JP5250643B2 - Comment posting support system, method for controlling comment posting support system, program, and recording medium - Google Patents

Description

  The present invention relates to a comment posting support system, a control method for a comment posting support system, a program, and a recording medium.

  There are technologies that link multiple systems. Patent Document 1 discloses a system in which an aggregator server can easily access user information collected and integrated from a provider server by logging in to a Web site provided by a distributor.

  In addition, as part of the promotion of sales of products and services using the electronic commerce system, a user who is a provider of products and services sold by the electronic commerce system can use products and services for communication services such as Twitter (registered trademark) services. Information related to a service is posted as a comment along with a link to an introduction page for the product or service, and a user who views the comment of the communication service is guided to the introduction page for the product or service.

JP 2003-108686 A

  In the electronic commerce system, a user who provides a product or service registers information (name, unit price, number of inventory, description, etc.) related to the product or service to be provided. Then, a user who wishes to purchase a product or service browses the information and determines a product or service to purchase.

  Here, when a user registers or changes information related to a product or service, if a comment regarding that is posted to the communication service, the user who wants to purchase the product or service will receive the attention of the product or service. Sales can be expected to be promoted. However, when the user registers or changes information related to a product or service, it is troublesome for the user to bother to input a comment regarding that and post it to the communication service.

  The present invention has been made in view of the above-mentioned problems, and one of its purposes is a product provided by a user to a communication service that publicly discloses a comment posted by a user to others, and the like. This is to reduce the user's trouble when posting comments about the service.

  In order to solve the above-described problem, a comment posting support system according to the present invention is a comment posting support system that supports posting of a comment in a communication service that publishes posted comments to others, and is provided by a user. A comment providing unit that provides the user with a comment corresponding to information on the product or service, and a comment posting request provided by the comment providing unit that is received from the user, and the comment is posted by the user. Comment output means for outputting to the communication system providing the communication service as a comment disclosed to others.

  A control method for a comment posting support system according to the present invention is a control method for a comment posting support system that supports posting of a comment in a communication service that publishes posted comments to others, and is provided by a user. A comment providing step for providing the user with a comment corresponding to information on the product or service, and a comment posting request provided in the comment providing step that is received from the user, and the comment is posted by the user. A comment output step of outputting to the communication system providing the communication service as a comment disclosed to others.

  The program according to the present invention is a program that causes a computer to function as a comment posting support system that supports posting of a comment in a communication service that publishes posted comments to others, and is a product or service provided by a user Comment providing means for providing the user with a comment corresponding to information on the user, and accepting the comment from the user, in response to a comment posting request provided by the comment providing means, releasing the comment to others posted by the user The computer is caused to function as comment output means for outputting a comment to the communication system that provides the communication service.

  Further, a recording medium according to the present invention is a recording medium that records a program that causes a computer to function as a comment posting support system that supports posting of a comment in a communication service that publishes posted comments to others. Comment providing means for providing the user with a comment corresponding to information on the product or service provided, and posting the comment by the user in response to a comment posting request provided by the comment providing means received from the user. A recording medium storing a program that causes the computer to function as comment output means for outputting to a communication system that provides the communication service as a comment published to others.

  In the present invention, a comment corresponding to information on a product or service provided by the user is provided to the user, and when the user requests posting of a comment provided to the comment posting support system, the comment is output to the communication system. The In this way, according to the present invention, the user's trouble when posting a comment regarding a product or service provided by the user to a communication service for publishing a comment posted by the user to others is more than conventional. Will be reduced.

  In one aspect of the present invention, the information processing apparatus further includes a registration request accepting unit that accepts a registration request for information related to a product or service provided by a user, wherein the comment providing unit is responsive to acceptance of the registration request by the registration request accepting unit. The registration request accepting means provides the user with a comment corresponding to information related to a product or service for accepting the registration request.

  Moreover, in one aspect of the present invention, it further includes a change request accepting unit that accepts a change request for information on a product or service provided by a user stored in the storage unit, and the comment providing unit includes the change request accepting unit. The change request accepting means provides the user with a comment corresponding to information on a product or service for accepting the change request in response to the change request accepted by the means.

  In this aspect, the change request accepting unit accepts a change request for the number of products or services provided by the user or the price of the product or service provided by the user, and the comment providing unit receives the change request. A comment corresponding to a change in the number of products or services provided by the user or the price of the products or services provided by the user indicated by the change request by the reception unit may be provided to the user.

  In one aspect of the present invention, the comment providing unit provides a plurality of comments to the user, and the comment output unit selects a comment selected by the user from among the plurality of comments provided to the user. Is output to a communication system that provides the communication service as a comment posted to others posted by the user.

1 is an overall configuration diagram of a computer network according to an embodiment of the present invention. It is a functional block diagram which shows an example of the function implement | achieved by the virtual shopping mall system which concerns on one Embodiment of this invention. It is a figure which shows an example of partner management data. It is a figure which shows an example of virtual shopping mall account data. It is a figure which shows an example of communication account data. It is a figure which shows an example of merchandise / service management data. It is a flowchart which shows an example of the flow of the communication account data registration process performed by one Embodiment of this invention. It is a figure which shows an example of a top page. It is a figure which shows an example of a communication account data registration page. It is a figure which shows an example of a top page. It is a flowchart which shows an example of the flow of the goods and service management data registration process performed by one Embodiment of this invention. It is a figure which shows an example of a goods and service setting page. It is a figure which shows an example of a goods and service separate registration page. It is a figure which shows an example of a goods and service management data registration completion page. It is a flowchart which shows an example of the flow of the posting process of the comment performed in one Embodiment of this invention. It is a figure which shows an example of a comment contribution page. It is a figure which shows an example of an eyeball goods setting page. It is a figure which shows an example of an eyeball product setting completion page.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is an overall configuration diagram of a computer network according to an embodiment of the present invention. As shown in FIG. 1, a computer network 18 such as the Internet includes a virtual shopping mall system 10 (10-1 to 10-n), a communication system 12, and a store terminal 14 (14- 1 to 14-m) and the purchase user terminal 16 (16-1 to 16-l) are connected. The virtual shopping mall system 10, the communication system 12, the store terminal 14, and the purchase user terminal 16 can communicate with each other.

  The virtual shopping mall system 10 is a computer system that functions as a portal of a virtual shopping mall, for example. In the present embodiment, for example, different virtual shopping malls are operated by a plurality of companies. In this embodiment, the virtual shopping mall and the virtual shopping mall system 10 are associated one-to-one. The first virtual shopping mall system 10-1, the second virtual shopping mall system 10-2,..., And the nth virtual shopping mall system 10-n are managed by different companies. Further, the virtual shopping mall system 10 executes processing based on processing requests received from the store terminal 14 and the purchase user terminal 16. In the present embodiment, the virtual shopping mall system 10 also functions as a comment posting support system that supports posting of comments in the communication service provided by the communication system 12.

  The communication system 12 is, for example, a computer system such as a server for providing a communication service that accepts posting of comments and publishes the comments to the public. The communication system 12 may be a system managed by one or a plurality of companies operating a virtual shopping mall, or may be a system managed by a company other than a company operating a virtual shopping mall. The communication system 12 is a computer system such as a server that provides a social networking service such as a Twitter (registered trademark) service or a Facebook (registered trademark) service.

  In the communication service provided by the communication system 12, as a general rule, the contributor posts a comment without specifying the other party. Then, the comment viewer selects a comment to be viewed. For example, a user of the communication system 12 can post a comment on a field in which he / she is interested, or select and view a comment on the same field posted by another user, thereby communicating about the same field. Can be planned.

  Each of the virtual shopping mall system 10 and the communication system 12 is, for example, a control unit that is a program control device such as a CPU that operates according to a program installed in its own device, a storage element such as a ROM or RAM, a storage that is a hard disk drive, or the like. And a communication unit which is a communication interface such as a network board. These elements are connected via a bus. The storage unit of the virtual shopping mall system 10 and the communication system 12 stores a program executed by the control unit of its own device. In addition, the storage units of the virtual shopping mall system 10 and the communication system 12 also operate as work memory of the own device.

  The store terminal 14 is a computer that is used by a user (hereinafter referred to as a store user) who is a related person (for example, store manager) of a store opening a store in a virtual shopping mall. The store terminal 14 is used for registering information on products and services sold in the virtual shopping mall in the virtual shopping mall system 10. For example, on the store terminal 14, a dedicated screen provided from the virtual shopping mall system 10 is displayed. Store personnel can enter basic information on products and services, information on how to sell products and services, and the like on this dedicated screen.

  The purchase user terminal 16 is a computer operated by a user who browses comments posted on the communication system 12 or purchases a product or service through the virtual shopping mall system 10 (hereinafter referred to as a purchase user). .

  The store terminal 14 and the purchase user terminal 16 are, for example, a personal computer, a mobile phone, a personal digital assistant (PDA), a smartphone, and the like. The store terminal 14 and the purchase user terminal 16 are, for example, a control device such as a CPU, a storage device such as a ROM and a RAM, a storage device such as a hard disk drive, an output device such as a display, a mouse, a keyboard, a touch pad, and buttons. A communication device such as a device or a network board is provided. In addition, a web browser and an e-mail client are installed in advance in the store terminal 14 and the purchase user terminal 16 according to the present embodiment, and these application programs are executed. The store terminal 14 and the purchase user terminal 16 receive various services provided by the virtual shopping mall system 10 and the communication system 12 through a web browser, and are transmitted from the virtual shopping mall system 10 and the communication system 12 through an e-mail client. Receive email.

  FIG. 2 is a functional block diagram showing an example of functions related to the comment posting support function among the functions realized by the virtual shopping mall system 10 according to the present embodiment. In the virtual shopping mall system 10 according to the present embodiment, functions other than the functions shown in FIG. 2 are also realized.

  The virtual shopping mall system 10 according to the present embodiment includes a data storage unit 20, a page generation unit 22, a registration management unit 24, a page output unit 26, a recommended comment determination unit 28, a comment reception unit 30, a comment posting availability determination unit 32, A comment output unit 34 is included. The data storage unit 20 is realized mainly by the storage unit of the virtual shopping mall system 10. Other elements are realized mainly by the control unit of the virtual shopping mall system 10.

  These elements are realized by executing a program installed in the virtual shopping mall system 10 that is a computer by the control unit of the virtual shopping mall system 10. This program is supplied to the virtual shopping mall system 10 via a computer-readable recording medium such as a CD-ROM or DVD-ROM, or via a communication network such as the Internet.

  In the present embodiment, partner management data 40 illustrated in FIG. 3 is stored in advance in a storage device included in the communication system 12. The partner management data 40 is data for managing, for example, a company that operates a virtual shopping mall that cooperates with the communication system 12 (hereinafter referred to as a partner company). In this embodiment, the partner management data 40 includes a partner ID that is an identifier of the partner company, partner name data that indicates the name of the partner, password data that indicates a password for authenticating the partner company, and an email address that indicates the email address of the partner company. Data, etc. are included. FIG. 3 shows partner management data 40 whose partner ID value is “RT156” and partner management data 40 whose partner ID value is “AA357”. In this embodiment, the partner management data 40 corresponding to the partner company that operates the virtual shopping mall corresponding to the first virtual shopping mall system 10-1 is partner management data whose partner ID value is “RT156”. 40.

  In the present embodiment, in advance, the partner storage data 40 with the partner ID value “RT156”, the common blacklist data, and the virtual illustrated in FIG. 4 are stored in the data storage unit 20 of the first virtual shopping mall system 10-1. Stored district account data 42 and comment template data are stored.

  The common black list data is data indicating a list (black list) of addresses (for example, URLs) that are determined not to be permitted to post comments when included in a comment. Specifically, the address shown in the common blacklist data is, for example, the URL of a Web page arranged in another virtual shopping mall system 10 (for example, the second virtual shopping mall system 10-2), or the like It is. For example, when the URL included in the comment posted by the store user to the communication system 12 is included in the black list, the fact that the comment cannot be posted is displayed on the display of the store terminal 14.

  The virtual shopping mall account data 42 illustrated in FIG. 4 is provided by the first virtual shopping mall system 10-1 by a store user of a store opening a virtual shopping mall corresponding to the first virtual shopping mall system 10-1. Account data for using a service to be performed (for example, registration of a product or service to be sold). In this embodiment, the virtual shopping mall account data 42 includes, for example, a virtual shopping mall store ID that is an identifier of a store that has opened in the virtual shopping mall in the service provided by the first virtual shopping mall system 10-1. , The partner ID (here, “RT156”) of the first virtual shopping mall system 10-1, password data indicating a password for the store user to log in to the first virtual shopping mall system 10-1, This includes virtual shopping mall store name data indicating names in one virtual shopping mall system 10-1, mail address data indicating mail addresses of store users, individual white list data, and the like. The individual white list data is, for example, an address included in the black list, but indicates a list (white list) of addresses (for example, URLs) that are determined to be permitted to be posted even if included in the comment. It is data. In this embodiment, it is possible to set a different white list for each store user. FIG. 4 shows virtual shopping street account data 42 whose virtual shopping street store ID value is “ax253” and virtual shopping street account data 42 whose virtual shopping street store ID value is “bxx714”. ing.

  In the present embodiment, the store terminal 14 accesses the first virtual shopping mall system 10-1 through a web browser, transmits the virtual shopping mall store ID and password to the first virtual shopping mall system 10-1, and After this virtual shopping mall system 10-1 executes a login process (authentication process), when the store terminal 14 accesses a Web page arranged in the first virtual mall system 10-1, the store terminal 14 The web page is displayed on the display. After the store terminal 14 transmits the virtual shopping mall store ID and password to the first virtual shopping mall system 10-1, the first virtual shopping mall system 10-1 refers to, for example, a cookie. The virtual shopping mall store ID corresponding to the store user who uses the store terminal 14 can be specified.

  In the present embodiment, the first virtual shopping mall system 10-1 executes communication account data registration processing, which will be described later, so that the data storage unit 20 of the first virtual shopping mall system 10-1 stores the data in FIG. Exemplary communication account data 44 is stored. Further, in the present embodiment, the first virtual shopping mall system 10-1 executes a commodity / service management data registration process described later, thereby storing the data storage unit 20 of the first virtual shopping mall system 10-1. The product / service management data 46 illustrated in FIG. 6 is stored.

  The communication account data 44 illustrated in FIG. 5 is account data for a store user to use a communication service, for example. In this embodiment, the communication account data 44 includes, for example, a communication store ID that is an identifier of a store opened in the virtual shopping street in the communication system 12, and a virtual store in the virtual shopping street account data 42 corresponding to this store. Street store ID, communication store name data indicating the name in the communication system 12 of this store, virtual shopping street system 10 corresponding to the virtual shopping street in which this store is opened (in this embodiment, the first virtual shopping street system 10-1) a partner ID (here, “RT156”), password data indicating a password for the store user to log in to the communication system 12, and the like. FIG. 5 shows communication account data 44 having a communication store ID value “axx253RT156” and communication account data 44 having a communication store ID value “bxx714RT156”. In the present embodiment, as will be described later, the communication account data 44 stored in the data storage unit 20 of the first virtual shopping mall system 10-1 is also stored in a storage device included in the communication system 12. .

  Here, an example of the flow of the communication account data registration process by the store user of the store corresponding to the virtual shopping mall account data 42 in which the value of the virtual shopping mall store ID is “axx253” performed in the present embodiment is shown in FIG. 7 will be described with reference to the flowchart illustrated in FIG. In this processing example, the store terminal 14 transmits a virtual shopping mall store ID “axx253” and a password “xxxx” to the first virtual shopping mall system 10-1 in advance, and the first virtual shopping mall system 10-1 A login process (authentication process) is being executed, and the top page 48 illustrated in FIG. 8 generated by the page generation unit 22 is displayed on the display of the store terminal 14. The top page 48 includes a link to the communication account registration page 50 illustrated in FIG. 9 (in FIG. 8, a link displayed as a character string “communication account registration”).

  First, when a store user clicks a link to the communication account registration page 50, the store terminal 14 transmits an output request for the communication account registration page 50 to the first virtual shopping mall system 10-1. And the registration management part 24 of the 1st virtual shopping mall system 10-1 receives the output request of the communication account registration page 50 (S101). Then, the page generation unit 22 of the first virtual shopping mall system 10-1 generates the communication account registration page 50 illustrated in FIG. 9 based on the virtual shopping mall account data 42 of the store user (S102). . As shown in FIG. 9, the communication account registration page 50 includes fields having “Store Name”, “ID”, “Password”, “Mail Address”, “Service Terms of Use” as headings, and an account registration button. 52 is included.

  In the present embodiment, in the process shown in S <b> 102, the page generation unit 22 uses the virtual shopping mall account data 42 corresponding to the store user who has logged in to the first virtual shopping mall system 10-1 and the virtual shopping mall. The partner management data 40 including the partner ID included in the account data 42 is acquired from the data storage unit 20. Then, the page generation unit 22 stores the store name “axx” indicated by the virtual shopping mall store name data included in the acquired virtual shopping mall account data 42, one blank character (space), and the acquired partner management data 40. The store name field in the communication account registration page 50 includes a character string “ax RT store”, which is a character string obtained by concatenating the name “RT” and the character or character string representing “store” indicated by the included partner name data. To place. Then, the page generation unit 22 connects the virtual shopping mall store ID “axx253” included in the acquired virtual shopping mall account data 42 and the partner ID “RT156” included in the acquired virtual shopping mall account data 42. The character string “axx253RT156”, which is a column, is arranged in the ID field in the communication account registration page 50. Then, the page generation unit 22 arranges the password “xxxx” indicated by the password data included in the acquired virtual shopping mall account data 42 in the password field in the communication account registration page 50. Then, the page generation unit 22 arranges the mail address “ax@rt.jp” indicated by the mail address data included in the acquired virtual shopping mall account data 42 in the mail address field in the communication account registration page 50. Then, the page generation unit 22 arranges the text of the predetermined service usage rule in the service usage rule field in the communication account registration page 50. In this way, the communication account registration page 50 is generated.

  And the page output part 26 of the 1st virtual shopping mall system 10-1 transmits the communication account registration page 50 produced | generated by the process shown to S102 to the shop terminal 14. FIG. Then, the store terminal 14 receives the communication account registration page 50 (S103). Then, the store terminal 14 displays and outputs the communication account registration page 50 on the display via the web browser (S104). When the store user clicks on the account registration button 52 in the communication account registration page 50, the store terminal 14 transmits a communication account registration request to the first virtual shopping mall system 10-1. Then, the registration management unit 24 of the first virtual shopping mall system 10-1 receives the communication account registration request (S105). Then, the registration management unit 24 of the first virtual shopping mall system 10-1 generates communication account data 44 in response to the received account registration request (S106). At this time, the registration management unit 24 sets the value “axx253RT156” arranged in the ID field in the communication account registration page 50 as the value of the communication store ID included in the communication account data 44, and corresponds to this store user. The value “axx253” of the virtual shopping mall store ID included in the virtual shopping mall account data 42 is set as the value of the virtual shopping mall store ID included in the communication account data 44, and is set in the store name field in the communication account registration page 50. The arranged value “axx RT store” is set as the value of the communication store name data included in the communication account data 44 and included in the virtual shopping mall account data 42 corresponding to this store user. The partner ID value “RT156” is set as the partner ID value included in the communication account data 44, and the value “xxxx” placed in the password field in the communication account registration page 50 is included in the communication account data 44. Set as the password data value. In this way, in the present embodiment, the communication ID value corresponding to the virtual shopping mall account data 42 whose virtual shopping mall store ID value is “ax253” for which the corresponding communication account data 44 does not exist is Communication account data 44 “axx 253RT156” is newly created.

  The registration management unit 24 of the first virtual shopping mall system 10-1 transmits the communication account data 44 generated in the process shown in S106 to the communication system 12. Then, the communication system 12 receives the communication account data 44 (S107). And the communication system 12 memorize | stores the received communication account data 44 in the memory | storage device with which the communication system 12 is provided (it outputs to a memory | storage device) (S108). Then, the communication system 12 transmits a registration completion notification of the communication account data 44 to the first virtual shopping mall system 10-1. Then, the first virtual shopping mall system 10-1 receives a registration completion notification (S109).

  And the registration management part 24 of the 1st virtual shopping mall system 10-1 memorize | stores the communication account data 44 produced | generated by the process shown to S106 in the data storage part 20 of the 1st virtual shopping mall system 10-1. (Output to the data storage unit 20 of the first virtual shopping mall system 10-1) (S110). Then, the page generation unit 22 of the first virtual shopping mall system 10-1 generates a communication account data registration completion page (not shown) (S111). Then, the page output unit 26 of the first virtual shopping mall system 10-1 transmits a communication account data registration completion page to the store terminal 14. Then, the shop terminal 14 receives the communication account data registration completion page (S112). Then, the shop terminal 14 displays and outputs the received communication account data registration completion page on the display (S113).

  In this way, the communication account data 44 including the communication store ID “axx253RT156” is stored in the first virtual shopping mall system 10-1 and the communication system 12. Further, in the present embodiment, the value arranged on the communication account registration page 50 and the value of data included in the communication account data 44 are determined based on the value of data included in the virtual shopping mall account data 42. The store user is saved from the trouble of registering the communication account data 44. Note that at the start of the processing shown in the above processing example, the store name, ID, password, and email address have already been determined, and the store user needs to input these values on the communication account registration page 50. There is no. Therefore, in the process shown in S102 described above, the registration management unit 24 of the first virtual shopping mall system 10-1 includes only the service usage agreement text and the account registration button 52 (store name, ID, password, You may make it produce | generate the communication account registration page 50 (mail address is not arrange | positioned). Then, when the user who has confirmed the contents of the service use agreement clicks the account registration button 52, the communication account data 44 with the communication ID value “ax253RT156” may be newly created. In the communication account registration page 50, the store user may be able to change data such as the store name. In this case, the first virtual shopping mall system 10-1 may set the edited value as the value of the communication account data 44.

  In this embodiment, the store terminal 14 accesses the communication system 12-1 through a web browser, and the communication system 12 stores the combination of the store store communication ID and password of the store user in which the communication account data 44 is registered by the above-described processing. When the store terminal 14 accesses a Web page arranged in the communication system 12 after the communication system 12 executes login processing (authentication processing), the Web page is displayed on the display of the store terminal 14. . As described above, the store user in which the communication account data 44 is registered can log in to the communication system 12 and can use various services provided by the communication system 12 (for example, posting comments). . After transmitting the communication store ID and password, the virtual shopping mall system 10 can identify the communication store ID corresponding to the store user who uses the store terminal 14 by referring to the cookie, for example. It has become.

  In the present embodiment, the store user in which the communication account data 44 is registered transmits the virtual shopping mall store ID “axx253” and the password “xxxx” to the first virtual shopping mall system 10-1, and the first When the virtual shopping mall system 10-1 executes the login process (authentication process), the page generation unit 22 of the first virtual shopping mall system 10-1 has a store user whose communication account data 44 is not registered as the first. A top page 48 illustrated in FIG. 10 is generated, which is different from the top page 48 (see FIG. 8) when logging in to the virtual shopping mall system 10-1. Then, the page output unit 26 of the first virtual shopping mall system 10-1 transmits the top page 48 illustrated in FIG. 10 to the store terminal 14. Then, the store terminal 14 displays and outputs the top page 48 illustrated in FIG. 10 on the display.

  In the top page 48 illustrated in FIG. 10, instead of a link to the communication account registration page 50, a link to a communication account setting page (not shown) (in FIG. 10, a character string “communication account setting” is displayed. Is a link.) Is placed. In addition, the top page 48 illustrated in FIG. 10 includes a recommended comment display unit 54. In the recommended comment display section 54, a plurality of comment input fields 56 (four comment input fields 56 in the example of FIG. 10) are arranged. A posting button 58 corresponding to the comment input field 56 is arranged on the right side of each comment input field 56. Details of the recommended comment display section 54 will be described later.

  The product / service management data 46 illustrated in FIG. 6 is, for example, data related to products and services sold by a store where a store user opens. In the present embodiment, the product / service management data 46 includes, for example, a product / service ID that is an identifier of the product / service, a virtual shopping mall store ID of a store that handles the product / service, and a product / service name that indicates the name of the product / service. Service name data, catch phrase data indicating a catch phrase for a product or service, unit price data indicating a price of the product (for example, a unit price in this embodiment), and a remaining number (inventory number) that can be provided for the product or service. Stock quantity data, explanatory text data indicating a description of a product or service, postage setting data indicating setting of postage (for example, a value of “by postage” or “including postage” is set), first. An introduction URL data indicating the address (for example, URL) of an introduction page introducing this product or service, which is arranged in the virtual shopping mall system 10-1. Data, and, and the like. In FIG. 6, the product / service management data 46 with the product / service ID value “m001”, the product / service management data 46 with the product / service ID value “m002”, and the product / service ID The product / service management data 46 having a value “m111” is shown. In the present embodiment, when the product or service is sold, the first virtual shopping mall system 10-1 subtracts the stock number indicated by the stock number data by the number of the product or service sold.

  Here, the merchandise / service management data registration process (here, the above-mentioned) by the store user of the store corresponding to the virtual shopping mall account data 42 whose virtual shopping mall store ID value is “axx253”, which is performed in the present embodiment. An example of the flow of registration processing of the product / service management data 46 having the product / service ID value of “m001” will be described with reference to the flowchart illustrated in FIG. 11. In this processing example, the store terminal 14 transmits a virtual shopping mall store ID “axx253” and a password “xxxx” to the first virtual shopping mall system 10-1 in advance, and the first virtual shopping mall system 10-1 A login process (authentication process) is being executed, and the top page 48 illustrated in FIG. 10 generated by the page generation unit 22 is displayed on the display of the store terminal 14. Further, the top page 48 includes a link to the product / service setting page 60 illustrated in FIG. 12 (in FIG. 10, a link displayed by the character string “product / service page setting”). .

  First, when the store user clicks a link to the product / service setting page 60, the store terminal 14 transmits an output request for the product / service setting page 60 to the first virtual shopping mall system 10-1. Then, the registration management unit 24 of the first virtual shopping mall system 10-1 receives the output request for the product / service setting page 60 (S201). Then, the page output unit 26 of the first virtual shopping mall system 10-1 transmits the product / service setting page 60 illustrated in FIG. 12 to the store terminal 14. Then, the shop terminal 14 receives the product / service setting page 60 (S202). Then, the shop terminal 14 displays and outputs the product / service setting page 60 on the display via the web browser (S203). The product / service setting page 60 includes a link to the product / service individual registration page 62 illustrated in FIG. 13 (in FIG. 12, a link displayed as a character string “product / service individual registration”). ing.

  When the store user clicks the link to the product / service individual registration page 62 in the product / service setting page 60, the store terminal 14 registers the product / service individually in the first virtual shopping mall system 10-1. The output request for page 62 is transmitted. Then, the registration management unit 24 of the first virtual shopping mall system 10-1 receives the output request for the product / service setting page 60 (S204). Then, the page output unit 26 of the first virtual shopping mall system 10-1 transmits the product / service individual registration page 62 illustrated in FIG. 13 to the store terminal 14. Then, the store terminal 14 receives the product / service individual registration page 62 (S205). Then, the shop terminal 14 displays and outputs the product / service individual registration page 62 on the display (S206).

  The product / service individual registration page 62 includes an attribute input field arrangement unit 64 and a registration button 66. In the example of FIG. 13, the attribute input field arrangement unit 64 includes a product / service ID input field, a name field, a catch phrase field, a unit price field, an inventory quantity field, an explanation field, and a postage setting radio button. ing. The postage setting radio button allows the store user to select a radio button corresponding to either “by postage” or “shipping included”.

  Then, the store user enters “m001” in the product / service ID input field, “dd grape” in the name field, “very juicy” in the catch phrase field, “200” in the unit price field, “50” in the inventory quantity field, When the value of “now is the season of grapes” is entered in the sentence field, the shipping cost setting radio button of “shipping included” is selected, and the registration button 66 is clicked, the store terminal 14 is moved to the first virtual shopping street. A registration request for the product / service management data 46 associated with the value entered in each field and the setting of the selected shipping fee is transmitted to the system 10-1. Then, the registration management unit 24 of the first virtual shopping mall system 10-1 receives a registration request for the product / service management data 46 (S207). Then, the registration management unit 24 of the first virtual shopping mall system 10-1 generates the product / service management data 46 in response to the received registration request for the product / service management data 46 and stores it in the data storage unit 20. Store (output to the data storage unit 20) (S208).

  For example, the registration management unit 24 of the first virtual shopping mall system 10-1 uses the value “m001” input to the product / service ID input field in the product / service individual registration page 62 in the product / service management data 46. The value of the virtual shopping mall store ID “axx253” corresponding to the store user who is logged in to the first virtual shopping mall system 10-1 is set as the value of the product / service ID. And the value “dd grape” entered in the name field in the product / service individual registration page 62 is set as the value of the product / service name data of the product / service management data 46. The value “very juicy” entered in the catch phrase field in the product / service individual registration page 62 is the product / service. The value “200” input in the unit price field in the product / service individual registration page 62 is set as the unit price data value of the product / service management data 46. The value “50” input in the inventory quantity field in the individual service registration page 62 is set as the value of the inventory quantity data in the product / service management data 46, and is input in the explanatory text field in the individual product / service registration page 62. Is set as the value of the explanatory text data of the product / service management data 46.

  In addition, the registration management unit 24 of the first virtual shopping mall system 10-1 sets, for example, the value “shipping included” selected by the shipping cost setting radio button as the shipping cost setting data value of the product / service management data 46. .

  In addition, the registration management unit 24 of the first virtual shopping mall system 10-1 may, for example, set a product / service ID value (for example, “m001”) set in the product / service management data 46, or a virtual shopping mall store. The URL (for example, “http://rt.jp/axx253/m001/”) specified based on the ID value (for example, “axx253”) is used as the value of the introduction URL data of the product / service management data 46. Set.

  Then, the recommended comment determination unit 28 of the first virtual shopping mall system 10-1 includes the product / service management data 46 registered in the process shown in S208, the comment template data stored in the data storage unit 20, and Based on the above, a comment (hereinafter referred to as a recommended comment) arranged in each comment input field 56 in the product / service management data registration completion page 68 illustrated in FIG. 14 is determined (S209).

  In the present embodiment, the comment template data indicates, for example, the number of comments to be determined and the correspondence relationship (corresponding rule) between the product / service management data 46 and the determined comment. The comment template data indicates that, for example, there are three comments determined when registering the product / service management data 46. In the comment template data, for example, the name indicated by the product / service name data, the character string “has arrived!”, The blank character (space), and the character string concatenating the URL indicated by the introduction URL data are the first. It is shown that it is decided as a recommended comment. In the comment template data, the name indicated by the product / service name data, the punctuation mark, the unit price indicated by the unit price data, the character string “is!”, The blank character (space), and the character string obtained by concatenating the URL indicated by the introduction URL data. Is determined as the second recommended comment. In the comment template data, if the value of the postage setting data is “shipping included”, the name and punctuation indicated by the product / service name data, the character string “Free shipping!”, A blank character (space), If the character string concatenating the URL indicated by the introduction URL data has the value of the postage setting data “by postage”, the name and the punctuation indicated by the product / service name data, the character string “By postage”, and blank It is shown that a character string in which a character (space) and a URL indicated by introduction URL data are concatenated is determined as the third recommended comment. Of course, the correspondence relationship indicated by the comment template data described above is merely an example. For example, the correspondence relationship (correspondence rule) between the product / service management data 46 and the comment determined by the regular expression is represented in the comment template data. It doesn't matter.

  In the present embodiment, in the process shown in S209 described above, the recommended comment determination unit 28 of the first virtual shopping mall system 10-1, for example, “dd grape has arrived! Http://rt.jp/axx253” / M001 / "is decided as the first recommended comment, and" dd grape is 200 yen! Http://rt.jp/axx253/m001/ "is decided as the second recommended comment , "Dd grape, free shipping! Http://rt.jp/axx253/m001/" is determined as the third recommended comment.

  Then, the page generation unit 22 of the first virtual shopping mall system 10-1 generates the product / service management data registration completion page 68 illustrated in FIG. 14 based on the recommended comment determined in the process shown in S209. (S210).

  On the product / service management data registration completion page 68, the value of the product / service ID (“m001” in the example of FIG. 14) set as the value included in the product / service management data 46, the value of the product / service name data (“Dd grape” in the example of FIG. 14), the status of this product or service (“on sale” in the example of FIG. 14) is arranged. The product / service management data registration completion page 68 also includes a recommended comment display section 54. In the recommended comment display section 54, a plurality of comment input fields 56 (four comment input fields 56 in the example of FIG. 14) are arranged. A posting button 58 corresponding to the comment input field 56 is arranged on the right side of each comment input field 56.

  In the present embodiment, each comment input field 56 is a text box in which the contents described by the user can be edited, and different recommended comments determined by the processing shown in S207 are arranged in each text box. Is done. For example, the page generation unit 22 of the first virtual shopping mall system 10-1 places the first recommended comment in the uppermost comment input field 56, and the second recommended comment is the second comment from the top. Arranged in the input field 56, the third recommended comment is arranged in the third comment input field 56 from the top. In the present embodiment, the page generation unit 22 of the first virtual shopping mall system 10-1 does not place a comment in the fourth comment input field 56 from the top (bottom comment input field 56).

  Then, the page output unit 26 of the first virtual shopping mall system 10-1 transmits a product / service management data registration completion page 68 to the store terminal 14. Then, the store terminal 14 receives the product / service management data registration completion page 68 (S211). Then, the shop terminal 14 displays and outputs the received product / service management data registration completion page 68 on the display (S212). In this way, in this processing example, a comment corresponding to information related to a product or service provided by the user is provided to the user. And in this embodiment, the comment provision part which provides the user with the comment according to the information regarding the goods or service which the recommendation comment determination part 28, the page generation part 22, and the page output part 26 provide by the user as a whole Will function as.

  Here, when the store user clicks a post button 58 corresponding to a comment that he / she wishes to post among comments arranged in the comment input field 56 in the product / service management data registration completion page 68, the post button A comment described in the comment input field 56 associated with 58 is posted to the communication system 12. As described above, since the comment input field 56 is a text box in which the described contents can be edited, the store user edits the comment placed in the comment input field 56 by the page generation unit 22. After (correction), by clicking the post button 58, the edited (corrected) comment can be posted to the communication system 12. Further, the user can freely enter a comment posted by the store user in the lowest comment input field 56 and then click the post button 58 to post the comment freely entered by the store user to the communication system 12. You can also do that.

  Here, the store user is placed in the product / service management data registration completion page 68 shown in FIG. 14, and the top posting button 58 (in the corresponding comment input field 56, “dd grape has arrived”. A character string of “http://rt.jp/axx253/m001/” is arranged.) An example of the flow of comment posting processing performed in this embodiment when clicking is illustrated in FIG. This will be described with reference to a flow diagram. In this processing example, since it is assumed that the store user executes the comment posting process following the above-described product / service management data registration process, the store user corresponding to the virtual shopping mall store ID “axx253” It is assumed that the login process (authentication process) by the first virtual shopping mall system 10-1 has already been executed.

  First, the store terminal 14 transmits a comment “dd grape has arrived! Http://rt.jp/axx253/m001/” to the first virtual shopping mall system 10-1. And the comment reception part 30 of the 1st virtual shopping mall system 10-1 receives this comment (S301). The comment posting availability determination unit 32 of the first virtual shopping mall system 10-1 includes virtual shopping mall account data 42 including the virtual shopping mall store ID of the store user who is the contributor of this comment, and the contributor of this comment. The product / service management data 46 including the store user's virtual shopping mall store ID is acquired (S302).

  Then, the comment posting possibility determination unit 32 of the first virtual shopping mall system 10-1 posts this comment based on the comment received in the process shown in S301 and the data acquired in the process shown in S302. It is determined whether or not this is permitted (S303). In this processing example, the comment posting possibility determination unit 32 corresponds to a URL included in the list indicated by the common blacklist data, for example, when a URL is included in the comment received in the processing shown in S201. And when it does not correspond to URL contained in the list | wrist which this store user's individual whitelist data shows, it determines with not permitting posting this comment, and URL contained in the comment received by the process shown to S301 is included. If the URL does not correspond to the URL included in the list indicated by the common blacklist data or the URL included in the list indicated by the individual whitelist data of the store user, it is determined that posting of this comment is permitted. To do.

  Further, in this processing example, the comment posting possibility determination unit 32 of the first virtual shopping mall system 10-1 includes a URL shortened by a known URL shortening service in the comment received in the processing shown in S301. The decoding logic (decoding algorithm) may be specified based on the shortened URL, and the URL shortened by the decoding logic may be decrypted. Then, the comment posting possibility determination unit 32 of the first virtual shopping mall system 10-1 may determine whether to permit posting of a comment based on the decrypted URL. In addition, the comment posting possibility determination unit 32 of the first virtual shopping mall system 10-1 includes the URL shortened by the well-known URL shortening service in the comment received in the process shown in S207. If it is also a link to a web page, the URL of this web page may be acquired by accessing the linked web page. Then, the comment posting possibility determination unit 32 of the first virtual shopping mall system 10-1 may determine whether or not to permit posting a comment based on this URL.

  When it determines with not permitting (S303: N), the comment output part 34 of the 1st virtual shopping mall system 10-1 transmits the notification that a comment cannot be posted to the shop terminal 14. Then, the store terminal 14 receives this notification (S304). Then, the shop terminal 14 displays on the display that a comment cannot be posted (S305).

  If it is determined in the process shown in S303 that permission is granted (S303: Y), the comment output unit 34 of the first virtual shopping mall system 10-1 stores the virtual shopping mall store ID of the store user who is the poster of the comment. Based on the communication account data 44 including (here, “axx253”), the store user's communication store ID (here, “axx253RT156”) is specified (S306). Then, the comment output unit 34 of the first virtual shopping mall system 10-1 receives the comment received in the process shown in S301, the communication store ID specified in the process shown in S306, the posting date and time, and the first virtual A flag (hereinafter referred to as an icon addition flag) indicating that a comment is displayed together with information corresponding to the shopping mall system 10-1 (for example, an icon or image in which a character string of RT is arranged in a circle). And transmitted to the communication system 12. Then, the communication system 12 receives this comment (S307). In the present processing example, in the process shown in S307, when the URL received in the comment received in the process shown in S301, the comment output unit 34 of the first virtual shopping mall system 10-1 The character string represented by the URL is a display character string, which is converted into a link (hyperlink) to the page indicated by the URL, and then output to the communication system 12.

  Then, the communication system 12 associates the comment received from the first virtual shopping mall system 10-1 in the process shown in S307 with the communication store ID, the posting date, and the icon addition flag, and the storage included in the communication system 12 The information is stored in the device (output to the storage device) (S308). Then, the communication system 12 transmits a notification indicating that the comment registration has been completed to the first virtual shopping mall system 10-1. Then, the page output unit 26 of the first virtual shopping mall system 10-1 receives this notification (S309).

  And the page output part 26 of the 1st virtual shopping mall system 10-1 transmits the notification which shows that the registration of the comment was complete | finished to the shop terminal 14. FIG. Then, the store terminal 14 receives this notification (S310). Then, the store terminal 14 displays and outputs on the display that the comment registration has been completed (S311). Thus, in this process example, a comment selected by the store user from a plurality of recommended comments is posted to the communication system 12.

  In the process shown in S304, the comment output unit 34 of the first virtual shopping mall system 10-1 transmits to the store terminal 14 a notification instruction that the comment cannot be posted together with information indicating the reason that the comment cannot be posted. Also good. And in the process shown to S305, you may make it the shop terminal 14 display-output on a display with the information showing the reason why a comment cannot be posted that a comment cannot be posted. In the process shown in S310, the first virtual shopping mall system 10-1 may transmit an acquisition request for a page on which a list of comments is displayed to the store terminal 14. In this case, the store terminal 14 acquires a page on which a list of comments is displayed from the communication system 12 in response to this request, and outputs the page on the display.

  In the process shown in S307, if the URL received in the comment received in the process shown in S301, the comment output unit 34 of the first virtual shopping mall system 10-1 executes a known URL shortening service. The character string represented by the shortened URL generated by the process is converted into a link (hyperlink) to the page (page arranged in the URL shortening service) indicated by the shortened URL, which is the display character string. It may be.

  In the present embodiment, a comment posted to the communication system 12 associated with the user ID (for example, a communication store ID in the present embodiment) and the posting date and time in the communication system 12 in the storage device included in the communication system 12. (Including comments posted in the above processing), a list of user IDs of users who can use the communication system 12 related to the user (hereinafter referred to as user ID list), and the like. Remembered. Further, at least a part of these comments is associated with a flag indicating that the comment is displayed together with predetermined information (icon, image, etc.). And in this embodiment, the communication system 12 respond | corresponds to the request | requirement from the shop terminal 14 or the purchase user terminal 16, and based on the comment memorize | stored in the memory | storage device with which the communication system 12 is provided, comment illustrated in FIG. Post page 70 is generated and transmitted to the requesting terminal. Then, the terminal that has received the comment posting page 70 displays and outputs the comment posting page 70 on the display.

  The comment posting page 70 includes a comment list display section 72 for displaying a list of posted comments, a comment input field 56, and a posting button 58. Here, when a user who can use the communication system 12 inputs a comment in the comment input field 56 and clicks a posting button 58, the comment can be registered in the communication system 12. The comment registered in this way is output to a storage device included in the communication system 12 in association with the user ID and the posting date.

  Also, in the comment list display unit 72, comments posted by a user whose user ID is included in the above-described user ID list among the comments stored in the storage device included in the communication system 12 are listed in order from the top to the bottom. Has been placed. In addition to comments posted by the user, the comment list display unit 72 also includes the user's ID (for example, communication store ID) and the user's name (for example, the store name indicated by the communication store name data). . Further, the communication system 12 arranges information to be displayed on the right side of a comment stored in association with a flag indicating that a comment is displayed together with predetermined information.

  And in this embodiment, since the communication system 12 performs the process shown to above-mentioned S308, the comment linked | related with communication store ID, posting date, and an icon addition flag is stored in the memory | storage device with which the communication system 12 is provided. It will be memorized. When the purchase user accesses the comment posting page 70 from the purchase user terminal 16 after the processing shown in S301 to S311 is completed, the value “axx253RT156” is included in the user ID list of the user. 16, the comment “dd grapes arrived! Http://rt.jp/axx253/m001/” registered in the communication system 12 by the above-described S301 to S311 illustrated in FIG. A comment posting page 70 in which an icon in which a character string of RT is arranged in a circle is arranged on the right side of the comment is displayed and output on the display of the purchasing user terminal 16.

  When the purchase user clicks on the URL included in the comment (this URL is also a link as described above), the purchase user terminal 16 is introduced to the first virtual shopping street introduced by the comment. Web pages of products and services arranged in the system 10-1 are acquired and displayed on a display via a browser. Therefore, it is expected that the purchase of goods and services using the first virtual shopping mall system 10-1 is promoted by this embodiment. In this embodiment, when a store user registers a product or service sold by the store user, a comment corresponding to the registered product or service is provided from the first virtual shopping mall system 10-1. . For this reason, the store user can save time and labor when posting a comment regarding the product or service to be registered. In the present embodiment, the comments received from the virtual shopping mall system 10 by the communication system 12 are stored in the communication system 12 in association with the icon addition flag, and the icon addition flag is displayed on the right side of the comment on the comment posting page 70. Corresponding icons will be placed. Therefore, the user who views the comment posting page 70 may recognize that the comment with the icon arranged on the right side is a comment posted by a user who has an official account approved by the virtual shopping mall. It will be possible.

  In the present embodiment, the recommended comment display section 54 is included in the top page 48 illustrated in FIG. The recommended comment determination unit 28 of the first virtual shopping mall system 10-1 responds to an output request for the top page 48 from the store terminal 14 of the store user in which the communication account data 44 is registered. The product / service management data 46 including the shopping mall store ID, or information (for example, statistical information indicating sales and the number of sales) related to the product or service indicated by the product / service management data 46 is stored in the data storage unit 20. Based on the comment template data, the recommended comment arranged on the top page 48 is determined. Specifically, the recommended comment determination unit 28 of the first virtual shopping mall system 10-1 shows, for example, the names of products and services, and the ranking of sales in the last week of the products and services. A comment (for example, “ee orange is in 3rd place. Http://rt.jp/axx253/m002/”) is determined as the first recommended comment.

  Moreover, the recommended comment determination part 28 of the 1st virtual shopping mall system 10-1 has opened the campaign event applicable to the store user who is logging in, for example, or the 1st virtual shopping mall system 10-1. You may determine the comment notified about the campaign event applicable to all the store users as a recommendation comment. Here, the recommended comment determination unit 28 of the first virtual shopping mall system 10-1 uses, for example, the comment “Today's free campaign! Http://rt.jp/axx253/” as the second recommended comment. The comment “Today's point is triple! Http://rt.jp/axx253/” is determined as the third recommended comment.

  Then, the page generation unit 22 of the first virtual shopping mall system 10-1 arranges the recommended comment determined by the recommended comment determination unit 28 in the comment input field 56 in the top page 48. For example, the page generation unit 22 of the first virtual shopping mall system 10-1 places the first recommended comment in the top comment input field 56, and the second recommended comment is the second comment from the top. Arranged in the input field 56, the third recommended comment is arranged in the third comment input field 56 from the top. In the present embodiment, the page generation unit 22 of the first virtual shopping mall system 10-1 does not place a comment in the fourth comment input field 56 from the top (bottom comment input field 56).

  Note that the recommended comment determination unit 28 of the first virtual shopping mall system 10-1 has, for example, sales from the first week to the fifth place among products or services sold by the logged-in store user. The comment indicating the name of the product or service and the order of sales of the product or service in one week may be determined as the recommended comment. Then, the page generation unit 22 of the first virtual shopping mall system 10-1 recommends these comments so that the comments are arranged from top to bottom in order from comments about the products or services with the highest sales rank. May be arranged in the comment input field 56.

  Then, when the store user clicks the posting button 58 in the top page 48, the store terminal 14 and the first virtual shopping mall system 10-1 are associated with the posting button 58 similar to S301 to S311 described above. The processing for posting the comment described in the comment input field 56 to the communication system 12 is executed.

  In addition, this invention is not limited to the above-mentioned embodiment.

  For example, the registration management unit 24 of the first virtual shopping mall system 10-1 may change the product / service management data 46 in response to a change request for the product / service management data 46 received from the store terminal 14. Then, the first virtual shopping mall system 10-1 includes a comment input field 56 in which recommended comments corresponding to the changed contents are arranged, and a product / service management including a posting button 58 associated with the comment input field 56. The data change completion page may be transmitted to the store terminal 14. Then, the store terminal 14 may display and output a product / service management data change completion page on the display. Here, when the store user clicks the posting button 58, the store terminal 14 and the first virtual shopping mall system 10-1 are associated with the posting button 58 similar to the above-described S 301 to S 311. The posting process of the comment described in the comment input field 56 to the communication system 12 may be executed.

  For example, the first virtual shopping mall system 10-1 has received a change request to increase the number indicated by the inventory quantity data included in the product / service management data 46 of the dd grape by a predetermined number (for example, 500 pieces). At this time, a product / service management data change completion page in which a recommended comment “dd grape mass arrival! Http://rt.jp/axx253/m001/” is arranged in the comment input field 56 is transmitted to the store terminal 14. It may be. In addition, the first virtual shopping mall system 10-1 uses, for example, the unit price (price) indicated by the unit price data included in the product / service management data 46 of the dd grape only by a predetermined price (for example, half price, 100 yen discount, etc.). When a change request to decrease is received, “Drop grape price cuts to half price! A product / service management data change completion page in which a recommended comment such as “m001 /” is arranged in the comment input field 56 may be transmitted to the store terminal 14.

  In addition, for example, the first virtual shopping mall system 10-1 accepts from the store terminal 14 for products and services (hereinafter referred to as feature products) in which information is arranged on a page representing a store (store page). In accordance with the setting request, the center product may be set. For example, when the featured product setting page 74 illustrated in FIG. 17 is displayed and output on the display of the store terminal 14, the product / service ID of the product or service that the store user wants to register as the featured product in the input field (FIG. 17). In this example, when “m002”) is input and the feature product registration button in the feature product setting page 74 is clicked, the first virtual shopping mall system 10-1 accepts a setting request from the store terminal 14. , A featured comment and a recommended comment that includes a name corresponding to the product or service ID of the input product or service (for example, “ee orange is the featured! Http://rt.jp/axx253/m002 / ”) Is included in the comment input field 56 and the posting button 58, which is illustrated in FIG. To generate a ball commodity setting completion page 76, it may be transmitted to the shop terminal 14. Then, the store terminal 14 may display and output the feature product setting completion page 76 on the display. Here, when the store user clicks the posting button 58, the store terminal 14 and the first virtual shopping mall system 10-1 are associated with the posting button 58 similar to the above-described S 301 to S 311. The posting process of the comment described in the comment input field 56 to the communication system 12 may be executed.

  Further, for example, the virtual shopping mall system 10 supports recommended comments corresponding to individual products and services and registered product groups when the product / service management data 46 for a plurality of products or services is collectively registered. You may make it determine the recommended comment to do.

  As mentioned above, the 1st virtual shopping mall system 10-1 makes the recommended comment according to the condition of the store where the store user opens a store, and the condition of the goods and service provided by the store user to the store terminal 14. You may make it provide.

  In addition, for example, the virtual shopping mall system 10 analyzes the character string included in the received comment when controlling the comment posting permission by the comment posting permission determination unit 32 as shown in S303 described above. When it is determined that a predetermined character string is included (for example, words that slander others are included), it may be notified that a comment cannot be posted. Further, for example, the virtual shopping mall system 10 may control whether or not to post a comment based on a white list applied to all store users or a black list applied to individual store users.

  Further, for example, the virtual shopping mall system 10 does not have to control the comment posting permission / prohibition by the comment posting permission determination unit 32 as shown in S303 described above. In this case, for example, in the virtual mall system 10, in the process shown in S 307 described above, the URL included in the comment received in the process shown in S 201 corresponds to the URL included in the list indicated by the common black list data. If the URL is not included in the list indicated by the individual white list data of the store user, the URL is converted into a link (hyperlink) to the page indicated by the URL (that is, the URL is shortened). Not). At this time, for example, a character string representing the URL included in the comment is set as the display character string of the link. When the URL included in the comment received in the process shown in S201 does not correspond to the URL included in the list indicated by the common blacklist data, or corresponds to the URL included in the list indicated by the individual whitelist data of the store user Alternatively, the URL included in the comment may be converted into a link to the page indicated by the URL shortened from the URL. The virtual shopping mall system 10 performs the above-described conversion by executing a known URL shortening service, for example. At this time, for example, in the converted link, the character string represented by the shortened URL is a display character string. The page indicated by the shortened URL is, for example, a page arranged in a known URL shortening service.

  Further, for example, the virtual shopping mall system 10 may display a list of comments posted by the store user of the store on the communication system 12 on the Web page of the store arranged in the virtual shopping mall system 10. . Further, in response to an operation that the virtual shopping mall system 10 receives from the administrator of the virtual shopping mall system 10, a comment set by the administrator is stored in the data storage unit 20 of the virtual shopping mall system 10. A comment posted by a store user corresponding to each account data 44 may be posted to the communication system 12. In this case, the icon addition flag associated with the comment posted by the store user himself and transmitted from the first virtual shopping mall system 10-1 to the communication system 12 and the first virtual shopping mall system 10-1 The icon addition flags associated with the comments posted by the administrator may be different. In this way, on the comment posting page 70, a comment posted by the store user himself and a comment posted by the administrator of the first virtual shopping mall system 10-1 are added with icons and images different from each other. Will be.

  Further, it is not necessary that the communication store ID and the virtual shopping mall store ID are associated with each other by the communication account data 44. For example, data (such as a common ID) that can identify both the virtual shopping street account data 42 and the communication account data 44 may be stored in the virtual shopping street system 10-1. Then, the virtual shopping mall account data 42 and the communication account data 44 may be specified based on the identification information associated with the comment.

  Further, for example, the process of converting the URL included in the comment into a link to a page indicated by the URL or a page arranged in the URL shortening service is performed by the first virtual shopping mall system 10-1. Instead, the communication system 12 may execute it.

  For example, when the page generation unit 22 generates the top page 48 including the recommended comment display unit 54 or the product / service management data registration completion page 68, the URL included in the recommended comment is changed to a known URL shortening service. The character string represented by the shortened URL generated by executing the URL is a display character string, and the link (hyperlink) to the page indicated by the shortened URL (the page arranged in the URL shortening service) You may make it convert into.

  Moreover, the division of roles of the virtual shopping mall system 10, the communication system 12, the store terminal 14, and the purchase user terminal 16 is not limited to the above-described embodiment. Moreover, the specific numerical values and character strings described above and the specific numerical values and character strings in the drawings are examples, and are not limited to these numerical values and character strings.

  DESCRIPTION OF SYMBOLS 10 Virtual shopping mall system, 12 Communication system, 14 Store terminal, 16 Purchase user terminal, 18 Computer network, 20 Data storage part, 22 Page generation part, 24 Registration management part, 26 Page output part, 28 Recommended comment determination part, 30 Comment accepting section, 32 Comment posting availability determination section, 34 Comment output section, 40 Partner management data, 42 Virtual shopping mall account data, 44 Communication account data, 46 Product / service management data, 48 Top page, 50 Communication account registration page, 52 Account registration button, 54 Recommended comment display section, 56 Comment input field, 58 Post button, 60 Product / service setting page, 62 Product / service individual registration page , 64 attribute input field arrangement unit, 66 registration button, 68 products and services management data registration completion page, 70 comments posted page, 72 comments list display unit, 74 featured product configuration page, 76 featured product set complete page.

Claims (6)

A comment posting support system that supports posting of comments in a communication service that publishes posted comments to others,
A request accepting means for accepting from the user a registration request for requesting registration to the storage means for management data of goods or services sold by the user, or a change request for requesting a change of the management data stored in the storage means;
And comments providing means for providing a comment that is generated based on the content of the registration request or the change request in response to reception of the registration request or change request by the request receiving means to said user,
A comment that is received from the user and that is output to a communication system that provides the communication service as a comment that is posted to others posted by the user in response to a comment posting request provided by the comment providing unit Output means;
The comment contribution support system characterized by including. The request accepting means accepts a registration request or a change request for a plurality of attribute values related to goods or services provided by the user from the user,
The comment providing means provides the user with a plurality of comments generated based on the corresponding attribute values and corresponding to each of the plurality of attribute values for which the request receiving means receives a registration request or a change request,
The comment output means provides a communication system that provides the communication service with a comment selected by the user from among a plurality of comments provided to the user as a comment published to others posted by the user. Output,
The comment posting support system according to claim 1. The change request accepting means accepts a change request for the number of products or services provided by the user or the price of the products or services provided by the user,
The comment providing means indicates a comment corresponding to a change in the number of products or services provided by the user or the price of goods or services provided by the user indicated by the change request by the change request receiving means. To provide,
The comment posting support system according to claim 1 or 2 , characterized in that: A control method of a comment posting support system that supports posting of comments in a communication service that publishes posted comments to others,
A request accepting step for accepting from the user a registration request for requesting registration to the storage means for management data of goods or services sold by the user, or a change request for requesting a change of the management data stored in the storage means;
And comments providing step of providing the comment generated based on the contents of the registration request or the change request in response to the registration request or the change request accepted in the request receiving step to the user,
A comment that is received from the user and that is output to the communication system that provides the communication service as a comment that is published to others posted by the user in response to a comment posting request provided in the comment providing step. An output step;
A comment posting support system control method comprising: A program that allows a computer to function as a comment posting support system that supports posting of comments in a communication service that publishes posted comments to others,
A request accepting means for accepting from the user a registration request for requesting registration to the storage means for management data of goods or services sold by the user, or a change request for requesting a change of the management data stored in the storage means;
Comment providing means for providing a comment that is generated based on the content of the registration request or the change request in response to reception of the registration request or change request by the request receiving means to said user,
A comment that is received from the user and that is output to a communication system that provides the communication service as a comment that is posted to others posted by the user in response to a comment posting request provided by the comment providing unit Output means,
A program for causing the computer to function as: A recording medium that records a program that causes a computer to function as a comment posting support system that supports posting of comments in a communication service that publishes posted comments to others,
A request accepting means for accepting from the user a registration request for requesting registration to the storage means for management data of goods or services sold by the user, or a change request for requesting a change of the management data stored in the storage means;
Comment providing means for providing a comment that is generated based on the content of the registration request or the change request in response to reception of the registration request or change request by the request receiving means to said user,
A comment that is received from the user and that is output to a communication system that provides the communication service as a comment that is posted to others posted by the user in response to a comment posting request provided by the comment providing unit Output means,
A recording medium storing a program that causes the computer to function as:

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