JP4533253B2 - Proxy operation system, proxy operation method, and proxy operation program - Google Patents

Description

  The present invention relates to a proxy operation technique for operating terminals connected via a network.

On behalf of an elderly person or a person who is difficult to operate a computer, a computer such as an elderly person may be delegated via a network. As a method for authenticating the legitimacy of a surrogate operator in such a surrogate operation, for example, Non-Patent Document 1 describes an authentication method using a password. Patent Document 1 describes a caller identification method for identifying a caller using telephone number information of a caller terminal.
JP-A-11-313157 “Windows (registered trademark) XP Remote Desktop by Function”, [online], [Search May 12, 2005], Internet <URL: http://www.microsoft.com/windowsxp/pro/business /feature/remote/remotedesktop.asp>

  However, in the password authentication method of Non-Patent Document 1, a user operation such as performing a setting operation such as setting a password on the operated terminal to be operated in advance and notifying the password set to the proxy operator. There is a load. Further, when notifying the password to the proxy operator, the password may be leaked to a malicious third party.

  In addition, in the caller identification method of Patent Document 1, no consideration is given to cases where the caller terminal's caller address or caller telephone number has been tampered with.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to enable a user to receive a substitute operation with more peace of mind.

In order to solve the above-mentioned problem, the present invention is a surrogate operation system comprising a surrogate operation terminal that performs a surrogate operation, and an operated terminal that is actuated by the surrogate operation terminal. Proxy operation receiving means for receiving input of operation information for operating the operated terminal, proxy operator identification information for identifying the proxy operator, and the operation information via the first network. and a proxy operation transmitting means for transmitting to, the operated terminal, the proxy for each operator identification information, the contact storage means contact information of the proxy operator is stored, the from the proxy operation terminal via the first network, receiving means for receiving the proxy operator identification information and the operation information, the received operation information, and determination means for determining whether suspicious operation or not requiring attention, before If the determination means has determined that the suspect operation, with reference to the contact storage means, obtains the contact information corresponding to the proxy operator identification information, the first network the contact information as destination The confirmation contact means for performing communication via a second network different from the above and when the determination means determines that the operation is not a sensitive operation or when an operation approval instruction is received, the operation is performed based on the operation information. Operation executing means for executing.
The present invention is a surrogate operation method performed by a surrogate operation system, wherein the surrogate operation system includes a surrogate operation terminal that performs a surrogate operation, and an operated terminal that is surrogate operated by the surrogate operation terminal, The surrogate operation terminal includes a surrogate operation accepting step for accepting input of operation information for operating the operated terminal, surrogate operator identification information for identifying the surrogate operator, and the operation information. A proxy operation transmission step for transmitting to the operated terminal via the proxy terminal, and the operated terminal includes a contact address storage unit in which contact information of the proxy operator is stored for each proxy operator identification information. The reception step of receiving the proxy operator identification information and the operation information from the proxy operation terminal via the first network, and the received operation information require attention. When determining whether or not the operation is an operation requiring attention in the determination step, refer to the contact storage unit, obtain the contact information corresponding to the proxy operator identification information, When it is determined that the contact information is a non-critical operation in the confirmation communication step in which communication is performed via a second network different from the first network with the contact information as the destination, and in the determination step, or an operation approval instruction is issued If accepted, an operation execution step of executing an operation based on the operation information is performed.
Further, the present invention provides a proxy operation program executed by the operated terminal in a proxy operation system including a proxy operation terminal that performs the proxy operation and an operated terminal that performs the proxy operation. A processing unit, and a contact storage unit in which contact information of the proxy operator is stored for each proxy operator identification information that identifies the proxy operator. A receiving step of receiving the proxy operator identification information and operation information for operating the operated terminal, and whether the received operation information is a cautionary operation requiring attention. If it is determined in the determination step and the determination step that the operation requires attention, the contact storage unit is referred to, contact information corresponding to the proxy operator identification information is obtained, and the contact information is obtained. To As described above, when it is determined that the operation is not a sensitive operation in the confirmation communication step for performing communication through the second network different from the first network and the determination step, or when an operation approval instruction is received, And an operation execution step of executing an operation based on the information.

  In the present invention, by performing communication with the contact information of a valid proxy operator, the user can receive the proxy operation with more peace of mind.

  Embodiments of the present invention will be described below.

  FIG. 1 is an overall configuration diagram of a surrogate operation system to which an embodiment of the present invention is applied.

  The proxy operation system shown in the figure includes a proxy operation terminal 1 that performs a proxy operation and an operated terminal 2 that is operated by the proxy operation terminal 1. The proxy operating terminal 1 and the operated terminal 2 are connected by the first network 3 and the second network 4.

  The first network 3 may be, for example, an IP network that transmits and receives messages using TCP / IP. As the second network, for example, a telephone network (including a mobile phone network and an IP telephone network) that can transmit and receive audio signals, a network that can transmit and receive mail, and the like can be used. The first network 3 and the second network 4 may be the same network.

  The proxy operation terminal 1 includes a proxy operation reception unit 11, a proxy operation transmission unit 12, and a confirmation contact reception unit 13. The proxy operation reception unit 11 receives input of operation information to be executed on the operated terminal 2. A proxy operator who uses the proxy operation terminal 1 inputs various operation information (commands, etc.) using an input device (not shown) of the proxy operation terminal 1.

  The proxy operation transmitting unit 12 transmits the operation information received by the proxy operation receiving unit 11 and the proxy operator identification information to the operated terminal 2 via the first network 3. The proxy operator identification information is identification information for identifying the proxy operator and includes, for example, the name of the proxy operator, a user ID that can specify the name, and the like. Further, the substitute operator identification information may be either when the substitute operator inputs together with the operation information or when stored in advance in the memory of the substitute operation terminal 1 or the external storage device.

  The confirmation contact receiving unit 13 receives a predetermined contact transmitted from the operated terminal 2 via the second network 4. The proxy operation terminal 1 includes a proxy operation reception unit 11 and a proxy operation transmission unit 12, and the confirmation contact reception unit 13 includes other contact terminals used by the proxy operator (for example, a mobile phone, an IP phone) Etc.) may be included.

  The operated terminal 2 includes a proxy operation receiving unit 21, a buffering unit 22, a proxy operation determining unit 23, a confirmation contact transmitting unit 24, an operation approval receiving unit 25, an operation executing unit 26, and a contact table 27. And a confirmation communication unit 28.

  The proxy operation receiving unit 21 receives the operation information transmitted by the proxy operation terminal 1 via the first network 3. In the buffering unit 22, the operation information received by the proxy operation receiving unit 21 is buffered (stored and stored). The proxy operation determination unit 23 determines whether or not the operation information buffered in the buffering unit 22 is an operation that requires confirmation to the proxy operator, that is, whether or not it is a cautionary operation. .

  The confirmation contact transmitter 24 receives the proxy operator identification information transmitted from the proxy operation terminal 1 via the first network 3. Further, when the proxy operation determination unit 23 determines that the operation is a cautionary operation, the confirmation contact transmission unit 24 performs predetermined communication with the contact address of the received proxy operator identification information. The operation approval receiving unit 25 receives an operation information execution instruction, and sends the operation information buffered in the buffering unit 22 to the operation execution unit 26. The operation execution unit 26 executes the operation information buffered in the buffering unit 22. The confirmation contact communication unit 28 performs predetermined communication (for example, a call, mail, etc.) with the proxy operation terminal via the second network 4.

  The contact table 27 is a table in which contact information is stored for each proxy operator identification information. The contact information is destination information for communicating (contacting) with the surrogate operation terminal 1 (or contact terminal) of the authorized surrogate operator via the second network 4, and includes, for example, a telephone number, Email address etc. can be considered.

  FIG. 2 is a diagram illustrating an example of the contact address table 27.

  The contact address table 27 includes proxy operator identification information 271 and contact address information 272. In the contact table 27 shown in the figure, a name is set in the proxy operator identification information 271 and a telephone number is set in the contact information 272. Note that an address book (phone book) used in another application program operating on the operated terminal 2 may be used as the contact table 27.

  The proxy operation terminal 1 and the operated terminal 2 described above each include, for example, a CPU 901, a memory 902, an external storage device 903 such as an HDD, an input device 904 such as a keyboard and a mouse, as shown in FIG. A general-purpose computer system including an output device 905 such as a display or a printer and a communication control device 906 for connecting to a network can be used. In this computer system, the CPU 901 executes a predetermined program loaded on the memory 902, thereby realizing each function of each device.

  For example, the functions of the proxy operation terminal 1 and the operated terminal 2 are the CPU 901 of the proxy operation terminal 1 in the case of the program for the proxy operation terminal 1, and the operated terminal 2 in the case of the program for the operated terminal 2. Each of the CPUs 901 is implemented by executing each of them. Note that the memory 902 or the external storage device 903 of the operated terminal 2 is used for the buffering unit 22 and the contact table 27 of the operated terminal 2. Note that a PC (Personal Computer), a PDA (Personal Digital Assistance), a mobile phone, or the like can be used for the proxy operation terminal 1 and the operated terminal 2 in the present embodiment.

  Next, processing on the proxy operation terminal 1 side will be described.

  FIG. 4 is a process flow diagram of the proxy operation performed by the proxy operation terminal 1. First, the proxy operation transmission unit 12 of the proxy operation terminal 1 establishes a proxy operation session with the operated terminal 2 via the first network 3, and transmits the proxy operator identification information to the operated terminal 2 (S11). ). The proxy operation transmitting unit 12 receives the proxy operator identification information stored in advance in the memory or the external storage device of the proxy operation terminal 1 or the proxy operator identification information received by the proxy operation receiving unit 11. 2 to send.

  Then, the proxy operation receiving unit 11 receives operation information input by the remote operator. Then, the proxy operation transmitting unit 12 transmits the operation information received by the proxy operation receiving unit 11 to the operated terminal 2 via the first network 3 (S12). The proxy operator inputs predetermined operation information for performing the proxy operation of the operated terminal 2 to the proxy operation terminal 1 using an input device such as a keyboard or a mouse.

  Then, the proxy operation receiving unit 11 and the proxy operation transmitting unit 12 perform the process of S12 until the proxy operation session ends (disconnects) (S13: NO). Then, the proxy operation reception unit 11 receives an end instruction or the like input by the proxy operator. Thereby, the proxy operation transmission part 12 complete | finishes the proxy operation session with the operated terminal 2 (S13: YES).

  Next, processing on the operated terminal 2 side will be described.

  FIG. 5 is a processing flowchart of processing performed by the operated terminal 2. First, the confirmation contact transmission unit 24 receives proxy operator identification information from the proxy operation terminal 1 via the first network 3 (S21). Then, the proxy operation receiving unit 21 receives the operation information from the proxy operation terminal 1 via the first network 3 (S22). Then, the proxy operation receiving unit 21 buffers (stores) the received operation information in the buffering unit 22 (S23).

  Then, the substitute operation determination unit 23 determines whether or not the operation information stored in the buffering unit 22 is an operation requiring attention, that is, whether or not the operation information requires confirmation from the substitute operator (S24). The operation requiring attention is an operation that may cause a disadvantage to the operated person, and includes, for example, a charging operation such as a transfer operation in Internet banking and a payment operation in online shopping.

  The proxy operation determination unit 23 refers to, for example, a caution operation table (not shown), and when the operation information stored in the buffering unit 22 exists in the caution operation table, the operation information is a caution operation. If the operation information does not exist in the caution operation table, it may be determined that the operation information does not correspond to the caution operation. Note that the operation requiring attention table is stored in advance in the memory of the operated terminal 2 or an external storage device, and stores, for example, a URL (Uniform Resource Locator) for performing a charging operation.

  When it does not correspond to the operation requiring attention (S24: NO), the substitute operation determination unit 23 transfers (sends) the operation information buffered in the buffering unit 22 to the operation execution unit 26. And the operation execution part 26 performs proxy operation according to the content of the operation information on the said operated terminal 2 (S25). For example, the operation execution unit 26 may start a Web browser (not shown) of the operated terminal 2 and display a predetermined Web page on the output device.

  Then, the proxy operation receiving unit 21 determines whether or not the proxy operation session with the proxy operation terminal 1 has ended (S26). When the proxy operation session with the proxy operation terminal 1 has not ended (S26: NO), the process returns to S22, and the proxy operation reception unit 21 receives the next operation information. On the other hand, when the proxy operation session with the proxy operation terminal 1 ends (S26: YES), the process ends.

  In addition, when it corresponds to the operation requiring attention (S24: YES), the confirmation contact transmission unit 24 refers to the contact table 27 and acquires contact information corresponding to the substitute operator identification information received in S21 (S27). ). Then, the confirmation contact transmission unit 24 uses the acquired contact information as a destination via the second network in order to confirm whether the proxy operator using the proxy operation terminal 1 is a valid proxy operator. Then, predetermined communication is performed (S28).

  For example, when the acquired contact information is a telephone number, the confirmation contact transmission unit 24 transmits the telephone number using a dial-up function or the like. As the second network in this case, a network capable of voice communication such as a mobile phone network and an IP phone network is used. Then, the operated person of the operated terminal 2 uses the confirmation communication communication unit 28 to talk to the authorized substitute operator of the transmission destination, and confirms whether or not the substitute operator is actually performing the operation. When it is confirmed that the operator is a valid proxy operator, the operated person inputs an operation approval instruction to the operation approval receiving unit 25.

  When the acquired contact information is an email address, the confirmation contact transmission unit 24 transmits a predetermined email to the email address. In this case, a network capable of sending mail is used as the second network. Then, the operator of the operated terminal 2 performs the operation actually performed by the proxy operator based on the content of the reply mail received from the valid proxy operator of the transmission destination received by the confirmation communication communication unit 28. Check whether or not.

  Then, when receiving an operation approval instruction (S29: YES), the operation approval receiving unit 25 transfers (sends) the operation information buffered in the buffering unit 22 to the operation execution unit 26. Then, the operation execution unit 26 executes a substitute operation according to the content of the operation information on the operated terminal 2 (S30).

  Then, the proxy operation receiving unit 21 determines whether or not the proxy operation session with the proxy operation terminal 1 has ended (S31). When the proxy operation session with the proxy operation terminal 1 has not ended (S31: NO), the proxy operation reception unit 21 receives the next operation information from the proxy operation terminal 1 via the first network 3 (S32). ). Then, the substitute operation receiving unit 21 buffers (stores) the received operation information in the buffering unit 22 (S33).

  Then, the substitute operation receiving unit 21 transfers (sends) the operation information buffered in the buffering unit 22 to the operation execution unit 26. Then, the operation execution unit 26 executes a substitute operation according to the content of the operation information on the operated terminal 2 (S30). After accepting the operation approval instruction (S29: YES), it is assumed that the proxy operation is performed without determining whether the operation requires attention.

On the other hand, when the operation approval instruction is not accepted (S29: NO) and when the proxy operation session with the proxy operation terminal 1 is ended (S31: YES), the process is ended. The case where the operation approval instruction is not accepted (S29: NO) is a case where the operated person determines that the substitute operation is performed by a malicious operator. That is, even if a malicious proxy operator sends false proxy operator identification information, the confirmation confirmation in S28 is not a malicious proxy operator but a legitimate set in the contact table 27. Sent to the surrogate operator. As a result, the operated person can determine whether or not the other party is a valid proxy operator.
The embodiment of the present invention has been described above.

  In this embodiment, the operated terminal 2 acquires contact information corresponding to the substitute operator identification information from the contact table 27 and performs predetermined communication with the contact information. As a result, even when impersonation is performed by using a surrogate operator identification information obtained by a malicious surrogate operator, unauthorized surrogate operation can be prevented in order to contact a valid surrogate operator. it can.

  Further, the operated terminal 2 of the present embodiment determines whether or not the operation information received from the proxy operation terminal 1 is a caution operation. As a result, efficient operation can be performed on the operation information that does not cause any disadvantage to the operated person without contacting the authorized operator.

  In addition, this invention is not limited to said embodiment, Many deformation | transformation are possible within the range of the summary.

1 is an overall configuration diagram of a surrogate operation system to which an embodiment of the present invention is applied. It is a figure which shows an example of a contact address table. It is a figure which shows the hardware structural example of each apparatus. It is a processing flow figure of a proxy operation terminal. It is a processing flow figure of an operated terminal.

Explanation of symbols

1: proxy operation terminal, 11: proxy operation reception unit, 12: proxy operation transmission unit, 13: confirmation contact reception unit, 2: operated terminal, 21: proxy operation reception unit, 22: buffering unit, 23: proxy operation Discriminating unit, 24: confirmation communication transmission unit, 25: operation approval reception unit, 26: operation execution unit, 27: contact table, 28: confirmation communication reception unit, 3: first network, 4: second network

Claims (8)

A surrogate operation system comprising a surrogate operation terminal that performs a surrogate operation and an operated terminal that is actuated by the surrogate operation terminal,
The proxy operation terminal is
Proxy operation accepting means for accepting input of operation information for operating the operated terminal;
Proxy operation transmitting means for transmitting the proxy operator identification information for identifying the proxy operator and the operation information to the operated terminal via a first network ,
The operated terminal is:
For each of the proxy operator identification information, a contact storage means for storing the contact information of the proxy operator;
Receiving means for receiving the proxy operator identification information and the operation information from the proxy operation terminal via the first network ;
Determining means for determining whether or not the received operation information is an operation requiring attention;
If the determination means has determined that suspicious operation, the reference to a contact storage means, obtains the contact information corresponding to the proxy operator identification information, the first the contact information as destination A confirmation contact means for performing communication via a second network different from the network ;
An agent operation system comprising: an operation execution unit that executes an operation based on the operation information when the determination unit determines that the operation is not a caution operation or receives an operation approval instruction. The proxy operation system according to claim 1,
The surrogate operation transmitting means of the surrogate operation terminal transmits the surrogate operator identification information stored in advance in the surrogate operation terminal or the surrogate operator identification information received by the surrogate operation reception means to the operated terminal. A surrogate operation system characterized by this. The proxy operation system according to claim 1 or 2,
The operated terminal is:
Further comprising a caution operation storage means in which at least one caution operation is set,
When the received operation information is present in the cautionary operation storage unit, the determination unit determines that the operation information is a cautionary operation. A surrogate operation method performed by the surrogate operation system,
The surrogate operation system includes a surrogate operation terminal that performs a surrogate operation, and an operated terminal that is actuated by the surrogate operation terminal,
The proxy operation terminal is
A proxy operation reception step for receiving input of operation information for operating the operated terminal;
Performing a surrogate operation transmission step of transmitting the surrogate operator identification information for identifying the surrogate operator and the operation information to the operated terminal via a first network ;
The operated terminal is:
For each of the substitute operator identification information, a contact storage unit storing contact information of the substitute operator is provided,
Receiving the proxy operator identification information and the operation information from the proxy operation terminal via the first network ;
A determination step of determining whether or not the received operation information is an operation requiring attention;
If it is determined that in a careful operation the determining step, the reference to a contact storage unit, acquires the contact information corresponding to the proxy operator identification information, the first the contact information as destination A confirmation communication step for communicating via a second network different from the network ;
An operation operation step of performing an operation based on the operation information when the determination step determines that the operation is not a caution operation or when an operation approval instruction is received. The proxy operation method according to claim 4,
The proxy operation transmission step of the proxy operation terminal transmits the proxy operator identification information stored in advance in the proxy operation terminal or the proxy operator identification information received in the proxy operation reception step to the operated terminal. A surrogate operation method characterized by this. The proxy operation method according to claim 4 or 5,
The operated terminal is:
A caution operation storage unit in which at least one caution operation is set;
The determination operation step, when the received operation information exists in the caution operation storage unit, determines that the operation information is a caution operation. In a surrogate operation system comprising a surrogate operation terminal for performing a surrogate operation and an operated terminal to perform the surrogate operation, a surrogate operation program executed by the operated terminal,
The operated terminal includes a processing unit, and a contact storage unit in which contact information of the proxy operator is stored for each proxy operator identification information for identifying the proxy operator,
In the processing unit,
A receiving step for receiving the proxy operator identification information and the operation information for operating the operated terminal from the proxy operating terminal via the first network ;
A determination step of determining whether or not the received operation information is an operation requiring attention;
If it is determined that in a careful operation the determining step, the reference to a contact storage unit, acquires the contact information corresponding to the proxy operator identification information, the first the contact information as destination A confirmation communication step for communicating via a second network different from the network ;
An agent operation program for executing an operation execution step for executing an operation based on the operation information when it is determined in the determining step that the operation is not a caution operation or when an operation approval instruction is received. A proxy operation program according to claim 7,
The operated terminal further includes a caution operation storage unit in which at least one caution operation is set,
The determination step determines that the operation information is a caution operation when the received operation information exists in the caution operation storage unit.

Images