JP3630757B2 - Exchange system - Google Patents

Description

[0001]
[Industrial application fields]
The present invention relates to a system in which each telephone cordless handset (communication terminal) of an extension used in an office is made cordless and connected to an exchange in the office.
According to this type of system, even if each employee carries a telephone cordless handset and moves within the office (inside the office, factory, etc.), he / she can make calls within the office or outside the office at the destination.
[0002]
[Prior art]
In a multi-zone cordless telephone system, a plurality of radio base stations are arranged in an office, and an employee carries a cordless telephone cordless handset and moves between zones of each radio base station.
Each radio base station connects a telephone cordless handset in its own zone with the exchange at its office, and the phone cordless handset carried by each employee is connected to the extension and external lines via the radio base station and the exchange in the destination zone. .
[0003]
When there are a plurality of offices, the exchanges at each office are connected by a dedicated line, and all the telephone cordless handsets are connected to the telephone cordless handsets in other offices via the dedicated line.
Here, if all employees carry a telephone cordless handset, it will be possible to further improve the business efficiency of the company. In that case, the same telephone cordless handset can be used as an extension telephone in common at each office. It is preferable that each employee carries one telephone cordless handset.
[0004]
In addition, if each telephone cordless handset, such as a mobile phone, car phone, personal handy phone, etc., can be used to make calls outside of the office, employees can use the phone cordless handset outside the business trip. In addition, it is possible to construct an active, flexible and highly efficient system.
However, since employees can use the phone as a mobile phone, car phone, personal handy phone, etc. personally during non-working hours and on holidays, they can make calls on their own. It is preferable to clearly distinguish between personal use by employees and corporate share due to business use.
[0005]
[Problems to be solved by the invention]
However, in the past, attendance and work management was performed using an employee card or the like, so it is necessary for each employee to possess and use the card and a handset.
The present invention has been made in view of the above circumstances, and an object thereof is to completely eliminate an employee card used for attendance and attendance management.
[0006]
[Means for Solving the Problems]
In the exchange system that accommodates the communication terminal, as shown in FIG. 1, a work management table for managing the work status of each employee, and identification information for identifying the employee carrying the communication terminal from the communication terminal 2 Receiving means for receiving work information for instructing attendance or leaving of an employee carrying the communication terminal, and a record of the employee identified by the identification information in the work management table based on reception by the receiving means The attendance and attendance registration means 4 for registering the work information at the same time, and the call control means 6 for validating the extension number corresponding to the communication terminal carried by the employee whose attendance is registered in the work management table, The attendance / leaving / registering means includes means for registering the attendance when no attendance is registered even after a predetermined time has elapsed after attendance registration.
[0007]
And
In the exchange system that accommodates the communication terminal, as shown in FIG. 1, a work management table for managing the work status of each employee, and identification information for identifying the employee carrying the communication terminal from the communication terminal 2 Receiving means for receiving work information for instructing attendance or leaving of an employee carrying the communication terminal, and a record of the employee identified by the identification information in the work management table based on reception by the receiving means The attendance and attendance registration means 4 for registering the work information at the same time, and the call control means 6 for validating the extension number corresponding to the communication terminal carried by the employee whose attendance is registered in the work management table, The attendance and attendance registration means transfers the identification information and the work information to the attendance and attendance registration means of another exchange system when the communication terminal is the accommodation target of another exchange system. And means that, a.
Also,
The call control means 6 searches the attendance / leaving management table by receiving the extension number corresponding to the communication terminal 2 carried by the employee, and calls the caller when the employee's leave is registered. And means for notifying of the inability to.
[0008]
Also,
The attendance and attendance registration means 4 is provided with means for registering a transfer system as a transfer source together with a work status in the attendance and attendance management table when identification information and work information are transferred from another exchange system. Includes means for searching for the attendance management table and transferring it to the relevant exchange system when confirmation of reception at the extension number corresponding to the communication terminal 2 is confirmed.
[0009]
Also,
The communication terminal 2 is provided with means for transmitting identification information and work information indicating a business trip, and the attendance registration unit 4 stores the identification information received from the communication terminal 2 and the work information of the business trip in a work management table. A means for registering is provided, and the call control means 6 responds to the communication terminal 2 when confirming reception of the extension number corresponding to the communication terminal 2 for which a business trip is registered in the attendance / exit management table. Means for transferring to an outside line.
[0010]
Also,
Means for generating information necessary for calculating a line usage fee for the communication terminal 2 each time the communication terminal 2 having a valid extension number is connected to an external line.
[0011]
[Action]
Each employee carries his / her communication terminal 2 and transmits work information of leaving and leaving by operating the communication terminal 2.
When the work information is received in the attendance / work registration means 4, the work information of the employee is registered in the attendance / employment management table, and the call control means 6 is used for the communication terminal 2 whose attendance is registered on the attendance / leaving management table. The extension number is valid.
[0012]
And
If a certain period of time has elapsed from the time of attendance and the departure time has already passed, if the attendance is not registered by terminal operation, the attendance is automatically registered.
Also,
As for the reception of the employee who has been registered for leaving work to the communication terminal 2, notification is made of the inability to call the caller.
[0013]
Also,
When registering attendance and attendance at a communication terminal 2 accommodated in another exchange system, the information transmitted by the communication terminal 2 for the attendance record is transferred to the other exchange system accommodating the communication terminal 2. .
Also,
When information for attendance and attendance registration is transferred from another exchange system, the system is registered together with the work status.
[0014]
Thereafter, the incoming call to the communication terminal 2 is transferred to the transfer source exchange system specified from the registered contents.
Also,
Each employee registers a business trip in advance by operating the terminal. The incoming call to the communication terminal 2 is transferred to the outside line, and the business traveler is called on the outside line.
[0015]
Also,
When an employee uses an outside line during working hours, information (call destination, call time, etc.) necessary for calculating the line usage fee is generated for the employee. Therefore, by matching the generated information with the requested line usage fee, it becomes possible to clearly distinguish the line usage fee from business use and personal use.
[0016]
【Example】
FIG. 2 illustrates the overall configuration of the embodiment. The telephone handset 10 shown in FIG. 2 can be connected to a public line, is carried by an employee, and transmits and receives a call signal and transmits work management information. Do.
In the same figure, two offices (A, B) are shown. Two base stations 12 for communication are arranged in both offices, and a telephone call is made with a telephone handset 10 in its own zone. Each signal is transmitted and received.
[0017]
Moreover, the subunit | mobile_unit location management apparatus 13 is provided in both establishments, and grasps | ascertains the zone to which each telephone cordless handset 10 in the same establishment belongs.
The work management base station 14 is provided at the employee entrance of both offices and receives the work management information transmitted by the telephone handset 10 within the same office.
An employee work management device 16 (comprising a small computer such as a workstation) is also provided in both offices to manage the work of employees belonging to the same office.
[0018]
An exchange 18 is provided in both offices and is connected by a dedicated line 19, and the telephone handset 10 is connected to an extension or an outside line via a call base station 14 in the same office, and an employee work management apparatus in the same office is connected. Deliver work management information to 16.
Furthermore, the exchange 18 of both offices is connected to the PHS network 21, and many radio base stations 50 are connected to the PHS network 21.
[0019]
FIG. 3 shows the configuration of the telephone handset 10. The call radio communication circuit 400 transmits and receives call signals between the call base station 12 and the radio base station 50, and the work management information transmission circuit 404 The work management information is transmitted to the work management base station 14 by infrared rays or weak radio waves.
The ROM 404 stores the ID number (identification information) of the employee carrying the telephone handset 10, the extension number of the telephone handset 10, and the outside line number, and the received voice is output from the speaker 408 via the voice interface 406. The transmission voice is input from the microphone 410 via the voice interface 406.
[0020]
The attendance key 412, the leaving key 414, the movement key 416, the outside business trip key 418, and the numeric keypad 420 are operated by an employee carrying the telephone handset 10, and their outputs are input via the key interface 422.
The control circuit 424 performs all input / output control of the telephone handset 10, and the control circuit 424 also controls display on the display 426.
[0021]
In FIG. 4, the contents of control by the control circuit 424 are described using a flowchart. When an incoming call is confirmed from the output of the call radio communication circuit 400, and when a call is confirmed by operating the numeric keypad 420. (YES in steps 500 and 504), the call is started after the other party is connected (steps 502 and 506).
[0022]
Here, when the attendance key 412 is operated (YES in step 508), the employee ID number and the extension number are read from the ROM 404, and together with the request for attendance registration, the work management base 400 from the call radio communication circuit 400 is read out. It is transmitted to the station 14 as work management information (step 510).
When the leave key 414 is operated (YES in step 512), the employee ID number and the extension number are read out from the ROM 404, and together with the request for the leave registration, the work management base 400 from the call radio communication circuit 400 is read out. It is transmitted to the station 14 as work management information (step 514).
[0023]
Further, when the movement key 416 is operated (YES in step 516), the employee ID number and the extension number are read from the ROM 404, and these are read as a registration request for the office movement (the destination office operates the numeric keypad 42). And is transmitted as work management information from the call radio communication circuit 400 to the work management base station 14 (step 518).
[0024]
When the external business trip key 418 is operated and the ten key 420 is operated to input the external business trip period (displayed on the display 426) (YES in step 520), the employee ID number and the extension number are read from the ROM 404. These are read out and transmitted as work management information from the call radio communication circuit 400 to the work management base station 14 together with a request for registration of a business trip outside the company (including a period of business trip outside the company) (step 518).
[0025]
In FIG. 5, processing performed in the call base station 12 and the handset location management device 13 is described using a flowchart, and the call base station 12 receives a call signal and work management from the phone handset 10 in its own zone. The information is received and transmitted to the exchange 18 in the same office, and a call signal is received from the exchange 18 in the same office and transmitted to the corresponding telephone handset 10 in the own zone (steps 600 and 602).
[0026]
Furthermore, the telephone handset 10 that has left the local zone and the telephone handset 10 that has entered the local zone are detected (step 604), and the mobile unit location management device 13 in the same office is passed through the exchange 18 in the same office. The detection result is notified (step 606).
The handset location management device 13 has a zone-specific handset registration table 608 in which the handset 10 in the zone is registered for each call base station 12 arranged in the same office (FIG. 5). Reference), a notification of the detection result is received from the call base station 12 in the same office via the exchange 18 provided in the same office (step 610), and the registration contents of the zone-specific slave unit registration table 608 according to the notification contents Is updated (step 612).
[0027]
In FIG. 6, processing performed in the employee work management device 16 is described using a flowchart, and the employee work management device 16 has the attendance and attendance management table 700 of FIG.
In this attendance / exit management table 700, a record is prepared for each employee in the same office. Each record includes an employee ID number, an extension number of the telephone handset 10, an external number of the telephone handset 10, and an employee. The attendance and attendance information indicating the attendance and attendance of the employee, the identification information of the office to which the employee is moving, the information indicating the presence and period of the outside business trip, the attendance time of the employee, and the attendance time of the employee are stored. (The employee ID number of each employee, the extension number of the telephone handset 10 and the external number of the telephone handset 10 are written in advance).
[0028]
When the employee work management device 16 receives the employee ID number and the attendance registration request from the exchange 18 in the same office (YES in step 702), the employee work management device 16 searches for a record including the ID number and goes to and from the record. Attendance information indicating attendance at work is written in the field, and the current time is written in the attendance time field (step 704).
[0029]
When an employee ID number and a work registration request are received from the switch 18 in the same office (YES in step 706), a record including the same ID number is searched, and the attendance / exclusion field is set in the attendance / leaving field of the record. The attendance / leaving information shown is written, and the current time is written in the work time field (step 708).
Further, when the employee ID number and the registration request for office movement are received from the exchange 18 in the same office (YES in step 710), a record including the ID number is searched and the office of the record is searched. The identification information of the establishment indicated by the establishment movement registration request is written in the field (step 712).
[0030]
Further, when the employee ID number and the registration request for the outside business trip are received from the exchange 18 in the same office (YES in step 714), a record including the same ID number is searched, and the outside business trip field of the record is searched. The external business trip period indicated in the external business trip registration request is written in (step 716).
When a predetermined time limit (midnight) is reached (YES in step 718), only information indicating attendance is written as attendance information, and information indicating attendance is written. A record that has not been recorded is retrieved, and attendance / leaving information indicating that the attendance has been completed is written in the attendance / leaving field in the same record (step 720: since the attendance time is unknown, that time is not written in the attendance / leaving time field).
[0031]
7, 8, 9, 10, and 11, the processing performed in the exchange 16 is described using a flowchart. In FIG. 7, the exchange 18 is connected to the zone access / exit unit from the call base station 12 in the same office. The detection result is received and handed over to the handset location management device 13 in the same office (steps 800 and 802).
Also, work management information is received from the work management base station 14 in the same office and delivered to the employee work management device 16 in the same office (steps 804 and 806), and further, the work management base station 14 in the same office. When it is confirmed from the employee ID number in the work management information received from the employee that the employee does not belong to the same office, the work management at that time is sent to the exchange 18 in the other office indicated by the employee ID number. Information is transferred (steps 808 and 810).
[0032]
When the work management information transferred by the exchange 18 provided in another office is received, it is transferred to the employee work management apparatus 16 in the same office (steps 812 and 814).
In FIG. 8, when the attendance information indicating attendance has been written in the employee work management device 16 in the same or another office, the exchange 18 has a telephone cordless handset 10 having the same extension number as the attendance information. The incoming and outgoing calls are permitted (YES in step 900, step 902).
[0033]
In addition, when the attendance / attendance information indicating the attendance / absence / exit is written in any of the employee work management devices 16, outgoing / incoming calls are prohibited for the telephone handset 10 having the same extension number as the attendance / attendance information (step 904). YES, step 906), the incoming call for the telephone handset 10 is transferred to another telephone handset 10 (the nearest telephone handset 10) (steps 908, 910, 912).
[0034]
In FIG. 9, when a call signal for a call is received from the call base station 12 in the same office (YES in step 1000), the record of the telephone handset 10 that has transmitted the call signal is stored in the extension number of the telephone handset 10. Thus, it is determined from the registered contents of the slave unit location management device 13 in the same office, and it is determined whether or not the attendance information indicating the employee's attendance is written in the same record (step 1002).
[0035]
At this time, if it is confirmed that the attendance / leaving information indicating the attendance of the employee has not been written (NO in step 1002), the ID number of the employee carrying the calling handset 10 and the telephone The extension number of the handset 10 and the registration request for office movement are transferred to the exchange 18 in the office indicated by the extension number of the telephone handset 10 (step 1004).
[0036]
When it is confirmed that the attendance / leaving information indicating the employee's attendance is written (YES in step 1002), the caller's telephone handset 10 is immediately connected to the callee (step 1006). If it is confirmed that the attendance / attendance information indicating the attendance at the time is not written (NO in step 1002), the employee ID number, the extension number, and the registration request for moving the office are transferred to register the attendance at the transfer destination. (Step 1004), the caller telephone handset 10 is connected to the callee (Step 1006).
[0037]
The transfer destination exchange 18 receives the employee ID number and the registration request for moving the office from the transfer source (steps 1008 and 1010), and delivers them to the employee work management device 16 in the same office. The work management apparatus 16 is made to register attendance and registration of the destination office.
In FIG. 10, when an incoming call from an extension line or an external line is detected (YES in step 1100), the destination office works for the employee carrying the called telephone handset 10 in the same office. When the information has been written in the management device 16 (YES in step 1102), the incoming call is transferred to the exchange 18 in the office stored in the employee work management device 16 (step 1104).
[0038]
Further, when the employee carrying the called telephone handset 10 is stored in the employee work management device 16 in the same office and the current time is within that period (step If YES in 1106, the incoming call is transferred to the outside line, and the telephone handset 10 of the employee is connected to the incoming call source (step 1108).
In FIG. 11, every time the telephone handset 10 is connected to the outside line via the call base station 12 at the same office (YES in step 1200), it is determined whether or not this is a charge call (step 1202). If it is determined that the charge is to be made (YES in step 1202), information (calling party, calling time, etc.) necessary for calculating the charge generated by using the line is generated (step 1204), and the employee of the caller is generated. The generated charging information is stored (step 1206).
[0039]
12 and 13 illustrate the specific operation of the present embodiment, and the telephone handset a is carried by an employee of the office A (the extension number of the exchange 18 provided in the office A is 7051). In addition, the employee ID number written in advance in the telephone handset a is 99999999, the extension number is 7051-111, and the outside number is 0337303118).
[0040]
In FIG. 12, when this employee goes to the office A to which he belongs, the attendance is registered by operating the telephone handset a at the employee entrance (see FIG. 2) (S1). (700) In the above-mentioned record assigned to the employee, information “A” indicating that the employee has already been attended and information A indicating the office A where he has attended are written. As a result, it is possible to make and receive calls as an extension of the telephone handset a (S2).
[0041]
When the employee moves to another office B (the extension number of the exchange 18 installed in the office B is 7000), operate his / her own telephone handset a at the employee entrance (see FIG. 2). Then, the office movement is registered (S3), and the information B indicating the destination office B is written in the record assigned to the employee on the attendance and attendance management table (700).
[0042]
Completion of registration is notified to the employee by Torquay. Thereafter, the incoming call for the telephone handset a arrived at the office A is transferred to the office B, and the employee of the telephone handset a moving to the office B is called (S4).
When the employee returns to the office A, he / she operates his / her own telephone handset “a” and registers the movement to the office A (S5).
[0043]
Further, when the employee goes to the office B again and has not neglected to register to move to the office B, the office A is assigned from the extension number 7051-111 when the extension is transmitted. Registration of movement to is automatically performed (S6). This automatic registration is performed in the same way at the affiliated office A (S7).
Then, when the employee leaves office A, he / she operates telephone cordless handset a at the employee's entrance / exit to register for retirement (S8), and information indicating that he / she has already retired to the corresponding record on the attendance / exit management table. Write 'Retreat'.
[0044]
After leaving the office, extension transmission is rejected, and a notice to that effect is given (S9). In FIG. 13, the incoming call to the telephone handset a is transferred to the nearest telephone handset α (S10). Even at that time, a talky notification is made, and rejection of the incoming call to the telephone handset a is transmitted to the caller.
In addition, even if a certain time is reached (for example, midnight, a certain time may have passed since the attendance time), if the employee does not register to leave, the registration is automatically performed. (S11).
[0045]
When an external business trip registration operation is performed (S12; can be performed at both offices A and B), “outside” indicating an external business trip and a number indicating the period (10 to 12) in the corresponding record on the attendance management table. Is written.
During a business trip outside the company, the caller is notified of this by a talkie, and is automatically transferred to the telephone handset a carried by the employee on the business trip outside the company via an external line. The registered contents of this outside business trip are also notified to the operator on the PHS network side, and the expenses incurred when the telephone handset a sends the outside line during the outside business trip are distinguished from the case of using the outside line as a burden on the company. You will be charged for this.
[0046]
As described above, according to the present embodiment, the charged amount due to the business use during the business trip and the outside business trip period is clearly distinguished from the charged amount due to the personal use of the employee outside the business location. The introduction of an active, flexible, and highly operational system in which each employee carries a cordless telephone handset that can be connected to a public line is encouraged.
In addition, the system is more flexible and operational efficiency can be registered, such as attendance, leaving work, transfer to other offices, and outside business trips from any office, and making and receiving calls at the destination office and outside business offices. Will be expensive.
[0047]
In addition, each office is connected, attendance registration, work attendance registration, movement registration to other offices, registration of outside business trips, and time stamps are also performed at the time of attendance registration, so it is used for attendance management It is possible to construct an integrated and optimum system for corporate activities by eliminating the employee card (ID card) and incorporating the management device.
[0048]
【The invention's effect】
As described above, according to the present invention, attendance and attendance management using employee cards can also be performed using a communication terminal, and a more active, flexible, and highly efficient business system can be constructed.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating the principle of the present invention.
FIG. 2 is an explanatory diagram of an overall configuration of an embodiment.
FIG. 3 is a diagram illustrating the configuration of a telephone handset.
FIG. 4 is a flowchart for explaining the control contents in the telephone handset.
FIG. 5 is a flowchart for explaining processing of a call base station and a handset location management base station.
FIG. 6 is a flowchart for explaining processing of the employee work management apparatus.
FIG. 7 is a flowchart illustrating processing of the exchange.
FIG. 8 is a flowchart illustrating processing of the exchange.
FIG. 9 is a flowchart illustrating processing of the exchange.
FIG. 10 is a flowchart illustrating processing of the exchange.
FIG. 11 is a flowchart illustrating processing of the exchange.
FIG. 12 is an operation explanatory diagram of the embodiment.
FIG. 13 is an operation explanatory diagram of the embodiment.
[Explanation of symbols]
2 Communication terminal 4 Attendance registration means 6 Call control means 10 Telephone handset 12 Telephone base station 13 Handset location management device 14 Work management base station 16 Employee work management device 18 Switch 19 Private line 21 PHS network 50 Wireless base station 400 Wireless communication circuit for call 402 Work management information transmission circuit 404 ROM
408 Speaker 410 Microphone 412 Attendance key 414 Attendance key 416 Movement key 418 Outside business trip key 420 Ten key 424 Control circuit 426 Display 608 Table 700 Attendance management table

Claims (6)

A work management table for managing the work status of each employee;
From the communication terminal, receiving means for receiving the work information that instructs the identification information for identifying the employee to carry the communication terminal, the attendance or clock-out employee to carry the communication terminal,
And attendance registration means based on said received by the receiving means, for registering the work information on the employee record identified by said identification information definitive on the work management table,
And a call control unit to enable the extension number corresponding to the communication terminal to the mobile employee attendance to the service management table is registered,
2. The exchange system according to claim 1, wherein said attendance and absence registration means is provided with means for performing attendance registration when no attendance is registered even after a predetermined time has elapsed after attendance registration . A work management table for managing the work status of each employee;
Receiving means for receiving, from a communication terminal, identification information for identifying an employee carrying the communication terminal, and work information for instructing the attendance or leaving of the employee carrying the communication terminal;
Based on the reception by the reception means, the attendance and attendance registration means for registering the work information in the record of the employee identified by the identification information in the work management table;
Call control means for enabling an extension number corresponding to a communication terminal carried by an employee whose attendance is registered in the work management table,
The attendance and attendance registration means is provided with means for transferring the identification information and the work information to the attendance and attendance registration means of another exchange system when the communication terminal is the accommodation target of another exchange system. Switch system to do. The call control means searches the attendance / leaving management table by receiving the extension number corresponding to the communication terminal carried by the employee, and cannot call the caller when the employee's leave is registered. And means for notifying,
3. The exchange system according to claim 1 or 2, wherein The attendance and attendance registration means is provided with means for registering a transfer source exchange system together with work status in the attendance and attendance management table when identification information and work information are transferred from another exchange system,
The call control means is provided with means for searching the attendance management table and transferring it to a relevant exchange system when confirming reception to the extension number corresponding to the communication terminal,
4. The exchange system according to claim 1, 2, or 3 characterized by the above-mentioned. The communication terminal is provided with means for transmitting identification information and work information indicating a business trip,
The attendance registration means is provided with means for registering the identification information received from the communication terminal and the work information of a business trip in a work management table,
The call control means is provided with means for transferring to an external line corresponding to the communication terminal when confirming reception to the extension number corresponding to the communication terminal in which a business trip is registered in the attendance / work management table.
5. The exchange system according to claim 1, claim 2, claim 3, or claim 4 . Each time the communication terminal having a valid extension number is connected to an external line, a means for generating information necessary for calculating a line usage fee for the communication terminal is provided.
The switching system according to claim 1, 2, 3, 4, 4 or 5 .

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