JP4803618B2 - Communication system and communication method - Google Patents

Description

  The present invention relates to a communication system and a communication method for transmitting predetermined information from a certain terminal via a transmission line such as a network and receiving the predetermined information by another terminal.

  Examples of means for sending predetermined information consisting of text, audio, images, etc. from one place to another include telephone, letter, postal mail, and broadcast.

  In addition to these means, with the recent development of computer systems, the above-mentioned one computer terminal to another computer terminal via a network such as the Internet, LAN (Local Area Network), WAN (Wide Area Network) Communication systems that exchange data related to such information are also common. Representative examples of such communication systems include electronic mail and instant messenger.

FIG. 9 shows a schematic diagram of a configuration of the communication system 10 via the network.
The communication system 10 shown in FIG. 9 has a configuration in which a transmission side terminal Ts and a reception side terminal TR are connected to a transmission line 20 such as a network.

  The transmission side and reception side terminals Ts, TR1, TR2, TR3 use a computer and input devices such as keys for creating or editing information to be transmitted and a display for displaying the created information. At least a display device is included.

  In the communication system shown in FIG. 9, an example in which predetermined information Inf is transmitted from the transmission-side terminal Ts via the transmission path 20 and the predetermined information Inf is received by the reception-side terminal TR will be considered.

  In that case, first, in the terminal Ts on the transmission side, predetermined information Inf is created while confirming the contents on the display device using the input device. Then, after the creation of the predetermined information Inf is completed, the transmission side terminal Ts transmits the information Inf to the transmission path 20.

  When the predetermined information Inf is transmitted to the transmission path 20, for example, a server (not shown) connected to the transmission path 20 sends the information Inf to the receiving terminal TR to which the information is to be transmitted. The information Inf can be confirmed on the display device of the terminal TR.

  In FIG. 9, the terminals connected to the transmission line 20 are illustrated as being divided into a terminal Ts that transmits the information Inf and a terminal TR that receives the information. It is also possible to reverse the function of sending or receiving Inf. That is, the terminal Ts on the transmitting side can receive the information Inf, and the terminal TR on the receiving side can also transmit the information Inf. Furthermore, the terminal T that has received the information Inf can also transmit other information to other terminals T according to the content of the information.

Since techniques relating to electronic mail and instant messenger are well known, prior art documents are not particularly shown.
As a technique related to the present invention described below, according to the patent document (Japanese Patent Application Laid-Open No. 2006-229579), the transmission side terminal indicates that the e-mail transmitted from the transmission side terminal is opened at the reception side terminal. An invention that can be confirmed is disclosed.

  As described above, for example, the terminal TR that has received the information Inf can also transmit other information to other terminals according to the content of the information. However, the operator of the transmitting terminal Ts may not know whether the information Inf transmitted to the receiving terminal TR has been correctly understood by the operator using the receiving terminal TR. is there. That is, unless the operator of the transmitting terminal Ts directly confirms the understanding to the operator of the receiving terminal TR, it may not be possible to know the degree of understanding of the information Inf by the operator of the receiving terminal TR. Many.

  In particular, when the information Inf to be transmitted from the terminal Ts on the transmission side includes important content, the operator of the terminal Ts on the transmission side is serious about whether the information Inf is understood by the operator of the terminal TR on the reception side. Is a matter of great concern.

Here, when the communication system 10 is an e-mail, appropriate information is sent to the transmission side terminal Ts as a reply content to the information Inf confirmed by the operator of the reception side terminal Ts to understand the information Inf. You can also indicate the degree.
However, when the reply content is inappropriate or no reply is made, it is difficult to confirm the understanding level of the information Inf.

  Therefore, the problem to be solved by the present invention is that in the communication system or communication method in which predetermined information is received from the transmission side terminal by the reception side terminal, the operator of the transmission side terminal sends the transmitted information to the reception side. A communication system and a communication method that can easily confirm whether the terminal is correctly understood by the operator of the terminal.

A communication system according to a first aspect of the invention includes a first terminal that transmits predetermined first information to a transmission path, and a plurality of terminals that receive the first information from the first terminal via the transmission path . A communication system having a second terminal and a recording processing device , wherein the first terminal includes a plurality of options as the first information and a question regarding the content of the first information . and second information, via the transmission path transmitted to the plurality of second terminals, each of the plurality of second terminals operating the second terminal to said second information received operator In response to the response, generates third information including information on the response indicating which of the plurality of options the operator has selected, and transmits the third information to the recording processing device via the transmission path, The recording processing apparatus includes the plurality of second terminals. A plurality of pieces of third information generated in response to the third information to generate fourth information indicating which operator the third information belongs to, and the third information is selected in the third information. Ratio for which the selected option is correct among the plurality of options by generating fifth information indicating whether the selected option is correct for each option and referring to the fourth information and the fifth information. Is calculated for each of the operators, and the third information, the fourth information, the fifth information, and the correct answer rate are all recorded, and the first terminal performs the recording process. Only when the accuracy rate recorded in the device is 100%, the third information corresponding to the accuracy rate is read from the recording processing device, or the third information corresponding to the accuracy rate is Do not read from the recording processor .

A communication method of a second invention includes a first terminal that transmits predetermined first information to a transmission path, and a plurality of terminals that receive the first information from the first terminal via the transmission path. A communication method of a communication system having a second terminal and a recording processing device, wherein the first terminal has a plurality of options as questions about the first information and contents of the first information. A first step of transmitting the second information including the first information to the plurality of second terminals via the transmission path, and the second information received by the plurality of second terminals for the second information received by the plurality of second terminals. In response to an answer by an operator operating the second terminal, third information including information about an answer indicating which of the plurality of options the operator has selected is generated, and the recording is performed via the transmission path. A second step of transmitting to the processing device; The processing device refers to the plurality of third information generated by the plurality of second terminals, and generates fourth information indicating which operator the third information is from. A third step, a fourth step in which the recording processing device generates, for each option, fifth information indicating whether or not the selected option included in the third information is correct, and the recording processing device. However, referring to the fourth information and the fifth information, a fifth step of calculating for each operator a correct answer rate indicating a ratio that the selected option is correct among the plurality of options; A recording processing device that records all of the third information, the fourth information, the fifth information, and the correct answer rate; and the first terminal in the recording processing device. The correct answer rate recorded is 100% Only when there is a seventh step of reading out the third information corresponding to the correct answer rate from the recording processing device, or not reading out the third information corresponding to the correct answer rate from the recording processing device; Have

  According to the present invention, the operator of the transmitting terminal can easily confirm whether the transmitted information has been correctly understood by the operator of the receiving terminal.

(Outline of configuration and operation of communication system)
FIG. 1 shows a schematic diagram of a configuration of a communication system 1 via a network according to an embodiment of the present invention.
The communication system 1 shown in FIG. 1 has a configuration in which a transmission side terminal Ts (first terminal) and reception side terminals TR1, TR2, and TR3 (second terminals) are connected to a transmission line 20 such as a network. It has become. Furthermore, a database 5 (DB) for storing data about information exchanged via the transmission path 20 between the transmission path 20, the transmission-side terminal Ts, and the reception-side terminal TR as necessary. Connected. Here, only three terminals TR on the receiving side are shown in FIG. 1, but it can be expanded to any N terminals.

  The transmitting side and receiving side terminals T use a computer and have at least an input device such as a keyboard for creating or editing information to be transmitted and a display for displaying the created information.

  Specifically, the terminal T on the transmission side and reception side used by the operator 80 is a general personal computer provided with a display device 90 such as a display and an input device 100 such as a keyboard and a mouse as shown in FIG. And typical workstations. However, it is needless to say that the present invention is not limited to these.

  That is, the terminal T on the transmission side and the reception side used by the operator 80 can be applied to any terminal as long as it has the same configuration as that of a general computer.

  Here, as shown in FIG. 3, the configuration of a general computer includes a processing unit 30 such as a CPU (Central Processing Unit), a memory 40, an I / O 50 (Input / Output), and the like. The display device 90 and the input device 100 are connected to each other via a bus 60.

    The processing unit 30 realizes the function of the terminal T in accordance with programs and data stored in the memory 40. For example, the processing unit 30 performs control to update the data in the memory 40 or display the contents related to the data on the display device 90 according to the operation of the input device 100. Similarly, the processing unit 30 also controls to exchange data from the transmission line 20 via the I / O 50.

  When the terminal T has functions such as e-mail and instant messenger, the processing unit 30 realizes the functions according to a program stored in the memory 40.

  In the communication system shown in FIG. 1, a case in which the predetermined information Inf is transmitted from the transmitting terminal Ts via the transmission line 20 and the predetermined information Inf is received by the receiving terminal TR terminal is shown in FIG. This will be described with reference to the flowchart.

  First, in the example of the transmission-side terminal Ts shown in FIG. 2, the transmission-side operator uses the input device 100 to check the content on the display device 90 while creating the predetermined information Inf, and the content is transmitted to the terminal Ts. (ST1).

  In addition, the operator on the transmission side uses the input device 100 for information Que that includes a question regarding the content of the Inf to be transmitted to the terminal TR on the reception side while checking the content on the display device 90 of the terminal Ts. And the contents are set in the terminal Ts (ST1).

Then, after the creation of the predetermined information Inf is completed, the receiving side terminal TR which is the transmission destination of the information Inf is designated (ST2).
Note that a certain terminal TR is not necessarily used by a designated reception-side operator, and instead of designating the reception-side terminal TR, for example, a reception-side address may be designated. By doing so, the reception-side operator can confirm the information Inf using any of the plurality of reception-side terminals TR. In other words, by using the address, it can be considered that the receiving terminal TR that is substantially the transmission destination of the information Inf and can correspond to the address is designated.

  Furthermore, as means for specifying the receiving-side operator, other means for specifying the receiving-side operator can be employed in addition to using the address. For example, an operator on the transmission side can use the communication system 1 to designate an ID that designates a reception-side operator that receives the information Inf as the Inf transmission destination. As a result, when the receiving operator uses the communication system 1, the information Inf can be received by using the left ID.

  After the receiving side terminal TR which is the transmission destination of the information Inf is designated, the transmitting side terminal Ts transmits the information Inf to the transmission line 20 (ST3). The terminal Ts transmits the set information Que to the transmission line 20 (ST3).

  When the predetermined information Inf and information Que are transmitted to the transmission line 20, the information Inf and the information Que are transferred to the receiving terminal TR to be transmitted by a server (not shown) connected to the transmission line 20, for example. In the designated receiving terminal TR, the information Inf and the information Qu are received by the receiving terminal TR (ST4). Then, the operator can confirm the information Inf and the information Qu received at the receiving terminal TR on the display device 90.

  When the operator of the receiving terminal TR confirms the information Inf and the information Que on the display device 90 of the terminal TR, the operator uses the input device 100 while confirming the contents on the display device 90 of the terminal TR, Response information Ans about the response to Que is created (ST5).

  Then, the receiving side terminal TR transmits the response information Ans to the transmission line 20. Then, the answer information Ans is received by the terminal Ts on the transmission side. When the response information Ans is received by the transmission side terminal Ts, the operator of the transmission side terminal Ts can refer to the response information Ans, for example, on the display device 90 of the terminal Ts and confirm the content (ST6). ).

  Instead of the response terminal Ans sending the response information Ans directly to the transmission side terminal Ts via the transmission line 20, the response information Ans is temporarily stored in the database 5. Good. In that case, when the operator of the terminal Ts on the transmission side reads out the response information Ans stored in the database 5 through the transmission line 20, the operator refers to the response information Ans on the display device 90 of the terminal Ts, The contents can be confirmed (ST6).

  In this way, the operator of the transmitting terminal Ts can confirm the answer information Ans, so that the operator of the transmitting terminal Ts can know the degree of understanding of the information Inf by the operator of the receiving terminal TR.

  In FIG. 1, the terminals connected to the transmission line 20 are illustrated as being divided into a terminal Ts that transmits information Inf and information Que and a terminal TR that receives information Inf and information Que. These terminals can also reverse the function of transmitting or receiving information Inf and information Que.

That is, the terminal Ts on the transmitting side can receive the information Inf and the information Que, and the terminal TR on the receiving side can also transmit the information Inf and the information Que.
In this way, when the function of transmitting or receiving information Inf and information Que is changed between terminals T, the function of transmitting or receiving reply information Ans can be changed.

(Information Que including questions about information Inf and its contents)
With reference to FIG. 5, the concept of information Queue including information Inf and questions regarding its contents will be described.

  First, as shown in FIG. 5, the information Infi (i is an arbitrary suffix) transmitted from the terminal Ts on the transmission side includes, for example, sentences, sounds, images, and the like. The information Infi consisting of sentences, sounds, images, etc. includes n predetermined elements Ej (j: 1 to n), that is, keywords in the sentences, meanings understood by the sounds, and features in the video. ing.

  Here, when the information Infi is composed of sentences, various keywords are included as elements in the sentence, and the operator of the terminal Ts on the transmitting side includes the terminal on the receiving side among the elements. A keyword to be confirmed by the operator of TR is designated as an element Ej.

That is, a keyword or the like that is to be confirmed by the operator of the terminal TR on the receiving side can be defined as an element Ej, and a set of questions regarding the element Ej can be information Quei including a question regarding the contents of the information Infi.
In this case, as shown in FIG. 5, when the operator of the terminal Ts on the transmission side creates a question regarding each of the n elements Ej, the question becomes information Quei including the question items.

The information Quei including the question items shown in FIG. 5 is configured by a set including individual questions Qij for each element Ej.
The individual questions Qij are, for example, as shown in FIG. 5, “What is the element Ej (What)?”, “Where is the element Ej (Where)”, “What is the element Ej (When)?” "?" Or "How is the element Ej (How)?"
Here, the question mark is not limited to the above, and may be any question mark (for example, Who, Whose, Whom, Whoch, Why).

  The individual question Qij is not only in a format including a question mark, but the individual question Qij is substantially information including a question item even in the entry format “each element Ej is xxx”. .

(Response information Ans)
The concept of the answer Ans created by the operator of the receiving terminal TR for each question Eij in each element Ej in the information Quei including the question items shown in FIG. 5 will be described with reference to FIG.

  As shown in FIG. 6, in the answer Ans, the answers Aj for the individual questions Qij of the information Quei are listed. That is, in the j-th question Qij, “answer Aj” includes an element “element Ej is xxx (including an answer element for the question mark)”.

  Here, the answer Aj may be the type of option selected by the input device 100 when the information Quei including the question items displayed on the display device 90 of the terminal 70 is a selective question. In addition, when the information Quei including the question items is in an entry form, it may be a phrase or a sentence input by the input device 100. Note that the answer Aj is not limited to the selection type or the entry form, and any answer form can be adopted.

(Reply information Ans recorded in the database)
As described above, when the reception side terminal TR directly transmits the response information Ans to the transmission side terminal Ts via the transmission line 20, the response information Ans is once recorded in the database 5. think of.

  In this case, as shown in FIG. 7, information on the answer Aj in the answer information Ans transmitted from the three receiving terminals TR1, TR2, and TR3 shown in FIG. It has become.

Furthermore, as described above, a certain terminal TR is not necessarily used by a reception-side operator designated by a transmission-side terminal Ts. Therefore, information about which operator sent the reply information Ans transmitted from each terminal TR to the database 5 is also stored in the database 5.
Here, the operator from which the reply information Ans has been sent can be determined by, for example, login information necessary for confirming the information Infi using the terminal TR on the receiving side.

  In this manner, the fact is recorded in the database 5 so that it can be seen from which operator the reply information Ans sent from each terminal TR to the database 5 is sent. For example, as shown in FIG. 7, in the recording of the database 5, the receiving terminal TR1 is used by the operator X, the terminal TR2 is used by the operator Y, and the terminal TR3 is used by the operator Z. Is recorded.

  Here, in FIG. 7, the information on the operator recorded in the database 5 is information for three operators X, Y, and Z, but the recorded information is not limited to three. That is, as described above, when there are N receiving side terminals TR, a plurality of operators corresponding to the number of existing terminals TR (however, one operator uses a plurality of terminals TR, A single terminal TR may be used by a plurality of operators).

  As described above, “answer Aj” means that “element Ej is xxx (including the answer element for the above question mark)” is included in database 5. Information is also an element.

  Here, when the answer Aj is an answer in a selection formula or an entry format, the correctness / incorrectness can be automatically determined by, for example, a computer included in the database 5 with respect to the choice and the entered word / phrase. The correctness / incorrectness determination method is a process performed by a normal computer, and thus detailed description thereof is omitted.

  Further, when the terminal T is provided with functions such as e-mail and instant messenger, the processing unit 30 responds to the options in the answer Aj and the entered words / phrases according to the program stored in the memory 40. It is also possible to make a correct / incorrect decision automatically. Since the method of making such a program format is a normal programming method, description thereof is omitted.

  In addition, as shown in FIG. 7, the correct / incorrect (O or X) information for the answer Aj in the answer information Ans transmitted from the three receiving terminals TR1, TR2, and TR3 is expressed as “element Ej is xxx ( It is also possible to record it in the database 5 instead of the element “the answer element to the above question mark is also included)”.

  For example, as shown in FIG. 7, the answer A1 transmitted from the terminal TR1 is a correct answer (O), the answer A2 is an incorrect answer (X), the answer Aj is a correct answer (O), and the answer An is a correct answer (O). 5 can be recorded.

  Similarly, the answer A1 transmitted from the terminal TR2 can be recorded in the database 5 as a correct answer (O), the answer A2 as a correct answer (O), the answer Aj as a correct answer (O), and the answer An as a correct answer (O). . The answer A1 transmitted from the terminal TR3 is recorded in the database 5 as an incorrect answer (×), the answer A2 is an incorrect answer (×), the answer Aj is an incorrect answer (×), and the answer An is an incorrect answer (×). Can do.

  As described above, when correct / incorrect (O or X) information for the answer Aj in the answer information Ans transmitted from the three receiving terminals TR1, TR2, and TR3 is recorded in the database 5, each terminal TR The correct answer rate (Rate) for the sent answer information Ans can be calculated.

  Such calculation can be performed by the processing unit 30 in the computer and terminal T included in the database 5 in the same manner as described above. The correct answer rate for the calculated answer information Ans can be recorded in the database 5 as shown in FIG. 7, and can be included in the answer information Ans.

  Further, when the correct answer rate for the answer information Ans is recorded in the database 5, the accuracy determination (Judge) of the answer information Ans is also recorded according to the correct answer rate, and this is included in the answer information Ans. You can also.

  For example, when the correct answer rate is 100%, A is determined, when the correct answer rate is 70 to 99%, B is determined, when the correct answer rate is 40 to 69%, C is determined, and the correct answer rate is 10 to 39%. In this case, it can be determined as D, and when the correct answer rate is 9% or less, it can be determined as E.

  Here, since the correct answer rate of the answer information Ans transmitted from the terminal TR1 is 75%, it is recorded in the B determination and the database 5. Similarly, since the correct answer rate of the response information Ans transmitted from the terminal TR2 is 100%, it is recorded in the database 5 as A determination, and since the correct answer rate of the response information Ans transmitted from the terminal TR3 is 0%, it is recorded as E determination.

  From the above description, when the answer information Ans stored in the database 5 is read by the operator of the terminal Ts on the transmission side via the transmission line 20, the read answer information Ans is as follows.

The first is answer information Ans indicating that “element Ej is xxx (including an element of an answer to the question mark)”.
The second is answer information Ans composed of correct / incorrect information (correct answer ○ or incorrect answer x) with respect to the answer Aj.
The third is answer information Ans including information on the correct answer rate (Rate) for the answer information Ans.
Fourthly, the answer information Ans includes information about the accuracy judgment (Judge) of the answer information Ans.

Regardless of the answer information Ans read out in any of the first to fourth cases, the operator of the terminal Ts on the transmission side can obtain the answer information Ans created at all the terminals TR.
Thus, the operator of the transmitting terminal Ts can easily confirm whether the transmitted information Inf is correctly understood by the operator of the receiving terminal TR.

  That is, when the read answer information Ans is the first answer information, the operator of the terminal Ts on the transmission side may confirm the contents of “xxx” and is the second answer information. In such a case, it is only necessary to confirm whether the answer Aj is correct (O or X).

  When the read answer information Ans is the third answer information, the operator of the terminal Ts on the transmission side confirms the correct answer rate, and immediately, the operator's information Inf on the terminal TR on the receiver side is confirmed. The degree of understanding can be known, and in the case of the fourth answer information, only the judgment (Judge) needs to be confirmed, so that the degree of understanding can be known more quickly.

  Further, when the read answer information Ans is the fourth answer information, for example, if only the answer information obtained with an A determination equal to or higher than a predetermined correct answer rate is read, the information Inf is transmitted. Of those who have not yet fully understood the information.

  Then, when all of the opponents who transmitted the information Inf become the answer information Ans of the A determination, the answer information Ans of all the members can be read out, so that the operator of the terminal Ts on the transmission side has the information Inf transmitted by himself / herself. You can know that everyone has definitely understood it.

  On the other hand, for example, even if only the answer information Ans for which a B to E determination is obtained that is equal to or less than a predetermined correct answer rate is read, who still transmits the information Inf still fully understands the information. You can see that it is not.

  Even in such a case, when all of the partners who transmitted the information Inf become the answer information Ans for the A determination, the answer information Ans cannot be read out. It is possible to know that the transmitted information Inf is definitely understood by all the members.

(Example)
A more specific example of the above embodiment will be described.
In this embodiment, the information is displayed on the display device 90 (see FIG. 3) of the transmission side terminal Ts and the display device 90 of the reception side terminal TRj (j: 1, 2, 3) of the communication system 1 shown in FIG. A specific display content will be described with reference to FIG.

  Further, the operation of the communication system 1 in the present embodiment is softwareized, and a program related to the software is stored in each of the memory 40 (see FIG. 3) of the transmission side terminal Ts and the memory 40 of the reception side terminal.

Further, the softwareized program embodies the algorithm (see the flowchart of FIG. 4) related to the operation of the communication system 1 described above. Furthermore, in the case of the present embodiment, the algorithm of the program is added as an additional algorithm of the algorithm of the program that operates the electronic mail.
Then, the processing unit 30 (see FIG. 3) in the terminal controls the operation of the communication system 1 according to the algorithm of the program stored in the memory 40.

  FIG. 8A shows information including questions about the predetermined information Infi set in the display device 90 and the contents of the predetermined information Infi by starting the program stored in the memory 40 of the transmitting terminal Ts. This shows a state where Quei is displayed.

  It should be noted that the specific contents regarding the predetermined information Infi and the information Quei including the question items shown in FIG. 8A are as follows while the operator 80 of the transmission side terminal Ts confirms the contents displayed on the display device 90. It is created by operating the input device 100.

  The predetermined information Infi displayed in FIG. 8A is composed of text (in FIG. 8A, a part of the predetermined information Infi to be displayed in the display frame is interrupted. In FIG. 7B, all of them are displayed.) The sentence includes three elements E1, E2, and E3.

  In element E1, the name of the product in question in the text is “TMXPOWERα”, element E2 in the text is “refund after the customer pays” for the return shipping fee, and element E3 is the text In the future, regarding sales in the future, it will be “continue but the description will be changed”.

  The information Quei including the question items displayed in FIG. 8A is three individual questions Qi1, Qi2 corresponding to the number of elements E1, E2, E3 (three) included in the predetermined information Infi. , Qi3.

  That is, question Qi1 is a format related to "What is element E1 (product name in question) (What)?", And question Qi2 is "how is element E2 (return shipping fee)?" The question Qi3 is in the format of “What is the element E3 (future sale) (How)?”.

Further, each question Qi1, Qi2, Qi3 includes three options.
That is, the choices regarding question Qi1 are “TMXENERGY” (Answer 1-1), “TMXPOWERα” (Answer 1-2), “TMXPOWERβ” (Answer 1-3) as to what is the name of the product in question. These are three options.

Similarly, the options for question Qi2 are “customer burden” (answer 2-1), “cash on delivery” (answer 2-2), “customer paid after refund” (answer 2-3). ) Three options.
The options for question Qi3 are “Continue as is” (answer 3-1), “Cancel” (answer 2-2), “Continue but change description” (answer 3-3) These are three options.

  The operator of the transmitting terminal Ts also creates a correct answer for the information Quei including the question items. That is, in the information Quei shown in FIG. 8 (a), the answer (question 1-2) is the correct answer for the question Qi1, and the answer (answer 2-3) is the correct answer for the question Qi2. For question Qi3, the answer (answer 3-3) is the correct answer.

  The operator 80 of the transmitting terminal Ts that has created the information Quei including the predetermined information Infi and the question item specifies the other party (recipient) to which the information Quei including the predetermined information Infi and the question item is to be transmitted.

In the case of the present embodiment, there are three recipients, X, Y, and Z, and the recipients are specified by selecting the email addresses of three emails, X, Y, and Z, respectively.
After designating the recipients X, Y, and Z, the operator 80 of the transmission side terminal Ts transmits predetermined information Infi and information Quei including the question items from the terminal Ts to the destinations of these mail addresses.

  Further, the operator 80 of the transmission side terminal Ts transmits information about the correct answer about the information Quei including the question items from the terminal Ts to the database 5 connected to the transmission line 20 as a network to which the plurality of terminals T are connected. (See FIG. 1).

  When the information Quei including the predetermined information Infi and the question is transmitted from the transmission side terminal Ts, the information is transmitted to the transmission line 20, so that any reception side terminal TR connected to the transmission line 20 is transmitted. Will be able to receive.

  That is, the operator 80 of the receiving terminal TR, which is the receiver X, Y, Z, activates the program stored in the memory 40 of an arbitrary terminal TR and logs in to obtain predetermined information Infi and a question. Information Quei including the matter can be displayed on the display device 90.

FIG. 8B shows a state in which the received predetermined information Infi and information Quei including the question items are displayed on the display device 90 of the receiving terminal TRj (j: 1, 2, 3).
As shown in FIG. 8B, the display device 90 of the receiving terminal TRj is identical to the information Quei that includes the predetermined information Infi and the question items created on the display device 90 of the transmitting terminal Ts. Information is displayed.

  That is, the element E1 of the predetermined information Infi displayed is the product name “product TMXPOWERα” in the sentence, and the element E2 is “after the customer's burden” Refund ", and the element E3 is" Continue but description is changed "for future sales in the text.

  In addition, the question Qi1 in the information Quei including the question is a format related to “What is the element E1 (product name in question) (What)?”, And the question Qi2 is the element “E2 (return shipping fee) The question Qi3 is in the form of “What is the element E3 (future sale)?”.

Further, each question Qi1, Qi2, Qi3 includes three options.
In other words, three options of “TMXENERGY”, “TMXPOWERα”, and “TMXPOWERβ” are set as the options related to the question Qi1 as to what is the product name in question.

Similarly, three options of “customer burden”, “payment on delivery”, and “refund after customer burden” are set as options regarding the question Qi2.
Regarding the options related to the question Qi3, three options of “continue as it is”, “cancel”, and “continue but change the description” are set as to what to do with sales in the future.

  The operator 80 of the receiving terminal TR, who is the receiver X, Y, Z, confirms the contents of the predetermined information Infi displayed on the display device 90 of the terminal TR as shown in FIG. Answer information Ans for the three questions Qi1, Qi2, and Qi3 in the information Quei including

  For example, when the operator 80 is the receiver Y, “TMXPOWERα” is selected (answer A1) from the above three options for the question Qi1 as shown in FIG. 8B. In the same manner, select “Customer-paid Refund” from the above three options for Question Qi2 (Answer A3). Select “Change” (Answer A3).

  The operator 80 of the receiving terminal TR creates response information Ans including the responses A1, A2, and A3, and then transmits the response information Ans to the database 5. The database 5 stores the responses A1, A2, and A3 included in the transmitted response information Ans as the response information Ans of the receiver.

  Further, when the response information Ans is transmitted to the database 5, the database 5 stores the responses A1, A2, and A3 included in the response information Ans and the question Ts previously transmitted from the terminal Ts of the transmitting operator 80 as described above. It collates with the information regarding the correct answer about the information Quei including the matter.

  Here, when the recipient is Y as described above, the answers A1, A2, and A3 are all correct answers. Therefore, as shown in FIG. 7, the answer information An stored in the database 5 is “O” (correct answer) for the answer A1, “O” (correct answer) for the answer A2, and “O” for the answer A3. It is stored as (correct answer). Further, the database 5 calculates and stores the correct answer rate (Rate) for the answer information Ans as 100%.

  Further, the database 5 also judges and records the judgment (judge) of the accuracy of the answer information Ans according to the correct answer rate of the answer information Ans, and includes this in the answer information Ans. In the present embodiment, when the correct answer rate is 100%, A is determined, when the correct answer rate is 70 to 99%, B is determined, and when the correct answer rate is 40 to 69%, C is determined, and the correct answer rate is 10 to 10. If it is 39%, it is determined as D, and if the correct answer rate is 9% or less, it is determined as E.

  Accordingly, since the correct answer rate (Rate) for the reply information Ans when the recipient is Y is 100%, the database 5 determines the judgment (Judge) as A judgment as shown in FIG. Judge. Then, the database 5 records the determination information in the answer information Ans.

In the above description, the receiver Y among the X, Y, and Z has been described as a specific receiver. However, the case where the receiver is X and Z can be considered similarly with reference to FIG. it can.
For example, if the recipient is X and the correct answer rate for the answers A1, A2, and A3 is 75%, the database 5 determines that the correct answer rate (Rate) for the answer information Ans from X is 75%. (Judge) is recorded as B determination.
Furthermore, when the recipient has a correct answer rate of 0% for the Z answers A1, A2, and A3, the database 5 sets the correct answer rate (Rate) for the answer information Ans from Z to 75% and the judgment (Judge) to E. Record as a decision.

In this way, the reply information Ans by the receivers X, Y, and Z recorded in the database 5 can be referred to and confirmed by the terminal Ts on the transmission side.
At this time, for example, the software in the database 5 does not refer to the reply information Ans by the receiver whose judgment (Judge) is not a better judgment than the predetermined (for example, a judgment higher than the A judgment).

  Then, from the terminal Ts on the transmission side, only the reply information Ans by Y determined as A among the three reply information Ans by the receivers X, Y, and Z recorded in the database 5 can be referred to. As a result, the operator 80 of the terminal Ts on the transmitting side only understands the information Infi among the other parties X, Y, and Z that transmitted the information Infi, and the other understands the information Infi completely. You can easily know that you are not.

In the communication system of this invention, it is a figure which shows the structure by which the transmission side terminal (1st terminal) and the some receiving side terminal (2nd terminal) are connected via the transmission line. It is a figure which shows the example of the terminal used in the communication system of this invention, (a) is the perspective view, (b) is the side view. It is a figure which shows the example of an internal structure of the terminal shown in FIG. It is a flowchart which shows operation | movement of the communication system of this invention. It is a figure which shows the concept which shows the information Quest including the predetermined | prescribed information Infi (element in the information Infi is set to Ej) set in the terminal of a transmission side, and the question matter regarding the content of the predetermined information. It is a figure which shows the concept which shows the reply Ans with respect to the information Quei produced | generated in the terminal of the receiving side. In the database, the response status, correct answer rate, (Rate), and judgment (Judge) information on the generated response Ans (the response elements are A1, A2,..., Aj,..., An) are stored for each terminal TR. It is the figure which showed the state memorize | stored. (A) is the figure which showed the specific example of the information Quei which contains the predetermined information Infi shown in the display apparatus of the terminal Ts of a transmission side, and a question matter, (b) is a display apparatus of the terminal TR of a reception side. It is the figure which showed the specific example of the reply Ans with respect to the information Quei containing the question matter shown. In the conventional communication system, it is a figure which shows the structure by which the terminal of the transmission side and the some terminal of the receiving side are connected via the transmission line.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Communication system, 5 ... Database, 10 ... Communication system, 20 ... Transmission path, 30 ... Processing part, 40 ... Memory, 50 ... I / O, 60 ... Bus, 70 ... Terminal, 80 ... Operator, 90 ... Display device , 100 ... input device

Claims (3)

A first terminal that transmits predetermined first information to a transmission path; a plurality of second terminals that receive the first information from the first terminal via the transmission path; and a recording processing apparatus When a communication system having,
It said first terminal, said the first information, the first and second information including a plurality of choices for questions about the contents of information, via the transmission path of the plurality of second terminals To
Wherein the plurality of each of the second terminal in response to the answers by the operator to operate the second terminal to said second information received, the reply indicating whether the operator has selected one of the plurality of options Generating the third information including the information of, and transmitting to the recording processing device via the transmission path,
The recording processing apparatus includes:
The third information generated by the plurality of second terminals is referred to, and fourth information indicating which operator the third information is from is generated. For each option, generate fifth information indicating whether or not the selected option included in the information is correct,
Referring to the fourth information and the fifth information, the correct answer rate indicating the ratio of the selected option among the plurality of options is correct is calculated for each operator,
Record all of the third information, the fourth information, the fifth information, and the correct answer rate,
The first terminal reads the third information corresponding to the correct answer rate from the record processing device only when the correct answer rate recorded in the recording processing device is 100%, or the correct answer rate A communication system that does not read out the third information corresponding to the information from the recording processing device . The record processing device classifies the correct answer rate into a plurality of stages, records the classification result as sixth information,
The first terminal corresponds to the third information corresponding to the sixth information only when the sixth information recorded in the recording processing device is a classification indicating that the correct answer rate is 100%. Information is read from the recording processing device, or the third information corresponding to the sixth information is not read from the recording processing device.
The communication system according to claim 1. A first terminal that transmits predetermined first information to a transmission path; a plurality of second terminals that receive the first information from the first terminal via the transmission path; and a recording processing apparatus A communication method of a communication system comprising:
The first terminal receives the first information and the second information including a plurality of options as a question regarding the content of the first information via the transmission path. The first step to send to
In response to an answer by the operator who operates the second terminal with respect to the received second information, the plurality of second terminals, regarding an answer indicating which of the plurality of options the operator has selected A second step of generating third information including information and transmitting the information to the recording processing device via the transmission path;
The recording processing device refers to the plurality of third information generated by the plurality of second terminals, and generates fourth information indicating which operator the third information is from And the third step to
A fourth step in which the recording processing device generates, for each option, fifth information indicating whether or not the selected option included in the third information is correct;
The record processing device refers to the fourth information and the fifth information, and calculates a correct answer rate indicating a ratio that the selected option is correct among the plurality of options for each operator. Steps,
A sixth step in which the recording processing device records all of the third information, the fourth information, the fifth information, and the correct answer rate;
The first terminal reads the third information corresponding to the correct answer rate from the record processing device only when the correct answer rate recorded in the recording processing device is 100%, or the correct answer rate A third step of not reading out the third information corresponding to the recording processing device;
A communication method comprising:

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