JP5134765B2 - Usage management system in esthetic salon - Google Patents

Description

  The present invention relates to a usage management system for managing a user who uses a facility such as a bed in an esthetic salon so as to ensure a predetermined usage time.

  Esthetics, for example, in the Specified Commercial Transaction Law Enforcement Ordinance stipulate that “Perform a treatment to cleanse or beautify a person's skin, arrange a system, or lose weight”. In an esthetic salon where this is done, usually 10 or more usages are collectively contracted with users in the form of "course contracts", but for ordinary users, the fee is high and anxiety is given . In addition, even if the usage fee is paid in advance by the course contract, it is necessary to make a reservation at the time of actual use, and it is often impossible to make a reservation at the desired date and time, which causes a complaint or trouble.

  The present invention eliminates the problems peculiar to the conventional esthetic salon, that is, the anxiety caused by expensive course contracts, and also ensures that the user can ensure reliable and reasonable use, such as complaints such as being unable to make a reservation, The purpose is to provide a usage management system that eliminates problems.

The system of the present invention introduces a “flat-rate system” in which an additional fee is not generated no matter how many times it is used by paying a membership fee determined within a certain period. However, in this case, if the number of uses of some users increases, there arises a problem that it becomes difficult for other users to make reservations. Therefore, by setting a time frame that can be used exclusively for each user (thus, no reservation is required) in advance (hereinafter referred to as the “exclusive use time zone”), it is possible to ensure for contracted users (members). Introduce a “time sharing system” that guarantees usage, and if a member wants to use in a time frame other than his / her own dedicated usage time zone, from a user terminal such as a personal computer or mobile phone via the Internet , for example ) It is assumed that a “reservation system” that can make reservations is constructed and the two systems are organically combined . As a result, it is possible to realize use management that achieves both reliable use and use of free time.

As specific means, the present invention provides the following usage management system and server.

First, the present invention is a usage management system for an esthetic salon of a flat fee system that a user can use any number of times at a fixed amount within a fixed period,
A member registration information database that records ID and membership payment status and other member information for each user who becomes a member;
A member reservation information database that records the reservation-free exclusive use time zone assigned to each member of the esthetic salon facility and the status of reservations other than the member exclusive use time zone ;
A facility-specific reservation information database that records the status of reservation for each facility;
In response to a reservation application from a user terminal by a member, a confirmation process for confirming the member's authentication and membership payment status by referring to the member registration information database, when the authentication and payment of the membership fee are confirmed , by referring to the membership reservation information database and the facility-specific reservation information database, determines whether the number of times held as a reserved state by the member exceeds the limit number of times a predetermined, not exceed that limit When there is no reservation, the user terminal displays the date and facility that can be reserved, and when the desired date and facility are input from the user terminal, a reservation process for determining whether or not the desired reservation is possible, and the request When a reservation is possible, the member reservation information database and the facility-specific reservation information database are used with the date and facility as reservation information. Characterized by comprising a processing unit for executing a reception process to be recorded in the scan.

In this usage management system, when the processing unit confirms in the confirmation process the authentication of the member who applied for the reservation from the user terminal other than his / her exclusive usage time period and payment of the membership fee, the member in the reservation process In order to determine whether the number of reservations exceeds the limit number, in addition to the member reservation information database, refer to the facility-specific reservation information database that records the reservation status for each facility, and if the limit number is not exceeded The date and facility that can be reserved are displayed on the user terminal, and when the desired date and facility are input from the user terminal, it is determined whether or not the desired reservation is possible. If the desired reservation is possible, the date and time and the facility are recorded as reservation information in the member reservation information database and the facility-specific reservation information database in the reception process.

Note that the number of members of the esthetic salon can be determined based on the total number of facility usage hours in a certain period and the ratio of the average number of times of use per member and the number of times of exclusive use.

Secondly, the present invention is a usage management server for a fixed-price esthetic salon that a user can use any number of times at a fixed amount within a fixed period,
A member registration information database that records ID and membership payment status and other member information for each user who becomes a member;
A member reservation information database that records the reservation-free exclusive use time zone assigned to each member of the esthetic salon facility and the status of reservations other than the member exclusive use time zone ;
A facility-specific reservation information database that records the status of reservation for each facility;
Depending on the subscription that members sent over the network from a user terminal to be used, the member registration information of the member by referring to the database authentication and fee confirmation process of confirming the payment status of the payment of the authentication and fee Is determined by referring to the member reservation information database and the facility-specific reservation information database to determine whether or not the number of times the reservation state is held by the member exceeds a predetermined limit number , When the limit number of times is not exceeded, the user terminal displays the date and facility that can be reserved and when the desired date and facility are input from the user terminal, it is determined whether or not the desired reservation is possible. the reservation processing, and the facility with the date and time when it can be reserved for that desired as the reservation information membership reservation information database The reception process of recording a fine the facility-specific reservation information database, characterized in that a computer program for causing a computer.

According to the present invention, if a user of an esthetic salon becomes a member and pays a certain amount of membership fee, by introducing a “flat-rate system” that does not incur additional charges no matter how many times it is used, The anxiety caused by the expensive "course contract" is being resolved.
In addition, by setting a dedicated use time zone in which the facility can be used exclusively for each member , a time sharing system that allows members to use without reservations will be introduced, and members will be able to use time slots other than their own use time zone. If you want to use the service at the same time, by combining a system that allows you to make a reservation from a user terminal such as a personal computer or mobile phone, you can ensure both reliable use and free time for your members , thereby ensuring reliable and rational use. By realizing the use, complaints and troubles such as not being able to make a reservation can be solved.

First of all, aesthetic salon of facility operations or administrator, defines the use unit time per once for facilities such as the available bed, set it as a "band use time". Then, a “use pattern” is set according to how often the user uses the device during a certain period (for example, for one month).

  Fig. 1 shows an example of a usage pattern in which the usage unit time is 90 minutes and the usage frequency is twice a month. Here, the first and third Mondays, the second and fourth Fridays, etc. The time interval is set to be even. In this example, the number of usage patterns is 112 patterns obtained by multiplying the number of daily usage time periods (time frames) 8 (referred to as facility rotations) by the usage pattern number 14 in January.

Next, the number of usage patterns to be allocated to members as a dedicated usage time zone is determined. The remaining time frame in which the exclusive use time zone is allocated to the members is a time zone in which reservation can be made freely (hereinafter referred to as “free reservation time zone”). The number of usage patterns assigned to a member is determined in accordance with the ratio between the number of times that the member can use on average and the number of times that the member can use exclusively.

For example, if the usage pattern shown in FIG. 1 is used, the number of times that the member can use exclusively is 2, and if the member uses the average 3 times a month, 2/3 of 112 usage patterns, that is, 75 usage A pattern will be assigned to a member. In this case, 75 members are recruited per unit of facility such as a bed, and 75 × 2 = 150 times can be used exclusively (without making a reservation) for the entire member, and the remaining (112-75) × 2 = 74 times is the number that can be reserved freely. The number of days incorporated in the above usage pattern is 28 days, but since there are actually 30 days or 31 days in a month, 2 days to 3 days are added to the amount that can be freely reserved. Alternatively, the portion may be used for facility maintenance.

  As described above, the number of members per unit of facility (for example, one bed) is determined, and this is multiplied by the number of facility units to obtain the total number of members. Divide the target sales amount by adding profits to the facility operation costs by the total number of members, and determine the amount (fixed amount) of monthly fee per member. This amount can be increased or decreased according to the allocated exclusive use time zone. For example, a high membership fee is set for a relatively popular time zone, and a low membership fee is set for an unpopular time zone. In this way, it can be avoided that the exclusive use time zone concentrates on a specific time zone, so that the time zone that can be freely used becomes only the biased time.

A reservation for a member's free reservation time zone (hereinafter referred to as “free reservation”) is recorded in the member reservation information database 2 shown in FIG. 2 as reservation information. Here, if one member makes a lot of reservations, it becomes difficult for other members to make reservations. To prevent this harmful effect, as described above, the freedom assumed for the average number of monthly use per member Based on the number of reservations, limit the number of times the reservation state is retained. For example, if the monthly average usage count is assumed to be 3 and the number of exclusive use is 2 times per month, the number of free reservations is limited to the remaining one. Thereby, the free reservation is limited to a predetermined number of times.

  This limit (for example, the number of free reservations only once) is the number of times that the reservation state can be maintained, and if the reservation is canceled or the reservation is digested by visiting the store, the reservation state is changed. Since the state is no longer held, a new reservation can be made. Such a mechanism secures the freedom of “no additional charge no matter how many times a month”, which is the basic flat rate system.

As a precondition for the start of membership use, membership fee delivery is required, and the membership fee delivery status is recorded in the member registration information database 1 shown in FIG. 2, so that information in this database is received when a reservation application is received from a member as described later. A check is made by accessing.

Specifically, when the user joins, the exclusive use time zone is determined and assigned by the selection. This information (the exclusive use time zone assigned to the user who became a member) is registered in the member reservation information database 2, and is also registered at the same time in the facility-specific reservation information database 3 (FIG. 2). As a result, the exclusive use time zone assigned to the member is automatically reserved in advance for each facility. Therefore, as long as the member uses the facility during his / her own exclusive use time, no reservation application is required.

When a member joins, the member selects the exclusive use time zone as described above according to his / her life pattern, work, and learning situation, but the member's own use time is changed when the situation changes after that. If you want to change the time zone, you can change it by selecting from the time zones that are not assigned to other members at that time.

FIG. 2 shows a processing procedure performed in response to an application for a free reservation from a member in the use management system of the present invention. The following processing is executed by the usage management server of this system in accordance with a computer program stored in a computer as a processing device constituting the processing . The member logs in to the usage management server via the Internet from a user terminal such as a personal computer or a mobile phone, and performs the reservation procedure as follows.

First, when a URL designated as a website for free reservation is accessed from the user terminal (ST1), the server managing the website displays a login screen on the user terminal (ST2). Here, when the ID and password for member authentication issued at the time of member registration are input (transmitted) from the user terminal (ST3), the server collates the information by referring to the member registration information database 1. The member registration is confirmed (ST4). When the registration is confirmed, login is permitted and the process proceeds to the next step. On the other hand, if registration cannot be confirmed, login is rejected, a re-input request is made to the user terminal, and if there is no correct input within a predetermined time, the process is terminated (logout) (ST5).

  When the login is permitted as described above, the server checks the payment status by checking the membership fee delivery status data recorded in the member registration information database 1 (ST6). The membership fee non-payment status and delivery guidance are displayed on the user terminal, and the process proceeds to the next reservation screen and ends (logs out) (ST7).

If the membership fee has not been paid, the process proceeds to the following reservation process. That is, by referring to the member reservation information database 2, information held as a reservation state (current reservation status) is displayed on the user terminal (ST8), and the number of times held as the reservation state of the member is displayed. said exceeds the limit number of times (for example, in the case of 1 times the number of free reservation of the above-mentioned, there is a free reservation of undigested) when you check whether, exceeds the limit number of times, cancel the reservation If not, a display indicating that a new reservation cannot be accepted is displayed (ST9).

  Here, when the user cancels the reservation, if the information to be canceled is selected from the reservation information, a cancel process is performed (ST10). The result of the cancellation process is reflected in the member reservation information database 2, and when the restriction is released, the process proceeds to the next reservation procedure.

  If there is no reservation cancellation, it is determined whether or not a new reservation is to be made (ST11). If “No”, the process ends (logout) (ST12). If “Yes”, the reservation screen is displayed on the user terminal. And asks for the input of the desired facility, date and time (ST13). When these inputs are received from the user terminal, the server accesses the facility-specific reservation information database 3 to determine whether or not a reservation can be made for the desired facility and time (ST14). If there is a vacancy, a reservation is accepted, and a reception process for updating the member reservation information database 2 and the facility-specific reservation information database 3 is performed (ST15).

  On the other hand, if there is no free space, it is determined whether or not to make a reservation under other conditions (ST16). If “No”, the process ends (logout) (ST17). A screen for selecting the facility and the desired date of use is displayed (ST18). As an example of this screen, a display screen example on a mobile phone is shown in FIG. In this screen example, the days and days when all the time zones are full are colored (shaded), and these months and days cannot be selected.

Here, when the desired facility and the desired month and day are selected from the user terminal, the reservation status according to the time zone of the selected month and day of the selected facility is displayed as shown in FIG. (ST19). When a time zone that can be reserved at the user terminal is selected, the server accesses the facility-specific reservation information database 3 to determine whether or not the desired reservation can be made (ST20). A reception process for updating the member reservation information database 2 and the facility-specific reservation information database 3 is performed (ST21).
On the other hand, if the reservation cannot be made, it is determined whether or not the reservation is made under other conditions (ST22). If “No”, the process ends (logout) (ST23). Then, a screen for selecting the desired facility and the desired date is displayed (ST18). Thereafter, the above process is repeated.

The figure which shows the example of the "usage pattern" according to the usage frequency for one month. The figure which shows the procedure of the reservation reception process in this system. The figure which shows the example of a use desired facility and month date selection screen with a mobile telephone. The figure which shows the example of the use time zone and reservation status display and selection screen with a mobile telephone.

  DESCRIPTION OF SYMBOLS 1 ... Member registration information database, 2 ... Member reservation information database, 3 ... Facility-specific reservation information database.

Claims (2)

It is a usage management system for a flat-rate esthetic salon that allows users to use a fixed amount of money within a fixed period of time,
A member registration information database that records ID and membership payment status and other member information for each user who becomes a member;
A member reservation information database that records the reservation-free exclusive use time zone assigned to each member of the esthetic salon facility and the status of reservations other than the member exclusive use time zone ;
A facility-specific reservation information database that records the status of reservation for each facility;
In response to a reservation application from a user terminal by a member, a confirmation process for confirming the member's authentication and membership payment status by referring to the member registration information database, when the authentication and payment of the membership fee are confirmed , by referring to the membership reservation information database and the facility-specific reservation information database, determines whether the number of times held as a reserved state by the member exceeds the limit number of times a predetermined, not exceed that limit A reservation process for displaying a date and facility that can be reserved on the user terminal when there is not, and determining whether or not the desired reservation is possible when the desired date and facility are input from the user terminal; and When the desired reservation is possible, the member reservation information database and the facility-specific reservation information data with the date and facility as reservation information Processing unit and to execute the reception process to be recorded in the over scan
The use management system characterized by comprising a. A usage management server for a flat-rate esthetic salon where a user can use a fixed amount of money within a fixed period of time,
A member registration information database that records ID and membership payment status and other member information for each user who becomes a member;
A member reservation information database that records the reservation-free exclusive use time zone assigned to each member of the esthetic salon facility and the status of reservations other than the member exclusive use time zone ;
A facility-specific reservation information database that records the status of reservation for each facility;
Confirmation processing for confirming the status of member authentication and membership payment by referring to the member registration information database in response to a reservation application sent via a network from a user terminal used by the member;
By referring to the membership reservation information database and the facility-specific reservation information database when the payment of the authentication and fee has been confirmed, whether the number of times held as a reserved state by the member exceeds the limit number of times a predetermined If the limit number of times is not exceeded, the user terminal displays the date and facility that can be reserved, and when the desired date and facility are input from the user terminal, the desired reservation is possible Reservation processing to determine whether or not , and
And a computer program for causing a computer to perform reception processing for recording the date and facility as reservation information in the member reservation information database and the facility-specific reservation information database when the desired reservation is possible. A usage management server.

Images