JP4868263B2 - Line operation state management device and line operation state management system - Google Patents

Description

  The present invention relates to a technique for efficiently managing the operating state of a telephone line.

  Conventionally, the opening of a telephone is performed by contracting with a telephone company and connecting a telephone, a FAX transceiver, a telephone exchange, or the like to a contracted line obtained by the contract. Also, companies often need to install and connect multiple telephones. In this case, for example, one contract line can be operated as a plurality of virtual lines, and each telephone can be connected. It is also like.

  In addition, companies have added or opened telephone lines and connected telephones as offices were expanded or expanded, or suspended telephone lines that were no longer used, or reactivated telephone lines that were suspended. There are also frequent operations. As for the management of telephone lines and telephones whose operating status (whether in use or inactive) and connection status (connection location, line number, etc.) change accordingly, for example, the network equipment manager or general affairs manager of the company It was entrusted to the person etc. Patent Document 1 below discloses a technique related to a device that calculates and manages information on a database with respect to monthly charges for a plurality of telephones connected to a private branch exchange.

Japanese Patent Laid-Open No. 07-327095

  However, the management of telephone lines and telephones has a problem that it is difficult for an administrator to collectively manage because the operating state and connection state change appropriately as described above. In particular, with regard to line suspension and re-operation, for example, a suspended contracted line previously used at the Tokyo office with the line number “03-xxxx-cccc” is replaced with another line number “06” at the Osaka office. It may be accompanied by a change in the line number, such as reusing it with “-zzzz-dddd”, and it is difficult to track and manage the transition.

  In addition, such changes to the usage of contract lines are often made on a site-by-site basis, such as at each office, and the information is often not sent to the headquarters. Therefore, more information about telephones and telephone lines is available. Making it difficult to manage.

  In order to solve the above problems, the present invention assigns an ID to a contracted line or a virtual line and manages whether the line is inactive or in operation by linking the ID to the contracted line or virtual line. Provided is a line operating state management apparatus capable of identifying the identity of the line and easily tracking and managing the transition of various types of information related to the line accompanying the change in the line number as described above.

  Specifically, it is a line operation state management device for managing operation state information of a plurality of telephone lines, and a line number input unit for inputting a line number, and the line is in operation or not in use. An operation state input unit that inputs whether the operation state is input, and a station line ID that is an ID for identifying the identity of a line whose operation state has changed due to an input to the operation state input unit regardless of the difference in line number. A line operation state management device is provided that includes an operation state storage unit that stores the link information in association with a station line ID generation unit that generates the station line ID as necessary.

  Further, the present invention provides a line operation state management device configured to manage the installation locations of a plurality of telephones related to a line managed in association with the operation line and the office line ID, and whether the line is a physical line. A line operation state management device configured to identify and manage a virtual line is also provided. It also manages the line operating state management device configured to identify and manage whether the line is direct-in or switchboard-accommodated, or the facility information related to the switch used by the line. Also provided is a line operating state management device capable of performing the above.

  Further, when there is a change in the operation state of the line identified by the one office line ID, the information before the change of the line indicated by the station line ID is retained, thereby referring to the station line ID. We also provide a line operating state management device with a function that can grasp changes in operating state, line number, installation location, line type, application, and equipment as a history.

  Also, the line operation with the function of inputting the above operation status and other information to the line operation status management device using the order information for the construction or setting change of the telephone line and the sales information based on it. A state management system is also provided.

  Specifically, an order information storage device having an order information reception unit that receives input of order information for construction of a telephone line or setting change, an order information storage unit that stores received order information, and order information A sales information reception unit that receives input of the telephone line equipment or / and the telephone line information and corresponding sales information in association with the order information stored in the storage unit, and the sales information that stores the received sales information A sales information storage device having a storage unit, and an information input unit for inputting the telephone line information included in the received sales information to the line operation state management device described above, the line operation state management device described above, A line operation state management system comprising:

  According to the present invention having the above-described configuration, even if the line number is changed due to a change or the like of the telephone connection area due to the suspension / re-operation of the line, the transition can be made by referring to the office line ID. In addition, the user can easily manage and grasp such information collectively.

The figure showing an example of the management screen displayed based on the information hold | maintained at the line | wire operating state management apparatus of Example 1. The figure showing another example of the management screen displayed based on the information hold | maintained in the circuit | line operation state management apparatus of Example 1. FIG. The figure showing an example of the functional block in the line operation state management apparatus of Example 1. FIG. 3 is a conceptual diagram illustrating an example of a data table held in an operation state holding unit of the line operation state management device according to the first embodiment. The figure showing an example of the hardware constitutions in the line operation state management apparatus of Example 1. 7 is a flowchart illustrating an example of a process flow in the line operating state management apparatus according to the first embodiment. The figure showing an example of the functional block in the line operation state management system of Example 2. The figure showing an example of the hardware constitutions in the order information storage device of the line operation state management system of Example 2. The figure showing an example of the hardware constitutions in the sales information storage device of the line operation state management system of Example 2. The figure showing an example of the screen display using the installation location information by the line | wire operating state management apparatus of Example 1 The figure showing an example of the GUI screen for performing the distribution simulation of the installation place of the contract line by the line operation state management apparatus of Example 1 The figure showing an example of the GUI screen for confirming the change by the passage of time of the operation state displayed by the line operation state management apparatus of Example 1.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. Note that the present invention is not limited to these embodiments, and can be implemented in various modes without departing from the spirit of the present invention.

  In the first embodiment, claims 1 to 6 and 8 will be mainly described. In the second embodiment, claims 7 and 9 will be mainly described.

Example 1
<Overview>
FIG. 1 is a diagram illustrating an example of a management screen displayed based on information held in the line operation state management apparatus according to the present embodiment. As shown in this figure, for example, when a user (such as a line contractor) enters a search key such as a contractor name on a network connection terminal, the line type, line number, and Information such as where the telephone connected to the line is installed is displayed, and the contents can be known. Further, by referring to the “operating state” column, it is possible to know whether the contracted line or virtual line is currently operating (valid) or inactive.

  Further, by referring to the office line ID, it can be seen that there are two records for the line identified by “L0064” in the figure, for example. The record in which one installation location is “Tokyo Sales Office” and the line number is “03-xxxx-cccc” is currently inactive, and the other “Osaka Sales Office” line number “06-zzzz- It can be determined that the record “dddd” is in operation (valid). As a result, the user can easily know the progress of the transition, for example, that both are the same contracted line, and that the line number of the line is changed due to the change in the location of the telephone. Further, it may be configured to hold an information input date (not shown) in association with this record.

  When the “facility information” tab at the top of the screen shown in FIG. 1 is clicked here, for example, information related to the equipment related to the telephone as shown in FIG. 2 is displayed. For example, a telephone line switch (telephone main unit) You can check information such as the installation location and the number of empty ports. Further, by referring to this, it is possible to easily know, for example, whether or not a telephone can be added to an empty port without suspending a line or making a new line contract.

<Functional configuration>
FIG. 3 is a diagram illustrating an example of functional blocks in the line operation state management apparatus and the line operation state management system described later according to the present embodiment. It should be noted that each component requirement of the line operation state management device described below can be realized as hardware, software, or both hardware and software. Specifically, if a computer is used, a CPU, a main memory, a bus, or a secondary storage device (a hard disk, a non-volatile memory, a storage medium such as a CD or a DVD, a reading drive for the medium, etc.), a printing device And display devices, hardware components such as other external peripheral devices, I / O ports for the external peripheral devices, driver programs and other application programs for controlling these hardware, and users used for information input Examples include interfaces.

  Then, by CPU processing according to the program developed on the main memory, the data input via the interface and stored in the memory and hard disk are processed and stored, and the above hardware and software are controlled. Instructions are generated. The present invention can be realized not only as a system but also as a method. A part of the invention can be configured as software. Furthermore, a software product used for causing a computer to execute such software and a recording medium in which the product is fixed to a recording medium are naturally included in the technical scope of the present invention (the same applies throughout the present specification). Is).

  As shown in FIG. 3, the “line operation state management device” (0300) of this embodiment includes a “line number input unit” (0301), an “operation state input unit” (0302), and an “operation state”. A “holding unit” (0303) and a “station line ID generation unit” (0304).

  The “line number input unit” (0301) has a function for inputting a line number, and is realized by, for example, various input devices, GUI (graphical user interface), or a communication mechanism for acquiring information from an external device. can do. Further, the “line number” refers to a number for specifying a connection destination telephone or the like in a telephone connection, and includes a number such as “03-1234-5678”, for example. However, as described above, if the installation location of these telephones is changed from Tokyo to Osaka, for example, even with the same contracted line, the line number is changed. For this reason, it is difficult to know from this line number whether the contract line is different or the installation location is changed. In view of this, the present embodiment is characterized in that the office line ID is automatically generated by the office line ID generation unit, which will be described later, so that the identity of the line can be determined regardless of the difference in the line number. .

  In addition to the telephone, the connection destination device specified by the line number may be a FAX transmitter / receiver or a telephone exchange.

  The “line” for which the identity is determined regardless of the line number is a line obtained by a contract with a telephone company or the like, and includes a virtual line as well as a real line. As described above, this line is characterized in that the line number differs depending on the usage range of, for example, Osaka and Tokyo, even if the lines are based on the same contract. This line may be a line to which a telephone such as an IP (Internet Protocol) telephone is connected.

  The “operating state input unit” (0302) has a function of inputting whether the line is in operation or inactive, for example, various input devices, GUI, or a communication mechanism for acquiring information from an external device Can be realized. “Line is in operation” means that a telephone is connected to the line and the telephone can be connected. “Line is inactive” means that a telephone is connected to the line. Indicates that the line is not connected and is not connected to the telephone. The line here may be a real line or a virtual line.

  Further, the line operating state may include, for example, the cancellation of the line contract, that is, a state in which the line itself no longer exists. By inputting and holding such an operating state of “contract has been canceled”, it is possible to manage all of the contract history up to now.

  The “operating state holding unit” (0303) has a function of holding the office line ID in association with the operating state, and can be realized by various recording devices such as an HDD, a flash memory, or an optical recording medium and its drive device. . The “office line ID” refers to an ID for identifying the identity of a line whose operating state has been changed by an input to the operating state input unit regardless of the difference in line number.

  FIG. 4 is a conceptual diagram showing an example of a data table held in the operating state holding unit. As shown in this figure, for example, for the office line ID “L0064”, there are two records, the operation state of the line number “03-xxxx-cccc” is “pause”, and the other line number is “06”. The operation state of “-zzzz-dddd” is “in operation”. By referring to this, it is possible to easily know that the contracted lines used by both parties are the same even if the line numbers are different. In addition, in this data table, the line type indicating what the line type is (dedicated line, advanced information communication line, virtual line, etc.), the use of the line number (for example, for the Internet or for support), The contract telephone company, the service line ID, and the like may also be held in association with each other. In addition to the operating state, such information is associated with the office line ID and held in the data table, so that the user can further know the status of the line.

  Further, this data table may include information indicating the installation location of a telephone or the like that is telephone-connected by the line number as will be described in detail later. Furthermore, information regarding the telephone main device or the like may be held. The telephone main device includes information such as the number of connectable ports and the number of currently used ports. By referring to the information, it is possible to easily know whether a telephone can be added to the telephone main device. You can also.

  In addition, when an operating status indicating that the contracted line is to be extinguished, such as “line contract cancellation”, is input in the operating status input unit, this operating status holding unit deletes the related station line ID and manages it thereafter. In addition, the office line ID may be reused in the office line ID generation unit described later. Alternatively, the corresponding record may be closed (cannot be updated for the item) without being deleted, and the management may be continued thereafter, and the history including contract cancellation may be confirmed.

  By referring to the office line ID as described above, the line identity can be identified and the line itself can be managed even if the telephone number has moved and the line number has changed. . In addition, by referring to other items in the record, it is possible to know the line type and usage, the installation location of the connected telephone, and the like.

  Then, the line operation state management apparatus of the present embodiment mechanically generates the station line ID by the function of the next “station line ID generation unit”, and identifies the identity of the line regardless of the difference in the line number. It is characterized in that it is configured so that ID can be accurately assigned.

  The “office line ID generation unit” (0304) has a function of generating the office line ID as necessary, and can be realized by, for example, a CPU, a main memory, or an office line ID generation program. Specifically, when the generation of the station line ID involves, for example, new opening or addition of a line number (including addition using a virtual line), a configuration in which a new station line ID is assigned to the line number In the case of a change, there is a method of using a previous office line ID as it is and not assigning a new ID. In addition, for the allocation, for example, a method of randomly generating and allocating station line IDs so that IDs do not overlap using a random number table or the like, a method of allocating station line IDs so as not to overlap in order from 000001, etc. It is done.

  By generating the office line ID in this way, it is possible to identify the line identity regardless of the line number.

  In addition, the operation state holding unit of the line operation state management apparatus of the present embodiment may further include “history holding means” (not shown). This “history holding means” stores information before the change of the line indicated by the station line ID when the operation state of the line identified by the one station line ID is changed by the input to the operation state input unit. For example, when an operation state of “in operation” is input for the same station line ID as that of a certain “inactive” station line ID, it is stored in the line operation state management database. The record of “active” is newly added and recorded for the same station line ID while the record relating to the suspended station line ID remains. In this case, it is preferable to add the update date and time information so that the latest status can be known.

  In this way, it is possible to easily know the usage history, previous usage status, current usage status, and the like of the line by referring to the office line ID.

  In addition, the line operation state management apparatus of this embodiment efficiently manages various information related to the line, so that it does not show an “installation location information holding unit”, “line type information holding unit”, and “use information holding unit”. , “Equipment information holding unit” or the like may further include configuration requirements realized by a recording medium such as an HDD or a flash memory.

  The “installation location information holding unit” has a function of holding installation location information, which is information indicating the installation location of the terminal device indicated by the line number in association with the line number. In this way, it is possible to easily grasp where the operating telephone, FAX, telephone exchange, etc. are installed, or where they were previously installed by referring to the office line ID and the operating status during suspension. Can do.

  In addition, by using the installation location information held in the installation location information holding unit, the line operating state management apparatus according to the present embodiment may display information as follows to provide information to the user.

  FIG. 10 is a diagram illustrating an example of a screen display using the installation location information by the line operation state management device according to the present embodiment. As shown in FIG. 10 (a), for example, a map of Japan or a region map is displayed on the screen, and a line number or office line ID is assigned to the installation location of the telephone or the like on the map using the installation location information. And so on. In this way, the user can visually easily know which line is being used at which location.

  Further, as shown in FIG. 10 (b), a floor plan such as an office is displayed instead of a map, and the line number and the office line ID are similarly displayed on the floor plan with reference to the installation location information. Also good. In addition, the layout may also be displayed with the position of a telephone line modular jack or the like. Also, as will be described later, by keeping a history of outgoing / incoming calls for each line and referring to the history, the display of the line number on this sketch is displayed according to the usage history (for example, the line number with a high number of uses). (Highlighting etc.) may be configured.

  The “line type information holding unit” has a function of holding line type information indicating whether the line is a physical line or a virtual line in association with the line number. The “use information holding unit” has a function of holding use information that indicates whether the line is direct-in or accommodated in the exchange in association with the line number. In this way, it is possible to know a physical line or a virtual line regarding a working line, etc. For example, if it is a real line, it is possible to newly contract as a virtual line and increase the number of usable lines easily. Judgment can be easily made.

  The “equipment information holding unit” has a function of holding equipment information, which is information relating to equipment used by the line in association with the line number. This “facility information” includes information on the number of free ports such as telephone line exchanges. Therefore, it is possible to easily know whether or not a telephone can be added to an empty port without referring to this, for example, without suspending a line or making a new line contract.

<Other functions 1>
Further, the line operation state management apparatus of the present embodiment may further have the following functions. For example, by installing a specified device on a telephone that is in operation, etc., information indicating the usage status of each line (such as the date and time of incoming / outgoing calls, the number of incoming / outgoing calls, identification information of the other party) is acquired and acquired The recorded information is recorded in the corresponding record in the data table as shown in FIG.

  When a user confirms the line usage status via the GUI or the like, a screen in which the line numbers and office line IDs are arranged side by side is displayed, or the line number is displayed on a map or office sketch as shown in FIG. Or display a screen with Then, for example, referring to the information indicating the usage status of each line in the last one month held in the data table, the line number and the office line ID on the screen are displayed in different colors according to the number of times of use. indicate. Or, using the information on the outgoing / incoming date and time, the line number and the office line ID on the screen used during the reproduction of the usage status blink so that the usage status of the most recent one month is reproduced on the time axis of 1 minute. For example, it is displayed.

  In this way, the user can easily know on which line the use is concentrated or how the use of the line is concentrated and distributed over time, From there, it can be determined whether a new line should be contracted additionally, or which line can be suspended.

<Other functions 2>
Further, the line operation state management apparatus of the present embodiment may further have the following functions. For example, as shown in FIG. 11A, a map image or the like is displayed, and the line number and the office line ID are separately displayed for each installation location on the map using the above-described installation location information. And here, for example, if there is a line that is not often used at the Tokyo sales office, and the Osaka sales office has insufficient number of lines used, the user operates the input device to go to the Tokyo sales office on the map. Move one line number, etc., that is classified and displayed within the display frame of the Osaka sales office on the map by dragging and dropping.

  Then, for example, “Osaka sales offices are all integrated service digital lines, so analog connection is not possible” and the installation condition information for each installation location is registered in the line operation state management device of this embodiment, and is referred to. Thus, it is determined whether or not the dragged line number can actually be transferred to the installation location. Then, as shown in FIG. 11B, the determination result is displayed.

  In this way, the user can perform a distribution simulation of the installation location of the contract line in a manner that can be easily grasped visually.

<Other functions 3>
Further, the line operation state management apparatus of the present embodiment may further have the following functions. For example, when the telephone connected to the line is leased (rental), the lease term is recorded and held in the corresponding record of the data table as shown in FIG. Then, the line operating state management device of this embodiment acquires the current date information, for example, periodically, and automatically changes the operating state to “Inactive” for a record whose lease term has expired. It is.

  Further, as shown in FIG. 12A, for example, when each item information of the held data table is displayed as a list on the screen, a time bar is also displayed. Then, by moving the cursor α of the time bar, the operating state at the time designated by the cursor of the time bar is displayed as shown in FIG. In this way, the user can know, for example, that the telephone line connected to the line with the office line ID “L0140” has expired after three months and that the line will be suspended.

<Hardware configuration>
FIG. 5 is a schematic diagram illustrating an example of a configuration of the line operation state management apparatus when the functional components are realized as hardware. The operation of each hardware component in the line operation state management process using the office line ID will be described with reference to this figure.

  As shown in this figure, the line operating state management apparatus includes a “CPU” (0501) which is a station line ID generation unit and a “main memory” (0502). It is also preferable to provide “HDD” (0503) which is an operation state holding unit, “UI (user interface)” (0504) which is a line number input unit and operation state input unit, and the like. They are connected to each other via a data communication path such as a “system bus” to transmit / receive information and process information.

  A program is read out to the “main memory”, and the “CPU” refers to the read out program and executes various arithmetic processes according to the procedure indicated by the program. In addition, a plurality of addresses are assigned to each of the “main memory” and “HDD”, and in the arithmetic processing of the “CPU”, the address is specified and the stored data is accessed to access the data. It is possible to perform the arithmetic processing used.

  Here, a telephone was newly installed at a certain office, and the line was opened by a contract with a telephone company. When the telephone is actually installed in the office and a line number is assigned, information indicating that the telephone line number or the line is newly opened is input via the “UI”. "Are stored at addresses 1 and 2 of". " Then, the “CPU” interprets the office line ID generation program and executes the following processing according to the interpretation result.

  First, it is confirmed whether the information stored in the address 2 is information indicating that a new line is opened or a line is added by a virtual line. If it is information indicating that, the line operation state management database stored in the “HDD” is referred to, and an ID that does not overlap with the currently used office line ID is, for example, a number in the ID. Is generated according to a predetermined generation rule such as incrementing +1 by one. The generated station line ID is stored at address 3 of the “main memory”.

  Then, the line number stored at address 1 of the “main memory” is associated with the office line ID stored at address 3, and if the information such as the location of the telephone and the line type is also input, these The information is also associated and the operation state is set to be in operation, and is added as a new record to the line operation state management database stored in “HDD”.

  After that, when the telephone is no longer used, the telephone is disconnected, etc., information indicating that the line number and the operating state are “suspended” is input via “UI”, and the address 1 of “main memory” And 2 store the information. Then, a search process of the line operation state management database using the line number as a key is executed by the logical operation process of “CPU”, and the corresponding record and its station line ID are specified. Then, the operating state associated with the station line ID is changed to “Inactive”, and the record is updated. In addition, it is preferable to determine which record is the latest by inputting the update date and time of the information at that time.

  After that, when it becomes necessary to newly install a telephone, a request for searching for a line in which the current operating state is inactive is input via “UI”. Then, the line operation state management database is searched by the logical operation processing of “CPU”, and a record whose latest operation state is “pause” is extracted. Then, when a line for newly installing a telephone is determined from the contracted lines of the record extracted there, and a new line number is set by an update contract with the telephone company, the new line number or its station line ID Is input via “UI”. Then, the office line ID and the line number are associated with each other, and a record with the operation state “operating” is added as a new record to the line operation state management database of “HDD”.

  In this way, a record that can identify the identity of a line can be recorded in the line operation state management database regardless of the difference in line number, using the office line ID as a key.

<Process flow>
FIG. 6 is a flowchart showing an example of the flow of processing in the line operating state management apparatus of this embodiment. Note that the steps shown below may be processing steps that constitute a program for controlling a computer recorded on a medium.

  As shown in this figure, first, a line number is input via a UI or the like (step S0601), and whether the line is active or inactive (step S0602), A station line ID, which is an ID for identifying the identity of a line whose operating state has been changed by an input to the operating state input unit regardless of the number difference, is generated as necessary (step S0603), and the generated station line The ID and the operating state are associated and recorded and stored in the database (step S0604).

<Brief description of effect>
As described above, even if the line number is changed by the line operating state management apparatus of the present embodiment, such as when the telephone connection area is changed due to the suspension / re-operation of the line, the station line ID is referred to. Therefore, the user can easily manage and grasp the information collectively including the transition.

<< Example 2 >>
<Overview>
This embodiment uses the information on the order received for the construction related to the establishment of the line and the sales generated by the order, and the operation status, the line number, or the installation location information for the line operation status management device of the above embodiment. , A line operation state management system having a function of inputting line type information, usage information, facility information, and the like.

<Functional configuration>
FIG. 7 is a diagram illustrating an example of functional blocks in the line operation state management system according to this embodiment. As shown in this figure, the line operation state management system of this embodiment includes an “order information storage device” (0710), a “sales information storage device” (0720), and the “line operation state management device of the above embodiment”. (0700). Note that the “line operation state management device” has already been described with respect to its function and the like in the above-described embodiment, and therefore its description is omitted.

  First, the “order information storage device” (0710) includes an “order information reception unit” (0711) and an “order information storage unit” (0712) as shown in FIG.

  The “order information receiving unit” (0711) has a function of receiving input of order information for construction of telephone line establishment or setting change, and uses, for example, an OCR (optical character reader) or other information reader. For example, an order slip image is read and information described therein is received, or input of information is received via a GUI (Graphical User Interface) screen having a predetermined input form. Here, it is possible to acquire information for identifying a contractor of a line, information indicating whether a line is newly opened or opened due to reactivation of a suspended line, and the like. In order to manage the above-mentioned various information related to one order here, the order ID may be accepted or automatically generated.

  The “order information storage unit” (0712) has a function of storing the received order information, and can be realized by, for example, an HDD or a flash memory. The order information stored here is input to the line operation state management apparatus of the above embodiment in association with sales information described later.

  Next, functional blocks of the “sales information storage device” will be described with reference to FIG. As shown in this figure, the “sales information storage device” (0720) includes a “sales information reception unit” (0721), a “sales information storage unit” (0722), an “information input unit” (0723), Consists of.

  The “sales information accepting unit” (0721) has a function of accepting input of the equipment of the telephone line or / and information of the telephone line and the corresponding sales information in association with the order information stored in the order information accumulating part. And can be realized by an OCR, a GUI screen or the like as in the order information receiving unit described above. Here, information on the line that was actually opened or added based on the order received, for example, the assigned line number, such as at the time of contract, and the location information of the telephone connected by telephone with that line number, or For example, usage information, facility information, and the like are received in association with an order ID of an order that is the basis of the sales.

  The “sales information storage unit” (0722) has a function of storing received sales information, and can be realized by, for example, an HDD or a flash memory. The “information input unit” (0723) inputs the telephone line information included in the accumulated sales information to the line operating state management apparatus of the embodiment together with the associated order information. .

  In this way, a database for managing the line can be automatically constructed regardless of the difference in the line number by using the order such as line establishment or addition and the sales information generated by the order.

<Hardware configuration>
FIG. 8 is a schematic diagram illustrating an example of a hardware configuration in the order information storage device, and FIG. 9 is a diagram illustrating an example of a hardware configuration in the sales information storage device. An example of the hardware configuration in the line operation state management apparatus has already been described with reference to FIG. The operation of each hardware component of the line management system according to this embodiment will be described with reference to FIGS.

  As shown in FIG. 8, the order information storage apparatus includes a “CPU” (0801) and a “main memory” (0802) for performing various arithmetic processes. It is also preferable to provide “HDD” (0803) as an order information storage unit, “UI” (0804) as an order information reception unit, and the like. They are connected to each other via a data communication path such as a “system bus” to transmit / receive information and process information.

  Here, a telephone set is newly installed at a certain office, and for example, a contractor is requested to open it. Then, the contractor creates an order slip and causes the OCR connected to the “UI” of the order information storage device to read the order slip. Then, the “CPU” interprets the order information reception program, and information for identifying the contractor of the line from the image information of the order slip read according to the interpretation result, or whether the line is newly opened or the line is restarted Read information indicating whether it is open. Further, an order ID for managing them by linking them to one is acquired and stored in the “main memory”. Then, the information stored in the “main memory” is associated and recorded in the order information database in the “HDD”.

  Then, the sales information storage device shown in FIG. 9 is used to display information related to sales that can be generated by actually opening a line in response to an order related to the order information stored in the order information storage unit. Will accumulate.

  As shown in FIG. 9, the sales information storage apparatus includes a “CPU” (0901) and a “main memory” (0902) for performing various arithmetic processes. In addition, “HDD” (0903) as a sales information storage unit, “UI” (0904) as a sales information reception unit, and “communication circuit” (0905) as an information input unit are also provided. They are connected to each other via a data communication path such as a “system bus” to transmit / receive information and process information.

  Here, in response to an order such as the above-mentioned line opening, a line contract or telephone installation is actually performed. Thereafter, when the sales information storage device is activated, the “CPU” interprets the sales information reception program and displays a GUI screen for data input on the display, which is a UI, for example. And in each entry field, the line number assigned at the time of contract, the location information of the telephone connected by the line number, usage information and facility information etc. became the source of sales. It is input in association with the order ID of the order. Then, using the order ID as a key, if the order information storage unit is an external device, a request for order information is output from the “communication circuit”, and various order information returned in response to the order ID is acquired.

  Then, the information is stored in the “main memory” and recorded as “sales information” in the “HDD”. In addition, a sales ID may be added separately in association with the order ID and recorded in the “HDD”.

  Subsequently, for example, in response to pressing of an information transmission button such as “UI”, the “CPU” interprets the information input program, and displays various sales information and order information associated with one order ID or sales ID. It is output from the “communication circuit” to the line operating state management device. In this way, the line operation state management device holds and manages various information related to the line inputted based on the order information and sales information as a database, and uses the line ID for subsequent changes in the line operation state. Then, it is managed as described above.

  In the above example, “order information storage device”, “sales information storage device”, and “line operation state management device” are described as separate hardware devices, but the functions of each device described above are included in one hardware device. It may be implemented.

<Brief description of effect>
As described above, in the line operation state management system of the present embodiment, the information on the order received for construction related to the establishment of a line and the sales generated by the order is used for the line operation state management apparatus of the above embodiment. It is possible to automatically construct a database for managing the line including the operating state, line number, installation location information, line type information, usage information, facility information, and the like.

0300 Line operation state management device 0301 Line number input unit 0302 Operation state input unit 0303 Operation state holding unit 0304 Station line ID generation unit

Claims (9)

A line operation state management device for managing operation state information of a plurality of telephone lines,
A line number input section for entering a line number;
An operating state input unit for inputting whether the line is in operation or not, and
An operating state holding unit that holds an office line ID, which is an ID for identifying the identity of a line whose operating state has been changed by an input to the operating state input unit regardless of the difference in line number, in association with the operating state;
An office line ID generating unit for generating the office line ID as necessary;
A line operating state management device having   The line operating state management apparatus according to claim 1, further comprising an installation location information holding unit that holds installation location information that is information indicating an installation location of a terminal device indicated by the line number in association with the line number.   3. The line operating state management apparatus according to claim 1, further comprising a line type information holding unit that holds line type information indicating whether the line is a physical line or a virtual line in association with the line number.   The line operation state management device according to any one of claims 1 to 3, further comprising a use information holding unit which holds use information indicating whether the line is a direct-in or a switchboard accommodation in association with a line number. .   The line operation state management device according to any one of claims 1 to 4, further comprising an equipment information holding unit that holds equipment information that is information related to equipment used by the line in association with the line number.   The operation state holding unit holds information before the change of the line indicated by the station line ID when the operation state of the line identified by the one station line ID is changed by an input to the operation state input unit. The line operation state management device according to any one of claims 1 to 5, further comprising history holding means. An order information reception unit that receives input of order information for construction of a telephone line or setting change,
An order information storage unit for storing received order information;
An order information storage device having
A sales information reception unit that receives input of equipment of the telephone line or / and information of the telephone line and corresponding sales information in association with the order information stored in the order information storage unit;
A sales information storage unit for storing the received sales information;
An information input unit for inputting the telephone line information included in the received sales information to the line operating state management device according to any one of claims 1 to 6;
A sales information storage device having
A line operation state management device according to any one of claims 1 to 6;
Line operation status management system consisting of An operation method of a line operation state management device for managing operation state information of a plurality of telephone lines,
A line number input step for inputting a line number;
An operation state input step for inputting whether the line is active or inactive;
A station line ID generation step for generating a station line ID, which is an ID for identifying the identity of a line whose operation state has been changed by an input to the operation state input unit regardless of the difference of the line number, if necessary;
An operation state recording step for recording the station line ID in association with the input operation state;
The operation method of the line operation state management device that causes the computer to execute the above. An operation method of a line operation state management system comprising an order information storage device, a sales information storage device, and a line operation state management device according to any one of claims 1 to 6,
In the order information storage device,
Order information reception step for receiving input of order information for construction of telephone line establishment or setting change,
An order information recording step for recording the received order information to be stored in the order information storage unit;
In the sales information storage device,
A sales information reception step for receiving input of equipment of the telephone line or / and information of the telephone line and corresponding sales information in association with the order information stored in the order information storage unit;
A sales information recording step for recording the received sales information for storage in the sales information storage unit;
An operation method of the line operating state management system for causing a computer to execute an information input step of inputting information on the telephone line included in the received sales information to the line operating state management apparatus.

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