JP4599010B2 - How to provide maintenance work estimates - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a maintenance work estimate providing method and a maintenance work estimate providing server for providing a vehicle maintenance work point specification and an estimate specification to a customer who owns a vehicle whose vehicle maintenance work point is unknown in an automobile maintenance factory or the like. It is about.
[0002]
[Prior art]
Conventionally, in the automobile maintenance industry, considering the time, process, complexity, etc. required for the maintenance work, a work score (for example, basic inspection = 1.9, etc.) is attached to each work item, and the maintenance fee depends on the score. Work wages are added. When calculating the number of maintenance work points, a person with expertise in car maintenance based on the standard car maintenance work score table issued by the Japan Automobile Maintenance Promotion Association (Nisseiren) However, based on that knowledge and experience, it calculated the specific number of work points corresponding to the customer's vehicle type. Then, based on the number of maintenance work determined in accordance with the customer's request, the estimated details of the maintenance / technical fee for the maintenance of the customer's vehicle are calculated. At that time, in order to describe the estimate details, the person in charge took time to fill out the details while paying attention to mistakes.
[0003]
In recent years, the calculation of the number of work points is data-processed using a computer terminal or the like. The number of work points is displayed in a list from the car maintenance standard work point table data stored in advance in the terminal, depending on the type and model of each Japanese car manufacturer, regular inspection, and general maintenance. Added to service line.
[0004]
On the other hand, when preparing vehicle repair / inspection estimates, invoices, etc. for vehicles with unknown vehicle maintenance work points that are not listed in the daily work schedule table, refer to the car maintenance standard work score table. A person with expertise in automobile maintenance relied on their knowledge and experience to estimate the number of specific work points corresponding to the customer's vehicle type.
[0005]
[Problems to be solved by the invention]
However, in the case of the above prior art, the following problems have occurred. In the calculation and estimation of the number of work points by the person in charge as described above, the person in charge with expert knowledge of automobile maintenance calculates and estimates the specific number of work points corresponding to the customer's vehicle type based on that knowledge and experience. Therefore, if the person in charge has little knowledge and experience, not only will it take time to calculate the number of work points, but the number of work points may be mistaken. In addition, because it is a work performed by humans, the same mistakes may have been made even if the person in charge has little knowledge or experience. In addition, there is a problem that the index of estimation varies depending on the person in charge.
[0006]
And in the car maintenance business, it is usually necessary to describe a large amount of work details when creating an estimate or work instruction / invoice, etc. There was a similar problem that was “prone to mistakes”.
[0007]
In the calculation of the number of work points using a computer terminal, the number of work points is displayed in a list for each vehicle type / model, periodic inspection / general maintenance. However, since the calculation of the number of work points at the computer terminal is intended for a vehicle corresponding to the daily work schedule table stored in the computer terminal, it is described in the daily work schedule table. It was not possible to deal with vehicles with unknown vehicle maintenance work points.
[0008]
The present invention has been made in view of the above-described matters, and provides a maintenance work estimate providing method that can easily and quickly respond to the calculation and estimation of maintenance work points even for vehicles whose vehicle maintenance work points are unknown. This is the issue. It is another object of the present invention to provide a maintenance work estimate providing server that can easily and quickly handle maintenance work point calculation and estimation even for vehicles whose vehicle maintenance work points are unknown.
[0009]
[Means for Solving the Problems]
In order to solve the above problems, the present invention has the following means. That is, for a customer vehicle whose number of vehicle maintenance work points is unknown, the vehicle information of the customer vehicle is received, and the vehicle information is analyzed to find vehicle structure information. Based on the vehicle structure information, the data of each part of the customer vehicle is extracted, the parts of the customer vehicle and the parts of other vehicles where the number of work points of the same structure can be referred to are searched. The number of work points is extracted as the number of work points for the corresponding part of the customer vehicle. By repeating this work point extraction for each part, a work point specification is created. Thereafter, an estimate of vehicle maintenance is calculated corresponding to the work item selected by the customer from the work point specification. Then, the work point details and the estimate details are generated as display data, and the vehicle maintenance work point details and the estimate details are displayed on the web screen of the maintenance work estimate providing server that provides the web terminal via the network. I made it.
[0010]
As a result, when creating vehicle repair / inspection estimates, invoices, etc. that are not listed in the daily work schedule, the vehicle structure (manufacturer, engine model, drive system, suspension system, etc.) to be estimated is used. In combination with the vehicle listed in the daily work schedule table, it is possible to automatically incorporate a suitable score into an estimate sheet or the like. In addition, since the points can be linked to each part by allowing the points to be linked to each part of the vehicle, a more optimal work point can be displayed.
[0011]
In addition, a maintenance work estimate providing server that provides a vehicle maintenance work point specification and an estimate specification to a web terminal via a network provides a vehicle information of the customer vehicle to a customer vehicle whose vehicle maintenance work point is unknown. Receiving the input; analyzing the vehicle information to search for vehicle structure information; extracting data of each part of the customer vehicle based on the vehicle structure information; and each part of the customer vehicle A step of searching for a part of another vehicle that can refer to the number of work points of the same structure, a step of extracting the number of work points of the part of the other vehicle as the number of work points of the corresponding part of the customer vehicle, and extraction of the number of work points The step of creating a work score specification by repeating the process for each part, and calculating a vehicle maintenance estimate corresponding to the work item selected by the customer from the work score specification A step to obtain a maintenance work estimates providing program for executing the steps of generating and said working score items and quotation item as display data.
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below in detail with reference to the drawings. However, the configuration described in this embodiment is not intended to limit the technical scope of the present invention only to those unless otherwise specified. With reference to FIGS. 1 to 7, a maintenance work estimate providing method and a maintenance work estimate providing server according to an embodiment of the present invention will be described.
[0013]
FIG. 1 is a configuration diagram of a network 3 to which a web server 1 (hereinafter referred to as a server 1) that is a maintenance work estimate providing server is connected. A server 1 provided in a service center 8 that provides vehicle management information and information management to each maintenance factory is a web terminal 2 owned by a customer 9, a car, and the like via a network 3 such as the World Wide Web (WWW). Is connected to a web terminal 2 'provided in a vehicle maintenance factory 9'. A control block of the server 1 is shown in FIG. Instead of installing the service center 8, the server 1 may be provided in the maintenance factory 9 'to provide / manage vehicle information.
[0014]
In FIG. 2, reference numeral 5 denotes a display device that displays information represented by characters, still images, moving images, and the like to the user. As the display device 5, a cathode ray tube display (CRT = Cathode-Ray Tube Display), a liquid crystal display (LCD = Liquid Crystal Display), a light emitting diode (LED = Light Emitting Diode), or the like is used. Reference numeral 6 denotes an input device for inputting various information including a keyboard and a mouse. Reference numeral 7 denotes an output device such as a printer for printing out various information stored in the server 1 such as screen information of the display device 5 as necessary.
[0015]
As an internal structure of the server 1, a hard disk device 4, a CPU (Central Processing Unit) 11, a main memory 12, and a ROM (Read-Only Memory) 13 are connected via a bus 17. Furthermore, each database storing information necessary for each information processing is constructed in the hard disk device 4.
[0016]
The information processing unit 10 includes a CPU (Central Processing Unit) 11 that performs control processing for the entire web server 1 and a main memory 12. The hard disk device (storage means) 4 stores software for information processing. An operating system (OS) and application software (analysis program, information processing program) are installed in the hard disk device 4 of the web server 1. In addition, the hard disk device 4 stores a vehicle structure database 19, a work point database 20, and an estimate details database 21 as a maintenance vehicle database 18 in which maintenance work information corresponding to each vehicle information is databased. Each database as the maintenance vehicle database 18 will be described in detail later.
[0017]
The communication control unit 14 includes a communication control program for connecting to a network and performing communication, and an interface circuit with the modem 15 and the network control device 16. The modem 15 is a modulation / demodulation device having functions of a low-speed modem (V21) for transmission procedure signals and a high-speed modem (V27ter, V29, V33, V17, etc.) for image information transmission / reception, and DTMF (Dual Tone Multi-Frequency = (PB signal) transmission / reception function is also provided. The network control device 16 is an interface circuit with a telephone network or an ISDN (Integrated Services Digital Network) line, and has an automatic outgoing / incoming function. The bus 17 is for transferring data between circuits in the server 1.
[0018]
6 and 7 are flowcharts showing execution steps of the maintenance work estimate providing method. With reference to FIG. 1 and FIG. 2, the execution process of the maintenance work estimate provision method in this embodiment is demonstrated more concretely along the flowchart of FIG. 6, FIG. In this embodiment, the vehicle owned by the customer 9 is an automobile maintenance standard work score table (hereinafter referred to as a work score table) issued by the Japan Automobile Maintenance Promotion Association (hereinafter referred to as Nisshinren). An example is a vehicle that is not described in the above and has an unknown number of vehicle maintenance work points.
[0019]
In FIG. 1, a customer 9 accesses the server 1 from the web terminal 2 via the network 3. The customer 9 inputs “vehicle type, model designation number, category classification, full model” as vehicle information. The server 1 of the service center 8 receives the input data (S101). As for the input of vehicle information, the person in charge at the maintenance shop 9 'who received the vehicle maintenance request from the customer accesses the server 1 via the network 3 from the web terminal 2', and the person in charge inputs the vehicle information of the customer. There is no problem even if it is in the process of doing.
[0020]
The server 1 searches the work score table stored in the work score database 20 and determines whether the received vehicle information is a corresponding vehicle type that can refer to the work score table (S102). If the vehicle can be referred to, the number of work points corresponding to the vehicle type is extracted from the table ((1): go to S109). However, in this embodiment, the customer vehicle is not described in the work score table, and the maintenance work score of the customer vehicle is unknown as it is.
[0021]
If not listed in the work score table, the server 1 analyzes the vehicle information based on the vehicle information by the analysis program (not shown) of the hard disk device 4 shown in FIG. Is searched (S103). That is, the vehicle structure information corresponding to the vehicle is automatically determined and acquired from the vehicle structure database 19 by the analysis program. This vehicle structure database 19 covers the structure information of each vehicle of each manufacturer and is databased in a form corresponding to each vehicle information. And the data of each site | part of a customer vehicle are extracted with an analysis program based on the vehicle structure information searched by S103 (S104). Furthermore, a web page for displaying vehicle structure information is generated based on the vehicle structure information (S105). A configuration example of the web page is shown in FIG. In the embodiment of FIG. 3, “manufacturer, engine type, drive system, suspension system, brake system” is displayed on the web page as vehicle structure information. Details of the web page will be described later.
[0022]
Next, the number of work points of each part of the customer vehicle extracted in S104 and the number of work points of the part of the other vehicle having the same structure are searched from the work point database (S106), and the number of work points of the part of the other vehicle is calculated. Extracted as the number of work points of the corresponding part (S107). Specifically, for example, the number of work points of the brake part is retrieved from the work point table of a vehicle type that adopts the same method as the brake method (disk brake in the embodiment) of the customer vehicle, and the work point is determined by the customer vehicle. It is used as the number of work points for the corresponding part (brake).
[0023]
The extraction of the number of work points in S106 and S107 is repeated for each part (engine, suspension, etc.) of the customer vehicle (S108), and the extracted data is integrated to create a work point specification (S109). Then, a web page for displaying the work score details is generated (S110). A configuration example of the web page is shown in FIG. In the embodiment of FIG. 4, the work score details are displayed in the maintenance work score details column 41. Details of the web page will be described later.
[0024]
Further, an estimate of vehicle maintenance is calculated from the estimate details database 21 corresponding to the work item selected by the customer from the work score details (S111), and a web page for displaying the estimate details is generated (S112). ). A configuration example of the web page is shown in FIG. In the example of FIG. 5, the estimated item is displayed in the estimated item column 53 and the estimated item column 53 for the work item maintenance work point selected by the customer. Details of the web page will be described later. The execution process of the maintenance work estimate providing method is thus completed. In addition, it is good also as a structure which issues the estimate as a document as needed.
[0025]
Next, the maintenance work estimate providing service by the maintenance work estimate providing server 1 will be described with reference to FIGS. FIG. 3 to FIG. 5 are schematic diagrams showing an example of the configuration of the web page of the maintenance work estimate specification web service distributed by the work point specification providing server.
[0026]
In FIG. 3, 22 is a web screen, 23 is a web page for displaying vehicle structure information, 24 is a vehicle information field of a customer vehicle input by the customer 9, and 30 retrieves the vehicle structure information of the customer from the vehicle structure database 19. It is a vehicle structure information column.
[0027]
The vehicle information column 24 is a column provided for confirming input contents of vehicle information input in advance by a customer. In this embodiment, the vehicle information of the customer vehicle corresponding to the vehicle number column 25, the vehicle type column 26, the model designation number column 27, the category classification column 28, and the full model column 29 is entered as the customer vehicle information input content. Each is displayed.
[0028]
The vehicle structure information column 30 displays data for grasping the vehicle structure of the customer 9, which is retrieved from the vehicle structure database 19 by the analysis program of the hard disk device 4 based on the input vehicle information. In the present embodiment, the vehicle structure information of the customer vehicle corresponding to the manufacturer column 31, the engine type column 32, the drive method 33, the suspension method column 34, and the brake method column 35 is retrieved as the vehicle structure information search result of the customer. Each is displayed.
[0029]
On the web page 23 for displaying vehicle structure information, the vehicle information input by the customer and the vehicle structure information retrieved based on the vehicle information are displayed. Then, the customer 9 confirms each information, and if the customer 9 does not correct the contents, the customer 9 selects the confirmation button 36 on the web screen 22 and proceeds to the next web page (FIG. 4). Then, a correction button is selected to proceed to a correction screen (not shown) and correct the vehicle information or vehicle structure information.
[0030]
FIG. 4 shows a configuration example of a web page for displaying the maintenance work score table and selecting work items. In FIG. 4, 38 is a web screen, 39 is a web page for displaying a work score table, 40 is a vehicle information confirmation column provided for confirming the contents of the vehicle information and vehicle structure information, and 41 corresponds to a customer vehicle. It is a maintenance work score table column displaying a list of work scores.
[0031]
Based on the vehicle information and vehicle structure information confirmed in FIG. 3, the same part of the other vehicle having the same structure as the part of the vehicle of the customer 9 (for example, engine, brake, etc.) is analyzed by the analysis program of the hard disk device 4. Search from the vehicle structure database 19. Then, the work score of the maintenance work corresponding to the part of the other vehicle is extracted from the work score database 20 by the analysis program of the hard disk device 4 as the work score of the corresponding part of the customer vehicle. This process is repeated for each part displayed in the vehicle structure information of the customer vehicle, and the total number of work points corresponding to each part is extracted. The maintenance work score table column 41 displays the extracted total work scores as a list.
[0032]
In the maintenance work score table column 41 in this embodiment, in addition to basic maintenance work items, maintenance work items corresponding to the engine type, drive system, suspension system, and brake system as the customer vehicle structure are listed. The customer 9 refers to the work item column 44, the work point column 45, and the remarks column 46 displayed in the maintenance work score table column 41 and clicks on the selection column at the left end of the work item desired for the current vehicle maintenance. Insert. When all desired work items have been selected, the decision button 47 on the web page is clicked to decide. 43 is a work code column corresponding to the daily work score table (or may be a predetermined work code column in the company), and 48 is a cancel button for canceling the selection of the maintenance work score. After the selection is completed, the process proceeds to the next web page (FIG. 5).
[0033]
FIG. 5 shows a configuration example of a web page for displaying an estimate detail corresponding to the work score detail of the maintenance work selected by the customer 9. In FIG. 5, 49 is a web screen, 50 is a web page for displaying an estimate detail, 51 is a vehicle information confirmation column provided for confirming the contents of the vehicle information and vehicle structure information, and 52 is a maintenance selected by the customer 9. A maintenance work score detail column displaying details of the work score, and 53 is an estimate detail column displaying details of the estimate corresponding to the task score details. The work items selected by the customer 9 in the maintenance work score table column 41 in FIG. 4 are listed, and the details and totals of the work points are displayed in the maintenance work score details column 52. Further, taking into account the above-mentioned work point details, details of maintenance fees such as work costs, parts charges, and taxes are displayed in the estimate details column 53, and an estimate of the current maintenance costs is shown on the web page.
[0034]
Note that the web page 50 may be printed by an output device, and an estimate document may be issued as necessary. By taking the web page 50 in this way into the homepage (web page) of the service center 8 (or maintenance factory 9 '), the customer who owns a vehicle whose vehicle maintenance work number is unknown. Therefore, it is possible to provide the vehicle maintenance work item specification and the estimate specification so that the customer can grasp the vehicle maintenance estimate details without visiting the store.
[0035]
On the other hand, a maintenance work estimate providing server that provides a vehicle maintenance work point specification and an estimate specification to a web terminal via a network provides a vehicle information of the customer vehicle to a customer vehicle whose vehicle maintenance work point is unknown. Receiving the input; analyzing the vehicle information to search for vehicle structure information; extracting data of each part of the customer vehicle based on the vehicle structure information; and each part of the customer vehicle A step of searching for a part of another vehicle that can refer to the number of work points of the same structure, a step of extracting the number of work points of the part of the other vehicle as the number of work points of the corresponding part of the customer vehicle, and extraction of the number of work points The step of creating a work score specification by repeating the process for each part, and calculating a vehicle maintenance estimate corresponding to the work item selected by the customer from the work score specification A step to obtain a maintenance work estimates providing program for executing the steps of generating and said working score items and quotation item as display data. Accordingly, not only a maintenance work estimate providing service using the maintenance work estimate providing server but also a service for providing the maintenance work estimate providing program as software can be realized.
[0036]
According to the maintenance work estimate providing method and the maintenance work estimate providing server as in this embodiment, an estimate is made when a vehicle repair / inspection estimate, invoice, etc., not listed in the daily work schedule table is created. Based on the vehicle structure (manufacturer, engine type, drive system, suspension system, etc.), it can be linked to the vehicle listed in the daily work schedule table and the appropriate score can be automatically taken into the estimate sheet etc. Become. In addition, since the points can be linked to each part by allowing the points to be linked to each part of the vehicle, a more optimal work point can be displayed.
[0037]
【The invention's effect】
As described above, the present invention accepts input of vehicle information of the customer vehicle for a customer vehicle with an unknown number of vehicle maintenance work points, analyzes the vehicle information, searches for vehicle structure information, The data of each part of the customer vehicle is extracted based on the vehicle structure information, the number of work points of the part of the other vehicle having the same structure as each part of the customer vehicle is searched, and the number of work points of the part of the other vehicle is obtained. Extract as the work points of the relevant part of the customer vehicle, create the work point details by repeating the extraction of the work points for each part, and correspond to the work item selected by the customer from the work point details The vehicle maintenance estimate is calculated and the above-mentioned work point details and estimate details are generated as display data. Therefore, it is easy and quick to calculate and estimate the maintenance work points even for vehicles with unknown vehicle maintenance work points. Can respond to It is possible to provide a 備作 industry estimates providing method. In addition, it is possible to provide a maintenance work estimate providing server that can easily and quickly cope with the calculation and estimation of maintenance work points even for a vehicle whose number of work points for vehicle maintenance is unknown.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of a network to which a work point specification providing server according to an embodiment of the present invention is connected.
FIG. 2 is a control block diagram of the work point specification providing server according to the embodiment of the present invention.
FIG. 3 is a schematic diagram showing a configuration example of a web page distributed by a work score specification providing server according to an embodiment of the present invention.
FIG. 4 is a schematic diagram showing a configuration example of a web page distributed by a work score specification providing server according to an embodiment of the present invention.
FIG. 5 is a schematic diagram showing a configuration example of a web page distributed by a work score specification providing server according to an embodiment of the present invention.
FIG. 6 is a flowchart showing execution steps of a work point specification providing method according to an embodiment of the present invention;
FIG. 7 is a flowchart showing execution steps of a work point specification providing method according to an exemplary embodiment of the present invention.
[Explanation of symbols]
1 (Web) Server 2 Web Terminal 2 ′ Web Terminal 3 Network 4 Hard Disk Device (HD)
5 Display device 6 Input device 7 Output device 8 Service center 9 Customer (user)
9 'Maintenance shop 10 Information processing section 11 CPU (Central Processing Unit)
12 Main memory 13 ROM (Read-Only Memory)
14 communication control unit 15 modem 16 network control device 17 bus 18 vehicle maintenance database 19 vehicle structure database 20 work point database 21 estimate details database 22 web screen 23 (for vehicle structure information display) web page 24 vehicle information column 25 vehicle number column 26 Vehicle type column 27 Model designation number column 28 Category classification column 29 Full model column 30 Vehicle structure information column 31 Manufacturer column 32 Engine type column 33 Drive system 34 Suspension system column 35 Brake system column 36 Confirm button 37 Correction button 38 Web screen 39 (Work Web page 40 Vehicle information confirmation column 41 Maintenance work score table column 42 Selection column 43 Work code column 44 Work item column 45 Work point column 46 Remarks column 47 Enter button 48 Cancel button 49 Web screen 50 (estimation details display) For web page Page 51 Vehicle information confirmation field 52 Maintenance work point detail field 53 Estimated detail field

Claims (3)

Vehicle information of each manufacturer's vehicle, vehicle structure information including data of each part of the vehicle, a work point database in which work points related to the vehicle structure information are associated and accumulated, and not included in the work point database A computer connected to a vehicle structure database in which vehicle structure information including vehicle information of the vehicle and data of each part of the vehicle is associated and stored;
Receiving input of vehicle information of the customer vehicle;
Using the received vehicle information as a key, the work point database is searched, and when the work point database does not include the work point corresponding to the vehicle information, the vehicle information of the customer vehicle using the work point database Determining that the number of work points corresponding to can not be directly calculated;
When it is determined that the work score cannot be directly calculated using the work score database, the vehicle corresponding to the vehicle information of the customer vehicle is searched by searching the vehicle structure database using the received vehicle information as a key. Searching for structural information;
Using the vehicle structure information retrieved from the vehicle structure database as a key, the work point database is searched to obtain the work points of other vehicle parts having the same structure as each part of the customer vehicle. A step of extracting as the number of work points of the corresponding part;
Creating an operation point specification by repeating the extraction of the operation point for each part; and
How to provide a maintenance work estimate.   2. The method according to claim 1, further comprising: receiving an input for selecting a work item desired by a customer among the work items included in the work point specification, and calculating a vehicle maintenance estimate corresponding to the selected work item. How to provide the estimated maintenance work.   The maintenance work estimate providing method according to claim 1, wherein the vehicle information is information including any one or more of a vehicle type, a model designation number, a category classification, and a full model.

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