JP4020595B2 - Movement management system and movement management method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a movement management system, and more particularly to a technique for managing the work and work-related behaviors of maintenance workers who frequently go out.
[0002]
[Prior art]
Field engineers (hereinafter referred to as “FE”) who maintain equipment such as computers and building facilities installed at contract partners have many opportunities to go out due to their work contents. Increasingly reports over the phone. Such behavior related to work and work of FE is hereinafter referred to as “moving and moving”.
[0003]
FIG. 6 is a schematic configuration diagram of a conventional movement management system. The FE makes a call from the mobile phone 1 outside the office to the voice response device 2 installed in the information center, and according to the voice guidance from the voice response device 2, the work start time, the work area, the work end time in the area, the work Enter a predetermined code according to the situation of movement to be reported. The system is provided with a motion management database 3 for managing the motion status of the FE, and the voice response device 2 registers the motion status of the FE in the motion management database 3 based on the input code. Update current work status.
[0004]
Further, when the voice response device 2 cannot be accessed due to congestion of the telephone line, the FE reports a telephone call to the office. The office worker registers the movement status in the movement management database 3 on behalf of the worker in charge from the information terminal device 4 installed in the office.
[0005]
In this manner, by sequentially registering the latest movement / situation state of each FE in the movement / situation management database 3, it is possible to easily grasp the current location and work situation of the FE.
[0006]
[Problems to be solved by the invention]
However, it is troublesome to enter a code according to the voice guidance of the voice response device, and it takes time to register information.
[0007]
In addition, for example, in the time zone for work attendance and the like, the line to the voice response device becomes congested and it becomes difficult to connect, so there is a possibility that trouble may occur in the movement management.
[0008]
Further, conventionally, since the area code is input as the work place, the position accuracy is poor for grasping the work place of the FE.
[0009]
The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a movement management system and method that can perform movement management more simply and reliably.
[0010]
It is another object of the present invention to provide a movement management system that can perform more detailed movement management.
[0011]
[Means for Solving the Problems]
In order to achieve the above-described object, the movement management system according to the present invention includes a movement management database in which movement statuses relating to work and work of a worker are accumulated, and a plurality of allocations for each type of movement status. Mail monitoring means for taking out mail sent as a destination from the mailbox and the mail address of the mailbox corresponding to the movement situation as the destination, and taking out by the mail monitoring means. And a movement / situation information management means for updating the movement / situation management database based on the movement / situation information, and a different mail address is assigned to each movement / situation type.
[0012]
The movement / situation state information management means grasps supplementary information on the movement / situation state from the contents described in the subject or the mail text.
[0013]
The movement management method according to the present invention is a movement management system for performing movement management of a worker. In the movement management system, a plurality of mailboxes owned by the movement management system are allocated for each type of movement situation, The person in charge contacts the movement management system, receives an e-mail sent by designating the e-mail address of the mailbox corresponding to the movement situation, and the e-mail designated as the received e-mail address It recognizes the movement situation that the person in charge has contacted from the address.
[0014]
Further, supplementary information on the operation status is obtained using the subject of the email or the rule text.
[0015]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings.
[0016]
FIG. 1 is a system configuration diagram showing an embodiment of a movement management system according to the present invention. The motion management system is installed in an information center of a company where a field engineer (FE) who performs maintenance of building facilities installed at a contractor such as an elevator works. The movement management system in the present embodiment is constructed by connecting the mail server 5 and the application server 6 via the LAN 7. The mail server 5 and the application server 6 are always in operation and perform FE movement management on a 24-hour basis.
[0017]
Here, the movement / situation state managed in the present embodiment will be described. As the types of movement / situation state managed in the present embodiment, as illustrated in FIG. Yes, the operation status related to maintenance work includes dispatch, work start, work end, and the like. In the present embodiment, the feature of the configuration is that the mailbox 8 is set corresponding to each operation situation. Therefore, in the mail server 5 in the present embodiment, a mail box 8 is prepared in advance for each operation status type.
[0018]
FIG. 2 shows an operation status name and items to be set in the subject in correspondence with each operation status. The operation status name is a name of each operation status, and is used as information for identifying the operation status. An Internet mail address can be described by a user name, @, and a mail server name (domain name), but the operation status name in the present embodiment is also the user name of the mail address. In FIG. 1, only the movement status name corresponding to the user name of each mailbox 8 is shown in the mail address. The subject is the subject that is set together with the address and the body of the email on the general-purpose email sending screen. The item to be set in the subject is described in the subject column on the email sending screen. This refers to the contents (items) to be performed.
[0019]
The application server 6 includes a movement management database 9, a mail monitoring unit 10, and a movement status information management unit 11. The movement management database 9 accumulates movement and movement situations regarding FE work and work. If the FE man number (employee number) is used as a key, the work status and maintenance work history of the FE can be extracted. If the latest operation status information of each FE is extracted based on the update time, the current location of each FE can be determined. I can grasp it. The mail monitoring unit 10 constantly monitors the reception status of a mail box prepared in the mail server 5, and takes out the mail from the mailbox as movement status information when there is a received mail. The movement / situation information management unit 11 updates the movement / situation management database 9 based on the movement / situation information extracted by the mail monitoring unit 10. The mobile phone 1 is a mobile phone having an Internet connection function carried by the FE. In the case of the present embodiment, it is only necessary for the FE to be able to send an e-mail to the mail server 5 in order to report the state of movement. Therefore, a communication device with a mail function is not a mobile phone with an Internet connection function. May be.
[0020]
What is characteristic in the present embodiment is that the mail function is effectively used in order to perform FE movement management, and in particular, the movement status name is designated as the user name of the mail address. Thus, by specifying the name of the traffic situation to be reported by the FE as the e-mail destination and transmitting it, the movement management system grasps the current movement status of the FE by referring to the destination of the received mail. be able to.
[0021]
Here, the content items designated by the FE for the e-mail transmitted to the mail server 5 of the movement management system will be described.
[0022]
When the FE activates the mail function of the mobile phone 1 to send an e-mail in order to report the movement status, the FE sets the following e-mail address as the e-mail destination to be sent. That is, for example, according to the example shown in FIG. 2, when starting the work at the client destination, “skaisi” is designated as the user name of the mail address. When the work is completed, “sshuryo” is designated as the user name of the mail address. For the domain name, the name (domain name) of the mail server 5 is designated. Since the mobile phone 1 is normally equipped with a memory dial function, it is convenient to select from among the registered ones.
[0023]
FIG. 3 is a diagram showing a display example of the input part of the mail creation screen of the mobile phone 1 used by the FE. FIG. 3A shows work start registration, and FIG. 3B shows work end. An example of bounce registration is shown in FIG. 3 (c).
[0024]
In addition, supplementary information on the movement status is set in the subject of the email to be transmitted. That is, for example, according to the example shown in FIG. 2, when work is started at the client destination, the building number that identifies the building where the elevator that is the maintenance work target is installed, the unit that identifies the elevator, and the scheduled end time Specify input. Thereby, it is possible to determine where the FE performs maintenance work in the building. In addition, when going back home, by inputting and specifying the scheduled next office date and the next office time, it is possible to grasp in advance the actions after the next day.
[0025]
According to the designation example of supplementary information for the work start registration shown in FIG. 3A, it can be seen that the work is performed at the first unit of the building number “50001” and the scheduled end time is 15:30. “*” Is a delimiter for each item, and “#” is a supplementary information designation end symbol. If “*” and “#” are used as control symbols as in this embodiment, the key operation is minimized. According to the example of specifying supplementary information for the bounce registration shown in FIG. 3C, it can be seen that the next time he is scheduled to work at 8:45 on April 20.
[0026]
Next, the movement management in the present embodiment will be described with reference to the flowchart shown in FIG.
[0027]
An e-mail is sent from the FE to the mail server 5. As described above, the operation name is in the user name portion of the e-mail address specified as the e-mail destination, and the subject is supplemental information. Are set respectively. The mail monitoring unit 10 constantly monitors whether there is a received mail in each mail box 8 set in the mail server 5 (step 101), and if any mail box 8 has a received mail (step 102), The received mail is passed to the movement / situation information management unit 11 as movement / situation information. The movement status information includes at least the sender, the user name of the destination, and the subject name when supplementary information is specified.
[0028]
The movement / situation information management unit 11 is set with the FE from the sender included in the movement / situation information sent from the mail monitoring unit 10 and the operation state from the user name of the mail address specified as the destination. Supplementary information is extracted from the contents (step 103). These pieces of information are registered in the movement management database 9 (step 104). At this time, the reception time of the e-mail is set as the update time. Also, FE Man No. Is a Man No. (not shown). And a correspondence table between the FE and the mail address of the FE.
[0029]
According to the present embodiment, the FE movement management is performed by effectively using the mail function as described above. Since the situation of movement is communicated by e-mail, problems such as troublesome responses with the voice response device and inability to contact due to the lack of connection to the line will not occur. Further, by adding supplementary information to the subject, it is possible to notify the information center of information that specifies a specific work place and an elevator.
[0030]
Furthermore, if a rule is set in the mail server 5 to automatically send an operation status reception confirmation message to the mail sender when an e-mail is received, the mail sender FE has been able to communicate the operation status. Can be confirmed. 5 (a), (b), and (c), when an operation status reception confirmation message is returned in response to the work start registration, work end registration, and bounce registration received by the movement management system. 3 shows an example of a screen displayed on the mobile phone 1 that has received the message.
[0031]
In the present embodiment, the movement management system is selected by selecting, as described above, a mail address corresponding to an operation state to be contacted from among a plurality of mail boxes 8 provided in the mail server 5 as an e-mail destination. The operation status can be easily communicated. At that time, supplementary information was specified in the subject of the email. However, the supplementary information can produce the same effect even if it is described not in the subject but in the mail text.
[0032]
In the above description, FE is specified from the sender of the e-mail. Information for identifying equal FE may be designated. By separately specifying the FE identification information in the e-mail, the movement management system can determine the FE that sent the e-mail, so the FE contacts the movement management system from another person's communication device with a mail function. Can be entered.
[0033]
In general, in the electronic mail function, a plurality of mail addresses can be designated as destinations. However, in this embodiment as well, by setting a method for designating supplementary information about the movement / situation in advance, the FE can be designated once. Multiple operating statuses can be communicated via email. For example, when the work is finished and the client returns directly, if the work completion registration “sshuryo” and the bounce registration “chokki” are designated as the same e-mail destination, multiple movements can be made in one contact. The situation can be communicated. In this case, since the work end registration and the bounce registration registered in the movement management database 9 have the same update time, the latest movement (current state) of the FE is managed so that it can be determined as the bounce state. It is desirable to build a system.
[0034]
In this embodiment, the Internet mail function is assumed. However, the present invention can be applied to other mail service functions by adapting the mail address setting.
[0035]
In the present embodiment, an example has been described in which the FE movement and maintenance management for building facilities such as elevators is performed. However, the devices to be maintained are devices other than building facilities such as computers. Also good. Furthermore, by appropriately setting the type of the movement situation, it can be applied to movement management of a sales employee, for example.
[0036]
【The invention's effect】
According to the present invention, the worker can notify the operation status by specifying the information for identifying the operation status in the user name of the mail address specified as the destination of the e-mail and sending the mail. As a result, the operation status can be easily communicated. In addition, there is no situation where the operation status cannot be communicated due to congestion of the telephone line.
[0037]
Further, since supplementary information can be added to the e-mail to be transmitted, the work location can be grasped in more detail by allowing the worker in charge to designate information for identifying the workplace as supplementary information.
[Brief description of the drawings]
FIG. 1 is a system configuration diagram showing an embodiment of a movement management system according to the present invention.
FIG. 2 is a diagram showing a correspondence relationship between names of operation states and supplementary information in the present embodiment.
FIG. 3 is a diagram showing a display example of an input portion of a mail creation screen of a mobile phone in the present embodiment.
FIG. 4 is a flowchart showing a motion management method in the present embodiment.
FIG. 5 is a diagram showing a screen display example on a mobile phone that has received an operation status reception confirmation message in the present embodiment.
FIG. 6 is a schematic configuration diagram of a conventional movement management system.
[Explanation of symbols]
1 mobile phone, 5 mail server, 6 application server, 7 LAN, 8 mailbox, 9 movement management database, 10 mail monitoring section, 11 movement status information management section.

Claims (4)

A movement management database in which the movement status of work staff and work is stored;
A plurality of mailboxes assigned to each type of movement situation;
Mail monitoring means for retrieving mail sent from the mailbox as movement / situation state information, which is sent by the worker in charge of the mail address of the mailbox corresponding to the movement / situation state;
A state-of-motion information management unit that updates the state-of-motion management database based on the state-of-motion information extracted by the mail monitoring unit;
And a different e-mail address is assigned to each type of movement situation. The movement / situation management system according to claim 1, wherein the movement / situation information management means grasps supplementary information of the movement / situation from content described in a subject or an email text. In the movement management system that manages the movement of workers,
A plurality of mailboxes owned by the movement management system are allocated for each type of movement situation,
An e-mail received by designating the e-mail address of the mailbox as the e-mail address corresponding to the movement / situation situation in which the worker in charge contacts the movement management system,
A movement management method characterized by recognizing a movement situation that the worker in charge has contacted from a mail address designated as a destination of the received electronic mail. 4. The motion management method according to claim 3, wherein the supplementary information of the operation status is obtained by using a subject of the e-mail or a rule text.

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