JP4860573B2 - Image processing device - Google Patents

Description

  The present invention relates to an image processing apparatus such as a copying machine, a printer, or a printing machine that includes a display unit that can display an abnormal display of the apparatus.

As a multifunction machine having a display screen capable of operation input, in Patent Document 1, normally, a transition is made from a basic operation screen displayed on the display screen to a basic state display screen, and the selection input button on the basic state display screen is displayed. The status of the unit selected in step 1 is further transitioned to. When a fault occurs in the unit status, the highest priority fault among the faults that have occurred is displayed as an icon on the basic operation screen. The contents of transition to the state display screen of the highest priority failure without transition to the state display screen are shown.
JP 2007-104451 A

  By the way, Patent Document 1 shows a method of shifting to a display screen in an abnormal state when an abnormality occurs, unlike a normal operation screen. Even if a plurality of abnormalities occur, it is impossible to grasp all the abnormalities.

  In view of the above, an object of the present invention is to provide an image processing apparatus that can grasp all of a plurality of abnormalities and can easily check an abnormal state even when the apparatus has a plurality of abnormalities. And

In order to achieve the above object, the present invention includes an abnormality detection unit that detects an abnormality of a device, an abnormality determination unit that determines a detected abnormality, and a display unit that displays the state of the device based on the determined abnormal state, The display unit selectively or hierarchically displays a plurality of abnormal states, displays the number of abnormalities that have occurred using a tag, and allows a plurality of abnormality displays to be selected by the tag. Features.

  According to the above configuration, since the display unit selectively or hierarchically displays a plurality of abnormal states, it is possible to grasp all of the plurality of abnormalities even when a plurality of abnormalities occur. In addition, it is possible to confirm an abnormal state that a user or a service person pays attention to (a frequently occurring abnormality or a fatal abnormality of the apparatus).

  The display unit can display the number of abnormalities that have occurred. For example, the number of abnormalities that have occurred can be displayed by operating buttons that sequentially turn a plurality of abnormal display screens. Also, the number of abnormalities that have occurred can be displayed using tags. A plurality of abnormality displays can be selected by the tag display as the mark.

  Further, the display unit can display further troubleshooting (problem solving method) from the abnormality display. Thereby, operation to a user can be supported.

  The display unit can display a plurality of abnormalities in parallel. Thereby, the user can confirm a plurality of abnormal displays.

  As described above, according to the present invention, a plurality of abnormal states can be selectively or hierarchically displayed, and even when a plurality of abnormalities occur, all of the plurality of abnormalities can be grasped and used. It is possible to confirm an abnormal state that is focused on by a person or service person.

  FIG. 1 is a functional block diagram of an image processing apparatus (digital multifunction peripheral) according to an embodiment of the present invention. The image processing apparatus 10 is a multifunction device including an image forming unit 11, a scanner unit 12, and a facsimile communication unit 13, and operations of these units are performed from the operation display unit 17 via the control unit 15.

  The image forming unit 11, the scanner unit 12, and the facsimile communication unit 13 are connected to the control unit 15 and operate according to a control signal from the control unit 15. Each function unit is provided with an abnormality detection unit 16 that detects an abnormality of the function unit, and an abnormality signal detected by each abnormality detection unit 16 is input to the control unit 15.

  The control unit 15 is for causing each unit such as an image forming unit constituting the multi-function peripheral to cooperate with each other. The control unit 15 is an interface (operating display unit 17 that enables user input / output) and an interface connected to each functional unit ( (Not shown), and includes a CPU 18, a ROM 19, a RAM 20, and a storage unit 21.

  The control unit 15 receives an abnormality signal from each function unit, and the abnormality determination unit 22 determines the detected abnormality. The abnormal state determined by the abnormality determination unit 22 is stored in the storage unit 21 and the state of the apparatus is displayed on the operation display unit 17 based on the abnormal state.

  The ROM 19 stores data and programs necessary for controlling the multifunction device, and message contents to be displayed when a failure occurs in each part of the multifunction device.

  The operation display unit 17 includes a display screen including a touch panel and a liquid crystal screen, and further allows an operation input to be displayed. Further, the operation display unit 17 displays an image, accepts an operation input from the touch panel on the screen, and displays commands from the control unit 15. A plurality of abnormal states are selectively or hierarchically displayed based on the signal.

  FIG. 2 is a configuration diagram of an operation panel as the operation display unit 17 applied to the multifunction machine. The operation panel 17 includes a liquid crystal touch panel 25 and various operation keys 26. The liquid crystal touch panel 25 is configured by arranging a touch panel on the surface of a liquid crystal display (LCD = Liquid Crystal Display). The liquid crystal display performs setting and operation of the digital multifunction peripheral and displays the processing status of the digital multifunction peripheral. When a button displayed on this screen is pressed, it is detected which button is pressed via the touch panel. Based on the detection, the digital multifunction peripheral is set or operated while appropriately changing the screen display. The various operation keys 26 can set or operate the digital multi-function peripheral as in the touch panel. Examples of the various operation keys 26 include a start key, a numeric keypad, and a clear key as shown in FIG.

  FIG. 3 shows an example of an error screen displayed when an abnormality occurs in the apparatus. When an error occurs, an error display 29 with a high abnormal level is displayed. “Abnormal level 1” 30, “Abnormal level 2” 31 having a high abnormal level, and “Abnormal level 3” 32 having a low abnormal level can be selected and displayed for each level. When a plurality of abnormalities occur in each level, a “next” button 33 or a “return” button 34 allows a plurality of error content screen displays 35 to be displayed.

  FIG. 4 shows a screen display example when the “Next” button 33 is selected from FIG. By operating the “next” button 33 or the “return” button 34, a plurality of error content screen displays 35 within the same abnormality level are possible. In this display example, when there is one error, the “next” button or the “return” button is grayed out and cannot be selected.

  FIG. 5 shows different screen display examples. This is an example in which a tag 37 in place of the “next” button 33 or the “return” button 34 shown in FIG. 3 is displayed. In this example, a plurality of error tags 37 of the same level are arranged below the error content, and it can be understood that seven types of errors have occurred in “abnormal level 1”.

  FIG. 6 shows an example in which a “detail” tag 39 as a help button is provided on the error screen shown in FIG. The error content 35 is displayed as a code so that it cannot be identified by a general user. For this reason, a detailed tag 39 is provided in order to notify a user who has some knowledge of the functions of the multifunction device to an abnormal state.

  FIG. 7 shows a display example when the “detail” tag 39 shown in FIG. 6 is selected. When the “detail” tag 39 is selected, both the detailed error information 35 and the coping method 40 due to the occurrence of the error are displayed in parallel, and the operation to the user can be supported.

  As described above, even if an error occurs in the device, it is possible to check all of the multiple error factors, so the user checks the display content and informs the service person of all the error details. Can do. Since the service person can perform maintenance after grasping all the causes of the abnormality, the serviceability can be improved and the maintenance time can be shortened.

  Note that the present invention is not limited to the above-described embodiment, and it is needless to say that many modifications and changes can be made within the scope of the present invention.

1 is a block diagram of the main configuration of an image processing apparatus according to an embodiment of the present invention. FIG. 2 is a diagram showing a configuration of an operation panel applied to the multifunction machine. Figure showing an example of an error display screen A diagram showing an example of the display screen when the “Next” button is selected from FIG. Figure showing examples of different error display screens FIG. 5 is a diagram showing an example in which a “detail” tag is provided on the error display screen shown in FIG. The figure which shows the example of a display when the "detail" tag shown in FIG. 6 is selected

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Image processing apparatus 11 Image forming part 12 Scanner part 13 Facsimile communication part 15 Control unit 16 Abnormality detection part 17 Operation display part 18 CPU
19 ROM
20 RAM
21 Storage Unit 22 Abnormality Determination Unit 25 LCD Touch Panel 26 Operation Key

Claims (4)

An abnormality detection unit that detects an abnormality of the device, an abnormality determination unit that determines the detected abnormality, and a display unit that displays the state of the device based on the determined abnormal state. An image processing apparatus characterized in that the number of abnormalities that have occurred is displayed using a tag, and a plurality of abnormality displays can be selected by the tag . The plurality of abnormal states can be selectively displayed according to an abnormality level, and the number of abnormalities that have occurred is displayed using a tag according to each abnormality level . Image processing device. Display unit, an image processing apparatus according to claim 1 or 2, characterized in that it is capable of displaying a problem solving method from an abnormal display. The display unit is provided with a help button for displaying both an abnormality display and a problem solving method, and both the abnormality display and the problem solving method are displayed by selecting the help button. the image processing apparatus according to.

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