JP4297328B2 - Product sales data processing device - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a merchandise sales data processing apparatus that executes sales data processing in merchandise transactions such as a POS (Point of Sales) terminal and an ECR (Electric Cash Register).
[0002]
[Prior art]
In recent years, in the retail and service industries, as one of customer analysis methods, a marketing method called FSP (Frequent Shoppers Program) is rapidly spreading. This FSP issues customer cards, such as point cards and service provision cards, and collects purchase data for each customer, and selects customers based on the purchase price at the store and the frequency of store visits. To provide the most suitable service for each customer and develop an efficient sales strategy, execute "maintain good customers" and "cultivate prospective customers to good customers" This is a marketing method to maintain and expand customers.
[0003]
In other words, in this FSP, by issuing a customer card such as a point card or service provision card, the customer name or date of birth, which is the basic information of the customer, is acquired as customer information, and the purchase history is accumulated in the database every time it is used. This is the basis for customer database marketing.
[0004]
As an example of using such an FSP, a customer number on a customer card is read by a point-of-sale (POS) terminal at a store, and the customer name and member number, which are customer information corresponding to the customer number, are stored in the POS terminal. It is displayed on the cashier side display and used for customer service.
[0005]
In addition, as a system for maintaining and expanding customers, there is a card system in which a card character is associated with a card used in a transaction, and a reaction image reflecting the transaction content of the card character is displayed when the card is used. (For example, patent document 1). According to such a system, new enjoyment can be provided to the card user when the card is used.
[0006]
[Patent Document 1]
JP 2001-34669 A
[0007]
[Problems to be solved by the invention]
In this way, improving the quality of customer service of cashiers who deal with customers on a one-on-one basis during transactions, and providing new enjoyment to card users will lead to an increase in store preference for customers. It does not lead to an increase in sales.
[0008]
An object of the present invention is to make it possible to directly increase sales at a store.
[0009]
[Means for Solving the Problems]
  The present invention is communicably connected to other devices via a communication network, and displays a registration screen on a cashier-side display arranged at a position where the display unit faces the cashier. Based on the input product code In a product sales data processing apparatus that executes product sales data processing,A processor that executes information processing; and the processor,Means for storing customer-specific information unique to each input customer and storing it in a storage area;The processor isRefer to a customer master file that stores customer information including favorite product information that is a predetermined product code in association with the customer identification information, and extract and extract the favorite product information corresponding to the acquired customer identification information An inquiry for requesting the other device to perform the process of transmitting the favorite product information is performed, and the favorite product information transmitted from the other device is received in response to the inquiry and stored in a storage area. Means for acquiring favorite product information,The processor refers to a product master file that selectively stores information indicating that the product specified by the product code in association with the product code is a sale product, and the acquired favorite product information is a sale product. And a sale merchandise discrimination means for discriminating whether or not the processor,Favorite product display means for popping up the acquired favorite product information as a customer information screen on the registration screen displayed on the display unit of the cashier-side display;In a state where the processor pops up the favorite product informationWhen it is determined that a product code has been input, customer information display means for closing the customer information screen and displaying the acquired favorite product information on the registration screen continuously during product sales data processing related to the transaction; WithThe favorite product display means displays the favorite product information, which is determined to be a special sale product, on the customer information display screen in distinction from the other favorite product information, or is a special sale product among the favorite product information. Only the favorite product information determined to be present is displayed on the customer information display screen.
[0010]
DETAILED DESCRIPTION OF THE INVENTION
  Of the present inventionExample configurationWill be described with reference to FIGS. BookConfiguration exampleThe customer management system issues a point card displaying a member number, which is unique customer identification information, to each customer who has contracted as a member with a bar code, for example, to the sales amount of the customer who owns this point card It is used in stores that implement a point service system that gives a certain percentage of service points. BookConfiguration exampleThe point card is issued by the distribution chain headquarters with each store as the same chain.
[0011]
Here, FIG. 1 is a block diagram schematically showing the overall configuration of the customer management system 100. As shown in FIG. 1, the customer management system 100 connects a store system 101 installed in each of a plurality of stores constituting a chain and a headquarter system 102 installed in a chain headquarters via a communication network 103. It is comprised by. The communication network 103 is constructed by, for example, the Internet VPN (Virtual Private Network).
[0012]
The store system 101 includes a plurality of POS terminals 1 that are merchandise sales data processing devices and a store computer 3 that centrally manages these POS terminals 1 by connecting them through a LAN (Local Area Network) 2. Also connected to the LAN 2 is a broadband router 4 that enables communication with the head office system 102 via the communication network 103.
[0013]
On the other hand, the head office system 102 is mainly composed of a point server 6, a customer management server 7, a network server 8, and an information system server 9 connected to each other via a LAN 5. The point server 6 collects points generated by customer purchases at each store in real time and manages the accumulated points. The customer management server 7 manages the total purchase amount, accumulated points, purchased products, etc. of the customer who owns the point card, and analyzes the purchase results of the customer from various angles. The network server 8 is equipped with a function such as a firewall. The information system server 9 performs various types of information analysis. Note that a broadband router 10 that enables communication with the store system 101 via the communication network 103 is also connected to the LAN 5.
[0014]
[Description of store system]
First, the store system 101 will be described. The POS terminal 1 is arranged at a checkout location of a store and is used by a cashier to perform sales data processing including sales registration processing, and is configured as shown in FIG. In the POS terminal 1, a keyboard 12 is provided on the upper surface side of the main body 11, and a drawer 13 is provided on the lower side of the main body 11 so that it can be pulled out. Further, on the back side of the main body 11, a cashier-side display 14 with the display unit 14 a facing the cashier and a customer-side display 15 with the display unit 15 a facing the customer are provided. Furthermore, a bar code scanner 16 for optically reading a product code or a bar code of a point card (not shown) is also connected to the POS terminal 1.
[0015]
FIG. 3 shows the key arrangement of the keyboard 12. The keyboard 12 includes a department key 12a for registering the product category, a numeric key 12b from “0” to “9” for inputting a product code, an amount, and the like. ) And a subtotal key 12d for declaring calculation of the total sales amount are provided. A part of the keyboard 12 is provided with a “customer point” key 12e as a key related to the point service. The “customer points” key 12e is a key for declaring a reading operation for causing the barcode scanner 16 to read the barcode of the point card in the sales data processing.
[0016]
Such an electrical system of the POS terminal 1 is configured as shown in FIG. The POS terminal 1 has a POS control unit 17 including a CPU (Central Processing Unit), a ROM (Read Only Memory) storing a control program, a RAM (Random Access Memory), and the like, and is connected via a bus 19. The communication interface 20 is configured to be able to execute online communication with the store computer 3 via the LAN 2.
[0017]
Further, the POS control unit 17 includes a printer 22 and a hard disk drive through the bus 19 and the I / O device control unit 21 together with the keyboard 12, the cashier side and customer side displays 14, 15 and the barcode scanner 16. A device (HDD) 18 is connected. The printer 22 is a receipt / journal printer built in the main body 11 of the POS terminal 1, and issues a receipt for each transaction in accordance with the sales registration process, and simultaneously prints on journal paper. .
[0018]
The hard disk drive (HDD) 18 stores a product master file F1, a POS sales file F2, and the like in addition to a control program for operating the CPU of the POS control unit 17. The product master file F1 stores the product name and unit price in association with the product code, and further stores information that the product is a sale product in association with the product code of the sale product. The POS sales file F2 stores sales data in the POS terminal 1.
[0019]
The POS control unit 17 realizes various functions to be described later when the CPU operates according to a control program stored in a hard disk drive (HDD) 18.
[0020]
On the other hand, the store computer 3 constituting the store system 101 has control of the entire store system 101, and the electrical system is configured as shown in FIG. 5, for example. The store computer 3 has a control unit 23 composed of a CPU, a ROM, a RAM, etc., and communicates with a plurality of POS terminals 1 via a LAN 2 from a communication interface 26 connected via a bus 25. Online communication can be performed. Further, a keyboard 28, a display device 29, a printer 30, and a hard disk drive device (HDD) 24 are connected to the control unit 23 via a bus 25 and an I / O device control unit 27.
[0021]
The hard disk drive (HDD) 24 stores a product master file F11, a store sales file F12, and the like in addition to a control program for operating the CPU of the control unit 23. The product master file F11 stores the product name and unit price in association with the product code, and is identical to the product master file F1 stored in the hard disk drive (HDD) 18 of the POS terminal 1. Yes. The store sales file F12 stores store sales data obtained by tabulating sales data transmitted from each POS terminal 1.
[0022]
The control unit 23 implements various functions by the CPU operating according to a control program stored in a hard disk drive (HDD) 24.
[0023]
[Description of headquarters system]
Next, the head office system 102 will be described. Here, the point server 6 and the customer management server 7 will be described. The point server 6 and the customer management server 7 have the same configuration as a general computer, and the point server 6 and the customer management server 7 are different in the control program for operating the CPU and stored data.
[0024]
The electrical system of the point server 6 and customer management server 7 is configured as shown in FIGS. 6 and 7, for example. The point server 6 and the customer management server 7 have a control unit 31 including a CPU, a ROM, a RAM, and the like, and communicate with various servers via the LAN 5 from the communication interface 32 connected via the bus 33. This is common in that it is configured to be able to perform online communication with each other. Further, the control unit 31 is common in that a keyboard 35, a display device 36, and a printer 37 are connected via a bus 33 and an I / O device control unit 34.
[0025]
A hard disk drive (HDD) 38 is connected to the control unit 31 of the point server 6 via a bus 33 and an I / O device control unit 34. The hard disk drive (HDD) 38 stores a customer master file F21 and the like in addition to a control program for operating the CPU of the control unit 31. The customer master file F21 functions as a point file. As shown in FIG. 8, as customer information, a member number, member information (name, birthday, etc.), customer rank, accumulated purchase price, number of visits, Accumulated points and favorite products are stored for each member customer. Favorite products are stored with product codes. Here, of the customer information, the member number, member information (name, birthday, etc.), customer rank, and favorite product are those transmitted from the customer management server 7.
[0026]
The control unit 31 of the point server 6 realizes various functions by the CPU operating according to a control program stored in a hard disk drive (HDD) 38.
[0027]
A hard disk drive (HDD) 39 is connected to the control unit 31 of the customer management server 7 via a bus 33 and an I / O device control unit 34. The hard disk drive (HDD) 39 stores a control program for operating the CPU of the control unit 31, a customer master file F31, a chain sales file F32, and the like. The customer master file F31 has the same configuration as the customer master file F31 of the point server 6 shown in FIG. The chain sales file F32 stores chain sales data obtained by tabulating sales data transmitted from each store system 101.
[0028]
The control unit 31 of the customer management server 7 implements various functions by the CPU operating according to a control program stored in a hard disk drive (HDD) 39.
[0029]
  Here, the customer service function, which is one of the functions realized by the CPU of the customer management server 7 operating according to the control program stored in the hard disk drive (HDD) 39, will be briefly described. This customer service function exhibits an important function in performing FSP (Frequent Shoppers Program: utilization of customer-identification-type purchase trend information). BookConfiguration exampleIn the customer management server 7, functions such as point promotion are executed as customer service functions. Since this point promotion function is well known, detailed explanation is omitted, but in general, when the accumulated point reaches the reference point, a privilege such as discount processing according to the reference point is given. It is to make.
[0030]
  Further, the CPU of the customer management server 7 specifies a favorite product for each customer for each specified period (for example, one month, six months, one year) in accordance with a control program stored in the hard disk drive (HDD) 39. Executes a favorite product identification process. As shown in FIG. 9, the favorite article specifying process reads the purchase history of the target customer for which the favorite product is specified from the chain sales file F32, and from the purchase history, the customer is in the past specified period (for example, one month). , Half a year, 1 year)Configuration exampleThen, products up to the fifth) are extracted (step S101). Then, the extracted product is stored as a favorite product in the customer master file F31 with a product code (step S102). Such processing is executed for each customer.
[0031]
It should be noted that the favorite product is not limited to the specified item from the one with the largest number of purchases among the products purchased by the target customer within the past specified period as described above. For example, the favorite product may be a product whose number of purchases is equal to or greater than a specified number among products purchased by the target customer within the past specified period. In the favorite product specifying process executed by the CPU of the customer management server 7 in this case, as shown in FIG. 10, first, the purchase history of the target customer is read from the chain sales file F32, and the customer specifies the past regulations. The number of purchases for each product purchased within a period (for example, one month, six months, one year) is totaled (step S201). Next, out of those products, products whose purchase number is a specified number (for example, 50) or more are extracted (step S202). Then, the extracted product is stored in the customer master file F31 as a customer's favorite product with a product code (step S203). Such processing is executed for each customer.
[0032]
  Furthermore, as a favorite product, for example, when a point card is issued, a customer's favorite product questionnaire is surveyed with respect to the customer, and the customer's favorite product obtained as a result is keyed by the keyboard 35 or the keyboard 12, and the input is made. The used favorite product may be stored in the customer master file F31. In the following description, as a favorite product, a product purchased by the target customer within a past specified period (for example, one month, six months, one year) specified based on the favorite product specifying process shown in FIG. Stipulated by the number of purchasesConfiguration exampleThe fifth example will be described as an example.
[0033]
In the headquarters system 102, the point server 6 and the customer management server 7 are individually provided as described above. By making the point server 6 dedicated to responding to inquiries, various processes in the customer management server 7 are smoothly performed. It is to make it.
[0034]
[Explanation of various data processing of customer management system]
Next, sales data processing performed mainly by the POS terminal 1 in the customer management system 100 in merchandise transactions will be described with reference to FIGS. Here, a process for dealing with a member will be described. 11 is a flowchart showing the flow of sales data processing performed by the POS control unit 17, FIG. 12 is a front view showing the registration screen G1, and FIG. 13 shows a customer information screen G2 pop-up displayed on the registration screen G1. FIG. 14 is a front view showing a registration screen G1 during sales registration processing.
[0035]
First, the POS control unit 17 displays a registration screen G1 as shown in FIG. 12 on the display unit 14a of the cashier side display 14 (step S1). The registration screen G1 includes a registered product display area 51 for displaying products registered for sales, an accounting display area 52 for displaying subtotal amounts and total amounts, a customer information display region 53 for displaying customer information during the sales registration process, and the like. Has been. Then, after displaying the registration screen G1, it waits until the member number is entered (N in step S2).
[0036]
When the customer presents a point card, the cashier performs a reading operation by the barcode scanner 16 on the barcode displayed on the point card. As a result, the member number is read by the barcode scanner 16 and the member number is input to the POS control unit 17.
[0037]
If the POS control unit 17 determines that the member number has been input (Y in step S2), the member number is stored in the RAM of the POS control unit 17 and acquired (step S3, customer specific information acquisition). means). And the acquisition process of customer information including customer's favorite product information of the acquired member number is executed (step S4, favorite product information acquisition means). Specifically, the customer information (customer name, kana name, customer rank, contract store, date of birth, current accumulated points, accumulated purchase price, favorite product) of the member number is executed to the point server 6 To do. Although not shown in particular, when there is a customer information inquiry in this way, the point server 6 searches the customer master file F21 to extract the customer information of the member number and transmits it to the POS terminal 1. The POS control unit 17 stores the received customer information in the RAM of the POS control unit 17 and acquires customer information of the customer of the member number.
[0038]
The POS control unit 17 displays the member number and the acquired customer information on the display unit 14a of the cashier-side display 14 (step S5, favorite product display means). Specifically, as shown in FIG. 13, a customer information screen G2, which is a customer information display area, is displayed in a pop-up so as to cover a part on the registration screen G1. This customer information screen G2 includes the member number a and all of the customer information acquired in step S4 (customer name b, kana name c, customer rank d, contract store e, date of birth f, current point g, accumulated purchase amount) h, favorite product i) is displayed. At this time, since the information of the favorite product i received from the point server 6 is the product code, the POS control unit 17 searches the product master file F1 based on the product code, and selects the product name corresponding to the corresponding product code. The acquired product name is displayed on the customer information screen G2. Five favorite products i are displayed, each of which is displayed with the first three letters of the product name (in FIG. 13, AAA, IAI, UU, and AE).
[0039]
Next, the POS control unit 17 waits until the product code attached to the product is read and input by the barcode scanner 16 by the operation of the cashier (N in step S6). Here, the sales registration process is started when the POS control unit 17 determines in step S6 that the product code has been input (Y in step S6).
[0040]
When the POS control unit 17 determines that the product code has been input (Y in step S6), first, the customer information display is switched (step S7, customer information display means). Specifically, as shown in FIG. 14, the customer information screen G2 is closed, and instead, the customer information is displayed in the customer information display area 53 of the registration screen G1. This customer information display area 53 is smaller than the customer information screen G2. Here, FIG. 14 shows a registration screen G1 in a state in which sales data in step S8 described later is displayed. In the customer information display area 53 of the registration screen G1, only a part of the customer information acquired in step S4 (customer name b, kana name c, customer rank d, favorite product i) is displayed. By limiting the customer information to be displayed in this way, the ratio of the customer information display area to the registration screen is reduced. The display of customer information in the customer information display area 53 of the registration screen G1 is continued during sales data processing including subsequent sales registration processing.
[0041]
Next, the sales registration main process which is the main process of the sales registration process is executed (step S8). In the sales registration main process, first, the POS control unit 17 searches the product master file F1 based on the read product code, reads the product name, unit price, etc. corresponding to the corresponding product code. Sales registration processing based on the unit price, quantity entered via the keyboard 12, etc., and sales data on the cashier-side and customer-side indicators 14 and 15 of the customer-side displays 14 and 15 that are sales registration processing information relating to merchandise transactions. Display on the screen. If the deposit / cash key 12c is not operated (N in Step S9) and the product code is input again (Y in Step S10), the process returns to Step S8 and corresponds to the input product code. Sales registration main processing of the product to be executed is executed. Such a process is executed until the deposit / cash key 12c is operated and tightening is declared (Y in step S9).
[0042]
If the deposit / cash key 12c is operated and the closing is declared (Y in step S9), point processing is executed (step S11). Specifically, the POS control unit 17 calculates new points for the sales amount by the current sales registration process, and transmits the calculated new points to the point server 6. On the other hand, although not particularly illustrated, when the point server 6 receives a new point from the POS terminal 1, the point server 6 adds the new point to the accumulated point of the customer stored in the customer master file F21 and accumulates the customer master file F21. Update points.
[0043]
Here, a brief description will be given of a case where a discount process using cumulative points is performed during the sales registration process in the POS terminal 1. In this case, the POS control unit 17 of the POS terminal 1 transmits the points used for the discount process to the point server 6, and the point server 6 uses the accumulated points of the customer stored in the customer master file F21. The accumulated points in the customer master file F21 are updated by subtracting the points used in the discount process. The accumulated points of the customer master file F21 updated in this way are reflected in the accumulated points of the customer master file F31 of the customer management server 7 as needed.
[0044]
After the point processing in step S11 is completed, as post-processing, the POS control unit 17 of the POS control unit 17 causes the printer 22 to issue a receipt, and the sales data associated with the member number is accumulated in the POS sales file F2. (Step S12). Here, this post-processing constitutes a part of the sales registration processing. In this way, sales data processing in one transaction is completed.
[0045]
Thus, the sales data accumulated in the POS sales file F2 of the POS terminal 1 in the sales data processing is transmitted to the store computer 3 at a predetermined timing. Further, on the store computer 3 side to which the sales data subjected to sales registration processing is transmitted from the POS terminal 1, the sales data from each POS terminal 1 is stored in the store sales file F12, and the sales data transmitted from each POS terminal 1 is stored. Is stored in the store sales file F12. The store sales data stored in the store sales file F12 in this way is transmitted to the head office system 102 at a predetermined timing.
[0046]
  Like thisConfiguration exampleIn the point server 6, the points are centrally managed, and the points are transmitted in real time from the POS terminal 1 of the store to the point server 6 of the chain headquarters, and the points are accumulated. It can be supported. Here, buying around means that customers visit different stores even in the same chain.
[0047]
  As explained above, the bookConfiguration exampleIn this case, by displaying the favorite product information related to the customer's favorite product on the display unit 14a facing the cashier of the cashier-side display 14, the cashier can know the customer's favorite product at the time of the transaction. Favorite products that are often purchased by customers are products that customers are likely to buy, so if the cashier sells favorite products, for example, by providing the customer with information about the favorite products, each sale is Since the sales of the product that the customer is likely to buy is effective, the sales become effective, and the sales can be directly increased.
[0048]
  Also bookConfiguration exampleIn this case, a favorite product is a product that has been purchased by the customer within the specified period from the most purchased item to the specified number, and a favorite product has been purchased by the customer within the specified period. Among the products, the number of purchases may be a specified number or more, so that a favorite product can be specified from the purchase history of the customer.
[0049]
  BookConfiguration exampleIn the above description, the POS terminal 1 constituting the customer management system 100 is described as an example of the merchandise sales data processing apparatus. However, the present invention is not limited to this. For example, the present invention can be similarly applied even to a configuration including only one stand-alone ECR. In this case, a storage device such as a hard disk drive (HDD) having the customer master file F21 may be provided in the ECR, and customer information including customer favorite product information may be acquired from this storage device.
[0050]
  Next, the first of the present inventiononeThe embodiment will be described with reference to FIGS. 15 and 16. As mentioned aboveConfiguration example which is the premise of the present inventionThe same parts are denoted by the same reference numerals and description thereof is omitted (the same applies to the following embodiments). Here, FIG. 15 is a flowchart showing a flow of sales data processing performed by the POS control unit 17 of the present embodiment, and FIG. 16 is a front view showing a customer information screen G2 pop-up displayed on the registration screen.
[0051]
  In the present embodiment, in the sales data processing, the display method of the favorite product i on the display unit 14a of the cashier-side display 14 performed by the POS terminal 1 is used.Example of the premise structureIs different.
[0052]
  In the present embodiment, the POS control unit 17 performs sales processing.Example of the premise structureThe process from step S1 to step S4 is executed similarly to the above. And it is discriminate | determined whether the customer's favorite goods i acquired from the point server 6 in step S4 are special sales goods (step S21, special sales goods discrimination means). Specifically, since the information of the favorite product i acquired from the point server 6 is a product code, the POS control unit 17 searches the product master file F1 based on the product code, and the product corresponding to the corresponding product code. It is determined whether or not is a special sale item.
[0053]
In step S5 (favorite product display means), when the member number and the acquired customer information are displayed on the display unit 14a of the cashier-side display 14, if the favorite product has a sale product, the sale product is displayed. It is displayed separately from other favorite products that are not sale products. Differentiating methods include adding a background to only the characters of the special sale product, displaying the special sale product in bold characters that are thicker than those of other products, displaying only the special sale product in reversed characters, For example, a product may be displayed with characters of a color different from the color of characters of other products. Here, FIG. 16 shows an example in which a background is added only to characters of a special sale product. In this case, among the favorite products “AA”, “NOI”, “UU”, and “AE”, “NO” is an example of the special sale product.
[0054]
Then, the processing after step S6 is executed, and the display method of the favorite product in the customer information display area 53 in step S7 (favorite product display means) is also sold as a favorite product in the same manner as the display method of the favorite product in step S5. When there is a product, the special sale product is displayed separately from other favorite products that are not special sale products.
[0055]
As described above, in the present embodiment, it is provided with a special sale product discriminating means for discriminating whether or not the favorite product i is a special sale product, and the favorite product display means uses the special sale product in the favorite product i as another favorite product. By displaying it separately from i, the cashier can know the special sale product of the customer's favorite product i at the time of the transaction, and the cashier provides the customer with the special sale product information to sell the special sale product. By doing so, the sale becomes a sale of a special sale product that each customer is likely to buy, so that the sale becomes more effective, thereby directly increasing the sales.
[0056]
  Then bookinventionThe firsttwoThe embodiment will be described with reference to FIG. In the present embodiment, the above-described firstoneIn contrast to the embodiment, only when there is a special sale product among the customer's favorite products i in step S5 (favorite product display means) and step S7 (favorite product display means), the favorite product i which is the special sale product is changed. The difference is that it is displayed on the display unit 14a. Here, since only the special sale products among the favorite products i are displayed, the display may be the same as the display method of other customer information. If there is no item that corresponds to the sale item among the favorite items i, the favorite item i is not displayed. Here, FIG. 16 shows an example of the customer information screen G2 displayed in step S5 in the case where “No” is a special sale product among the favorite products i “AA”, “NO”, “UU”, and “AE”. . At this time, only the “good” which is a special sale product among the favorite products i is displayed on the customer information screen G2.
[0057]
As described above, in the present embodiment, there is provided special sale product discrimination means for discriminating whether or not the favorite product i is a special sale product, and the favorite product display means displays only the special sale product among the favorite products i. Thus, the cashier can know the special sale product of the customer's favorite product i at the time of the transaction, and the cashier sells the special sale product by providing the special sale product information to the customer. Since each customer sells a special sale item that the customer is likely to buy, the sale becomes more effective, and thus sales can be directly increased.
[0058]
【The invention's effect】
According to the present invention, in the merchandise sales data processing apparatus for executing the sales data processing in the merchandise transaction, the cashier displays the merchandise information about the customer's favorite merchandise on the display unit facing the cashier. The customer can know the customer's favorite product and the cashier sells the favorite product by providing the customer with information about the favorite product, so that the sale becomes the sale of the product that each customer is likely to buy. As a result, marketing becomes effective, and sales can be directly increased.
[Brief description of the drawings]
FIG. 1 of the present inventionExample configuration1 is a system configuration diagram schematically showing a customer management system.
FIG. 2 is an external perspective view showing a POS terminal.
FIG. 3 is a plan view showing a key arrangement of a keyboard.
FIG. 4 is a block diagram showing an electrical system of a POS terminal.
FIG. 5 is a block diagram showing an electrical system of a store computer.
FIG. 6 is a block diagram showing an electrical system of the point server.
FIG. 7 is a block diagram showing an electrical system of a customer management server.
FIG. 8 is a schematic diagram showing a customer master file.
FIG. 9 is a flowchart showing a flow of a favorite product specifying process.
FIG. 10 is a flowchart showing the flow of another example of a favorite product specifying process.
FIG. 11 is a flowchart showing a flow of sales data processing.
FIG. 12 is a front view showing a registration screen.
FIG. 13 is a front view showing a customer information screen pop-up displayed on a registration screen.
FIG. 14 is a front view showing a registration screen during sales registration processing;
FIG. 15 shows the first of the present invention.oneIt is a flowchart which shows the flow of the sales data process of embodiment.
FIG. 16 is a front view showing a customer information screen pop-up displayed on a registration screen.
FIG. 17 shows the first of the present invention.twoIt is a front view which shows the customer information screen of embodiment.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... POS terminal (product sales data processing apparatus), 14a ... Display part, i ... Favorite product, Step S3 ... Customer specific information acquisition means, Step S4 ... Favorite product information acquisition means, Step S5 ... Favorite product display means, Step S7 ... Favorite product display means, step S21 ... Special sale product discrimination means

Claims (2)

Connect to other devices via a communication network and display the registration screen on the cashier-side display that is located at the position where the display unit faces the cashier, and process product sales data based on the entered product code In the product sales data processing device that executes
A processor that executes information processing;
Means for the processor to acquire and store customer specific information specific to each input customer in a storage area;
The processor refers to a customer master file that stores customer information including favorite product information that is a predetermined product code in association with the customer identification information, and stores the favorite product information corresponding to the acquired customer identification information. Executes an inquiry for requesting the other device to perform processing for transmitting the extracted favorite product information, and receives and stores the favorite product information transmitted from the other device in response to the inquiry. Favorite product information acquisition means for storing and acquiring in the area;
The processor refers to a product master file that selectively stores information indicating that the product specified by the product code in association with the product code is a sale product, and the acquired favorite product information is a sale product. A special sale product discriminating means for discriminating whether or not
The registration in which the processor distinguishes the favorite product information determined to be a sale product from the other favorite product information and displays the acquired favorite product information on the display unit of the cashier-side display. Favorite product display means for pop-up display as a customer information screen on the screen,
When the processor determines that a product code has been input in a state where the favorite product information is displayed in a pop-up state, the processor closes the customer information screen and sells the acquired favorite product information related to the transaction. Customer information display means for continuously displaying on the registration screen during data processing;
A product sales data processing device comprising: Connect to other devices via a communication network and display the registration screen on the cashier-side display that is located at the position where the display unit faces the cashier, and process product sales data based on the entered product code In the product sales data processing device that executes
A processor that executes information processing;
Means for the processor to acquire and store customer specific information specific to each input customer in a storage area;
The processor refers to a customer master file that stores customer information including favorite product information that is a predetermined product code in association with the customer identification information, and stores the favorite product information corresponding to the acquired customer identification information. Executes an inquiry for requesting the other device to perform processing for transmitting the extracted favorite product information, and receives and stores the favorite product information transmitted from the other device in response to the inquiry. Favorite product information acquisition means for storing and acquiring in the area;
The processor refers to a product master file that selectively stores information indicating that the product specified by the product code in association with the product code is a sale product, and the acquired favorite product information is a sale product. A special sale product discriminating means for discriminating whether or not
A customer information screen on the registration screen where the processor displays only the favorite product information that is determined to be a sale product among the acquired favorite product information on the display unit of the cashier side display. A favorite product display means for pop-up display as,
When the processor determines that a product code has been input in a state where the favorite product information is displayed in a pop-up state, the processor closes the customer information screen and sells the acquired favorite product information related to the transaction. Customer information display means for continuously displaying on the registration screen during data processing;
Goods sales data processing apparatus comprising: a.

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