JP5084790B2 - Handset cable disconnection detection system, method and program thereof - Google Patents

Description

  The present invention relates to a handset cable disconnection detection system that detects a disconnection of a handset cable by a circuit that detects a disconnection location in the operation of an automatic teller machine, a method thereof, and a program thereof.

  Unmanned automated teller machines (ATMs) are widely used in Japan, and the number of installed machines is also increasing. However, in so-called convenience store ATMs, which are ATMs installed in convenience stores, there are many cases where convenience store clerk is not familiar with the operation method. Listen to how to operate.

  However, the handset cable may be disconnected due to an error such as a user buckling.

  In addition, malicious acts such as intentionally cutting the cable of the handset have been conspicuous in recent years.

  The ability for users to talk directly with operators such as financial institutions, such as handsets, is important from the user-oriented perspective, but it is not possible to detect the disconnection of the handset cable in the current automated teller machine operation. Therefore, operation is continued with the wire disconnected. It is not an exaggeration to say that an ATM in such a state is inconvenient for a user who is unfamiliar with the operation of the ATM, and is not in an operating state.

  For this reason, Patent Document 1 discloses an invention in which a call is made wirelessly to a security company when it is determined by a security monitoring control unit of an automatic transaction machine that a line failure / line control unit does not operate.

  Patent Document 2 discloses an invention in which a handset for a visually handicapped person is installed in an automatic transaction apparatus, and when the lifting of the handset is detected, the mode switches from the sighted person mode to the handicapped person mode.

JP 2001-325644 A Japanese Patent Laid-Open No. 11-312265

  However, the invention disclosed in Patent Document 1 indicates that the communication failure between the financial institution host and the automatic transaction machine is abnormal or the line control unit of the automatic transaction machine is abnormal when the operation is abnormal. Call a security company. Therefore, even if there is an abnormality inside the automatic transaction machine, if it is a part that does not affect the communication with the financial host, or if it is not a part that the user always uses like a handset, it will not be called by the security company There was a problem.

  The invention disclosed in Patent Document 2 is such that the function of the automatic transaction apparatus is switched simply by lifting the handset. When the operation of the automatic transaction apparatus is abnormal, the fact is detected. There is a problem that it cannot be notified.

  The present invention has been made in view of the above, and provides a handset cable break detection system, a method thereof, and a program thereof that can detect and notify a handset cable break in order to maintain a user-oriented function. Objective.

  In order to solve the above-mentioned problem, a handset cable disconnection detection system according to the present invention is a handset cable for detecting the presence or absence of disconnection of a cable connecting a handset having a microphone in an automatic teller machine and the automatic teller machine. A disconnection detection system, which is a microcomputer that controls the automatic teller machine, a voice control unit that processes voice input from the microphone, and a signal between the voice control unit and the handset is normal A detection unit that detects whether or not, the cable connects the handset and the voice control unit, the detection unit is connected between the voice control unit and the handset of the cable, The microcomputer transmits a detection signal to the detection unit, and the detection unit that receives the detection signal sends the detection signal to the detection unit. Whether or not the signal between the voice control unit and the handset is normal based on the respective responses from the voice control unit and the handset. It is characterized by detecting.

  In order to solve the above-described problem, a method for detecting disconnection of a handset cable according to the present invention processes a handset having a microphone and a voice input from the microphone in the cash dispenser in an automatic teller machine controlled by a microcomputer. A handset cable disconnection detection method in which a detection unit connected between the voice control unit of the cable and the handset detects the presence or absence of disconnection of the cable connecting the voice control unit, the microcomputer, A procedure for transmitting a detection signal to the detection unit, a procedure for the detection unit receiving the detection signal to transmit the detection signal to the voice control unit and the handset via the cable, and the voice control unit And the procedure in which the handset replies to the detection signal, and the detection unit includes the voice control unit and the handset. Based on the reply from, characterized in that and a procedure signal to detect whether normal or not between the handset and the voice control unit.

  In order to solve the above-mentioned problem, the handset cable disconnection detection program according to the present invention processes a handset having a microphone and a voice input from the microphone in the automatic teller machine in a microcomputer-controlled automatic teller machine. A handset cable disconnection detection program for detecting the presence or absence of disconnection of the cable connecting the voice control unit to be detected by a detection unit connected between the voice control unit of the cable and the handset, wherein the microcomputer A process for transmitting a detection signal to the detection unit, a process for the detection unit that has received the detection signal to transmit the detection signal to the voice control unit and the handset via the cable, and the voice control unit And a process in which the handset replies to the detection signal, and the detection unit is connected to the voice control unit and the front. Based on the reply from the handset, the signal between said audio controller handset, characterized in that to execute processing and, to a computer to detect whether normal or not.

  ADVANTAGE OF THE INVENTION According to this invention, the cable break detection system of the handset cable which can detect and notify the cable break of a handset, its method, and its program can be provided.

It is a block diagram of the handset disconnection detection system of the automatic teller machine which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Here, FIG. 1 is a block diagram of the handset disconnection detection system of the automatic teller machine according to the embodiment of the present invention.

  According to FIG. 1, a handset disconnection detection system for an automatic teller machine 6 according to an embodiment of the present invention includes a microcomputer 1 that controls the entire automatic teller machine 6, a handset 4 having a microphone 5, and a microphone. 5, a voice control unit 2 that processes voices input from 5, a cable 8 that connects the handset 4 and the voice control unit 2, and a voice control unit 2 that is connected between the voice control unit 2 and the handset 4 of the cable 8. And a detection unit 3 that detects whether or not the signal between the handset 4 and the handset 4 is normal.

  The microcomputer 1 transmits a detection signal to the detection unit 3. Receiving this, the detection unit 3 transmits a detection signal to the voice control unit 2 and the handset 4 via the cable, and based on the respective responses from the voice control unit 2 and the handset 4, the voice control unit 2 and the handset 4 is detected as to whether or not the signal is normal.

  There are various methods for detecting the disconnection of the cable 8 by the detection unit 3, but the voice control unit 2, the handset 4, and the detection unit 3 are assigned IDs for identifying them. A detection signal with an ID is constantly transmitted to the voice control unit 2 and the handset 4.

  The handset 4 receives the detection signal to which the ID of the detection unit 3 is attached from the detection unit 3, attaches the ID of the handset 4 to this detection signal and sends it back to the detection unit 3, and the detection unit 3 detects the handset from the received signal. 4 is detected.

  Similarly, the voice control unit 2 returns the detection signal from the detection unit 3 with the ID of the voice control unit 2 added thereto, and the detection unit 3 detects the presence or absence of the ID of the voice control unit 2 from the received signal.

  When the detection unit 3 can detect the IDs of the voice control unit 2 and the handset 4, the cable 8 is maintained in a conductive state without being disconnected.

  When the detection unit 3 becomes unable to detect the ID of the voice control unit 2 or the handset 4, it can be determined that the cable 8 is disconnected.

  The microcomputer 1 determines whether the cable 8 is in a conductive state or a disconnected state based on whether or not the ID of the handset 4 is detected by the detection unit 3, and is determined to be disconnected. In that case, this is notified to the maintenance center 7 via the communication unit 9 and the network 10.

  Further, the detection unit 3 detects whether or not the user's voice is input within a predetermined time after the handset 4 is lifted off and then is detected via the cable 8.

  If the user's voice is not input within a predetermined time even after the handset goes off-hook, the detection unit 3 transmits the fact to the microcomputer 1.

  In this case, the microcomputer 1 determines that the cable 8 is disconnected, and notifies the maintenance center 7 via the communication unit 9 and the network 10 to that effect.

  In an ATM installed outside a convenience store ATM or the like, in the case of off-hook, the ambient noise is picked up by the microphone 5, so that it is necessary to distinguish such noise from the user's voice.

  In this case, it is conceivable that a predetermined threshold value is provided, and it is considered that the user's voice is input when an input exceeding the threshold value is made through the microphone 5.

  Although the handset cable disconnection detection system according to the present embodiment can be realized by hardware, a program for causing a computer to function as the handset cable disconnection detection system is read from a computer-readable recording medium and executed. This can also be realized.

  Further, the handset cable disconnection detection method according to the present embodiment can be realized by hardware, but the computer reads a program for causing the computer to execute the method from a computer-readable recording medium and executes the program. Can also be realized.

  INDUSTRIAL APPLICABILITY The present invention is most suitable for ATMs widely used in Japan, particularly unattended ATMs installed outside financial institution stores and so-called convenience store ATMs, and can be used for a system that detects disconnection of those ATM handsets.

DESCRIPTION OF SYMBOLS 1 Microcomputer 2 Voice control part 3 Detection part 4 Handset 5 Microphone 6 Automatic teller machine 7 Maintenance center 8 Cable 9 Communication part 10 Network

Claims (12)

A handset cable disconnection detection system for detecting the presence or absence of disconnection of a cable connecting a handset having a microphone in an automated teller machine and the automated teller machine,
A microcomputer for controlling the entire automatic teller machine;
An audio control unit for processing audio input from the microphone;
A detection unit for detecting whether a signal between the voice control unit and the handset is normal;
With
The cable connects the handset and the voice control unit, the detection unit is connected between the voice control unit and the handset of the cable, and the microcomputer detects a detection signal to the detection unit. And the detection unit that has received the detection signal transmits the detection signal to the voice control unit and the handset via the cable, and is based on respective replies from the voice control unit and the handset. And detecting whether the signal between the voice control unit and the handset is normal or not. The voice control unit, the handset, and the detection unit have an ID for identifying each of them,
The detection unit always transmits the detection signal to which the ID of the detection unit is attached to the voice control unit and the handset 4, and the handset and the voice control unit receive the detection signal, and the detection signal To the detection unit, the detection unit detects the ID of the handset and the ID of the voice control unit from the received signal, respectively, and the microcomputer detects that the detection unit The handset cable disconnection detection system according to claim 1, wherein when the ID of the control unit or the handset cannot be detected, it is determined that the cable is disconnected and a notification to that effect is given.   The detection unit detects whether a user's voice is input within a predetermined time after the handset is lifted off-hook, and the handset goes off-hook. If the user's voice is not input within the predetermined time even after the time has elapsed, the fact is transmitted to the microcomputer, and the microcomputer determines that the cable is disconnected and notifies that fact. The handset cable disconnection detection system according to claim 1 or 2, characterized in that:   The handset cable disconnection detection system according to claim 3, wherein the detection unit considers that a user's voice is input when an input exceeding a predetermined threshold is made through the microphone. In the microcomputer-controlled cash dispenser, whether or not the cable connected between the handset having a microphone and the voice control unit that processes the voice input from the microphone in the cash dispenser is checked for the sound of the cable A handset cable disconnection detection method detected by a detection unit connected between a control unit and the handset,
The microcomputer transmits a detection signal to the detection unit;
The detection unit that has received the detection signal transmits the detection signal to the voice control unit and the handset via the cable.
The voice control unit and the handset return a response to the detection signal;
A procedure for detecting whether or not a signal between the voice control unit and the handset is normal based on a reply from the voice control unit and the handset;
A method for detecting disconnection of a handset cable, comprising: The voice control unit, the handset, and the detection unit have an ID for identifying each of them,
The procedure of transmitting the detection signal to the voice control unit and the handset via the cable constantly transmits the detection signal with the ID of the detection unit to the voice control unit and the handset 4.
The procedure for replying to the detection signal is such that the voice control unit and the handset receive the detection signal, attach the ID to the detection signal, and send it back to the detection unit,
The procedure for detecting whether or not the signal between the voice control unit and the handset is normal detects the presence of the ID of the handset and the ID of the voice control unit from the signal received by the detection unit, respectively.
The microcomputer further comprises a procedure for determining that the cable is disconnected when the detection unit cannot detect the ID of the voice control unit or the handset and notifying the fact. The handset cable disconnection detection method described in 1. After the handset is lifted off-hook, the detection unit detects whether or not a user's voice is input within a predetermined time via the cable;
When the user's voice is not input within the predetermined time even after the handset goes off-hook, a procedure for transmitting the fact to the microcomputer;
A procedure for the microcomputer to determine that the cable is disconnected and to notify that;
The handset cable break detection method according to claim 5 or 6, further comprising:   The procedure for detecting whether or not the user's voice is input within the predetermined time through the cable is that the user's voice is input when an input exceeding a predetermined threshold is made through the microphone. 8. The method of detecting disconnection of a handset cable according to claim 7, wherein In the microcomputer-controlled cash dispenser, whether or not the cable connected between the handset having a microphone and the voice control unit that processes the voice input from the microphone in the cash dispenser is checked for the sound of the cable A handset cable disconnection detection program detected by a detection unit connected between the control unit and the handset,
A process in which the microcomputer transmits a detection signal to the detection unit;
The detection unit that has received the detection signal transmits the detection signal to the voice control unit and the handset via the cable;
The voice control unit and the handset return a response to the detection signal;
A process for detecting whether or not a signal between the voice control unit and the handset is normal based on a reply from the voice control unit and the handset;
A computer-executable program for detecting disconnection of a handset cable. The voice control unit, the handset, and the detection unit have an ID for identifying each of them,
The process of transmitting the detection signal to the voice control unit and the handset via the cable always transmits the detection signal with the ID of the detection unit to the voice control unit and the handset 4;
In the process of returning the detection signal, the voice control unit and the handset receive the detection signal, attach the ID to the detection signal, and return the detection signal to the detection unit.
The process of detecting whether or not the signal between the voice control unit and the handset is normal detects the presence of the ID of the handset and the ID of the voice control unit from the signal received by the detection unit, respectively.
When the detection unit cannot detect the voice control unit or the ID of the handset, the microcomputer determines that the cable is disconnected and causes the computer to further execute a process of notifying the fact. The handset cable disconnection detection program according to claim 9. After the handset is in an off-hook state, the detection unit detects whether or not a user's voice is input within a predetermined time via the cable;
When the user's voice is not input within the predetermined time even after the handset goes off-hook, a process of transmitting the fact to the microcomputer;
A process in which the microcomputer determines that the cable is disconnected and notifies that effect;
The computer program further causes the computer to execute the program according to claim 9 or 10.   The process of detecting whether or not the user's voice is input within the predetermined time through the cable is performed when the input exceeding the predetermined threshold is made through the microphone. The program for detecting disconnection of a handset cable according to claim 11, wherein the program is detected.

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