JP4137599B2 - Order management system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an order management system that manages orders received from customers in restaurants, pubs, hotels, and the like, and more particularly to an order data input device in which customers perform order data input operations.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, a portable order data input device has been used in a restaurant, a pub, a hotel, or the like to operate a customer service representative and input orders received from customers.
[0003]
A conventional order management system will be described with reference to FIG. 1. When a customer service representative receives a food order from a customer, the order data input device 11 receives the order together with customer identification information such as a table number, the number of people, and the customer base. Enter each menu and its quantity. The input menu is temporarily stored in the order data input device 11, transferred to the order data control device 12 by a key input such as end or transfer, and further from the order data output device 13 such as a printer or a display device. The contents such as cooking instructions are displayed or printed as a slip (for example, see Non-Patent Document 1).
[0004]
On the other hand, the order data input device 14 is installed in the customer seat, and the customer directly operates the order data input device 14 and inputs his / her order without going through the customer service staff, thereby ordering by wire or wirelessly. There has also been devised a system in which order data can be transmitted to the data control device 11 and contents such as cooking instructions are displayed or printed as slips from the order data output device 11 such as a printer or a display device (for example, Patent Document 1). .
[0005]
[Patent Document 1]
Japanese Patent Laid-Open No. 2001-307234
[Non-Patent Document 1]
Aida Kunihiro & Asakawa Akira "Order system changes the restaurant industry" Izumibundo, February 20, 1999, P15-28
[0007]
[Problems to be solved by the invention]
In the system in which the customer service representative inputs order data, the customer service representative goes to the customer with the order data input device, listens to the customer's order, and uses the order data input device to input the order on the spot. To do. So, for example, if the store is crowded and the customer service representative is busy and unable to hear the order, or if the seat and the customer service representative are in a difficult-to-see positional relationship, the customer will be able to enter an order. The inconvenience of being waited for had occurred. In addition, customer service representatives perform various tasks such as guiding customers to the audience, entering orders, carrying finished dishes, cleaning up dishes that have been eaten, and accounting, etc. It is necessary to prepare an appropriate number of customer attendants according to the number of people in the store, and if the assumption about the number of customers and the customer attendant is missed, there is a problem that unnecessary labor costs will be unnecessary for the store there were.
[0008]
On the other hand, in the system in which the customer himself / herself directly inputs an order, there is a problem that the order data input terminal or the like must be installed for each table of the customer seat, and the price of the entire system increases. In addition, since not all customers can operate the terminal smoothly, the customer service representative will explain in a clear manner, or enter the order data by operating on behalf of the customer. The work of the person in charge would increase. Furthermore, there were customers who shy away from such a system for entering order data and stopped visiting the store.
[0009]
SUMMARY OF THE INVENTION An object of the present invention is to provide an order management system that compensates for a defective portion of each system and has advantages on both the customer side and the store side.
[0010]
[Means for Solving the Problems]
To achieve the above object, according to the present invention, a first order data input device for inputting and transmitting order data received from a customer by a customer service representative, and receiving the order data transmitted from the order data input device An order data management system comprising: an order data control device that stores data in a storage device and transmits cooking instruction data; and an order data output device that receives the cooking instruction data and outputs cooking instructions and accounting information In addition to the first order data input device operated by the customer service representative, a second order data input device that allows portable movement and that the customer operates to input order data can be used in combination. wherein the second order data input device, providing order management system for each set of customers that utilize, and wherein the customer identification ID is its customer a set of identification information can be set
[0011]
Moreover, this system has the following characteristics. That is,
The second order data input device in which the customer performs an input operation is limited in the functions that can be used and used as compared with the first order data input device used by the customer service representative Only function buttons that can be set are set.
[0012]
The second order data input device on which the customer performs an input operation sends the order data together with the customer identification ID to the order data control device every time one main menu is input. It is characterized by this.
[0013]
In addition, the customer identification ID set in the second order data input device on which the customer performs input operation can be duplicated in a plurality of second order data input devices.
[0014]
In addition, the second order data input device on which the customer himself performs input operation displays the customer identification ID or the barcode of the customer identification ID on the display screen when the operation is not performed. It is characterized by.
[0015]
The second order data input device on which the customer performs an input operation is a quantity confirmation message when the number of customers registered in advance or a menu quantity greater than a predetermined quantity set in advance is inputted. Is displayed.
[0016]
In addition, the second order data input device in which the customer performs an input operation is characterized in that only three functions of quantity plus, quantity minus, and quantity clear are enabled in the menu quantity input process. is there.
[0017]
The second order data input device on which the customer performs an input operation displays a list of menus ordered by the customer with the customer identification ID in the past at the time of inputting the order data. Menu order data can be selected.
[0018]
Further, in this system, the second order data input device on which the customer performs the input operation is not only the order data input by the customer, but also the same input from the first order data input device used by the customer service representative it is characterized in that it is referenced for all order data customer identification ID.
[0019]
In addition, in the second order data input device in which the customer performs the input operation himself, when referring to the order data, together with the menu list of the order data, the total amount of the menu unit price, the service fee total, the tax total, and the total total amount It is possible to confirm with the above.
[0020]
In addition, in the second order data input device in which the customer performs the input operation himself, it is possible to select a rounding unit for the amount and the remaining amount, and the remaining amount when the per capita rate is taken into account by referring to the total amount and the like. It is characterized by being.
[0021]
Further, in the second order data input device in which the customer performs the input operation himself / herself, in the order data list of the same customer identification ID referred to, the menu ordered by the customer is selected one by one, and the menu ordered by the individual is The total amount of menu unit price, service charge total, tax total, and total amount can be confirmed.
[0022]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, the present invention will be described in detail based on embodiments of the present invention.
[0023]
The configuration of the order management system of the present invention is shown in FIG. In this order management system, a first order data input device 21 used by a customer service representative and a second order data input device 22 for a customer to directly input an order are input from the respective order data input devices. An order data control device 23 for centrally managing the order data, a printer 24 or a display terminal 25 for transmitting the order data to the kitchen by a slip or display, and a POS terminal 26 for accounting.
[0024]
Usually, the first order data input device used by the customer service representative is composed of a display screen 31 with a touch panel and a plurality of fixed keys 32 as shown in FIG. The customer service representative presses the menu key assigned to the fixed key of the order data input device, inputs the number of the menu received from the numeric keypad 33, or displays a menu list on the display screen with a touch panel. By touching the part where the corresponding menu is displayed, it is possible to input a complicated menu. Although it is possible to provide the customer with the first order data input device as it is and allow the customer to input an order, it is possible to input all menus, so the operation is complicated, and operation training is provided. It can be said that it is practically impossible for a customer who has not received the service to operate it suddenly. Therefore, in the second order data input device for handing over to the customer, in order to simplify the operation, as shown in FIG. 4, a display screen 41 with a touch panel, a numeric keypad, and several fixed function codes are provided. Only the button 42 for inputting is simplified.
[0025]
The actual operation image using the second order data input device is as follows. First, when a customer comes to the store, the customer service representative guides them to the seat.
[0026]
The customer service representative hands over the menu book to the customer, provides water and drinks, goes to the customer seat when the customer's first order is finalized, and inputs the first order data. The first new order is input by the first order data input device 21 that is handled by the customer service representative and carried by the customer service representative. Here, the number of the table where the customer is seated, the identification information of the customer such as the number of people and the customer class, etc. are set, and the first order is also input. By inputting this new order, a unique customer identification ID (slip number) is set for a set of customers, and a slip printed with the information is output. The details of the order data may be subsequently printed, or the details may not be printed. When the customer identification ID of a set of customers is confirmed, the customer service representative performs a special operation that the normal customer does not perform on the second order data input device 22 to switch to the customer identification ID registration mode. to enter the customer identification ID that has been set. Second order data input device 22, by the customer identification ID is registered, enables registration operations of the order data and, in the operation waits for the idle screen of the key, customer identification ID or customer that has been set The barcode of the identification ID is displayed.
[0027]
The additional order after the customer identification ID is confirmed may be input by the customer service representative using the first order data input device, or the customer himself / herself operates the second order data input device. It is also possible to enter additional orders. Of course, the first order data input device and the second order data input device can be used in combination.
[0028]
The bar code may be printed together with the customer identification ID from the printer 24 , pasted to the second order data input device 22 in the form of paper, and provided to the customer.
[0029]
Further, in this example, a procedure for inputting a new order with the first order data input device 21 , confirming the customer identification ID, and setting it to the second order data input device 22 is illustrated. but if the advance has been determined that the customer identification ID of the customer sets the customer identification ID previously the second order data input device 22, without waiting for the operation of the first order data input device 21 , it is also possible to provide a second order data input device 22 to the customer. In this case, customer information such as the number of people and tables will be input later by the customer service representative using the first order data input device 21 . For example, if the customer who entered the store is a large number of banquet guests, a plurality of second order data input devices 22 are prepared, and the same customer identification ID is set for each of them. It is possible. As a result, even a set of customers, such as banquet guests, can use multiple second order data input devices, so customers can enter each order without feeling stressed. Will be able to. On the other hand, since the order data input device is not fixedly installed at each table as in the prior art, the second order data input is required when the table seats are used according to the number of customers. Since only one device 22 needs to be provided, there is an advantage that an efficient operation can be achieved and a store layout change can be handled without any problem.
[0030]
The second order data input device 22 uses a detachable battery pack or a dry battery as a power source, and a program for order data input processing is written in a nonvolatile memory. Therefore, while not using the present apparatus, since it is sufficient to enable to set the battery pack or batteries when performing advance and remove the battery pack or batteries, a set of customer identification ID for Giving the customer, waste Designed to avoid consuming excessive power.
[0031]
Furthermore, since the second order data input device is reduced in size and weight, it does not destroy the atmosphere of the store and does not take away the storage space for the dishes when customers eat. .
[0032]
Next, order data input using the second order data input device will be described in the following procedure.
[0033]
A customer who uses the second order data input device is provided with a menu book in which the menu of the store is written in the customer's seat and a simple operation manual together with the second order data input device. All menus that can be entered by customers are assigned unique numbers in the menu book.
[0034]
In order to start the order input, the customer first presses the order button of the second order data input device. Then, the second order data input device displays a guidance “Please enter the menu number” as illustrated in FIG. 5 and shifts to the menu number input mode. Here, the customer checks the menu number of the menu he / she wants to order by looking at the menu book or the like, and inputs the number using the numeric keypad. If there is a menu corresponding to the input menu number, the menu name is displayed on the screen. If a menu number that does not exist here is entered, or if a menu that is out of stock is entered, this menu number will result in an error and the entered menu number will be cleared, prompting you to re-enter the error details. Guidance is displayed.
[0035]
When the menu number is confirmed, as illustrated in FIG. 6, the menu name of the menu number is displayed, and a guidance “Please enter the quantity” is displayed, and the mode shifts to the quantity input mode. Here, the customer inputs the quantity using the numeric keypad or the function buttons of quantity plus and quantity minus.
[0036]
For example, if there is a submenu associated with the main menu that has been input, the submenu is also displayed, and the display location of the menu on the screen is touched, or with the ▽ / △ keys It is possible to select and enter each quantity.
[0037]
In addition, the submenus that accompany them are related to the quantity, and the total quantity of the main menu and the submenu must match (equal check), and the total quantity of the submenu does not exceed the quantity of the main menu. What should not be (less than check). Some are not checked at all (no check), and are set in the menu master file in advance along with the associated menu information.
[0038]
The menu input method changes depending on the association with these sub-menus. For example, in the case of an equal check, it is not necessary to input the quantity of the main menu, and the quantity of the main menu is automatically counted up by inputting the quantity of the associated submenu. In the case of a no-check or less-than-check menu, it is possible to input a free quantity for each of the main menu and the sub menu. FIG. 7 illustrates an equal check menu.
[0039]
For the input of quantities, for example, when a quantity greater than the number of people registered in the corresponding customer identification ID is entered, a warning message is displayed, or a certain quantity is entered in advance. Set and display a warning message when a menu quantity higher than that quantity is entered, or in the quantity entry mode, disable the numeric keypad and only function buttons for quantity plus, quantity minus, and quantity clear only Force valid input. Various check patterns are prepared, and can be selected and set according to the store operation mode.
[0040]
As another menu input method other than the menu number, there is a method of displaying a list of menus in which orders have been input on the machine, selecting the menu to be ordered from the list, setting the quantity, and placing an order . When the user presses the reference button instead of the numeric keypad on the menu number input screen of FIG. 5, a list of all the order data that the customer with the ID has previously entered in the second order data input device performing the operation is displayed. Is displayed. The customer can confirm the menu he / she wants to order by touching the display portion of the menu he / she wants to order on the screen by confirming the menu he / she wants to order by the Δ / ▽ key and the confirmation key. Thereafter, as with the menu number input, it is possible to enter the quantity input screen and enter the quantity.
[0041]
When the confirmation button is pressed after the quantity is confirmed, the input menu is automatically transmitted wirelessly together with the customer identification ID and registered in the order data control device 23 . The order data control device 23 confirms the customer identification ID, links with the corresponding existing order data, and stores this data. In the second order data input device 22 , since the order data is transmitted to the order data control device 23 for each menu in this way, for example, even if a transmission error occurs, the influence range of the failure can be reduced. . For this reason, the menu re-input operation can be easily performed when a failure occurs. Note that the first order data input device 21 to customer service personnel to operate, the second order data input device 22 a customer operated, there are differences in the menu that can be entered, the second order data input device 22 inputs it has a menu definable, menus and which can not be a second order data input device 22 the input, for customers that do not want to operate the second order data input device 22 itself, customer as in the conventional system It is also possible to call a person in charge and have the customer service representative input order data.
[0042]
In the second order data input device, in addition to the input of the order data, it is possible to refer to all the menus ordered by the user in the same manner as a normal bill slip.
[0043]
Pressing the Browse button in the second order data input device 22, the order data reference request is sent to the order data controller 23 with the customer identification ID second order data input device 22 is held. Upon receiving this request, the order data control device 23 returns all the order data information and the amount information that have been input so far for the customer identification ID to the second order data input device 22 that issued the request.
[0044]
In the present embodiment, the specification for obtaining the order data information by exchanging with the order data control device 23 when the reference button is pressed is illustrated, but the customer identification is received from each order data control device 23. If the ID of the order data is input, the order data controller 23, to automatically send order data, it is also possible to previously stored in the second order data input device 22.
[0045]
When the second order data input device receives its own order data information, first, the amount information is displayed on the screen as shown in FIG. The amount information displays the total amount of each menu unit price, service charge, total tax, and all the total amounts, as well as the amount per person when the total amount is divided by the number of people, and the remaining fractions that could not be divided Display as. Furthermore, when the split button is clicked, the rounding unit changes cyclically from 1 yen ⇒ 10 yen ⇒ 100 yen ⇒ 1000 yen ⇒ 1 yen, and so on. It is possible to display.
[0046]
On the other hand, by pressing the △ / ▽ key on the initial amount display screen, a list of menu names, unit prices and order quantities of order data ordered in the past is displayed as shown in FIG. If it is a ▽ key, it will be ordered from the latest order data. Conversely, when the △ key is pressed, the oldest order data is displayed. The display at this time is displayed in exactly the same order and quantity as when placing an order, and if it does not fit on one screen, the page can be changed by pressing the △ / ▽ key. Yes.
[0047]
Furthermore, when the split button is clicked on this order data list screen, all order data are disassembled into one menu and displayed. For example, two draft beers are displayed in two lines, one draft beer and one draft beer. Further, the menu is highlighted one line at a time, and the menu is reversed one line at a time using the △ / ▽ keys. Here, when the menu requested by the user is selected and the reference button is pressed, the highlighted menu is selected. In addition, the same effect can be obtained by touching the corresponding menu display portion in this mode. When you have selected all the menus you have requested and press the confirm button, the total amount of the menu you have selected so far, the service charge total, the tax total, and the total total amount are displayed. In this way, it is also possible to check the discount amount by selecting a menu one by one as well as the discount amount by simple number allocation.
[0048]
Further, when the normal operation is not performed, the second order data input device 22 displays the customer identification ID number and the barcode on the screen. By having the second order data input device 22 brought to the cash register, the cashier person is printed on the barcode displayed on the screen of the second order data input device 22 or on the pasted paper. The order data information of the customer identification ID is requested to the order data control device 23 by reading the received barcode with a barcode reader or inputting the displayed customer identification ID with a cash register keyboard or the like. from the data control unit 23, by receiving the order data information relevant, just as promptly accounting and operation of a conventional accounts documents in registration It is possible to achieve.
[0049]
【The invention's effect】
According to the present invention, the customer can input the order data without waiting for the order input. On the store side, sales can be expected to increase due to increased order opportunities.
[0050]
In addition, for the customer, menus and amount of money it ordered that all can be confirmed, and, even without even one by one calculation amount such as Dutch treat, become as can be seen easily. The store舗側, since the order data input device itself becomes the place of accounts documents, conventional accounts document becomes unnecessary, there is possible to significantly reduce the cost of the paper bill.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of a conventional order management system. FIG. 2 is a configuration diagram of an order management system of the present invention. FIG. 3 is an overview diagram of a conventional order data input device. [Fig. 5] Example of menu number input screen according to the present invention [Fig. 6] Example of menu quantity input screen according to the present invention [Fig. 7] Example of menu quantity input screen according to the present invention (equal check example)
[Fig. 8] An example of a screen for displaying the amount of money per person according to the present invention. [Fig.
DESCRIPTION OF SYMBOLS 11 Order data input device 12 Order data control device 13 Order data output device 14 Self-type order data input device 21 1st order data input device 22 2nd order data input device
23 Order data controller
24 Printer
25 Display terminal
26 POS Terminal 31 Display Unit of Order Data Input Device 32 Key Unit of Order Data Input Device 33 Ten Key of Order Data Input Device 41 Display Unit of Order Data Input Device 42 Function Buttons of Order Data Input Device

Claims (12)

A first order data input device for inputting and transmitting order data received from a customer by a customer service representative, and receiving the order data transmitted from the order data input device, storing it in a storage device, and cooking instruction data In an order data management system comprising: an order data control device that performs transmission of: an order data output device that receives the cooking instruction data and outputs cooking instructions and accounting information;
In addition to the first order data input device operated by the customer service representative, a portable movement is possible, and a second order data input device that is operated by the customer to input the order data can be used in combination. the second order data input device, order management system, characterized in that for each set of customers that utilize, the customer is a set of identification information customer identification ID can be set.   The second order data input device in which the customer performs the input operation is limited in the functions that can be used and used as compared with the first order data input device used by the customer service representative. 2. The order management system according to claim 1, wherein only function buttons that can be set are set. The second order data input device on which the customer performs an input operation sends the order data to the order data control device together with the customer identification ID every time one main menu is input. The order management system according to claim 1, wherein: The customer identification ID which the customer sets the second order data input device which performs its own input operations, according to claim 1, wherein the at plural second order data input device is capable of overlapping sets Order management system. The second order data input device in which the customer performs the input operation by itself displays the customer identification ID or the barcode of the customer identification ID on the display screen when the operation is not performed. The order management system according to claim 1.   The second order data input device on which the customer performs an input operation displays a confirmation message when the number of customers registered in advance or a menu quantity greater than a predetermined quantity is input. The order management system according to claim 1, wherein:   The second order data input device in which the customer performs an input operation by itself enables only three functions of quantity plus, quantity minus, and quantity clear in the menu quantity input process. Order management system. The second order data input device on which the customer performs an input operation displays a list of menus ordered by the customer with the customer identification ID in the past at the time of inputting the order data. The order management system according to claim 1, wherein data can be selected. The second order data input device on which the customer performs the input operation is not only the order data input by himself, but also the order data of the same customer identification ID input from the first order data input device used by the customer service representative The order management system according to claim 1, wherein all can be referred to.   In the second order data input device, in which the customer performs the input operation himself, when referring to the order data, together with the menu list of the order data, the total amount of the menu unit price, the service fee total, the tax total, and the total total amount are confirmed. The order management system according to claim 1, which is capable of being performed.   In the second order data input device in which the customer performs an input operation, it is possible to select a rounding unit for the amount and the remaining amount, and the remaining amount when the per capita rate is taken into account by referring to the total amount and the like. The order management system according to claim 1, wherein: In the second order data input device in which the customer performs the input operation himself, in the list of order data with the same customer identification ID referred to, the menu ordered by the individual is selected one by one, and the menu unit price for the menu ordered by the individual is selected. The order management system according to claim 1, wherein the total amount, service fee total, tax total, and total amount can be confirmed.

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