JP2864176B2 - Data processing device for emergency call system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a data processing device for an emergency call system installed in an emergency center of an emergency call system. 2. Description of the Related Art There is known an emergency call system in which an emergency call terminal device is installed at a contractor's house, an emergency call is automatically made by an operation of a button in an emergency, and hands-free communication with a supervisor of the emergency center is possible. In such a system, there is a demand for grasping the state of the contractor even when there is no emergency call.

[0002]

2. Description of the Related Art FIG. 5 is an explanatory view of a conventional example, in which reference numeral 21 is a switching network, 22 is an emergency call terminal, 23 is an emergency center, 2
4 is a data processing device, 25 is a data receiving device, and 26 is a telephone. The emergency center 23 includes a data receiving device 25, a data processing device 24, and a telephone 26, and a guard is resident. The emergency center 23 rushes to the contractor's home as needed. The emergency notification terminal device 22 is installed at a contractor's house such as an elderly person or a handicapped person, and has a telephone capable of hands-free communication and also has an automatic calling function.

In such an emergency call system, an emergency call is automatically made to the emergency center 23 just by pressing a button of the emergency call terminal device 22 in an emergency. The switching network 21
The emergency center 23 is called according to the automatic call, and the emergency center 23 automatically responds by the data receiving device 25.
Thereby, the emergency notification terminal device 22 automatically transmits data including the installation location and the like. In the emergency center 23, this data is received by the data receiving device 25 and transferred to the data processing device 24. The data processing device 24 displays various information of the emergency call contractor based on the database, With reference to the displayed contents, a telephone call is made with the emergency call contractor using the telephone 25, and an ambulance or the like is arranged.

[0004]

In the prior art emergency call system, the emergency center 23 is called upon by a contractor in an emergency.
To the emergency center 23
Did not inquire each contractor about the current situation. Therefore, the emergency center 23 cannot grasp the current state of the contractor. Therefore, it is conceivable to periodically call each contractor from the emergency center 23 using the telephone 26 and talk with the contractor to grasp the current situation.

In this case, the supervisor of the emergency center 23 checks the telephone number of the contractor, dials the telephone number,
The contractor answers the call using the telephone attached to the emergency call terminal device 22, makes a call, records the result in a notebook together with the date and time, and also stores the date and time in the case of the contractor who could not contact the telephone. It is necessary to keep. Therefore, there is a disadvantage that the work of checking all the contractors by the observer becomes very complicated. An object of the present invention is to automate a main part of a confirmation operation for a contractor.

[0006]

Referring to FIG. 1, an emergency call data processing device according to the present invention is an emergency call data processing device for an emergency center 3 connected to a plurality of emergency call terminals 2 via a switching network 1. In the data processor 4 for the emergency call system,
A control unit 5 that controls each unit, receives data from the emergency call terminal device 2 via the transmission / reception unit 10, and controls the automatic call function telephone 9 to make a call; and a contractor of the emergency call terminal device 2. A storage unit 6 such as a magnetic disk device that stores a contractor list including a name, a telephone number, a call confirmation date and time, and a call processing date and time, and a display unit 7 that displays a contractor list and the like.
And an input operation unit 8 including a mouse, a keyboard, and the like.

The control unit 5 reads the contractor list from the storage unit 6 and displays it on the display unit 7 in an order according to the priority order. When the telephone number corresponding to the contractor name is read out from the storage unit 6 and the automatic calling function telephone 9 is automatically called, the presence or absence of a response from the contractor is monitored, and if a call is made based on the response, The call confirmation date and time and the call processing date and time in the storage unit 6 are updated, and the priority of the contractor is updated to the lowest. If the contractor does not respond, only the call processing date and time in the storage unit 6 is updated. It has a configuration.

[0008]

When the observer inputs the monitoring of the confirmation by telephone communication from the input operation unit 8, the control unit 5 reads the contractor list from the storage unit 6, transfers it to the display unit 7, and displays it. In this case, the priority of the contractor is set lower as the call confirmation date and time becomes newer. Therefore, the display unit 7 displays the message having the largest number of elapsed dates and times from the date and time of the previous call confirmation so as to be the first. When a contractor with a higher priority in the displayed contractor list, that is, a contractor displayed at the top is clicked by, for example, a mouse constituting the input operation unit 8,
The control unit 5 reads out the telephone number of the contractor from the storage unit 6 and transfers the telephone number to the automatic calling function telephone 9 to cause an automatic call.

The switching network 1 sends a call signal to the emergency call terminal 2 according to the automatic calling dial number, and when the subscriber off-hook the telephone attached to the emergency terminal 2, the control unit 5 uses the clock function. In the meantime, the call processing date and time in the storage unit 6 is updated to the date and time at that time. , The call confirmation date and time in the storage unit 6 is updated. Then, the priority of this contractor is updated to the lowest. That is, it is moved to the end of the contractor list to be displayed on the display unit 7, and disappears from the display screen when the number of contractors is large.

If the contractor does not respond after a lapse of a predetermined time, only the call processing date and time in the storage unit 6 is updated, and the next contractor is designated by the input operation unit 8. Accordingly, the subscriber who cannot confirm the call remains at the top of the display unit 7, and issues an instruction again at an appropriate point in time or after making an automatic call for all of the subscriber list. If there is no response to the automatic call, the monitor will go to the contractor's home to investigate.

[0011]

FIG. 1 is an explanatory view of an embodiment of the present invention. A switching network 1 is a general telephone switching network, ISDN, or the like. A telephone with a call function and a hands-free call is provided. In an emergency, the user can automatically call the emergency center 3 simply by pressing a button, and automatically transmits data on the contractor.

The emergency center 3 includes a data processing device 4, an automatic calling function telephone 9, and a transmission / reception unit 10. The data processing device 4 includes a control unit 5, a storage unit 6, a display unit 7, an input operation unit 8, And a clock function for indicating the current date and time is provided in the control unit 5 and the like. The storage unit 6 includes a large-capacity semiconductor storage device, a magnetic disk device, and the like.
Is stored, including the name of the contractor who has set up, the telephone number, the date and time of confirmation of the call with the emergency center 3, and the date and time of the call processing. The input operation unit 8 includes a mouse and a keyboard, so that a monitor can perform an input operation, and can also input a contractor list in the storage unit 6.

At predetermined time intervals, the supervisor inputs from the input operation unit 8 the display screen of the display unit 7 to be a telephone communication screen. Thereby, the control unit 5 reads the contractor list from the storage unit 6 and displays the contractor list in the order according to the priority. The priority order is set higher when the number of elapsed times from the previous call confirmation date and time is large and lower when the number of elapsed times is small since the previous call confirmation date and time. Can be. It is also possible to add priorities to the contractor list in advance, and by updating the priorities, the display order can be changed.

FIG. 2 is a flowchart of the embodiment of the present invention, which is shown by steps (a) to (m). First, the display screen of the display unit 7 is switched to the telephone contact screen according to the input from the input operation unit 8 (a). Then, a contractor having a higher confirmation priority is designated (b). This is the display 7
Is displayed in the order according to the priority order, the contractor at the head position is designated by the input operation unit 8, and for example, the cursor is moved by the mouse cursor as described above. Instruct the contractor and click.

The control unit 5 reads out the telephone number data of the designated contractor from the storage unit 6 and transfers it to the automatic calling function telephone 9 (c), and automatically controls the automatic calling function telephone 9 according to the telephone number data. A call is made (d). Then, the presence or absence of a response from the subscriber is monitored (e), and if there is no response, only the call processing date and time of the subscriber list in the storage unit 6 is updated (l),
The contractor of the next priority is designated by the input operation unit 8 (n).

If the contractor answers, a call is made using the automatic calling function telephone 9, and it is determined whether or not the confirmation call is completed (f). If not, the confirmation call is continued. (M). When the confirmation call is completed, the automatic calling function telephone 9 is hooked on (g). And the control unit 5
Updates the call confirmation date and time in the subscriber list to the current date and time by the clock function (h), and also updates the call processing date and time (i). Then, it is moved to the end of the contractor list (j). That is, the priority is updated to be the lowest. Next, it is determined whether or not the confirmation has been completed for all the contractors (k), and if not, the process proceeds to step (n).

FIG. 3 and FIG. 4 are views for explaining the display contents of the embodiment of the present invention. FIG. 3 shows a display contractor list of four contractors, and FIG. Since the call confirmation date and time (91-07-01 09:10) is the oldest, the priority is the highest and is displayed at the top. Therefore, when the cursor with the mouse is placed on this top contractor and clicked, for example, as described above, the contractor AA
The AA telephone number (03-3456-7890) is read from the storage unit 6 and transferred to the automatic calling function telephone 9.

Automatic calling function Automatic calling by telephone 9
Until the contractor AA responds with the telephone attached to the emergency call terminal, a shaded display, an inverted display, a different color display, or the like may be displayed as shown in (B) to identify the designated contractor. it can. And the contractor AA AA
Responds to the call, the observer makes a confirmation call using the automatic calling function telephone 9, and upon completion of the confirmation call, the call confirmation date and time and the call processing date and time are updated as shown in FIG.
1-08-01 9:30). And as shown
The end of the confirmation call is displayed by shading display, reverse display, different color display, or the like. Then, since the contractor AA AA at the top position has the lowest priority, the contractor AA AA moves to the last position on the display screen as shown in FIG.

Next, the first contractor BB BB is designated,
As described above, when an automatic call is made from the automatic calling function telephone 9 and the contractor BB BB does not respond within a predetermined time,
As shown in FIG. 4D, only the call processing date and time are updated while the call confirmation date and time are kept as they are. Then, the observer designates the next contractor CC CC, and after confirming the call with this contractor CC CC and confirming the call with the next contractor DD DD, the display contents are changed from (D) to (E). , And are displayed so that the subscribers whose call confirmation has been completed can be distinguished from the subscribers whose call confirmation has not been completed.

If the contractor BB BB is re-designated and an automatic call is made, if the call is not answered within a predetermined time, the contractor B
It is determined that an abnormality has occurred in B BB, and the observer or the like will rush. When the contractor BB BB responds, the display content changes from (E) to (F). Since the end of the telephone call for all the contractors can be identified by the display contents of (F), the end input from the input operation unit 8 causes the display unit 7 to be switched to an emergency contact waiting screen or the like. If an emergency call is made from another emergency call terminal device 2 during the above-described telephone call, an emergency interrupt to the control unit 5 is performed, and the display unit 7 is switched to a screen for emergency call, or An emergency call screen is displayed on the front in a multi-window format.

[0021]

As described above, according to the present invention, the storage unit 6 stores a contractor list including a contractor name, a telephone number, a call confirmation date and time, and a call processing date and time. When the contractor list is displayed on the display unit 7, the contractors are displayed in the order according to the priority order. By specifying the contractor according to the display order, the control unit 5 stores the designated contractor in the storage unit 6. Read out the telephone number and call automatically.
Since the automatic call is made from the telephone number, there is an advantage that even if there are a large number of contractors, the call operation by the supervisor is easy. Also, since it is possible to display whether or not the subscriber has confirmed the call, it is possible to easily identify whether or not all the subscribers have not confirmed, thereby facilitating the operation for periodically grasping the current status of the subscriber. There are advantages.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram of an embodiment of the present invention.

FIG. 2 is a flowchart of an embodiment of the present invention.

FIG. 3 is an explanatory diagram of display contents according to the embodiment of the present invention.

FIG. 4 is an explanatory diagram of display contents according to the embodiment of the present invention.

FIG. 5 is an explanatory diagram of a conventional example.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Switching network 2 Emergency call terminal 3 Emergency center 4 Data processing unit 5 Control unit 6 Storage unit 7 Display unit 8 Input operation unit 9 Automatic call function telephone

Claims (1)

(57) [Claims] 1. An emergency call system data processing device (4) of an emergency center (3) connected to a plurality of emergency call terminal devices (2) via a switching network (1) to control each part. A control unit (5) for receiving data from the emergency call terminal device (2) via the transmission / reception unit (10) and controlling the automatic call function telephone (9) to make a call; and the emergency call terminal. A storage unit (6) storing a contractor list including a contractor name, a telephone number, a report confirmation date and a report processing date and time of the device (2), a display unit (7) for displaying the contractor list and the like, An input operation unit (8) for instructing display contents of the display unit (7); and the control unit (5) reads out the contractor list from the storage unit (6) and follows the order of priority. Displayed on the display unit (7) in the order described above, and displayed on the input operation unit (8). The telephone number corresponding to the contractor name in the contractor list specified by the input operation is read out from the storage unit (6) and automatically called from the automatic calling function telephone (9). Monitor the response and make a call
The call confirmation date and the call processing date and time in the storage unit (6) are updated, and the priority of the contractor is updated to the lowest. When the contractor does not respond , the priority of the contractor is left unchanged.
A data processing device for an emergency notification system, characterized in that the data processing device has a configuration for updating the call processing date and time in the storage unit (6).