JP4836105B2 - Reservation system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a reservation system that collects customers who receive services on behalf of various service providers and receives reservations .
[0002]
[Prior art]
There are companies that provide services mainly for reservation customers, such as beauty salons and driving schools. In order to receive such a service, the customer made a reservation by calling or going to the store. For example, in the case of a beauty salon, the interval between visits is generally fixed, but there are few cases of making the next reservation on the way home after receiving the service, and when you want to go next, call the store from yourself It is normal to make a reservation.
[0003]
[Problems to be solved by the invention]
In this way, relying only on contact from customers may lead to free time when reservations cannot be made if there are times when reservations are flooded and there are cases where it is necessary to refuse. It is a loss to leave the free time as it is.
For this reason, it is conceivable to make a phone call or send an e-mail in order to inform the customer that there is a free time and encourage the customer to visit the store during that time.
[0004]
However, in order to make contact as described above, the store clerk must check the reservation table or check the customer's store visit history. The reason for checking the store visit history is to select a customer with a high probability of deciding to visit by phone. And according to the customer's reply, you must fill in the reservation table. In other words, contacting customers to reduce free time and accepting reservations were time-consuming tasks.
Moreover, since the above method cannot be used for new customers who have not visited the store in the past, the only way to increase the number of customers is to increase the number of leaflets and change the distribution location. It was.
[0005]
An object of the present invention is to provide a reservation system that can reduce the work burden for collecting reservation customers and efficiently collect customers for each service provider.
Another object is to provide a reservation system that increases customer satisfaction and improves the return visit rate.
[0006]
[Means for Solving the Problems]
The first invention creates the contents of the reservation status table and the reservation right table while referring to the stored reservation status table and the reservation right table based on an instruction from the terminal connected via the communication means. A reservation system comprising a management computer, wherein the reservation status table is a table prepared for each service provider and indicating a service reservation status in association with a date and time, and the reservation of the service by the management computer As a flag indicating a situation, a reservation flag column is a column in which a free time flag, a temporary reservation flag, or a main reservation flag is set, and the reservation right table is a table showing a list of the services that can accept reservations. A store name column that is a column in which provider information representing the service provider is set by the management computer, and a column associated with the store name column, A provision time frame field that is a field for setting a reservation available date and time that is a specific date and time at which the service can be reserved by the management computer, and the management computer includes the provider information of the service and the service information Along with the input of information indicating the service reservation possible date and time, the reservation status table prepared for the service provider is referred to, and the reservation flag column corresponding to the service reservation possible date and time in the reservation status table is empty. A time flag is set, and the reservation right table is referred to. The provision time frame column of the reservation right table and the store name column corresponding to the provision time frame column respectively indicate the reservation possible date and time of the service and the provider of the service. Means for setting information; means for causing the terminal to display the reservation right table; and a list of services indicated in the reservation right table at the displayed terminal; The service provider represented by the provider information included in the purchase signal when a purchase signal for the specific service is input from the displayed terminal by selecting a specific service from With reference to the prepared reservation status table, a provisional reservation flag is set in the reservation flag column corresponding to the reservation possible date and time included in the purchase signal of the reservation status table, and the reservation right table is referred to, Among the services shown in the reservation right table, for the service corresponding to the provider information and reservation available date / time included in the purchase signal, the means for inputting a mark and the specific selected from the terminal that has input the purchase signal When a reservation signal is input for the service, the reservation status table is referred to, and the reservation flag is displayed in the reservation flag column of the reservation status table corresponding to the reservation signal. It has a feature in that it has a means for setting .
[0007]
The reservation right is a right to receive a specific service in a specific unit time frame.
Further, the purchase signal is a signal for notifying the management computer of the intention of purchase when the customer-collecting agent purchases the reservation right from the presented reservation right table. Further, the book reservation means that the customer has purchased the reservation right purchased by the customer-collecting company, and the book reservation signal informs the management computer that the book reservation has been made at that time. This is a signal to be transmitted.
[0008]
A second invention is the management computer, and at the same time setting this reservation flag in the reservation status table, characterized in that comprising means for issuing a reservation number.
The above reservation number is used to prove that the last customer who purchased the reservation right has purchased the reservation right by, for example, presenting it to the service provider when receiving the service corresponding to the reservation right. Is.
[0009]
According to a third aspect of the invention, the management computer sets, in the reservation right table, a reservation acceptance deadline that is a deadline for accepting a reservation for each reservation available date and time of the service, and when the reservation acceptance deadline is reached. Means for changing the free time flag in the reservation flag column of the reservation status table corresponding to the reservation available date and time of the service to the automatic reservation disabled flag with reference to the reservation status table, and the reservation of the service that has become the reservation disabled flag And a means for creating a list of possible dates and times for each service provider information .
According to a fourth aspect of the invention, the management computer sets, in the reservation right table, a reservation acceptance deadline that is a deadline for accepting a reservation for each reservation available date and time of the service, and when the reservation acceptance deadline is reached, Means for referring to the reservation right table and deleting from the reservation right table the display of the reservation available date and time set in the provision time frame column of the service and the provider name set in the store name column where the purchase signal is not input And a means for creating the deleted display list for each provider information .
[0010]
According to a fifth aspect of the present invention, the reservation status table is set with a temporary reservation expiration date that is a time limit that can hold a setting state of the temporary reservation flag in the reservation flag column. A means for determining whether or not the expiration date has been reached, and when the provisional reservation expiration date is determined, the reservation signal is input at the reservation possible date and time of the service for which the provisional reservation expiration date has been set. And a means for changing the set provisional reservation flag to a free time flag when it is determined that there is not .
The sixth invention is characterized in that the terminal is connected to the management computer via communication means .
[0012]
DETAILED DESCRIPTION OF THE INVENTION
1 to 4 show a first embodiment of the present invention.
As shown in FIG. 1, a customer attracting trader terminal 2 and a store terminal 3 are connected to the management computer 1 via the Internet N. The plurality of store terminals 3 are terminals for different service providers and are service provider terminals of the present invention. Here, the Internet N is used as the communication means of the present invention, but the communication means may be a mobile phone network or the like.
The management computer 1 is installed in a customer collection management center C that manages this system, and the customer collection company terminal 2 is installed at each customer collection company.
[0013]
In addition, each customer collection company has its own customer 4. The customer 4 may or may not have a terminal connected to the customer collection terminal 2 by communication. However, in this first embodiment, it is assumed that each customer-collecting company has a customer database including the attributes and preferences of its own customers.
The customer collection management center C manages the reservation status table 5 shown in FIG. The reservation status table 5 in FIG. 2 is a reservation status table for a specific store A.
The reservation status table 5 includes a service provision unit time frame display column 6 and a corresponding reservation status column 7.
[0014]
Each store registers a reservation right that specifies a unit time frame for accepting a reservation from the store terminal 3 to the management computer 1. On the management computer 1 side, a reservation status table 5 for each store is created based on the received reservation right and stored. The reservation status table 5 can be viewed from the store terminal 3 at any time.
However, the reservation status table 5 of different stores cannot be seen.
[0015]
The reservation status table 5 is set corresponding to all business days for each store and stored in the management computer 1, but here, as an example, July 4th as of June 29th. The reservation status of
The reservation status field 7 includes a reservation flag field 8, a supplier ID / reservation number field 9, and a reservation acceptance time limit field 10. The reservation flags include “0” to “3”, which are an empty time flag “0”, a temporary reservation flag “1”, a main reservation flag “2”, and an automatic reservation disable flag “3”, respectively.
[0016]
The free time flag "0" is a flag to be set to hurt position time frame such not contain a reservation.
Further, the provisional reservation flag “1” is set when the customer collection company purchases the reservation right.
The reservation flag “2” is a flag that is set when the customer collection company sells a reservation right to his / her customer member and inputs the reservation right to the management computer 1.
[0017]
Furthermore, the automatic reservation disable flag “3” is a flag that is set in the unit time frame that the store has decided not to accept reservations. For example, the reservation disable flag “3” may be set for a break time, a preparation time, etc., but a reservation acceptance deadline is set in advance so that reservations can be accepted until that deadline. Alternatively, the idle time flag “0” may be set, and the reservation unavailable flag “3” may be changed when the reservation acceptance deadline is reached.
[0018]
Further, in the above-mentioned supplier ID / reservation number column 9, when the customer collection company purchases the reservation right, the purchase customer supplier ID is entered, and the customer collection company sells the reservation right to his / her customer. At that time, a reservation number described later is input. Here, the reservation number is underlined to distinguish it from the vendor ID.
That is, from each store terminal 3, the reservation status of the store can be known from the reservation status table 5.
[0019]
The reservation acceptance deadline is a deadline for accepting a reservation through the customer collection management center C. Even if the reservation right has been registered in the management computer 1, if the reservation acceptance deadline is reached, the registration is deleted. For example, in the case of a company that takes time to prepare for service provision for reservation customers, if the reservation is made immediately before the service provision date or provision time frame, the reservation acceptance deadline is set. This is because there are things that you cannot do. In the case of such an industry, it is possible to prevent a previous reservation from being made by setting a reservation acceptance deadline in consideration of preparation time.
The reservation acceptance deadline can be freely set or canceled on the store side. However, when setting or changing the reservation acceptance deadline, it must be registered in the management computer 1 without fail.
[0020]
Further, the management computer 1 creates a reservation status table 5 of each store as shown in FIG. 2 based on the reservation right registered from each store terminal, and all the reservation right is classified by service genre, Alternatively, the reservation right table 15 shown in FIG.
The reservation right table 15 shown in FIG. 3 is a reservation right table for each industry. Here, the reservation right table of the beauty salon is shown. FIG. 3 is a table displaying all reservation rights for one week from July 1 to July 7 at the beauty salon.
[0021]
The reservation right table 15 includes a service content column 16, a store name column 17, a provision time frame column 18, a sales point column 19, a price column 20, an acceptance deadline 21, and a sold column 22.
The service content column 16 displays the service content that can be provided in the time frame at the store. For example, in the case of a hairdressing salon, if the services that can be provided during that time period are specified, such as only cuts or only coloring, they are displayed in this column. If it is decided, there is no need to display it.
[0022]
The store name column 17 displays the store name and location. The location may be an address or a branch name such as “XX store”.
The provision time frame column 18 displays a time frame for accepting a reservation, the sales point column 19 displays a sales point for each store and its service, and the price column 20 displays a service provision price. .
The store name column 17 may display the URL of the home page instead of the address of the store, and link to each home page from there. In this case, since the sales point can be seen in addition to the store location on the homepage, the selling point column 19 need not be provided in the reservation right table 15.
[0023]
The customer collection provider accesses the management computer 1 to display the reservation right table 15 as shown in FIG. 3, and purchases the reservation right in consideration of the service contents, time frame, price and other conditions. . When purchasing a reservation right, when a purchase signal is transmitted from a purchase application screen (not shown), the management computer 1 sets a temporary reservation for the reservation right. When this temporary reservation setting process is performed, the temporary reservation flag “1” is set in the reservation flag column 8 of the corresponding reservation right in the reservation status table 5 for each store in FIG. 9 is the purchaser's ID. At each store, by looking at the reservation status table 5, it is possible to grasp the reservation status such as the provisional reservation has been made.
[0024]
At this time, the sold mark “◯” is entered in the sold column 22 of the reservation right table 15 of FIG. That is, the customer attracting agent considers the purchase only for the reservation right for which the mark “◯” is not displayed in the sold column 22. However, when the management computer 1 sets a provisional reservation, the reservation right display may be deleted from the reservation right table 15 presented to each customer service provider terminal 2. In this way, the customer collector can consider all displayed items as purchase targets.
[0025]
On the other hand, on the trader terminal 2 side, when a specific reservation right is purchased from the reservation right table 15, a list of the reservation right is created and presented to the customer. Then, the customer is encouraged to purchase the reservation right, that is, to make a reservation. Here, the list of reservation rights to be presented to the customer may be displayed on the homepage of this supplier, or may be notified by telephone or postcard.
If this customer-collecting company has customer data including attribute data relating to their own customer preferences, etc., it is possible to recommend a reservation right that matches the customer's needs. In particular, if each customer's e-mail address is managed, a recommendation e-mail with a reservation right can be sent in a timely manner.
[0026]
When the customer purchases a specific reservation right from among the reservation rights purchased by the customer-collecting agent, a reservation signal indicating that the reservation right has been sold is transmitted from the supplier terminal 2 to the management computer 1. The sales method of the reservation right to the customer may be mail order through the Internet, or may be a method in which the customer goes directly to the customer collection company and purchases. In any case, the customer attracting trader transmits the reservation signal from the trader terminal 2 to the management computer 1.
The management computer 1 that has received the reservation signal sets the reservation flag “2” in the corresponding reservation right and issues a reservation number for the reservation right to the customer-collecting agent. Upon receipt of the reservation number, the customer-collecting company informs the customer who has purchased the reservation right of the reservation number, and the customer goes to the store for service with the reservation number.
[0027]
Further, the reservation number is input in place of the supplier ID in the supplier ID / reservation number column 9 of the reservation status table 5 of FIG. 2 described above. Therefore, the store side can know that the main reservation has been made, and can authenticate the customer by the reservation number and provide the service.
On the other hand, if the reservation acceptance deadline displayed in the acceptance deadline column 21 of FIG. 3 has not been purchased by the customer collector, the management computer automatically makes a reservation from the reservation right table 15. The right is deleted and the reservation flag in the reservation status table shown in FIG. 2 is changed to an automatic reservation disable flag “3”. Further, a list of unsold reservation rights may be created for each store and displayed on the store terminal 3. In this way, if the store is informed that the reservation right has not been sold by the deadline, the store can make an effort to make a reservation on its own, take a rest, or respond. it can.
[0028]
In FIG. 4, the flow of charges in this system is indicated by arrows.
First, a store using this system pays a system usage fee a such as a membership fee to the customer collection center. The customer-collecting agent pays the purchase fee b for the reservation right to the store via the management center. The customer 4 purchases the reservation right from the customer collection agent at a charge c. If charge c> charge b at this time, (c−b) will be the profit of the customer attracting trader.
In addition, when the customer 4 receives a service at a store, the store 4 provides the service at (regulated fee dc).
The flow of charges shown in FIG. 4 is merely an example, but if this is done, both the customer collection management center C and the customer collection company can make a profit.
[0029]
In addition, the above reservation system eliminates the need for each store to spend time and effort on reservation reception and work for attracting customers. In particular, even for time frames in which reservations are difficult to make and are often vacant, the possibility of making reservations increases by registering with the customer collection management center C.
Based on the customer data, the customer collection agent can obtain a reservation right that meets the needs of the customer and provide it to the customer. Therefore, it is possible to attract customers more reliably than collecting customers at each store. At each store, there is a limit to the number of customers that can be managed when trying to understand customer needs. If you focus too much on collecting customer data, the original service may be neglected. However, with this system, you can concentrate on your main business.
[0030]
On the other hand, if a customer attracting company has a customer database that collects customer attribute data, it can select an efficient reservation right so that the purchased reservation right can be reliably sold to the customer. Moreover, as long as the needs of customers in various fields are grasped, reservation rights for various stores and various types of industries can be handled. Even if it is not possible to establish a business simply by acting on behalf of a customer at a single store, it is possible to make it a single business by allowing a single customer-collecting agent to collect customers at a plurality of stores.
[0031]
In addition, this system can be established even if there is another subcontracting customer collection company as a customer of the customer collection company. In other words, the higher-level customer collection company purchases the reservation right from the above management center, sells the reservation right to the subcontractor collection company, and this subcontractor collection company further sells the reservation right to its own customers. It is. By doing so, it is also possible to use a subcontracting customer collection company that better understands the needs of the final customer.
[0032]
The reservation right table 25 shown in FIG. 5 is for explaining the second embodiment of the present invention. The second embodiment is different from the first embodiment in that the management computer 1 sets a temporary reservation expiration date when setting a temporary reservation for a specific reservation right.
However, since other configurations and functions are the same as those in the first embodiment, the entire configuration of the system will be described with reference to FIG.
When a purchase signal is input from the customer service provider terminal 2 for a specific reservation right, the management computer 1 sets the reservation flag of the corresponding reservation right to “1” in the reservation right table 25 of FIG. Set a provisional reservation. At that time, a provisional reservation expiration date is set. The reservation right table 25 includes a provisional reservation expiration date column 11 for displaying a provisional reservation expiration date.
[0033]
The provisional reservation validity period is a period during which the provisional reservation state can be maintained, and the provisional reservation becomes invalid if the main reservation is not set within the period.
In other words, the management computer 1 monitors whether or not the reservation right for which the provisional reservation is set has reached its reservation deadline. When the reservation deadline is reached, the temporary reservation is canceled and the reservation status flag is changed from the temporary reservation flag “1” to the free time flag “0”. Therefore, the reservation right becomes a new purchase target of the customer attracting trader. Temporary reservations can be set and the customer-collecting agent can purchase it again, or other customer-collecting agents can purchase it.
In this way, if the provisional reservation expiration date is set, even if the reservation right purchased by the customer-collecting agent and set for the provisional reservation is not sold to the customer of the purchased agent, the reservation right is wasted. Less.
[0034]
The reservation system can be used not only for beauty salons but also for providing various services. For example, it is possible to deal with any service based on reservations, such as rental of sports facilities such as driving schools and tennis courts, and dentists.
Furthermore, this system can be applied not only to customers visiting a store to receive services, but also to industries that provide services by making a business trip at home or the like.
[0035]
【The invention's effect】
According to the first to sixth inventions, the service provider side can promote a reservation at a specific date and time with little effort and time for collecting reservation customers . There is a high possibility that a reservation will be made even in a time frame in which it was difficult to make a reservation in the past.
[0036]
According to the second invention, the customer who actually receives the service can be collated by the reservation number when the service is provided. Therefore, it is possible to prevent a customer who has not purchased a reservation right from impersonating a purchaser and receiving a service.
In the third and fourth inventions, a reservation immediately before service provision is not entered by setting a reservation acceptance deadline. In particular, when preparation for a reservation customer is necessary, the preparation time can be taken.
In particular, according to the fourth invention, for a purchaser of a reservation right table service, service provider information and a provision time frame column corresponding to a service for which the purchase acceptance period has not passed and the purchase signal has not been input. Is deleted from the reservation right table, so there is no attempt to purchase a specific service provider who is not accepting reservations.
Then, the service provider can be informed that the reservation right has not been sold.
[0037]
According to the fifth aspect of the present invention, it is possible to reduce a reservation right that is wasted without being sold to a customer while being purchased by a purchaser of a reservation right service due to the provisional reservation expiration date.
According to the sixth invention, the terminal is connected to the reservation system via the communication means, and if the date and time for providing the service is registered, it is possible to promote the reservation of the time when the reservation is desired. Further, since the service provided by each service provider in the reservation right table can be selected, it is possible to easily reserve a service that suits the taste.
[Brief description of the drawings]
FIG. 1 is an overall configuration diagram of a system of the present invention.
FIG. 2 is a reservation status table of a specific store in the first embodiment.
FIG. 3 is a reservation right table according to the first embodiment.
FIG. 4 is a diagram showing a fee flow in the system of the first embodiment.
FIG. 5 is a reservation right table in the second embodiment.
[Explanation of symbols]
1 Management Computer 2 Customer Service Terminal 3 Store Terminal N Internet 5 Reservation Status Table 15 Reservation Rights Table

Claims (6)

Reservation provided with a management computer that creates the contents of the reservation status table and the reservation right table while referring to the stored reservation status table and the reservation right table based on an instruction from the terminal connected via the communication means In the system, the reservation status table is a table prepared for each service provider, indicating a service reservation status in association with a date and time, and the management computer uses the flag indicating the service reservation status as a flag. A reservation flag column which is a column in which a free time flag, a tentative reservation flag, or a main reservation flag is set, and the reservation right table is a table showing a list of services that can accept reservations, and the management computer A store name column in which provider information representing the service provider is set, and a column associated with the store name column, the management computer A provision time frame field that is a field for setting a reservation available date and time, which is a specific date and time when the service can be reserved, and the management computer provides the service provider information and the service With reference to the information indicating the available reservation date and time, the reservation status table prepared for the provider of the service is referred to, and an empty time is displayed in the reservation flag column corresponding to the available reservation date and time of the service in the reservation status table. The flag is set and the reservation right table is referred to, and the reservation time and date of the service and the provider information of the service are respectively displayed in the provision time frame column and the store name column corresponding to the provision time frame column of the reservation right table. Means for displaying the reservation right table on the terminal, and a specific service is selected from a list of services indicated in the reservation right table on the displayed terminal. When the purchase signal for the specific service is input from the displayed terminal by selecting the service, the service provider represented by the provider information included in the purchase signal is prepared. With reference to the reservation status table, a provisional reservation flag is set in a reservation flag column corresponding to the reservation available date and time included in the purchase signal of the reservation status table, and the reservation right table is referred to. Among the services shown in FIG. 4, for the service corresponding to the provider information and reservation available date / time included in the purchase signal, the means for inputting a mark, and the specific service selected from the terminal that has input the purchase signal Means for referring to the reservation status table when the main reservation signal is input and setting the main reservation flag in the reservation flag column of the reservation status table corresponding to the main reservation signal And a reservation system. Said management computer, and at the same time setting this reservation flag in the reservation status table, the reservation system according to claim 1, further comprising a means for issuing a reservation number. 3. The reservation system according to claim 1, wherein the management computer sets, in the reservation right table, a reservation acceptance deadline that is a deadline for accepting a reservation for each reservation available date and time of the service, Means for changing the free time flag in the reservation flag column of the reservation status table corresponding to the reservation available date and time of the service to the automatic reservation disabled flag with reference to the reservation status table when the reservation acceptance deadline has been reached; A reservation system comprising means for creating, for each service provider information, a list of reservation available dates and times for a service that has become an unusable flag . 4. The reservation system according to claim 1, wherein the management computer sets, in the reservation right table, a reservation reception deadline that is a time limit for receiving a reservation for each reservation available date and time of the service. When the reservation acceptance deadline is reached, the reservation right table is referred to, and the provisionable date and time set in the service provision time frame column in which the purchase signal is not input and the provision set in the store name column A reservation system comprising means for deleting the display of the provider information from the reservation right table and means for creating a list of the deleted display for each provider information . The reservation system according to any one of claims 1 to 4, wherein a temporary reservation expiration date, which is a time limit for holding a setting state of the temporary reservation flag in the reservation flag column, is set in the reservation status table. The management computer determines whether or not the provisional reservation expiration date has been reached, and the service for which the provisional reservation expiration date has been set when it is determined that the provisional reservation expiration date has been reached. A reservation system comprising means for changing the set provisional reservation flag to a free time flag when it is determined that the reservation signal has not been input at the reservation available date and time . A terminal used for the reservation system according to claim 1, connected to the management computer via a communication means.

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