer, and controls the display on the CRT 5. The input data storage section 8 stores transaction data input from the keyboard 4 or the touch panel. The display pattern control unit 9 controls the CR
A screen display pattern to be displayed at T5 is controlled. The screen data storage section 10 stores a screen display pattern to be displayed on the CRT 5.

Next, a description will be given of a transaction operation in a case where cash is transferred to the other party using the automatic machine of the present embodiment having the above configuration. First, in the entire flow of the transfer process of FIG. 2, the input / output control unit 7 determines whether the expert key is pressed (step S
A1) Whether the beginner key is pressed (step SA2)
Is determined. When the customer presses the expert key, FIG.
On the other hand (step SA
3) If the customer presses the beginner key, the process proceeds to the hierarchical guidance input process of FIG. 4 (step SA4).

When the customer who is used to operating the automatic machine presses the expert key, the process shifts to the plane guidance input processing shown in FIG. 3, and the input / output control unit 7 performs the "financial institution" necessary for the transfer processing.
All items of "branch name", "recipient account", "recipient name", "client name", "client phone number", and "transfer amount" (currently the general input items for transfer processing) CR
It is displayed at T5 (step SB1). Thereby, when the customer sequentially inputs each item data displayed on the CRT 5 from the keyboard 4 in the above order (step SB)
2), the input / output control unit 7 displays the transaction data input by the customer from the keyboard 4 next to the corresponding items on the CRT 5 in real time (step SB3). in this case,
The main control unit 1 stores the transaction data input by the customer in the input data storage unit 8. When the customer completes the input of all the item data and presses the completion key (step SB4), the plane guidance input processing ends. After this, the process proceeds to step SA5 and subsequent steps of the entire transfer process flow of FIG.

On the other hand, when the customer who is unfamiliar with the operation of the automatic machine presses the beginner's key, the process moves to the hierarchy guidance input process of FIG. 4, and the input / output control unit 7 switches the display of the CRT 5 to the financial institution selection screen ( Step SC1). As a result, the customer presses the corresponding portion of the touch panel 6 and selects a transfer destination financial institution (step SC2). Next, the input / output control unit 7 switches the display on the CRT 5 to a branch name selection screen (step SC3). As a result, the customer presses the corresponding portion of the touch panel 6 and selects the branch name of the transfer destination financial institution (step SC4). Next, the input / output control unit 7 uses the CRT 5
Is switched to the payee account input screen (step SC
5). As a result, the customer presses the corresponding portion of the touch panel 6 and inputs the account number or the like of the recipient of the transfer amount (step SC6). Next, the input / output control unit 7 switches the display of the CRT 5 to a recipient name input screen (step SC).
7). As a result, the customer presses the corresponding portion of the touch panel 6 and inputs the name of the recipient (step SC8).
Next, the input / output control unit 7 switches the display on the CRT 5 to a client name input screen (step SC9). As a result, the customer presses the corresponding part of the touch panel 6 and inputs the name of the client (transfer person) (step SC10). Next, the input / output control unit 7 switches the display of the CRT 5 to the client telephone number input screen (step SC11). As a result, the customer presses the corresponding location on the touch panel 6 and inputs the telephone number of the client (step SC12). Next, the input / output control unit 7 switches the display on the CRT 5 to a transfer amount input screen (step SC13). As a result, the customer presses the corresponding portion of the touch panel 6 and inputs the transfer amount (step SC14). In this case, the main control unit 1 stores the transaction data input by the customer in the input data storage unit 8. In the hierarchical operation guidance guidance, display and input are repeated one item at a time, which is a method widely used today. After the hierarchical guidance input process is completed,
The process proceeds to the process after step SA5 of the entire flow of the transfer process in FIG.

When the floor guidance input processing of FIG. 3 or the hierarchy guidance input processing of FIG. 4 is completed, the procedure returns to the entire transfer processing flow of FIG. It is determined whether or not there is an input error such as an excess of the number of digits in the data input in step (step SA5). If there is no input error, the input / output control unit 7 causes the display on the CRT 5 to be a confirmation screen display for final confirmation to the customer, and displays all items entered by the customer (step SA6). If there is a mistake, the process proceeds to the correction guidance input process of FIG. 5 (step SA7).

If there is an input error in the customer's input data, the processing shifts to the correction guide input processing of FIG.
Indicates only input error items that have exceeded the number of digits in CRT5
Is displayed (step SD1). Thereby, the customer corrects an input error item using the keyboard 4 or the touch panel 6 (step SD2). In this case, the main control unit 1 stores the item data corrected by the customer in the input data storage unit 8. Then, if there is no other input error item (step SD3), the correction guide input process is ended, and the process proceeds to step SA6 and subsequent steps of the entire transfer process flow of FIG.

Returning to the entire transfer process flow of FIG. 2, the input / output control unit 7 determines whether or not the customer who has viewed the confirmation screen of the CRT 5 has pressed the correction key (step SA8).
When the customer recognizes that there is an error in the input data on the confirmation screen of the CRT 5 and presses the correction key, the process proceeds to the input data correction processing of FIG. 6 (step SA9).

If there is an error in the input item of the customer,
When the input data correction processing is performed and the input / output control unit 7 displays the item on the CRT 5 when the correction key is pressed, the customer selects the correction item from the display on the CRT 5 (step S
E1) The data of the selected correction item is corrected using the keyboard 4 or the touch panel 6 (Step S).
E2). In this case, the main control unit 1 stores the data corrected by the customer in the input data storage unit 8. When the customer has completed the data correction of the correction item and pressed the completion key (step SE3), the input data correction processing ends.
The process proceeds to step SA10 and subsequent steps in the entire transfer process flow of FIG.

Returning to the flow of the entire transfer process in FIG. 2, the input / output control unit 7 determines whether the confirmation key has been pressed (step SA10). When the customer confirms that all the items displayed on the confirmation screen of the CRT 5 are correct and finally presses the confirmation key, the main control unit 1 drives the cash processing mechanism 2. Accordingly, when the customer puts cash into the cash slot with the shutter opened, the cash processing mechanism 2 performs cash processing such as storing the cash inserted into the cash slot into the storage unit (step SA11). The communication control unit 3 performs online communication with the financial institution center with the insertion of cash (step SA12). Thereafter, the main control unit 1 compares the cash input by the customer with the amount of the transfer and determines whether or not the change needs to be paid out (step SA13). If the change needs to be paid out, the change is paid and received. Release to mouth (step SA1)
4). This completes the transfer process.

[0018]

As described above, according to the present invention, the display unit includes a display unit for displaying operation guidance data and the like, a touch panel for inputting transaction data, and a keyboard for inputting transaction data. A transaction device configured to perform a cash transaction process corresponding to the transaction data input from the keyboard or the touch panel based on the operation guidance displayed in the transaction device, and sequentially perform items necessary for the cash transaction process one by one. A hierarchical operation guidance method of guiding display to the display unit and inputting transaction data from the touch panel, or collectively displaying and guiding all items necessary for cash transaction processing to the display unit, and performing transaction from the keyboard. any method of flat-type operation guidance message method for inputting data, outer
Selecting means for selecting by the unit operation, and when the hierarchical operation guidance method is selected by the selecting means, the items necessary for cash transaction processing are sequentially displayed on the display unit one by one, and While controlling the cash transaction processing based on the transaction data input by the touch panel, when the planar operation guidance guidance method is selected by the selecting means, all items necessary for the cash transaction processing are collectively displayed. Since the control unit controls the cash transaction processing based on the transaction data input by the keyboard and displayed on the display unit, the following effects can be obtained. Hierarchical guidance input function for beginners of the method of inputting transaction data from a touch panel based on hierarchical guidance guidance (guidance that items required for cash transaction processing are sequentially displayed one by one), and planar operation guidance Equipped with a flat guidance input function for experienced customers who inputs transaction data from the keyboard based on guidance (guidance in which all items required for cash transaction processing are displayed collectively), and one of both functions Since the customer can select, the operation can be performed according to the customer's skill level of machine operation.
Selectable guidance guidance, hierarchical as in the past
The operation guidance guidance rank is switched according to the customer's proficiency level.
Adopted a method of inputting data by operating a touch panel
The number of items that can be entered at one time is
There is a problem that it takes a long time to operate due to the degree
Data input by keyboard operation with operation guidance
Machine operation, which is a defect of automatic machines that adopt only the method
It takes time to operate because it may confuse customers who are unfamiliar with
It is possible to solve the problem that Therefore,
Serving customers of all levels, from beginner to expert
Can reduce the operating time of the transaction equipment and
An improvement in operating rate can be achieved. For advanced customers, use flat operation guidance.
Operation time is extremely short.
be able to. Selection of operation guidance guidance method by external selection operation
Operation guidance guidance method other than desired is selected to perform
There is no time loss such as stagnation in
You can make that choice in Zodiac.

[Brief description of the drawings]

FIG. 1 is a control block diagram of an automatic machine according to an embodiment of the present invention.

FIG. 2 is an overall flowchart of a transfer process according to the embodiment.

FIG. 3 is a flowchart of a plane guide input process at the time of a transfer process of the present embodiment.

FIG. 4 is a flowchart of a hierarchy guidance input process at the time of the transfer process of the present embodiment.

FIG. 5 is a flowchart of a correction guidance input process at the time of the transfer process of the present embodiment.

FIG. 6 is a flowchart of input data correction processing at the time of transfer processing according to the present embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Main control part (control means) 2 Cash processing mechanism 3 Communication control part 4 Keyboard (selection means) 5 CRT (display part) 6 Touch panel 7 Input / output control part (control means) 8 Input data storage part 9 Display pattern control part 10 Screen data storage

Claims (1)

(57) [Claims] 1. A keyboard including a display unit for displaying operation guidance guidance data, a touch panel for transaction data input, and a keyboard for transaction data input, wherein the keyboard is based on the operation guidance guidance displayed on the display unit. Alternatively, the transaction device is configured to perform cash transaction processing corresponding to transaction data input from the touch panel, and sequentially displays and guides the items required for the cash transaction processing one by one to the display unit and from the touch panel. A hierarchical operation guidance system for inputting transaction data, or a planar operation guidance system for collectively displaying and guiding all items necessary for cash transaction processing to the display unit and inputting transaction data from the keyboard. any method of, and selection means for selecting by an external operation, said selecting means When the hierarchical operation guidance guidance method is selected, the items necessary for cash transaction processing are sequentially displayed and displayed on the display unit one by one, and the cash transaction processing is performed based on the transaction data input on the touch panel. On the other hand, when the plane type operation guidance guidance method is selected by the selection means while controlling, all the items necessary for cash transaction processing are collectively displayed and guided to the display unit,
Control means for controlling cash transaction processing based on the transaction data input by the keyboard.