JP4342085B2 - Car suspension parts sales management service system, sales management server and replacement unit - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a sales management system for selling undercarriage parts such as tires, shock absorbers, springs, wheels, and wheel caps of automobiles, a sales management server used in the system, and an undercarriage part replacement unit. It is.
[0002]
[Prior art]
When a user of an automobile tries to replace the undercarriage parts of the automobile, there are the following methods as conventional methods. The user looks at magazines and catalogs, and if there is a favorite undercarriage part, the user places an order by telephone or postcard to the manufacturer, dealer, or the like. Or, look at the real thing at the store and bring your car to the store if you have a favorite undercarriage part. When ordering from a manufacturer, etc., (1) Receive home delivery of undercarriage parts and replace them by yourself. (2) Work service vehicle arrives at home and receives home delivery of attachment of undercarriage parts. (3 ) There was a way to bring the car to a service station specified by the manufacturer and replace the undercarriage parts.
[0003]
[Problems to be solved by the invention]
As described above, when the user tries to replace the undercarriage parts, there is a problem that it is necessary to check magazines and catalogs or go to the store, and it takes time to find the desired parts. Orders must be made by phone or mail. When a car is brought to a service station, it may have to be transported to a remote service station.
[0004]
Also, when actually exchanging parts, the method (1) above requires that the user is familiar with the technology for exchanging undercarriage parts. It is necessary to secure a space for parking and exchanging the car, and if the place is a residential area, the noise during the work becomes annoying to the neighborhood. The method (3) is replaced with a service station. There is a problem that there are not always workers skilled in work.
[0005]
SUMMARY OF THE INVENTION An object of the present invention is to provide a sales management system for an automobile undercarriage part that is convenient for a user and can receive a replacement service for a high quality undercarriage part, and a sales management server applied to this system. To do.
Another object of the present invention is to provide a parts replacement unit suitable for use in a sales management system for undercarriage parts of automobiles.
[0006]
[Means for Solving the Problems]
The present invention has been made to achieve the above object. In the sales management service system for automobile undercarriage parts according to the present invention, a user terminal, a sales management server, and a parts replacement unit terminal are connected via a communication network. A user who wants to replace the undercarriage part accesses the sales management server through the user terminal, and receives provision of information such as the available undercarriage part (product), the price, and the availability of stock. Then order the parts you like. At this time, it is convenient for the user if the user inputs the vehicle type, usage, etc. of his / her vehicle, and the sales management server presents an optimal product for this.
[0007]
When the sales management server receives the part order from the user terminal, the sales management server notifies the parts replacement unit terminal of the date and place of the suspension part replacement. In addition, this date / time and location are notified to the user terminal. The exchange date and time is preferably determined by bidirectional communication between the user terminal and the sales management server. The replacement place is a place close to the user, and a place suitable for parts replacement is designated. The sales management server specifies the product name, delivery date, and delivery destination parts replacement unit to the inventory management terminal so that the goods are transported from the inventory location such as a factory or distribution center to the parts replacement unit. Can be.
[0008]
The parts replacement unit is composed of a container that can be moved by a truck, a trailer, or the like. The container includes a space for temporarily storing the suspension part, a work space for storing the component adjusting device, a space for storing the component replacement unit terminal, and a solar panel for power generation. This parts replacement unit waits for the user at a designated date and time by placing the undercarriage parts and moving to a designated location. And when a user brings a car, parts replacement work is performed. The completion of the parts replacement is notified from the parts replacement unit terminal to the sales management server, and the sales management server executes billing processing.
[0009]
According to the present invention, the user can select an undercarriage component that meets his / her request and place an order at the same time by simply accessing the sales management server. In addition, the sales management server can unify inventory management, order reception, and product shipment.
According to the present invention, it is possible to move a component replacement unit on which components and component replacement equipment are mounted, and it is possible to perform replacement work at an optimum place by having a user carry a car. Moreover, since it is not necessary to always stock the undercarriage parts, the parts replacement unit can be reduced in size and weight. Furthermore, since a worker who is skilled in work can be deployed in the component replacement unit, high-quality component replacement can be performed.
[0010]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described with reference to the drawings.
FIG. 1 shows a configuration of an automobile underbody parts replacement service system to which the present invention is applied.
A plurality of user terminals 2, a sales management server 3, a parts replacement unit terminal 4, and an inventory management terminal 5 are connected to a communication network 1 such as the Internet.
[0011]
The user terminal 2 is a personal computer owned by each user, and the user accesses the homepage of the sales management server 3 through the user terminal when he / she wants to replace the suspension part.
The sales management server 3 is a computer operated by a manufacturer, a sales company, or the like that provides undercarriage parts to the user.
[0012]
The component replacement unit terminal 4 is a personal computer mounted on a component replacement unit (fitting unit) 6 configured to be movable. Details of the component replacement unit 6 will be described later.
The inventory management terminal 5 is a computer arranged in a factory, a distribution center or the like that manages inventory of undercarriage parts. When the undercarriage parts are distributed and stocked in a plurality of factories and distribution centers, the stock management terminal 5 is arranged at each stock location.
[0013]
FIG. 1 shows the configuration of the sales management server 3. A transmission / reception unit 7 connected to the communication network 1, a processing unit 8 composed of a CPU, a display unit 9 composed of a CRT, an input unit 10 composed of a keyboard, and a storage unit 11 are provided. The storage unit 11 stores programs and various data necessary for sales management processing, and further includes a product database 12 (hereinafter, “database” is abbreviated as “DB”), a sales history DB 13, a schedule DB 14, and a region DB 15. including. Details of these DBs will be described later.
[0014]
The configuration of the component replacement unit 6 will be described with reference to FIG. (A) is an internal plan view, (B) is a front view seen from the outside, and (C) is a side view.
The parts replacement unit 6 is constituted by a container 16 and can be moved by being mounted on a truck or being pulled by a trailer. A solar panel 17 for power distribution is installed on the top of the container 16. In the container 16, as shown in (A), a spare space is temporarily stocked, and a stock space 18 for storing equipment such as a jack, and adjustment devices such as a balancer 19, a changer 20, and a compressor 21 are provided. An installed work space 22 and a waiting space 23 for a service person are provided. A wall that partitions the work space 21 is a soundproof wall 24.
[0015]
The waiting space 23 is a space where the serviceman waits for the arrival of the user, and the toilet wash basin 25, the air conditioner 26, the corresponding desk 27, and the parts replacement unit terminal 3 are arranged.
As shown in (B), the outer front surface of the container 16 is designed for advertisement on the outer wall 28 corresponding to the stock space 18 and the work space 19, and an illumination 29 is provided to illuminate the advertising surface. The front side of the waiting space 23 can be opened and closed by a shutter 30, and a movable rainboard 31 is provided as shown in FIG.
[0016]
The flow of data and merchandise in the exchange service system of FIG. 1 will be briefly described.
Order data is transmitted from the user terminal 2 to the sales management server 3 (S11). Data specifying the date and time of replacement and the location are transmitted from the sales management server 3 to the user terminal 2 (S12). Data indicating the product name, the number, the name of the parts replacement unit 6 at the delivery destination, and the delivery date are transmitted to the inventory management terminal 5 (S13). Data indicating the product name, replacement date, location, and delivery date of the component is transmitted to the component replacement unit terminal 4 (S14).
[0017]
The designated product is delivered from the factory, distribution center, etc. to the parts replacement unit 6 by the delivery date (S15). The parts replacement unit 6 mounts the delivered parts, moves to the replacement place 33 at the designated date and time, and waits for the user to carry in the car (S16). The user brings a car to be replaced at a designated place at a designated date and time (S17). Here, when the undercarriage parts are exchanged and finished, the part exchange unit terminal 4 notifies the sales management server 3 of the completion of the work (S18), and the sales management server 3 performs predetermined processing such as billing processing. Is called.
[0018]
With reference to FIG. 3, the replacement place where the component replacement unit 6 moves in the above description will be described. In the sales target area 32, a plurality of replacement places 33 suitable for the replacement work are determined in advance. As this place, a space for installing the parts replacement unit 6 and a space for performing the work can be secured. The place that should not be set. The sales target area 32 is divided into a plurality of service areas 34, and each service area 34 is assigned one exchange place 33.
[0019]
The user can receive an optimum replacement service by moving the parts replacement unit 6 to the replacement place 33 set in this way, arranging a skilled service person, and having the user bring a car. Further, since the component replacement unit 6 is movable, it is not always necessary to place the component replacement unit 6 in all the replacement locations 33, and the service provider side can also save equipment costs.
[0020]
With reference to the time chart of FIG. 4, the suspension part replacement process by the replacement service system of FIG. 1 will be described in detail.
This process starts when a user who wants to replace the undercarriage part accesses the homepage of the sales management server 3 through the user terminal 2 (S21). The user proceeds from the home page menu screen to the first order screen for ordering the undercarriage parts (S22). FIG. 5 shows the contents of the first ordering screen 35. On the ordering screen 35, a frame 36 for inputting the model of the automobile and a frame 37 for inputting the usage are displayed. The user clicks an OK button 38 after inputting predetermined items in the frames 36 and 37. Then, data indicating the vehicle type and usage is transmitted from the user terminal 2 to the sales management terminal 3 (S23).
[0021]
The sales management server 3 searches the product DB 12 based on the input vehicle type and usage (S24). FIG. 6 shows the contents of the product DB 12. The product DB 12 stores product names of undercarriage parts that can be provided, image data of product designs, applicable vehicle types and uses, prices, inventory status, and the like. Based on the received data, the sales management server 3 extracts a product optimal for the vehicle type and application, transmits a second ordering screen indicating information related to the product, and displays it on the user terminal 2 (S25).
[0022]
FIG. 7 shows the second ordering screen 40. The screen 40 displays the design, price, inventory status, etc. for one or a plurality of products according to the vehicle type and usage specified by the user, and a frame 41 for checking whether there is an order. When the user finds a desired product, the user checks the check frame 41. When the user finishes selecting the product, the process proceeds to the third ordering screen 42 (S26).
[0023]
FIG. 8 shows the contents of the third ordering screen 42. The order screen 42 displays the design, product name, and price for the product checked by the user. The user checks whether or not it is a product that uses an order, and deletes any unnecessary product. The ordering screen 42 also displays a frame 43 for inputting the desired replacement date and time. When the user confirms the contents of the order and inputs the desired replacement date and time, the user clicks the OK button 38. Thereby, the data regarding the order is transmitted to the sales management server 3 (S27).
[0024]
The sales management server 3 stores the order contents in the sales history DB 13. Then, the exchange date and time is adjusted bidirectionally with the user terminal 2 side (S28). In addition, during this adjustment, the inventory management terminal 5 is checked for inventory. The replacement date and time is determined by adjusting the date and time desired by the user, the schedule of each component replacement unit 6 stored in the schedule DB 14, and the time required for delivery of the undercarriage parts. FIG. 9 shows the contents of the schedule DB 14. The schedule DB 14 stores the replacement place, time, and required work time of each component replacement unit 6 for each date.
[0025]
When the replacement date and time is determined, the replacement place is selected based on the regional DB 15 (S29). FIG. 10 shows the contents of the regional DB 15. The area DB 15 stores a replacement place 33 (see FIG. 3) where the parts replacement unit 6 can be installed, a service area 34 covered by the place, and a map image of the replacement place 33.
When the exchange date and time and the exchange place are determined, these are stored in the sales history DB 13. Then, according to the data stored in the sales history DB 13, the product name, the number, the name (number) of the parts replacement unit 6 that delivers the parts, and the delivery date are transmitted to the inventory management terminal 5 that manages the inventory of the product. (S30). The product name, the date and time of replacement, and the location are transmitted to the component replacement unit terminal 10 (S31). On the user terminal 2, the name of the ordered product, the charge (part price + installation work cost + tax, etc.), replacement date / time, replacement location, and map thereof are displayed (S32).
[0026]
These data are displayed on the third ordering screen 42 in FIG. As for the exchange place, an address is displayed in a frame 44, a map is displayed in a frame 45, and a fee is displayed in a frame 46.
When the ordered part is delivered to a predetermined part replacement unit 6 and the replacement date / time is reached, the part replacement unit 4 is moved to a designated location and the arrival of the user is awaited. A user brings a car at a designated time. The service person takes out the replacement part from the stock space 18 and, when the replacement part is a tire, performs adjustment work with the balancer 19, the changer 20, the compressor 22, and the like. Since the space 21 in which this work is performed is partitioned by the soundproof wall 24, noise hardly leaks to the outside.
[0027]
The service person performs an exchange operation for removing unnecessary parts from the vehicle and attaching adjusted replacement parts outside the container 16. When the replacement is completed, a notification of replacement completion and billing information are transmitted from the component replacement unit terminal 4 to the sales management server 3 (S33). In addition, about the collection of a charge, you may use any methods, such as making a settlement with cash and a card after issuing exchange work, and issuing an invoice. When the service person notifies the sales management server 3 of these pieces of information from the component replacement unit terminal 4, the sales management server 3 stores the work end data in the sales history DB 13 and performs necessary accounting processing (S34).
[0028]
【The invention's effect】
ADVANTAGE OF THE INVENTION According to this invention, the replacement | exchange system which can receive the replacement | exchange service of a suspension part convenient and high quality for a user can be provided.
[Brief description of the drawings]
FIG. 1 is a diagram showing the configuration of an automobile underbody parts replacement service system to which the present invention is applied.
FIG. 2 is a diagram showing a configuration of a component replacement unit in the system of FIG.
FIG. 3 is a diagram for explaining an exchange place in the system of FIG. 1;
4 is a time chart showing a replacement process for undercarriage parts by the replacement service system of FIG. 1; FIG.
FIG. 5 is a diagram showing a first ordering screen in the system of FIG. 1;
6 is a view showing the contents of a product DB of the sales management server in FIG. 1;
FIG. 7 is a view showing a second ordering screen in the system of FIG. 1;
FIG. 8 is a view showing a third ordering screen in the system of FIG. 1;
FIG. 9 is a view showing the contents of a schedule DB of the sales management server of FIG. 1;
10 is a view showing the contents of a region DB of the sales management server in FIG. 1. FIG.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Communication network 2 ... User terminal 3 ... Sales management server 4 ... Parts exchange unit terminal 5 ... Inventory management terminal 6 ... Parts exchange unit 7 ... Transmission / reception part 8 ... Processing part 9 ... Display part 10 ... Input part 11 ... Storage part 12 ... Product DB
13 ... Sales history DB
14 ... Schedule DB
15 ... Regional DB
16 ... Container 17 ... Solar panel 18 ... Stock space 19 ... Balancer 20 ... Changer 21 ... Compressor 22 ... Work space 23 ... Waiting space 24 ... Soundproof wall 25 ... Toilet, wash basin 26 ... Air conditioner 27 ... Corresponding desk 28 ... Outer wall 29 ... Illumination 30 ... Shutter 31 ... Movable rainboard 32 ... Sales target area 33 ... Exchange place 34 ... Service area 35 ... First order screen 36 ... Vehicle type input frame 37 ... Application input frame 38 ... OK button 39 ... Cancel button 40 ... Second order screen 41 ... Frame 42 for checking order ... Third order screen 43 ... Frame 44 for entering desired replacement date ... Frame 45 for displaying replacement place ... Frame 46 for displaying map of replacement place ... Fee Frame to display

Claims (6)

A communication network;
Connected to this communication network, requests the sales management server to present information about the undercarriage parts, orders the undercarriage parts, and designates a part replacement location that is close to the user and suitable for parts replacement. A user terminal,
A sales management server connected to the communication network, presenting information on undercarriage parts to the user terminal and receiving data on ordering of undercarriage parts, to the user terminal and parts replacement unit , A sales management server that transmits data on the date and location of undercarriage parts replacement, and adjusts the date and time of replacement of the parts bidirectionally with the user terminal ;
A component replacement unit configured to be movable, comprising a replacement suspension part, a suspension part replacement work equipment, and a component replacement unit terminal connected to the communication network, wherein the component replacement unit terminal is A part replacement unit that receives the date and place of the suspension part replacement from the sales management server via the communication network;
Consisting of
The parts management place sales management service system is characterized in that a plurality of parts replacement places are designated by selecting from a plurality of replacement places suitable for replacement work . A sales management server in a vehicle underbody parts sales system connected to a user terminal, a parts replacement unit terminal mounted on a movable parts replacement unit via a communication network,
A receiving unit that receives data relating to an order for a desired undercarriage part from the user terminal, and that receives data relating to designation of a part replacement location suitable for exchanging the part near the user terminal ;
Means for transmitting the date and time of undercarriage parts replacement to the parts replacement unit terminal based on the received order;
Means for transmitting data relating to the date and location of the undercarriage parts replacement to the user terminal, and for adjusting the date and time of replacement of the parts bidirectionally with the user terminal ;
Equipped with,
The sales management server according to claim 1, wherein a plurality of parts replacement locations are designated by selecting from a plurality of replacement locations suitable for replacement work .   3. The sales management server according to claim 2, further comprising means for transmitting an instruction to deliver the undercarriage parts that have been ordered to the parts replacement unit to the inventory management terminal via the communication network.   The sales management server according to claim 2, further comprising means for presenting information related to a product to the user terminal. The sales management server according to claim 4 , further comprising means for transmitting, to the user terminal, product information relating to an optimal undercarriage part based on a vehicle type and usage received from the user terminal.   The sales management server according to any one of claims 2 to 5, further comprising means for executing a billing process when a notification of work completion is received from the component replacement unit terminal.

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