JP5193260B2 - Voice message incoming call notification system, voice storage device, and incoming call notification method - Google Patents

Description

  The present invention relates to a voice message incoming call notification system, a voice storage device, and an incoming call notification method, and more particularly, a voice message incoming call notification comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange. The present invention relates to a system, a voice storage device, and an incoming call notification method.

The system that performs the incoming call notification by voice message is effective because the caller ID displayed on the multi-function phone cannot be confirmed when the phone is a little away from the phone or at another location on the premises. It is.
An example of a system that notifies an incoming call by a voice message from a voice storage device is described in Patent Document 1. In this system, when there is an incoming call, a call is made by voice paging.
As a prior art document, in Patent Document 2, in a security monitoring system in a technical field different from the incoming notification system using a voice message, a delay time until a monitoring operation is started according to the mode content is set. There is a description that the time for starting the monitoring operation is set when the time has elapsed.

Japanese Patent No. 4165508 (FIGS. 1 and 6) JP 2005-222116 A (paragraphs 0020 and 0035)

However, in the technique of Patent Document 1, even when the telephone can be answered immediately, the incoming call notification is performed by a voice message. Therefore, if there is a person who is engaged in work not directly related to the surroundings, it may be annoying and troublesome. In addition, if an incoming call notification is made by a voice message that notifies an incoming call every time an incoming call is received from an outside line, it may be cumbersome and hinder business operations.
If you are in the immediate vicinity of the phone, you can check the caller ID and the name for the caller ID registered in the system in advance on the screen of the multi-function phone. There are few.

An incoming call notification system according to the present invention is an incoming call notification system using a voice message, comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange.
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
The voice storage device synthesizes a voice message by using the detailed information about the sender including the sender information and an information table having a voice message transmission start time set corresponding to the sender information, and the detailed information. A voice message synthesizing unit that retrieves the detailed information and the voice message transmission start time from the information table based on the received sender information, and synthesizes a voice message using the retrieved detailed information. The synthesized voice message is transmitted after the elapse of the searched voice message transmission start time.

A voice storage device according to the present invention includes a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange.
A transmission / reception unit for receiving a signal including caller information from the private branch exchange;
Detailed information about the caller including the caller information and an information table having a voice message transmission start time set corresponding to the caller information;
A voice message synthesis unit that synthesizes a voice message using the detailed information,
The detailed information and the voice message transmission start time are searched from the information table based on the sender information received by the transmitter / receiver, and a voice message is synthesized using the searched detailed information, and the searched voice message is retrieved. The synthesized voice message is transmitted after the transmission start time has elapsed.

An incoming call notification method according to the present invention is an incoming call notification method using a voice message of an incoming call notification system comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange.
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
Based on the received caller information, the voice storage device includes detailed information on a caller including the caller information and detailed information from an information table having a voice message transmission start time set corresponding to the caller information. And the voice message transmission start time is searched, a voice message is synthesized using the retrieved detailed information, and the voice message is transmitted after the searched voice message transmission start time elapses.

  The first effect of the present invention is that an incoming call notification by voice message can not be performed when an incoming call can be answered immediately, such as when the phone is nearby. The reason is to perform an incoming call notification by a voice message after a certain time from the incoming call.

  The second effect of the present invention is that, for a specific caller such as an important customer, immediate voice paging is performed at the time of an incoming call, so that a proxy response is made immediately from the incoming extension or a nearby extension. It can be urged to respond. The reason is that it is possible to change the incoming notification start time by voice message for each caller number.

It is a block diagram of one Embodiment of the incoming call notification system which concerns on this invention. It is a block diagram which shows the example of 1 structure of an audio | voice storage apparatus. It is the flowchart which showed from the outside line arrival to voice paging operation. It is a sequence diagram which shows the operation | movement of the event which generate | occur | produces with a private branch exchange and a voice storage device, and an outside line, a multifunction telephone, and a speaker. It is a detailed information table table corresponding to the sender number in the database of the voice storage device.

  Next, the configuration of a typical embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a configuration diagram of an embodiment of an incoming call notification system according to the present invention. FIG. 2 is a block diagram showing an example of the configuration of the voice storage device.
Referring to FIG. 1, an incoming call notification system according to the present embodiment includes a private branch exchange 100, a voice storage device 101 that provides a voice mail service, an external line 110, a multi-function telephone 130, a voice mail extension (hereinafter referred to as a VM extension). ) 120 and 121, and a speaker 140 that performs paging broadcasting.
As shown in FIG. 2, the voice storage apparatus 101 receives a caller number (caller's telephone number) as an incoming signal and caller information from the private branch exchange 100, and sends and receives a voice message. The detailed information table (see Fig. 5) 1013 of the detailed information (name, affiliation, title, etc.) corresponding to the caller number recorded in the memory of the voice storage device, and the detailed information are synthesized as a voice message from the caller number. Voice message synthesizer 1014, timer 1015 for setting the time from the start of incoming voice paging to starting voice message transmission and notifying the controller 1012 after the elapse of time, each part (transmission / reception unit 1011, details) An information table 1013 and a voice message synthesis unit 1014) are configured by a control unit 1012 that controls the operation of the voice message synthesis unit 1014). In the case where the elapsed time is counted in the control unit 1012, the timer 1015 is provided in the control unit 1012. The voice storage device 101 performs voice call of the private branch exchange 100 and a service function of speaker paging as the VM extensions 120 and 121 of the private branch exchange 100, thereby performing an incoming call notification message transmission (voice message transmission) by voice paging. The timing of sending a voice message is set according to the time recorded in the detailed information table of FIG. 5 from the arrival of voice to the start of voice paging and the start of sending a voice message. This time is set corresponding to the caller ID. An example of a voice message is “A call from Mr. Masaru Suzuki, Sales Department, Inc.”, and this voice message is sent out after 10 seconds.

Next, the operation of the incoming call notification system will be described in detail with reference to the flowcharts of FIGS. 1 and 3, the sequence diagram of FIG. 4, and the table of FIG.
FIG. 3 is a flowchart showing a process from an outside line incoming call to voice paging (voice call and speaker paging). FIG. 4 is a sequence diagram showing events that occur in the private branch exchange 100 and the voice storage device 101 and the operations of the external line 110, the multi-function telephone 130, and the speaker 140 in the flow shown in FIG. FIG. 5 is a detailed information table table corresponding to the caller number in the database of the voice storage device 101.

First, the private branch exchange 100 detects an incoming call from the outside line 110 (step B10 in FIG. 4). Then, an incoming signal and a caller number are sent to the voice storage device 101 (step A10 in FIG. 3 and step B10 in FIG. 4). At the same time, the outside line button of the multi-function telephone 130 is displayed as an incoming call, and the caller number and the name for each caller number registered in advance as system data of the private branch exchange 101 are displayed on the screen (FIG. 4). Step B30).
The voice storage device 101 searches the detailed information table (FIG. 5) 1013 in the database using the caller number received by the transmission / reception unit 1011 as a key, identifies the caller, and synthesizes the voice message by the voice message synthesis unit 1014. . Even if it cannot be specified, the voice message is synthesized within the specified range (step A30 in FIG. 3).

  Then, the timer 1015 sets a time from when the voice paging is started after the voice storage device 101 is received to when the voice message starts to be sent (hereinafter referred to as voice message sending start time) (step A40 in FIG. 3). ). The timer value (voice message transmission start time value) set by the timer is a fixed value (set in the timer 1015 or the control unit) in the system, or the detailed information table in the database of the voice storage device 101 (FIG. 5). A timer value is set for each caller number registered in, and a standby state is awaited for voice paging activation (step B90 in FIG. 4). The time value (call start time) in the detailed information table 1015 is not the case when the timer value is set to a constant value in the system (the setter may be able to set any value as necessary). May be.

Here, with respect to the caller number of an important customer, if the timer value is set to 0 (immediately, a voice message is transmitted), an immediate response or a nearby person can immediately respond as a proxy. .
When waiting for voice paging activation, it monitors whether the voice message transmission start timer has timed out (step A50 in FIG. 3). If there is, a free VM extension port is captured (step A70 in FIG. 3).

Then, dial the number that activates the voice paging (voice call and speaker paging) service of the private branch exchange 100 to activate voice call and speaker paging to the multi-function telephone 130 (step A80 in FIG. 3 and step in FIG. 4). B21), a voice message is transmitted (step A90 in FIG. 3 and step B22 in FIG. 4).
If there are no free ports on the VM extensions 120 and 121, the voice call and speaker paging are not started, and the incoming line is continued (step A61 in FIG. 3).
If the incoming call is not answered at the multi-function telephone 130 after a certain period of time, the voice storage device 101 automatically responds, sends a message that is not answered, and records the caller's message (step A101 in FIG. 3). ).

  In the present embodiment, in a system in which an incoming call from an external line accommodated in a private branch exchange is automatically answered by a voice storage device, the incoming call is received by a multi-function telephone, and at the same time, the voice storage device Voice paging is performed by activating the paging service. At that time, the information that matches the detailed information (company name, department name, name, etc.) registered in the voice storage device in advance by the caller number of the incoming incoming call. Voice synthesis is performed and, for example, a message such as “A call from Mr. Masaru Suzuki, Sales Department, Inc.” is played to notify the incoming call. At this time, the incoming notification start time by voice message is arbitrarily changed.

A fixed amount of time is available by detecting the incoming call from the outside line and activating the voice paging service of the private branch exchange from the voice storage device after the incoming call is received. Incoming calls will be notified by voice message after a while.
With the configuration of this embodiment, when a call is answered immediately by the telephone, the incoming call notification by voice message is not performed, so only a specific caller or near the telephone can be answered immediately without worrying about the surroundings. It is possible to make an incoming call notification by a voice message within a minimum range as necessary, such as when you are in a place where you cannot.

The sound storage device 101 according to the present embodiment can be configured by hardware such as a dedicated IC, but can be configured by software (program) using a computer. That is, the voice storage device 101 is a CPU, the voice message synthesis unit of the voice storage device 101 shown in FIG. A computer having a transmission / reception unit, such as a memory such as a RAM for storing data necessary for the calculation of the CPU, can be used.
A part or all of the above embodiment can be described as in the following supplementary notes, but is not limited to the following configuration.

(Appendix 1)
In a voice message incoming call notification system comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
The voice storage device includes an information table having detailed information about a caller including the caller information, a voice message synthesis unit that synthesizes a voice message using the detailed information, and a voice message that transmits the synthesized voice message. A timer for setting a transmission start time, and searching for the detailed information from the information table based on the received sender information, synthesizing a voice message using the searched detailed information, and starting sending the voice message An incoming call notification system characterized by transmitting a synthesized voice message after a lapse of time.

(Appendix 2)
In a voice message incoming call notification system comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
The voice storage device synthesizes a voice message by using the detailed information about the sender including the sender information and an information table having a voice message transmission start time set corresponding to the sender information, and the detailed information. A voice message synthesizing unit that retrieves the detailed information and the voice message transmission start time from the information table based on the received sender information, and synthesizes a voice message using the retrieved detailed information. An incoming call notification system, wherein a synthesized voice message is sent after the elapse of a searched voice message sending start time.

(Appendix 3)
In a voice storage device of an incoming call notification system by voice message, comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
A transmission / reception unit for receiving a signal including caller information from the private branch exchange;
An information table having detailed information about the caller including the caller information;
A voice message synthesizer for synthesizing a voice message using the detailed information;
A timer for setting a voice message transmission start time for sending out the synthesized voice message,
The detailed information is searched from the information table based on the sender information received by the transmitting / receiving unit, a voice message is synthesized using the searched detailed information, and the synthesized voice is synthesized after the voice message transmission start time has elapsed. A voice storage device characterized by sending a message.

(Appendix 4)
In a voice storage device of an incoming call notification system by voice message, comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
A transmission / reception unit for receiving a signal including caller information from the private branch exchange;
Detailed information about the caller including the caller information and an information table having a voice message transmission start time set corresponding to the caller information;
A voice message synthesis unit that synthesizes a voice message using the detailed information,
The detailed information and the voice message transmission start time are searched from the information table based on the sender information received by the transmitter / receiver, and a voice message is synthesized using the searched detailed information, and the searched voice message is retrieved. A voice storage device that sends a synthesized voice message after a lapse of a transmission start time.

(Appendix 5)
In an incoming call notification method using a voice message of an incoming call notification system comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
The voice storage device searches the detailed information from an information table having detailed information about the caller including the caller information based on the received caller information, and synthesizes a voice message using the searched detailed information. An incoming call notification method, wherein the voice message is transmitted after a set voice message transmission start time elapses.

(Appendix 6)
In an incoming call notification method using a voice message of an incoming call notification system comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
Based on the received caller information, the voice storage device includes detailed information on a caller including the caller information and detailed information from an information table having a voice message transmission start time set corresponding to the caller information. And a voice message transmission start time is searched, a voice message is synthesized using the searched detailed information, and the voice message is transmitted after the searched voice message transmission start time elapses.

The present invention is used in a voice message incoming call notification system and a voice storage device that include a private branch exchange connected to an external line and a voice storage device connected to the private branch exchange, and does not perform incoming call notification using a voice message. This is used for a system and a voice storage device that can perform immediate voice paging for a specific caller when a call is received.

100 Private Branch Exchange 101 Voice Storage Device 110 External 120 VM Extension 130 Multi-Function Telephone 140 Speaker

Claims (5)

In a voice message incoming call notification system comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
The voice storage device synthesizes a voice message by using the detailed information about the sender including the sender information and an information table having a voice message transmission start time set corresponding to the sender information, and the detailed information. A voice message synthesizing unit that retrieves the detailed information and the voice message transmission start time from the information table based on the received sender information, and synthesizes a voice message using the retrieved detailed information. An incoming call notification system, wherein a synthesized voice message is sent after the elapse of a searched voice message sending start time. In a voice storage device of an incoming call notification system by voice message, comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
A transmission / reception unit for receiving a signal including caller information from the private branch exchange;
Detailed information about the caller including the caller information and an information table having a voice message transmission start time set corresponding to the caller information;
A voice message synthesis unit that synthesizes a voice message using the detailed information,
The detailed information and the voice message transmission start time are searched from the information table based on the sender information received by the transmitter / receiver, and a voice message is synthesized using the searched detailed information, and the searched voice message is retrieved. A voice storage device that sends a synthesized voice message after a lapse of a transmission start time. In an incoming call notification method using a voice message of an incoming call notification system comprising a private branch exchange connected to an outside line and a voice storage device connected to the private branch exchange,
The private branch exchange detects caller information from the signal on the outside line, and transmits a signal including the caller information to the voice storage device;
Based on the received caller information, the voice storage device includes detailed information on a caller including the caller information and detailed information from an information table having a voice message transmission start time set corresponding to the caller information. And a voice message transmission start time is searched, a voice message is synthesized using the searched detailed information, and the voice message is transmitted after the searched voice message transmission start time elapses. In the voice message sending method of the voice storage device of the incoming call notification system comprising the private branch exchange connected to the outside line and the voice storage device connected to the private branch exchange,
The voice storage device
Receiving a signal including caller information from the private branch exchange;
The detailed information and the voice message transmission based on the received caller information from the information table including the detailed information about the caller including the caller information and the voice message transmission start time set corresponding to the caller information. Search for start time and
A voice message sending method comprising: synthesizing a voice message using the searched detailed information, and sending the synthesized voice message after a lapse of the searched voice message sending start time. A computer functioning as a voice storage device of an incoming call notification system comprising a private branch exchange connected to an external line and a voice storage device connected to the private branch exchange;
Receiving a signal including caller information from the private branch exchange;
The detailed information and the voice message transmission based on the received caller information from the information table including the detailed information about the caller including the caller information and the voice message transmission start time set corresponding to the caller information. Steps to search for start time,
A program for synthesizing a voice message using the retrieved detailed information and transmitting the synthesized voice message after the elapse of the searched voice message transmission start time.

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