JP2800810B2 - Transfer history display method - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transfer system for transferring a called terminal from a calling terminal to another terminal. More specifically, the present invention provides, for example, a non-answering transfer function that is automatically transferred to another telephone when the ringing of the called telephone rings and the telephone does not answer even after a certain period of time has elapsed, and the called telephone cannot be called while busy. A busy transfer function that is automatically transferred to another phone when a call is forwarded, a call forwarding function that is automatically transferred to another phone when the called phone has registered for transfer by performing a specific operation, and a called phone The present invention relates to a transfer history display method suitable for being applied to various transfer functions such as a manual transfer function of performing a transfer operation after a response and designating another telephone for transfer.

[0002]

2. Description of the Related Art Conventionally, in an automatic call transfer service in which an incoming call to a telephone is automatically transferred to another telephone designated in advance by the telephone, a transferee of a transfer destination informs a caller when the call is started. If the caller's name or the like is unexpected at all, the caller may misunderstand that the caller has made a wrong call and terminate the call.

As a method of preventing such a situation, for example, Japanese Patent Application Laid-Open No. 62-225058 discloses that a call is transferred to a calling telephone by a talk key before starting a call for automatic call transfer. There has been proposed an automatic transfer system in which a caller is informed in advance that a responder may be an unexpected person by notifying.

[0004]

However, Japanese Patent Application Laid-Open No.
In the method disclosed in Japanese Patent Application Laid-Open No. 2-225058, only the caller who is to be transferred knows when the transfer is automatically determined and transferred.

[0005] In this case, the origin of the transfer cannot be known by the caller, and in any transfer including the case where the caller manually answers another telephone at the discretion of the callee after the callee answers. It is impossible for the called party to know whether the caller has been transferred in such a way.

[0006] For this reason, when the transfer is repeated a number of times and the caller responds to the caller who has been turned around, the callee may be angry at the caller who attempts to manually transfer the caller to another. At this time, if you can say "I'm sorry to have transferred many times", you will not have to give the other party any discomfort, but if you do not know the circumstances of the transfer, you will not be able to say appropriate words.

[0007] Also, without knowing that the telephone was involved in the transfer during the transfer, the called party said, "In that case, the charge is different,
Will be transferred to the same phone again.

[0008] On the other hand, when the caller points out that "the person who spoke on the way was saying ~, but it is not the same as what you say," In some cases, you may want to call the telephone involved in the transfer to check the circumstances, but you cannot know where the telephone is.

[0009] Further, from the point of view of the caller, if a plurality of transfers are overlapped, it is not clear what the process is and where they are going to be transferred. Sometimes.

Accordingly, the present invention has been made in view of the above circumstances, and has as its object to visually display terminal information of all terminals related to transfer on a calling terminal and a transfer destination terminal, and to transfer the terminal information. An object of the present invention is to provide a transfer history display method that facilitates communication at the time.

[0011]

In order to achieve the above object, a transfer history display method according to the present invention is provided in which a call originating terminal as a first terminal calls a called terminal as a second terminal, or a called terminal is called. A terminal which has a transfer function for calling a third terminal after making a call and communicating between the originating terminal and the third terminal, and having at least a display means capable of displaying characters, is used. Exchange having storage means for storing the name information of the user as a database,
A transfer history storage means is provided in association with the terminal, and every time the calling terminal is transferred to another terminal, information on all terminals related to transfer is stored in the transfer history storage provided in correspondence with the calling terminal. Means for storing in the means, terminal information stored in the transfer history storage means, means for displaying on the display means of the originating terminal and the display means of the terminal related to the transfer,
It is characterized by having.

[0012]

Embodiments of the present invention will be described below. The present invention, in a preferred embodiment thereof, calls a third terminal at the time of calling a second terminal, a called terminal, from a calling terminal, which is a first terminal, or after the called terminal answers the call, It has a transfer function for communicating between the calling terminal and the third terminal, accommodates a telephone terminal such as a personal computer telephone or a video telephone capable of displaying characters, and further stores name information of the terminal user as a database. It has a memory (8 in FIG. 1) and is provided with a transfer history memory (7 in FIG. 1) corresponding to the terminal, and every time the originating terminal is transferred to another terminal, information on all terminals related to the transfer is provided. Is stored in the transfer history memory of the calling terminal, and the terminal information stored in the transfer history memory (7 in FIG. 1) is further displayed on the display screen of the calling terminal and the display screen of the terminal related to the transfer. To display To.

Also, in the embodiment of the present invention, the terminal information stored in the transfer history memory is searched for the name information of the terminal user and displayed on the display screen.

Further, in the embodiment of the present invention,
Preferably, call forwarding is performed while a terminal is calling a terminal that has a non-response transfer function that is a function of automatically transferring a call to another terminal when the terminal does not answer the call after a predetermined time elapses. The remaining time (renewal status of the non-response transfer timer) and terminal information of the missed transfer destination terminal are displayed on the display screen.

As described above, when the originating terminal is forwarded to a plurality of destination terminals, the originating terminal and the destination terminal know the details of the transfer, thereby facilitating communication.

[0016]

To achieve the above object, according to an aspect of the transfer history display method of the present invention, the originating terminal is a first terminal third of the called terminal is a second terminal during call
A call forwarding function for forwarding to a terminal;
A third terminal when calling the second terminal which is in a busy state
A busy transfer function for transferring to the first terminal;
Even if a certain period of time elapses after calling the second terminal, the second
Unacknowledged transfer forwarding to a third terminal when the terminal does not respond
Function and the second terminal responds to the call by the first terminal.
During a call with the caller, after the third terminal is called by operating the second terminal and the third terminal answers , the second terminal
Terminal comprises a manual transfer function of communicating the third terminal and the first terminal to recover, the at least one function, before
The character information transmitted from the exchange as the first to third terminals
Accommodates terminals with display means that can receive information and display characters
In exchange for one of the receiving terminal and at least two
Comprising a transfer history storage means for storing in association with the calling <br/> terminal the telephone number of the above transfer destination terminal as the transfer history information, the exchange that the calling terminal has come to call the called terminal
When the exchange recognizes, the telephone number of the called terminal is further added.
Call forwarding, busy forwarding, unanswered forwarding,
Or the switch recognizes the transfer destination terminal every time it is transferred manually.
Means for sequentially storing the telephone number of the transfer destination terminal in the transfer history storage means provided corresponding to the calling terminal and holding the storage until the calling terminal becomes empty; Read the phone number stored in the storage means
And a display means of the transmitting terminal and a table of the receiving terminal.
Indicating means and call forwarding, busy forwarding, unanswered forwarding or hand
And a display unit of the transfer destination terminal called by the dynamic transfer , and a unit for displaying the transfer destination terminal.

FIG. 1 is a block diagram showing the configuration of an embodiment of a transfer history display system according to the present invention. Referring to FIG. 1, telephone numbers 2001 to 2001 having display devices capable of displaying characters are provided.
2004 telephones 1, 2, 3, 4 are housed and connected to a main switch 5 of the exchange.

The main switch 5, under the control of the connection control device 6, causes interconnection between telephones and displays characters on a display of the telephone. Further, a connection history memory 7 and a name information memory 8 are connected to the connection control device 6.

The connection control device 6 uses the programs and data stored in the device to control the main switch 5 and execute exchange processing such as connection / disconnection based on dial information received from the telephone. I do.

The transfer history memory 7 and the name information memory 8 are memories for storing information which is the basis of the transfer history information displayed on the display of the telephone.

FIG. 2 shows an example of the configuration of the transfer history memory 7 shown in FIG. Referring to FIG. 2, transfer history memory 7
Is an area 1 to area n consisting of a transfer source (telephone number), call duration, transfer type (busy transfer, call forwarding, manual transfer, calling, unanswered transfer, etc.), and transfer time. n
Is provided in correspondence with. In the contents of the transfer history memory 7, necessary data is registered corresponding to each area each time transfer is performed.

FIG. 3 shows an example of the configuration of the name information memory 8 shown in FIG. Referring to FIG. 3, name information memory 8
Stores the affiliation, post, and name of the person using the telephone (telephone number) in association with the telephone number. The contents of the name information memory 8 are registered in advance by an operation of a maintenance person of the exchange.

FIG. 4A shows an example of a screen display on a display provided in the telephone 1, and FIG. 4B shows an example of a screen display on a display provided in the telephone 4 (meeting room). Things.

Next, the operation of the embodiment of the present invention will be described.

FIGS. 5 and 6 are flowcharts for explaining the processing flow of the connection control device 6. The connection control device 6 executes these processes under program control. FIG. 5 is a flowchart showing the processing flow after the transfer destinations of the call forwarding, busy transfer, unanswered transfer, and manual transfer are determined in various operations of the telephone.
9 is a flowchart for monitoring a non-response timer for executing a non-response transfer.

First, the telephone 1 in FIG. 1 (President)
Goes off-hook from the idle state, and then
When a dial operation for calling (the manager of the Labor Department) is performed, the telephone 2 (the manager of the Labor Department) is busy and the telephone 2 (the manager of the Labor Department) changes to the telephone 3 (the manager of the Labor Department). When the call is transferred during the call, the call is further transferred from the telephone 3 (the manager of the labor department) to the telephone 4 (the conference room), and the telephone 4 (the conference room) is manually transferred to the telephone 2 (the director of the labor department) after answering. Will be described with reference to the flowchart of FIG.

First, in the transfer history memory 7 shown in FIG. 2, the connection control device 6 stores the telephone of the telephone 2 which is the transfer source telephone of the busy transfer in the memory area 1 provided for the telephone 1 which is the calling telephone. The number 2002 is stored (step 101).

Next, the 0 minute data, which is the time during which the telephone 1 as the originating telephone and the telephone 2 as the telephone from which the call was transferred, is stored in the same memory area 1 (step 102).

Further, as the transfer type, "busy transfer"
As the transfer time, the data at 10:00, which is the current time, is stored in the transfer type column and the transfer time column of the same memory area 1 (step 103).

Next, the connection control device 6 determines whether or not the telephone 3 to which the call is transferred can be called (step 10).
4).

If the telephone 3 has set call forwarding to the telephone 4, the telephone 3 cannot be called. Therefore, in order to proceed to a processing step for performing call forwarding (step 105), the call forwarding is performed. I do. A known method is used for the call forwarding processing, and a description thereof will be omitted.

After the transfer destination of the absence transfer is determined, the process returns to step 101.

In this case, in the transfer history memory 7 shown in FIG. 2, the telephone number 2003 of the telephone 3 which is the transfer source telephone of the absence transfer is stored in the memory area 2 provided for the telephone 1 which is the originating telephone. (Step 101).

Next, 0 minute data, which is the time during which the telephone 1 as the originating telephone and the telephone 3 as the transfer source telephone of the call-forwarding, make a call, are stored in the same memory area 2 (step 102).

Further, "call forwarding" is set as the forwarding type.
The data at 10:00 which is the current time as the transfer time is stored in the transfer type column and the transfer time column of the same memory area 2 (step 103).

Next, the connection control device 6 determines whether or not the call forwarding destination telephone 4 can be called (step 10).
4).

If the telephone 4 can be called in a vacant state and can be called, in the transfer history memory 7 shown in FIG. The telephone number 2004 of the telephone 4
And "calling" as the transfer type (step 1).
06).

Then, steps 107, 109, 110,
At 112, screen display on the display of telephones 1 and 4 and calling of telephone 4 are performed. For its behavior,
Since it is the same as the case of the manual transfer from the telephone 4 described below, it will be described later. The memory area 3 provided for the telephone 1 in FIG. 2 also shows the contents stored when the telephone 4 performs the manual transfer.

Next, in response to the call to the telephone 4, after talking with the telephone 1 for 30 minutes, the telephone 4 performs an operation for manually transferring the telephone 1 to the telephone 2. When the transfer destination of the manual transfer is determined, the process returns to step 101.

Then, in the transfer history memory 7 shown in FIG.
Then, the telephone number 2004 of the telephone 4 which is the transfer source telephone of the manual transfer is stored, and this stores the same data twice (step 101).

Next, 30 minutes data, which is the time during which the telephone 1 as the calling telephone and the telephone 4 as the transfer source telephone of the manual transfer, have been stored in the same memory area 3 (step 102). Further, "manual transfer" is stored as the transfer type, and data at 10:30 which is the current time as the transfer time is stored in the same memory area 3 (step 10).
3).

Next, the connection control device 6 determines whether or not the telephone 2 of the manual transfer destination can be called (step 10).
4).

In this determination step 104, if the telephone 2 is available and can be called, the transfer of the manual transfer to the memory area 4 provided for the telephone 1 which is the originating telephone in the transfer history memory 7 shown in FIG. The telephone number 2002 of the telephone 2, which is the destination telephone, and "calling" are stored as the transfer type (step 106).

Then, it is determined whether or not the telephone 2 has set the non-response transfer (step 107). Telephone 2
However, if the telephone 3 is set as the non-response transfer destination, the telephone number 2003 of the telephone 3 is stored in the memory area 5 provided for the telephone 1 which is the calling telephone in the transfer history memory 7 shown in FIG. "Scheduled to transfer unanswered" as the transfer type
Is stored (step 108).

Next, the transfer history information and the name information are displayed on the display of the telephone 1 as the calling telephone and the telephone 2 as the transfer destination telephone for the manual transfer. This display content,
2, a transfer source telephone number, a talk time, a transfer type, and a transfer time stored in memory areas 1 to 5 provided for the telephone 1, which is the calling telephone, in the transfer history memory 7 shown in FIG.
Further, the name information is read from the name information memory shown in FIG. 3 and stored in correspondence with the telephone number (step 109).

The contents of the screen display on the telephone 1 are shown in FIG.
FIG. 4A shows the contents of the screen display on the telephone 2 in FIG.
It is shown in (B).

Next, it is determined whether or not the current transfer is a manual transfer (step 110).

If the call is absent transfer, busy transfer, or non-response transfer, the process goes to step 112 to call the transfer destination telephone and the process ends.

However, in the case of manual transfer as in this case, the transfer history information and the name information are displayed on the display of the telephone 4 as the transfer source telephone. This screen display
This is the same as the screen display on the telephone 1 (step 11).
1). Next, the bell of the telephone 2 which is the transfer destination telephone of the manual transfer is ringed and called (step 112).

Next, step 2 in the flowchart of FIG.
At 01, the non-response timer value set in the calling telephone 2 is updated (subtracted), and the updated timer value (30 seconds) is displayed on the display of the telephones 1 and 4 as 30 seconds before the screen. Is done. This step 201 is executed at regular intervals, and if the telephone 2 does not respond, the updating of the timer value and the screen display are repeated.

Thus, the telephone 1 (president), telephone 4
The (meeting room) can know all the progress of the transfer by looking at the screen display shown in FIG. Phone 2
Before answering the call, the worker
By looking at the screen display shown in (B), it is possible to know that the data has been transferred to the own telephone through various transfers.

[0052]

As described above, according to the present invention,
In the connection between the terminals of the exchange, terminal information of all terminals related to transfer such as call forwarding, busy transfer,
Displaying on the originating terminal and the transfer destination terminal facilitates communication at the time of transfer. For example, if the caller responds to a caller who has been repeatedly turned over, the callee should manually transfer it to another. As a result, there will be no anger to the caller.

Further, according to the present invention, it is possible to prevent unnecessary transfer from the called party to the same telephone again without knowing the telephone involved in the transfer in the middle.

According to the present invention, on the contrary,
If the telephone involved in the transfer in the middle of the transfer is called again to check the transfer situation, the user can know where the telephone is on the screen display, so that the call can be easily made.

Further, according to the present invention, even if the transfer is repeated many times, the caller can immediately see the display screen as to how and where he / she is going to be transferred. The effect of eliminating the irritability at the time of transfer and particularly improving the operability and convenience of the transfer function is achieved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention.

FIG. 2 is a diagram showing a memory configuration according to an embodiment of the present invention.

FIG. 3 is a diagram showing a memory configuration according to an embodiment of the present invention.

FIG. 4 is a diagram showing a screen display according to an embodiment of the present invention.

FIG. 5 is a flowchart showing the operation of one embodiment of the present invention.

FIG. 6 is a flowchart showing the operation of one embodiment of the present invention.

[Explanation of symbols]

 1, 2, 3, 4 Telephone 5 Main switch 6 Connection controller 7 Transfer history memory 8 Name information memory

Continuation of the front page (58) Field surveyed (Int.Cl. ⁶ , DB name) H04M 3/42 H04M 3/54 H04M 3/58

Claims (4)

(57) [Claims] An absentee transfer for transferring a first terminal, a calling terminal, to a second terminal, a receiving terminal, to a third terminal upon calling.
Sending function and the second terminal already in a busy state from the first terminal
A busy transfer function for transferring a call to a third terminal at the time of calling, and a method for calling the second terminal from the first terminal for a fixed time
When the second terminal does not respond even after the time elapses, the third
An unanswered transfer function for transferring to a terminal , wherein the second terminal talks to the first terminal in response to a call
In the meantime, after the third terminal is called by the operation of the second terminal and the third terminal answers , the second terminal returns.
A manual <br/> transfer function to communicate Furushi wherein the first terminal third terminal, comprising at least one functionality of characters sent from the exchange as the first to third terminal
In an exchange accommodating a terminal provided with a display means capable of receiving information and displaying characters, the power of one incoming terminal and at least two or more transfer destination terminals is transmitted.
Stores the telephone number so as to correspond to the originating terminal as the transfer history information
Transfer history storage means to perform , said that the sending terminal has arrived at the receiving terminal
When the exchange recognizes, the telephone number of the called terminal is further added.
Call forwarding, busy forwarding, unanswered forwarding,
Or the switch recognizes the transfer destination terminal every time it is transferred manually.
Means for sequentially storing the telephone number of the transfer destination terminal in the transfer history storage means provided corresponding to the calling terminal, and holding the storage until the calling terminal becomes empty; and Read out the telephone number stored in the storage means
Te, a display unit of the calling terminal, the display hand of the called terminal
Call Forward, Call Forward, Busy, No Answer, or Manual
A transfer history display method , comprising: a display means of a transfer destination terminal called by transmission ; and a means for displaying the transfer destination terminal. 2. A terminal information stored in the transfer history storage means is a called terminal and the phone number of the transfer destination terminal, the telephone
The calling terminal and the receiving terminal communicate as information to be associated with the number
The calling time and the calling terminal
Call time and transfer from the terminal with the phone number to another terminal
Call forwarding, busy forwarding, unanswered forwarding, manual forwarding
The type of transfer that makes it possible to identify whether the transfer is a transfer, and the time when the exchange automatically determines that another transfer should be performed.
When a certain transfer time and the calling terminal and the terminal that is talking on the phone determine that another
Time when the sending operation was performed , or call of the transfer destination terminal
The transfer was started at the time the transfer destination terminal responded
The transfer history display method according to claim 1, further comprising: a time . 3. The exchange according to claim 1 , wherein said exchange comprises a first to a third terminal.
A memory that stores user name information as a database
2. The apparatus according to claim 1 , further comprising a step , wherein the contents displayed on the display unit of the terminal include terminal information stored in the transfer history storage unit and name information corresponding to the terminal. Transfer history display method. 4. A terminal calling by a calling terminal , or
Is manually transferred from the calling terminal to the calling terminal.
Ri to the terminal in to call, unresponsiveness shaped with non response transfer function
At regular intervals to determine that the condition has passed
The unanswered transfer timer value to be added or subtracted is set.
2. The transfer history display method according to claim 1, wherein when the response has been made , the non-response timer value and terminal information of the missed transfer destination terminal are displayed on the display unit.