JP3572220B2 - Receiver agency - Google Patents

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a receiving agent device provided with a receiving agent center for transferring a call from a caller to a customer and receiving the call on behalf of the customer.
[0002]
[Prior art]
FIG. 2 is a block diagram showing a conventional receiving proxy device.
[0003]
As shown in FIG. 2, the conventional receiving proxy device is connected to a customer 3 via a telephone line 2 and a connection transmitted from a caller, ie, end users 1A to 1C to the customer 3 via the telephone line 2. A reception agent center 20 is provided for receiving signals on behalf of the customer 3. The reception agent center 20 includes an exchange 4 for adding a transfer destination number to connection signals transmitted from the end users 1A to 1C, and an exchange 4. Terminating units 6A to 6C for receiving connection signals to which a transfer destination number has been added, a customer data storage unit 10 for storing customer data relating to customer 3, and a corresponding connection in response to reception of a connection signal by terminating unit 6. Incoming call information display units 7A to 7C for displaying the customer data called from the customer data storage unit 10 corresponding to the signals, and the operator receiving the connection signal and receiving an end user 1A to 1C It has a telephone 5A~5C for answering, and a network 9 which connects the incoming portion 6A~6C and customer data storage section 10.
[0004]
In the conventional receiving proxy device configured as described above, for example, when a call is made from the end user 1A to the customer 3 and the connection signal is transferred to the exchange 4 of the receiving proxy center 20 via the telephone line 2. The exchange 4 adds a transfer destination number to the connection signal, and connects to, for example, the receiving unit 6A. The receiving section 6A calls customer data corresponding to the connection signal from the customer data storage section 10 via the network 9, and displays the customer data on the incoming information display section 7A. Then, the operator responds to the end user 1A via the telephone 5A while referring to the customer data displayed on the incoming information display section 7A.
[0005]
[Problems to be solved by the invention]
By the way, in the above-mentioned conventional receiving proxy device, since all the customer data is stored in the customer data storage unit 10, if the network 9 or the customer data storage unit 10 becomes unusable due to a failure or the like, the receiving units 6A to 6A to 6C are used. 6C cannot process a customer data call from the customer data storage unit 10 via the network 9, and none of the incoming information display units 7A to 7C can display customer data. There was a problem that could not be done.
[0006]
The present invention has been made in view of such a situation in the related art, and an object of the present invention is to provide a receiving agent apparatus that can reliably call and display customer data.
[0007]
[Means for Solving the Problems]
In order to achieve this object, the present invention relates to a receiving apparatus which is connected to a customer via a telephone line, and in which a connection signal transmitted from a caller to the customer via the telephone line is transferred and received on behalf of the customer. A receiving unit that receives the connection signal; a customer data storage unit that stores customer data relating to the customer; and a receiving unit that receives the connection signal by the receiving unit. A reception information display unit that displays the customer data corresponding to a connection signal, wherein the reception unit calls all customer data required for reception from the customer data storage unit at regular intervals, Optionally, an auxiliary storage unit for storing the customer data is provided, and the incoming information display unit displays the customer data called from the auxiliary storage unit. I have done it.
[0008]
According to the present invention configured as described above, the auxiliary storage unit provided in the receiving unit stores the customer data stored in the customer data storage unit. When the connection signal transmitted from the caller to the customer is transferred and received by the reception unit of the reception agency, the reception unit calls the customer data corresponding to the connection signal from the auxiliary storage unit, and the customer data is transmitted to the reception information. It is displayed on the display unit. Thus, even if the network between the receiving unit and the customer data storage unit or the customer data storage unit becomes unusable due to a failure or the like, the receiving unit can call and display the customer data from the auxiliary storage unit, and therefore, it can be surely provided. Call display of customer data can be performed.
[0009]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an embodiment of a receiving proxy device according to the present invention will be described with reference to the drawings.
[0010]
FIG. 1 is a block diagram showing one embodiment of the receiving proxy device of the present invention. The same components as those shown in FIG. 2 are denoted by the same reference numerals. That is, 1A to 1C is an end user, 2 is a telephone line, 3 is a customer, 4 is an exchange, 5A to 5C is a telephone, 7A to 7C is an incoming information display unit, 9 is a network, 10 is a customer data storage unit, 20 Is a reception agency.
[0011]
As shown in FIG. 1, the receiving proxy device of the present embodiment includes auxiliary storage units 16A1 to 16C1 for storing customer data stored in the customer data storage unit 10 in the receiving units 16A to 16C, and a reception information display unit. 7A to 7C display customer data called from the auxiliary storage units 16A1 to 16C1.
[0012]
In this embodiment, the receiving units 16A to 16C call out all the customer data necessary for the reception proxy from the customer data storage unit 10 at regular time intervals, and store the information in the auxiliary storage units 16A1 to 16C1 as needed. Is stored and updated to the latest customer data, and correction of the customer data is performed by modifying the data in the customer data storage unit 10 so that all the auxiliary storage units 16A1 to 16C1 store the same customer data. I have.
[0013]
For example, when the end user 1A makes a call to the customer 3, a connection signal is transmitted to the customer 3 via the telephone line 2 if the contract time of the receiving agent is out of the contract time. The connection signal is transmitted to the exchange 4. The exchange 4 adds a transfer destination number to the connection signal, and connects to, for example, the receiving unit 16A. The receiving unit 16A calls customer data corresponding to the connection signal from the auxiliary storage unit 16A1, and displays the customer data on the incoming information display unit 7A. Then, the operator responds to the end user 1A via the telephone 5A while referring to the customer data displayed on the incoming information display section 7A.
[0014]
In the embodiment configured as described above, even if the network 9 or the customer data storage unit 10 between the reception units 16A to 16C and the customer data storage unit 10 becomes unavailable due to a failure or the like, the reception units 16A to 16C remain in the auxiliary storage unit. Customer data can be called from 16A1 to 16C1, and the customer data can be displayed on the incoming call information display units 7A to 7C. Therefore, it is possible to reliably call and display the customer data.
[0015]
【The invention's effect】
Since the present invention is configured as described above, the receiving unit can call and display the customer data from the auxiliary storage unit, and can reliably call and display the customer data. There is an effect that it is possible to reduce a situation in which business cannot be performed and to improve the reliability of customers.
[Brief description of the drawings]
FIG. 1 is a block diagram showing an embodiment of a receiving proxy device of the present invention.
FIG. 2 is a block diagram showing a conventional receiving proxy device.
[Explanation of symbols]
1A-1C End user (caller)
2 telephone line 3 customer 4 exchange 5A-5C telephone 7A-7C incoming information display unit 9 network 10 customer data storage unit 16A-16C receiving unit 20 reception agency center 16A1-16C1 auxiliary storage unit

Claims (1)

A receiving agent center connected to the customer via a telephone line and receiving a connection signal transmitted from the caller to the customer via the telephone line and receiving the connection signal on behalf of the customer; and A receiving unit for receiving the connection signal, a customer data storage unit for storing customer data relating to the customer, and displaying the customer data corresponding to the connection signal in response to the reception of the connection signal by the receiving unit. A receiving information display unit having
In the receiving unit, all the customer data necessary for the reception proxy is called from the customer data storage unit at regular time intervals, and an auxiliary storage unit for storing the customer data as needed is provided. A reception agent device displaying the customer data called from a storage unit.

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