JP4118638B2 - Order management system and order input device - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order management system including an order input device that transfers order data input by a customer service representative at a restaurant to a kitchen and issues a cooking instruction.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, an order input device of an order management system performs order input by pressing a key of an ordered item from an order list assigned to each order item on a keyboard provided in the order input device. (For example, refer nonpatent literature 1.).
[0003]
[Non-Patent Document 1]
Aida Kunihiro and Asakawa Akira "Order System Changes the Restaurant Industry" Izumibundo February 20, 1999 P66-69
[0004]
[Problems to be solved by the invention]
When an order list is assigned to a keyboard, when the number of ordered items increases, it is necessary to increase the number of keys accordingly, and there is a problem that the physical size increases. Or, in order to limit the number of keys, if a mechanism for inputting a plurality of orders with a single key is combined with a function key, the operation is complicated and skill is required. Further, when selecting an order item from the order list displayed on the order input device, the number of order items that can be displayed is limited due to the limitation of the display area, and cumbersome operations such as page switching and display scrolling are required.
[0005]
An object of the present invention is to easily input an ordered item ordered by a customer without requiring skill so that the order can be input efficiently.
[0006]
[Means for Solving the Problems]
A means for providing a handwritten input function and a handwritten character recognition function in the order input device, inputting a part of the ordered item by handwriting, searching for the corresponding ordered item name, and displaying a candidate ordered item name and display Means are provided for selecting one of the candidate product names to be candidates, and a means for efficiently displaying the ordered product in a limited display area is provided, eliminating the need for a key for each ordered product.
[0007]
In order to improve the efficiency of handwriting input, means for registering handwritten graphics and registering words with simple graphics is provided. Since the characteristics of handwritten characters are different for each customer service, a handwriting recognition dictionary is divided for each customer service to improve the recognition accuracy of handwritten characters. In addition, as means for shortening the time for searching for candidate items from the keyword, there is provided means for generating a search keyword when all the order data is registered in the order control device, and it has efficient operation and processing of order input. It is a feature.
[0008]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below with reference to the drawings.
[0009]
FIG. 1 is a system configuration diagram of an order management system. An order input device 1 includes a touch panel on a display screen 11 and has a function of handwriting with a handwriting pen 12. The order input device 1 can communicate with the wireless station 4 wirelessly. When the order input is completed and the enter key 13 is pressed, the order data is transferred to the order control device 2. The order control device 2 generates cooking instruction data from the order data, and transfers the cooking instruction data to the cooking instruction output device 3. When the cooking instruction data is transferred to the cooking instruction output device 3, a cooking instruction slip is output.
[0010]
FIG. 7 is a block diagram of the order input apparatus 1. The drawing data input by handwriting from the touch panel 72 is displayed on the display screen 11 as it is. The CPU 71 converts the handwritten data input from the touch panel 72 with reference to the handwritten character recognition dictionary 66. In addition, the handwritten character recognition dictionary 66 is updated based on the words determined from the handwritten input. After the handwriting recognition, the CPU 71 searches the entire order data 21 using the recognized word / phrase as a keyword, extracts order data including the keyword from the entire order data, and displays candidate order item names on the display screen 11. An example of the display is shown at 11c in FIG. When the order item is confirmed and the enter key 13 is pressed, the order data is transmitted from the wireless circuit 74.
[0011]
The order control apparatus 2 stores all order data 21 shown in FIG. 4, and the all order data 21 includes each order item name 22 and a keyword 23 corresponding to the order item name 22. The order control device 2 has a function of automatically generating a keyword 23 from each ordered product name 22, and further has a function of individually inputting keywords according to the customs of restaurants.
[0012]
FIG. 8 shows a block configuration for generating all order data 21 including the keywords of the order control apparatus 2 . The entire order data 84 input by the keyboard 82 or input by another apparatus and transferred as electronic data refers to the word dictionary 85 , and the word / phrase as a keyword is automatically generated. 21 is registered. Furthermore, proper nouns and abbreviations for each store are registered as keywords 83 for each ordered item from the keyboard 82 and added to the keywords of all the order data 21. Since the keyword 83 for each ordered item is registered independently of the ordered item name 22 and the entire ordered item data 84 , if the keyword for each ordered item is registered, it is not necessary to re-register the same ordered item name. All order data 21 registered in the order control device 2 is downloaded to the order input device 1 from the order control device 2 via the wireless station 4 in advance.
[0013]
The handwriting recognition of the order input device 1 is performed by comparing the character pattern drawn on the touch panel with the pattern of the handwriting recognition dictionary, and Mr. A's handwritten character “Z” 91 and Mr. B's handwritten character “2” in FIG. "94" appears to have the same shape, but when comparing "Z" 92 and "2" 94 of Mr. B, clearly different features can be detected.
[0014]
In the present invention, using the fact that handwritten characters have characteristics for each person in charge with the aim of improving the character recognition rate, a handwriting recognition dictionary is divided for each person in charge, and character recognition is performed by capturing the characteristics of each person in charge. Have a mechanism to do it. The flowchart shown in FIG. 6 shows a mechanism for dividing the handwriting recognition dictionary, and when the program of the order input device 1 is activated, the person-in-charge number is awaited (step S1).
[0015]
When the person-in-charge number is input, it is determined whether the person-in-charge has been registered (step S2). If the person-in-charge has already been registered, the person-in-charge handwriting recognition dictionary 66 is loaded from among a plurality of handwriting recognition dictionaries 65 (step S3). If it is determined whether the person in charge has been registered (step S2) and the person in charge is not registered, the person-in-charge handwritten recognition dictionary 66 is newly registered from the standard handwriting recognition dictionary 67 (step S4). The handwritten characters are characterized by the characters drawn for each person in charge, and the recognition rate is improved by using a dedicated handwriting recognition dictionary 66 for each person in charge. If the handwriting recognition dictionary 66 is prepared, the process proceeds to order input processing (step S5).
[0016]
In order input, when the customer service receives an order of “teriyaki steak” from the customer, the customer enters the keyword (in this case, steak) of the order item with the handwriting pen 12 in the handwriting input area 11a of FIG. When the handwriting input is completed and the virtual button “character recognition and order search” 11b on the touch panel is touched, the word “steak” is recognized according to the handwritten recognition dictionary dedicated to the person in charge, and all of the words downloaded to the order input device 1 are further recognized. According to the keyword 22 of the order data 21, the order item name 26 including the word “steak” 25 in the keyword is searched, and the order item list 11 c is displayed on the display screen 11.
[0017]
The customer service confirms whether the customer is “teriyaki steak set or teriyaki steak single item” and touches the virtual button “teriyaki steak set” 11d when “teriyaki steak set” is ordered. When the order is confirmed, the determination key 13 is pressed, and the order data is transferred to the order control device 2 via the wireless station 4. The order control device 2 generates cooking instruction data and transfers it to the cooking instruction output device 3. A cooking instruction slip is output from the instruction output device 3.
[0018]
As shown in FIG. 3, the order input device 2 draws a word (here, grated garlic) in the handwriting area 11 a after confirming the ordered item, and draws a virtual button “character recognition only” 11 g on the touch panel. When touched, the word “grated garlic” is recognized, the indefinite form information is displayed as the individual request 11e, and when the enter key 13 is pressed, it is added to the order data as the customer's individual request as with the ordered product. It is transferred to the cooking instruction output device 3 from the control device 2 and added to the order item name output to the cooking instruction slip to be output as the customer's individual request.
[0019]
Further, the handwritten character recognition function of the order input device 1 has a function of registering a handwritten figure as a word, and a figure (here, a katakana character in a circle) is drawn with a handwriting pen 12 in the handwriting input area 11a shown in FIG. The word to be drawn and converted is registered as “popular drink”. After registration, when you enter an order, draw a katakana letter in a circle in the handwriting area 11a and touch the virtual button "Character recognition and order search" 11b. In addition, according to the keyword 22 of the entire order data 21 in FIG. 4, the ordered items “American Coffee”, “Hot Coffee”, “Lemon Tea”, and “Ice Tea” including the word “Popular Drink” in the keyword 27 The candidate list is displayed on the display screen 11. By registering keywords as handwritten figures that can be easily input in this way, handwriting input can be simplified.
[0020]
【The invention's effect】
In the present invention, in restaurants, keywords are registered in advance from the names of all ordered items in all menu data, and keywords or registered figures are input by handwriting into the order input device at the time of order entry, the ordered item names are searched, narrowed down and displayed on the display screen. By doing so, there is an effect of realizing order input in a short time without requiring skill. Further, it is not necessary to increase the number of keys on the keyboard in accordance with the number of items ordered, and there is an effect of downsizing the order input device.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of an order management system of the present invention. FIG. 2 is a front view including a display of an order input device of the present invention. FIG. 3 is a diagram showing an example of inputting individual customer information according to the present invention. FIG. 5 is a diagram showing the registration of handwritten graphics according to the present invention. FIG. 6 is a flowchart for loading a handwriting recognition dictionary according to the present invention. FIG. 7 is a block diagram inside the order input device according to the present invention. FIG. 8 is a diagram showing a configuration for generating a keyword in the order control apparatus according to the present invention. FIG. 9 is a diagram for explaining features of handwritten characters according to the present invention.
1 Order Input Device 2 Order Control Device 3 Cooking Instruction Device 4 Wireless Station 11a Handwritten Input Area 11c Order List 22 All Order Data

Claims (10)

An order input device provided with a touch panel on the display screen, for receiving customer order data, an order control device for processing order data input by the order input device and generating cooking instruction data, and the order control device In an order management system having a cooking instruction output device that outputs cooking instruction data output from
The order management system includes:
Means for transferring all order data registered in the order control device to the order input device; and a handwriting function for displaying drawing information drawn by hand on the touch panel of the order input device on a display screen;
The order input device includes:
A function that converts words written in handwriting ,
Character converted the phrase as a keyword, a function of displaying search the candidate of the order item name corresponding to the keyword from among the order data registered in advance,
A function of selecting the orders to order from the candidate of the order product name displayed is transferred to the ordering control device,
A function to enter the customer service number,
Multiple handwritten character recognition dictionaries;
A function for recognizing handwritten characters by selecting one handwritten character recognition dictionary from the plurality of handwritten character recognition dictionaries from the input number of the customer service representative,
Order management system characterized by having a. The order control device includes a feature in that it comprises means for transferring from all orders data registered has the function of extracting the keyword, the said order control instrumentation placed et the total order data keywords in the order entry device The order management system according to claim 1. The order input device has a function of registering a handwritten graphic and a function of registering the registered graphic as a word, word-converting the graphic input by handwriting into the order input device, and registering the converted word as a keyword in advance. order management system according to claim 1 or claim 2, characterized in that it has a function of displaying search the candidate of the order item name corresponding to the keyword from among the order data with Te. The order entry system, order management according to any one of claims 1 to 3 by adding words to character recognition in the order data, characterized in that have a function of transferring to the order control device system. An order input device provided with a touch panel on the display screen, for receiving customer order data, an order control device for processing order data input by the order input device and generating cooking instruction data, and the order control device In an order management system having a cooking instruction output device that outputs cooking instruction data output from
The order management system includes:
Means for transferring all order data registered in the order control device to the order input device;
The order control device includes:
A function that automatically generates words to be used as keywords by referring to the word dictionary for all input order data,
A function to register all order data including the order item name and the automatically generated keyword,
The order input device includes:
A function for searching for and displaying candidates for the order item name corresponding to the keyword from the entire order data;
A function of selecting an order item to be ordered from the displayed order item name candidates and transferring the selected order item to the order control device;
An order management system comprising: An order input device that performs information communication with an order control device that associates and stores a name of a menu that can be ordered and a keyword of the menu,
Receiving means for receiving the name of the menu and the keyword from the order control device;
Handwriting input means for handwritten input of information related to customer orders;
Recognition means for recognizing an input phrase based on information input by the handwriting input means;
Extracting means for extracting the name of the menu associated with the keyword including the word recognized by the recognizing means among the names of the menu received by the receiving means, as a name of a menu candidate ordered by the customer;
A decision means for selecting and determining the name of the menu ordered by the customer from the names of candidates extracted by the extraction means;
Transmitting means for transmitting the menu determined by the determining means to the order control device as customer order information;
Means for inputting identification information for identifying a user of the order input device,
The recognition means includes a handwritten character recognition dictionary that associates information input by the handwriting input means with an actual character represented by the information for each user who uses the order input device, and is input An order input device for selecting a handwritten character recognition dictionary to be used based on identification information . Registration means for associating and registering graphic data and a keyword represented by the graphic data;
Among the keywords registered in the registration unit, the keyword extraction unit extracts a keyword input by the handwriting input unit and associated with the graphic data recognized by the recognition unit as an input keyword. ,
The extraction means extracts a menu name associated with a keyword extracted by the keyword extraction means from among the menu names received by the receiving means as a name of a menu candidate ordered by the customer. Item 7. The order input device according to Item 6. The handwriting input means has a function of inputting additional information for the menu ordered by the customer;
The order input device according to claim 6 or 7, wherein the transmission unit transmits the additional information input by the handwriting input unit to the order control device together with a menu name determined by the determination unit. An order input device that performs information communication with an order control device that associates and stores a name of a menu that can be ordered and a keyword of the menu,
Receiving means for receiving the name of the menu and the keyword from the order control device;
Handwriting input means for handwritten input of information related to customer orders;
Recognizing means for recognizing an input phrase based on information input by the handwriting input means;
Extracting means for extracting the name of the menu associated with the keyword including the word recognized by the recognizing means among the names of the menu received by the receiving means, as a name of a menu candidate ordered by the customer;
Registration means for associating and registering graphic data and a keyword represented by the graphic data;
Among the keywords registered in the registration means, there is keyword extraction means for extracting a keyword associated with the graphic data input by the handwriting input means and recognized by the recognition means as the input keyword. And
The extracting means extracts a menu name associated with the keyword extracted by the keyword extracting means from among the menu names received by the receiving means as a name of a menu candidate ordered by the customer. Characteristic order input device. 10. The graphic data is data that fits in a space for one character within a handwriting area in which a plurality of graphics can be written, and a keyword associated with the graphic data includes a plurality of character strings. The order input device described in 1.

Images