JP4062426B2 - Document confirmation system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a document confirmation system for confirming the entry contents of a document such as an application form by a reception terminal operated by a customer and a processing terminal operated by an operator.
[0002]
[Prior art]
As a document confirmation system in which the reception terminal operated by the customer and the processing terminal operated by the operator are connected by a communication line, the image of the application form and contract document written by the customer is read by a scanner provided in the reception terminal, The image data (image data) is sent to the processing terminal operated by the operator, and the image (image) of the document is displayed on the display section of the processing terminal. Check whether there are any deficiencies such as errors and typographical errors.
[0003]
In such a document confirmation system, when an operator finds a deficiency, conventionally, the operator points out the deficiency to the customer by telephone or the operator operates the processing terminal to display the document displayed on the display unit of the reception terminal. The corresponding part of the image is indicated by a red frame, etc., to encourage re-entry.
[0004]
[Problems to be solved by the invention]
However, the conventional techniques described above have the following problems.
That is, in the case of pointing out by telephone, only words are exchanged, and there is a problem that it is often difficult to understand because it does not directly point to a place where the entry is incomplete on the form.
[0005]
In addition, when displaying the image of the document on the display part of the customer's reception terminal and specifying the deficient part with a red frame, it is a direct indication, but the size of the display part is limited, so the document's Depending on the size, the image is displayed in a reduced size, and there is a problem that it is difficult to see the part of the deficiency specified by the red frame.
Therefore, both cases, it is difficult to reliably perform such fill or clerical fixes omissions location, repeatedly will receive indications fill deficiencies in the number of transfer of read and image data of the document As a result, there has been a problem that the time required for processing the application form increases and the communication fee increases.
[0006]
An object of the present invention is to solve such a problem.
[0007]
[Means for Solving the Problems]
Therefore, the present invention comprises a touch-panel display input unit and a reading means for reading an image of a document entered by a customer, and a reception terminal installed in an unattended corner of a sales office, a display unit and an input means, A processing terminal connected to the reception terminal via a communication line, reading an image of a document set by the customer on the reception terminal with the reading means, and transmitting the image data to the processing terminal; In the document confirmation system in which an image of the document is displayed on the screen, and an operator confirms the entry contents of the document by viewing the image, the processing terminal is incomplete on the screen displaying the document image on the display unit. An incomplete entry notification instructing section for pointing out is displayed , and the operator uses the input means to identify an incomplete entry in the document. Ri while designated on the image, when the fill incomplete notification instruction unit by said input means Ru is operated, transmits the location information of the notification and fill incomplete portion of the fill deficiencies to the reception terminal, the receiving terminal may enter receiving the location information of the notification and fill incomplete portion of deficiencies, which displays an image of the document enclosed fill deficiencies locations in a frame on the display input unit, and discharging the document inhaled during image reading, and the Symbol input If the deficiencies point customer touches, and displaying an enlarged view of the point of the Symbol input deficiencies.
[0008]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of a document confirmation system according to the present invention will be described below with reference to the drawings.
First, the configuration will be described with reference to FIGS.
FIG. 2 is a system configuration diagram showing the embodiment.
[0009]
In the figure, reference numeral 1 denotes a customer operation reception terminal installed in an unmanned corner of a sales office, which is generally called an unmanned contract machine.
Reference numeral 2 denotes a processing terminal for an operator installed in an office center or the like. This processing terminal 2 is connected to the receiving terminal 1 by a communication line 3 such as ISDN.
In this figure, the receiving terminal 1 and the processing terminal 2 are shown in a one-to-one relationship, but in reality, one processing terminal 2 corresponds to a plurality of (three to four) receiving terminals 1. It has become a thing.
[0010]
FIG. 3 is an enlarged view of the reception terminal 1. As shown in FIG. 3, the reception terminal 1 is provided with a touch-panel display input unit 4 in the upper center of the front, and a document set slot 5 and a certificate below it. Each set port 6 is provided.
Although not shown, the reception terminal 1 is provided with a scanner or printer for reading an image, a card issuing machine, a control unit for controlling the entire reception terminal 1, and the like.
[0011]
FIG. 4 is an enlarged view of the processing terminal 2. The processing terminal 2 includes a display unit 7 such as an LCD or CRT, a keyboard (input unit) 8, a mouse (input unit) 9, and a control unit 10 for controlling them. I have.
FIG. 1 is a flowchart showing an embodiment. An example of document confirmation will be described below according to step (S) of this flowchart.
[0012]
First, for example, when a customer fills in an application form for joining a certain meeting according to the required items and sets the application form in the document setting slot 5 of the reception terminal 1, the application form is inhaled into the reception terminal 1. Then, the image of the application form is read by a reading device such as a scanner provided in the reception terminal 1 (S1).
The read image data is temporarily stored in the storage unit in the reception terminal 1 and further transferred from the reception terminal 1 to the processing terminal 2 via the communication line 3.
[0013]
When receiving the image data of the application form, the processing terminal 2 displays an image (image) 12 of the application form based on the image data on the display unit 7 (S2).
FIG. 5 is a diagram showing an example of the display screen of the display unit 7 at this time. “Confirmation OK” for confirming that the description is correct is displayed under the image 12 of the application form, and “Re-execution” for prompting resetting of the application form. Buttons 11a to 11d, etc., such as “Set”, “Incomplete” for pointing out to the customer of incomplete entry, and “No” for rejecting the application are also displayed.
[0014]
In this way, the operator determines whether there is any deficiency by looking at the image 12 of the application form displayed on the display unit 7 (S3), and if there is no deficiency and the description is correct, the operator operates the mouse 9 to display the screen. By clicking on the “OK” button 11a above, the process proceeds to S10. If there is any deficiency, it is determined whether there are deficiencies in the written contents, such as errors or omissions (S4).
[0015]
If it is not incomplete, the operator further determines whether the application form needs to be reset (S9).
Here, for example, when a normal image is not sent by the customer setting the application upside down, it is necessary to reset it, and the mouse 9 is operated. Click the “Set” button 11b.
[0016]
As a result, a resetting instruction is sent from the processing terminal 2 to the receiving terminal 1 via the communication line 3. Upon receiving this instruction, the receiving terminal 1 discharges the inhaled application form and displays it on the display input unit 4. A screen for prompting resetting in a correct state is displayed, waiting for resetting, and when the application form is reset, it is inhaled into the receiving terminal 1 and the processing from S1 is repeated.
[0017]
Also, if the application form contains unqualified content such as unemployed or out of the specified age, the operator operates the mouse 9 and clicks the “reject” button 11d on the screen. The process ends.
On the other hand, when the operator determines that the entry is incomplete in S4, the operator operates the mouse 9 and clicks on the incomplete entry on the image 12 of the application form, and the place is indicated by a red frame.
[0018]
For example, if there are omissions in the locations 12a and 12b in FIG. 5, when the omission locations 12a and 12b are clicked with the mouse 9, they are surrounded by a frame of a specific color such as a red frame.
Thereafter, when the operator clicks the “Improperly filled” button 11 c with the mouse 9, the processing terminal 2 sends a notification of the defective entry and the location information of the defective entry location to the receiving terminal 1 through the communication line 3.
[0019]
When receiving the incomplete entry notification and the location information of the incomplete entry location from the processing terminal 2, the reception terminal 1 displays a screen indicating the incomplete entry on the display input unit 4 (S5), and simultaneously discharges the incomplete application form. To do.
FIG. 6 is a diagram showing an example of the display screen of the display input unit 4 at this time. The image 12 of the application form in which the omission place is surrounded by a specific color frame is displayed in a reduced size, and the specific color is displayed. A message to the effect that the location of the frame is incomplete, a message to prompt the user to press the entry completion button after entry, a button 13 for “entry completion”, and the like are displayed.
[0020]
Here, the customer compares the discharged application form with the image 12 displayed on the display / input unit 4 and fills in incomplete places. If the contents of the incomplete entry are difficult to understand, When the customer touches the defective portion with a frame with a finger, the defective portion is enlarged and displayed (S6).
FIG. 7 is a diagram showing a display screen in which the description deficient portions are enlarged. The missing entry portions 12a and 12b surrounded by the specific color frame and their peripheral portions are enlarged and displayed.
[0021]
This screen also displays a message stating that the red frame is incomplete, a message prompting the user to press the “complete” button, and a “complete” button 13. A “return to original size” button 14 for returning to “” is also displayed.
After seeing this screen and confirming where the customer has filled out the application form, if the customer touches the “Entry Complete” button 13 with a finger, the screen prompts the display input unit 4 to reset the application form. Is displayed, and when the customer resets the application form, the application form is again sucked into the reception terminal 1 and the processing from S1 is repeated.
[0022]
In S3, when the "OK" button 11a is clicked by the operation of the mouse 9 by the operator, the customer confirms the ID (S10), issues the contract from the reception terminal 1 (S11), The issuance (S12) is sequentially performed and the process ends.
[0023]
【The invention's effect】
As described above, the present invention reads the image of the document set by the customer on the reception terminal with the reading means of the reception terminal, transmits the image data to the processing terminal, and displays the document on the display unit of the processing terminal. When an operator displays an image and the operator confirms the entry contents of the document by looking at the image, if the operator designates an incomplete entry area on the image by the input means, the display input unit of the reception terminal displays Since the image of the document in which the incomplete place is surrounded by a frame of a specific color is displayed and the customer touches the incomplete place, the enlarged place is displayed. This makes it possible for the customer to easily recognize an incomplete part, and to reliably fill in an omission part or correct an error.
[0024]
In addition, by filling in omission points and correcting errors, you will not be repeatedly pointed out that there is a deficiency in the entry, and the number of document reading and image data transfers will be reduced. A great effect is also obtained in reducing processing time and saving communication charges.
Furthermore, since the operator does not have to explain the incomplete place by telephone, the operator's workload can be reduced.
[Brief description of the drawings]
FIG. 1 is a flowchart showing an embodiment. FIG. 2 is a system configuration diagram showing the embodiment. FIG. 3 is a perspective view of a receiving terminal. FIG. 4 is a perspective view of a processing terminal. [Fig. 6] Fig. 6 shows an example of the display screen of the reception terminal. [Fig. 7] Fig. 7 shows an enlarged display screen of the incomplete parts.
DESCRIPTION OF SYMBOLS 1 Reception terminal 2 Processing terminal 3 Communication line 4 Display input part 5 Document setting slot 6 Certificate setting slot 7 Display part 8 Keyboard 9 Mouse 10 Control part 11a-11c Button 12 Image 12a, 12b Incomplete place 13 button

Claims (3)

It is equipped with a touch-panel display input unit and reading means for reading the image of the document entered by the customer, and also includes a reception terminal installed in an unattended corner of the sales office, a display unit and input means, etc. It consists of a processing terminal connected to a terminal,
The image of the document set by the customer on the reception terminal is read by the reading means, the image data is transmitted to the processing terminal, the image of the document is displayed on the display unit of the processing terminal, and the image is viewed. In the document confirmation system in which the operator confirms the entry contents of the document,
The processing terminal displays the complete deficiency notification instruction unit for pointing out to fill deficiencies on the screen displaying the image of the document on the display unit, said point of entry deficiencies of the document the operator by the input means while designated on the image, and sends the said fill incomplete notification instruction unit by said input means Ru is operated, the position information of the notification and fill incomplete portion of the fill deficiencies to the reception terminal,
Upon receipt of the incomplete entry notification and the location information of the incomplete entry location, the receiving terminal displays the image of the document in which the incomplete entry location is surrounded by a frame on the display input unit, and discharges the inhaled document at the time of reading the image. document verification system and, and that the SL when the incoming deficiencies places customer touches, and displaying an enlarged points of the Symbol input deficiencies. In claim 1,
When displaying the image of the document in which the incomplete entry area is surrounded by a frame of a specific color on the display input unit of the reception terminal, a message indicating that the incomplete entry area is also displayed. Document confirmation system. In claim 1 or claim 2,
The processing terminal, the display re-set notification instruction section with complete deficiency notification instruction section on the screen displaying the image of the document on the display unit, when the re-setting notification instruction section is operated by the input means Transmits a reset instruction to the reception terminal,
The receiving terminal, when receiving an instruction to re-set to display a screen for prompting to set again in the correct state to the display input section while discharging the document, when the document is re-set, re-set A document confirmation system, wherein the read document is read by the reading means and the image data is transmitted to the processing terminal.