JP4660290B2 - Compensation system and compensation program for electrical equipment failure - Google Patents

Description

  The present invention compensates for a failure in the electrical supply (electric appliance) of a customer (customer) caused by an abnormality in the power supply, such as an instantaneous voltage increase due to a power failure or lightning. The present invention relates to a compensation system for electrical equipment failure.

  If an electrical device breaks down, you can receive free repairs from the manufacturer or dealer if it is within the warranty period, but if it is outside the warranty period, you must repair it at your own expense (for a fee). Is a general warranty system. In addition, a management system is also known for reducing the cost burden of a customer required for repairing a failed device or device (see, for example, Patent Document 1). This management system collects a maintenance fee (insurance) from each customer in advance, and collects a fee according to the repair cost and the amount of power that would be generated during the failure period when the solar power generation device fails. It is intended to compensate the customer of the broken device from the maintenance fee.

On the other hand, a power failure information management system that quickly provides customers with information related to a power failure is known in order to prevent a failure of a device due to a power failure or a failure of a customer's business (for example, patent literature). 2). In this power outage information management system, a power outage information management facility receives section power outage information from the distribution automation system, and displays a power outage range on the Internet based on the section power outage information.
JP 2002-288280 A JP-A-7-227042

  By the way, there is a possibility that customer's electrical equipment may break down due to an abnormality in power supply such as instantaneous voltage rise due to power failure or lightning strike. There may be a problem with kika. For example, a customer may argue that a failure of an electrical device is due to a sudden increase in supply voltage due to a lightning strike, and that the failure should be compensated by the power supplier (electric power company). On the other hand, the situation is that it is difficult for the power supplier side to compensate unless it is confirmed that the failure is caused by a defect in the equipment on the power supplier side. It is also extremely difficult to determine the cause of an electrical equipment failure, that is, whether or not the failure is due to abnormal power supply. There was no solution.

  On the other hand, in the management system as described in the above-mentioned Patent Document 1, although it is possible to reduce the cost burden of the customer required for repairing the failed device, the electrical equipment is not used due to an abnormality in the power supply. If there is a possibility of failure, compensation for the failure cannot be reasonably solved. Similarly, in the power failure information management system as described in the above-mentioned Patent Document 2, it is possible to prevent a failure of a device due to a power failure or the like, but when an electrical device breaks down, Compensation cannot be reasonably resolved.

  Accordingly, the present invention provides a compensation system for a failure in an electrical device that can reasonably compensate for the failure when there is a possibility that the failure of the customer's electrical device is due to an abnormality in the power supply. With the goal.

  In order to achieve the above object, the invention according to claim 1 is a compensation system for a failure of an electric device that compensates for the failure when the cause of the failure of the customer's electric device may be due to an abnormality in power supply. The customer's information terminal client and host server are communicably connected to each other, and the customer database that stores the location of each customer in the host server and the contents and occurrences of events affecting power supply. Whether the electrical equipment failure is covered based on the supply abnormality database that stores the date and time, the affected area, etc., and the content of the electrical equipment failure sent from the client, the occurrence date and time, and the customer database and supply abnormality database data Compensation determination means for determining whether or not the contents of the electrical equipment failure when it is determined that the compensation determination means is a compensation object Is characterized in that a compensation amount calculating means for calculating a compensation amount based on the contents of the events affecting the power supply.

  According to a second aspect of the present invention, in the compensation system for an electric equipment failure according to the first aspect, the host server includes point giving means for giving points to each customer according to the amount of power used, and each customer is stored in a customer database. The compensation amount calculation means calculates the compensation amount based on the number of points of the customer.

  According to a third aspect of the present invention, in the compensation system for an electric equipment failure according to the second aspect, the number of points corresponding to the compensation amount paid when the compensation money is paid to the customer is given to the host server. It is characterized by comprising point subtracting means for subtracting from this point.

  According to a fourth aspect of the present invention, in the compensation system for an electric equipment failure according to any one of the first to third aspects, the compensation amount calculated by the compensation amount calculation means is transmitted to the client, and the consent message from the client is sent. Compensation amount determination means is provided that uses the compensation amount calculated by the compensation amount calculation means as a final compensation amount when received.

  According to a fifth aspect of the present invention, in the compensation system for an electric equipment failure according to any one of the first to fourth aspects, whether or not the customer desires compensation in the customer database based on transmission information from the client. This is characterized in that when the compensation is desired, determination by the compensation determination means is performed.

  The invention according to claim 6 is a compensation program for a failure of an electric device for compensating for the failure when there is a possibility that the cause of the failure of the customer's electric device is an abnormality in the power supply. Communication means that communicates with clients that are customer information terminals, a customer database that stores the location of each customer, etc., and a supply that stores details of events that have affected power supply, date and time of occurrence, affected area, etc. Compensation determination means for determining whether or not an electrical equipment failure is subject to compensation based on the abnormality database, the content of the electrical equipment failure transmitted from the client, the date and time of occurrence and the data of the customer database and the supply abnormality database; Among the events affecting electrical supply and the content of electrical equipment failures when it is determined that the compensation is determined by this compensation determination means It is characterized in that to function as a compensation amount calculating means for calculating a compensation amount based on and.

  The invention according to claim 7 is the compensation program for the electric equipment failure according to claim 6, wherein the computer gives the point to each customer according to the amount of power used, and the number of points of the customer It is also characterized by functioning as compensation amount calculation means for calculating the compensation amount based on the above.

  According to the invention described in claim 1, since it is determined whether or not the failure is subject to compensation based on the information on the electrical device failure from the client and the data of the customer database and the supply abnormality database, Reasonable judgment is possible. For example, the failure occurrence date / time from the client and the location of the client (customer) match the occurrence date / time of the event that affected the power supply and the affected area, and the details of the failure and the event When the cause-and-effect relationship is recognized, by making the failure subject to compensation, it can be a reasonable (satisfactory) determination for both the customer and the power supplier. Moreover, since the compensation amount is calculated based on the content of the failure and the content of the event, a reasonable compensation amount can be calculated. For example, by calculating the compensation amount based on the degree of causal relationship between the content of the failure and the content of the event (the degree of influence of the event on the failure) and the content (degree) of the failure, the customer and the power It can be a reasonable (satisfactory) compensation amount for both suppliers. As a result, when there is a possibility that the cause of the failure of the customer's electrical equipment is due to an abnormality in the power supply, the failure can be reasonably compensated.

  According to the second aspect of the present invention, since the compensation amount is calculated in consideration of the number of customer points (power consumption), a more reasonable compensation amount can be calculated. For example, by making the maximum compensation amount the amount converted to the number of points held by the customer, compensation is increased for customers who use a lot of (long-term) power, and the customer and the power supply This can be a more reasonable compensation amount for both parties.

  According to the third aspect of the invention, when compensation is paid, the number of points corresponding to the compensation amount is subtracted from the customer's points. It is possible to achieve a balance.

  According to the fourth aspect of the invention, since the compensation amount by the compensation amount calculation means is determined as the final compensation amount in response to the consent message from the client, the amount that cannot be satisfied by the customer is not determined as the compensation amount. . For this reason, compensation by a (reasonable) amount that is more convincing for both the customer and the power supplier side is possible.

  According to the fifth aspect of the invention, compensation by the present compensation system can be received only when the customer desires, and the customer can select a service. For example, by allowing the customer to select compensation by another compensation system, compensation that is more satisfactory to the customer can be obtained.

  According to the sixth aspect of the invention, since the computer functions as a communication means, a customer database, a supply abnormality database, a compensation determination means, and a compensation amount calculation means, the compensation program is incorporated in a host computer of an insurance company or the like. Thus, it is possible to provide an insurance service or the like in the case where there is a possibility that the cause of the failure of the electric device is that an abnormality has occurred in the power supply. For example, by incorporating this compensation program into an insurance company's host computer, the power supplier side (electric power company) becomes an insurance contractor, and the customer becomes an insurance beneficiary (insured person). It is possible to provide insurance services based on reasonable judgment and compensation amount (insurance amount) for both parties.

  According to the invention described in claim 7, since the computer functions as a point granting unit and a compensation amount calculating unit for calculating the compensation amount based on the number of points of the customer, both the customer and the power supplier side For example, it is possible to provide insurance services with a more reasonable compensation amount (insurance amount).

  Hereinafter, the present invention will be described based on the illustrated embodiments.

  FIG. 1 is a schematic configuration diagram of a compensation system 1 for electrical equipment failure according to an embodiment of the present invention. In this compensation system 1, a host server 2 installed at an electric power company (electric power supplier side) and a client 3 (such as a personal computer) that is a customer information terminal are communicably connected via the Internet N. Yes.

  The host server 2 includes a customer database 21 that stores information about each customer, and a supply abnormality database 22 that stores information about events that have affected power supply. Further, a compensation determination program 23 (compensation determination means) for determining whether or not a failure of the electrical equipment is a target for compensation, and a compensation amount calculation program 24 (compensation amount calculation means) for calculating a compensation amount are calculated. A compensation amount confirmation program 25 (compensation amount confirmation means) for determining the compensation amount is provided. Furthermore, as a communication means for performing point communication program 26 (point granting means, point subtracting means) that gives points according to the amount of power used and subtracts the number of points according to the amount of compensation paid, and Internet communication The transmission / reception unit 27 is controlled by the central processing unit 28. Although not shown, the host server 2 is communicably connected to a distribution automation facility (distribution automation system), and can receive information on an event that affects power supply such as a power failure. Further, it is connected to a meter reading data computer that collects meter reading data and manages the power consumption and the like so as to be able to receive the power usage of each customer.

  The customer database 21 has a data structure as shown in FIG. 2. For each contract number 211, the contractor name 212, the location 213, the power consumption 214, the point 215, the compensation request 216, the contact 217, and others 218 is stored. The address 213 stores the address of the power usage location, and the power usage 214 stores the power usage by the contractor (customer). Further, the number of points currently held is stored in the point 215, and the compensation request 216 stores whether or not the customer desires compensation by the compensation system 1. Further, the contact address 217 stores the e-mail address and telephone number of the client 3 of the customer. By the way, when the customer moves, the contract number 211 is changed and new customer data is created. At that time, the point 215 of the contract number 211 before moving is stored in the point 215 of the contract number 211 after moving, Even if you move, the points will not expire and will continue (accumulate).

  The supply abnormality database 22 has a data structure as shown in FIG. 3, and an event ID 221 (identification number) is assigned to each event, and the occurrence date and time 222, the affected area 223, the event contents 224, and the other 225 are stored. Has been. The occurrence date and time 222 stores the date and time when the event occurred and the date and time when the event was restored, and the affected area 223 stores the region where the power supply was affected by the event. The event content 224 stores the content of the event that has affected the power supply, that is, the event phenomenon such as a power failure, lightning strike, and instantaneous voltage drop, and the degree of the event (eg, instantaneous voltage drop value). .

  The compensation determination program 23 is a program for determining whether or not the failure is to be compensated based on the failure information of the electrical equipment transmitted from the client and the data of the customer database 21 and the supply abnormality database 22. This is based on the flowchart shown in FIG. First, the customer data (information) is acquired from the customer database 21 (step S1), and it is determined from the data of the compensation request 216 whether or not the customer desires compensation by the compensation system 1 (step S2). If no compensation is desired, that is, if the service application described later is not performed, the processing is terminated as out of compensation, and if compensation is desired, the failure information transmitted from the client 3 of the customer is acquired. (Step S3). Next, whether or not there is an event corresponding to the date and time of the failure information is searched from the occurrence date and time 222 of the supply abnormality database 22 (step 4) and determined (step S5). Then, the processing ends as out of compensation. On the other hand, if a corresponding event exists, a search is made from the affected area 223 to determine whether there is an event that has affected the customer's location 213 (step 6). (Step S7) If the corresponding event does not exist, the process is terminated as out of compensation. On the other hand, if the corresponding event exists, it is determined whether or not there is a causal relationship between the failure content transmitted from the client 3 and the content 224 of the corresponding event (step 8). For this determination, for example, for each event that may affect the power supply, a data sheet storing a failure example of an electrical device that may occur due to the event is provided, and the failure content from the client 3 is included in the failure example of the corresponding event. Judgment by whether or not. If it is determined that there is no causal relationship, the process is terminated as out of compensation. If it is determined that there is a causal relationship, the event ID 221 of the event is determined as a compensation target in a memory (not shown). This is stored in the result area (step 9). Note that before the compensation determination program 23 is activated, the determination result area of the memory is cleared (NULL stored).

  The compensation amount calculation program 24 is a program for calculating the compensation amount based on the failure content, the corresponding event content, and the number of points of the customer when it is determined that the compensation determination program 23 is a compensation target. This is based on the flowchart shown in FIG. First, the failure content transmitted from the client 3 is acquired (step S11), and the content of the corresponding event determined by the compensation determination program 23 is acquired from the event content 224 of the event ID 221 stored in the determination result area of the memory. (Step S12). Next, a primary compensation amount is calculated based on the acquired failure content and event content 224 (step S13). This calculation is performed based on, for example, the type of the failed electrical device, the degree of failure, and the degree of causal relationship between the failure content and the event content (the degree of influence of the event on the failure). That is, the primary compensation amount is calculated by multiplying the total cost required for repairs calculated based on the type of device and the degree of failure by the degree of causality (30%, 50%, etc.). Next, the number of points of the customer is acquired from the point 215 (step S14), and the number of points is converted into an amount of money (step S15). This conversion is performed based on a conversion rate that is set and stored in advance. Then, the primary compensation amount is compared with the converted amount (step S16), and if the primary compensation amount is larger than the converted amount, the converted amount is used as the compensation amount (step S17), and the compensation amount area of the memory (Step S19). On the other hand, when the primary compensation amount is equal to or less than the converted amount, the primary compensation amount is set as the compensation amount (step S18) and stored in the compensation amount area of the memory (step S19).

  The compensation amount determination program 25 is a program that transmits the compensation amount calculated by the compensation amount calculation program 24 to the client 3 and sets the compensation amount as a final compensation amount when an acceptance message from the client 3 is received. Specifically, it is composed of an acceptance request program 251 based on the flowchart shown in FIG. 6 and an acceptance / rejection reception program 252 based on the flowchart shown in FIG.

  In the acceptance request program 251, first, the compensation amount stored in the compensation amount area of the memory is acquired (step S21), and the number of points corresponding to (converted to) the compensation amount is calculated (step S22). Next, the e-mail address of the client 3 of the customer is acquired from the contact 217 (step S23), and a transmission message is created (step S24). This transmission message is created by inputting (writing) the customer name (contractor name 212), the compensation amount, the corresponding (used) number of points, and the like in a previously stored message form. Then, this transmission message is transmitted to the client 3 via the Internet N (step S25).

  Further, in the acceptance / rejection receiving program 252, first, data (information) of the customer who transmitted the acceptance / rejection message is acquired from the customer database 21 (step S 31). Next, it is determined whether or not the received message is accepted (step S32). If the message is not accepted, a message indicating that the customer data is not accepted is transmitted to a pre-registered management client (not shown) (step S35). ), The fact of non-approval is stored in the memory result area of memory (step S36). On the other hand, when consenting, the calculated compensation amount is set as the final compensation amount (step S33), and payment processing is performed (step S34). In this payment process, a payment information message is created and transmitted to the client 3, and input (registration) to a payment management computer (not shown) that performs compensation payment management and the like is performed. Then, the consent and the final compensation amount are stored in a memory acceptance / rejection result area (step S36).

  The point management program 26 adds and subtracts customer points. Specifically, the point management program 26 calculates the number of points corresponding to the power usage amount of each customer transmitted from the meter-reading data computer, and points 215 for the customer. The number of points calculated is added (given). In addition, when the acceptance / rejection receiving program 252 stores the acceptance and the final compensation amount in the acceptance / rejection result area of the memory, the number of points corresponding to the final compensation amount is calculated and the number of points calculated from the customer's point 215 is calculated. Is subtracted.

  Incidentally, as described above, the compensation request 216 of the customer database 21 stores whether or not the customer desires compensation by the present compensation system 1, and this storage is based on the service application based on the flowchart shown in FIG. Done by the program. In this program, for example, a client 3 (customer) accesses a power company website (homepage) and sends application information such as a service application, a contract number, a contractor name, and an address of a place where power is used. This is activated when the host server 2 receives this. First, the received application information is acquired (step S41), and it is determined from the customer database 21 whether there is a supply and demand contract for the received contract number (step S42). Next, if there is no contract, the client 3 is notified that registration is not possible (step S46). If there is a contract, the received contractor name and the address of the place where power is used are the contract number 211. It is determined whether or not the contractor name 212 and the location 213 match (step S43). If they do not match, the fact that registration is not possible is transmitted to the client 3 (step S46), and if they match, the compensation request 216 of the contract number 211 is registered and stored (step S46). S44) A registration acceptance notification is transmitted to the client 3 (step S46).

  Next, the processing operation of the compensation system 1 for an electric equipment failure having such a configuration will be described based on the flowchart shown in FIG.

  First, if it seems that the customer's electrical equipment has failed due to an abnormality in the power supply, such as an instantaneous voltage increase due to a power failure or lightning strike, the client 3 (customer) accesses the website of the power company and provides failure information. It transmits to the host server 2 (step S51). This failure information includes a request for compensation, a contract number, a contractor name, details of an electrical equipment failure (type of electrical equipment, degree of failure, etc.), date of occurrence, and the like. When the host server 2 receives this failure information (step S52), the central processing unit 28 activates the compensation determination program 23 (step S53), and determines whether or not the failure is a compensation target (step S53). Step S54). If it is not covered by compensation, that is, if the determination result area of the memory is NULL (zero), a message indicating that compensation cannot be performed is transmitted to the client 3 (step S55), and this is received (step S56). The customer of the client 3 can make further inquiries to the electric power company.

  On the other hand, if it is a compensation object, the above compensation amount calculation program 24 is subsequently activated to calculate the compensation amount (step S57), and further, the acceptance request program 251 is activated to send a transmission message including the compensation amount to the client. 3 (step S58). Subsequently, the client 3 that has received this message (step S59) transmits an acceptance / rejection message as to whether or not to accept the calculated compensation amount to the host server 2 (step S60), and the host server 2 receives this message. Then, the central processing unit 28 starts the above-described acceptance / rejection reception program 252 (step S61). And if the customer does not agree, as described above, the fact that the customer does not agree is sent to the management client, so the administrator of the management client (eg, compensation manager) will contact the customer and disagree You can take actions such as listening to If the customer approves, the compensation amount is fixed and payment processing is performed. Finally, when the point management program 26 is started and the approval is stored in the memory approval / disapproval result area, the number of points corresponding to the final compensation amount stored in the area is calculated, The calculated number of points is subtracted from the customer's points 215 (step S62).

  As described above, according to the present compensation system 1, in the compensation determination program 23, whether or not the failure is to be compensated based on the failure information from the client and the information (data) held by the host server 2 is determined. Therefore, a rational determination is possible. In other words, if the failure information matches the information related to the event that has affected the power supply, and there is a causal relationship between the failure content and the event content, the customer and the power It can be a convincing decision for both companies. That is, for the customer, compensation is accepted if there is a possibility that the cause of the failure is due to an abnormality in the power supply, and for the power company, there is no need to compensate if there is no such fear.

  In addition, the compensation amount calculation program 24 calculates the compensation amount based on the failure content, the event content, and the number of points of the customer, so that a reasonable compensation amount can be calculated. In other words, firstly, the primary compensation amount is calculated based on the type of faulty electrical equipment, the degree of failure, and the degree of causal relationship between the failure content and the event content (the impact of the event on the failure) The amount of money is commensurate with the content of the failure and the degree of impact of the event on the failure, and can be convincing for both the customer and the power company. Furthermore, since the maximum amount of compensation is obtained by converting the number of points held by the customer into an amount, a more reasonable amount of compensation can be calculated. In other words, the compensation for customers who use a lot of (long-term) power is increased, and the compensation amount can be more reasonable for both the customer and the power company.

  Furthermore, in the compensation amount confirmation program 25 (the acceptance request program 251 and the acceptance / rejection reception program 252), when the acceptance message is received from the client 3, the calculated compensation amount is set as the final compensation amount, and therefore the amount that the customer cannot convince. There is no fixed amount of compensation. In addition, when an unsolicited message is received from the client 3, that fact is transmitted to the management client, so that the manager can take an appropriate and prompt response to the customer. As a result, it is possible to compensate for a reasonable amount that is more convincing for both the customer and the power company. As a result, when there is a possibility that the cause of the failure of the customer's electrical equipment is due to an abnormality in the power supply, the failure can be reasonably compensated.

  On the other hand, when the compensation is paid (payment processing is performed), the point management program 26 subtracts the number of points corresponding to the compensation amount from the point 215 of the customer. It will be possible to achieve a balance with electric power companies. In other words, if you receive compensation money, points will be reduced, so fairness will be achieved with customers who have not received compensation money, and in the case of the next failure, compensation can be made with a compensation amount lower than this time. It is possible to achieve a balance with the company. Furthermore, as described above, since the compensation by the compensation system 1 can be applied only when the customer desires, the customer can select a service. For example, by allowing the customer to select compensation by another compensation system, compensation that is more satisfactory to the customer can be obtained.

  Incidentally, in this embodiment, the compensation determination means, the compensation amount calculation means, and the like are the compensation determination program 23 and the compensation amount calculation program 24 as described above. However, the program functions as the compensation determination means, the compensation amount calculation means, and the like. If so, the determination criteria (method), the compensation amount calculation criteria (method), and the like may be changed. For example, in the above-described compensation amount calculation program 24, the amount obtained by converting the number of points held by the customer into the amount is set as the maximum compensation amount so that the compensation amount according to the number of points is obtained. The degree of the causal relationship (percentage multiplied by the full cost) may be set higher as the number is higher. In the above-described compensation determination program 23, it is determined whether or not compensation is desired in the program 23 (step S2). However, the determination is made before the compensation determination program 23 is started, and if desired, the compensation determination is made. The program 23 may be activated. Further, in order to improve the determination accuracy (reasonability) by the compensation determination program 23, a sensor is provided in the customer's electrical equipment, and whether the failure is subject to compensation based on the detection result such as the supply voltage value by this sensor. It may be determined whether or not.

  In this embodiment, the compensation by the compensation system 1 is applied only when the customer desires (service application), but the compensation by the compensation system 1 is applied regardless of whether there is a desire (application). Of course, it may be made to do. Further, although points are given to customers regardless of whether or not compensation is desired by the compensation system 1, points may be given only to customers who wish to be compensated by the compensation system 1. In this case, as described above, the point 215 may not be managed in the customer database 21, and a point management database may be provided separately. On the other hand, the points may be used not only for compensation by the present compensation system 1 but also for other services. As a result, the customer can select the use of points, and the service can be improved.

  By the way, although the host server 2 is installed in the electric power company, the same function as that of the host server 2 may be provided in the host computer of the insurance company. That is, the computer functions as the customer database 21, supply abnormality database 22, compensation determination means 23, compensation amount calculation means 24, compensation amount determination means 25, point grant means 26, point subtraction means 26, and transmission / reception unit 27 (communication means). The compensation program P for the electric device failure to be performed may be incorporated (installed) in a host computer of an insurance company. As a result, it is possible to provide an insurance service or the like when there is a possibility that the cause of the failure of the electric device is that an abnormality has occurred in the power supply. For example, by incorporating this compensation program P into an insurance company's host computer, the power company becomes an insurance policyholder, and the customer becomes an insurance beneficiary (insured person). It is possible to provide insurance services based on the compensation amount (insurance amount). That is, by this compensation program P, as in the compensation system 1 described above, determination that is acceptable to both the customer and the electric power company, calculation of the compensation amount (insurance amount), and the like are performed. Moreover, since it is reasonably determined whether or not it is eligible for compensation (insurance payment), unreasonable insurance payments will be suppressed and a reasonable insurance amount will be paid. It is possible to reduce insurance premiums for health companies.

The schematic block diagram of the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The figure which shows the data structure of the customer database in the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The figure which shows the data structure of the supply abnormality database in the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The flowchart of the compensation determination program in the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The flowchart of the compensation amount calculation program in the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The flowchart of the consent request | requirement program in the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The flowchart of the consent acceptance program in the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The flowchart of the service application program in the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention. The flowchart which shows the processing operation of the compensation system with respect to the electric equipment failure which concerns on embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Compensation system with respect to electric equipment failure 2 Host server 21 Customer database 22 Supply abnormality database 23 Compensation judgment program (compensation judgment means)
24 Compensation amount calculation program (compensation amount calculation means)
25 Compensation amount confirmation program (compensation amount confirmation means)
251 Consent request program 252 Consent / denied reception program 26 Point management program (point granting means, point subtracting means)
27 Transmitter / receiver (communication means)
28 Central processing unit 3 Client N Internet

Claims (7)

A compensation system for a failure of an electrical device that compensates for the failure when there is a possibility that the failure of the customer's electrical device is due to an abnormality in the power supply,
The client's information terminal client and the host server are connected so that they can communicate,
A customer database that stores the location of each customer in the host server, a supply abnormality database that stores the contents of the event that has affected power supply, the date and time of occurrence, the affected area, etc., and the electric power transmitted from the client Compensation determination means for determining whether or not the electrical equipment failure is subject to compensation based on the content, occurrence date and time of the equipment failure, and data of the customer database and the supply abnormality database, and compensation target by the compensation judgment means Compensation amount calculation means for calculating a compensation amount based on the content of the electrical equipment failure and the content of the event that affected the power supply when it is determined that
A compensation system for electrical equipment failure. The host server is provided with a point giving means for giving points to each customer according to the amount of power used, the number of points of each customer is stored in the customer database, and the compensation amount calculating means is also based on the number of points of the customer To calculate the compensation amount,
The compensation system for electrical equipment failure according to claim 1. The host server comprises point subtracting means for subtracting the number of points corresponding to the compensation amount paid when the compensation is paid to the customer from the customer's points.
The compensation system for electrical equipment failure according to claim 2. Compensation amount by the compensation amount calculation means is transmitted to the client, and when receiving a consent message from the client, the compensation amount is determined by the compensation amount calculation means by which the compensation amount by the compensation amount calculation means is a final compensation amount,
The compensation system for electric equipment failure according to any one of claims 1 to 3. Based on the transmission information from the client, stores whether the customer wants compensation in the customer database, and makes a determination by the compensation determination means when compensation is desired.
The compensation system for electric equipment failure according to any one of claims 1 to 4. A compensation program for a failure of an electrical device for compensating for the failure when there is a possibility that the failure of the customer's electrical device is due to an abnormality in the power supply,
Communication means that communicates with clients that are customer information terminals, customer databases that store the location of each customer, and supply abnormality databases that store details of events that have affected power supply, date and time of occurrence, affected areas, etc. Compensation determination means for determining whether or not the electrical equipment failure is to be compensated based on the content, occurrence date and time of the electrical equipment failure transmitted from the client, and data of the customer database and the supply abnormality database And a compensation amount calculation means for calculating a compensation amount based on the content of the electrical equipment failure and the content of the event that has affected the power supply when the compensation determination means determines that the compensation is to be made. Compensation program for electrical equipment failure Computer
The electric device according to claim 6, for causing each customer to function as a point granting unit that grants points according to the amount of power used, and the compensation amount calculating unit that calculates the compensation amount based on the number of points of the customer. Compensation program for failure.

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