JP3611139B2 - Operation information collection method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention selectively collects operation information desired by a customer when collecting operation information as a result of executing a service in a telecommunication system centered on executing a customer-defined service, or The present invention relates to an operation information collection method that makes it possible to collect any operation information item desired by a customer.
[0002]
[Prior art]
Conventionally, with regard to operational information representing the results of executing a variety of customer-defined services in a telecommunication system centered on executing customer-defined services, customers have conventionally only information fixedly determined in advance by the system. Was getting.
[0003]
[Problems to be solved by the invention]
In a conventional telecommunications system, it is impossible for a customer to selectively acquire a desired operation information item or collect any operation information that the customer wants to acquire. There is a problem that only information can be acquired.
[0004]
The present invention has been made in view of the above, and an object of the present invention is to selectively collect operation information items desired by a customer for operation information representing the results of executing various services defined by the customer. It is another object of the present invention to provide an operation information collection method that makes it possible to collect arbitrary information.
[0005]
[Means for Solving the Problems]
To achieve the above object, the invention described in claim 1 comprises a plurality of exchanges each connected with a communication terminal, and SLP definition means for defining a service logic program in which a customer defines an execution procedure of an arbitrary service. A service management device, a service management terminal for presenting a service logic program defined in the service management device to a customer, service execution control means for executing and controlling a plurality of services based on the service logic program, downloaded from the service management device Download information management means for storing and managing the service logic program, and when the service execution control means requests the service logic program to be read out, the service logic program requested to be read out is delivered to the service execution control means In the telecommunications system having an intelligent network structure, the service management device comprising: a service control device provided with operation information storage editing transmission means that edits the collected operation information into a format for transmission to the service management device; The service control apparatus includes an acquired operation information designation information defining unit that creates acquired operation information designation information that designates operation information that is expected to be collected in advance by a service that defines an execution procedure by the SLP definition unit. The service execution control means of the service control device has a function of recognizing operation information to be acquired by referring to the acquired operation information designation information created by the acquired operation information designation information definition means. It is an operation information collection method characterized by having.
[0006]
The invention according to claim 2 is a service management apparatus comprising a plurality of exchanges each connected with a communication terminal, and an SLP definition means for defining a service logic program in which a customer defines an execution procedure of an arbitrary service, A service management terminal for presenting a customer with a service logic program defined by the service management device, service execution control means for executing and controlling a plurality of services based on the service logic program, and a service logic program downloaded from the service management device When a service logic program read request is received from the service execution control means, the download information management means for paying the service logic program that meets the read request to the service execution control means, and the collected operation In an intelligent network structure telecommunications system comprising a service control device having operational information storage editing / transmission means for transmitting after editing the information into a format for transmission to the service management device, the information is read by the service execution control means. The service logic program has a function of acquiring operation information peculiar to each service whose execution procedure is defined by the customer, while the service execution control means stores the storage location of the operation information collected by the read service logic program. It is an operation information collection method characterized by having a function to manage.
[0007]
In the operation information collection method of the present invention, the service execution control means in the service control apparatus includes means for collecting operation information that is expected to be collected in advance by various services defined by the customer. The item is presented to the customer as an operation information item menu that can be collected by the system. The customer defines a service logic program in which a service execution procedure is described in the service management apparatus, and at the same time defines acquired operation information designation information that is information obtained by selecting an operation information item to be acquired from the menu. The acquired operation information designation information is downloaded to the service execution control device together with the service logic program, and when the service execution control means in the service control device reads the service logic program and executes the service, the acquired operation information designation By referring to the information, it is possible to collect operation information specified by the customer.
[0008]
In addition, when collecting operation information specific to a wide variety of services defined by customers, a service logic program defined by the customer is provided with a means for acquiring operation information desired to be acquired, and service control In the service execution control means in the apparatus, only the storage location of the operation information collected by the service logic program is managed, and the acquired operation information is stored in the operation information storage place managed by the service execution control means in the service control apparatus. By storing the data, the customer can collect arbitrary information by performing processing to be transmitted to the service management device by the service execution control means.
[0009]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0010]
FIG. 1 is a block diagram showing a configuration of an operation information collection method according to the first embodiment of the present invention. In the figure, 10 is a subscriber in an intelligent network, 11 is a communication terminal, 12 is an exchange, 13 is a service control device, 14 is a service management device, and 15 is a service management terminal.
[0011]
FIG. 2 is a block diagram showing a configuration of the service management apparatus 14. In the figure, 20 is a communication control means for controlling communication with the service control apparatus 13, 21 is an SLP definition means for defining a service logic program (hereinafter abbreviated as SLP) in which a customer defines a service execution procedure, 22 Is an acquired operation information specifying information defining unit for generating acquired operation information specifying information specifying the operation information that the customer wants to acquire. 23 stores the operation information transmitted from the service control device 13 and converts it into a format desired by the customer. Operation information display means for presenting to the customer via the service management terminal 15, and 15 is a service management terminal for presenting the SLP definition, the definition of acquired operation information designation information, and the collected operation information to the customer. It does not matter whether the service management terminal 15 is a different terminal or the same terminal for the definition of SLP, the definition of acquired operation information designation information, and the display of operation information.
[0012]
FIG. 3 is a block diagram showing a configuration of the service control device 13. In the figure, reference numerals 30 and 31 denote communication control means for controlling communication with the exchange 12 and the service management apparatus 14, respectively. 32 reads and interprets and executes the SLP defined by the customer, and is also designated by the acquired operation information designation information. Service execution control means 33 having means for collecting the operation information, 33 stores the SLP defined by the customer downloaded from the service management apparatus 14 and the acquired operation information designation information, and the SLP or acquisition operation from the service execution control means 32 When there is a request for reading the information designation information, the download information management means 34 having means for paying out the information to the service execution control means 32, stores operation information collected by the service execution control means 32, and manages service management After editing to the format to be transmitted to the device 14, means for transmitting Operational information storing editing transmitting means, 35 is a SLP loaded in service execution control means during service execution.
[0013]
Next, the operation of the operation information collection method of the first embodiment configured as described above will be described in the case where the service executed with reference to FIGS. 4 and 5 is a toll-free service. Also, the operation information items that can be acquired on the system side are the calling / calling subscriber number and dial number, and the calling / calling subscriber number and dial number are specified as the operation information that the customer acquires at the service start / end time. The operation information collection procedure will be described.
[0014]
FIG. 4 shows a procedure in which an arbitrary customer, which is a prerequisite for realizing the operation information collection process, defines SLP and acquired operation information designation information and downloads the information to the service control apparatus. The customer defines the SLP (for example, SLP for toll-free service) by operating the service management terminal 15 connected to the SLP definition means 21 of the service management device 14. Thereafter, a download request signal 40 including the SLP is transmitted to the communication control means 20. Further, by operating the service management terminal 15 connected to the acquired operation information setting information definition means 22, the acquired operation information designation information (acquires calling / receiving subscriber number and dial information) is defined. After defining the acquired operation information designation information, a download request signal 41 including the acquired operation information setting information is transmitted to the communication control means 20.
[0015]
Upon receiving the download request signal 40 including the service execution procedure, the communication control unit 20 transmits a download request signal 42 including the SLP to the service control device 13. Further, the communication control means 20 that has received the download request signal 41 including the acquired operation information designation information transmits a download request signal 43 including the acquired operation information designation information to the service control device 13. The download request signals 42 and 43 may be the same signal or different signals. The communication control means 31 in the service device that has received the download request signals 42 and 43 transmits download request signals 44 and 45 to the download information management means 33. The download request signals 44 and 45 may be the same signal or different signals.
[0016]
FIG. 5 shows an operation information collection procedure when the service (free dial) defined by the customer is executed by a call from an arbitrary caller.
[0017]
An arbitrary calling subscriber 10 operates the communication terminal 11 to dial a connection destination logical number (for example, 0120-111111) and include the calling subscriber number and dial information in the exchange 12 that accommodates the communication terminal 11. The outgoing call signal 50 is transmitted. Upon receiving the call signal 50, the originating exchange 12 transmits a call setup processing signal 51 to the communication terminal 11 of the calling subscriber 10, and then analyzes the contract conditions corresponding to the calling subscriber number to check the service control device 13. The service control device 13 is transmitted to the service control device 13 by identifying that the call should be notified of the service activation, and including the service identification information, the calling subscriber number, and the dial information.
[0018]
The communication control unit 30 of the service control device 13 that has received the notification signal 52 sends a notification 53 including service identification information, a calling subscriber number, and dial information to the service execution control unit 32. The service execution control unit 32 that has received the notification 53 makes a request 54 including the service identification information in the notification 53 to the download information management unit 33. Upon receiving this request 54, the download information management means 33 returns a response 55 including the SLP specified by the service identification information and the acquired operation information designation information to the service execution control means 32. The SLP read on the service execution control means 32 is referred to as SLP35.
[0019]
The service execution control means 32 that has received the response 55 recognizes the operation information (calling / calling subscriber number, dial information) to be acquired by referring to the acquired operation information designation information, and sends a notification signal 53 from the switch 12 to the notification signal 53. The included calling subscriber number and dial information are collected, and a storage instruction 56 including them is sent to the operation information storage editing transmission means 34.
[0020]
Next, the service execution control means 32 performs activation 57 including dial information for the SLP 35. Upon receiving the activation 57, the SLP 35 converts the dial information (0120-111111) included in the activation 57 into a connection destination physical number (eg, 0420-50-2530). After the connection destination physical number conversion, the SLP 35 issues a connection instruction 58 to the connection destination physical number to the service execution control means 32. The service execution control unit 32 that has received the connection instruction 58 transmits to the communication control unit 30 a connection instruction 59 including the connection destination physical number. At this time, an accumulation instruction 60 including a connection destination physical number (for example, 0420-50-2530) is sent to the operation information accumulation editing transmission means 34.
[0021]
The communication control means 30 that has received the connection instruction signal 59 sends a connection instruction signal 61 including the connection destination physical number to the originating exchange 12. The originating exchange 12 that has received the connection instruction signal 61 performs a connection process with the terminating exchange 12 to realize communication between the originating subscriber and the terminating subscriber.
[0022]
Communication between the calling subscriber 10 and the called subscriber 10 is completed, and the originating exchange 12 that has detected the termination sends a notification signal 62 to the service control device 13. The communication control device 30 in the service control device 13 that has received the notification signal 62 sends a notification 63 to the service execution control device 32. The service execution control device 32 that has received the notification 63 issues an operation information transmission instruction 64 to the operation information storage editing transmission means 34. Upon receiving the operation information transmission instruction 64, the operation information storage / editing / transmission means 34 edits the stored calling / terminated subscriber number and dial information into a format for transmitting to the service management apparatus 14, and then includes the operation information including these. A notification signal 65 is transmitted to the service management apparatus 14.
[0023]
The communication control means 20 in the service management apparatus 14 that has received the operation information transmission signal 65 notifies the operation information display means 23 of the operation information display 66. The operation information display means 23 that has received the operation information display 66 presents the operation information to the customer via the service management terminal 15. It does not matter whether the operation information is displayed autonomously or at every customer request.
[0024]
Next, with reference to FIG. 6 and FIG. 7, how far the free dial service control procedure information is executed when the operation of the second embodiment of the present invention is not performed normally in the free dial service. An operation information collection procedure for collecting the passing points set in the service execution control information will be described.
[0025]
FIG. 6 shows a procedure in which an SLP that realizes a service is defined by an arbitrary customer that is assumed when the operation information collection process is realized, and the SLP is downloaded to the service control apparatus.
[0026]
The customer defines the SLP (for example, SLP for toll-free service) by operating the service management terminal 15 connected to the SLP definition means 21 of the service management device 14. Thereafter, a download request signal 70 including the SLP is transmitted to the communication control means 20. The communication control unit 20 that has received the download request signal 70 transmits a download request signal 71 including the SLP to the service control device 13. The communication control means 31 in the service control device that has received the download request signal 71 transmits a download request signal 72 to the download information management means 33.
[0027]
FIG. 7 shows an operation information collection procedure when the service defined by the customer is executed by a call from an arbitrary caller.
[0028]
An arbitrary calling subscriber 10 operates the communication terminal 11 to dial a connection destination logical number (for example, 0120-111111) and transmits a calling signal 80 to the exchange 12 that accommodates the calling terminal 11. Upon receiving the call signal 80, the calling exchange 12 transmits a call setting process signal 81 to the communication terminal 11 of the calling subscriber 10, and then analyzes the contract conditions corresponding to the calling subscriber number to check the service control device 13. The service control device 13 transmits a notification signal 82 including service identification information, a calling subscriber number, and dial information.
[0029]
The communication control unit 30 of the service control device 13 that has received the notification signal 82 gives the service execution control unit 32 a notification 83 including service identification information, a calling subscriber number, and dial information. Upon receiving the notification 83, the service execution control unit 32 makes a request 84 including the service identification information in the notification 83 to the download information management unit 33. Upon receiving this request 84, the download information management means 33 returns a response 85 including the SLP specified by the service identification information to the service execution control means 32. The SLP read on the service execution control means 32 is referred to as SLP35.
[0030]
Next, the service execution control unit 32 performs activation 86 including dial information for the SLP 35. The SLP 35 that has received the activation 86 performs conversion processing from dial information (0120-111111) included in the activation 86 to a connection destination physical number (eg, 0420-50-2530). If an abnormality occurs here, the SLP 35 The processing point information at that time is stored in an arbitrary area, and an end instruction 87 including the storage position information of the information is notified to the service execution control means 32. Upon receiving this end instruction 87, the service execution control unit 32 acquires the operation information from the storage location and stores it in the area managed in the service execution control unit 32.
[0031]
The service execution control unit 32 that has received the end instruction 87 ends the execution of the SLP 35 after transmitting the disconnection instruction 88 to the communication control unit 30, and sends a storage instruction 93 to the operation information storage / edit transmission unit 34. . The communication control means 30 that has received the disconnection instruction 88 transmits a disconnection instruction signal 89 to the originating exchange 12. The originating exchange 12 that has received the disconnection instruction signal 89 transmits a disconnection signal 90 to the communication terminal 11 of the calling subscriber 10. The communication terminal 11 of the originating subscriber 10 that has received the disconnection signal 90 transmits a release signal 91 to the originating exchange 12. The originating exchange 12 that has received the release signal 91 transmits a release completion signal 92 to the communication terminal 11 of the called subscriber 10.
[0032]
The operation information storage editing transmission means 34 that has received the storage instruction 93 edits the information into a format for transmitting to the service management apparatus 14 and then transmits an operation information notification signal 94 including these to the service management apparatus 14.
[0033]
The communication control unit 20 in the service management apparatus 14 that has received the operation information transmission signal 94 notifies the operation information display unit 23 of the operation information display 95. The operation information display means 23 that has received the operation information display 95 presents the operation information to the customer via the service management terminal 15. It does not matter whether the operation information is displayed autonomously or at every customer request.
[0034]
【The invention's effect】
As described above, according to the present invention, a customer defines a service, designates an operation information item from a menu presented as an operation information item that can be acquired by the system, and selectively acquires desired operation information. be able to. In addition, it is possible to collect any information desired to be collected regarding operation information unique to the service defined by the customer.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of an operation information collection method according to a first embodiment of the present invention.
FIG. 2 is a block diagram showing a configuration of a service management apparatus used in the operation information collection method of FIG.
3 is a block diagram showing a configuration of a service control apparatus used in the operation information collection method of FIG. 1. FIG.
FIG. 4 defines an SLP that realizes a service for any customer that is a prerequisite for realizing communication in the first embodiment, defines acquired operation information setting information, and stores these information in the service control apparatus. It is a figure which shows the procedure to download.
FIG. 5 is a diagram illustrating an operation information collection procedure when a service defined by the customer is executed by a call from an arbitrary caller in the first embodiment.
FIG. 6 is a diagram showing a procedure of an operation according to the second embodiment of the present invention, and in particular, an SLP that realizes a service is defined by an arbitrary customer, which is a premise when realizing communication, and It is a figure which shows the procedure which downloads SLP.
FIG. 7 is a diagram illustrating an operation information collection procedure when a customer-defined service is executed by a call from an arbitrary caller in the second embodiment.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 Subscriber 11 Communication terminal 12 Exchange 13 Service control device 14 Service management device 20, 30, 31 Communication control means 21 SLP definition means 22 Acquisition operation information setting information definition means 23 Operation information display means 32 Service execution control means 33 Download information management Means 34 Operation information storage edit transmission means 35 SLP

Claims (2)

A plurality of exchanges each connected to a communication terminal;
A service management apparatus having SLP definition means for defining a service logic program in which a customer defines an execution procedure of an arbitrary service;
A service management terminal for presenting to the customer a service logic program defined by the service management device;
Service execution control means for controlling execution of a plurality of services based on a service logic program, service logic programs downloaded from the service management apparatus are accumulated and managed, and a service logic program read request is received from the service execution control means In addition, download information management means for paying out the service logic program requested to be read to the service execution control means, and editing the collected operation information into a format for transmission to the service management apparatus, and then transmitting the operation information storage editing In an intelligent network structure telecommunications system comprising a service control device comprising a transmission means,
While the service management device comprises acquisition operation information designation information defining means for creating acquisition operation information designation information that designates operation information that is expected to be collected in advance by a service whose execution procedure is defined by the SLP definition means,
The service execution control means of the service control device has a function of recognizing operation information to be acquired with reference to the acquired operation information designation information created by the acquired operation information designation information definition means. Collection method. A plurality of exchanges each connected to a communication terminal;
A service management apparatus having SLP definition means for defining a service logic program in which a customer defines an execution procedure of an arbitrary service;
A service management terminal for presenting to the customer a service logic program defined by the service management device;
Service execution control means for controlling execution of a plurality of services based on a service logic program, service logic programs downloaded from the service management apparatus are accumulated and managed, and a service logic program read request is received from the service execution control means In addition, a download information management unit that pays out the service logic program that meets the read request to the service execution control unit, and an operation information storage edit that is transmitted after the collected operation information is edited into a format that is transmitted to the service management device In an intelligent network structure telecommunications system comprising a service control device comprising a transmission means,
While the service logic program read into the service execution control means has a function of acquiring operation information specific to each service for which an execution procedure is defined by a customer,
The service execution control means has a function of managing the storage location of the operation information collected by the read service logic program.

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