JP3925865B2 - Change processing system and method - Google Patents

Description

The present invention relates to a change processing system and method, for example, applicable to many members database take a variety of registration modes, from each member terminal by collectively changing procedure of the personal information in rows bovine stem and methods can do.

  Conventionally, a member business operating company such as a credit company operates various member-based businesses, and each business has an individual member database and manages personal information of registered members. Therefore, the member may need to change the personal information for each member database when the member is transferred or moved. In general, in such a member database, procedures for registration, change, and renewal use different forms of procedures for each company. In addition, registration has become more frequent from the procedures site of each company through the Internet. In view of this, various procedure substitution systems have been proposed that act on behalf of members for changing the membership database.

However, the conventional techniques as described above have the following problems.
(1) Although personal information should always match the actual situation of the member, due to security considerations, members rarely updated all member databases in a short period of time.
(2) Generally, as long as the necessary services are received, members tend to not want to disclose their personal information, and even if there is a change of address, they should only change the email address of the contact. There were also many.
(3) However, in order for companies to make accurate demand forecasts, in addition to mere contact information, they also need personal information regarding the member's activity area and purchasing ability. It was diverse.
(4) In this way, each member database has a different procedure site, and various procedure forms are used for each member database. Therefore, the members are concerned about the time and effort they care about. There was also a risk of proceeding with only changes.

The present invention has been made in view of the above circumstances, without applying member is the time and effort, and, change processing system and that can accomplish change procedures while satisfying both the needs of members and member business operations company It aims to provide a method .

In order to achieve the above object, a change processing system according to claim 1 is a method for collectively processing a change of personal information at a member terminal for a plurality of member databases in which member personal information is registered. A change processing system,
A mail server for exchanging mail with the member terminal, a personal information collection for each member through the mail server, and a database management server for changing the registered personal information, and each member through the database management server A plurality of change accepting devices comprising the member database for storing registered or changed personal information;
A plurality of member terminals installed with change procedure software that performs a process of enabling input of changes to personal information and transmitting changes of personal information to a change acceptance device;
In the member terminal, in order to confirm the personal information registered in the member database of each change acceptance device, the member ID, name, address, e-mail address, e-mail address of the reception account as the registered personal information An update tag file having registration confirmation information including item data such as is transmitted from the change acceptance device and stored in a dedicated folder,
In the update tag file, a member has changed and entered the current status field in which the current data for each item of the registration confirmation information is registered and the registration confirmation information in a form that is unique and different for each change acceptance device. And a change field where changes are registered,
In the member terminal, when the update procedure software is started and the change contents of the personal information are input by the member and updated, all or selected update tag files stored in the dedicated folder are read and input. The change contents of the specific item are compared with the data of the specific item in the current status column of each update tag file read out, the change content with the different data is extracted, and the extracted change content is the change field of each update tag file Set to
And, each update tag file is sent to the mail server of each change acceptance device as an attachment file of the change procedure e-mail,
In each change accepting device, the mail server receives a change procedure e-mail attached with the update tag file,
The member of the update tag is authenticated by checking the data in the current column of the update tag file attached to the change procedure email received by the database management server with the data of the member database;
And, the registration data of the registered personal information of the authenticated member of the member database is replaced with the change data in the change column of the update tag,
The mail server sends the renewal tag having the changed registration confirmation information to the member terminal as a confirmation email attachment;
The member terminal stores the update tag attached to the confirmation e-mail in a dedicated folder.

The change processing system according to claim 2 is the invention according to claim 1,
In the change column of the update tag, an application date can be input for each item of personal information.

The change processing system according to claim 3 is the invention according to claim 1 or 2,
The change acceptance device includes a questionnaire server for presenting a questionnaire site for each member ID,
The member reception apparatus includes a browser that enables display and data input of the questionnaire site,
The change acceptance device describes the URL of the questionnaire site in the confirmation e-mail,
The questionnaire site can display and change all personal information of each member registered in the member database.

The change processing system according to claim 4 is the invention according to claim 3,
A no change button is displayed on the questionnaire site, and a member who views the questionnaire site can indicate that he / she does not change personal information .

The change processing method according to claim 5 is a change processing method for collectively processing a change of the personal information at a member terminal with respect to a plurality of member databases in which member personal information is registered,
A mail server for exchanging mail with the member terminal, a personal information collection for each member through the mail server, and a database management server for changing the registered personal information, and each member through the database management server A plurality of change accepting devices comprising the member database for storing registered or changed personal information;
Using a change processing system comprising a plurality of member terminals installed with change procedure software for performing a process of enabling a change of personal information to be input and transmitting a change content of the personal information to a change receiving device,
In the member terminal, in order to confirm the personal information registered in the member database of each change acceptance device, the member ID, name, address, e-mail address, e-mail address of the reception account as the registered personal information An update tag file having registration confirmation information including item data such as is transmitted from the change acceptance device and stored in a dedicated folder,
In the update tag file, a member has changed and entered the current status field in which the current data for each item of the registration confirmation information is registered and the registration confirmation information in a form that is unique and different for each change acceptance device. And a change field where changes are registered,
In the member terminal, when the update procedure software is started and the change contents of the personal information are input by the member and updated, all or selected update tag files stored in the dedicated folder are read and input. Compare the changes in the specified item with the data in the specific item in the current column of each update tag file that has been read, extract the changes that differ in the data, and put the extracted changes in the change column of each update tag file Set,
And, each update tag file is sent to the mail server of each change acceptance device as an attachment file of the change procedure e-mail,
In each change accepting device, the mail server receives a change procedure e-mail attached with the update tag file,
The member of the update tag is authenticated by checking the data in the current column of the update tag file attached to the change procedure email received by the database management server with the data of the member database;
And, the registration data of the registered personal information of the authenticated member of the member database is replaced with the change data in the change column of the update tag,
The mail server sends the renewal tag with the changed registration confirmation information to the member terminal as a confirmation e-mail attachment,
The member terminal stores the update tag attached to the confirmation e-mail in a dedicated folder.

The change processing method according to claim 6 is the invention according to claim 5,
In the change column of the update tag, an application date can be input for each item of personal information.

The change processing method according to claim 7 is the invention according to claim 5 or 6,
The change acceptance device includes a questionnaire server for presenting a questionnaire site for each member ID,
The member reception apparatus includes a browser that enables display and data input of the questionnaire site,
The change acceptance device describes the URL of the questionnaire site in the confirmation e-mail,
The questionnaire site can display and change all personal information of each member registered in the member database.

The change processing method according to claim 8 is the invention according to claim 7,
A no change button is displayed on the questionnaire site, and a member who has viewed the questionnaire site can indicate that he / she does not change personal information.

The change processing system according to claim 1 is a change processing system for collectively processing a change in the personal information at a member terminal with respect to a plurality of member databases in which member personal information is registered. ,
A mail server for exchanging mail with the member terminal, a personal information collection for each member through the mail server, and a database management server for changing the registered personal information, and each member through the database management server A plurality of change accepting devices comprising the member database for storing registered or changed personal information;
A plurality of member terminals installed with change procedure software that performs a process of enabling input of changes to personal information and transmitting changes of personal information to a change acceptance device;
In the member terminal, in order to confirm the personal information registered in the member database of each change acceptance device, the member ID, name, address, e-mail address, e-mail address of the reception account as the registered personal information An update tag file having registration confirmation information including item data such as is transmitted from the change acceptance device and stored in a dedicated folder,
In the update tag file, a member has changed and entered the current status field in which the current data for each item of the registration confirmation information is registered and the registration confirmation information in a form that is unique and different for each change acceptance device. And a change field where changes are registered,
In the member terminal, when the update procedure software is started and the change contents of the personal information are input by the member and updated, all or selected update tag files stored in the dedicated folder are read and input. The change contents of the specific item are compared with the data of the specific item in the current status column of each update tag file read out, the change content with the different data is extracted, and the extracted change content is the change field of each update tag file Set to
And, each update tag file is sent to the mail server of each change acceptance device as an attachment file of the change procedure e-mail,
In each change accepting device, the mail server receives a change procedure e-mail attached with the update tag file,
The member of the update tag is authenticated by checking the data in the current column of the update tag file attached to the change procedure email received by the database management server with the data of the member database;
And, the registration data of the registered personal information of the authenticated member of the member database is replaced with the change data in the change column of the update tag,
The mail server sends the renewal tag having the changed registration confirmation information to the member terminal as a confirmation email attachment;
In the member terminal, the update tag attached to the confirmation e-mail is stored in a dedicated folder.

According to the change processing system of the second aspect, an application date can be input for each item of personal information in the change column of the update tag.

According to the change processing system of claim 3, the change receiving device includes a questionnaire server for presenting a questionnaire site for each member ID,
The member reception apparatus includes a browser that enables display and data input of the questionnaire site,
The change acceptance device describes the URL of the questionnaire site in the confirmation e-mail,
The questionnaire site can display and change all personal information of each member registered in the member database.

According to changing processing system according to claim 4, wherein the survey site is displayed without change button, members who viewed the survey site is intention can be displayed and that does not change the personal information.

According to the change processing method of claim 5, a change processing method for collectively processing a change of the personal information at a member terminal for a plurality of member databases in which member personal information is registered. ,
A mail server for exchanging mail with the member terminal, a personal information collection for each member through the mail server, and a database management server for changing the registered personal information, and each member through the database management server A plurality of change accepting devices comprising the member database for storing registered or changed personal information;
Using a change processing system comprising a plurality of member terminals installed with change procedure software for performing a process of enabling a change of personal information to be input and transmitting a change content of the personal information to a change receiving device,
In the member terminal, in order to confirm the personal information registered in the member database of each change acceptance device, the member ID, name, address, e-mail address, e-mail address of the reception account as the registered personal information An update tag file having registration confirmation information including item data such as is transmitted from the change acceptance device and stored in a dedicated folder,
In the update tag file, a member has changed and entered the current status field in which the current data for each item of the registration confirmation information is registered and the registration confirmation information in a form that is unique and different for each change acceptance device. And a change field where changes are registered,
In the member terminal, when the update procedure software is started and the change contents of the personal information are input by the member and updated, all or selected update tag files stored in the dedicated folder are read and input. Compare the changes in the specified item with the data in the specific item in the current column of each update tag file that has been read, extract the changes that differ in the data, and put the extracted changes in the change column of each update tag file Set,
And, each update tag file is sent to the mail server of each change acceptance device as an attachment file of the change procedure e-mail,
In each change accepting device, the mail server receives a change procedure e-mail attached with the update tag file,
The member of the update tag is authenticated by checking the data in the current column of the update tag file attached to the change procedure email received by the database management server with the data of the member database;
And, the registration data of the registered personal information of the authenticated member of the member database is replaced with the change data in the change column of the update tag,
The mail server sends the renewal tag with the changed registration confirmation information to the member terminal as a confirmation e-mail attachment,
In the member terminal, the update tag attached to the confirmation e-mail is stored in a dedicated folder.

According to the change processing method of the sixth aspect, an application date can be input for each item of personal information in the change column of the update tag.

According to the change processing method of claim 7, the change receiving device includes a questionnaire server for presenting a questionnaire site for each member ID,
The member reception apparatus includes a browser that enables display and data input of the questionnaire site,
The change acceptance device describes the URL of the questionnaire site in the confirmation e-mail,
The questionnaire site can display and change all personal information of each member registered in the member database.

  According to the change processing method of the eighth aspect, a no-change button is displayed on the questionnaire site, and a member who has viewed the questionnaire site can intentionally display that personal information is not changed.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram for explaining a schematic configuration example of a change processing system according to an embodiment of the present invention. FIG. 2 is also a diagram for explaining the transition of information in each part of the change processing system.
This change processing system is operated by a member business operating company (hereinafter referred to as a “company”) that operates a membership-based business across various services when the member registration is made in various procedures for each company. The change reception system (change reception apparatus) 10... 10 group to be managed is integrated with any one through the Internet (electric communication line) 20, and each registered member has a member terminal 30 such as a personal computer. ... From 30, the procedure for changing personal information is performed collectively. The member terminal 30... 30 group includes change procedure software (change procedure device) 40... 40, and the change procedure software 40. It has a common web site 50 that provides each predetermined procedure format. Instead of the Internet 20, for example, the company's extranet, intranet, or other telecommunications line may be used. Also, the common website 50 is not provided, and each software is changed and accepted at the time of member registration. May be provided by The public information of the change acceptance system 10 is created in a format that can be viewed on each member terminal 30. Hereinafter, one change reception system 10 will be described as an example.

  The change acceptance system 10 collects personal information of all members through a mail server (mailing means) 60 that exchanges mail by connecting to each member terminal 30 according to a predetermined transfer procedure, and Registration of the member database 79 while exchanging information with the database management server 70 according to the change procedure, the member database 79 for storing personal information of each member through the database management server 70, and the database management server 70 and the member database 79. It has a questionnaire server 80 for conducting a related survey on the contents. The mail server 60 and the like are configured to be interconnected through a company local area network (LAN) 19. Further, the local area network 19 may constitute a part of the intranet or the like, or may be newly provided. Further, according to the communication speed, the number of members, and the number of member stores that provide various services, all or part of the servers 60, 70, 80 and the database 79 are collected, thereby reducing the LAN connection and reducing the cost. It may be configured. The database management server 70 and the member database 79 are configured as database management means according to the present invention, and the questionnaire server 80 is configured as questionnaire presentation means according to the present invention.

  The mail server 60 has a function for sending each procedure confirmation mail, a function for receiving a change procedure mail, a function for attaching registration confirmation information, a function for storing content change information, and the like. In addition, a list in which identification codes of all members (hereinafter referred to as member IDs) are associated with each e-mail address is set.

  As shown in FIG. 2, the registration confirmation information 61 usually includes, for each member, communication connection information 62 such as a member ID on the member database 79, an electronic certificate, an e-mail address of a reception account, a member's name, current address, Phone number, e-mail address and other personal identification information 63. In addition, in the event of an abnormality, instead of these, there may be procedure status information such as registration refusal or communication failure. These are described in the format of the member database and attached to a registration confirmation mail addressed to the member terminal 30. The change confirmation information 64 is usually written in the format by updating the registered contents of the member database 79 with the content change information 31 and attached to a change confirmation mail with the URL of the questionnaire site for the related investigation. In the case of abnormality, it can also be procedure status information.

  The registration confirmation information becomes an update tag 39 to be described later in the member terminal 30. The content change information 31 includes the update tag 39, and the content 32 changed by the member is added to the change column 33 and attached to the change procedure mail addressed to the mail server 60. Each format is dedicated software that is individually laid out and designed in conformity with the specifications of each member database 79, and is downloaded from the common website 50 or recorded and distributed on a CD-ROM or the like. In addition, it may be configured to recommend that a change procedure required in the future be completed quickly by inputting an application date desired by the member for each item in the change column 31.

FIG. 3 is a block diagram specifically showing each part of the change procedure software and the database management server shown in FIG.
In order to obtain the content change information 31, the database management server 70 responds to the procedure authentication unit 71 using the electronic certificate, the search update unit 72 of the member database 79, and the change procedure software 40 as shown in FIG. An information organizing unit 73 for each of the confirmation information 61 and 64 is provided. In addition, the format (including the attached format) of the confirmation information 61 and 64 is set. The member database 79 corresponds to the registered contents of all the members, the customer ranks (groups) into which the members are classified, the use results of services by the members, the cumulative value of preferential points given when using the services, the customer ranks and the use results. The preferential point grant rate that increases preferential points is recorded for each member. Customer ranks are classified as active members who want to collect personal information as active members and those who are not sleeping, etc. In addition, the usage results include the total usage amount for each specified period and the maximum usage. There is a forehead.

  In the questionnaire site linked to the URL, the questionnaire server 80 includes related survey information based on the content change information 31, each organization function for answer reward information based on the usage record for each member rank, related survey information, and answer reward information It has a page construction function. In such a questionnaire page for members, it is possible to set related survey information with an arbitrary layout and design for each change acceptance system 10. Therefore, even if a member takes a procedure for batch change with a single change input for a plurality of change reception systems 10... 10, personal information can be registered in different formats according to the specifications of each member database 79. It becomes like this.

  The related survey information is the registration contents on the member database 79, which shows all the personal information of the member by clearly indicating the company name, etc. The corresponding item such as the communication connection information 62 is replaced with the change contents 32 by the member. In addition to the personal identification information 63 such as work history, income, residence, etc., it is information that is provided with a send button or the like to be viewed so as to prompt a member's correction declaration. The response reward information is a display of an increase schedule for the preferential point grant rate in the member database 79, and the related survey information transmission button is clicked with the mouse, and the personal identification information 63 and the like are transmitted together with the correction contents. By this, it is information that the grant rate is increased like the displayed content. In addition, in the remuneration information, for each item of the related survey information, a schedule such as an increase of preferential points, a weight of preferential point grant rate, etc. may be displayed, and a correction report may be urged individually.

  The change procedure software 40 of the member terminal 30 is connected to the mail server 60 through the Internet 20, and mail software (mailing means) 41 for exchanging mail according to the same transfer procedure, and a copy of the registration confirmation information 61 (hereinafter referred to as update). A procedure processing unit (change information organizing means) 42 for organizing the content change information 31 based on the bill 39). The mail software 41 has a procedure mail transmission function, a confirmation mail reception function, a content change information 31 attachment function, and confirmation information 61 and 64 storage functions. Based on the confirmation information 61, 64, the procedure processing unit 42 creates an update tag 39 for each procedure reception system 10 corresponding to each confirmation information 61, 64, and saves it in the created dedicated folder (original storage means). It is a function. Further, the browser of the member terminal 30 is set so that the related survey information of the questionnaire server 80 can be browsed.

  The update tag 39 has, for each item of the registration confirmation information 61, a current status column that includes data of each item as it is, and a change column 33 in which a member change input is set in the future. Since such an update tag 39 is expanded and changed on the predetermined format for each change receiving system 10, it is possible to perform a change procedure that is consistent with the form for each service. Further, instead of using the dedicated mail software 41, when the change procedure software 40 is installed in the member terminal 30, the built-in mail software and the procedure processing unit 42 are associated with each other by manual setting, and the reception account of the change reception system 10 In any case, it can be realized as a function of a small dedicated software, and the resource of the member terminal 30 can be hardly consumed.

Next, an example of the change processing method according to the embodiment of the present invention will be described. First, an example of the process of the change procedure software will be described with reference to an example of a flowchart shown in FIG. 4 and each diagram shown in FIGS.
As preparation, the registration confirmation information from the database management server 70 is stored in advance in the dedicated folder of the member terminal 30 as the update tag 39 in the initial state.

  When the change procedure software 40 is activated, the member can input the change contents 32 of the specific item using a keyboard or the like (step ST11). When the registry of the dedicated folder is selected by the procedure processing unit 42, this is displayed as a company list on the screen together with the individual update and batch update mode buttons (step ST12). When the individual update mode button is designated by mouse click, the update tag of the company selected by the check box indicating each company is read from the dedicated folder. When the batch update mode button is designated, all the update tags are read out (step ST13).

  In any of these cases, the change content 32 is compared with the content of the update tag 39 in the specific item of each update tag, and the change content (data of the update tag 39 is different) for each update tag. (Including when it is blank) (step ST14). The extracted change content 32 is set in the change column 33 of the update tag 39 (step ST15).

  The file of the update tag 39 in which the change content 32 is set is passed to the mail software 41 while identifying the corresponding change acceptance system 10 (step ST16). Then, it is attached to the change procedure mail by the attachment function of the mail software 41, encrypted as necessary, and the change procedure mail is delivered to each e-mail address by the transmission / reception function (step ST17).

Next, with reference to FIGS. 5 to 9, a display screen for guiding member operation procedures in such a process will be described.
When the change procedure software is started, a “selection menu” screen 30a shown in FIG. 5 is displayed. When the “(1) Renewal of renewal tag” button is clicked here, “Renewal renewal tag” shown in FIG. 6 is displayed. The screen is switched to the screen 30b, and the contents of each “update tag” are displayed. In this screen 30b, when the “batch update” button is clicked, a “batch update confirmation” screen 30c shown in FIG. 7 is displayed, and the guidance “Any button ... execute rewriting and transmission.” A list of each company name is also shown. Then, by clicking on the “rewrite only” button, it is possible to select either transmission at a different time, or rewriting all the updated tags with the “rewrite & transmission” button and transmitting immediately.

  In addition, when the “Individual update” button is clicked on the “Rewrite the update tag” screen 30b, the “Confirm individual update” screen 30d shown in FIG. 8 is displayed.・ Each check box, company name, and email address of the department in charge will be displayed, along with the guidance “Rewrite and send.” Here, the member can designate a desired company by marking, and if the link on each company name is clicked, the contents of the corresponding renewal tag can be displayed. The selection of the “rewrite only” button or the “rewrite & send” button is also possible.

  When the “(2) Send update tag” button is clicked on the “Selection menu” screen 30a, the “Send confirmation” screen 30e shown in FIG. 9 is displayed. “Send to each company”, with check box, company name, email address, and batch check radio buttons. Here, it is possible to specify the company and display the contents of each renewal tag in the same way. In addition, it is possible to select transmission of each renewal tag with the “Send” button, and to collectively transmit all renewal tags by marking the radio button. it can. A part or all of these screen groups can be opened as a predetermined size window on a part of the display screen. The same applies hereinafter.

Next, an example of the process of the change acceptance system will be described with reference to an example of a flowchart shown in FIG. 10 and each diagram shown in FIGS.
As a preparation, the personal information of each member is stored in advance as registered contents of the member database 79.

  When the change procedure mail is received from the member terminal 30 by the mail server 60 (step ST21), the decryption process is performed, and the attached content change information 31 is stored in a predetermined memory area and stored in the database management server 70. (Step ST22) When the procedure authentication unit 71 collates the member ID, electronic certificate, and data in the current status column of the content change information 31, and the procedure of the member is authenticated (personal authentication, prevention of duplicate procedures, etc.) (step ST23). The registered content in the member database 79 is replaced with the changed content 32 in the changed column 33 (step ST24). If the member cannot be authenticated, a change confirmation mail attached with procedure status information to that effect is organized and transmitted to the member terminal 30 (step ST25).

  Then, based on the content change information 31, the information organizing unit 73 organizes the related survey information related to the changed content 32 in a predetermined format (step ST26), and a predetermined questionnaire site based on the member ID is constructed ( Step ST27). The URL of the questionnaire site is described in the change confirmation email together with the related survey information and transmitted to the member (step ST28). Therefore, by opening this change confirmation mail, the member can be motivated to reply to the change contents 32 of other personal information regarding the related survey information from the questionnaire site linked to the URL. If the answer reward information is reorganized after inputting the answer, the contents of the answer at this time can be reflected in the composition of the answer reward information, which can be useful information for the member.

  With such reply reward information, when a member steps into a new activity area, it is possible to receive and view advantageous information on the field of interest with the highest demand within that area. Also, in such a case, related personal information other than the changed contents 32 will be changed, so that we would like to investigate immediately, but there may be a company where these related items are unnecessary. Therefore, first, the input of the minimum change necessary for the member to receive the service is accepted, and the related investigation is set as another frame. In other words, since it is possible to conduct a related survey at a timing that matches the needs of members, an accurate answer can be expected from the company.

As specific example 1 relating to the present change processing system, another process example in the procedure processing unit of the change procedure software will be specifically described with reference to the flowchart shown in FIG. 11 and FIGS.
This another process example has a procedure status file indicating whether or not the change procedure is accepted, and in addition to the operation of the procedure processing unit 42, a change confirmation email from the procedure acceptance system 10 is processed by the mail software 41. Monitor based on the results. Further, in the change reception system 10, status information regarding the reception process is mailed. Hereinafter, a case will be described as an example where status information is described in the mail subject field and each confirmation mail is identified by the mail software 41 using message sorting data of the mail rule function.

  When the mail rule message sorting data is obtained from the mail software 41 (step ST21), has the procedure processing unit 42 transmitted the change procedure mail in this sorting data? It is determined whether or not (step ST22). If there is "transmission", the change procedure is registered in the procedure status file as a new record (step ST23). If there was no “send”, did you receive a change confirmation email? It is determined whether or not (step ST24). If there is “reception”, the corresponding registration record is searched in the procedure state file (step ST25), but if not, end processing is performed. The status information such as “normal reception”, “acceptance refusal” due to a data error such as content change information, “impossible to accept” due to an error in the procedure acceptance system, etc. described by the mail server 60 in the subject field of the change confirmation email Read and record in the hit registration record (step ST26).

A display screen indicating whether such acceptance is successful or not will be described with reference to FIG.
In the change procedure software, when a new record is registered in the procedure status file, the “procedure status monitor” screen 30f shown in FIG. 12 is displayed, and “update date / time of update tag” (yyyy is the year, mm is the month number) , Dd is the date, hh is what hour, mm is how many minutes, ss is how many seconds), and the member ID registered in each company, the company name, and current status information regarding the change procedure (in the figure, “current status”) Is displayed). The current status information can display the “normal reception”, “reception refusal”, “reception unacceptable” and the like together with status numbers (shown in the figure as 00 :, 19:... 99: in order). Further, the “procedure status monitor” screen 30f may be displayed from a predetermined selection menu.

As specific example 2 relating to the present change processing system, another process example in the questionnaire server of the change reception system will be specifically described with reference to the block diagram shown in FIG. 13 and FIGS.
FIG. 13 is a block diagram specifically illustrating an example of each unit in the questionnaire server of the change reception system according to the second specific example.
The questionnaire server 80 has an information organizing unit 81 for organizing answer reward information that is useful to members at the new address after the change when the change procedure involves an address change. In addition to the information organization function group, the information organization unit 81 includes a search function 811 for the member store database 88 and the usage history database 89, a matching function 812 for organizing the answer reward information 83 based on the member usage history, A reward recording database 813 for accumulating answer reward information 83 that has been presented for each member, and a record verification function 814 that refers to the reward record database 813 for setting the answer reward information 83 that has not been presented are provided. Further, it has a page construction function 82 capable of structuring such a change confirmation window based on the answer reward information 83 and a change input form based on the related survey information 84.

Next, processing of the information organization unit will be described with reference to FIG.
When the change confirmation information 64 is organized by the database management server 70, the new address 814 and the member ID 816 after the change are acquired, and the databases 88 and 89 are searched by the search function 811 using these as search keys. Then, from the member store database 88, a member store number 815 group that is the same as or close to the new address 814 is selected, and from the use history database 89, a service field classification code 817 group having a use record by the member ID 816 is selected. Is done. With respect to these member store number 815 groups, the matching function 812 extracts a classification code 817 group or member store number 815 group based on a predetermined condition and passes it to the page construction function 82. This makes it possible to present particularly effective information from the member store near the new address of the new address in the area of substantial interest of the member.

With respect to the extracted member store number 815 group or the event advertisement group corresponding to each member store number 815, the remuneration record function 814 refers to the remuneration record database 813 to obtain the response remuneration information 83 from the unregistered ones. Organize. Further, by registering the member store number 815 group of the organized answer reward information 83 in the reward record database 813, the same information is not repeatedly presented to the same member. For example, the merchant number 815 in the same region or neighborhood can be extracted by the zip code of the new address 814. As the predetermined condition, the number of times of use, the amount of use or the amount of accumulated use can be used within the past half year, and the predetermined number of classification codes 817 group or the most frequent classification code 817 in order of increasing numbers, respectively. Another predetermined number of member store number groups 815 can be extracted.
In the above, we mainly explained the change processing system as a service for members. By using an update tag in this system, members can update their personal information in a lump, reducing the burden on the members' procedures, Convenient for members.

  14 and 15 are diagrams for explaining a system including a service for member stores as a specific example 3 according to the present change processing system. FIG. 14 shows an example of each part for another questionnaire server. Each specifically shows an example of the registration format of the sales promotion information regarding the event advertisement of the member store. That is, the questionnaire server shown in FIG. 1 is replaced with another new questionnaire server 90. Therefore, the description will be made with reference to FIGS. 1 to 10, and the other parts are the same as the parts of the change processing system, and detailed description thereof will be omitted.

  In this system, when various stores and companies are registered as member store groups and event advertisements of each member store are distributed to each member, information input by members from another questionnaire server 90 is given to these members. As well as inviting the “recommended information” registered by the member store, the member terminals 30 guide the user. The member stores consist of a group of companies with a wide range of business, and with the difference in each business policy, expect a member-based advertising effect based on various sales targets. Therefore, when a member changes the registration details, it is presumed that the lifestyle will inevitably change, and these opportunities are regarded as opportunities for information input and advertising. Is used as a sales target. Merchants include company partners for each service.

  As shown in FIG. 14, the other questionnaire server 90 is obtained by replacing the page construction unit with another page construction unit (question promotion means) 92, and stores sales promotion information uniquely organized by each member store. A recommended information database (database search means) 99 to be arbitrarily registered is attached. The page construction unit 92 has a candidate storage folder 93 for a recommendation candidate group in the recommended information database 99, and a hierarchical search function (hierarchical search) that searches this folder 93 hierarchically in accordance with a member change input. Search means) 94. Accordingly, the matching function of the information organizing unit searches the recommended information database 99 to read a candidate group of sales promotion information for the member, and based on the personal information that has been changed from the candidate group to the latest version. Can recommend recommendations for specific members. Further, it is assumed that the browser of the member terminal 30 has an extended interpretation function for interpreting and executing the extended function of the related survey information 84 at the time of browsing.

  As shown in FIG. 15, the sales promotion information includes bibliographic information for identifying each event advertisement and target information that defines a sales target of the event advertisement. The bibliographic information includes a project number, a member store number, an advertisement validity period, a summary of advertisement contents or an advertising phrase, a link or URL to detailed information, and the like. The target information includes a member's sex, annual income, marital status, hobbies or interests, etc., and the search operator, parameter, and search hierarchy level are shown for each item name. In other words, the target information is a member's personal identification information that sets the search conditions desired by the member store, and a search expression for each item is established by the operator from each parameter, and the recommended information is narrowed down at each hierarchical level. Can be used.

Next, an example of the change processing method according to the specific example 3 will be described with reference to an example of a flowchart shown in FIG. 16, a format example of a display screen shown in FIG. 17, and each diagram shown in FIGS.
As preparation, a recommended candidate group that matches the member's personal information is searched from the sales promotion information group of the recommended information database 93 based on the sales target of the member store, and stored in the candidate storage folder 93 in advance. As shown in FIG. 15, the sales promotion information includes, for each project number (001 in the figure), a member store number (A01 in the figure), a valid period (030930 in the figure), an outline or an advertising phrase, details. A link (such as a URL) to target information and target information.

  Target information consists of a group of search formulas such as the gender, marital status (unmarried / married), interest or hobby, annual income, etc. of the member that the merchant wants to be the sales target. For each search formula, the operator, parameter, etc. Expression elements such as a hierarchy level of the hierarchical search function 94 are shown. Among these search formulas, for example, a gender that should be the same as that at the time of registration is set as a hierarchical level (higher), and a higher number of recommended candidate groups are prepared by searching preferentially by the hierarchical search function 94. In addition, it changes from the time of registration, and the annual income necessary for ranking the sales target can be set as a hierarchical level (lower level), and can be used for narrowing down the recommended information by secondary search.

  When the member accesses the questionnaire site, the page construction unit 92 causes the related survey information 83 to be displayed on the browser of the member terminal 30 as a change input form in a predetermined format shown in FIG. 17 (step ST21). The change input form displays the contents 32 of the “update tag” for each company name 31 and the existing registration contents in the contents column of each item while showing the contents 33 of the target information. A send button and a cancel button are similarly provided. In addition, by providing the no change button 36, when it is not necessary to change each content, it is possible to confirm the certainty of the registered content for the member by positive notification of “not change”. The detailed information button 34 is for inquiring and displaying all registered contents including the target information 33.

  At this time, a predetermined item is highlighted and displayed by the extended interpretation function 96 from the target information of the related investigation information 83 (step ST22). As this predetermined item, the item name of the hierarchical level (lower level) is displayed in, for example, highlighted color, so that it is possible to judge whether the item is necessary for the secondary search, and to input the change as necessary. To attract attention.

  On this form, when a member performs necessary change input using a keyboard or the like, the contents of the change input, the position of the mouse cursor, etc. are accepted (step ST23). At this time, if the predetermined item is pointed by the mouse (step ST24), a part or all of the recommendation candidate group, for example, as shown in FIG. A recommendation candidate 03 (for high price) is shown and flashed back (step ST25). With such actual display of recommendation candidates, members can be motivated to input specific changes in their expectations, for example, their actual annual income may lead to some advantageous information. it can.

  When the transmission button is clicked (step ST26), the contents of these changed inputs are transmitted to the page construction unit 92 as new related survey information 83 (step ST27). The content of the change input in the received content is provided to the hierarchical search function 94, and a lower hierarchical search is performed for the recommended candidate group in the candidate storage folder 93 (step ST28). As a result, the page construction unit 92 can appropriately select the recommended information for the member and set it on the answer reward information 84. In addition, the verification recording function can be notified that the selected recommended information has been disclosed. As a result, the sales promotion information of the member store can be accurately presented to the member that the member store wants to be a sales target.

It is a figure for demonstrating the schematic structural example of the change processing system which concerns on embodiment of this invention. It is a figure for demonstrating the transition of the information in each part of a change processing system. 2 is a block diagram specifically showing each part of the change procedure software and the database management server. FIG. The example of a process of the change processing method which concerns on embodiment of this invention is shown, and is a flowchart which shows an example of the process as a process in change procedure software. FIG. 6 is a diagram for explaining a display screen of a change processing method, and shows an example of a “selection menu” screen in operation of change procedure software. FIG. 10 is a diagram showing an example of a “Rewrite update tag” screen in the operation of the change procedure software. FIG. 6 is a diagram illustrating an example of a “batch update confirmation” screen. FIG. 11 is a diagram illustrating an example of an “individual update confirmation” screen. FIG. 6 is a diagram illustrating an example of a “confirm transmission” screen. It is a figure for demonstrating the change processing method which concerns on embodiment of this invention, and is a flowchart which shows an example of the process as a process of a change reception system. FIG. 11 is a flowchart showing a specific example 1 related to the change processing method as another process example in the procedure processing unit of the change procedure software. It is a figure which shows an example of the "procedure state monitor" screen in operation of change procedure software. It is a block diagram which shows concretely the example of composition of each part about the questionnaire server of the change reception system concerning example 2. It is a figure for demonstrating the change processing system which concerns on another embodiment of this invention as the specific example 3, and is a block diagram which shows an example of each part concretely about another questionnaire server. In the recommended information database, it is a style figure which shows an example of the registration form of sales promotion information. It is a flowchart shown as an example of a process in the page construction part of a questionnaire server. It is a figure which shows the example of a display of the change input form in operation of change procedure software same as the above.

Explanation of symbols

10 Change acceptance system (change acceptance device)
19 Local Area Network (LAN)
20 Internet (Telecommunication line)
30 Member terminal 40 Change procedure software (change procedure device)
60 Mail server (mailing means)
70 Database management server 79 Member database 80 Survey server

Claims (8)

A change processing system for collectively processing a change in the personal information on a member terminal for a plurality of member databases in which member personal information is registered,
A mail server for exchanging mail with the member terminal, a personal information collection for each member through the mail server, and a database management server for changing the registered personal information, and each member through the database management server A plurality of change accepting devices comprising the member database for storing registered or changed personal information;
A plurality of member terminals installed with change procedure software that performs a process of enabling input of changes to personal information and transmitting changes of personal information to a change acceptance device;
In the member terminal, in order to confirm the personal information registered in the member database of each change acceptance device, the member ID, name, address, e-mail address, e-mail address of the reception account as the registered personal information An update tag file having registration confirmation information including item data such as is transmitted from the change acceptance device and stored in a dedicated folder,
In the update tag file, a member has changed and entered the current status field in which the current data for each item of the registration confirmation information is registered and the registration confirmation information in a form that is unique and different for each change acceptance device. And a change field where changes are registered,
In the member terminal, when the update procedure software is started and the change contents of the personal information are input by the member and updated, all or selected update tag files stored in the dedicated folder are read and input. The change contents of the specific item are compared with the data of the specific item in the current status column of each update tag file read out, the change content with the different data is extracted, and the extracted change content is the change field of each update tag file Set to
And, each update tag file is sent to the mail server of each change acceptance device as an attachment file of the change procedure e-mail,
In each change accepting device, the mail server receives a change procedure e-mail attached with the update tag file,
The member of the update tag is authenticated by checking the data in the current column of the update tag file attached to the change procedure email received by the database management server with the data of the member database;
And, the registration data of the registered personal information of the authenticated member of the member database is replaced with the change data in the change column of the update tag,
The mail server sends the renewal tag having the changed registration confirmation information to the member terminal as a confirmation email attachment;
In the member terminal, the update tag attached to the confirmation e-mail is stored in a dedicated folder.   The change processing system according to claim 1, wherein an application date can be input for each item of personal information in the change column of the update tag. The change acceptance device includes a questionnaire server for presenting a questionnaire site for each member ID,
The member reception apparatus includes a browser that enables display and data input of the questionnaire site,
The change acceptance device describes the URL of the questionnaire site in the confirmation e-mail,
The change processing system according to claim 1 or 2, wherein the questionnaire site is capable of displaying and changing and inputting all personal information of each member registered in the member database.   4. The change processing system according to claim 3, wherein a no-change button is displayed on the questionnaire site, and a member who views the questionnaire site can indicate that the personal information is not changed. A change processing method for collectively processing a change of personal information on a member terminal for a plurality of member databases in which member personal information is registered,
A mail server for exchanging mail with the member terminal, a personal information collection for each member through the mail server, and a database management server for changing the registered personal information, and each member through the database management server A plurality of change accepting devices comprising the member database for storing registered or changed personal information;
Using a change processing system comprising a plurality of member terminals installed with change procedure software for performing a process of enabling a change of personal information to be input and transmitting a change content of the personal information to a change receiving device,
In the member terminal, in order to confirm the personal information registered in the member database of each change acceptance device, the member ID, name, address, e-mail address, e-mail address of the reception account as the registered personal information An update tag file having registration confirmation information including item data such as is transmitted from the change acceptance device and stored in a dedicated folder,
In the update tag file, a member has changed and entered the current status field in which the current data for each item of the registration confirmation information is registered and the registration confirmation information in a form that is unique and different for each change acceptance device. And a change field where changes are registered,
In the member terminal, when the update procedure software is started and the change contents of the personal information are input by the member and updated, all or selected update tag files stored in the dedicated folder are read and input. Compare the changes in the specified item with the data in the specific item in the current column of each update tag file that has been read, extract the changes that differ in the data, and put the extracted changes in the change column of each update tag file Set,
And, each update tag file is sent to the mail server of each change acceptance device as an attachment file of the change procedure e-mail,
In each change accepting device, the mail server receives a change procedure e-mail attached with the update tag file,
The member of the update tag is authenticated by checking the data in the current column of the update tag file attached to the change procedure email received by the database management server with the data of the member database;
And, the registration data of the registered personal information of the authenticated member of the member database is replaced with the change data in the change column of the update tag,
The mail server sends the renewal tag with the changed registration confirmation information to the member terminal as a confirmation e-mail attachment,
In the member terminal, the update tag attached to the confirmation e-mail is stored in a dedicated folder.   The change processing method according to claim 5, wherein an application date can be input for each item of personal information in the update tag change field. The change acceptance device includes a questionnaire server for presenting a questionnaire site for each member ID,
The member reception apparatus includes a browser that enables display and data input of the questionnaire site,
The change acceptance device describes the URL of the questionnaire site in the confirmation e-mail,
The change processing method according to claim 5 or 6, wherein the questionnaire site is capable of displaying and changing and inputting all personal information of each member registered in the member database.   8. The change processing method according to claim 7, wherein a no change button is displayed on the questionnaire site, and a member who has viewed the questionnaire site can intentionally indicate that personal information is not changed.

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