JP3764061B2 - Customer education support system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a customer education support system used for customer operation training before introduction of a relatively large-scale device / system and customer education for learning and improving operation skills after the device / system introduction. .
[0002]
[Prior art]
FIG. 7 is a conceptual diagram showing a conventional customer education system.
In FIG. 7, 21 is a lecturer dispatched from the manufacturer of the apparatus / system, and 22 is a customer student. Conventionally, device / system operation training for customers cannot be conducted prior to the introduction, and is dispatched from the device / system manufacturer using a very short period of time after full delivery of the device / system. The lecturer 21 gave a lecture to the customer's student 22 and explained the actual machine.
In conventional customer education, the period and contents of education were limited as described above, so it was practically difficult to aim for continuous improvement of skills by educating very basic contents. .
[0003]
[Problems to be solved by the invention]
As described above, the conventional customer education system is limited to a half-man-to-man method by customer trainees and manufacturer personnel in a very short period of time until full-scale operation after delivery of equipment and systems. It was. For this reason, there are problems that both time and place restrictions are imposed on both customers and manufacturers, and only temporary education is provided, making it difficult to provide detailed education according to differences in the level of proficiency of students. there were.
In addition, after full-scale operation of equipment and systems, normal operations have priority, and there has been a problem such as lack of educational time for the purpose of continuous skill improvement.
[0004]
The present invention has been made to solve the above-described problems. Even after full-scale operation after delivery of the device / system and after delivery, it has a relatively long time regardless of the business schedule. The primary objective is to obtain a customer education support system that can provide efficient customer education and continuously improve skills.
A second object is to obtain a customer education support system that can grasp information such as usage status obtained in the course of customer education and provide feedback to device development.
[0005]
[Means for Solving the Problems]
In the customer education support system according to the present invention, an education providing side system including a curriculum server that provides a customer education curriculum for a target device and a function simulation server configured to perform a function simulation of the target device, and the education providing side a student-side system having a personal computer for training students by executing the function simulation function simulation server based on customer curriculum provided by the system are connected by a communication network environment,
The curriculum server includes a means for constructing a customer education curriculum according to the degree of progress of the student, a means for providing the target content that is the function simulation contents of the target device in accordance with the customer education curriculum, and a target It consists of a means to determine the student's progress based on the student's answer input result for the content and manage the student's progress,
The function simulation server is composed of means for transmitting to the personal computer the target content that is the function simulation content of the target device in accordance with the customer education curriculum constructed by the curriculum server ,
Personal computer means for displaying a target content transmitted by the function simulation server on the screen, those composed of a means for transmitting a student answer input results for the target content of the display screen to the curriculum server is there.
In addition, a function based on a customer education curriculum provided by an education providing system having a curriculum server that provides a customer education curriculum for the target device, a function simulation server configured to perform a function simulation of the target device, and an education providing system . A student side system having a personal computer for educating students by executing a functional simulation of the simulation server is connected by a communication network environment ,
The curriculum server includes a means for constructing a customer education curriculum according to the degree of progress of the student, a means for providing the target content that is the function simulation contents of the target device in accordance with the customer education curriculum, and a target It consists of a means to determine the student's progress based on the student's answer input result for the content and manage the student's progress,
The function simulation server is composed of means for transmitting to the personal computer the target content that is the function simulation content of the target device in accordance with the customer education curriculum constructed by the curriculum server ,
Personal computer means for displaying a target content transmitted by the function simulation server on the screen, those composed of a means for transmitting a student answer input results for the target content of the display screen to the curriculum server is there.
[0006]
Further, the personal computer is configured to access the education provider systems, education provider systems are equipped with a security management server to confirm the validity of the access from the personal computer.
Further, the personal computer displays the man-machine interface of the target device.
[0007]
Further, an operation input to the function simulation is performed by an input to the man-machine interface of the target device displayed on the personal computer.
Furthermore, the curriculum server records the execution result of the customer education curriculum of the student side system as a history.
In addition, the education providing system includes a development feedback server that extracts features of operation status through execution of the customer education curriculum of the student side system .
[0008]
The education providing side system is arranged on the manufacturer side of the target device.
In addition, the student side system is arranged on the customer side of the target device.
[0009]
DETAILED DESCRIPTION OF THE INVENTION
Embodiment 1 FIG.
Hereinafter, a customer education support system according to the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing a customer education support system according to Embodiment 1 of the present invention.
In FIG. 1, reference numeral 1 denotes a computer system (first system) which is an education providing side system installed on the manufacturer side of an apparatus / system (target apparatus), and 2 denotes a communication network such as the Internet to which the computer system 1 is connected. An environment 3 is a computer system (second system) constituting a customer student side system connected to the communication network environment 2. The computer system 1 is composed of 4 to 7 as follows.
4 is a management server that manages the entire system, 5 is a function simulation server that simulates the functions of the device / system, 6 is a curriculum server that manages the contents of education provided to students and the proficiency level of each person, and 7 is a customer student It is a security management server that manages access from.
[0010]
A plurality of personal computers 8 constituting the computer system 3 are used by students. The computer system 1 and the computer system 3 constitute a customer education support system. That is, the customer education support system of the present invention comprises various server groups installed on the trader side and personal computers installed on the customer side.
FIG. 2 is a flowchart showing the operation of the customer education support system according to Embodiment 1 of the present invention.
[0011]
The procedure for attending the customer education support system is shown below.
A customer student accesses the computer system 1 on the device / system manufacturer side of the customer education support system through the communication network environment 2 from the personal computer 8 installed in the computer system 3 on the customer side of the customer education support system. . At this time, after confirming that the accessing person is a regular student, the security management server 7 receives from the curriculum server 6 the learning contents corresponding to the learning progress and proficiency of the accessing student to the personal computer 8. Sent. The student learns the transmitted learning contents as appropriate, and implements problems, exercises, etc. instructed on the screen of the personal computer 8. Furthermore, answers such as contents, problems, and exercises learned by the student are returned to the curriculum server 6, and the degree of progress of each student is managed by the curriculum server 6.
[0012]
Next, a more detailed description will be given with reference to FIG.
From the student side system, terminal activation (L / N1) of personal computer 8, ID and password (PW) are input (L / N2), and system login (L / N3) is performed. At this time, the security management server 7 of the education providing side system confirms that the accessing person is a regular student (L / N4), and then searches for the attendance history (L / N5). From the curriculum server 6, A plurality of contents targeted for education (L / N6) are transmitted to the personal computer 8.
The student selects the sent educational content (L / N7). In response to this selection, the education providing system investigates the degree of achievement of the students (L / N8), builds the target curriculum (L / N9), starts the target simulator (L / N10), The target content is sent to the student (L / N11). The student performs problems, exercises, and the like instructed on the screen of the personal computer 8 by using the target content. That is, the previous learning content is reviewed (L / N 12), and the target content is displayed on the screen (L / N 13). Further, the explanation is displayed (L / N14) and the voice explanation is received (L / N15), and the operation practice is performed (L / N16).
[0013]
Next, in the education providing side system, the learning history of the student is recorded (L / N 17), the proficiency level is determined (L / N 18), and the exercise is sent (L / N 19). The student answers this exercise (L / N20). With respect to this answer, the education providing side system makes a correct / incorrect determination (L / N21), ends the target content (L / N22), and moves to the next target content (L / N23). When determining whether L / N 21 is correct or not, return to L / N 11 if necessary. Thereby, a student's learning can be performed efficiently.
[0014]
As a matter of course, the customer education support system installed on the customer side is not limited to a single customer, and a plurality of customer education support systems can exist.
As described above, each function in the customer education support system is processed by each server, and the entire flow is managed by the management server 4 installed on the apparatus / system manufacturer side.
[0015]
According to the first embodiment, it is possible to perform learning according to the learning progress of the student by accessing the system on the apparatus / system manufacturer side from the system on the customer side.
[0016]
Embodiment 2. FIG.
FIG. 3 is a block diagram showing a customer education support system according to Embodiment 2 of the present invention.
In FIG. 3, 1 to 8 are the same as those in FIG. Reference numeral 9 denotes a function simulation server arranged in the computer system 3.
FIG. 3 shows a computer system 3 provided with a function simulation server 9 for simulating the functions and operations of the apparatus / system in addition to the configuration of the first embodiment. This function simulation server 9 simulates the operation and function of the education target apparatus / system and makes the operation equivalent to that of the actual machine in order to make the education for the student more real and effective. In the first embodiment, the function simulation server 5 is provided in a part of the server group on the device / system manufacturer side, but in the second embodiment, the communication in the communication network environment 2 is performed as shown in FIG. In order to prevent delay or to ensure a more realistic response, the function simulation server 9 is provided as a part of the customer side system.
[0017]
According to the second embodiment, the function and operation of the device / system can be simulated more realistically on the customer side.
[0018]
Embodiment 3 FIG.
FIG. 4 is a schematic diagram showing a customer education support system according to Embodiment 3 of the present invention.
In FIG. 4, 8 is the same as that in FIG. Reference numeral 10 denotes a screen of the personal computer 8.
FIG. 4 shows a state in which a man-machine interface such as a panel and screen of the education target apparatus / system provided from the function simulation servers 5 and 9 is displayed on the screen 10 of the personal computer 8 constituting the student computer system. Is illustrated. Here, according to the content of the educational curriculum, the lamp of the corresponding part blinks or the movement of switches is illustrated.
[0019]
According to the third embodiment, the movement of these lamps and switches makes it possible to convey the educational content in a more impressive manner to the student and to fix it.
[0020]
Embodiment 4 FIG.
FIG. 5 is a schematic diagram showing a customer education support system according to Embodiment 4 of the present invention.
In FIG. 5, 8 is the same as that in FIG. Reference numeral 11 denotes a screen of the personal computer 8.
FIG. 5 shows a state in which man-machine interfaces such as panels and screens of education target apparatuses and systems provided from the function simulation servers 5 and 9 are displayed on the screen 11 of the personal computer 8 constituting the student computer system. Is illustrated. Here, the lamp of the relevant part of education described in the third embodiment blinks, or the contents of the switch are further advanced from the example of the movement of the switches, so as to correspond to the exercise given from the curriculum. In other words, the buttons and switches displayed on the screen can be clicked with the mouse or numerical values can be entered from the keyboard so that the assignment given in the exercise can be executed. For example, the color can be changed from green to red. Thereby, it is set as the operation input to the function simulation server. Although not shown, for example, on a screen for performing a certain level setting, for example, by inputting a numerical value from the keyboard in the same manner as the actual machine, for example, an image displayed on the display device of the device is set to the level setting. Change accordingly.
[0021]
According to the fourth embodiment, the student can receive education with a sense of reality equivalent to operating an actual machine. Therefore, it is possible to convey the educational contents to the students with a more impressive impression and to establish them.
[0022]
Embodiment 5. FIG.
FIG. 6 is a block diagram showing a customer education support system according to Embodiment 5 of the present invention.
In FIG. 6, numerals 1, 4 to 7 are the same as those in FIG. Reference numeral 12 denotes a development feedback server arranged in the computer system 1.
6 adds the development feedback server 12 as a part of the server group on the apparatus / system manufacturer side in addition to the configuration of the first embodiment. This development feedback server 12 is a function for performing common errors in equipment operation, operations that were not envisaged by the equipment manufacturer, etc. The data is extracted and analyzed by the simulation servers 5 and 9 and the curriculum server 6. This analysis makes it possible to revise the operation curriculum that is easy for the user to fall into an easier-to-understand educational curriculum or to develop a simpler operation method.
[0023]
According to the fifth embodiment, since the customer's education process is analyzed and fed back, useful information is provided to both the customer and the device / system manufacturer in the user's education process, and usability is improved at a high level. It can be used for improvement and development of the next model.
[0024]
【The invention's effect】
Since the present invention is configured as described above, the following effects can be obtained.
Education providing system having a curriculum server that provides a customer education curriculum for the target device and a function simulation server configured to perform functional simulation of the target device, and functions based on the customer education curriculum provided by this education providing system A student-side system having a personal computer that educates students by executing a functional simulation of the simulation server is connected by a communication network environment ,
The curriculum server includes a means for constructing a customer education curriculum according to the degree of progress of the student, a means for providing the target content that is the function simulation contents of the target device in accordance with the customer education curriculum, and a target It consists of a means to determine the student's progress based on the student's answer input result for the content and manage the student's progress,
The function simulation server is composed of means for transmitting to the personal computer the target content that is the function simulation content of the target device in accordance with the customer education curriculum constructed by the curriculum server ,
Since the personal computer includes means for displaying the target content transmitted by the functional simulation server on the screen, and means for transmitting the answer input result of the student to the target content of the displayed screen to the curriculum server. Customer education can be efficiently performed before and after delivery of the target device, and education can be performed in accordance with the degree of progress of the customer.
[0025]
In addition, a function based on a customer education curriculum provided by an education providing system having a curriculum server that provides a customer education curriculum for the target device, a function simulation server configured to perform a function simulation of the target device, and an education providing system . A student side system having a personal computer for educating students by executing a functional simulation of the simulation server is connected by a communication network environment ,
The curriculum server includes a means for constructing a customer education curriculum according to the degree of progress of the student, a means for providing the target content that is the function simulation contents of the target device in accordance with the customer education curriculum, and a target It consists of a means to determine the student's progress based on the student's answer input result for the content and manage the student's progress,
The function simulation server is composed of means for transmitting to the personal computer the target content that is the function simulation content of the target device in accordance with the customer education curriculum constructed by the curriculum server ,
Since the personal computer includes means for displaying the target content transmitted by the functional simulation server on the screen, and means for transmitting the answer input result of the student to the target content of the displayed screen to the curriculum server. Customer education can be efficiently performed before and after delivery of the target device, and education can be performed in accordance with the degree of progress of the customer.
[0026]
Further, the personal computer is configured to access the education provider systems, education provider system, because with a security management server to confirm the validity of the access from the personal computer, education provider system from the personal computer You can manage access.
[0027]
Further, since the man-machine interface of the target device is displayed on the personal computer , the customer can learn while confirming the same movement as the actual target device.
In addition, since the operation input to the function simulation is performed by the input to the man-machine interface of the target device displayed on the personal computer , the customer can perform the input in the same manner as the actual target device.
[0028]
Furthermore, since the curriculum server records the execution results of the customer education curriculum of the student side system as a history, the education providing side system can proceed with learning sequentially.
In addition, the education providing system includes a development feedback server that extracts the characteristics of the operation status through the execution of the customer education curriculum of the student side system , so that the education providing system can be used for the next development.
[0029]
Further, since the education providing side system is arranged on the manufacturer side of the target device, the education providing side system can be easily maintained and customer education can be performed efficiently.
In addition, since the student side system is arranged on the customer side of the target device, the customer can easily use the student side system .
[Brief description of the drawings]
FIG. 1 is a block diagram showing a customer education support system according to Embodiment 1 of the present invention.
FIG. 2 is a flowchart showing the operation of the customer education support system according to Embodiment 1 of the present invention.
FIG. 3 is a block diagram showing a customer education support system according to Embodiment 2 of the present invention.
FIG. 4 is a schematic diagram showing a customer education support system according to Embodiment 3 of the present invention.
FIG. 5 is a schematic diagram showing a customer education support system according to Embodiment 4 of the present invention.
FIG. 6 is a block diagram showing a customer education support system according to Embodiment 5 of the present invention.
FIG. 7 is a conceptual diagram showing a conventional customer education system.
[Explanation of symbols]
1,3 computer system, 2 communication network environment,
4 management server, 5, 9 function simulation server,
6 curriculum servers, 7 security management servers,
8 Personal computer, 10, 11 screen,
12 Development feedback server.

Claims (9)

Based on an education providing system having a curriculum server that provides a customer education curriculum for the target device and a function simulation server configured to perform a function simulation of the target device, and based on the customer education curriculum provided by the education providing system A student-side system having a personal computer for educating students by executing a function simulation of the function simulation server is connected by a communication network environment ,
The curriculum server includes means for building the customer curriculum corresponding to the progress of the student, the target content is a functional simulation contents of the target device along the customer curriculum, provided by the functional simulation server And means for determining the student's progress based on the student's answer input result for the target content and managing the student's progress.
The function simulation server is composed of means for transmitting the target content functional simulation is the contents of the target device along with the customer curriculum constructed by the curriculum server to the personal computer,
The personal computer includes means for displaying the target content transmitted by the functional simulation server on a screen, and means for transmitting the answer input result of the student for the target content of the displayed screen to the curriculum server. Customer education support system characterized by being . Based on the customer curriculum provided for the target device and the education provider system having a curriculum server providing customers curriculum, by the upper Symbol object device configured functional simulation server and the education provider system to perform functional simulation of A student-side system having a personal computer for educating students by executing a function simulation of the function simulation server is connected by a communication network environment ,
The curriculum server includes means for building the customer curriculum corresponding to the progress of the student, the target content is a functional simulation contents of the target device along the customer curriculum, provided by the functional simulation server means for, by answer input result of the student with respect to the target content to determine the progress of the student, is composed of a means for managing the progress of the student,
The function simulation server comprises means for transmitting the target content, which is the function simulation content of the target device along the customer education curriculum constructed by the curriculum server, to the personal computer ,
The personal computer includes means for displaying the target content transmitted by the functional simulation server on a screen, and means for transmitting the answer input result of the student for the target content of the displayed screen to the curriculum server. Customer education support system characterized by being . The personal computer accesses the education providing side system, and the education providing side system includes a security management server for confirming the legitimacy of access from the personal computer. Item 3. The customer education support system according to Item 2.   The customer education support system according to any one of claims 1 to 3, wherein a man-machine interface of the target device is displayed on the personal computer.   5. The customer education support system according to claim 4, wherein an operation input to the function simulation is performed by an input to a man-machine interface of a target device displayed on the personal computer. The said curriculum server records the execution result of the customer education curriculum of the said student side system as a log | history, The customer education assistance system as described in any one of Claims 1-5 characterized by the above-mentioned. The said education provision side system is provided with the development feedback server which extracts the characteristic of an operation condition through execution of the customer education curriculum of the said student side system , The any one of Claims 1-6 characterized by the above-mentioned. Customer education support system. The customer education support system according to any one of claims 1 to 7, wherein the education providing side system is arranged on a manufacturer side of the target device. 9. The customer education support system according to any one of claims 1 to 8, wherein the student side system is disposed on a customer side of the target device.

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