JP3336715B2 - Operation guidance control method - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation guidance control method, and more particularly, to the contents of operation guidance information in an automatic teller machine (hereinafter referred to as "ATM") used in financial institutions and the like.
The present invention relates to an operation guidance control method for controlling generation (output) timing.

[0002]

2. Description of the Related Art Conventionally, the timing of generating operation guidance information in this type of ATM is disclosed, for example, in Japanese Patent Laid-Open No. 1-2378.
A method disclosed in Japanese Patent Publication No. 97 is known. This method is a method of generating a voice for guiding an operation when an operation is not performed even after a predetermined time has elapsed after the ATM becomes operable. In other words, this method uses A
If no operation is performed after a certain period of time from when the TM becomes operable, it is determined that the user is unfamiliar with the operation and a guidance sound is generated.

[0003]

In the above-mentioned prior art, the guidance sound is generated after a certain time has passed since the operation became possible. In such a case, it is unfriendly to an unskilled person expecting voice guidance. In addition, when the set value of the elapsed time is set to the level of the untrained person, the trained person who does not need the voice guidance feels troublesome.
That is, the above-described conventional technology does not consider changing the generation timing of the guidance voice depending on the operation speed that is considered to change according to the user's proficiency. Also, no consideration has been given to changing the output timing of operation guidance information other than voice depending on the operation speed according to the user's skill level. Furthermore, no consideration has been given to changing the content of the operation guide information itself depending on the operation speed according to the user's skill level. The present invention has been made in view of the above circumstances,
An object of the present invention is to provide an operation guidance control method that solves the above-described problems in the conventional technology and performs voice guidance at a timing that matches the user's proficiency. It is another object of the present invention to provide an operation guidance control method that outputs operation guidance information other than voice at a timing according to a user's skill level. Still another object of the present invention is to provide an operation guidance control method that changes the content of the operation guidance information at a timing according to the user's skill level.

[0004]

An object of the present invention is to provide an operation guidance control method in an automatic transaction device in which a user directly operates, wherein the automatic transaction device guides an operation of a user. An information generation unit, an operation unit operated by the user, and a measurement unit for measuring a time from when the operation unit is in an operable state to when the user starts operation, and the measurement unit performs the operation. The time from when the unit becomes operable to when the user starts operation is measured, and based on the measurement result, from when the next operation is possible to when the operation guidance information is generated The operation guidance control method characterized by changing the time of the operation guidance control method, or the operation guidance control method characterized by changing the content of the operation guidance information output to the operation unit based on the measurement result described above. Achieved

[0005]

In the operation guidance control method according to the present invention, the time from when the automatic transaction apparatus becomes operable to when the user starts the operation is measured, and the greater this value is, the more the user is proficient. It is determined that the lower and the smaller, the higher the user's proficiency. Then, based on the result of the determination, the time from when the next operation becomes possible to the generation of operation guidance information such as a guidance voice and an operation guidance screen is set to 0 when the proficiency is low, and the time is high for the proficiency. It is controlled so as to be slowed down.
As a result, both the dissatisfaction of a user with a high proficiency and the dissatisfaction of a user with a low proficiency can be eliminated.

[0006]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 2 shows an ATM according to an embodiment of the present invention.
FIG. 1 is a functional block diagram showing an example of the configuration of an operation guidance control unit in an apparatus (hereinafter referred to as an “apparatus”). In the embodiment described below, a case will be described as an example in which the generation timing of the operation guidance sound is changed according to the user's skill level. The present apparatus includes an operation unit 1 operated by a user to make a transaction, a sound generation unit 2 for generating a sound for guiding the operation of the user, a control unit 3 for controlling the operation unit 1 and the sound generation unit 2. A measuring unit 4 for measuring the operation time of the user, a determination unit 5 for determining the user's proficiency level from the operation time measured by the measurement unit 4, and a determination unit 5 for determining the user's proficiency level. It comprises a time control unit 6 for determining a guidance sound generation start time and a sound storage unit 7 for storing sound data output from the sound generation unit 2.

In the standby state (step S0), when the user performs an operation (hereinafter referred to as "operation 0") from the operation unit 1 (step S1), the control unit 3 switches the operation unit 1 to the next operation. "Operation 1" is made executable. Further, the measuring section 4 starts after resetting the timer 1 (up timer), and starts measuring the operation time of the user (step S2). When the user starts “operation 1” from the operation unit 1 (step S3) in the “operation 1” enabled state (step S2), the measurement unit 4
Stops the timer 1 (up timer) and ends the measurement of the operation time of the "operation 1" of the user (step S4). The determination unit 5 determines the proficiency level of the user from the operation time of the “operation 1” of the user measured by the measurement unit 4 and the difficulty level of the “operation 1” set in advance (step S5).

FIG. 3 shows an example of a conversion table used for judging the proficiency in step S5. For example, if the operation time of “operation 1” is 15 seconds and the difficulty level of “operation 1” set in advance is “1”, the proficiency level is “B”. The time control unit 6 determines the guidance voice generation start time from the proficiency level of the user determined by the determination unit 5 and the difficulty level of the “operation 2” set in advance (Step S).
6). FIG. 4 shows an example of a conversion table used for determining the guidance sound generation start time. For example, the determination unit 5
If the user's proficiency determined by the above is "B" and the preset difficulty level of "Operation 2" is "0", the guidance sound generation start time is "20 seconds" Becomes Next, the time control unit 6 sets the guidance sound generation start time determined in the above-described process in the timer 2 (down timer) (step S7).

Next, the control unit 3 sets the operation unit 1 to the "operable 2" state, and the time control unit 6 controls the timer 2 (down timer).
Is started, the measuring section 4 starts after resetting the timer 1 (up timer), and starts measuring the operation time of the user (step S8). "Operation 2" possible state (step S
In step 8), if the user does not perform the “operation 2” until the timer 2 becomes 0 (steps S9 to S10), the time control unit 6 instructs the control unit 3 to generate the guidance voice. Notify that The control unit 3 reads voice data from the voice storage unit 7, outputs voice guidance from the voice generation unit 2, and urges the user to perform "operation 2" (step S1).
1). The operation returns to step S4 by the operation of “operation 2” (step S12) by the user, and thereafter, the process of “operation n” is similarly performed.

When the user performs "operation 2" with timer 2> 0 in the "operation 2" enabled state (step S8), the process returns to step S4, and similarly performs the processing of "operation n". . According to the above embodiment, it is possible to perform voice guidance at a timing according to the proficiency level of the operator, and it is kind to non-proficient persons and at the same time to proficient persons who do not need voice guidance. No more annoying feelings. In the apparatus according to the above embodiment, the measurement unit 4, the determination unit 5, and the time control unit 6 have been described as being configured by hardware. However, these units may be configured by software. The same effects as in the above embodiment can be obtained. Further, the process of determining the guidance sound generation start time from the user's operation time in the determination unit 5 can be configured to use, for example, the following Expression (1) or Expression (2).

T (n + 1) = T (n + 1) − {t (n) −T (n)} (1) t (n + 1) = T (n + 1) / {t (n) / T (n)} (2) Here, T (n): standard operation time of “operation n”, which is a fixed value set in advance. T (n + 1): Standard operation time of "operation n + 1", which is a preset fixed value. t (n): a user operation time measurement value of “operation n”. t (n + 1): This is the guidance sound generation start time of “operation n + 1”. According to the present embodiment, the process of determining the guidance sound generation start time from the operation time of the user can be performed quickly.

The average value of the measured user operation time of the past “operation n” is defined as a standard operation time T (n) of the “operation n”,
Storing in a memory backed up by a battery, the standard operation time T optimal for the installation area and installation location
(n) may be configured to be used. According to this embodiment, the standard operation time T optimal for the installation area and the installation place
By using (n), it is possible to increase user satisfaction. Further, as described in the above-described embodiment, the process of determining the guidance sound generation start time from the user's operation time is based on the “operation n +
The method is not limited to the method of determining the guidance voice generation start time of “1”, that is, sequentially determining the guidance voice generation start time of the next operation from the user operation time measurement value.

That is, it is possible to determine the guidance sound generation start time of all operations after “operation n + 1” from the measured user operation time of “operation n”. Can be determined. Next, another embodiment of the present invention will be described. The operation time of the user used for the process of determining the guidance sound generation start time described above is determined by the “operation n” possible state as described above.
In the BR> mode, not only the time until the user starts the “operation n” from the operation unit 1 but also, for example, the key pressing time of the operation unit 1, that is, Can be determined by time). This is because users who are accustomed to key operations perform key input in a relatively short time, while users who are unfamiliar with key operations have the time to press a key (touch a key). It is based on the fact that it will be long.

Further, instead of the above-described determination based on the time during which the key is pressed (touching the key), it is also possible to determine the user's proficiency based on the interval at which the user presses the key. . Next, another embodiment of the present invention will be described.
In each of the above-described embodiments, the example in which the present invention changes the generation timing of the operation guidance sound in accordance with the user's proficiency has been described. Changing the content of the audio is also an effective method. In this case, for example, after the next operation becomes possible, the content of the guidance sound is controlled to be a detailed operation explanation when the proficiency is low, and to be only the essential points when the proficiency is high. .

It is also possible to use an operation guidance screen instead of voice guidance, and to give detailed operation explanations when the proficiency is low, and to give only key points when the proficiency is high. Furthermore,
By changing the voice guidance and the operation guidance screen for displaying the operation guidance information as a pair, more effective guidance can be performed. Further, as another embodiment, when the proficiency level is low, an operation guidance screen that displays detailed operation explanation and operation guidance information using guidance voice is used. It is also effective to control such that either one of them is used. Note that each of the above embodiments is merely an example of the present invention,
It goes without saying that the present invention is not limited to this.

[0016]

As described above in detail, according to the present invention, an operation guidance control method for performing voice guidance at a timing according to the user's proficiency, and a timing according to the user's proficiency It is remarkable that an operation guidance control method that outputs operation guidance information other than voice can be realized, or an operation guidance control method that changes the content of the operation guidance information itself at a timing according to the user's proficiency. It has a great effect. More specifically,
Conventionally, voice guidance and display screen guidance have been performed at regular intervals regardless of the user's proficiency. Voice guidance is performed at the same time as operation becomes possible, and on the other hand, voice guidance is not performed as much as possible for trainees who do not need voice guidance, thereby improving service to users.

[Brief description of the drawings]

FIG. 1 is an operation flowchart of a main part of an ATM according to an embodiment of the present invention.

FIG. 2 is a diagram illustrating a main configuration of an operation guidance control unit in the ATM according to the embodiment.

FIG. 3 is a diagram showing an example of a conversion table used for judging a proficiency level;

FIG. 4 is a diagram illustrating an example of a conversion table used for determining a guidance sound generation start time.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Operation part 2 Voice generation part 3 Control part 4 Measurement part 5 Judgment part 6 Time control part 7 Voice storage part

──────────────────────────────────────────────────続 き Continuation of the front page (56) References JP-A-5-62052 (JP, A) JP-A-62-269311 (JP, A) JP-A-4-344592 (JP, A) JP-A-1- 273170 (JP, A) JP-A-5-274526 (JP, A) JP-A-6-44037 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) G06F 17/60 G06F 3 / 00 600

Claims (2)

(57) [Claims] 1. An operation guidance control method in an automatic transaction device in which a user directly operates, wherein the automatic transaction device includes an operation guidance information generating unit for guiding a user operation and an operation unit operated by the user. And a measuring unit that measures the time from when the operation unit becomes operable until the user starts operation, and the measuring unit uses the operation unit after the operation unit becomes operable. Measure the time until the user starts the operation, based on the measurement result, the time from the state where the next operation can be performed to the time when the operation guidance information is generated , as soon as it is determined to be unfamiliar Raise,
An operation guidance control method characterized in that when it is determined that the operation has been performed, the operation is changed to occur later . 2. An operation guidance control method in an automatic transaction device in which a user directly operates, wherein the automatic transaction device includes an operation guidance information generating unit for guiding a user operation and an operation unit operated by the user. And a measuring unit that measures the time from when the operation unit becomes operable until the user starts operation, and the measuring unit uses the operation unit after the operation unit becomes operable. The time until the user starts the operation is measured, and based on the measurement result, the content of the operation guidance information output to the operation unit is changed , and the change is performed.
If the updated content is judged to be unfamiliar,
And let it occur later when it is judged that you are used to it.
An operation guidance control method characterized in that the operation guidance control method is changed as follows.