JP3623730B2 - Locker system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a locker system that manages locks in cyberspace through a network, and relates to a locker system that handles troubles that occur in connection with the use of lockers by remote guidance.
[0002]
[Prior art]
As shown in FIG. 12, conventional lock cabinets are generally used for locking and unlocking by using mechanical keys and locks. In some cases, a password is entered from a numeric keypad, or a magnetic card is used. There are those that operate and lock and unlock by operating the electromagnetic lock by reading, but lock and unlock by managing the lock in cyberspace, and further occur with the use of the lockable cupboard There was no locker system to handle troubles by remote guidance.
[0003]
[Problems to be solved by the invention]
A conventional lock cabinet with a mechanical key and lock, or a lock or unlock by operating a magnetic lock by entering a password or reading a magnetic card, has the first problem. There was troublesome storage and storage of passwords, and there were weak security due to loss of keys and magnetic cards and leaked passwords.
[0004]
In addition, as a second problem, when the locker and unlocker are different in the delivery of goods, etc., it is necessary to transmit the key, magnetic card or password from the locker to the unlocker. Both of them lost time and effort for handing over keys, magnetic cards and passwords, and diminished the convenience of using a locked cupboard for handing over goods.
[0005]
In addition, as a third problem, with the expansion of electronic commerce via the Internet, it is possible to manage locking and unlocking in cyberspace. In addition, there is a problem with locked cabinets and the use of locked cabinets for electronic commerce. There is a need for a locker system that can respond to returned goods due to product defects with remote guidance.
[0006]
[Means for Solving the Problems]
The locker system according to claim 1 of the present invention includes a lock cabinet, a lock management device, a mobile communication terminal device, a consultation reception device, and a consultation management device, and lock management between the lock cabinet and the lock management device. A communication means, a user communication means between the lock management device and the mobile communication terminal device, a consultation reception communication means between the lock management device and the consultation reception device, the consultation reception Consultation management communication means is provided between the device and the consultation management apparatus, and the lock management apparatus locks and unlocks the cabinet with lock that is issued from the mobile communication terminal device through the user communication means. And unlocking / unlocking the lock cabinet based on the command through the lock management communication means, and the lock cabinet issues the lock / unlock command from the lock management device. Based on Performs locking / unlocking of the lock of the lock armoire to be used subject, the consultations device and the consultation management device includes an image input means and voice input and output unit of the camera, further wherein consultations device and the consultation management device consultation but said to exchange of information by the image and voice through consultations communication means, the user of the lock armoire being in the consultations device side and the consultation management device side are adviser exchanged images and sound With means ,
In the case of an abnormality in the lock cabinet or an abnormality in the product stored in the lock cabinet after unlocking during the operation of the locking / unlocking, the mobile communication terminal device is the lock management device. When the abnormality information is received, the lock management device transmits management information including the lock cabinet number and the telephone number of the user's mobile communication terminal device to the consultation acceptance device. The consultation receiving apparatus transmits the occurrence of the abnormality and the management information to the consultation management apparatus through the consultation management communication means, and the consultation means makes a consultation with the user and the consultation management apparatus .
[0007]
The locker system according to claim 2 of the present invention is provided with a printing means in the consultation accepting device, prints a record relating to the use of the lockable cupboard by the printing means, and provides it to the user of the lockable cupboard.
[0008]
In the locker system according to the third aspect of the present invention, a cabinet with a return lock is provided on the lock cabinet, and the lock management device unlocks / locks the cabinet with the return lock.
[0009]
The locker system according to claim 4 of the present invention is set up in a floor where a consultation reception apparatus is partitioned from the surroundings to form a trouble consultation room.
[0010]
The locker system of Claim 5 of this invention transmits the entrance message to a trouble consultation room from a lock management apparatus to the mobile communication terminal device of the user of a lockable cupboard.
[0011]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0012]
FIG. 1 is a block diagram showing a configuration example of a system in the first embodiment of the present invention.
[0013]
Referring to FIG. 1, the locker system of the present invention includes a lock cabinet 100, a lock management device 200, a mobile communication terminal device 300, and a mobile phone that relays communication of the mobile communication terminal device 300. A PHS base station 400, a consultation reception device 500, and a consultation management device 600. The lock cabinet 100 and the lock management device 200 communicate with each other by a lock management communication means; The mobile communication terminal device 300 communicates with each other by user communication means, the lock management device 200 and the consultation reception device 500 communicate with each other by consultation reception communication means, and the consultation reception device 500 and the consultation The management apparatus 600 is configured to communicate with each other by a consultation management communication unit.
[0014]
The lockable cupboard 100 includes one or more lockable merchandise cupboards 101 to be used for storing products and the like. Each lockable product cabinet 101 includes an electromagnetic lock 102 that locks / unlocks the door, and includes a locker management device 103 that is electrically connected to the lockable product cabinet 101. A series of numbers for distinguishing from other lockable product cabinets 101 is assigned as a lockable product cabinet identification number 106 to the lockable product cabinet 101 of one or more lockable cabinets 100 at a certain installation location. Management of locking and unlocking of the individual product cabinets 101 with locks is performed internally, and identification from the outside is also possible. Further, at the time of unlocking when storing or taking out the product in the individual product cabinet 101 with lock, the lock lamp 105 which is turned off at the time of locking is blinked to indicate the state.
[0015]
The locker management device 103 is configured as illustrated in FIG. 7, and includes an arithmetic processing unit 1030, a communication interface 1031, and an input / output interface 1032, and is controlled by a software control function installed in the arithmetic processing unit 1030. , A function of communicating with the lock management device 200, controlling the electromagnetic lock 102 of the door of each lockable product cabinet 101, and performing locking / unlocking.
[0016]
The lock management device 200 is configured as illustrated in FIG. 8, and includes a calculation processing unit 2000 and a communication interface 2001, and the locker management device 103 is controlled by a software control function installed in the calculation processing unit 2000. And a function of communicating with the mobile communication terminal device 300 and the consultation accepting device 500.
[0017]
The mobile communication terminal apparatus 300 is configured as illustrated in FIG. 9, and includes an arithmetic processing unit 3000, a wireless communication interface 3002, a wireless communication antenna 3003, a display unit 3008, a key input unit 3009, and a speaker. 3011, a microphone 3012, a voice input / output unit 3017 that controls the speaker 3011 and the microphone 3012, and a battery 3013 that supplies power to the entire mobile communication terminal device 300, and software installed in the arithmetic processing unit 3000 It communicates with the lock management device 200 by the control function. The mobile communication terminal device 300 may be a mobile phone or PHS, or a mobile information terminal device provided with voice communication and data communication functions of the mobile phone or PHS.
[0018]
The consultation reception apparatus 500 is configured as illustrated in FIG. 3, and includes an arithmetic processing unit 5000, a display unit 5008, a camera 5014, a speaker 5011, a microphone 5012, a voice input for controlling the speaker 5011 and the microphone 5012. An output unit 5017, a communication interface 5001 between the communication network and the main body function of the consultation accepting device 500, and a lock control device 200, which is controlled by software control functions installed in the arithmetic processing unit 5000. , A function of communicating with the consultation management apparatus 600, an image input function by the camera 5014, and a function of displaying an image and character information by the display unit 5008.
[0019]
The consultation management apparatus 600 is configured as illustrated in FIG. 6, and the audio for controlling the arithmetic processing unit 6000, the display unit 6008, the camera 6014, the speaker 6011, the microphone 6012, the speaker 6011 and the microphone 6012. The communication interface 6001 is provided between the input / output unit 6017 and the communication network and the main body function of the consultation management device 600, and the function of communicating with the consultation reception device 500 by the control function of software installed in the arithmetic processing unit 6000. And an image input function by the camera 6014 and a function of displaying an image and character information by the display unit 6008.
[0020]
The lock management communication means is selected from a general-purpose input / output interface such as RS232C, a LAN, a public line, or the like according to the installation location of the lock cabinet 100 and the lock management device 200, the mutual distance, and the degree of security requirements. Further, the mobile communication means is configured using a mobile phone or a PHS wireless subscriber network and a public network. The consultation reception communication means and the consultation management communication means are also selected from a public line, a dedicated line, or the like according to the installation location of the consultation reception apparatus 500 and the consultation management apparatus 600, the mutual distance, and the degree of security requirements.
[0021]
Further, the software of the lock cabinet 100, the lock management device 200, the mobile communication terminal device 300, the consultation reception device 500, and the consultation management device 600 uses the backup line and communication in the case of communication failure of each communication medium. Security countermeasure functions such as encryption of information for ensuring safety of the computer.
[0022]
Next, the operation will be described.
[0023]
When unlocking and locking the product cabinet 101 with lock, the user calls the lock management device 200 from the mobile communication terminal device 300 through the user communication means, and as shown in FIG. The identification number attached to the attached product cupboard 101 is received. Next, the user selects one of the numbers displayed on the mobile communication terminal device 300, for example, the locked product cupboard 101 having a number of m + 3, and sends an unlock command to the lock management device 200. Send. Based on the unlocking command, the lock management device 200 is connected to the locker management device 103 of the lock cabinet 100 having the lockable product cabinet 101 through the lock management communication means, and the lockable product cabinet corresponding to the selected number. The unlocking command 101 is transmitted. The locker management device 103 sends an unlock signal to the electromagnetic lock 102 of the product cabinet 101 with the lock of the number m + 3 selected based on the command, and causes the lock lamp 105 to blink.
[0024]
The user closes the door by putting an item in the lockable merchandise cupboard 101 where the locking lamp 105 blinks. At this time, the user can also input authentication information necessary for checking the qualification of the unlocker when unlocking the lockable product cabinet 101. As this authentication information, for example, the telephone number of the mobile communication terminal device 300 possessed by the unlocker, information such as an e-mail address, a personal identification number, and a message transmitted from the user who put the item to the unlocker Is input to the mobile communication terminal apparatus 300. The input authentication information and the like are transmitted from the mobile communication terminal device 300 together with the lock command to the lock management device 200 through the user communication means. Based on the lock command, the lock management device 200 commands the lock management device 103 to lock the selected m + 3 locked product cabinet 101 through the lock management communication means, and the locker management device 103 selects the lock selected based on the command. A locking signal is sent to the electromagnetic lock 102 of the attached product cabinet 101 to lock it, and the locking lamp 105 is turned off.
[0025]
When unlocking the locked product cabinet 101 thus locked, the unlocking user calls the lock management device 200 from his / her mobile communication terminal device 300 through the user communication means, and the locked product An unlocking command is transmitted together with the identification number of the cupboard 101. At that time, in order to be authenticated by the lock management device 200 as a user having the unlocking qualification, information such as the telephone number and the personal identification number of the mobile communication terminal device 300 designated by the locker is transmitted. Are also input to the mobile communication terminal device 300 and transmitted together.
[0026]
The lock management device 200 receives information necessary for authentication and an unlocking instruction, compares the information with the authentication conditions that the unlocker should have, and stores the lock management device 200 if the conditions are satisfied. Transmits the unlock command for the selected product cabinet 101 to the locker management device 103 through the lock management communication means. The locker management device 103 sends an unlock signal to the electromagnetic lock 102 of the product cabinet 101 with the lock selected based on the command, and causes the lock lamp 105 to blink.
[0027]
Prior to transmitting the unlocking command to the locker management device 103, the lock management device 200, for example, information such as the product name and image of the product set by the locker at the time of locking in the delivery of the product for electronic commerce, etc. Is transmitted to the unlocker's mobile communication terminal device 300 through the user communication means and displayed. The unlocker confirms that the product is the product ordered by viewing this display, and if it is not the wrong product, the unlocking command may be sent from the mobile communication terminal device 300 to the lock management device 200. At that time, the lock management apparatus 200 cooperates with the payment system for the price of the electronic commerce product and the usage fee of the lock cabinet 100, confirms the balance of the unlocker's maintenance account, and confirms the price of the product and the lock cabinet. A request for deduction of 100 usage fees may be sent to a settlement organization. If inconvenience such as a shortage of balance occurs in the confirmation of the balance of the maintenance account, the lock management device 200 transmits to the mobile communication terminal device 300 and displays the inconvenience such as a shortage of balance and informs the unlocker. May be. When unlocking without inconvenience in the confirmation, the lock management device 200 instructs the locker management device 103 to unlock the selected product cabinet 101 through the lock management communication means. The locker management device 103 sends an unlock signal to the electromagnetic lock 102 of the product cabinet 101 with the lock selected based on the command, and causes the lock lamp to blink.
[0028]
The unlocker opens the door of the lockable product cabinet 101 whose locking lamp is blinking, takes out the stored items, and closes the door. If the locker management device 103 sends an unlock signal to the electromagnetic lock 102 of the lockable product cabinet 101 and unlocks it, the unlocking lamp flashes even after a predetermined time has passed. If it is not opened, the lock management device 200 transmits an alarm to the mobile communication terminal device 300 and prompts it. When the unlocker opens the door of the lockable commodity cabinet 101 where the locking lamp 105 is blinking, takes out the stored item and closes the door, the locker management device 103 turns off the locking lamp.
[0029]
When the unlocker finds out that the stored product is the wrong product in the confirmation of the product by the information displayed on the mobile communication terminal device 300, the lock management is performed from the mobile communication terminal device 300. Information indicating that the product has been rejected may be transmitted to the device 200 to cancel the unlocking.
[0030]
If an abnormality or failure of the locker system is found during the above-described locking or unlocking operation, or if an abnormality of the product is found after unlocking, the unlocker can manage the lock from the mobile communication terminal device 300. Information indicating abnormality is transmitted to the apparatus 200. Upon receiving the information indicating the abnormality, the lock management device 200 receives management information such as the number of the product cabinet 101 with lock and the telephone number of the mobile communication terminal device 300 of the unlocker through the consultation reception communication means. The consultation reception apparatus 500 transmits information indicating the occurrence of an abnormality and the management information to the consultation management apparatus 600 through the consultation management communication means.
[0031]
The consultation management apparatus 600 displays the above information on the display unit 6008 of the consultation management apparatus 600 and informs the counselor who is in the consultation management apparatus 600. The counselor is based on the display, and when the consultation reception device 500 is installed close to the lock cabinet 100, the image of the lock cabinet 100 in which an abnormality has occurred in the camera 5014 of the consultation reception device 500. And a command for transmitting the unlocked person's face image, etc., and the consultation management device 600 displays the image on the display unit 6008 to see the situation. In addition, the counselor transmits information such as images and characters from the consultation management device 600 to the consultation reception device 500 and displays the information on the display unit 5008 of the consultation reception device 500 to give guidance to the unlocker in the consultation reception device 500. In addition, a microphone and a speaker connected to each of the voice input / output unit 6017 of the consultation management apparatus 600 and the voice input / output unit 5017 of the consultation reception apparatus 500 are used in combination to interact with the unlocking person through the consultation management communication means, and perform guidance and trouble processing. I do.
[0032]
The dialogue between the counselor and the unlocker may be performed between the telephone 800 installed beside the consultation management apparatus 600 and the telephone 800 installed beside the consultation receiving apparatus 500. The side telephone 800 may use the mobile communication terminal device 300 of the unlocker.
[0033]
Further, a plurality of cameras 5014 are connected to the consultation reception apparatus 500, a face-to-face camera that reflects the unlocking person, a floor camera that reflects the surroundings of the consultation management apparatus 600, a product camera that reflects the product that the unlocking person has pointed out, It may be properly used for a camera or the like that reflects the closet 100 with lock. Similarly, the camera 6014 connected to the consultation management apparatus 600 may include a camera that can display a photograph of a product catalog in addition to the facing camera that displays the counselor. Further, the product camera on the side of the consultation receiving apparatus 500 may be attached with a product table 5015 on which the product for which the unlocker has trouble is placed.
[0034]
Next, a second embodiment of the present invention will be described with reference to the drawings.
[0035]
FIG. 4 shows a second embodiment of the present invention, and a locker system according to the present invention is configured by adding a printer 900 as a printing means to the consultation receiving apparatus 500 described in the first embodiment of the present invention. The printer 900 uses a printer capable of printing characters, images, etc., and is controlled by the software of the consultation receiving apparatus 500. Problems caused by using the lock cabinet 100 described in the first embodiment of the present invention. The consultation result is printed on paper so that it can be provided to the user of the lock cabinet 100.
[0036]
Next, a third embodiment of the present invention will be described.
[0037]
The locker system according to the present invention includes a lockable cabinet for returning goods for storing returned merchandise in the plurality of locked product cabinets 101 of the lockable cabinet 100 described in the first embodiment of the present invention. To do. The return cabinet with the lock is based on the unlocking and locking instructions transmitted from the consultation management device 600 to the lock management device 200 by the counselor, and the lock management device 200 has been described in the first embodiment of the present invention. Unlock / lock in the same way. The return lock cabinet may be fixedly provided from among the plurality of lock product cabinets 101 of the lock cabinet 100, and each time specified by the available lock product cabinet 101. It may be provided.
[0038]
Next, a fourth embodiment of the present invention will be described with reference to the drawings.
[0039]
FIG. 5 shows a fourth embodiment of the present invention, and a locker system according to the present invention is installed in a floor where the consultation reception apparatus 500 described in the first embodiment of the present invention is partitioned from the surroundings, and a trouble consultation room. 501 is configured.
[0040]
The partition is not limited as long as the privacy of the unlocker can be maintained, so that the dialogue between the counselor and the unlocker is not heard by others, or the display content of the display unit 5008 of the consultation reception apparatus 500 is displayed to others. Anything that prevents it from being seen. Further, the partition may be secured by providing a lock that can be opened only from the inside by an unlocker, or a lock that is controlled by the lock management device 600 to be unlocked / locked.
Next, a fifth embodiment of the present invention will be described with reference to the drawings.
[0041]
FIG. 11 shows a fifth embodiment of the present invention, and a locker system according to the present invention locks an entry message for allowing an unlocker to enter the trouble consultation room 501 described in the fourth embodiment of the present invention. 200 is transmitted to the mobile communication terminal device 300 of the user of the lockable cupboard 100.
Transmission of the entry message is when the unlocker described in the first embodiment of the present invention finds an abnormality or failure of the locker system during the operation of locking or unlocking the locked product cabinet 101, When a product abnormality is discovered after unlocking, the unlocker transmits information representing the abnormality from the mobile communication terminal device 300 to the lock management device 200, and the lock management device 200 and the consultation management device 600. When the counselor determines that it is necessary to consult with the unlocker via the consultation reception device 500, the counselor can trouble from the consultation management device 600 via the consultation reception device 500. If the counseling room 501 is checked for availability, the lock management device 200 is requested to do so.
[0042]
The lock management device 200 unlocks the trouble consultation room 501 and the unlocker enters the trouble consultation room 501 with the product. In the method described in the first embodiment of the present invention, the counselor's face is shown on the display unit 5008 of the consultation accepting apparatus 500, and further, the voice via the voice input / output unit 5017 and the voice input / output unit 6017, Alternatively, the counselor advises the unlocker to talk about the trouble by voice via the telephone 800. The counselor also looks at the face of the unlocker displayed on the display unit 6008 of the consultation management apparatus 600 and requests the unlocker to place the product in front of the product camera 5014 if necessary. The contents of the trouble are mutually confirmed by image and sound, and if the product does not need to be returned, the unlocker leaves the trouble consultation room 501 with the product. If it is necessary to return the merchandise, the result of the consultation about the malfunction status and measures of the merchandise is output to the printer 900, and the lock management device 200 transmits an unlock command for the returned lockable cabinet to the lock cabinet 100. The counselor sees from the image from the floor camera 5014 that the unlocker has returned the product correctly. Further, the lock management device 200 confirms that the lock command from the mobile communication terminal device 300 of the unlocker has been received, and transmits a command for outputting the fact of return to the printer to the consultation reception device 500. The unlocker leaves the trouble counseling room with the paper output to the printer as proof of product return.
[0043]
Although the embodiments of the present invention have been described above, the lock management device 200, the consultation reception device 500, and the consultation management device 600 may use a computer such as a personal computer, and the locker management device 103 may be a one-chip microcomputer or the like. May be used.
[0044]
The lock management device 200 may be configured to be able to communicate with a plurality of lockable cupboards 100 by key management communication means, and may constitute a locker system including a plurality of lockable cupboards 100. When the lock cabinet 100 is installed in a plurality of distant locations, a consultation reception device 500 is provided at each location, and the lock management device 200 and the consultation management are provided by the consultation reception communication means and the consultation management communication means. It may be configured to communicate with device 600. In addition, as illustrated in FIG. 2, a plurality of consultation management devices 600 are connected to the system and installed at the base of a home delivery company or a merchandise dealer, and the consultation reception device 500 is optimally suited to the content of the consultation. The consultation management device 600 may be selected and communicated to perform the trouble processing.
[0045]
【The invention's effect】
As described above, according to the present invention, lock management of a locker becomes possible in cyberspace, and an item can be safely passed from a locker to an unlocker via a locker without storing or delivering the key. Can do. As a result, in electronic commerce, malfunctions due to time mismatch due to absence of delivery destinations of goods are avoided, and efficiency of both delivery companies and goods recipients can be improved. Further, when the locker system is out of order or when an abnormality of the product is discovered after unlocking, there is an effect that the unlocker consults with a counselor on the spot with an image and voice, and returns processing is possible.
[Brief description of the drawings]
[Fig. 1] Block diagram of a locker system according to the present invention [Fig. 2] Block diagram of a locker system according to the present invention [Fig. 3] Block diagram of a consultation accepting device [Fig. 4] Block diagram of a consultation accepting device [Fig. Block diagram of the device [Fig. 6] Block diagram of the consultation management device [Fig. 7] Block diagram of the locker management device [Fig. 8] Block diagram of the lock management device [Fig. 9] Block diagram of the mobile communication terminal device [Fig. Display example of mobile communication terminal device [FIG. 11] Display example of mobile communication terminal device [FIG. 12] Conventional locker system [Explanation of symbols]
100 Locked cabinet 101 Locked product cabinet 102 Electromagnetic lock 103 Locker management device 105 Locking lamp 106 Locked product cabinet identification number 200 Lock management device 300 Mobile communication terminal device 400 Mobile phone or PHS base station 500 Consultation reception device 501 Trouble consultation Room 600 Consultation management device 800 Telephone 900 Printer 1030, 2000, 3000, 5000, 6000 Arithmetic processing units 1031, 2001, 5001, 6001 Communication interface 1032 Input / output interface 3002 Wireless communication interface 3003 Wireless communication antennas 3008, 5008, 6008 Display unit 3009 Key input unit 3011, 5011, 6011 Speaker 3012, 5012, 6012 Microphone 3013 Battery 3017, 5017, 6017 Audio input / output unit 5014, 6014 Camera 5015 Product stand

Claims (1)

Includes a consultation reception device and consultation management device installed in trouble consultation room is keyed cupboard and lock administration system and floor partitioned from the mobile communication terminal device and the surrounding, with the keyed cupboard and the lock management device A lock management communication means, a user communication means between the lock management device and the mobile communication terminal device, and a consultation reception communication means between the lock management device and the consultation reception device. A consultation management communication unit provided between the consultation reception device and the consultation management device, wherein the lock management device locks the lockable cupboard that is output from the mobile communication terminal device through the user communication unit. A lock command and an unlock command for unlocking are received, and based on the command, the lock cabinet is commanded to lock / unlock the lock cabinet through the lock management communication means, and the lock cabinet receives the lock management device from the lock management device. Out / Locking / unlocking the lockable cabinet based on the unlocking command. The consultation receiving device and the consultation management device are provided with image input means and voice input / output means by a camera, and further receive the consultation. The device and the consultation management device exchange information by image and voice through the consultation reception communication means, and the user of the lock cabinet in the consultation reception device side and the counselor in the consultation management device side With consultation means to communicate with the voice,
In the case of an abnormality in the lock cabinet or an abnormality in the product stored in the lock cabinet after unlocking during the operation of the locking / unlocking, the mobile communication terminal device is the lock management device. When the abnormality information is received, the lock management device transmits management information including the lock cabinet number and the telephone number of the user's mobile communication terminal device to the consultation acceptance device. The consultation receiving device transmits the occurrence of abnormality and the management information to the consultation management device through the consultation management communication means, and the lock management device sends the lock communication device to the mobile communication terminal device of the user of the lockable cupboard. A locker system, characterized in that a message for entering a trouble consultation room is transmitted and the consultation means makes a consultation with the user who has received the room entry message at the mobile communication terminal device and the consultation management device.

Images