JP3974848B2 - Work progress information report support method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a work progress information report support method for supporting the report when it is necessary to report work progress information, and in particular, without taking the trouble of a person in charge and reliably. This is related to a work progress information report support method for reporting to the reportee.
[0002]
When carrying out business, the progress information of the business is reported to the supervisor and related departments.
[0003]
For example, when a failure occurs in a computer-operated system, the failure has occurred in the department that developed the system or the department that uses the system, and the failure that occurs after that The progress information of the recovery process will be reported.
[0004]
It is necessary to report the progress information of such work without taking the trouble of the person in charge, and it is necessary to ensure that it is reported to the report destination.
[0005]
[Prior art]
If the conventional technology is explained using a report of the progress information of failure recovery processing as a specific example, in the conventional technology, if a failure occurs, the person in charge of dealing with the failure will first see what kind of failure has occurred. As the first report, after reporting the fact to the boss and related departments by e-mail or the like, it will start to recover from the failure.
[0006]
If it takes time to recover from this failure, the progress of the recovery process will be reported to the supervisor and related departments following the first report. If the person in charge makes a report, or if there is no report from the person in charge, the supervisor or the related department uses an e-mail or the like to prompt the person in charge for the report.
[0007]
When a document is circulated using electronic mail, there is a technique described in Patent Document 1 below as a system in which a server takes an initiative and circulates a document.
[0008]
[Patent Document 1]
JP 2001-290743 A
[0009]
[Problems to be solved by the invention]
However, as in the conventional technology, the person in charge of dealing with the failure is aware of the progress and reports the progress, or the boss or related department uses e-mail or other means to prompt the person in charge. If this is done, there is a problem that the person in charge is forced to recover from the failure, and the report is neglected.
[0010]
In the technique described in Patent Document 1 described above, when the server transmits a circulation using an electronic mail, if the reply to the circulation is not returned even after the reply deadline has passed, a reminder electronic mail is sent. However, even if this kind of reminder method is used, the person in charge of recovery from the failure cannot easily report the progress, so the report will be neglected. It is impossible to solve this problem.
[0011]
The present invention has been made in view of such circumstances, and in the event of a failure, the work progress information is surely reported to the report destination without the effort of the person in charge. The purpose is to provide new technology.
[0012]
[Means for Solving the Problems]
In order to achieve this object, in the work progress information reporting support method of the present invention, progress information on a predetermined work that is executed by a server connected to a terminal via a network and reported from one terminal to another terminal. In order to perform the process to support the report of (1) The server is The terminal that issued the registration request for business progress information To user ID Get And searching for the responsible system corresponding to the obtained user ID from the correspondence information between the user ID and the responsible system stored in advance in the storage means, and requesting the retrieved responsible system to register the business progress information. On the device that issued the And the process of (2) Information on the report target system stored in the storage means in advance using the information on the report target system selected from the displayed responsible system by the terminal notified from the terminal on which the responsible system is displayed. Based on the correspondence information between the report destination information and the report destination information, the report destination information corresponding to the notified report target system is searched, and the searched report destination information is displayed on the terminal, (3) determining the report destination of the business progress information for which there is a registration request by receiving a response to the response; The server stores the information in the report target system selected from the displayed responsible system by the terminal and the report destination information selected from the displayed report destination in the storage unit in advance. The report frequency information corresponding to the selected report destination or the information used for the determination is searched based on the correspondence information between the report target system information, the report destination information, and the report frequency or the information used for the determination. And displaying the searched report frequency or information used for the determination on the terminal, (4) determining the reporting frequency of the business progress information with a registration request by receiving a response to the response; The server is A report of the business progress information to be transmitted to the report destination is presented to the terminal that has issued the registration request for the business progress information by presenting a report template destined for the determined report destination. The process of creating and registering it, and (5) The server is Based on the determined report frequency, by presenting a report template destined for the determined report destination to the terminal that has registered the work progress information, the transmission target to the report destination And a process of collecting and collecting a report of business progress information.
[0013]
Each of the above processing steps can be realized by a computer program, which can be provided by being recorded on a recording medium such as a semiconductor memory or via a network.
[0014]
The server having the present invention configured as described above registers business progress information in order to support reporting of progress information of a predetermined business reported from one terminal connected to another terminal via a network. When the request source information is obtained, the report destination and the report frequency of the business progress information with the registration request are determined using the obtained information, and the determination is made for the terminal that issued the business progress information registration request. By presenting a report template destined for the report destination, a report of business progress information to be transmitted to the report destination is created and registered.
[0015]
Here, when deciding the report destination, in order to reduce the load on the user who issued the business progress information registration request, it is uniquely specified by the obtained information for the terminal that issued the business progress information registration request The report destination may be processed by presenting the report destination information and receiving a response to the information.
[0016]
In addition, when determining the reporting frequency, in order to reduce the load on the user who issued the business progress information registration request, it is uniquely specified by the obtained information for the terminal that issued the business progress information registration request. The report frequency or information used for the determination (for example, importance information) is presented, and a response to the response is received to process the report frequency.
[0017]
Thus, when newly generated business progress information is registered, based on the determined report frequency, for example, according to a certain period, the determined report destination is set as the destination for the terminal that has registered the business progress information. By presenting a report template, a report of business progress information to be transmitted to the report destination is created and collected.
[0018]
At this time, by presenting a report template to be recorded or attached to the contents of the report collected last time, the user who registered the business progress information may be able to easily create the report.
[0019]
If the collected report is notified of the completion of the report, the registration of the business progress information from which the report was created is deleted, and further processing to prompt the creation of the report is performed. Process so as not to break.
[0020]
In this way, the present invention reports the first reporter so that when a failure occurs, the second and third reports and the progress status are forcibly reported at appropriate intervals until the failure is resolved. In addition to providing a mechanism that can promptly request reports and easily force an interim report by quoting or attaching the contents of the previous report, it also provides a mechanism that can store the interim report and its report destination information.
[0021]
If it demonstrates concretely, according to this invention, the mailer of a person in charge terminal will pop-up the input screen of a report mail for every period according to the importance, such as a failure. The transmission destination and fixed information (customer name / system name, etc.) are pre-input, and the person in charge need only input minimum information such as progress on the pop-up input screen.
[0022]
From now on, in the event of a failure, the person in charge of dealing with the failure can easily create a progress report based on the report template pop-up displayed on his / her terminal, Since it can be transmitted to departments using e-mail, the progress information of work can be reliably reported to the report destination without the effort of the person in charge.
[0023]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, the present invention will be described in detail according to an embodiment using electronic mail as communication means.
[0024]
FIG. 1 is a diagram showing an example of a system configuration for realizing the present invention. 1 is a report mail transmission prompting server, 2 is a terminal for a person in charge, 3 is a user terminal such as a user or boss, 4 is a network, 5 is a fault management server, 11 is fault information input means, 12 is master search means, 13 is Fault information registration means, 14 is a setting frequency monitoring means, 15 is a terminal display means, 16 is an information DB, 17 is a user master, 18 is a system information master, 19 is a template master, 20 is an importance assignment rule master, 21 Is a system master, and 22 is a report mail transmission means.
[0025]
The report mail transmission prompting server 1 prompts the person in charge of a report mail on the progress of the failure. The failure management server 5 analyzes the information collected by the report mail transmission prompting server 1. The failure information input unit 11 inputs failure information such as a report mail transmission target destination, a target person, an importance level, and a content of the report mail. The master search means 12 searches the user master 17, the system information master 18, the template master 19, the importance level assignment rule master 20, and the organization master 21.
[0026]
Also, the failure information registration unit 13 registers failure information in the information DB 16. The set frequency monitoring unit 14 monitors whether a time interval corresponding to the set report frequency has elapsed. The terminal display unit 15 displays a selection screen for the report target system and the like and a report template on the person-in-charge terminal 2. In the information DB 16, failure information such as a report target destination, a target person, and an importance level for prompting the person-in-charge terminal 2 to report a progress report mail is registered.
[0027]
In the user master 17, a user ID, a user name, and the like are recorded. In the system information master 18, a system code, a system name, a target destination code, and the like are recorded. In the template master 19, a template sentence to be initially displayed is recorded. The importance assigning rule master 20 records a target destination code, importance, and the like. The department system master 21 records department codes, department names, department codes, and the like. The report mail transmission means 22 transmits the report mail received from the person-in-charge terminal 2 to the use terminal 3.
[0028]
Hereinafter, an embodiment of the present invention configured as shown in FIG. 1 will be described with reference to FIG. 2 and FIG. 3 to FIG. FIG. 2 is a diagram showing an example of a failure information registration process flow according to the present invention. When the user ID is notified from the person-in-charge terminal 2 to the report mail transmission prompting server 1 and a failure information registration request is issued, the following failure information registration process is started.
[0029]
First, a report target system selection screen is displayed on the person-in-charge terminal 2 (step S1). That is, according to the user master 17 shown in FIG. 4, the responsible system according to the notified user ID is displayed on the responsible person terminal 2. Specifically, the report mail transmission prompting server 1 searches the user master 17 based on the notified user ID, and in the person-in-charge terminal 2, for example, as shown in FIG. It is displayed that the B system and the C system are target systems. Based on the display of the target system, the person in charge can select the B system as the report target system, for example, as shown in FIG.
[0030]
As shown in FIG. 4, the user master 17 includes, for example, a user ID that is a user identification ID, a user name that is a user name, a department code that is a department code to which the user belongs, a post, Is composed of a mail address that is an address to which the user is distributed, responsible systems (1) to (n) that are codes of the system in charge, and usage rights of general users / master maintainers.
[0031]
In accordance with this data structure, the user master 17 has, for example, the title of “1: head manager, 2: general manager, 3: manager, 4: manager, 5: responsible” for the user indicated by the user ID. Which of the systems in charge (1) to (n) is “A001, A002, A003...”, The usage authority of the general user / master maintainer is “1: general user, 2 : "Master maintenance person" is recorded.
[0032]
Next, it is determined whether there is a notification of selection of the report target system (step S2). If there is a selection notification, the notified report target system information is received (step S3). If there is no selection notification, the process returns to step S2.
[0033]
Next, a target destination / target person setting screen is displayed on the person-in-charge terminal 2 (step S4). That is, in accordance with the system information master 18 shown in FIG. 5, the person in charge terminal 2 is initially displayed as the target destination / target person.
[0034]
Specifically, the report mail transmission prompting server 1 searches the system information master 18 based on the notified report target system information, and in the person-in-charge terminal 2, for example, as shown in FIG. Which department of sales management, support, and sales promotion is used as the use department, and which department of the A system, B system, and C system is the development department of the target destination, and the target destination Which department of the X center and the Y center is displayed as the operational department, and who is the manager, the section manager, and the person in charge as the target person.
[0035]
Thus, in the present invention, the target destination and the target person displayed on the person-in-charge terminal 2 can be selected and displayed by default. For example, as shown in FIG. 3C, “sales management” as the target department of the target destination, “A system” and “B system” as the development department, and “X center” as the operation department are selected and displayed by default. As a target person, “section manager” and “person in charge” can be selected and displayed by default. Based on this display, the person in charge can reselect the target destination / target person as necessary.
[0036]
As shown in FIG. 5, the system information master 18 includes, for example, a system code that is a code for identifying a system, a system name that is a system name, and a target destination code that is a destination code to be initially displayed (utilization). Department), a target destination code (development department), a target destination code (operation department), and a target person who is a target person to be initially displayed.
[0037]
In accordance with this data structure, for example, the system information master 18 refers to the system indicated by the system code. For example, the system code is “A001”, the system name is “estimate creation system”, and the target destination code (usage department) is “0001, 0007”. The target destination code (development department) is “0002, 0008”, the target destination code (operation department) is “0003”, the target person is “1: department manager or more, 2: section manager, 3: charge”. It is recorded.
[0038]
Next, it is determined whether there is a target destination / target person selection notification (step S5). If there is a selection notification, the notified target destination / target person information is received (step S6). If there is no selection notification, the process returns to step S5.
[0039]
Next, the importance is determined according to the importance assigning rule master 20, and the importance is displayed on the person-in-charge terminal 2 (step S7). That is, according to the importance level assignment rule master 20 shown in FIG. 6, the importance level corresponding to the system / target destination / target person is initially displayed on the person-in-charge terminal 2.
[0040]
Specifically, the report mail transmission prompting server 1 searches the importance assigning rule master 20 based on the notified target destination / target person information and the report target system information, and in the person-in-charge terminal 2, for example, FIG. As shown in FIG. 3D, the corresponding ones of the importance levels of “super-important”, “important”, and “no urgency” are displayed. When there are a plurality of notified subjects, the importance corresponding to the subject having the highest importance among the plurality of subjects is displayed. For example, when the notified target person is “section manager” and “in charge”, the importance corresponding to “section manager” is displayed.
[0041]
Thus, in the present invention, the importance displayed on the person-in-charge terminal 2 can be selected and displayed by default. For example, as shown in FIG. 3D, “important” as the importance can be selected and displayed by default. Based on such display, the person in charge can reselect the importance as necessary.
[0042]
As shown in FIG. 6, the importance level assigning rule master 20 includes, for example, a system code that is a code for identifying a system, a target destination code that is a destination code to be initially displayed (usage department), and a target destination code (development). Department), target destination code (operation department), target person who is a target person to be initially displayed, importance level which is an importance level for initial display, and frequency which is a time interval (minute) for pop-up display.
[0043]
In the importance assignment rule master 20, for example, the system code is “A001”, the target destination code (use department) is “0001, 0007”, the target destination code (development department) is “0002”, and the target destination code (operation) “Department)” is set to “0003”, the target person is “2, 3”, the importance is “B”, and the frequency is “60 (pop-up display every 60 minutes)”. Importance is given according to this data structure.
[0044]
Next, it is determined whether there is an importance setting notification (step S8). If there is an importance setting notification, the notified importance information is received (step S9). If there is no importance setting notification, the process returns to step S8.
[0045]
Next, the report mail template (for the first report) is displayed on the person-in-charge terminal 2 (step S10). In response to this display, the person in charge creates a report mail (first report) based on the displayed template and returns it. Then, after waiting for the reply, it is determined whether there is a report mail from the person-in-charge terminal 2 (step S11). If there is a report mail, the report mail is received (step S12). Then, failure information that is information such as the notified report target system, target destination / target person, importance, report mail title, date and time of failure, contents input as report mail, etc. is registered in the information DB 16. (Step S13).
[0046]
Subsequently, a report mail is transmitted to the target destination / target person (step S14), and the process ends. If there is no report mail from the person-in-charge terminal 2, the process returns to step S11.
[0047]
8 and 9 are diagrams illustrating an example of the information DB 16. The information DB 16 is a unique number, which is a management number assigned when the first report mail (first report) is registered. , Serial number that manages the second and subsequent reports, system code that is the system code selected by the user, target destination code that is the department code of the user department (use department), department department code of the development department A certain target destination code (development department), a target destination code (operation department) which is a department code of the operation department, an importance given from the importance assignment rule master 20, a frequency of prompting a report mail to be described later, a mail title The title and the occurrence date and time when the failure occurred are registered.
[0048]
For example, the management No. Is “S200210001”, the serial number is “001: 1st report, 002: 2nd report…”, the system code is “A001”, the target destination code (use department) is “0001”, and the target destination code (development department) is “0002”, the target destination code (operation department) is “0003”, the importance is “B”, the frequency is “60 (pop-up display every 60 minutes)”, the title is “Emergency Online Stop”, and the occurrence date is “ 2002/10/10 ".
[0049]
In the information DB 16, failure information input using a report mail template (for the first report) is registered. Specifically, the template HEAD + the HEAD part comment that is the contents of the input HEAD, the ITEM part comment (phenomenon) that is the input contents, the ITEM part comment (cause), the ITEM part comment (impact), the ITEM Department comment (scheduled for dissemination), ITEM department comment (provisional countermeasure), ITEM department comment (main countermeasure), ITEM department comment (other), completion flag indicating whether the report has been completed, registrant who is the ID of the input person The next reminder time of the report mail which is ID, creation date and time, creation time + creation frequency is registered.
[0050]
For example, the HEAD department comment is “The following trouble has occurred in the A system, causing inconvenience.” The ITEM department comment (phenomenon) is “Online cannot be used due to an application error”, ITEM department comment ( The cause) is “because of DISK failure”, the ITEM department comment (degree of influence) is “all online stop”, the ITEM department comment (to be spread) is “undecided”, the completion flag is “0: ongoing, 1: complete” The creation date and time is set to “2002/10/10 13:00”, and the next reminding time is set to “2002/10/10 14:00”.
[0051]
Further, in the information DB 16 shown in FIGS. , Serial number, importance, frequency, completion flag, registrant ID, creation date / time, next reminder time are automatically given, and system code, title, date / time of occurrence, etc. are set through input.
[0052]
When the first report mail is registered, a process for promptly creating a report is performed.
[0053]
Next, an example of a report mail transmission prompting process flow according to the present invention will be described with reference to FIG. First, the frequency and the next reminder time are set based on the report target system and the importance (step S21). Specifically, according to the importance level assignment rule master 20 shown in FIG. 6, the reminder period is determined according to the importance level, so that the next reminder time is calculated and registered in the information DB 16. Further, the frequency is automatically set so that the reminder cycle becomes shorter as the importance is higher.
[0054]
Next, it is determined whether or not the next reminding time has been reached (step S22). Specifically, the management No. registered in the information DB 16 is displayed. The next reminder time of the last serial number is monitored, and it is determined whether the next reminder time has been reached. If the next reminding time has not been reached, the process returns to step S22. If the next reminding time has been reached, the report mail template is displayed on the person-in-charge terminal 2 according to the template master 19 shown in FIG. Is prompted (step S23).
[0055]
As shown in FIG. 7, the template master 19 includes, for example, a system code + a template code that is an importance level, a template (HEAD portion) that is a template sentence to be initially displayed, and a template (ITEM portion). Is done. For example, the template code is set to “A001B”, and the template (HEAD part) is set to “The following failure has occurred in the A system, causing inconvenience”. At this time, it is preferable to describe the previous contents so as to facilitate the input by the user.
[0056]
Next, the person in charge creates a report based on the displayed template and returns it. Then, after waiting for the reply, it is determined whether there is a report mail from the person-in-charge terminal 2 (step S24). If there is a report mail from the person-in-charge terminal 2, the report mail is received (step S25), and the content of the report mail is registered in the information DB 16 (step S26). If there is no report mail from the person-in-charge terminal 2, the process returns to step S24.
[0057]
Next, the report mail received in step S25 is transmitted to the designated usage terminal 3 (step S27). Specifically, a report mail is sent to the office master 21 in which the department code shown in FIG. 11 is recorded, and the target address / target person's mail address determined according to the system information master 18 and the user master 17. To do.
[0058]
Next, it is determined whether a report completion notice is recorded in the report mail received in step S25 (step S28). Here, as will be described later, when the person in charge returns the report mail to the report mail transmission prompting server 1, when the report mail is completed, the person in charge performs a button operation to that effect, so in step S28 the report is completed. It is judged whether the notification is recorded. If there is a report completion notification from the person-in-charge terminal 2, a completion flag is set in the information DB 16 so that no further process for prompting the creation of the report is performed (step S29), and the process ends. To do. If no report completion notification is recorded from the person-in-charge terminal 2, the process returns to step S21.
[0059]
FIGS. 12 to 15 are diagrams showing examples of report templates displayed on the person-in-charge terminal 2. For example, FIG. 12 shows a template corresponding to the department / position of use, FIG. 13 shows a template corresponding to the department in charge / contact, FIG. 14 shows a template corresponding to the development-related department, and FIG. This is a template.
[0060]
In the present invention, the template of the report previously displayed can be displayed on the person-in-charge terminal 2. The templates shown in FIGS. 12 to 15 show the contents of the report of the first report transmitted by the person in charge to the use terminal 3 such as the user / boss.
[0061]
Here, the terminal display unit 15 of the report mail transmission prompting server 1 displays any one template corresponding to the target destination / target person on the person-in-charge terminal 2. At this time, when there are a plurality of target persons as in the case where the target person is a person in charge and a section manager, for example, a template of a sentence (HEAD part comment) corresponding to a section manager whose position is higher than the person in charge may be displayed. it can.
[0062]
In the present invention, the report mail transmission prompting server 1 displays a template having no invoice text (HEAD section comment) on the person-in-charge terminal 2, and responds to the display of the invoice sent back from the person in charge. It is also possible to add a sentence according to the subject to a report without a sentence and send it to the subject.
[0063]
By using the present invention, the person in charge can create a report without taking time and effort by simply filling the necessary part of the displayed template (the blank part shown in FIGS. 12 to 15). The report mail can be transmitted by pressing the “continuous survey” or “complete” button. When the “complete” button is pressed, the report mail transmission prompting server 1 is notified of the report completion.
[0064]
Although not shown in the embodiment of the present invention, the person-in-charge terminal 2 is provided with a resident program that pops up a report template.
[0065]
In the embodiment of the present invention, as shown in FIG. 16 (A), an example in which the report mail transmission prompting server 1 mediates transmission of the report mail from the person in charge terminal 2 to the use terminal 3 is shown. However, in the present invention, as shown in FIG. 16B, it is possible to directly send a report mail from the person-in-charge terminal 2 to the use terminal 3.
[0066]
In the embodiment of the present invention, an example in which the present invention is used in an in-house system has been described. However, the present invention is not limited to an in-house system, and can be used in any form of system. .
[0067]
As can be understood from the above, the features of the embodiment of the present invention are described as follows.
[0068]
(Supplementary note 1) A business progress information report support method for supporting a report of progress information of a predetermined business that is executed by a server connected to a terminal via a network and reported from one terminal to another terminal,
The process of obtaining the registration request source information of the business progress information,
Using the information obtained above, the process of determining the report destination and report frequency of work progress information that requires registration,
By presenting a report template destined for the determined report destination to the terminal that has issued the registration request for the business progress information, the report of the business progress information to be sent to the report destination is displayed. Creating and registering it,
Based on the determined report frequency, by presenting a report template destined for the determined report destination to the terminal that has registered the work progress information, the transmission target to the report destination And a process of collecting and collecting a report on business progress information,
A featured work progress information reporting support method.
[0069]
(Appendix 2) In the work progress information reporting support method described in Appendix 1,
In the process of collecting above, presenting a report template to be recorded or attached to the contents of the report collected last time.
A featured work progress information reporting support method.
[0070]
(Appendix 3) In the work progress information report support method described in Appendix 1 or 2,
In the process of collecting above, when reporting completion is notified in the collected report, deleting the registration of the business progress information from which the report was created
A featured work progress information reporting support method.
[0071]
(Appendix 4) In the work progress information report support method described in any one of appendices 1 to 3,
In the determination process, the report request information that is uniquely specified by the obtained information is presented to the terminal that has issued the registration request for the business progress information, and the response is received. Deciding where to report certain business progress information
A featured work progress information reporting support method.
[0072]
(Supplementary note 5) In the work progress information reporting support method described in any one of supplementary notes 1 to 3,
In the determination process, the report frequency uniquely specified by the acquired information or the information used for the determination is presented to the terminal that has issued the registration request for the business progress information, and a response to it is received. To determine the reporting frequency of work progress information with registration requests,
A featured work progress information reporting support method.
[0073]
(Supplementary note 6) A program that realizes a work progress information report support method that is executed by a server connected to a terminal via a network and that supports reporting of progress information of a predetermined work reported from one terminal to another terminal Because
Processing to obtain registration request source information of business progress information;
Using the information obtained above, a process to determine the report destination and report frequency of work progress information that requires registration;
By presenting a report template destined for the determined report destination to the terminal that has issued the registration request for the business progress information, the report of the business progress information to be sent to the report destination is displayed. Process to create and register it,
Based on the determined report frequency, by presenting a report template destined for the determined report destination to the terminal that has registered the work progress information, the transmission target to the report destination And a process of collecting and collecting a report of business progress information
Letting the computer run
A featured work progress information reporting support program.
[0074]
(Appendix 7) In the work progress information reporting support program described in Appendix 6,
In the process to collect, showing the template of the report to be recorded or attached about the contents of the report collected last time,
A featured work progress information reporting support program.
[0075]
(Appendix 8) In the work progress information report support program described in Appendix 6 or 7,
In the process to collect, when report completion is notified in the collected report, the registration of the business progress information that is the source of the report is deleted.
A featured work progress information reporting support program.
[0076]
(Appendix 9) In the work progress information report support program described in any one of appendices 6 to 8,
In the above determination process, the report request information that is uniquely specified by the obtained information is presented to the terminal that has issued the business progress information registration request, and a response to the report is received. Deciding where to report certain business progress information
A featured work progress information reporting support program.
[0077]
(Appendix 10) In the business progress information report support program described in any one of appendices 6 to 8,
In the determination process, the report frequency uniquely specified by the acquired information or the information used for the determination is presented to the terminal that has issued the business progress information registration request, and a response is received. To determine the reporting frequency of work progress information with registration requests,
A featured work progress information reporting support program.
[0078]
【The invention's effect】
By using the present invention, when a failure occurs, the person in charge of the failure can easily create a progress report based on the report template pop-up displayed on his / her terminal, and / E-mail can be sent to the boss. Therefore, the user / boss and the like can periodically receive a progress report from the person in charge.
[Brief description of the drawings]
FIG. 1 is a diagram showing an example of a system configuration for realizing the present invention.
FIG. 2 is a diagram illustrating an example of a failure information registration process flow.
FIG. 3 is a diagram showing an example of display on a person-in-charge terminal.
FIG. 4 is a diagram illustrating an example of a user master.
FIG. 5 is a diagram illustrating an example of a system information master.
FIG. 6 is a diagram showing an example of an importance level assigning rule master.
FIG. 7 is a diagram illustrating an example of a template master.
FIG. 8 is a diagram illustrating an example of an information DB.
FIG. 9 is a diagram illustrating an example of an information DB.
FIG. 10 is a diagram illustrating an example of a report mail transmission prompting process flow;
FIG. 11 is a diagram illustrating an example of a job master.
FIG. 12 is a diagram illustrating an example of a template.
FIG. 13 is a diagram illustrating an example of a template.
FIG. 14 is a diagram illustrating an example of a template.
FIG. 15 is a diagram illustrating an example of a template.
FIG. 16 is a diagram showing transmission of a report mail from the person in charge terminal to the user terminal.
[Explanation of symbols]
1 Report email sending reminder server
2 person in charge terminal
3 Use terminal
4 network
5 Fault management server
11 Failure information input means
12 Master search means
13 Failure information registration means
14 Setting frequency monitoring means
15 Terminal display means
16 Information DB
17 User Master
18 System information master
19 Template Master
20 Importance rule master
21 Office Master
22 Report email sending means

Claims (3)

A work progress information reporting support method for supporting a report of progress information of a predetermined work executed by a server connected to a terminal via a network and reported from one terminal to another,
The server obtains a user ID from the terminal that issued the registration request for the business progress information, and corresponds to the obtained user ID from the correspondence information between the user ID stored in the storage means and the system in charge. Searching for a responsible system to be displayed, and displaying the searched responsible system on the terminal that issued the registration request for the business progress information ;
Information on the report target system stored in the storage means in advance using the information on the report target system selected from the displayed responsible system by the terminal notified from the terminal on which the responsible system is displayed. And the report destination information, the report destination information corresponding to the notified report target system is retrieved, the retrieved report destination information is displayed on the terminal, and a response to it is sent. The process of determining the report destination of the business progress information that requires registration by receiving,
The server stores the information in the report target system selected from the displayed responsible system by the terminal and the report destination information selected from the displayed report destination in the storage unit in advance. The report frequency information corresponding to the selected report destination or the information used for the determination is searched based on the correspondence information between the report target system information, the report destination information, and the report frequency or the information used for the determination. Displaying the retrieved reporting frequency or information used for the determination on the terminal and receiving a response to the terminal to determine the reporting frequency of the business progress information having a registration request;
The server presents a report template addressed to the determined report destination to the terminal that has issued the task progress information registration request, so that the task progress to be transmitted to the report destination The process of creating an information report and registering it,
Based on the determined report frequency, the server presents a report template destined for the determined report destination to the terminal that has registered the business progress information. To prepare a report of business progress information to be sent and collect it.
A featured work progress information reporting support method. In the work progress information report support method according to claim 1,
In the collecting process, the server presents a report template to be recorded or attached to the contents of the report collected previously.
A featured work progress information reporting support method. In the work progress information report support method according to claim 1 or 2,
In the process of collecting, when the server is notified of the completion of the report by the collected report , the server deletes the registration of the business progress information from which the report was created.
A featured work progress information reporting support method.

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