JP4222089B2 - Business communication system and program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a business communication system and program for transmitting business communication instructed to a person in charge to a portable terminal possessed by the person in charge.
[0002]
[Prior art]
Conventionally, as a business communication system in which a business communication instructed to a person in charge is transmitted to a portable terminal possessed by the person in charge, for example, a movement that is permitted to be used only by a safety manager at a work site An on-site work monitoring system that performs business communication between a communication terminal and a host computer is known (see Patent Document 1).
[0003]
[Patent Document 1]
Japanese Patent Laid-Open No. 2002-367062
[0004]
[Problems to be solved by the invention]
However, this type of on-site work monitoring system is intended for business communication only for safety managers at work sites.
By the way, in a large-scale store, business communication between each store clerk is made using a mobile terminal such as in-store broadcasting or PHS, but an urgent business communication occurs to a store clerk, and the store clerk owns it. When you call a mobile phone in an area where there is a lot of noise in the surroundings, if the ring tone sounds and you are not aware of the call, or you cannot handle the call due to customer service, the emergency call will be delayed. A situation occurs. In addition, depending on the volume of the ringtone and the melody sound that are generated when the incoming call is called, there may be an unpleasant feeling for the customer who is serving the customer.
[0005]
An object of the present invention is to enable a business contact to be transferred to another person in charge even when a person in charge designated as a business communication target cannot respond to the business instruction.
[0006]
[Means for Solving the Problems]
The invention described in claim 1 is a business communication system that transmits business communication instructed to a person in charge to a portable terminal possessed by the person in charge, and stores the business contents of each person in charge in association with a plurality of persons in charge. Responsible person storage means, current situation storage means for storing the current situation of each person in charge in association with a plurality of persons in charge, and when a predetermined update timing is reached, a situation confirmation request is transmitted to each portable terminal An analysis means for receiving the current position and surrounding sound of the portable terminal transmitted from each portable terminal, and analyzing the current situation of each person in charge based on the received current position and ambient sound; and the analysis means Updating means for storing the current status of each person in charge analyzed by the current situation storage means, and whether the person in charge designated as the target of business communication is in a state capable of responding to the business instruction. Record A discriminating unit that discriminates by referring to the storage content of the unit, and a storage content of the person-in-charge storage unit and a storage content of the current status storage unit when it is determined by the determination unit that the state cannot be handled Based on the above, the selection means for selecting another person in charge who can respond to the business instruction, and the person in charge of the person in charge possessed by the person in charge of the person in charge of the person in charge by switching another person in charge selected by the selection means as a contact And transfer means for transferring.
Furthermore, a program for causing a computer to function as the main means shown in the invention described in claim 1 is provided (the invention described in claim 3).
[0015]
DETAILED DESCRIPTION OF THE INVENTION
(First embodiment)
A first embodiment of the present invention will be described below with reference to FIGS.
FIG. 1 is a block diagram showing the overall configuration of the business communication system in this embodiment.
This business communication system is a wireless LAN system built in a store, and a plurality of wireless access points 3 are connected to a management server 1 which is the core of the business communication system via a local trunk network (wired LAN) 2. In addition, the system environment is such that each portable terminal 4 is wirelessly connected via the wireless access point 3. The mobile terminal 4 is a mobile communication terminal such as PHS or PDA possessed by each store clerk (person in charge), and wirelessly communicates with the management server 1 via the wireless access point 3 as a relay device that performs packet exchange. At this time, the management server 1 transmits the business communication instructed to the store clerk to the portable terminal 4 possessed by the store clerk.
In this embodiment, for example, the digitized (packetized) data is transmitted and received between the management server 1 and the portable terminal 4 by the HTTP protocol using the TCP / IP communication protocol. The management server 1 has various server functions such as a Web server function and a database server function, and the mobile terminal 4 has a Web browser function.
[0016]
FIG. 2 is a block diagram showing basic components of the mobile terminal 4.
The CPU 401 is a central processing unit that controls the overall operation of the portable terminal 4 in accordance with the operating system and various application software in the storage device 402. The storage device 402 includes a program storage area and a data storage area, and is configured by a magnetic, optical, semiconductor memory, or a drive system thereof. The recording device 402 may have a configuration in which a removable storage medium such as a CD-ROM or DVD can be mounted in addition to a fixed memory such as a hard disk. Programs and data in the storage device 402 are loaded into a RAM (for example, static RAM) 403 as necessary, and data in the RAM 403 is saved in the storage device 402. The RAM 403 has a program execution area and a work area. On the other hand, a wireless communication device 404, an input device 405, a display device 406, a camera 407, a microphone 408, a speaker 409, and a vibrator 410, which are input / output peripheral devices, are connected to the CPU 401 via a bus line. Accordingly, the CPU 401 controls these operations.
[0017]
The camera 407 is a high-quality still camera that converts a subject image into a digital image by using a CCD area sensor as an image pickup device. In the embodiment, the front periphery of the store clerk is continuously photographed for several seconds, and this peripheral image is also used when reporting the current status of the store clerk to the management server 1. In this case, even in a state where the portable terminal 4 is stored in the breast pocket of the store clerk, the camera 407 is provided at the upper end portion of the terminal main body protruding from the breast pocket so that the front periphery of the store clerk can be photographed. is set up.
[0018]
The microphone 408 and the speaker 409 constitute a call function, and the incoming call adjustment unit 411 generates a ringtone from the speaker 409 or activates the vibrator 410 to generate a vibration when an incoming call is received. Also controls the volume of sound. In this embodiment, ambient sound is recorded for several seconds by the microphone 408, and the microphone 408 is also used when the ambient sound is reported to the management server 1 as the current situation of the store clerk.
In addition, each mobile terminal 4 is provided with a position detection function for detecting the current terminal position via each adjacent wireless access point 3, and the current position of the terminal detected by this position detection function is The current situation of the clerk is reported to the management server 1.
[0019]
Note that the management server 1 is also configured to include the CPU, storage device, RAM, communication device, input device, and display device that are the components of the mobile terminal 4 described above, but illustration thereof is omitted. The management server 1 periodically receives and obtains “current position”, “ambient sound”, and “ambient image” that are transmitted and reported as the current situation from each portable terminal 4 by sequentially accessing each portable terminal 4. Based on the “current position”, “ambient sound”, and “ambient image”, the current situation of each clerk is determined and stored and managed for each clerk. As described above, in the state where the current situation of each clerk is updated and managed at regular time intervals, the management server 1 sends a business contact instructing a certain clerk to the mobile terminal 4 possessed by the clerk. Based on whether or not a response is received from the mobile terminal 4 within a certain period of time, it is determined whether or not the store clerk is ready to respond to the job order, or the current order of the store clerk is referred to for the job order. It is determined whether or not it is in a state where it is possible to deal with the situation, and as a result, if correspondence is impossible, another store clerk is selected and business communication is transferred to the portable terminal 4.
[0020]
FIG. 3 is a diagram showing the contents of the person-in-charge file 11 provided on the management server 1 side.
The person-in-charge file 11 stores and manages information related to the work for each clerk. For each clerk, the "clerk ID", "terminal address", "responsible work place", "responsible work content", "other""Skill" and "transfer destination information".
The “clerk ID” is identification information for identifying each clerk, the “terminal address” is a communication address for calling the mobile terminal 4 possessed by the clerk, and the “responsible work place” is, for example, the first Indicates the work location that the store clerk is in charge of, such as a sales floor (women's clothing), etc., and “contents in charge” is, for example, the operation that the store clerk is in charge of, such as electronic cash register operation (cash register operation), customer service, ordering, etc. “Other skills” indicates other skills possessed by the store clerk besides “business content” such as product knowledge (women's clothing), overall sales floor management, and the like. “Forwarding destination information” indicates that the store clerk designated as the target of the business communication cannot respond to the business instruction, and when transferring the business contact using another store clerk as the contact, This is information for arbitrarily designating whether to transfer to another store clerk who is present or to transfer to another store clerk having the same skill.
[0021]
FIG. 4 is a diagram showing the contents of the current situation file 12 provided on the management server 1 side.
The current status file 12 stores and manages the current status of each store clerk, and has a configuration having items of “store clerk ID”, “current location”, and “current status” for each store clerk. Yes. “Current location” is location information determined based on the terminal position detected by the mobile terminal 4, and when the store clerk is working, “first sales floor”, “second sales floor”, etc. are set. If the store clerk is having lunch, “Dining room” or the like is set. The “current situation” is information indicating what the store clerk is currently doing, for example, during customer service, during ordering work, during inventorying, during in-store patrols, during register operations, and the like.
[0022]
Next, the operation concept of the business communication system in the first embodiment will be described with reference to the flowcharts shown in FIGS. Here, each function described in these flowcharts is stored in the form of a readable program code, and operations according to the program code are sequentially executed. It is also possible to sequentially execute operations according to the program code transmitted via the transmission medium. The same applies to other embodiments to be described later. In addition to a recording medium, an operation peculiar to this embodiment can be executed using a program / data supplied externally via a transmission medium.
[0023]
FIG. 5 is a flowchart showing the current status registration processing that the management server 1 starts to execute periodically (for example, every few seconds), and FIG. 6 is a flowchart showing the overall operation on the mobile terminal 4 side.
First, the management server 1 checks whether or not the update timing for registering and updating the current situation of each store clerk has been reached (step A1). If there is, one of them is sequentially selected from all the store clerk (step A2), the “terminal address” corresponding to the store clerk is read from the person-in-charge file 11, and a status confirmation request is transmitted to the portable terminal 4. (Step A3), waiting for a response from the portable terminal 4 (Step A4).
[0024]
Here, in the incoming call waiting state (step B1), when the mobile terminal 4 receives a status confirmation request from the management server 1 (step B2), the microphone 408 is activated to record ambient sounds for a certain period of time ( In step B3), the camera 407 is operated to photograph the front periphery for a certain period of time, and the surrounding image is recorded (step B4). Next, the position detection function is activated to detect the current position of the terminal and temporarily store it (step B5). When the “current position”, “ambient sound”, and “ambient image” obtained in this way are obtained, they are read out and transmitted to the management server 1 (step B6).
[0025]
The management server 1 receives and acquires “current position”, “ambient sound”, and “ambient image” transmitted from the portable terminal 4 in the response waiting state after transmitting the status confirmation request (step A4) ( Step A5), the current situation of the clerk is analyzed based on the “current position”, “ambient sound”, and “ambient image” (step A6), and the analysis result is associated with the clerk and the current situation file 12 (Step A7). In this case, the location where the store clerk is present is analyzed based on the “current location”, and “first sales floor”, “second sales floor”, “canteen”, etc. are registered in the “current location” in the current situation file 12. Or analyzing the current situation of the store clerk based on the “ambient sound” and “ambient image”, and the “current situation” in the current situation file 12 is “serving customers”, “ordering work”, “in stocking” ", In-store patrol", "register operation", etc. are registered.
After updating the data for one store clerk in this way, it is checked whether or not the update for all the store clerk is completed (step A8). The operation is repeated (steps A2 to A8).
[0026]
FIG. 7 is a flowchart showing business communication processing on the management server 1 side.
First, the management server 1 fills in the necessary items in a prepared contact form and creates a business contact (step C1), and then the store clerk who is the transmission destination (contact address) of this business contact selects and designates it. Then (step C2), a data sheet relating to the store clerk is displayed and output (step C3). After the operator confirms the contents of this data sheet, when the operator gives an instruction to send business communication (step C4), the management server 1 reads the “terminal address” corresponding to the store clerk from the person-in-charge file 11 and A call connection is made to the portable terminal 4 (step C5). Here, if there is a response immediately from the portable terminal 4 possessed by the store clerk (step C6), the business communication is transmitted to the portable terminal 4 (step C16), but if there is no response from the portable terminal 4 (step C16). (NO in C6), it is checked whether or not a certain time has elapsed since the call (step C7).
[0027]
If the predetermined time has not elapsed, the current status file 12 is accessed to read the current status corresponding to the store clerk (step C8), and the store clerk can respond to the business instruction based on the current status. It is checked whether or not there is (step C9). Here, for example, if it is during inventory, ordering work, in-store patrol, etc., it is determined that it can be handled (NO in step C10), and the process returns to a response waiting state (steps C6 and C7).
On the other hand, if a certain period of time has elapsed (YES in step C7) or even before the certain period of time has elapsed, for example, if the store clerk who is the contact is away from the workplace, during customer service, register operation, etc. That is, when it is determined that the store clerk is incapable of responding to the business instruction (YES in step C10), the person-in-charge file 11 is accessed and the “transfer destination information” corresponding to the store clerk is accessed. "Is read (step C11).
[0028]
As described above, this “forwarding destination information” can be transferred to another clerk at a close distance in order to transfer the business communication to another clerk, or to the clerk who has the same skill. If this “forwarding destination information” is “a clerk nearby”, the “current location” in the current situation file 12 is referred to and the corresponding person is searched. If the “transfer destination information” is “a clerk with the same skill”, a search for the corresponding person is performed with reference to “work contents” and “other skills” in the person-in-charge file 11 (step C12). . As a result, if there is no relevant person (NO in step C13), it is processed as an error (step C15). If there is a relevant person, the “terminal address” corresponding to the store clerk is read from the person-in-charge file 11. A call connection is made (step C14). Then, the process returns to Step C6. Even in this case, when there is no response within a certain time (YES in Step C7) or when the store clerk cannot respond to the business instruction (YES in Step C10), another process is performed. A store clerk is selected and a call connection is made (steps C11 to C14), and then the above-described operation is repeated. As a result, if there is a response from any of the portable terminals 4, the business communication is transferred to the other store clerk on the condition (step C6).
[0029]
If the mobile terminal 4 does not receive a status confirmation request from the management server 1 (NO in step B2 in FIG. 6), after generating a preset ringtone (step B7), the management server It is checked whether or not the business contact is received from 1 (step B8). When the business contact is received, the content of the contact is displayed and output (step B9). If a normal call is received (NO in step B8), the call is ready until the line is disconnected (step B10).
[0030]
As described above, in the first embodiment, the management server 1 determines whether or not the store clerk designated as the target of business communication is in a state where it can respond to the business instruction. Since another business clerk is selected and the business communication is transferred to the mobile terminal 4 possessed by the sales clerk, for example, the original business clerk is informed that the business communication has come orally or through communication means, In the case where a troublesome business communication occurs, it is possible to communicate smoothly without delaying the business instruction, such as when another store clerk performs the business instruction, and the efficiency of the entire business can be promoted.
[0031]
In this case, if there is no response within a certain period of time from the mobile terminal 4 possessed by the clerk designated as the subject of the business contact, for example, the surrounding noise is so strong that the call is not noticed, or the call is received because of customer service. It is possible to transfer the business communication to another store clerk judging that the situation is not acceptable.
In addition, since the store clerk is in a state capable of responding to the business instruction based on the current position of the store clerk, the ambient sound recorded in the surroundings, and the surrounding image recorded in the surroundings, for example, a meal or the like The current situation of the store clerk, such as whether the store clerk is away from the workplace, whether it is in a place where the surrounding noise is strong and the call is not noticed, whether it is in customer service based on the contents of the conversation and the customer image, etc. It becomes possible to judge accurately.
[0032]
The management server 1 selects another store clerk who is close in distance by comparing the current location of the original store clerk designated as the target of business communication with the current location of each other store clerk. This is effective in verbally informing the original store clerk that a business contact has been received.
In addition, by grasping the current situation of each store clerk based on the ambient sound recorded around each store clerk and the surrounding image recorded around the store, for example, a store clerk who is free can perform business instructions. You can choose another store clerk.
In addition, by comparing the skills of the original store clerk with the skills of each other store clerk, we selected another store clerk who basically has the same skill. , It becomes possible to perform the work smoothly.
[0033]
In the first embodiment described above, the management server 1 receives and acquires the “current position”, “ambient sound”, and “ambient image” from the mobile terminal 4 after periodically transmitting a status confirmation request, The current situation is analyzed, and the analysis result is associated with the store clerk and registered in the current situation file 12 to update the contents. However, the management server 1 issues a situation confirmation request every time the business contact is made. The “current position”, “ambient sound”, and “ambient image” may be received and acquired.
Further, the state of the wireless radio wave of each portable terminal 4 may be monitored, and it may be determined whether or not the mobile terminal 4 is in a state where it can respond to a business instruction based on the radio wave state.
[0034]
On the other hand, a recording medium (for example, a CD-ROM, a floppy disk, a RAM card, etc.) on which a program code for executing each of the above-described units is recorded may be provided to the computer.
That is, a computer-readable recording medium having a program code, and a function for determining whether or not a person in charge designated as a business communication target is in a state capable of responding to the business instruction, A function for selecting another person in charge when it is determined that the person is in a state, a function for switching the selected person in charge as a contact, and transferring the business communication to the portable terminal possessed by the person in charge A computer-readable recording medium on which a program for realizing the above is recorded may be provided.
[0035]
(Second Embodiment)
Hereinafter, a second embodiment of the present invention will be described with reference to FIGS. In the first embodiment described above, it is determined whether or not the salesclerk designated as the target of business communication is in a state where it can respond to the business instruction, and if this is not possible, another salesclerk is selected. The business communication is transferred to the mobile terminal 4 possessed by the store clerk, but in the second embodiment, the notification at the time of the incoming call is further made on the mobile terminal 4 side owned by the store clerk designated as the target of business communication. The form is changed according to the current situation of the store clerk. In the first embodiment described above, a business contact form is created and displayed on the portable terminal 4. In the second embodiment, business contact is transmitted by telephone call.
[0036]
In the second embodiment, the person-in-charge file 11 is provided on the management server 1 side, but the current status file 12 that is regularly updated is not provided, and a status confirmation request is made every time business communication is performed. Is transmitted and “Ambient Sound” and “Ambient Image” are received and acquired.
Here, components that are basically the same in both embodiments are denoted by the same reference numerals, description thereof will be omitted, and the following description will focus on the features of the second embodiment.
[0037]
FIG. 8 is a flowchart showing the operation on the management server 1 side when business communication is performed, and FIG. 9 is a flowchart showing the operation on the 4 side in response to a call from the management server 1.
First, when making a business contact, the management server 1 selects and designates a store clerk as a business contact transmission destination (contact destination) (step D1), and a data sheet relating to the store clerk is displayed and output (step D2). After the operator confirms the contents of this data sheet, when the operator instructs transmission of business communication (step D3), the person-in-charge file 11 is accessed to read the “terminal address”, and the status is confirmed to the portable terminal 4 A request is transmitted (step D4).
Here, when the portable terminal 4 is waiting for an incoming call (step E1 in FIG. 9) and receives a status confirmation request from the management server 1 (step E2), it activates the microphone 408 to record ambient sounds for a certain period of time. (Step E3), the camera 407 is operated to photograph the surrounding area for a certain period of time, and the surrounding image is recorded (Step E4). Then, “ambient sound” and “ambient image” are transmitted to the management server 1 (step E5).
[0038]
When the management server 1 receives and acquires the “ambient sound” and “ambient image” transmitted from the mobile terminal 4 (step D5 in FIG. 8), the clerk of the management server 1 based on the “ambient sound” and “ambient image”. Is analyzed (step D6) to determine whether it is necessary to change the notification mode at the time of incoming call by determining “during customer service”, “register operation”, severity of noise, etc. (Step D7). For example, the presence / absence of customer service is determined based on spoken voices and images during customer service, and it is determined whether or not the user is working in noise based on the register operation sound and the mechanical sound during ordering work. In this case, when it is not in the customer service and in the noise, since it is not necessary to change the notification mode at the time of incoming call, a call is made to the portable terminal 4 as usual (step D8). If it is during customer service or working in noise, it is determined that it is necessary to change the notification form at the time of incoming call, and processing for changing the notification form according to the current situation is performed (step D9). ).
[0039]
For example, if you are in the waiting area, it will vibrate instead of the normal ringing tone. While generating vibration. In addition, when receiving a customer, a special melody sound may be generated instead of a normal ringtone melody, and the notification mode may be changed to increase or decrease the degree of vibration. Is optional.
After selecting and changing the notification mode at the time of incoming call in this way, the management server 1 makes a call to the mobile terminal 4 (step D10) and requests that the notification mode at the time of incoming call be changed. It transmits to the portable terminal 4 (step D11).
[0040]
Then, the management server 1 checks whether or not there is a response from the portable terminal 4 (step D12). If there is no response, the management server 1 checks whether or not a certain time has elapsed since the call (step D13), and the certain time has elapsed. (Steps D12 and D13). If there is a response before the fixed time elapses, business communication is performed until the line is disconnected (steps D17 and D18). If there is no response even after the predetermined time elapses (in step D13). YES), it is determined that the store clerk is incapable of responding to the business instruction, and the person-in-charge file 11 is accessed to select another store clerk (step D14). If not (NO in step D15), it is processed as an error, but if there is a corresponding person, call connection to the portable terminal 4 is performed (step D16).
[0041]
Then, the process returns to the step (step D12). Even in this case, if there is no response within a predetermined time (YES in step D13), another store clerk is selected (step D14), and the above-described steps are taken. Repeat the operation. As a result, if there is a response (step D12), business communication is made with the other store clerk until the line is cut off (steps D17 and D18). In this case as well, as in the first embodiment described above, the person-in-charge file 11 is accessed to read the “transfer destination information” corresponding to the store clerk and to transfer the business communication to another store clerk at a distance. You may make it search for an applicable person according to whether it transfers with respect to another salesclerk in the near place, or with respect to the salesclerk who has the same skill.
[0042]
On the other hand, if the mobile terminal 4 does not receive a status confirmation request from the management server 1 when an incoming call is received from the management server 1 (NO in step E2 in FIG. 9), the portable terminal 4 checks whether there is a request for changing the incoming call notification mode. If the change request is received (step E6), the notification mode at the time of the incoming call is changed based on the request content (step E7). For example, a change control is performed to generate a vibration instead of a normal ringtone or to generate a vibration while raising the volume compared to a normal ringtone. After the incoming call corresponding to the changed incoming call notification is generated (step E8), it waits until it becomes ready to receive a call within a predetermined time (steps E9 and E10). Here, when time-up is detected, an error response is made. However, when a call is received before the time is up, a call connection with the management server 1 is established, and business communication by call is made. Can be received. When the line is interrupted (step E11), the process returns to the first incoming call waiting state (step E1).
[0043]
As described above, in the second embodiment, the management server 1 accesses the portable terminal 4 possessed by the store clerk designated as the target of business communication, and the surrounding sound recorded around the store clerk, the surrounding recorded surrounding Among the images, at least one of the information is received and acquired to determine the current situation of the store clerk, and a notification form at the time of the incoming call is set on the mobile terminal 4 side of the store clerk designated as the target of business communication. Since it was decided according to the current situation of the store clerk and instructed that an incoming call should be made in this form of notification, for example, whether it is in a place where the surrounding noise is strong and the call is not noticed, the content of the conversation You can control the volume of incoming calls according to whether you are in customer service based on the customer image, etc., or switch from ring alert notification to vibration motor vibration alert. It can be, it is possible to effectively incoming notification in line with the actual circumstances.
[0044]
In the second embodiment described above, for example, in the case of customer service, a vibration is generated instead of a normal ringing tone. The vibration is generated while raising the volume from the normal ring tone, but it is arbitrary to change the notification form, and the pattern of the mechanical sound is analyzed and the incoming call is based on this mechanical sound. The tempo of the sound may be changed, or the volume of the ringtone may be increased by passing between noises.
[0045]
On the other hand, a recording medium (for example, a CD-ROM, a floppy disk, a RAM card, etc.) on which a program code for executing each of the above-described units is recorded may be provided to the computer.
In other words, a computer-readable recording medium having a program code that records the surrounding sound and surroundings recorded by accessing the portable terminal owned by the person in charge designated for business communication. Of at least one of the surrounding images received, a function of determining the current status of the person in charge based on the acquired information, and a person in charge designated as the target of business communication Program for determining a notification form at the time of the incoming call on the mobile terminal side according to the current situation of the determined person in charge and instructing that an incoming call should be made in this notification form It is also possible to provide a computer-readable recording medium that records
[0046]
【The invention's effect】
According to the first aspect of the present invention, if the person in charge designated as the object of business communication is in a state incapable of responding to the business instruction, it is based on the work contents of each person in charge and the current situation of each person in charge. The person in charge can be selected and the business communication can be transferred to the portable terminal of the person in charge.
[Brief description of the drawings]
FIG. 1 is a block diagram showing the overall configuration of a business communication system.
FIG. 2 is a block diagram showing basic components of the mobile terminal 4;
FIG. 3 is a diagram showing the contents of a person-in-charge file 11 provided on the management server 1 side.
FIG. 4 is a view showing the contents of a current status file 12 provided on the management server 1 side.
FIG. 5 is a flowchart showing a current status registration process in which the management server 1 starts executing periodically (for example, every few seconds).
FIG. 6 is a flowchart showing the overall operation on the mobile terminal 4 side.
FIG. 7 is a flowchart showing business contact processing on the management server 1 side.
FIG. 8 is a flowchart showing an operation on the management server 1 side when business communication is performed.
FIG. 9 is a flowchart showing the operation on the four side in response to a call from the management server 1;
[Explanation of symbols]
1 management server
2 Wired LAN
3 wireless access points
4 Mobile devices
11 Person in charge file
12 Current status file
401 CPU
402 storage device
404 wireless communication device
405 input device
406 display device
407 camera
408 Microphone
409 Speaker
410 Vibrator

Claims (3)

A business communication system for sending a business communication instructed to a person in charge to a mobile terminal possessed by the person in charge,
A person-in-charge storage means for storing the work contents of each person in charge in association with a plurality of persons in charge;
Current situation storage means for storing the current situation of each person in charge in association with a plurality of persons in charge;
When a predetermined update timing is reached, a status confirmation request is transmitted to each mobile terminal, the mobile terminal's current position and surrounding sounds recorded from the mobile terminal are received, and the received current position and surroundings are received. Analytical means to analyze the current situation of each person in charge based on sound ,
Updating means for storing the current status of each person in charge analyzed by the analyzing means in the current status storage means;
A discriminating means for discriminating whether or not the person in charge designated as the target of the business communication is in a state capable of responding to the business instruction by referring to the stored contents of the current status storage means;
If it is determined by this determination means that the state is incapable of handling, another person in charge who can respond to the work instruction based on the storage contents of the person-in-charge storage means and the storage contents of the current situation storage means A selection means for selecting a person,
A transfer means for switching another person in charge selected by the selection means as a contact and transferring the business communication to a portable terminal possessed by the person in charge;
A business communication system characterized by comprising: The analysis means further receives a surrounding image recorded from each portable terminal, and analyzes the current situation of each person in charge based on the received current position, ambient sound, and surrounding image. Item 1. The business communication system according to item 1. Computer
Person-in-charge storage means for storing the work contents of each person in charge in association with a plurality of persons in charge,
Current status storage means for storing the current status of each person in charge in association with a plurality of persons in charge,
When a predetermined update timing is reached, a status confirmation request is transmitted to each mobile terminal, the mobile terminal's current position and surrounding sounds recorded from the mobile terminal are received, and the received current position and surroundings are received. Analytical means to analyze the current situation of each person in charge based on sound ,
Updating means for storing the current status of each person in charge analyzed by the analyzing means in the current status storage means;
A discriminating means for discriminating whether or not the person in charge designated as the target of the business communication is in a state capable of responding to the business instruction by referring to the stored contents of the current status storage means;
If it is determined by this determination means that the state is incapable of handling, another person in charge who can respond to the work instruction based on the storage contents of the person-in-charge storage means and the storage contents of the current situation storage means Selection means for selecting a person,
A transfer means for switching another contact person selected by the selection means as a contact and transferring the business contact to a mobile terminal possessed by the contact person;
Program to function as.

Images