JP4086795B2 - Electronic device delivery method and delivery system requiring confidential customer information - Google Patents

Description

  The present invention relates to a method for delivering an electronic device to a customer, and more particularly, to a method and a delivery system for an electronic device in which confidential information unique to the customer needs to be written.

  In communication devices (electronic devices including communication devices such as modems, terminal adapters, and wireless access points) connected to the Internet, etc., the customer-specific relationship between the service provider and customer Confidential information such as a user ID / password is determined. The customer sets the confidential information in the communication device so that an individual can be specified and can receive various services thereafter.

  The user ID / password is confidential information unique to the customer, and is clearly indicated as “important notice” in a notification document addressed to the customer sent after the contract, and management by storage is called for.

  The external display of the communication device itself in which customer-specific confidential information is written does not accompany information for identifying an individual (for example, an individual name or an e-mail address).

  When this type of communication device is not delivered directly to the customer, but delivered to the customer, the delivery means is usually delivery by home delivery or the like housed in a packaging box, and the above notification document is also included in the packaging box. Is housed inside. A home delivery slip indicating the delivery destination is affixed to the packaging box.

  Therefore, it is impossible to visually check whether the packed communication device, the notification document, and the delivery slip attached to the packing box are for the same customer.

  As described above, until now, setting of writing of customer-specific confidential information to the communication device has to be performed by the customer himself, and such setting work is quite troublesome for a customer who is not familiar with handling.

  Thus, it is conceivable that confidential information unique to a customer is written to a communication device before delivery in a manufacturing factory, for example, in a shipping department. In this case, however, the communication device delivered to the customer and the confidential information to be written, for example, the user ID / password, and the notification document enclosed in the packaging box must all be specified individually. In other words, if individual identification as described above is not possible, misconfiguration of communication equipment, leakage of packing, mistakes in pasting home delivery slips, communication equipment, notification documents, packing boxes, and home delivery slips may occur. There is a possibility. However, such mistakes are never allowed.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a delivery method and delivery system for an electronic device that can write confidential customer information to the electronic device before delivery of the electronic device.

  The present invention also enables the setting work of confidential information by the customer as described above, and ensures that the electronic device main body, confidential information, notification document, delivery slip setting error, leakage, crossover, etc. It is an object of the present invention to provide an electronic device delivery method and delivery system which can be prevented.

According to the present invention, in a method of storing at least one electronic device that needs to electrically write customer-specific customer confidential information in a packaging box and delivering it to the customer, the customer confidential information provided in advance by the customer is received. A device delivery system having a combination of customer information including a model code indicating the name of an electronic device to be delivered for a number of customers, and connected to the device delivery system via a communication network; A first delivery service system that receives and holds the customer information and model code in units of work lots, and executes a first delivery work for electronic devices for the work lot units, the first delivery In the business system, electronic devices to be delivered are prepared for a large number of customers together with packing boxes, and the electronic devices are specified on the outer surface of the electronic devices. Code information for electronic equipment including a production number including a model code for performing, and code information for boxes including a production number of an electronic equipment to be accommodated in the packaging box, respectively. The delivery business system reads the electronic device code information with respect to one prepared electronic device, and the electronic device of the read model code holds the customer information and model of the work lot unit held by the electronic device. A first step for determining whether or not the code is in the code, and when it is determined as “present” in the first step, the customer confidential information is obtained from a combination of the corresponding customer information and model code. taken out of the electronic device, which comprises performing at least a second step of performing electrical auto-program by connecting a LAN cable to the one of the electronic device Delivery method is provided.

  In the electronic device delivery method, the first delivery service system executes, after the second step, a third step of printing a notification document stored together with the one electronic device in the packaging box. In addition to the standard document whose contents are determined in advance, the customer confidential information and the serial number included in the electronic device code information read from the one electronic device are included in the notification document. The first delivery service system prints the code information for the electronic device in the one electronic device and the code for the notification document in the printed notification document following the third step. Read the information, manufacture number included in the read code information for the electronic device and manufacture included in the read code information for the notification document A fourth step of determining whether or not the number matches, and if it is determined as “match” in the fourth step, the one electronic device and the printed notification document, And the said packaging box which accommodates these is sent to the following business, It is characterized by the above-mentioned.

  In the electronic device delivery method, the electronic device code information is represented by a QR code or a barcode, and the notification document code information and the box code information are represented by a barcode. Is preferred.

  In the electronic device delivery method, the customer confidential information includes a user ID / password, and the customer information further includes customer delivery information including a customer address / name / contact information, and a contractor name / contracted electronic information. It is preferable to include customer notification information including the name of the device.

  The electronic device delivery method is further connected to the device delivery system and the first delivery business system via a communication network, and the work lot unit from the device delivery system to the first delivery business system. A second delivery service system that receives the same information as the customer information and the model code, and executes a second delivery work on the electronic equipment for the work lot unit sent from the first delivery work system; The second delivery service system further includes reading the code information for the electronic device in the one electronic device and the code information for the notification document in the printed notification document following the fourth step. And reading the code information for the box in the packing box, and is included in the read code information for the electronic device A fifth step of determining whether the serial number, the serial number included in the read code information for the notification document, and the serial number included in the read code information for the box all match, If it is determined as “match” in the fifth step, a delivery slip for indicating a delivery destination, a product name of the at least one electronic device, etc. based on the customer information and a delivery management number is issued. And a sixth step of sending the management number to the device delivery system.

  In the electronic device delivery method, the device delivery system further includes the first and second operations so that the operation for the next work lot cannot be performed unless the normal operation is performed for all the electronic devices for the work lot. 2 delivery business system is controlled.

According to the present invention, in the delivery system in which at least one electronic device that needs to electrically write customer-specific customer confidential information is accommodated in a packaging box and delivered to the customer, the customer confidential information previously provided by the customer is provided. A device delivery system comprising means for storing a combination of customer information including information and a model code representing the name of an electronic device to be delivered for a number of customers, and a server means, and the device delivery system and communication network A first storage means that receives and holds the customer information and model code in units of work lots from the equipment delivery system, and executes a first delivery operation for the electronic equipment for the units of work lots And a first delivery service system comprising first delivery service execution means, and the first delivery service system includes an electronic device to be delivered. Are prepared for a large number of customers together with the packaging box, and the electronic device code information including the serial number including the model code for identifying the electronic device is provided on the outer surface of the electronic device. Box code information including the serial number of the electronic device to be accommodated is attached thereto, and the first delivery service system further provides the electronic device code information to one prepared electronic device. The first delivery operation executing means is configured to determine whether the electronic device having the read model code is in the held customer information and model code of the work lot unit held. If the result of the determination is “Yes”, the customer confidential information is extracted from the corresponding combination of the customer information and the model code, and the one electronic Delivery system for an electronic apparatus, characterized in that via the LAN cable connected to the vessel performed electrically automatic writing is provided.

  In the electronic device delivery system, the first delivery business system further includes a first printer, and the first delivery business execution means includes the one electronic device in the packing box following the automatic writing. The notification document stored together with the first printer is printed on the first printer, and the notification document is read from the customer confidential information and the one electronic device in addition to the standard document whose contents are determined in advance. The manufacturing number included in the electronic device code information is printed as the notification document code information, and the first delivery service execution means follows the printing of the notification document, and the electronic device in the one electronic device. The code information for reading and the code information for the notification document in the printed notification document are read, and thus read by the first reading means. In addition, it is determined whether the serial number included in the electronic device code information matches the serial number included in the read notification document code information. The electronic device, the printed notification document, and the packaging box for storing them are sent to the next business.

  In the electronic device delivery system, the electronic device code information is further represented by a QR code or a barcode, and the notification document code information and the box code information are each represented by a barcode. Is preferred.

  In the electronic device delivery system, the customer confidential information further includes a user ID / password, and the customer information further includes customer delivery information including a customer address / name / contact information, and a contractor name / contracted electronic information. It is preferable to include customer notification information including the name of the device.

  The electronic equipment delivery system is further connected to the equipment delivery system and the first delivery business system via a communication network, and the work lot unit from the equipment delivery system to the first delivery business system. A second delivery service system that receives the same information as the customer information and the model code, and executes a second delivery work on the electronic equipment for the work lot unit sent from the first delivery work system; The second delivery service system further includes a second delivery work execution means, a second printer, and a second reading means. In the second delivery work system, the first delivery work system includes: When receiving the one electronic device, the printed notification document, and the packaging box containing them from the business system, the electronic device in the one electronic device Reading the code information for the slave device, reading the code information for the notification document in the printed notification document, and reading the code information for the box in the packing box are performed by the second reading means, The second delivery operation execution means includes a manufacturing number included in the read electronic device code information, a manufacturing number included in the read notification document code information, and the read box code information. It is determined whether or not all of the included manufacturing numbers match, and if it is determined as “match” in the determination, the second delivery operation executing means determines the delivery destination based on the customer information, the at least one In addition to indicating the product name of one electronic device, the second printer issues a delivery slip for indicating a delivery management number, and the management number is sent to the device delivery system.

  In the electronic device delivery system, the device delivery system further prevents the first and second operation lot operations from being performed unless the normal operation is performed for all the electronic devices in the work lot units. 2 delivery operation execution means is controlled.

  As described above, the customer-specific customer confidential information, that is, the user ID / password is automatically written at the time of shipment from the manufacturing factory to the electronic device requested by the customer, and the electronic device and the customer confidential information are written with the customer confidential information. The notification document containing the information can be definitely packed in a packaging box with a delivery slip containing the customer's personal information and delivered to the customer.

  According to the present invention, a customer who receives delivery of an electronic device does not need to set confidential information such as a user ID / password.

  In addition, since packaging errors such as packaging omissions and crossings of electronic devices, notification documents, and delivery slips can be reliably prevented, leakage of confidential customer information due to mispacking and misdelivery can be reliably prevented.

  In addition, personal information can be protected for a form in which personal information such as a notification document in which a customer's address and name are written and a delivery slip is described.

  First, the premise items in the present invention will be described. The present invention is applied to a case where an electronic device that needs to electrically write confidential information unique to a customer such as a user ID / password, for example, a modem device for an IP telephone is sold or rented to a customer. The In addition, the electronic device is not delivered directly to the customer, but is delivered from the shipping department of the manufacturing factory to the customer through, for example, a courier. In particular, the confidential information is written into the electronic device in the shipping department at the time of shipment.

  For this reason, at the time of a contract accompanying sales or rental, the customer is provided with necessary information such as customer confidential information, customer delivery information, and customer notification information. As an example of such information, the customer confidential information is information such as a user ID / password to be written in the electronic device, the customer delivery information is information such as the customer's address / name / contact address, and the customer notification information. Is information such as contractor name / product name (type name of electronic device). Below, customer confidential information, customer delivery information, and customer notification information may be collectively referred to as customer information.

  In addition, the electronic device is accommodated in a packing box for delivery, and a notification document in which contents at the time of contract and customer confidential information are printed is enclosed with the packing box. A delivery slip printed with the delivery destination is also attached to the packaging box.

  Based on the premise as described above, the present invention is that the electronic device accommodated in the packaging box is surely requested by the contracted customer, the confidential customer information written in the electronic device, and the enclosed notification document. The customer confidential information printed on the card is certainly provided by the contracted customer, and the delivery destination printed on the delivery slip affixed to the packing box is provided by the customer who is surely contracted. The delivery method and delivery system ensure that the contracted electronic device reaches the customer's hand by making sure that the verification is correct.

  A preferred embodiment of a delivery method and a delivery system according to the present invention will be described with reference to FIGS.

  FIG. 2A shows an example of a serial number used to specify an electronic device in the present invention. Here, the production number is composed of a code string including symbols such as 16-digit numbers and alphabets. The first 4 digits of the serial number are the model code indicating the product name of the electronic device (hereinafter referred to as “product name”), the next 2 digits are the date of manufacture, and the next 6 digits are the serial number of the electronic device. The last two digits represent the version of the electronic device. Of course, such an arrangement is merely an example, but in this embodiment, such a serial number is used for identification of electronic devices and various verifications. Needless to say, this is because the serial number of an electronic device includes a serial number that differs for each electronic device.

  FIG. 2B shows an example of information including a serial number used in the following description. For example, a two-dimensional code called a QR code is attached to an electronic device, which is composed of the 14-digit manufacturing number and the 12-digit information called a MAC address. However, since the MAC address is not used in the present invention, except for a special case, in the following explanation, only the serial number will be explained by reading the QR code. A barcode is also printed on the notification document, and this barcode consists of a 14-digit manufacturing number and a 4-digit identification code for identifying the notification document. A sticker printed with a barcode is also attached to a packaging box for housing the electronic device, and this barcode consists of a 14-digit serial number.

  FIG. 3 shows an example of a sticker affixed to the outer surface of the electronic device in order to indicate the “product name”, the manufacturer, and the like. Although specific names, numerical values, and the like are not shown in the seal S100, in addition to the “device name”, manufacturer address, authentication device name, authentication number, rated power supply, rated power consumption, and the like described above. The serial number is printed. The seal S100 is also printed with a barcode B100 representing the printed production number and MAC address and the above-described QR code B110 (electronic device code information) so that the production number can be read optically. Has been.

  FIG. 4 shows an example of a sticker affixed to a packaging box for accommodating electronic equipment to be delivered. In addition to the “product name” of the electronic device to be packed, the seal S200 includes a bar indicating the manufacturing number and the printed manufacturing number so that the manufacturing number can be optically read. Code B200 (box code information) is printed. The number of electronic devices to be packed is also printed on the seal S200.

  As described above, the barcodes B100, B110, and B200 include the same serial number, but are not represented in exactly the same barcode format. This is to make it possible to identify whether the read barcode is attached to the electronic device or attached to the packaging box. The same applies to a bar code attached to a notification document and a delivery slip described later.

  With reference to FIG. 1, the delivery system includes a device delivery system 10, a first delivery business system 20, and a second delivery business system 30. Note that FIG. 1 shows a configuration for only one line for performing a delivery operation, and the first delivery business system 20 and the second delivery business system 30 are installed for each delivery line. At least one, usually two, workers are arranged in one delivery line.

  The system format of this delivery system is a client server type information system. That is, the device delivery system 10 has a server function, and the first delivery business system 20 and the second delivery business system 30 have a client function. The device delivery system 10, the first delivery business system 20, and the second delivery business system 30 are connected to each other via a communication network (for example, a LAN).

  The outline of the main functions of each system will be described below.

Device delivery system 10
1-1. The device delivery system 10 includes a server 11, a personal computer (hereinafter referred to as a PC) 12, and the like, and can exchange information not only through the communication network described above but also through other communication networks.

  1-2. The device delivery system 10 has, for many electronic devices to be delivered, customer confidential information such as user ID / password, customer delivery information such as address / name / contact information, contractor name / product name (model code). The customer information including the customer notification information is stored in the storage device. This customer information is provided by the customer at the time of the contract with the customer described above, and is sent from various regions through other communication networks.

  FIG. 5 shows an example of information held in the storage device of the device delivery system 10 for a large number of electronic devices to be delivered. As shown in FIG. 5, here, for one electronic device, “device name” (for example, model code AAAA), customer confidential information (for example, ID1 / PW1), customer delivery information (for example, AD1), and customer notification information (for example, For example, a combination of NA1) is stored.

  1-3. The device delivery system 10 can read out the combination of the “device name” and customer information from the first and second delivery business systems 20 and 30 in units of work lots.

  1-4. The device delivery system 10 acquires the management number of the delivery slip from the second delivery business system 30 via the network and records it in the delivery information for use in subsequent delivery management. In this embodiment, as described above, the workload of the delivery business is divided into a certain amount, for example, 50 lots. The device delivery system 10 prevents the first and second delivery business systems 20 and 30 from starting the next work lot unless all work amounts are completed within the work lot.

First delivery service system 20
2-1. The first delivery service system 20 includes a PC 21 (first delivery work execution means) having a client function, a printer 22 (first printer), a barcode reader 23 (first reading means), etc. Information can be exchanged with the system 10. The PC 21 can also receive reading information from the barcode reader 23 and can print the notification document described above with the printer 22.

  2-2. The first delivery service system 20 reads out the work lot unit from the combination of the “device name” described in FIG. 5 and the customer information from the device delivery system 10 and stores them in the storage device. That is, the storage device in the first delivery service system 20 stores work lot units, for example, 50 pieces of information corresponding to a large number of electronic devices shown in FIG.

  2-3. The first delivery service system 20 receives the production number read by the barcode reader 23 from the QR code B110 of the seal S100 attached to the electronic device, and first uses the “product name” included in the production number. To check whether the same information is stored. Of course, reading by the barcode reader 23 may be performed on the barcode B100. If there is information having the same “product name” as a result of the collation, next, the customer secret information, the customer delivery information, the customer notification information and the production number are combined, that is, linked using the production number. That is, quoting FIG. 5, in the storage device in the first delivery service system 20, a new column is set on the right side of the customer notification information in FIG. Written.

  2-4. If the above collation is correct, the first delivery service system 20 writes the confidential customer information contained in the customer information corresponding to the collated “device name”, that is, the user ID / password, in the electronic device. This writing operation is automatically performed by connecting the jack 24 via a LAN cable to a connection connector provided in the electronic device. Of course, this connector for connection is not provided for the writing operation according to the present invention, but only an inherent connector is used.

  2-5. The first delivery service system 20 prints a notification document by the printer 22 based on the customer information corresponding to the “device name” verified.

  FIG. 6 shows an example of the notification document, but for the sake of convenience, only the part necessary for the description of the present invention is shown. As is clear from FIG. 6, in the notification document, in addition to the contents of the contract, the confidential customer information provided by the customer at the time of contract, that is, the user ID / password is printed for reconfirmation. Yes. The production number read by the barcode reader 23 is also printed on the notification document as the barcode B300 (notification document code information) in the form described above, that is, (production number + identification code).

  2-6. The first delivery service system 20 collates the manufacturing number with respect to the QR code B110 in the seal S100 affixed to the electronic device and the barcode B300 printed on the notification document during the packing operation.

  2-7. If the verification of the production number is correct, the first delivery service system 20 sends information related to the production number to the second delivery service system 30.

Second delivery service system 30
3-1. The second delivery service system 30 also includes a PC 31 having a client function (second delivery work execution means), a printer 32 (second printer), a barcode reader 33 (second reading means), etc. Information can be exchanged with the system 10. The PC 31 can also receive the reading information from the barcode reader 33 and can print the delivery slip described above with the printer 32.

  3-2. Similar to the first delivery business system 20, the second delivery business system 30 also reads out work lot units from the combination of the “item name of the apparatus” and the customer information described with reference to FIG. And store it in the storage device. That is, the storage device in the second delivery service system 30 also stores the work lot unit, for example, 50 pieces of information corresponding to the large number of electronic devices shown in FIG.

  3-3. The second delivery service system 30 includes a seal S100 affixed to the electronic device sent from the first delivery service system 20, a notification document shown in FIG. 6, and a QR code attached to each of the packaging boxes, The barcode is read by the barcode reader 33, and the serial number included in the read information is collated.

  3-4. If the collation is correct, the second delivery service system 30 prints a delivery slip necessary for delivering the electronic device based on the customer information corresponding to the collated manufacturing number.

  3-5. The second delivery service system 30 assigns a management number to the delivery slip and transmits it to the device delivery system 10 via the network.

  FIG. 7 shows an example of a printed delivery slip. In the delivery slip S300, the delivery destination, telephone number, and customer name are printed based on the customer delivery information, and the product number is printed in the item name column. A management number N100 is also printed on the delivery slip, and a barcode B400 representing this is printed. As described above, the management number N100 is transmitted to the device delivery system 10.

  Each of the above functions is a main function, and functions other than the above functions will be clarified in the following description of the operation.

  The operations of the first and second delivery business systems 20 and 30 for one line will be described in detail in the order of work steps with reference to FIGS.

  As described with reference to FIG. 5, the device delivery system 10 holds “device name” / customer confidential information / customer delivery information / customer notification information in advance. In addition, the above-described information regarding the electronic device to be delivered on the day is prepared by being divided into work lines, work orders, and work lots, and is ready for work start. All work performed on the delivery line for one work lot is targeted at the same electronic device.

  8 and 9 show the flow of operations in the first delivery service system 20. In FIG. 1 and FIG. 8, the work for delivery shipment starts from a “user ID / password writing process”. For this purpose, in step S20, an operation of reading the “product name” and customer information for one work lot unit from the device delivery system 10 is executed. Of the read “device product name” and customer information for one work lot unit, information related to “device product name” is displayed on a line by row, but customer information is not displayed. In particular, in this display, a color-by-color display such as green for a line for which work has been completed, yellow for a line currently being worked on, and white for an unworked line is performed.

  In step S21, it is determined whether the work for one work lot unit has been completed, and if completed, the process proceeds to step S22.

  Step S22 is a step of waiting until the work for one work lot is completed in the second delivery business system 30 in order to synchronize with the second delivery business system 30.

  If it is determined in step S21 that the work for one work lot unit has not been completed, the process proceeds to step S23, and one piece of information is extracted from the stored “product name” and customer information. . In this information, the “product name” line is a line displayed in yellow on the display.

  Subsequently, the process proceeds to step S <b> 24. In this step, the worker moves the packing box 50 containing the electronic device from the product shelf to the pallet 70, and further takes out the stored electronic device 60 from the packing box 50. Here, as described above, all the electronic devices prepared in the product shelf are the same “equipment name”, that is, those having the model code “AAAA” in FIG.

  In step S25, the operator inserts the jack 24 into the electronic device 60 and connects the LAN cable.

  In step S <b> 26, the operator reads the serial number represented by the QR code B <b> 110 of the seal S <b> 100 attached to the electronic device 60 with the barcode reader 23. The first delivery service system 20 extracts the “device product name” from the read information, and checks whether information having the same “device product name” is stored in step S27. Here, all the products prepared in the product shelf are electronic devices having the same “device name”, and it seems that the above verification is unnecessary. It is assumed that devices are mixed. In other words, even if the operator takes out any packing box 50 from the product shelf, the above collation usually coincides.

  If the collation result is the same in step S27, that is, if there is information having the same “device name”, then the customer information and the production number are combined, that is, linked, using the production number. As a result, as shown in FIG. 10, the serial number is written in the rightmost column in the storage device in the first delivery service system 20. In the subsequent verification, this serial number is used. In the following explanation, the above collation is No. 1 in the first row. Suppose that the information of 1 is performed.

  Subsequent to step S27, step S28 of FIG. 9 is executed. In step S28, the first delivery service system 20 receives the No. 1 in FIG. The user ID / password is automatically written into the electronic device 60 through the LAN cable using the customer confidential information corresponding to 1. Strictly speaking, the following operation is executed in step S28. First, information written in advance in the electronic device 60 through the LAN cable is read, and this information is checked to determine whether or not the predetermined initialization is normally performed on the electronic device 60. After that, the above user ID / password is written.

  In step S29, the user ID / password written in step S28 is read to determine whether the writing has been performed correctly. In step S29, if the initialization determination is not normal in step S28, the process proceeds to step S30 in which an abnormality occurrence process is executed. If it is determined that the user ID / password has not been written correctly, The operator is urged to reconnect the jack 24 by an alarm or display on the assumption that the connection of the jack 24 is not generated but is poor. If the user ID / password is not normally written even after a lapse of a predetermined time, the process proceeds to an abnormality occurrence processing step S30.

  In the first delivery service system 20, the “notification document printing process” is executed next. In the “notification document printing process”, in step S31, the above-mentioned No. A notification text is printed based on the customer information corresponding to 1. In the printed notification document 80, as described with reference to FIG. 6, in addition to the standard text and the contents of the contract, the customer confidential information provided by the customer at the time of contract, that is, the user ID / password is printed for reconfirmation. Has been. This confidential customer information is stored in the above-mentioned No. Needless to say, it is included in the customer information corresponding to 1. The notification document 80 is printed as a barcode B300 after adding the 4-digit identification code described in FIG. 2B in addition to the serial number read by the barcode reader 23.

  Next, the operator reads the barcode B300 printed on the notification document 80 and the QR code B110 printed on the seal S100 of the electronic device 60 with the barcode reader 23 (steps S32 and S34). In step S33, it is determined whether or not the information read in step S32 is information read from the notification document 80. In step S35, the information read in step S34 is surely read from the electronic device 60. It is determined whether it is information. Subsequently, the production numbers are collated, and it is confirmed that the production numbers in the electronic device 60 and the notification document 80 are the same, that is, for the same customer (step S36). If the matching results do not match, the process proceeds to the abnormality occurrence processing step S30. In step S36, it may be checked whether the confidential customer information written in the electronic device 60 has been written correctly again.

  After proceeding to step S36, the operator unplugs the jack 24 from the electronic device 60 in order to disconnect the LAN cable, and distributes the packing box 50, the electronic device 60, and the notification document 80 on the pallet 70. In addition, in FIG. Information regarding the serial number associated with the first row is sent to the twelfth delivery service system 30. The above operation is repeated for electronic devices to be delivered for one work lot.

  By the way, a stopper 90 is installed in the delivery line between the first delivery business system 20 and the second delivery business system 30. The stopper 90 is controlled by the first delivery service system 20, and prevents the pallet 70 from passing unless the operation in the first delivery service system 20 proceeds to step S36.

  Patlites 25 and 35 are further installed in the first and second delivery service systems 20 and 30, respectively. These operate when the collation result is not correct in the collation work in the first delivery business system 20 and the second delivery business system 30, and notify the operator or work supervisor of the abnormality. In synchronism with the operation of these patrol lights 25 and 35, the stopper 90 of the delivery line is also operated so that the next process cannot proceed until the abnormality is cleared. That is, when an abnormality occurs in any step, the process returns to step S23 and the operation is performed again.

  11 to 13 show the flow of operations in the second delivery service system 30. In FIG. 1 and FIG. 11, the “product packing process” is executed in the second delivery service system 30. For this reason, in the second delivery business system 30 as well, an operation of reading the “product name” and customer information for one work lot unit from the equipment delivery system 10 is executed in step S40. Similar to the display form in the first delivery service system 20, the “device name” of the read one work lot unit and the “device name” of the customer information are displayed, and information such as the operator The serial number is displayed on a separate line. Of course, this serial number is the serial number sent from the first delivery service system 20. Even in this display, color-specific display is performed, such as green for a line for which work has been completed, yellow for a line currently being worked on, and white for unworked lines. Needless to say, the line displayed as currently working is synchronized with the line displayed as being currently worked in the first delivery service system 20.

  In step S41, it is determined whether or not the work for one work lot unit is completed, and if completed, the process proceeds to step S42. In step S42, the device delivery system 10 is notified that the work for one work lot unit is completed, and prepares for the next work lot unit work.

  If it is determined in step S41 that the work for one work lot unit has not been completed, the process proceeds to step S43, and one piece of information is extracted from the stored “product name” and customer information. . That is, No. 1 in the first delivery service system 20. Work is performed based on the customer information corresponding to the information 1.

  In step S44, the blocked pallet 70 is received from the first delivery service system 20 by releasing the blocking by the stopper 90.

  Subsequently, the worker reads the barcode B300 printed on the notification document 80 on the pallet 70 with the barcode reader 33 (step S45). Next, the QR code B110 printed on the sticker S100 of the electronic device 60 on the pallet 70 is read by the barcode reader 33 (step S47).

  Moving to FIG. 12, the operator reads the barcode B200 printed on the seal S200 attached to the packing box 50 with the barcode reader 33 (step S49). In step S46, it is determined whether the information read in step S45 is indeed information read from the notification document 80. In step S48, the information read in step S47 is surely read from the electronic device 60. It is determined whether the information is correct. Similarly, in step S50, it is determined whether or not the information read in step S49 is information read from the packing box 50.

  And it collates about each manufacture number of the electronic device 60, the notification document 80, and the packaging box 50, and it is verified whether there is no leakage of packaging and a crossing (step S51). If the verification does not match, the process proceeds to the abnormality occurrence processing step S52. This abnormality occurrence processing step S52 executes the same operation as the abnormality occurrence processing step S30 in the first delivery service system 20.

  If the collation result is correct, the process proceeds to step S52, and the packing method is identified. The packing method is identified as to whether a single electronic device or a plurality of electronic devices are packed. This is because the number of electronic devices delivered to a customer is not limited to one. In this embodiment, in addition to a modem, peripheral devices such as WAP and cards can be accommodated in up to 10 types of packaging in the same packaging box. Assumes that As will be described later, in the case of such a plurality of packages, a plurality of types of editing corresponding to the “device name” are made accordingly.

  First, single item packaging will be described. In this case, the electronic device 60 and the notification document 80 are accommodated in the packing box 50 and sealed, and the delivery slip S300 as described in FIG. 7 is printed by the printer 32 in step S53. At that time, a display relating to the issued delivery slip is displayed on the display. In addition, this printing is performed with the No. stored in the storage device. This is performed based on customer information corresponding to one row. As described with reference to FIG. 7, the delivery slip S300 is printed with the management number N100 and the barcode B400 representing this is printed on the delivery slip S300. This management number N100 is transmitted to the device delivery system 10. The device delivery system 10 performs delivery management based on this management number. The delivery management is management including not only the management of whether the electronic device is normally packaged and shipped to the contracted customer but also the follow-up survey after the shipment. In the device delivery system 10, the management number N100 from the second delivery business system 30 and the manufacturing number are linked and transmitted to the second delivery business system 30.

  In step S54, it is determined whether or not the delivery slip has been printed. If the printing is not completed, the process proceeds to the abnormality occurrence processing step S52. If the printing is completed, the delivery slip S300 is attached to the packing box 50. The packing box 50 is placed on a delivery cart as being ready for delivery. The empty pallet 70 is returned to the first delivery service system 20. The above operation is repeated for electronic devices to be delivered for one work lot.

  Next, with reference to FIG. 13, the case of a plurality of packages will be described. When there are a plurality of electronic devices contracted by the customer, for example, a modem and a wireless access point, information on the modem is displayed on the display in the second delivery business system 30 on a plurality of lines regarding the delivery slip, that is, on the first line, In the second line, information on the wireless access point is displayed. Note that the wireless access point is read from the device delivery system 10 and information stored in the storage device is given a serial number represented by a JAN code or the like. In this embodiment, as described above, peripheral devices including up to 10 types of electronic devices can be packaged for one customer, so that a maximum of 10 lines can be displayed on the display. It is.

  Here, when the wireless access point is a manufacturer different from the modem, the serial number is represented by the above-mentioned JAN code or the like for such a peripheral device. Such a JAN code is read by the second delivery service system 30. Accordingly, the display in the second delivery service system 30 displays “device name” and serial number for the modem in the first line, and “device name” and manufacturing number for the wireless access point in the second line. The number is displayed.

  The worker reads the QR code and the JAN code for the modem and the wireless access point distributed on the pallet 70 from the first delivery service system 20 (step S55). In step S56, it is determined whether the read code is data read from the modem or the wireless access point. In step S57, the serial numbers read for the modem and the wireless access point are stored in the storage device. A determination is made as to whether or not the serial number is consistent. If even one does not match, the process returns to the abnormality occurrence processing step S52.

  If it is confirmed that the serial numbers coincide with each other for the modem and the wireless access point, the packaging is performed in step S58, and it is determined in step S58 whether the modem and the wireless access point are packaged. This is performed, for example, by determining whether reading (scanning) of two lines on the display is completed and whether the serial number of each line matches that indicated.

  Subsequently, the delivery slip is printed and checked in steps S60 and S61. The delivery slip is printed by checking that the wireless access point and its serial number are printed in addition to the modem in the item name column of the delivery slip. Except for this, it is the same as the delivery slip issuing steps S53 and S54 described above. Accordingly, in step S61, if printing of the delivery slip has not been completed, the process returns to the abnormality occurrence processing step S52, and if completed, the delivery slip is affixed to the packaging box. Then, this packing box is placed on a delivery cart as being ready for delivery, and the empty pallet 70 is returned to the first delivery service system 20.

  As described above, for customers who also deliver peripheral devices in addition to the electronic device main body, confirmation verification is performed to determine whether the necessary device set is available. Accordingly, reading of the production number can be performed for a plurality of devices. After all the devices have been read, verification is performed.

  By repeating the above work, the packaging of electronic devices to be delivered to each customer is repeated until the work lot is completed. If a failure such as a failure or unverification is detected during the work process, the first delivery business system 20 and the second delivery business system 30 determine that the work is not completed. Then, the electronic device that has not completed the work restores the associated various information so that the work is performed again from the beginning. The first delivery service system 20 and the second delivery service system 30 cannot start the next work lot until the work of the customer's electronic device that has not been completed is completed.

  As mentioned above, although this invention was demonstrated about preferable embodiment, this invention is not limited to said embodiment. For example, the serial number is read by barcode scanning, but can be recognized by an RFID tag or the like.

  The fields to which the present invention can be applied are as follows.

  1. Delivery of mobile phones and personal digital assistants with user ID / password.

  2. Delivery of security devices that perform personal authentication with a user ID / password.

  3. Delivery of external storage media that performs personal authentication with user ID / password.

It is the figure which showed the example of a structure of the delivery system by this invention. FIG. 2A shows an example of a production number used in verification in the present invention, FIG. 2 shows an example of a QR code attached to an electronic device, barcode information printed on a notification document, and a barcode attached to a packaging box. It is the figure which showed (b). It is a figure for demonstrating an example of the sticker affixed on an electronic device in this invention. It is a figure for demonstrating an example of the sticker affixed on a packaging box in this invention. It is a figure for demonstrating the example of the information memorize | stored in the apparatus delivery system in this invention. It is a figure for demonstrating an example of the notification document accommodated in a packing box with an electronic device. It is a figure for demonstrating an example of the delivery slip affixed on a packing box. It is a flowchart figure for demonstrating the first half of operation | movement of the 1st delivery business system in this invention. It is a flowchart figure for demonstrating the second half of operation | movement of the 1st delivery business system in this invention. It is a figure for demonstrating the example of the information memorize | stored in the 1st delivery service system in this invention. It is a flowchart figure for demonstrating the first half of operation | movement of the 2nd delivery service system in this invention. It is a flowchart figure for demonstrating the second half of operation | movement of the 2nd delivery service system in this invention. It is a flowchart figure for demonstrating operation | movement in the case of accommodating a some electronic device in a packing box in the 2nd delivery service system in this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Device delivery system 20 1st delivery business system 23,33 Bar code reader 24 Jack 25,35 Patlite 30 2nd delivery business system 50 Packing box 60 Electronic device 70 Pallet 80 Notification document 90 Stopper S100, S200 Seal S300 Delivery slip

Claims (20)

A method of storing at least one electronic device that needs to electrically write customer-specific customer confidential information in a packaging box and delivering it to the customer,
A device delivery system that holds a combination of customer information including customer secret information provided in advance by a customer and a model code representing the name of an electronic device to be delivered for many customers;
Connected to the device delivery system via a communication network, receives and holds the customer information and model code in units of work lots from the device delivery system, and performs a first delivery operation on the electronic devices for the units of work lots And a first delivery business system that executes
In the first delivery business system, electronic devices to be delivered are prepared for a large number of customers together with packing boxes,
The electronic device code information including a serial number including a model code for specifying the electronic device is provided on the outer surface of the electronic device, and the packaging box includes a serial number for the electronic device to be accommodated therein. Each code information is attached,
The first delivery service system includes:
The electronic device code information is read for one electronic device that is prepared, and the electronic device of the read model code is in the held customer information and model code of the work lot unit held. A first step of determining
If it is determined that there is “Yes” in the first step, the customer confidential information is extracted from the combination of the customer information and the model code corresponding to this, and a LAN cable is connected to the one electronic device. And a second step of automatically performing automatic writing at least. The electronic device delivery method according to claim 1,
The first delivery service system, following the second step, executes a third step of printing a notification document stored together with the one electronic device in the packing box,
In addition to the standard document whose contents are determined in advance, the notification document includes the customer confidential information and the manufacturing number included in the electronic device code information read from the one electronic device. Printed as
Following the third step, the first delivery service system reads the electronic device code information in the one electronic device and reads the notification document code information in the printed notification document, Performing a fourth step of determining whether or not the serial number included in the read code information for the electronic device matches the serial number included in the read code information for the notification document;
When it is determined as “match” in the fourth step, the one electronic device, the printed notification document, and the packaging box containing them are sent to the next business. Electronic device delivery method.   3. The electronic device delivery method according to claim 2, wherein the electronic device code information is represented by a QR code or a barcode, and the notification document code information and the box code information are represented by a barcode. A method for delivering an electronic device.   4. The electronic device delivery method according to claim 1, wherein the customer confidential information includes a user ID / password, and the customer information further includes customer delivery information including a customer address / name / contact information. A method for delivering an electronic device, comprising customer notification information including a contractor name / a name of a contracted electronic device. The electronic device delivery method according to claim 4,
It is connected to the device delivery system and the first delivery business system via a communication network, and receives the same information as the customer information and model code of the work lot unit from the device delivery system to the first delivery business system. And a second delivery service system for executing a second delivery service on the electronic equipment for the work lot unit sent from the first delivery service system,
Following the fourth step, the second delivery service system reads the electronic device code information in the one electronic device, and reads the notification document code information in the printed notification document. The code information for the box in the packing box is read, the serial number included in the read code information for the electronic device, and the serial number included in the read code information for the notification document is read. A fifth step of determining whether all the production numbers included in the box code information match,
If it is determined as “match” in the fifth step, a delivery slip for indicating a delivery destination, a product name of the at least one electronic device, etc. based on the customer information and a delivery management number is displayed. And a sixth step of issuing and sending the management number to the device delivery system.   6. The electronic device delivery method according to claim 5, wherein the device delivery system is configured to prevent the operation of the next work lot unit from being performed unless a normal operation is performed for all the electronic devices of the work lot unit. 1. A delivery method for electronic equipment, characterized by controlling a second delivery business system. 7. The electronic device delivery method according to claim 1, wherein, in the second step, a predetermined initialization is performed on the electronic device to be written before the customer confidential information is written. A method for delivering an electronic device, wherein it is determined whether or not the operation is normally performed. 2. The electronic device delivery method according to claim 1, wherein, in the second step, after the writing of the customer confidential information, the written customer confidential information is read to determine whether or not the writing is performed correctly. A method for delivering an electronic device, comprising: 3. The electronic device delivery method according to claim 2, wherein the one electronic device, the printed notification document, and the packaging box that accommodates the electronic device are transported to a system that performs the next task by a transport line. A stopper is installed on the transfer line between the first delivery service system and the system for executing the next work, and the first delivery service system performs the “match” in the fourth step. Unless the determination is made, the stopper is controlled so that the one electronic device, the printed notification document, and the packaging box containing them are not transported to the system for executing the next job. The delivery method of electronic equipment. 6. The electronic device delivery method according to claim 5, wherein in the sixth step, the second delivery service system determines whether the electronic device to be packaged when it is determined as the “match” in the fifth step. Further determining whether the product is a single product or a plurality of products, and when the product is determined to be a single product, the delivery slip is issued to indicate the delivery destination, product name, etc. of the electronic device and the delivery management number. When it is determined that there are a plurality of electronic devices, the fifth step is executed for the remaining electronic devices to be packed, and when all are determined to be “match”, the delivery destinations, product names, etc. of the plurality of electronic devices are indicated. A delivery method for an electronic device, characterized in that a delivery slip indicating a delivery management number is issued. In a delivery system in which at least one electronic device that needs to electrically write customer-specific customer confidential information is contained in a packaging box and delivered to the customer.
A device delivery system comprising means for holding a combination of customer information including customer confidential information provided in advance by a customer and a model code representing the name of an electronic device to be delivered for a number of customers and server means;
A first storage means connected to the device delivery system via a communication network for receiving and holding the customer information and model code in units of work lots from the device delivery system; And a first delivery service system comprising first delivery work execution means for executing the first delivery work,
In the first delivery business system, electronic devices to be delivered are prepared for a large number of customers together with packing boxes,
The electronic device code information including a serial number including a model code for specifying the electronic device is provided on the outer surface of the electronic device, and the packaging box includes a serial number for the electronic device to be accommodated therein. Each code information is attached,
The first delivery service system further includes first reading means for reading the electronic device code information with respect to one prepared electronic device, and the first delivery work execution means includes a reading device. It is determined whether the electronic device with the model code is in the held customer information and model code of the work lot unit held, and if it is determined as “Yes” as a result of the determination, it corresponds to this An electronic device delivery system, wherein the customer confidential information is extracted from a combination of the customer information and a model code and is automatically written automatically via a LAN cable connected to the one electronic device. 12. The electronic device delivery system according to claim 11 , wherein the first delivery service system further comprises a first printer,
The first delivery service execution means causes the first printer to print a notification document stored together with the one electronic device in the packing box following the automatic writing.
In addition to the standard document whose contents are determined in advance, the notification document includes the customer confidential information and the manufacturing number included in the electronic device code information read from the one electronic device. Printed as
Following the printing of the notification document, the first delivery service execution means reads the electronic device code information in the one electronic device and reads the notification document code information in the printed notification document. To determine whether the serial number included in the electronic device code information read by the first reading means matches the serial number included in the read notification code code information, A delivery system for electronic devices, wherein when it is determined as “match”, the one electronic device, the printed notification document, and the packaging box containing them are sent to the next business. 13. The electronic device delivery system according to claim 12 , wherein the electronic device code information is represented by a QR code or a barcode, and the notification document code information and the box code information are represented by a barcode, respectively. Electronic system delivery system characterized by the above.   14. The electronic device delivery system according to claim 11, wherein the customer confidential information includes a user ID / password, and the customer information further includes customer delivery information including a customer address / name / contact information. An electronic device delivery system including customer notification information including a contractor name / a name of a contracted electronic device. In the electronic device delivery system according to claim 14 ,
It is connected to the device delivery system and the first delivery business system via a communication network, and receives the same information as the customer information and model code of the work lot unit from the device delivery system to the first delivery business system. And a second delivery service system for executing a second delivery service on the electronic equipment for the work lot unit sent from the first delivery service system,
The second delivery service system includes second delivery work execution means, a second printer, and second reading means,
In the second delivery service system, when receiving the one electronic device, the printed notification document, and the packaging box containing them from the first delivery service system, the electronic device in the one electronic device Reading of the electronic device code information, reading of the notification document code information in the printed notification document, and reading of the box code information in the packaging box are performed by the second reading means,
The second delivery service execution means includes a manufacturing number included in the read electronic device code information, a manufacturing number included in the read notification document code information, and the read box code information. The first determination is made whether all the production numbers included in the
The first if it is determined that "match" in the determination, the second delivery business execution means, delivery destination based on the customer information, along with indicating the product name, etc. of the at least one electronic device, the delivery A delivery system for electronic equipment, wherein a delivery slip for indicating a management number is issued to the second printer, and the management number is sent to the equipment delivery system. 16. The electronic device delivery system according to claim 15 , wherein the device delivery system prevents the operation of the next work lot unit from being performed unless a normal operation is performed for all the electronic devices of the work lot unit. 1. A delivery system for electronic equipment, characterized by controlling second delivery service execution means. The electronic device delivery system according to any one of claims 11 to 16, wherein the first delivery service system further performs a predetermined process on the electronic device to be written before the customer confidential information is written. A delivery system for electronic equipment, characterized in that it is determined whether or not initialization is normally performed. 12. The electronic device delivery system according to claim 11, wherein the first delivery business system further reads out the written customer confidential information after the writing of the customer confidential information and whether or not the writing has been performed correctly. A delivery system for electronic equipment, characterized by performing a determination. 13. The electronic device delivery system according to claim 12, wherein the one electronic device, the printed notification document, and the packaging box that accommodates the electronic device are transported to a system that performs the next task by a transport line. A stopper is installed in the transfer line between the first delivery service system and the system that executes the next job, and the first delivery job execution means does not determine the “match”. As long as the one electronic device, the printed notification document, and the packing box that accommodates the printed notification document are not transported to the system that performs the next job, the stopper is controlled. Delivery system. 16. The electronic device delivery system according to claim 15, wherein the second delivery service execution means determines whether the electronic device to be packed is a single product or a plurality of products when it is judged as “match” in the first discrimination. If the second determination of whether or not there is a single product, the delivery slip is issued to indicate the delivery destination, product name, etc. of the single electronic device and the delivery management number. If it is determined that there is an electronic device, the first determination is performed on the remaining electronic devices to be packed, and when all are determined to be “matched”, the delivery destinations, product names, etc. of the plurality of electronic devices are indicated and the delivery management is performed. A delivery system for electronic equipment, which issues a delivery slip indicating a number.

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