JP3438438B2 - Private branch exchange - Google Patents

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of monitoring a voice being recorded by a voice storage device using a speaker of a telephone with a speakerphone connected to an extension and off-hooking a handset. The present invention relates to an automatic private branch exchange that allows a user to talk with a party during recording. 2. Description of the Related Art Heretofore, if call forwarding or call forwarding is set in advance on a telephone connected to the extension of a private automatic exchange, the telephone is connected to another extension when the telephone is busy or not present. The message can be transferred to the voice storage device, and the message can be left in the mailbox of the extension. However, in the above-mentioned conventional system, the voice storage device and the extension exist separately and independently, and the central office trunk, the voice storage device, and the extension are connected at the same time. Since there was no means, there was a problem that the operation of monitoring a voice during message recording and confirming the other party and then starting a telephone conversation with the other party, as can be performed by a general answering machine, cannot be performed. Accordingly, the present invention provides an automatic private branch exchange in which a voice being recorded by a voice storage device is monitored by a speaker of a telephone equipped with a speakerphone connected to an extension, and if the handset is off-hook, a telephone call can be made with the other party being recorded. The purpose is to: [0005] The private branch exchange according to the present invention comprises a central office trunk interface for managing an interface with a central office trunk, an extension interface for managing an interface with a telephone with a speakerphone, and an extension. Voice storage device interface means for controlling an interface with a voice storage device connected to the communication side, a communication path means for connecting or releasing a communication path of an extension interface means, a voice storage device interface means, and a trunk trunk interface means, and an extension interface Means, control means for analyzing information sent via the voice storage device interface means and the office line trunk interface means to control each part in the system, and storing the possibility of recording monitoring by a telephone with a speakerphone. Recording monitor A possible / impossible storage means is provided, and it is determined whether the incoming call can be monitored for recording based on the recordable / impossible storage means. If the incoming call can be monitored for recording, the extension interface means and the office trunk Interface means, and via the extension interface means
Send the recorded content from the speakerphone of the telephone . [0006] According to the above configuration, when an incoming call occurs in the extension of the voice storage device and recording starts in the voice storage device, the voice storage device controls the extension number corresponding to the mailbox in which the voice is recorded. Send to means. The control means refers to the recording monitoring possible / impossible storage means and, when judging that the extension is an extension capable of recording monitoring, outputs the contents recorded in the voice storage device to the speaker of the extension telephone. Alternatively, the control means notifies the extension of the start of the recording by a bell signal by a setting in the recording monitoring possible / impossible storage means, and when the handset of the extension telephone is off-hook, the control means records the sound in the voice storage device. Monitor what is being done. When the handset of the extension telephone is off-hook while the handset of the extension telephone is on-hook, the control means detects the off-hook through the extension interface means, instructs the communication path means to connect to the extension, and records a message. You can talk with the other party. When the recording monitor is started by the notification of the bell signal and the recording monitor release key is pressed, the control means detects the release of the recording monitor through the extension interface means and connects to the telephone line means to the extension. Instruct and talk with the other party while recording a message. Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of a private branch exchange in one embodiment of the present invention, and FIG. 2 is a flowchart of the private branch exchange in one embodiment of the present invention. In FIG. 1, reference numeral 1 denotes a private branch exchange body;
Among them, 2 is a central office line, 3 is an office trunk interface means for controlling an interface with an office trunk, and 5 is a recording monitor which stores the possibility / impossibility of recording monitoring by a telephone 9 with a speakerphone connected to an extension. Possible / impossible storage means, 7 is an extension interface means for controlling an interface with the telephone 9 with a speakerphone, 10 is a voice storage device interface means for controlling an interface with the voice storage device 12 connected to the extension side, and 6 is an extension interface Means 7 and voice storage device interface means 10
A communication path means 4 for connecting or disconnecting a communication path of the office trunk interface means 3 analyzes information transmitted through the extension interface means 7, the voice storage device interface means 10 and the office trunk interface means 3. Control means for controlling each part of the private branch exchange body 1. A telephone 9 with a speakerphone is connected to the extension interface means 7 of the automatic private branch exchange body 1 by an extension line 8, and the voice storage device interface means 10 is connected to the voice storage device line 11 via a voice storage device line 11. The storage device 12 is connected. The operation of the private branch exchange constructed as described above will be described below. The called party sets in advance from the telephone with speakerphone 9 via the extension interface 7 whether or not this extension can monitor the recording and can notify of the recording start bell signal. When this setting is made, the control means 4 records the set information in the recording monitoring enable / disable recording means 5. First, the voice storage device 12 is transferred from the office line 2 of the private branch exchange 1 to the office trunk interface means 3.
When an extension is received, the communication path means 6 uses the voice storage device interface means 10 to transmit the voice storage device line 1.
A bell signal is transmitted to the voice storage device 12 via the communication device 1. Next, when the voice storage device 12 goes off-hook, a message recording request is made to the voice storage device 12 (step 1). The voice storage device 12 transmits the extension number corresponding to the mailbox where the message recording has been started to the voice storage device interface means 10 via the voice storage device line 11 (steps 2 and 3). If the extension number is not registered in the mailbox of the voice storage device 12, recording is performed until the recording of the message is completed (step 5). The control means 4 refers to the data and extension number stored in the recording monitoring possible / impossible storage means 5,
It is determined whether the extension incoming call can be monitored for recording (step 4). If the incoming call cannot be monitored for recording,
Voice storage device 1 until caller finishes recording message
The message is recorded to the second (step 5). If the incoming call can be monitored for recording,
The communication path means 6 connects the extension interface means 7 to the central office trunk interface means 3 and sends out the recorded contents from the speakerphone of the telephone 9 with a speakerphone via the extension line 8 (step 6). The called party can listen to the contents recorded from the speakerphone of the telephone 9 with speakerphone, and when the called off-hook of the telephone 9 with speakerphone (step 7), the communication path means 6 becomes The office line trunk interface means 3 and the extension interface means 7 are connected to enable communication. At the same time, the voice storage device interface means 10 is released to end the recording (step 9). If the telephone 9 with speakerphone is not off-hook, a message is recorded in the voice storage device 12 until the caller finishes recording (step 8). As shown in FIG. 3, when an extension incoming from the central office line 2 to the local trunk interface unit 3 to the voice storage unit 12 occurs, the communication path unit 6 uses the voice storage unit interface unit 10 to transmit the voice. A bell signal is transmitted to the voice storage device 12 via the storage device line 11. When the voice storage device 12 goes off-hook, a message recording request is made to the voice storage device 12 (step 10). The voice storage device 12 transmits the extension number corresponding to the mailbox where the message recording has started to the voice storage device interface means 10 via the voice storage device line 11 (steps 11 and 12). If the extension number is not registered in the mailbox of the voice storage device 12, recording is performed until the recording of the message is completed (step 14). The control means 4 refers to the data and extension number stored in the recording monitoring possible / impossible storage means 5,
It is determined whether or not a recording monitor with a bell signal notification is possible for the incoming extension (step 13). If the recording cannot be monitored for the incoming call, the recording is performed until the message recording is completed (step 14). If a recording monitor with a bell signal notification is possible for the incoming call, the communication path means 6 connects the extension interface means 7 and the central office trunk interface means 3, and a speaker via the extension line 8. A bell signal is transmitted to the telephone 9 with a telephone (step 15). If the called party does not off-hook the telephone 9 with the speakerphone, a message is recorded in the voice storage device 12 until the calling party finishes recording (steps 16 and 17). When the called party off-hooks the telephone 9 with the speakerphone, the called party can hear the recorded contents from the handset (step 18). Here, when the called party releases the recording monitor on the telephone 9 with speakerphone, the communication path means 6 connects the office trunk interface means 3 and the extension interface means 7 to enable communication. At the same time, the voice storage device interface means 10 is released to end the recording (steps 19 and 21). If the called party does not release the recording monitor of the telephone 9 with speakerphone, or if the telephone 9 with speakerphone is on-hook, a message is recorded in the voice storage device 12 until the caller finishes recording. (Step 20). The private branch exchange according to the present invention is connected to an office line trunk interface means for managing an interface with an office trunk, an extension interface means for managing an interface with a telephone with a speakerphone, and an extension line. Voice storage device interface means for controlling an interface with a voice storage device, extension line means for connecting or disconnecting a voice path between the extension interface means, voice storage device interface means and central office trunk interface means, extension interface means, voice storage Control means for analyzing information sent through the device interface means and the office trunk interface means to control each part in the system, and recording monitor capable of recording / non-enabling recording monitoring by a telephone with a speakerphone / Impossible Because of the storage means, when an incoming call is received at an extension, a message can be recorded in the voice storage device, the voice during message recording can be monitored, and after confirming the other party, a conversation with the other party can be started.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram of an automatic private branch exchange according to one embodiment of the present invention; FIG. 2 is a flowchart of an automatic private branch exchange according to one embodiment of the present invention; Flowchart of Automatic Private Branch Exchange in Embodiment [Description of References] 1 Automatic Private Branch Exchange 2 Office line 3 Office line trunk interface means 4 Control means 5 Recording monitoring enabled / disabled storage means 6 Communication path means 7 Extension interface means 8 Extension Line 9 telephone with speakerphone 10 voice storage device interface means 11 voice storage device line 12 voice storage device

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int.Cl. ⁷ , DB name) H04M 3/42-3/58 H04M 1/00 H04M 1/24-1/253 H04M 1/58-1 / 62 H04M 1/66-1/82 H04Q 3/58-3/62

Claims (1)

(57) [Claims] [Claim 1] An office trunk interface means for managing an interface with an office trunk, an extension interface means for managing an interface with a telephone, and a voice storage device connected to an extension. A voice storage device interface means for controlling an interface of: a communication path means for connecting or releasing a communication path of the extension interface means, the voice storage device interface means and the central office trunk interface means; the extension interface means; Control means for analyzing information transmitted via the device interface means and the office trunk interface means to control each part in the system; and for recording monitoring enabling / disabling recording monitoring by the telephone, An impossible storage means, wherein the voice When the product records a message for an incoming call, it determines whether or not the incoming call can be recorded based on the recording monitor enable / disable storage means. The line means connects the extension interface means and the central office trunk interface means, and the telephone is switched via the extension interface means .
An automatic private branch exchange that sends recorded content from a speakerphone .