JP3231676B2 - Answering machine and its message transfer method - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an answering machine and a method for transferring a business message, and in particular, when a business message is recorded, the business message is automatically notified to a predetermined place via a line. The present invention relates to an answering machine and a method for transferring a business message.

[0002]

2. Description of the Related Art A conventional answering machine of this type will be described with reference to the drawings.

FIG. 6 is a block diagram showing an example of a conventional answering machine.

In FIG. 6, this conventional answering machine shows the contents disclosed in Japanese Patent Application Laid-Open No. 63-131758. When an operation is started by a call from a caller, a response message OGM is reproduced and a message ICM is sent. It operates in the order of recording, command waiting time, and line disconnection. When the transfer function operates, the designated transfer destination is called by the dial device 5 after the line is disconnected. At the transfer destination, the user can hear a beep or voice indicating that the message ICM has been recorded through the handset. Next, by operating a dial key and entering a password, the contents of the recorded business message ICM can be heard.

When the caller wants to use the above-mentioned transfer function in view of the importance, urgency, etc. of the business message ICM, the caller starts recording the business message ICM or at the time of recording it, or waits for a command. A specific dial key (transfer key), for example, a DTMF signal of * is recorded therein.
Only the message ICM on which this operation has been performed is transferred. The command waiting time is provided for changing the contents of the response message OGM, changing the transfer destination, listening to the surrounding sounds where the answering machine is installed, and the like.

[0006]

In this conventional answering machine, when the message of the caller is important or urgent, a predetermined message sent within the command waiting time is used. Specific dial key (transfer key)
For example, since a DTMF signal of "*" is recorded and only the message in which the specific dial key is recorded is transferred to the transfer destination, the calling party (that is, the calling party) specially handles the message. Because it is necessary to input a simple operation command (specific dial key), it is necessary to teach the caller the operation command and operation method, The other party also needs to remember the operation command that was taught, so that there was a problem that the operation was cumbersome. (Purpose) An object of the present invention is to solve the above-mentioned drawbacks and to provide an answering machine that can execute a message transfer function that can select whether or not to transfer each message without special operation and can change a transfer destination. And a method of transferring the business message.

[0007]

An answering machine according to the present invention is applied to an outgoing telephone number notification service and is used by a plurality of persons. In the answering machine, a plurality of registered users among the plurality of persons receive calls. Telephone number registration means for pre-registering the expected telephone number and transfer destination telephone number, and the telephone number of the caller notified for each incoming call and the incoming call in the telephone number registering means. The message is addressed to the registered user or to the general user, and if it is addressed to the registered user, the caller's message is sent to the transfer destination telephone number. Transfer means for transferring the telephone number registration means into the telephone number registration means, wherein the telephone number expected to receive the call to the general user is divided into an anonymous case and a non-anonymous case. Turn There are registered.

A telephone answering machine according to the present invention is applied to a calling telephone number notifying service and is used by a plurality of persons in a telephone answering machine to detect a caller telephone number notified via a line. A ringer detector for detecting a ringer signal transmitted subsequent to the caller's telephone number, a line closing unit for closing the line when a ringer signal is detected, and an answering machine state. A voice recording unit that reproduces a pre-recorded response message when receiving a call, a voice recording unit that records a message message based on the voice of the caller, and a caller detected by the telephone number detection unit. a call storage unit telephone number is stored, this telephone answering device use registration to that a Subscriber name and its user transfer destination telephone number for each voice mail when the phone number call is expected in advance serial A user registration unit, having a dial unit used when inputting a dial number when calling and entering a telephone number in the user registration unit, and a control unit for controlling the entire answering machine, The user registration unit divides the telephone number that is expected to be received into anonymous and non-anonymous telephone numbers for general users other than the registered user and registers the transfer destination telephone number only when the telephone number is not anonymous. Is done.

In the method of transferring a message of an answering machine according to the present invention, a caller's telephone number notification service is applied, and in an answering machine used by a plurality of persons, a user of a person who previously uses and registers the answering machine. The name, the transfer destination telephone number of each user's answering machine, and the telephone number that is expected to be received are stored in the user registration section and waiting for the caller telephone number notified from the line to arrive When the telephone number detecting unit detects the arrival of the caller telephone number, the control unit refers to the registered telephone number stored in the user registration unit to determine which registered user is the registered telephone number or general use. It is determined whether the incoming call is addressed to the caller, the result of the determination is stored in the incoming call storage unit, and then when the ringer detecting unit detects the arrival of the ringer from the line, the line closing unit closes the line, and then , sound reproducing unit response The message is reproduced and transmitted, and after the transmission of the response message is completed, the voice recording unit starts recording the message by the caller voice coming from the line, and when the recording of the message of the caller is completed, The voice recording unit interrupts the recording, and then the control unit controls the line closing unit to open the line and terminate the task recording operation, and then the control unit is stored in the incoming call storage unit. The transfer destination telephone number corresponding to the registered user or the general user is determined by referring to the user registration unit, and when the business transfer destination telephone number is registered, the control unit closes the line. Control unit to close the line, call the calling party to the transfer destination telephone number, reproduce the corresponding message after calling, and transmit the message. After the transmission of the message, the control unit Controls the line closing unit to open the line.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing a telephone answering machine according to a first embodiment of the present invention. FIG. 2 is a diagram showing an example of storage stored in a user registration unit according to the first embodiment. FIG. 3 is a flowchart showing an operation procedure at the time of an incoming call according to the first embodiment, and FIG. 4 is a view showing an operation sequence at the time of an incoming call according to the first embodiment.

Referring to FIG. 1, a telephone answering machine according to a first embodiment of the present invention includes a telephone number detecting unit 101 for detecting a caller telephone number notified via a line 110; A ringer detecting unit 102 for detecting a ringer signal transmitted subsequently; a line closing unit 103 for closing the line 110 when a ringer signal is detected; An audio reproduction unit 104 for reproducing a pre-recorded response message;
A voice recording unit 105 for recording a message message based on the voice of the caller, an incoming call storage unit 107 for storing the telephone number of the caller detected by the telephone number detection unit 101, and using this answering machine. A user registration unit 10 in which a user name to be registered, a transfer destination telephone number at the time of an answering machine, and a telephone number expected to receive a call are stored in advance.
8, dial input at the time of calling and user registration unit 108
Dial section 109 used when inputting a telephone number into
And a control unit 100 for controlling the entire answering machine.

In FIG. 2, users A, B, and C are registered users in user registration section 108 in the answering machine of the first embodiment. Registered user A
030-1234567 as a transfer destination telephone number and 03-11 as a telephone number expected to receive a call.
11-2222 and 04-345-6789 are registered in the user registration unit 108 as registered telephone numbers. Users B and C also have registered one telephone number that is expected to receive a plurality of calls with one transfer destination telephone number.
The user D collectively indicates one or more users of the answering machine that do not register for use. A transfer destination telephone number can be registered for a non-registered user (general user), but a telephone number expected to receive a call is not registered.
The transfer destination telephone number may not be registered.
If it is not registered, it means that transfer is not performed.

Next, the operation of the first embodiment will be described with reference to FIGS.

The telephone number detecting unit 101 detects a caller telephone number notified via a line 110 connected to an exchange (not shown). The control unit 100 determines which user or general user the incoming call is addressed to by comparing and referencing the registered telephone number registered in the user registration unit 108. When the telephone number of the caller is included in the registered telephone number, control unit 100 stores the registered user (AorBorC) in incoming call storage unit 107.
To memorize. If the telephone number of the caller is not included in the registered telephone number, the control unit 100 determines that the message from the telephone number (caller) is addressed to the general user D. 107 is stored.

Subsequently, the ringer detecting unit 102 is connected to the line 110
Detect the ringer signal from. When a ringer signal is detected, the line connection unit 103 closes the line 110 and shifts to an answering machine recording state. In the answering machine recording state, first, the voice reproducing unit 104 reproduces a previously recorded response message. Thereafter, when the voice (business) of the caller is sent from the line 110, the voice recording unit 105
Records the audio.

The recorded message is stored in correspondence with the registered user or the general user stored in the incoming call storage unit 107 described above. After the recording of the message is completed, the control unit 100
Is called by the calling unit 106 to the transfer destination telephone number registered in the user registration unit 108 corresponding to the registered user or the general user stored in the incoming call storage unit 107. Subsequently, the recorded message is reproduced and the message is transferred. If the transfer destination telephone number is not registered in the user registration unit 108, the above-mentioned calling and the reproduction of the message are not performed.

Next, of the operation of the first embodiment, the operation of recording and transferring a business message from a caller will be described with reference to FIGS. 1, 2 and 3. FIG.

First, in step S300, while the answering machine function is operating, it is in a state of waiting for the arrival of the caller telephone number notified from the line 110. Telephone number detector 10
1 detects the arrival of the caller telephone number (Y in S300).
ES), the control unit 100 refers to the registered telephone number stored in the use registration unit 108, and determines which registered user or general user the detected telephone number is a telephone call to the general user (ES). S301), the result is stored in the incoming call storage unit 107.

Next, it waits for the arrival of a ringer from the line 110 (S302). When the ringer detection unit 102 detects the arrival of the ringer, the line connection unit 103 closes the line (S30).
3), the sound reproducing unit 104 reproduces the response message (S104). After the end of the reproduction of the response message, the voice recording unit 105 starts recording a message by the caller voice coming from the line 110 (S305). When the recording of the caller's business is completed (YES in S306), the voice recording unit 10
5 interrupts the recording (S307). Next, the control unit 100
Controls the line closing unit 103 to open the line (S30
8) Terminate the message recording operation.

Next, the control section 100 determines the transfer destination telephone number corresponding to the registered user or the general user stored in the incoming call storage section 107 with reference to the user registration section 108. If the business phone number is registered (S
309), the control unit 100
Is controlled to close the line (S310), the calling unit 106 calls the transfer destination telephone number (S311), and after calling, reproduces the corresponding message (S312). After the completion of the reproduction of the message, the control unit 100 sets the line closing unit 10
3 is controlled to release the line (S313).

Next, in the first embodiment, the number of persons who have a business with user B registered in the user registration unit is 0.
The operation when a call is received from the telephone set of 3-1111-1333 will be described with reference to FIGS. 1, 2, and 4. FIG.

When the caller makes a telephone call, the telephone number (400) (03-11) is sent from the line 110 to the answering machine.
11-3333) is notified. Next, the ringer detector 10
2 detects the ringer (401) from the line 110, the line connection unit 103 closes the line (402). After the line is closed, the voice reproducing unit 104 reproduces the response message (403). When the reproduction of the response message (403) ends, the voice recording unit 105 starts voice recording (404). The caller starts speaking the business message (405).
Caller's business message (40
When the recording of 5) is completed, the control unit 100 causes the line closing unit 1
03 is controlled to release the line (406), and the message recording ends.

Next, the control unit 100 controls the line closing unit 103
Is controlled to close the line (407), and a transfer destination call (408) is made to the transfer destination number (409) (010-2345678) of the user B. After the termination of the call, the voice reproducing unit 104 reproduces the recorded message (405) (41).
0). After the end of the reproduction, the control unit 100 controls the line closing unit 103 to open the line (411), and the transfer of the message ends.

FIG. 5 is a diagram showing an example of the storage stored in the user registration unit in the answering machine of the second embodiment of the present invention.

Although the present invention utilizes the telephone number of the caller notified for each incoming call, the caller can reject the notification of the calling telephone number. In that case, information indicating anonymity is notified instead of the calling telephone number.

In the answering machine of the first embodiment of the present invention, the incoming call in this case is handled as a general user. However, those who call anonymously are not important for the user, and some users may not want to be forwarded.

This problem can be solved by enabling the user registration as shown in FIG. 5 in the user registration unit of the answering machine according to the second embodiment of the present invention.
In the column of the general user (D) in FIG. 5, it is possible to separately register a telephone call from an anonymous person and a telephone call from a non-anonymous person. In the case of a call from an anonymous person, the registration of the transfer destination telephone number is not performed. If the transfer destination telephone number is not registered, the business message is not transferred, so that the business message from the caller who rejected the notification of the calling telephone number is not transferred. If you are not anonymous, the call will be forwarded to the forwarding phone number.

The structure of the answering machine according to the second embodiment of the present invention is the same as that of the first embodiment shown in FIG. 1, except that the contents stored in the user registration unit 108 are shown in FIG. The only difference is that the contents are different.

[0030]

As described above, the present invention is applied to an outgoing telephone number notification service, and in an answering machine used by a plurality of persons, an incoming call is expected to each of a plurality of registered users among a plurality of persons. A telephone number registration means for registering a telephone number and a transfer destination telephone number in advance, and a telephone number of a caller notified for each incoming call and a telephone number expected to be received in the telephone number registration means are compared. It is necessary to have a transfer means for judging whether the message is addressed to a registered user or a general user, and if the message is addressed to the registered user, transferring the message of the caller to the transfer destination telephone number. By
There is an effect that only the message related to the registered user can be transferred.

Further, since the registered user has previously registered the telephone number to which the call is expected and his / her transfer destination telephone number in the telephone number registration means, the user can operate the dialer or the like specific to the caller side. There is an effect that a business message can be recorded without performing a troublesome operation of command input.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an answering machine according to a first embodiment of the present invention.

FIG. 2 is a diagram illustrating an example of storage stored in a user registration unit according to the first embodiment.

FIG. 3 is a flowchart showing an operation procedure at the time of an incoming call according to the first embodiment.

FIG. 4 is a diagram showing an operation sequence at the time of an incoming call according to the first embodiment.

FIG. 5 is a diagram illustrating an example of storage stored in a user registration unit in the answering machine according to the second embodiment of the present invention.

FIG. 6 is a block diagram showing an example of a conventional answering machine.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 control unit 101 telephone number detecting unit 102 ringer detecting unit 103 line closing unit 104 voice reproducing unit 105 voice recording unit 106 calling unit 107 incoming call storing unit 108 user registration unit 109 dial unit 110 line

Claims (5)

(57) [Claims] 1. An answering machine applied to an outgoing telephone number notification service and used by a plurality of persons, a telephone number expected to be received by each of a plurality of registered users among the plurality of persons and a telephone number of a transfer destination Telephone number registration means for pre-registering the telephone number, and comparing and comparing the telephone number of the caller notified for each incoming call with the expected telephone number in the telephone number registration means for the registration use Transfer means for judging whether the message is addressed to a caller or a general user, and if the message is addressed to the registered user, transfers the message of the caller to the transfer destination telephone number. Answering machine to do. 2. The telephone number registering means divides the telephone number expected to be received by the general user into anonymous and non-anonymous telephone numbers, and registers a transfer destination telephone number only when the telephone number is not anonymous. The answering machine according to claim 1, wherein 3. A telephone number detection unit for detecting a caller telephone number notified via a line in an answering machine applied to a caller telephone number notification service and used by a plurality of persons, and a caller telephone. A ringer detection unit that detects a ringer signal that is sent after the number, a line closing unit that closes the line when a ringer signal is detected, and a ringing unit that is set to answering machine when receiving a call. A voice reproducing unit for reproducing a pre-recorded response message, a voice recording unit for recording a business message by a caller's voice, and a telephone number of the caller detected by the telephone number detecting unit are stored. And register the use of this answering machine.
That a Subscriber name and user each answering machine during the transfer destination telephone number and user call is the telephone number to be expected is prestored registration unit and the input and the user of the calling time of the dial An answering machine having a dial unit used to input a telephone number to a registration unit and a control unit for controlling the entire answering machine. 4. The user registration unit separates the telephone number expected to be received into anonymous and non-anonymous telephone numbers for general users other than the registered user and forwards only when the telephone number is not anonymous. The telephone answering machine according to claim 3, wherein a destination telephone number is registered. 5. An answering machine used by a plurality of persons to which the calling telephone number notification service is applied, wherein a user name of a person who previously registers the use of the answering machine and a transfer destination of each of the users when the answering machine is used The telephone number and the telephone number expected to be received are stored in the user registration unit, and while waiting for the arrival of the caller telephone number notified from the line, the telephone number detector detects the caller telephone number. Upon detecting the arrival, the control unit refers to the registered telephone number stored in the user registration unit to determine which of the registered users or the general user is the incoming telephone number, and The result of the determination is stored in the storage unit, and then, when the ringer detecting unit detects the arrival of the ringer from the line, the line closing unit closes the line, and then the voice reproducing unit reproduces and sends a response message. And the response message After the transmission is completed, the voice recording unit starts recording a message based on the caller's voice arriving from the line, and when the recording of the caller's message is completed, the voice recording unit interrupts the recording. A control unit controls the line closing unit to open the line to end the message recording operation, and then the control unit corresponds to the registered user or the general user stored in the incoming call storage unit. The transfer destination telephone number is determined with reference to the user registration unit, and when the business transfer destination telephone number is registered, the control unit controls the line connection unit to close the line and make a call. A call is made to the transfer destination telephone number in the unit, and after calling, the corresponding message is reproduced and transmitted, and after the transmission of the message is completed, the control unit controls the line closing unit to control the line. business message transfer method of answering machine, characterized by opening the.