JP5078377B2 - Contact support system - Google Patents

Description

  The present invention relates to a contact support system and is useful when applied to a case where telephone contact is made without omission and duplication to a plurality of contacts while making use of the speed of telephone contact.

  Conventionally, organizations such as companies, schools, and regional organizations have prepared a list of telephone numbers to be contacted in advance in order to communicate various items of communication to members, and each member refers to this telephone number list. Sequentially communicates information to other members. This telephone number list needs to be updated each time due to factors such as changes in the contact information of each member, and must be made known to all members, especially when the organization is large. It has become a thing.

  There is a communication system that can reduce the burden on such work (see Patent Document 1). Such a communication system centrally manages a telephone number list in a telephone directory database and uses this telephone number list from each terminal, thereby reducing the trouble of updating the telephone number list for each terminal.

  However, according to such a communication system, although the contact information of all the members can be grasped, it is not managed whether the communication items are transmitted to all the members. Therefore, the user must individually grasp whether or not the communication item has been transmitted, but the more contacts, the more mistakes. For example, the same communication item is duplicated and transmitted to the same contact, or a contact in which the communication item is not transmitted occurs.

  In particular, when a contact network of multiple organizations is configured and the person in charge of the organization that sends the communication items is shared by multiple persons and the communication items are transmitted to other organizations, the communication items are transmitted between the persons in charge. It is important to record and share information about whether or not.

JP 2004-328282 A

  In view of such circumstances, an object of the present invention is to provide a communication support system that supports transmission of communication items reliably using a telephone.

In order to achieve the above object, the first aspect of the present invention provides:
A plurality of voice communication means configured to be able to talk to each other;
Management comprising a database for storing a plurality of contact data including a communication number and a communication order for identifying each of the plurality of voice communication means, and a contact data transmitting means for transmitting the contact data via the communication means Server,
The contact data is received from the management server and displayed, contact selection means for selecting specific contact data from the displayed contact data, and a contact number included in the specific contact data. A transmission control unit that controls a transmission function of the voice communication unit so as to transmit to the voice communication unit, and the voice communication unit is identified by a communication destination number included in the specific contact data by the transmission control unit. When connected, the voice during a call is digitally converted to create voice data, and a call record including the voice data is transmitted to the management server via the communication means and stored in the database An information communication terminal comprising means;
Equipped with,
The contact data transmission means, when transmitting a contact item to a plurality of contacts, within a predetermined time from the call end time included in the call record created by the call record creation means for one contact, The contact data including untransmitted information indicating that the contact item is not transmitted to the other contact is transmitted on the condition that the call record is not created by the call record creating means for the other contact. <Br /> In the contact support system characterized by.

In the first aspect, since the communication item is transmitted by the voice communication means is automatically managed centrally by the management server as a call record. It is possible to communicate the message without fail. In addition, contact information is presented according to a predetermined contact order, and the voice communication means is controlled to automatically make a call to the communication number of the selected contact. Can do.
In addition, the communication server notifies the information communication terminal that communication items are not transmitted. Thereby, a communication matter can be more reliably transmitted to all the contacts.

According to a second aspect of the present invention, in the communication support system according to the first aspect,
The management server receives a search condition, which is a condition for acquiring a specific call record, from the information communication terminal via the communication unit, searches for a call record that meets the search condition, and transmits the call record to the information communication terminal. There is provided a communication support system characterized by comprising a call record search means.

  In the second aspect, past call records can be searched under an arbitrary search condition. Thereby, it can be confirmed whether there is no leakage of a communication matter.

According to a third aspect of the present invention, in the communication support system according to the first or second aspect,
The contact data transmission means transmits contact data including transmission information indicating whether the contact has already been transmitted based on the call record to the information communication terminal,
The contact selection means is a contact support system that displays the transmission information together with contact data.

  In the third aspect, since the communication information indicating whether or not the communication item has already been transmitted for each contact is presented together with the contact list, the appropriate contact without duplication and omission when selecting the contact Can be selected.

  According to the present invention, since the communication item is transmitted using voice communication means is automatically managed centrally as a call record by the management server, the communication item is reliably transmitted without any omission of contacts and without duplication. can do. In addition, a contact is presented according to a predetermined contact order, and the telephone is controlled to automatically make a call to the telephone number of the selected contact, so that a call can be made reliably without making a mistake in the contact.

  In particular, organizations that manage nuclear power plants, etc. need to promptly and reliably report the occurrence of troubles to multiple organizations such as the national government and power company branches and headquarters from the viewpoint of safety management. The invention can be used effectively in such organizations.

  Hereinafter, the best mode for carrying out the present invention will be described. The description of the present embodiment is an exemplification, and the present invention is not limited to the following description.

<Embodiment 1>
In the first embodiment, for example, when a communication item is transmitted from one organization to a plurality of other organizations by telephone, the contact information of the other organization is displayed and recorded to be communicated to the organization, thereby communicating. Implement a contact support system that helps to ensure that matters are communicated to contacts.

  FIG. 1 is a schematic diagram of a configuration of a contact support system according to the first embodiment. In the first embodiment, it is assumed that a communication order in which communication items are transmitted from the organization A to the organization B and the organization C and from the organization C to the organization D is determined in advance.

  As shown in the figure, the communication support system 1 communicates between each organization using a plurality of information communication terminals 20 arranged in each organization A, B, C, D and a telephone 30 which is an example of voice communication means. And a management server 10 that supports the transmission of matters, and these are connected to each other via the Internet 2 which is a communication means. Further, the telephone 30 can make a call with another telephone 30 via the public telephone switched network 3, and can make a call to the other telephone 30 under the control of each information communication terminal 20.

  FIG. 2 is a functional block diagram of the contact support system according to the first embodiment. As shown in the figure, the management server 10 includes a database 11, contact data transmission means 12, and call record search means 14, and the information communication terminal 20 includes a contact selection means 21, a call control means 22, and a call record creation means 23. , A search condition input unit 24 and a search result output unit 25.

  The database 11 stores a plurality of contact data created in advance. Here, the contact data includes a “telephone number” (call destination number) and “organization name” which are contact information of the organization, and a “next contact” indicating the order of contact. Furthermore, the database 11 also stores call records created by the information communication terminal 20 and received via the Internet 2. Here, the contact data is illustrated in Table 1. The call record will be described later.

  The contact data has a “contact ID” uniquely identifying it, and “next contact” records the “contact ID” of the organization to be contacted next from that organization. ing. For example, the organization A to which the contact ID “1001” is attached is the organization B and organization C corresponding to the contact IDs “1002, 1003” in the “next contact”, which are to be transmitted next. It has been shown. When the contact support system 1 is operated, contact data is stored in the database 11 in advance.

  The contact data transmission means 12 acquires contact data from the database 11 and transmits the contact data to the information communication terminal 20. As described above, the contact data is centrally managed by the management server 10 and transmitted to the information communication terminal 20 as necessary, so that the information communication terminals 20 of the organizations A to D individually manage the contact data. Inconsistency of contact data due to the problem can be resolved, and the labor required for managing contact data can be reduced.

  The contact data transmission means 12 transmits the contact data to the information communication terminal 20 on the condition that the contact data request is received from the information communication terminal 20. Alternatively, the contact data transmission means 12 transmits the contact data to the information communication terminal 20 on condition that the contact data in the database 11 has been updated / added / deleted. By the latter function, the contact data is promptly transmitted to the information communication terminal 20 every time the management server 10 is updated, etc., so that the latest contact data can always be provided to the information communication terminal 20. . This is particularly useful when contact data is frequently updated.

  The contact selection means 21 displays the contact data received from the contact data transmission means 12 of the management server 10 and selects specific contact data from the displayed contact data. Specifically, the acquired contact data is output to an output device such as a display, and any contact data can be selected via an input device such as a mouse.

  FIG. 3 is a diagram illustrating a contact data selection screen. As shown in the figure, contact data 51 is visually displayed on the display 50 of the information communication terminal 20, and a connection line 52 representing the order of communication is shown. Thereby, the user of the organization A can know that the organization B and the organization C are the contacts to be contacted next, and the user of the organization B is the contact to be contacted by the organization D next. .

  Furthermore, it is possible to select specific contact data by operating the mouse and clicking the mouse pointer 53 with any contact data 51. By displaying the contact data with the relationship with the next contact in this way, the persons belonging to the organizations A to D (hereinafter referred to as “users”) are the organizations to be contacted next. You can easily select a contact.

  The outgoing call control means 22 shown in FIG. 2 controls the telephone 30 to make a call to the telephone number included in the specific contact data selected by the contact selection means 21. As a result, when the next contact data is selected by the user, the telephone 30 transmits to the telephone number of the contact data. As a result, the user can securely connect to the contact and make a call.

  The voice communication means is not limited to a telephone as a device connected to the normal public switched telephone network 3 such as the telephone 30, but may be an IP (Internet Protocol) telephone using the Internet as a communication medium, or an information communication An IP telephone function implemented as software in the terminal 20 may be used.

  The call record creating means 23 digitally converts the voice of the user during a call and creates voice data when the call control means 22 connects the telephone to the next contact. Furthermore, a call record including the voice data is created and transmitted to the management server 10. This voice data is created by converting the voice during a call according to a standard such as WAVE format or MP3 (MPeg layer-3).

  Here, the call record includes voice data, source and destination organization names, call start date and time, and end date and time. This call record can indicate “when”, “who”, “who”, and “what”. Table 2 shows a call record.

  A “call record ID” uniquely identifying the call record is attached to the call record, and a “contact matter number” for identifying this is attached to each transmitted contact matter. In addition, a “branch number” is added to indicate that the message has been transmitted later in connection with this communication item. In the example of Table 2, the call record IDs “2000 to 2003” indicate that the same communication item (contact item number “3000”) is transmitted from the organization A to the organization B or the organization C, respectively. In addition, the call record ID “2000, 2001” indicates that the first report (branch number 1) and the second report (branch number 2) are made first for the same communication item. The communication item number and branch number are appropriately input by the user.

  The call record storage unit 13 receives the call record created by the call record creation unit 23 via the Internet 2 and stores it in the database 11.

  The search condition input means 24 acquires search conditions from the user via the input device. Here, the search condition is a condition for acquiring a predetermined value for each item constituting the call record. For example, when “source organization name” is a target, “including organization A” or the like is a search condition.

  Based on the search condition received from the information communication terminal 20, the call record search means 14 searches the call record stored in the database 11 for a call record corresponding to the search condition and transmits the result to the information communication terminal 20. .

  The search result output means 25 receives the call record corresponding to the transmitted search condition from the management server 10 and displays it on the output device. As a result, the user can obtain a call record corresponding to the search condition from the management server 10 by inputting the search condition to the information communication terminal 20.

  Next, a processing procedure for supporting communication of communication items between the organizations by telephone will be described. FIG. 4 is a diagram illustrating a processing flow of the contact support system according to the first embodiment.

  As shown in the figure, the information communication terminal 20 requests the management server 10 to transmit the contact data based on the user's operation (S1). In response to this request, the contact data transmission unit 12 performs contact data transmission processing on the information communication terminal 20 that is the source of the request (S2).

  Next, in the information communication terminal 20, the contact data selection unit 21 performs the contact data selection process so as to select any contact data from the contact data received by the user (S3). . The call control means 22 performs a call process of the telephone 30 to call the telephone number included in the specific contact data selected in the process of S3 (S4).

  At the stage when the telephone 30 is connected to the telephone of the contact, the user communicates the communication items verbally. The voice during the call is recorded as voice data mainly by the call record creating means 23 (S5). After the call is finished, a call record is created from the organization name of the organization where the information communication terminal 20 is arranged, the name of the called party, the start date and time and the end date and time of the call, and is sent to the management server 10 (S6). The recording unit 13 stores the received call record in the database 11 (S7).

  In addition, the call record can be confirmed on the information communication terminal 20 independently of the series of processes relating to the call record creation as described above. This process is performed as follows. First, the search condition input unit 24 mainly takes the search condition via the input unit such as a keyboard and transmits it to the management server 10 (S8). Next, the call record search means 14 takes the lead, acquires the corresponding call record from the database 11 based on the received search condition, and transmits it to the information communication terminal 20 (S9). The search result output means 25 plays a main role, receives this search result and displays it on the output device (S10).

  As a result, the information communication terminal 20 can present a call record corresponding to the search condition to the user. For example, by inputting the contact number of a certain contact item in the search condition and determining whether or not the organization name to be contacted is included in the “destination organization name” of the call record of this result, It is possible to confirm whether the communication items have been transmitted to each organization without omission.

  According to the above-described processing, in the first embodiment, the telephone 30 is configured so that contact data centrally managed by the management server 10 is acquired and presented to the information communication terminal 20 and is sent to the contact selected by the user. To control. This makes it possible for the user to reliably transmit the communication item to the next party to be contacted. Further, since the transmission is stored in the server as a call record, the communication items can be transmitted without omission by referring to this. In addition, since the call log can be used as evidence, a dispute regarding correctness of transmission can be avoided.

  As described above, voice data is created by recording a voice during a call using the telephone 30, but the present invention is not limited to this, and the communication support system 1 is used when a document is transmitted to a contact using a facsimile. You may apply. In this case, a facsimile is connected to the information communication terminal 20 instead of the telephone 30, the document to be transmitted is stored in a file as image data, and a call record including the image data is created instead of the voice data.

  As a result, for example, the first report can be communicated verbally using the telephone 30 and the second report can be supported in detail using the facsimile to communicate the report.

<Other embodiments>
In the first embodiment, when the information communication terminal 20 performs the contact data request process, the management server 10 merely transmits the contact data stored in the database 11 as it is. The contact data including additional information may be transmitted according to the call record.

  Specifically, when the information communication terminal 20 performs the contact data request process, the information communication terminal 20 transmits it together with an arbitrary contact item number. The management server 10 acquires the call record corresponding to the received contact item number via the call record search means 14, and based on this result, the contact item corresponding to the contact item number has been transmitted to each organization. The transmission information indicating whether or not is created. The transmission information and contact data are transmitted together to the information communication terminal 20, and the information communication terminal 20 displays them.

  As a result, the user can select the next contact address while grasping to which organization the report item corresponding to the report item number has been transmitted. As a result, it is possible to grasp an organization that has not transmitted a communication item, and to quickly transmit the communication item to the organization.

  Further, based on the call record, the management server 10 may notify the information communication terminal 20 that there is omission of communication items.

  Specifically, it is detected whether or not all contact organizations are included in the call record having a certain contact number as the destination organization name. For example, a call record having a contact item number “3000” is searched, and it is determined whether or not all the organizations A to D are included in the destination organization name of the call record as a result.

  If it is detected that there is no call record related to the contact number “3000” for a certain organization, for example, the organization D, a certain time has passed since the end time of the call record related to the contact number “3000” for each organization B to C. This is notified to the information communication terminal 20 of the organization A.

  Thereby, since the user is notified of the transmission failure from the management server 10 to the organization D, the communication item can be more reliably transmitted to all the organizations.

  INDUSTRIAL APPLICABILITY The present invention can be effectively used in an industrial field where communication items are transmitted according to a communication network.

It is the schematic of the structure of the communication assistance system which concerns on Embodiment 1. FIG. It is a functional block diagram of the communication assistance system which concerns on Embodiment 1. FIG. It is a figure which illustrates the selection screen of contact data. It is a figure which shows the flow of a process of the contact assistance system which concerns on Embodiment 1. FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Contact support system 2 Internet 3 Public switched telephone network 10 Management server 11 Database 12 Contact data transmission means 13 Call record storage means 14 Call record search means 20 Information communication terminal 21 Contact selection means 22 Call control means 23 Call record creation Means 24 Search condition input means 25 Search result output means 30 Telephone

Claims (3)

A plurality of voice communication means configured to be able to talk to each other;
Management comprising a database for storing a plurality of contact data including a communication number and a communication order for identifying each of the plurality of voice communication means, and a contact data transmitting means for transmitting the contact data via the communication means Server,
The contact data is received from the management server and displayed, contact selection means for selecting specific contact data from the displayed contact data, and a contact number included in the specific contact data. A transmission control unit that controls a transmission function of the voice communication unit so as to transmit to the voice communication unit, and the voice communication unit is identified by a communication destination number included in the specific contact data by the transmission control unit. When connected, the voice during a call is digitally converted to create voice data, and a call record including the voice data is transmitted to the management server via the communication means and stored in the database An information communication terminal comprising means;
Equipped with,
The contact data transmission means, when transmitting a contact item to a plurality of contacts, within a predetermined time from the call end time included in the call record created by the call record creation means for one contact, The contact data including untransmitted information indicating that the contact item is not transmitted to the other contact is transmitted on the condition that the call record is not created by the call record creating means for the other contact. <Br /> A contact support system characterized by the above. In the communication support system according to claim 1,
The management server receives a search condition, which is a condition for acquiring a specific call record, from the information communication terminal via the communication unit, searches for a call record that meets the search condition, and transmits the call record to the information communication terminal. A communication support system comprising call record search means for performing a call. In the communication support system according to claim 1 or 2,
The contact data transmission means transmits contact data including transmission information indicating whether the contact has already been transmitted based on the call record to the information communication terminal,
The contact support system displays the transmission information together with contact data.

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