JP4877307B2 - Remote maintenance system, remote maintenance method and program - Google Patents

Description

  The present invention relates to a remote maintenance system, a remote maintenance method, and a remote maintenance program in which a maintenance company terminal accesses a business server in a local network from outside the local network to perform remote maintenance.

  As a technology for maintaining business servers in a local area network (LAN) to operate normally, when a problem occurs in a business server, a maintenance service provider's terminal remotely accesses the business server and Remote maintenance systems that investigate the cause and perform maintenance are widely known. A normal remote maintenance system has a configuration in which a business server installed in a machine room and a maintenance service provider's terminal are connected by an Internet line or a telephone line.

  According to such a remote maintenance system, the time from the occurrence of the failure to the start of the investigation is shortened compared with the case where the maintenance service worker goes directly to investigate the cause of the abnormality of the equipment. Travel costs can be reduced.

  Patent Documents 1 and 2 disclose techniques related to this remote maintenance. In Patent Document 1, an ordinary telephone is used as a maintenance device, and a command of a PB signal is transmitted from the maintenance device to the maintenance target station. The maintenance target station executes processing in accordance with the command and sends maintenance information as an audio signal. A remote maintenance method is disclosed in which it is returned to the maintenance device.

  Patent Document 2 discloses a service processor that collects maintenance information from an electronic computer to be maintained, a voice synthesizer that converts maintenance information from the service processor into a voice signal, and outputs the voice signal to a public line, and a voice from the public line. A maintenance device having a voice recognition device that transmits information obtained by voice recognition of a signal to a service processor is disclosed. According to this maintenance device, information is transmitted and received by telephone voice and electronically remotely. Computer maintenance can be performed.

Japanese Patent Laid-Open No. 1-200858 JP-A-61-84745

  However, in the related technology described above, since a remote operation is performed from the terminal on the maintenance service provider side to the business server in the LAN via the Internet or a telephone line, the content of the remote operation performed on the business server by the LAN operator in a timely manner. However, it is difficult to confirm it, and there is an inconvenience that even if the maintenance service provider executes an illegal operation, it cannot cope with it. Because of such inconveniences, companies that emphasized security could not introduce remote maintenance technology.

  Accordingly, the present invention provides a remote maintenance system, a remote maintenance method, and a program for remote maintenance that can improve the disadvantages of the related technology, prevent unauthorized remote operation of the server in the premises system, and safely perform remote maintenance of the server. The purpose is to provide

To achieve the above object, a remote maintenance system of the present invention comprises a maintenance monitoring server that monitors a business server in a local network, and a maintenance center terminal that remotely operates the maintenance monitoring server to maintain the business server. In the remote maintenance system, the maintenance monitoring server and the maintenance center terminal are connected via a telephone line capable of voice communication with each other, and the maintenance center terminal converts a command for the maintenance monitoring server into a voice signal. A speech synthesis recognition function is provided that recognizes a reply signal received from the maintenance monitoring server and reads it as response data for the command. The maintenance monitoring server recognizes a voice signal sent from the maintenance center terminal as a command. Response data obtained as a result of reading and operating according to this command A speech synthesis recognition function for converting the voice signal to a voice signal for transmission, and the maintenance monitoring server has a communication voice output function for outputting a voice signal sent from the maintenance center terminal via a speaker. It is characterized by. The voice signal is a human language voice signalized.

The remote maintenance method of the present invention is a remote maintenance system comprising a maintenance monitoring server that monitors a business server in a local network and a maintenance center terminal that remotely operates the maintenance monitoring server to maintain the business server. Then, the voice synthesis means provided in the maintenance center terminal converts the command for the maintenance monitoring server into a voice signal based on a preset voice dictionary, and the voice signal generated by this conversion is converted into the maintenance center terminal. The telephone line connection means equipped in the transmission to the maintenance monitoring server via the telephone line,
The telephone line connection means equipped in the maintenance monitoring server receives a voice signal sent from the maintenance center terminal, and a speaker equipped in the maintenance monitoring server outputs the received voice signal as a voice. The voice recognition means equipped in the maintenance monitoring server recognizes the voice signal based on a preset voice dictionary and reads it as a command, and the maintenance monitoring means equipped in the maintenance monitoring server reads the voice signal. In accordance with the command, processing related to maintenance of the business server is executed. The voice signal is a human language voice signalized.

The remote maintenance program according to the present invention is a maintenance monitoring server that monitors a business server in a local network and receives a remote operation from a maintenance center terminal, and transmits / receives an audio signal to / from the maintenance center terminal. A voice recognition function that recognizes voice signals received by the voice communication function based on a preset voice dictionary and reads them as commands from the maintenance center terminal, and the business server according to the read commands. Received by the voice communication function together with a maintenance monitoring function for executing a process related to maintenance and a voice synthesizing function for converting answer data as a result of executing this process into a voice signal for transmission based on the voice dictionary The computer is provided with a voice output function for sending a voice signal to a speaker and outputting the voice before the voice recognition. Characterized in that to. The voice signal is a human language voice signalized.

  Since the present invention is configured and functions as described above, when the maintenance center terminal remotely operates the maintenance monitoring server that monitors the business server, an audio signal is transmitted for information transmission between the maintenance monitoring server and the maintenance center terminal. , The content of the command for the maintenance monitoring server from the maintenance center terminal is output as a voice from the speaker of the maintenance monitoring server, and the operator on the maintenance monitoring server grasps the content of the command for the maintenance monitoring server from the voice Therefore, it is possible to effectively prevent unauthorized remote operation on the maintenance monitoring server and safely perform remote maintenance on the business server.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing the overall configuration of the remote maintenance system of the present embodiment. In the remote maintenance system of this embodiment, as shown in FIG. 1, a maintenance monitoring server 1 in an in-house system A and a maintenance center terminal 2 installed in a remote maintenance center B are connected to each other via a telephone line 4. In this configuration, voice communication is performed.

The remote maintenance system of this embodiment includes a maintenance monitoring server 1 that monitors a business server / storage 3 in an intranet 5 that is a local network, and maintenance that maintains the business server / storage 3 by remotely operating the maintenance monitoring server 1. It consists of a center terminal 2.

  The maintenance monitoring server 1 and the maintenance center terminal 2 are connected to each other via a telephone line and have a voice communication function for voice communication. The maintenance center terminal 2 converts a command for the maintenance monitoring server 1 into a voice signal for transmission. A voice synthesis recognition function is provided for recognizing a voice signal sent from the maintenance monitoring server 1 and reading it as response data to the command. The maintenance monitoring server 1 recognizes a voice signal sent from the maintenance center terminal 2 and performs a command. And a speech synthesis recognition function for converting the response data obtained as a result of operating according to this command into a speech signal for transmission, and the maintenance monitoring server 1 further receives a speech signal sent from the maintenance center terminal 2 Communication voice output function through a speaker.

Communication audio output function of the maintenance monitoring server 1 is a function of outputting the audio language that represents the contents of the command from the maintenance center terminal 2, thereby, the contents of the remote operation for the maintenance monitoring server 1, the maintenance monitoring server The operator of the in-house system A in the vicinity of 1 can be notified.

  FIG. 2 is a functional block diagram showing the internal configuration of the maintenance monitoring server 1 shown in FIG. As shown in FIG. 2, the maintenance monitoring server 1 according to the present embodiment includes a network connection unit 11 that connects to the business server / storage 3 and performs data communication, and a telephone line connection unit that connects to the telephone line 4 and transmits and receives audio signals 13, a voice dictionary storage unit 14 storing a voice dictionary in which a plurality of types of commands and a voice pattern of a language representing the contents of each command are associated and registered, and a voice signal transmitted from the maintenance center terminal 2 Based on the voice dictionary stored in the voice dictionary storage unit 14, the voice recognition unit 15 recognizes the voice and reads it as a command, and executes processing related to maintenance of the business server / storage 3 according to the command, and stores the business server / storage 3. The maintenance monitoring unit 12 that periodically monitors and is collected from the business server / storage 3 by the maintenance monitoring unit 12 And monitoring information storage unit 10 for storing the monitoring information, and a speech synthesis means 16 for converting the audio signal for transmission on the basis of speech dictionary maintenance monitoring unit executes processing result of 12.

Further, the maintenance monitoring server 1 converts the audio signal from the maintenance center terminal 2 received by the telephone line connection unit 13 and the audio signal generated by the voice synthesis unit 16 into sound, and a speaker 17 Is stored in the storage medium, the microphone 18 that converts the signal into an external input signal and the voice signal from the maintenance center terminal 2 received by the telephone line connection means 13 and the voice signal generated by the voice synthesis means 16. Audio recording means 19 for recording. The speaker 17 and the microphone 18 may be a handset in which both are integrated.

  The network connection unit 11 has a function of performing data communication with the business server / storage 3. The business server / storage 3 is, for example, a Web server, an application server, a database server, or the like.

  The maintenance monitoring unit 12 periodically acquires log information and performance information of the business server / storage 3 and stores them in the monitoring information storage unit 10 as monitoring information, and the business server / storage based on the acquired monitoring information 3, a function for determining whether or not a failure has occurred, a function for executing processing related to maintenance of the business server / storage 3 in accordance with a command from the maintenance center terminal 2, and an execution result of this processing And a function of sending information to the speech synthesizer 16 as response data to the command. Here, the performance information of the business server / storage 3 is numerical information such as the CPU usage rate and the memory usage rate of the business server / storage 3.

  Processing related to maintenance of the business server / storage 3 includes processing for transmitting monitoring information of the business server / storage 3 in which a failure has occurred to the maintenance center terminal 2, and investigating the failure location in the business server / storage 3 in which a failure has occurred. , Failure recovery processing, etc.

  In addition, the maintenance monitoring unit 12 has a function of displaying information for notifying the occurrence of a failure on a display screen (not shown) when it is determined that a failure has occurred in the business server / storage 3. By having such a function, the operator of the in-house system A can make a maintenance request to the remote maintenance center B by seeing the notification of the failure occurrence displayed on the display screen.

  The telephone line connection means 13 is assigned a telephone number and has a function as a normal telephone. A line connection is established by receiving a call from the telephone line 4 side, and the received voice is output from the speaker 17. An audio signal is input from the microphone 18 (sound collector) and sent to the telephone line 4 side. An operator in the vicinity of the maintenance monitoring server 1 can listen to the contents of the telephone exchange from the speaker 17 and interrupt the telephone exchange by giving a “standby” instruction to the maintenance monitoring server 1 once. Is possible.

  The voice dictionary storage unit 14 stores a voice dictionary in which various commands and answers are recorded in association with voice patterns of languages representing their contents. In this speech dictionary, a command related to maintenance of the business server / storage 3 and a speech pattern of a word used for notifying the result of the treatment executed according to the command are recorded.

  The voice recognition means 15 recognizes the voice signal from the telephone line 4 based on the voice dictionary stored in the voice dictionary storage section 14, converts it into a text format information command, and sends this command to the maintenance monitoring means 12. It has a function.

  The voice synthesizing unit 16 inputs information representing the execution result of the processing related to the maintenance of the business server / storage 3 from the maintenance monitoring unit 12 as answer data, converts the answer data into a voice signal based on the above-described voice dictionary, It has a function of sending an audio signal to the telephone line connection means 13 and sending it to the maintenance center terminal 2. The speech synthesizer 16 may have a function of assigning importance to the answer data based on a preset criterion and changing the voice color of the converted speech according to the importance.

  As described above, in the present embodiment, the maintenance monitoring server 1 and the maintenance center terminal 2 are provided with the voice synthesizing means 16 and 26 that convert the transmission data into speech in a language understandable by humans, and perform voice communication with each other. Since the speaker 17 of the maintenance monitoring server 1 outputs the communication contents by voice, transparency can be obtained in the instruction contents to the maintenance monitoring server 1 of the maintenance center terminal 2.

The voice recording means 19 records the voice signal from the maintenance center terminal 2 received by the telephone line connection means 13 and the voice signal generated by the voice synthesis means 16 on a storage medium, and the maintenance monitoring server 1 and the maintenance center terminal. It has a function to record the exchange of information between the two by voice. As a result, a work log related to the remote maintenance of the business server / storage 3 can be taken.

  Here, the maintenance monitoring unit 12, the voice recognition unit 15, the voice synthesis unit 16, and the voice recording unit 19 in the present embodiment may be configured such that the function content is programmed and executed by a computer.

  FIG. 3 is a functional block diagram showing the internal configuration of the maintenance center terminal 2 shown in FIG. As shown in FIG. 3, the maintenance center terminal 2 in the present embodiment is connected to the maintenance monitoring server 1 via the telephone line 4 to transmit / receive voice signals, a plurality of types of commands and their contents. Based on the speech dictionary stored in the speech dictionary storage unit 22, the speech dictionary storage unit 22 that stores the speech dictionary in which the speech pattern of the language to be expressed is associated and registered, and the speech signal transmitted from the maintenance monitoring server 1 Voice recognition means 23 that recognizes voice and reads out as maintenance information, display means 24 that displays maintenance information converted from a voice signal by the voice recognition means 23, command input means 25 that inputs a command in accordance with an operation by a technician, Voice synthesis means 26 for converting a command input to the command input means 25 into a voice signal for transmission based on the aforementioned voice dictionary. .

  The telephone line connection means 21 is assigned a telephone number and has a function as a normal telephone, similarly to the telephone line connection means 13 provided in the maintenance monitoring server 1. Similar to the voice dictionary storage unit 14 provided in the maintenance monitoring server 1, the voice dictionary storage unit 22 stores a voice dictionary in which various commands and replies are recorded in association with language voice patterns representing their contents. I remember it.

  The voice recognizing means 23 has a function of recognizing a voice signal from the maintenance monitoring server 1 based on the above-described voice dictionary and converting it into text format data. The command input means 25 has an input device such as a keyboard and has a function of inputting a command in accordance with an operation of the engineer on the input device.

  The voice synthesizing unit 26 has a function of converting a command from the command input unit 25 into a voice signal based on the above-described voice dictionary, and sending the voice signal to the telephone line connection unit 13 to be transmitted to the maintenance monitoring server 1.

  Here, in the present embodiment, the voice dictionary held in the maintenance monitoring server 1 and the voice dictionary held in the maintenance center terminal 2 have the same contents, and the voice recognition means 15 and the voice recognition means 23 Is recognized on the basis of the same speech dictionary as that at the time of synthesis, so that it is not erroneously recognized.

  Further, the voice recognition means 23 and the voice synthesis means 26 in the present embodiment may be configured such that the function contents are programmed and executed by a computer.

  As described above, the remote maintenance system according to the present embodiment employs voice communication using language speech that can be understood by humans for information transmission between the maintenance monitoring server 1 and the maintenance center terminal 2. Since the communication contents are output from the speaker 17 of the maintenance monitoring server 1 by voice, the operator of the in-house system A can grasp the contents of the maintenance operation by the engineer, and the maintenance center terminal 2 Therefore, there is no possibility that an unauthorized operation can be performed on the maintenance monitoring server 1, and security concerns in remote maintenance can be eliminated. Therefore, even a company that places importance on security can introduce the remote maintenance system of this embodiment.

  Next, the overall operation of the remote maintenance system of this embodiment will be described. Here, the following description of the operation is an embodiment of the remote maintenance method of the present invention.

FIG. 4 is a sequence diagram showing the operation of the remote maintenance system of this embodiment. First, the maintenance monitoring unit 12 of the maintenance monitoring server 1 acquires monitoring information from the business server / storage 3, detects a failure of the business server / storage 3 from the monitoring information, and displays the detected contents on the display screen. (Step S1 in FIG. 4). The operator of the in-house system A looks at the display screen of the maintenance monitoring server 1 and learns that a failure has occurred in the business server / storage 3, and makes an investigation request to the remote maintenance center B (step S2 in FIG. 4).

An engineer at the remote maintenance center B operates the command input means 25 of the maintenance center terminal 2, and the command input means 25 inputs an inquiry command (step S3 in FIG. 4). The voice synthesizer 26 converts the input command into a voice signal (step S4 in FIG. 4). The telephone line connection means 21 transmits the voice signal generated by the voice synthesis means 26 to the maintenance monitoring server 1 via the telephone line 4 (step S5 in FIG. 4).

  Subsequently, the telephone line connection means 13 of the maintenance monitoring server 1 receives an audio signal from the telephone line 4. And the speaker 17 converts this audio | voice signal into a sound, and outputs it (step S6 of FIG. 4). Also, the voice recognition means 15 recognizes the voice signal and converts it into a text format command (step S7 in FIG. 4).

  The maintenance monitoring unit 12 inputs a command and executes processing related to maintenance of the business server / storage 3 according to the command (step S8 in FIG. 4). Information obtained by executing this processing is sent to the speech synthesizer 16 as response data to the command.

  The voice synthesizer 16 converts the answer data into a voice signal (step S9 in FIG. 4). The telephone line connecting means 13 transmits the voice signal generated by the voice synthesizing means 16 to the maintenance center terminal 2 via the telephone line 4 (step S10 in FIG. 4).

  Then, the telephone line connection means 21 of the maintenance center terminal 2 receives the voice signal from the telephone line 4, and the voice recognition means 23 recognizes the voice signal and converts it into text response data (step S11 in FIG. 4). ). Then, the display means 24 displays the answer data (Step S12 in FIG. 4).

  The engineer at the remote maintenance service center B confirms the displayed answer data, and uses the function of the telephone line connection means 21 of the maintenance center terminal 2 (once a “standby” instruction is given to the maintenance monitoring server), the in-house system The investigation result / recovery procedure is explained to the operator of A, and the permission to perform the recovery work is confirmed (step S13 in FIG. 4). When permission to perform the recovery work is obtained (step S14 in FIG. 4), the engineer operates the command input means 25 of the maintenance center terminal 2, and the command input means 25 inputs a command for the recovery operation command (FIG. 4). Step S15).

  Thereafter, the exchange of voice communication is performed between the maintenance monitoring server 1 and the maintenance center terminal 2 in the same manner, and the work server / storage 3 is restored.

  By operating the remote maintenance system of the present embodiment in this way, the operator of the in-house system A can listen to the instruction to the maintenance monitoring server 1 from the maintenance center terminal 2 by the voice output from the speaker 17, You can understand the contents of the command while looking at the manual. It is also possible for the voice recording means 19 of the maintenance monitoring server 1 to take a work log by recording voice.

  As described above, according to the remote maintenance system of the present embodiment, both the maintenance monitoring server 1 and the maintenance center terminal 2 have the telephone line connection means 13 and 21 and the voice recognition means 15 and 23 for voice communication. The maintenance monitoring server 1 including the voice synthesis means 16 and 26 and monitoring the business server / storage 3 outputs the voice signal from the maintenance center terminal 2 through the speaker 17, so that the maintenance monitoring server 1 The operator can grasp the contents of the maintenance process by voice and can check whether an unauthorized operation is performed.

  Therefore, the content of the command from the maintenance center terminal 2 to the maintenance monitoring server 1 is made transparent, and illegal remote operation to the maintenance monitoring server 1 is effectively prevented, and remote maintenance for the business server / storage is performed while ensuring high safety. Can be executed.

  The present invention can be applied to maintenance services for electronic devices such as servers, storages, and network switches that can be connected via telephone lines or Internet lines. In addition, the present invention can be applied to a home appliance remote maintenance service by incorporating a telephone line connection function and a voice recognition function into an electronic device such as a home appliance.

1 is a block diagram illustrating an overall configuration of a remote maintenance system according to an embodiment of the present invention. It is a functional block diagram which shows the structure of the maintenance monitoring server in embodiment disclosed in FIG. It is a functional block diagram which shows the structure of the maintenance center terminal in embodiment disclosed in FIG. It is a sequence diagram which shows the whole operation | movement of the remote maintenance system of embodiment disclosed in FIG.

Explanation of symbols

A In-house system B Remote maintenance center 1 Maintenance monitoring server 2 Maintenance center terminal 3 Business server / storage 4 Telephone line 5 Intranet 10 Monitoring information storage unit 11 Network connection means 12 Maintenance monitoring means 13, 21 Telephone line connection means 14, 22 Voice dictionary Storage unit 15, 23 Voice recognition means 16, 26 Voice synthesis means 17, 27 Speaker 18, 28 Microphone 19 Voice recording means 24 Display means 25 Command input means

Claims (15)

In a remote maintenance system comprising a maintenance monitoring server for monitoring a business server in a local network and a maintenance center terminal for remotely operating the maintenance monitoring server to maintain the business server,
The maintenance monitoring server and the maintenance center terminal are connected via a telephone line capable of voice communication with each other,
The maintenance center terminal has a voice synthesis recognition function that converts a command for the maintenance monitoring server into a voice signal, recognizes a reply signal received from the maintenance monitoring server, and reads out the response data as a response to the command;
The maintenance monitoring server recognizes a voice signal sent from the maintenance center terminal and reads it as a command, and uses the response data obtained as a result of the maintenance processing performed by the business server according to the command as a voice signal for transmission. It has a speech synthesis recognition function to convert,
Furthermore, the maintenance monitoring server includes a communication voice output function for outputting a voice signal transmitted from the maintenance center terminal via a speaker before the voice recognition .
The audio signal is a signal obtained by converting human speech.
Remote maintenance system characterized by that. The remote maintenance system according to claim 1,
The maintenance monitoring server
A telephone line connection means for connecting to the maintenance center terminal via the telephone line and transmitting and receiving voice signals, and a voice signal received by the telephone line connection means from the maintenance center terminal based on a preset voice dictionary Voice recognition means for recognizing and outputting as a command from the maintenance center terminal, maintenance monitoring means for executing processing related to maintenance of the business server in accordance with the output command, and reply data as an execution result of the processing A voice synthesizing unit that converts and outputs a voice signal for transmission based on a voice dictionary; and a speaker that converts the voice signal received from the maintenance center terminal into sound and outputs the sound. A remote maintenance system that performs the functions of speech synthesis recognition, maintenance processing, and communication voice output. The remote maintenance system according to claim 2, wherein
The maintenance center terminal
Telephone line connection means for connecting to the maintenance monitoring server via the telephone line and transmitting / receiving voice signals, and commands for the maintenance monitoring server are converted into transmission voice signals based on a preset voice dictionary and output. A voice synthesizing unit; and a voice recognition unit that recognizes a voice signal received by the telephone line connection unit from the maintenance monitoring server based on the voice dictionary and outputs it as answer data from the maintenance monitoring server. A remote maintenance system that executes the speech synthesis recognition function. The remote maintenance system according to claim 3, wherein
The remote maintenance system according to claim 1, wherein the speaker provided in the maintenance monitoring server has a function of converting a voice signal generated by the voice synthesizing means provided in the maintenance monitoring server into sound and outputting the sound. The remote maintenance system according to claim 4, wherein:
The remote maintenance system, wherein the maintenance monitoring server comprises voice recording means for recording a voice signal received from the maintenance center terminal by a telephone line connection means provided in the maintenance monitoring server on a recording medium. The remote maintenance system according to claim 5, wherein
The voice synthesizing means equipped in the maintenance monitoring server has a function of calculating the importance of the answer data based on a preset criterion and changing the voice color of the converted voice according to the importance. Features a remote maintenance system. A maintenance monitoring server that monitors a business server in a local network and receives a remote operation for maintaining the business server from a maintenance center terminal;
Telephone line connection means for connecting to the maintenance center terminal via the telephone line and transmitting and receiving voice signals;
Voice recognition means for recognizing a voice signal received from the maintenance center terminal by the telephone line connection means based on a preset voice dictionary and outputting the voice signal as a command from the maintenance center terminal;
Maintenance monitoring means for executing processing related to maintenance of the business server in accordance with the output command;
Voice synthesis means for converting the answer data, which is the execution result of this process, into a voice signal for transmission based on the voice dictionary;
A speaker that converts the voice signal received from the maintenance center terminal into sound and outputs the sound ;
The audio signal is a signal obtained by converting human speech.
A maintenance monitoring server characterized by that. A maintenance center terminal that remotely operates a maintenance monitoring server that monitors a business server in a local network and maintains the business server.
Telephone line connection means for connecting to the maintenance monitoring server via the telephone line and transmitting and receiving voice signals;
Voice synthesis means for converting a command for the maintenance monitoring server into a voice signal for transmission based on a preset voice dictionary;
Voice recognition means that the telephone line connection means recognizes a voice signal received from the maintenance monitoring server based on a preset voice dictionary and outputs it as answer data to the command ;
The audio signal is a signal obtained by converting human speech.
A maintenance center terminal characterized by that. In a remote maintenance system comprising a maintenance monitoring server for monitoring a business server in a local network and a maintenance center terminal for remotely operating the maintenance monitoring server to maintain the business server,
The voice synthesis means equipped in the maintenance center terminal converts a command for the maintenance monitoring server into a voice signal based on a preset voice dictionary,
The voice line generated by this conversion is transmitted to the maintenance monitoring server by the telephone line connecting means equipped in the maintenance center terminal via the telephone line,
The telephone line connection means equipped in the maintenance monitoring server receives a voice signal sent from the maintenance center terminal,
The received voice signal is output by a speaker provided in the maintenance monitoring server, and the voice recognition means provided in the maintenance monitoring server recognizes the voice signal based on a preset voice dictionary. Read as command,
Maintenance monitoring means equipped in the maintenance monitoring server executes processing related to maintenance of the business server according to the read command ,
The audio signal is a signal obtained by converting human speech.
A remote maintenance method characterized by that. The remote maintenance method according to claim 9, wherein
After the maintenance monitoring means equipped in the maintenance monitoring server executes the processing related to maintenance of the business server according to the command,
The speech synthesis means equipped in the maintenance monitoring server converts the answer data that is the execution result of this processing into a speech signal based on the speech dictionary,
The telephone line connection means equipped in the maintenance monitoring server transmits the voice signal generated by this conversion to the maintenance center terminal via the telephone line,
The telephone line connection means equipped in the maintenance center terminal receives a voice signal sent from the maintenance monitoring server,
A remote maintenance method, wherein the received voice signal is voice-recognized based on the voice dictionary by voice recognition means installed in the maintenance center terminal and read out as response data to the command. The remote maintenance method according to claim 10, wherein
After the speech synthesis means equipped in the maintenance monitoring server converts the answer data into a speech signal,
A remote maintenance method, wherein a voice signal generated by this conversion is output by a speaker provided in the maintenance monitoring server. The remote maintenance method according to claim 11, wherein
After the telephone line connection means equipped in the maintenance monitoring server receives an audio signal from the maintenance center terminal,
A remote maintenance method, wherein the received voice signal is recorded on a recording medium by voice recording means provided in the maintenance monitoring server. The remote maintenance method according to claim 12, wherein:
When the speech synthesis means equipped in the maintenance monitoring server converts the answer data into a speech signal,
A remote maintenance method characterized in that the importance of the answer data is calculated based on a preset criterion, and the voice color of the converted voice is changed according to the importance. A maintenance monitoring server that monitors a business server in a local network and receives a remote operation from a maintenance center terminal.
A voice communication function for transmitting and receiving voice signals to and from the maintenance center terminal, and a voice that is received as a command from the maintenance center terminal by recognizing voice signals received by the voice communication function based on a preset voice dictionary A recognition function, a maintenance monitoring function for executing processing related to maintenance of the business server in accordance with the read command, and reply data as a result of executing the processing is converted into a voice signal for transmission based on the voice dictionary Along with the voice synthesis function to
Causing the computer to execute a voice output function for sending a voice signal received by the voice communication function to a speaker before the voice recognition and outputting the voice ;
The audio signal is a signal obtained by converting human speech.
A remote maintenance program characterized by that. A maintenance center terminal that remotely operates a maintenance monitoring server that monitors a business server in a local network and maintains the business server.
A voice communication function for sending and receiving voice signals to and from the maintenance monitoring server; a voice synthesis function for converting commands to the maintenance monitoring server into voice signals for transmission based on a preset voice dictionary; and received voice Causing a computer to execute a speech recognition function that recognizes a signal based on the speech dictionary and reads out the response data as a response to the command ;
The audio signal is a signal obtained by converting human speech.
A remote maintenance program characterized by that.

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