JP3432671B2 - Interruption method of other business - Google Patents

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for interrupting a business operation when performing another business while operating one business in a reservation ticketing terminal such as a travel business. 2. Description of the Related Art Conventionally, a reservation ticketing terminal (hereinafter referred to as a terminal) connected online to a host computer is composed of one terminal.
In order to perform one task, multiple screen operations and data transmission / reception with the host computer were performed. However, in the above-mentioned terminal, if another operation is performed during the operation intentionally or mistakenly, the transmission state between the terminal and the host computer becomes inconsistent, so that the terminal is interrupted. In addition to the screen operation of the operation, the operation contents of the operation performed up to that point are also invalidated, and a new input operation has to be performed to resume the operation. [0004] In order to solve the above-mentioned problems, the present invention relates to a method of interrupting another business in a reservation ticketing terminal connected online with a host computer.
When the business operation is instructed to enter the suspend middle of the terminal Rukoto <br/> phrase interrupt operation of another business is input, the terminal input
It transmits the force data to the host computer, the terminal and when the transmission state between the host computer is a mismatch, prior SL becomes reception data interruption instruction from the host computer, the terminal operations operation screen interrupt Save the information and the input data in the memory, after which the terminal
Sending the interruption instruction data to the host computer,
The received data is interrupted accepted OK from the host computer
Then, the terminal reads out the saved operation screen information and input data, synthesizes the operation screen reproduced from the operation screen information and the input data, and automatically displays the screen, and inputs the interrupt operation input data to the host. It is transmitted to a computer . FIG. 1 is a system configuration diagram of an embodiment of the present invention, and FIG. 2 is a diagram showing a flow of a business (A) operation. A first embodiment will be described with reference to FIGS. 1 and 2. As shown in FIG. 1, a screen group 10 for performing business operations at a terminal connected online to a host computer 20 is stored in a hard disk 4 in the terminal. The operator selects a corresponding job (A) screen (A1) from a group of job screens in the hard disk 4 by operating the keys on the keyboard 2 as shown in FIG. The business screen (A) displayed on the display 1
In response to 1), the operator inputs each item by operating the keys of the keyboard 2 and sends the communication line 3 to the host computer 20.
0 to transmit data. The response content data processed by the host computer 20 is received via the communication line 30. At this time, the designated business screen (A2) is selected from the business screen group 10 in the hard disk 4, and the response content data is selected. Is displayed on the display 1. Further, when the operator inputs each item on the business screen (A2) displayed on the display 1 by operating the keys on the keyboard 2, and transmits the data to the host computer 20 via a communication line, the host computer 20 processes the data. The answer data is received via the communication line 30 together with the designation of the next job screen (A3) display, and the job screen (A3) and the answer data are displayed on the display 1. The above operation is repeated until the operation (A) is completed. However, as shown in FIG. 3, another operation (B) occurs suddenly, such as an inquiry from a customer, and it is necessary to interrupt the operation. In the case where the operator leaves the terminal while the task (A) is not completed, and another operator operates another task (B), the host computer 20 may have to perform the task (B) as a result of the transmission data. Since the application cannot be generated, the display of the interruption instruction screen of the task (A) is received, the interruption instruction screen is selected from the task screen group 10 in the hard disk 4 and displayed on the display 1. When the terminal recognizes the request to display the interruption instruction screen under the operating conditions shown in FIG. 4, the terminal stores the data in the memory area shown in FIG. 5 according to the business operation storing / reproducing processing flowchart shown in FIG. Business screen (B1)
And the operation contents (item input data) are automatically stored in a storage area on the memory 3 . Operation (A) interruption operation on the interruption instruction screen
When the operation starts, the terminal suspends to the host computer 20
Transmit the instruction data. The terminal is the host computer 20
After receiving the response of the business (A) interruption acceptance from, the business screen (B1) and the item input data are automatically taken out from the memory 3 and the held data is automatically reproduced on the display 1. The operator inputs the input data to the host computer 20 as it is.
The possible transmission of. FIG. 6 is a flowchart showing a business operation storing / reproducing process, which will be sequentially described below. When the business terminal receives the screen display data from the host computer, if the display screen (see FIG. 4) in the received data is the interruption instruction screen "ENTYNG", the operation is terminated. (Business Save Processing) If the display screen name is the suspension acceptance OK screen “STOPOK”, the following is true. (Business Reproduction Processing) If it is neither of the screens (normal screen), the designated screen is read from the screen file, combined with the answer display data in the received data, and displayed on the screen. In the case of the interruption instruction screen "ENTYNG", the previous operation screen name (the name of the screen on which the host transmission operation was performed immediately before)
And the input data (data transmitted immediately before by the host) are stored in the memory, the interruption instruction screen “ENTYNG” is read from the screen file, and is displayed on the screen. In the case of the interruption acceptance OK screen "STOPOK" The interruption acceptance OK screen "STOPOK" is read from the screen file, displayed on the screen, and nothing is performed if the data is not stored in the memory. When data is stored in the memory, the screen name and the input data stored in the memory are read. (Reproduction processing) The screen to be reproduced is read from the screen file, combined with the input data to be reproduced, and displayed on the screen. As described above, according to the first embodiment, 1
When performing another task intentionally or mistakenly (another operator) during execution of one task, the terminal side can save the invalidation of the screen operation contents of the interruption task caused by the mismatch of the transmission status between the terminal and the host computer. it can. After the first job interruption processing, the operator can transmit the interrupted job to the host computer only by checking the screen content of the interrupted job, thereby shortening the operation time (average 90 to 120 seconds). Next, a second embodiment will be described. At a terminal connected online to the host computer 20 shown in FIG. 1, the operator operates a key on the keyboard 2 to change the screen (A1) of the corresponding business (A) to a business screen in the hard disk 4 as shown in FIG. Selected from the group 10 and displayed on the display 1. After inputting each item, the data transmission to the answer data reception to the host computer 20 are repeated until the operation (A) is completed. However, as shown in the flow chart of the operation (A) operation and any saving / reproduction processing shown in FIG. The operation screen (A1 to A3) and the operation content (input) data are stored in the memory 3 at all times or at any time. After intentionally performing another task (B), input data A1 to A3 are automatically regenerated from the memory 3 in accordance with an instruction of the operator, and data transmission and reception with the host computer 20 are performed. Thereafter, the operator can resume the task (A) from the continuation. As described above, according to the second embodiment, a terminal used in a business frequently dealing with customers, such as a travel business, causes one business to interrupt another business. If necessary, the first business operation is automatically executed by pressing only one key again, so that the operation time can be reduced (about 3 to 8 minutes) and another operation can be performed. In order to facilitate interruption, it is possible to respond promptly to customer inquiries. According to the present invention, when another task is performed during the execution of a task, the terminal can rescue the invalid screen operation of the interrupt task caused by the mismatch between the transmission states of the terminal and the host computer. After the first interruption of the work, the operator simply confirms the contents of the interrupted work screen to be displayed, and is ready for transmission to the host computer. Therefore, the operation time can be reduced, input errors can be reduced, and the customer can be promptly dealt with and the service can be improved.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a system configuration diagram according to an embodiment of the present invention. FIG. 2 is a diagram showing a flow of operation (A) operation. FIG. 3 is a diagram showing a flow of operation (B) operation saving / reproduction. FIG. 4 is a diagram showing operating conditions. FIG. 5 is a diagram showing an example of a storage method in a memory area. FIG. 6 is a flowchart of a process for storing and reproducing business. FIG. 7 is an operation of a business (A) in the second embodiment. Save
Diagram showing the flow of playback processing [Description of References] 1 Display 2 Keyboard 4 Hard Disk 10 Business Screen Group

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Claims (1)

(57) in the interrupt process of other operations in the reservation ticketing terminal is [claimed is: 1. A host computer and online connection, instructs the interruption to the terminal in the middle of job operation is input Rukoto <br / > When a Ku other business interruption operation is input, the terminal input
It transmits the force data to the host computer, the terminal and when the transmission state between the host computer is a mismatch, prior SL becomes reception data interruption instruction from the host computer, the terminal operations operation screen interrupt The information and the input data are stored in the memory, and then the terminal instructs the host computer to suspend.
Data is transmitted, and reception data from the host computer is interrupted.
At K , the terminal reads out the saved operation screen information and input data, synthesizes the operation screen reproduced from the operation screen information and the input data, and automatically displays the screen, and displays the input data of the interrupt service. The host computer
A method of interrupting another business, wherein the method is transmitted to the other business.