JP5334168B2 - Delivery system, service provision system, delivery preparation method, and service provision method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a delivery system capable of providing a device desired by a service beneficiaries while securing the convenience of the service beneficiaries. <P>SOLUTION: This delivery system 10 includes an information acquiring system 100 for acquiring the set information for setting itself in a device according to the contents included in the image printed on a sheet on the basis of the image and the information on the destination of the device, a printing system 200 for printing, in the form of an image, the set information acquired by the information acquiring system 100 on a set sheet and printing the form for the delivery of the device on the basis of the information on the destination, and a delivery preparation system 300 for preparing the delivery by attaching the set sheet and the form for delivery to the device. <P>COPYRIGHT: (C)2010,JPO&amp;INPIT

Description

  The present invention relates to a delivery system for delivering an information processing apparatus to a customer and a service providing system including the delivery system.

In recent years, remarkable progress has been made in the communication environment of end users at home and the like. In addition, the progress of information processing devices is remarkable.
The end user's communication environment can use an always-on service to an Internet line such as an optical fiber network or xDSL using PSTN in addition to a conventional telephone line network (public line switched telephone network: PSTN). In addition, an NGN service using an IMS network is becoming available instead of the Internet line.
On the other hand, as an information processing apparatus, a composite apparatus that has integrated functions such as a conventional telephone apparatus, facsimile apparatus, printer apparatus, and scanner apparatus has been proposed. Some composite devices integrate an electronic mail function and a website browsing function.

Such a composite apparatus is described in Patent Document 1, for example.
Japanese Patent Laid-Open No. 2004-151867 makes it possible to send and receive image data via a public switched telephone network and a reading and generating unit that reads an image on paper and generates image data representing the image, and to use e-mail An Internet facsimile machine is provided that includes transmission / reception means that enables transmission / reception processing of image data using e-mail on the condition that connection is set. Further, the Internet facsimile apparatus described in Patent Document 1 enables e-mail connection setting using image data acquired by using the reading generation unit or the transmission / reception unit. The connection setting includes an e-mail address of another device, and setting information including the e-mail address is obtained from image data obtained via the telephone line network to set the e-mail address. ing. Since the Internet facsimile apparatus described in Patent Document 1 uses image data received using a telephone network (facsimile technology), the definition of setting information (setting paper) that can be acquired is low, and the image Has difficulty in obtaining information by analysis. That is, there is a problem that there is a high possibility of erroneous setting in spite of setting important information.

  In addition, as in the exemplified composite apparatus, there is a difficulty in setting a large amount of information depending on the shape of the input / output unit of the information processing apparatus. Specifically, in an information processing apparatus that does not have a full keyboard, such as a composite apparatus, a large amount of labor is required for alphabet input. In addition, the frequency of erroneous input increases.

Japanese Patent Laid-Open No. 2004-885669

  By the way, recent information processing apparatuses tend to keep up with the end user's knowledge due to the rapid progress of technological progress. For example, advanced knowledge is required for setting network devices (modems, termination devices, etc.) for connecting to the Internet line, setting communication between the information processing device and the network device, and setting connection to a predetermined e-mail server. Cost. Moreover, considerable effort and time are required to acquire the aforementioned knowledge. This is a big problem both for service providers who provide many highly convenient services and for beneficiaries (end users) who want to use services. In other words, the more convenient services that use IT technology, the more tender the settings for enjoying the services, and the easier it is to provide convenient services in proportion to the amount of settings. There is. Although such settings are usually set by the beneficiary, the business delivered to the beneficiary after the information processing device is set by the service provider or device provider (manufacturer) due to its complexity has been developed. Yes.

  As a specific example, in order to make the mail function of the composite device function effectively, the service provider sets a network device (for example, built in the composite device) for connecting the composite device to the Internet line, Setting information such as communication settings with a network device built in the composite apparatus and connection settings of a mail server (SMTP server, POP server) connected via the Internet is printed on a piece of paper and mailed to an end user. Then, the end user visually inputs the setting information printed on the piece of paper to the composite device that is mailed separately from the paper piece or purchased from a mass retailer or the like and directly inputs it from the input unit of the composite device. Thus, the setting of the composite device is performed.

  For this reason, since the end user acquires the device and the setting information of the device at different timings, in order to set the device, it is necessary to wait for the device and the setting information of the device to be aligned. There is. Also, in this case, the setting information of the mail server etc. is printed on a piece of paper and mailed on the assumption that there is a certain knowledge, so if there is no knowledge of the multifunction device and setting contents, There is a risk that you may not know the method or set it correctly.

  On the other hand, there are service providers who charge additional costs such as labor costs for the end users who cannot make settings in terms of time and ability, arrange the personnel to be set, and set the settings at the end user's location. The In this case, there is a problem that labor costs are required.

  On the other hand, when providing a composite device or the like for which setting information such as a mail server has been set to an end user, different settings must be made for each end user before providing the end user. For this reason, it is difficult to set the setting information for each device corresponding to each end user during the production of the composite device. For this reason, in general, after the production of a composite device, the inventory of the packed product is prepared, a worker is assigned to the product, the product is unpacked by this worker, and the product corresponding to each end user After setting the setting information for each, the product is repackaged and delivered to each end user.

In the case of such a setting method, since the operation check after the setting is completed is generally performed in a closed network such as in a factory setting site, there is a problem that the operation check in the actual environment cannot be performed.
In addition, since the unpacking of the product is essential, there are problems in that, in addition to the setting work, processes such as unpacking work, re-inspection work, and management work are required, and securing the work place is also essential.
Furthermore, since the end user obtains a product that has been repackaged after unpacking, there is a problem that even if a new product is purchased, the end user is forced to provide a second-hand product.

An object of the present invention is to provide a system that can provide the device desired by a service beneficiary while ensuring the convenience of the service beneficiary and solves the above-described problems.
Yet another object is to provide a system that can reduce the process of setting setting information in a product and solve the above-described problems.

Delivery system of the present invention, in association with destination information setting information, and the apparatus includes a unique set of parameters for the device to set itself the contents included in the image based on the image printed on the paper correspondence information acquisition means for acquiring, based on the setting information and the delivery destination information of the device acquired by the information acquisition means, and a shipping slip of the device the device and setting sheets which read Maseru image is shown in and possess a printing unit for printing with, and the setting sheets that contain specific configuration to the delivery destination, characterized in that perform a shipment to deliver together with the device.

Delivery system of the present invention, via a communication network, the delivery destination of the setting information and the device includes a unique set of parameters for the device to set itself the contents included in the image based on the image printed on the paper An order receiving system that receives the information of the device by associating the information of the device, an inventory management system that manages the inventory of the device that can be delivered based on the unique information of the device, and the order receiving system A setting sheet printing unit that converts the setting information into a two-dimensional code and prints the setting information on a setting sheet; and a delivery slip printing unit that prints the delivery destination information acquired by the order receiving system on a delivery slip. When the order receiving system receives an order for the device, the inventory management system corresponds to the received order from the unique information of the device that can be delivered. The unique information is searched for and a device corresponding to the unique information is paid out, and the setting paper printing unit prints the setting information on the setting paper, and the unique information corresponding to the received device is set on the setting paper. The delivery slip printing means prints the delivery destination information on the delivery slip, prints the unique information corresponding to the ordered device on the setting sheet, and The device, the setting sheet, and the delivery slip are managed so that the unique information, the unique information printed on the setting slip, and the unique information printed on the delivery slip match.

The service providing system according to the present invention includes a service providing server system that enables a service to be provided to a customer by communicating with a device that sets itself based on the content included in the image based on an image printed on a sheet; A customer management system that receives and manages customer information from a customer in response to a service provision request, and manages setting information including specific settings for the device used when providing services to the customer; A delivery system for delivering the device used when providing the service to a delivery destination indicated by delivery destination information included in the customer information, the delivery system via the communication network, the customer management information system from acquiring associates the delivery destination information of the setting information and the device includes a unique set of parameters for the said device Hand means, storage holding means for storing and holding the setting information acquired by the information acquisition means, and setting paper for printing setting paper for setting the apparatus based on the setting information recorded in the storage holding means Printing means and delivery slip printing means for printing a delivery slip used for delivery of the apparatus based on the delivery destination information recorded in the storage holding means, and the customer management system includes the service The delivery system notifies the delivery system of the delivery request, and the delivery system prints the setting sheet and the delivery slip in response to the delivery request, and prints the set sheet and the delivery. the use voucher with said device, said by dispatching a destination indicated by the shipping documents the delivery destination information printed on, at the delivery destination, specific settings printed on the setting sheets The setting information included in the device is loaded, the device is configured to implement the settings that are needed to provide the service, and can provide a predetermined service by communicating with the service providing server system I am doing so.

Delivery method of the present invention, in an information processing system, the delivery destination of the setting information and the said device includes a unique set of parameters for the device to set itself the contents included in the image based on the image printed on the paper and acquisition process as the information associated with the information, on the basis of the acquired setting information and delivery destination information of the device, a shipping slip of the device the device and setting sheets which read Maseru image is shown in The printing apparatus is caused to perform a printing process so as to be associated with each other so that a setting sheet including setting contents unique to a delivery destination can be delivered together with the apparatus.

According to the delivery system of the present invention, the information acquisition unit obtains the setting information for the device that sets itself based on the content included in the image based on the image printed on the paper and the information on the delivery destination of the device. The printing unit prints the acquired setting information as an image on the setting sheet, and also prints the delivery slip of the apparatus based on the delivery destination information, so that the setting sheet and the delivery slip are attached to the apparatus. It can be prepared for shipment to.

  For this reason, since a device with a setting sheet on which an image for setting the device is printed and a delivery slip is prepared for shipment, a setting sheet on which an image for setting the device to the user is printed when the device is delivered. The device arrives at the same time. For this reason, the user can acquire the device and the setting information of the device at the same time, so there is no need to wait for the device and the setting information of the device to be set in order to set the device. But you can set up this device.

  In addition, since this device sets itself according to the contents included in the image for setting the device printed on the setting paper, even if there is no knowledge of this device and the setting contents, the setting method cannot be understood or correctly set. There is no fear of being unable to set. Thus, according to the delivery system of the present invention, the user can easily set the device.

  In addition, since it is not necessary to arrange personnel for setting up the apparatus, labor costs and the like for setting up the apparatus are not required.

  According to the service providing system of the present invention, the service providing server system can provide a service to a customer by communicating with a device that sets itself based on the content included in the image based on the image printed on the paper, The customer management system receives a service provision request from the customer, acquires and manages customer information from this customer, manages the setting information for the device used when providing services to this customer, and the delivery system The device used when providing the service is delivered to the delivery destination indicated by the delivery destination information included in the customer information. At this time, the delivery system acquires the setting information to the device and the delivery destination information of the device from the customer management system by the information acquisition means, and sets the setting paper for setting the device based on the setting information by the setting paper printing means. The delivery slip printing means prints a delivery slip to be used for delivery of the apparatus based on the delivery destination information. When the customer management system receives a service provision request, the delivery system delivers the printed setting sheet and delivery slip together with the device to the delivery destination indicated by the delivery destination information printed on the delivery slip, When the device reads the setting information printed on the setting sheet at the delivery destination of the device, the device performs settings necessary for providing the service and communicates with the service providing server system to execute a predetermined service. To be able to provide.

  Therefore, according to the service providing system of the present invention, the setting sheet on which an image for setting the apparatus is printed and the apparatus arrive at the same time. For this reason, the user can acquire the device and the setting information of the device at the same time, so there is no need to wait for the device and the setting information of the device to be set in order to set the device. But you can set up this device.

  Further, when the apparatus reads the setting information printed on the setting sheet at the delivery destination of the apparatus, the apparatus can provide a predetermined service.

  In addition, since this device sets itself according to the contents included in the image for setting the device printed on the setting paper, even if there is no knowledge of this device and the setting contents, the setting method cannot be understood or correctly set. There is no fear of being unable to set. Thus, according to the service providing system of the present invention, the user can easily set the apparatus.

  In addition, an environment for providing services can be easily and reliably set.

  In addition, since it is not necessary to arrange personnel for setting up the apparatus, labor costs and the like for setting up the apparatus are not required.

  As described above, according to the present invention, it is possible to provide a system that can provide an apparatus desired by a service beneficiary while ensuring convenience for the service beneficiary. In addition, it is possible to provide a system that can reduce the process of setting setting information in a product (device).

  Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a functional block diagram showing a first embodiment of a delivery system of the present invention.
The delivery system 10 includes an information acquisition system 100, a printing system 200, and a shipping preparation system 300.
The information acquisition system 100 acquires setting information for a device (not shown) to be delivered (shipped) and information on a delivery destination of the device to be delivered. The printing system 200 receives the information acquired by the information acquisition system 100, prints the setting information as an image on a setting sheet, and prints a delivery slip based on the information of the delivery destination. The shipping preparation system 300 attaches the setting paper and the delivery slip to the apparatus and puts them in a state where the apparatus is shipped.
The apparatus in the present embodiment is an apparatus that reads an image printed on a sheet (setting sheet) and sets itself based on setting information included in the image. For example, it is a device such as a network facsimile machine or a FAX multifunction machine.

Next, the operation of the delivery system 10 according to the present embodiment will be described with reference to FIGS.
FIG. 4 is a diagram showing an example of setting information (setting contents) set by the apparatus, including initial setting, which is information on the telephone line network type, customer ID, and telephone number, preset telephone book, telephone function setting, Each information of basic mail setting is shown.

  FIG. 5 is a diagram showing another example of setting information (setting contents) set by the apparatus, and shows mail option information.

  First, the information acquisition system 100 receives setting information for the device and information on the delivery destination of the device. In this step, for example, information may be received via a communication network, or information may be acquired by other methods. In addition, this process may be performed simultaneously with the order of the device when the device is ordered.

  Next, the printing system 200 prints the setting information received by the information acquisition system 100 as an image on setting paper. Further, based on the delivery destination information received by the information acquisition system 100, a delivery slip for the apparatus is printed.

  The printing system 200 may be configured separately from a setting sheet printing system (not shown) for printing setting sheets and a delivery slip printing system (not shown) for printing delivery slips.

  Further, the printing system 200 may acquire the setting information and the delivery destination information acquired by the information acquisition system 100 from a database or the like that is temporarily stored. In this case, the setting sheet may be printed based on the setting information stored and held. Further, a delivery slip may be printed based on the stored delivery destination information.

  Next, the shipping preparation system 300 attaches the printed setting sheet and the delivery slip to the delivery device so that the device can be delivered to the delivery destination. In other words, as a shipment preparation process, setting paper is directly or indirectly packaged in a device to be shipped, a delivery slip is attached to the packaging box of the device, and the person in charge of delivery sends these paper and slip to the device. Make sure that it is attached. Thereafter, the device is delivered to a delivery destination using a predetermined home delivery service or the like and delivered to the end user.

  Here, a database (not shown) for storing and holding information acquired by the information acquisition system 100 may be provided as necessary. The printing system 200 may print the setting sheet and the delivery slip with reference to information stored in the database. In this case, the information acquisition system 100 may notify the printing system 200 of information for referring to the database. Note that the printing system 200 may print the setting paper and the delivery slip with separate printing apparatuses (not shown) or with the same printing apparatus.

  The information acquisition system 100 is an order receiving system that receives an order for an apparatus via a communication network, for example, and is operated by a server or a personal computer. The information acquisition system 100 receives delivery destination information (delivery information) and setting information (setting contents), and notifies the printing system 200 of the information using a storage device, a database, or the like prepared in advance as necessary.

  With the configuration and operation as described above, the delivery system 10 of the present invention can provide an apparatus desired by the service beneficiary while ensuring the convenience of the service beneficiary. In addition, the delivery system 10 can reduce work processes.

That is, the setting sheet printed based on the setting information for setting the apparatus for each end user and the apparatus using the setting sheet can be delivered to the end user together. When the device and the setting paper are delivered by a courier service or the like, the end user can easily set the device by causing the device to read the setting paper. For this reason, it is possible to set correctly even if there is no knowledge of the composite device and setting contents and the setting method is unknown.
In addition, since various information can be stored in the device by reading the setting sheet, network communication settings, service function environment settings such as mail function settings and Internet settings, telephone directory settings, etc. E-mail address book settings can be easily realized. Moreover, it does not require personnel on the service provider side required for setting.
Furthermore, if the setting paper is attached without unpacking the outer box in which the device is packed, it is possible to avoid providing it as a second-hand product, and the outer box can be provided to the end user in a new state. It becomes.
In addition, since the setting information is stored and the device is set by the end user, no facility such as a customization center is required on the device or service provider side, and no customization process is required. For this reason, in order to set the setting information in the device, the product inventory is prepared and unpacked, the setting information is set in this product, and then the work process such as re-inspection, management, and repacking is performed. Can be reduced.

FIG. 2 is a functional block diagram showing a second embodiment of the delivery system of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and description thereof is omitted.
In addition to the configuration of the delivery system 10 of the first embodiment shown in FIG. 1, the delivery system 20 shown in FIG. 2 is added with an inventory management system 400 that manages devices that can be delivered.

The inventory management system 400 manages the inventory of devices 500n (n is an integer of 1 or more) that can be delivered. At this time, the inventory management system 400 manages the device 500n in correspondence with unique information such as a device serial number and a MAC (Media Access Control) address recorded in the device, which can uniquely identify the device. Note that management of devices that can be delivered may be performed using a storage means or a database (not shown) that stores information on devices that can be delivered.
The operation of the delivery system 20 is as follows. First, the information acquisition system 100 can deliver from the inventory management system 400 upon receiving delivery destination information (delivery destination information) and setting contents (setting information) notified via the communication network. Unique information of any one of the plurality of devices 500n is acquired. Then, after obtaining the unique information, the printing system 200 is notified of information (setting information and delivery destination information) required for printing the setting sheet and the delivery slip together with the unique information. In addition, the inventory management system 400 is notified of a command indicating an instruction to pay out the device 500 corresponding to the unique information together with the acquired unique information.

  Next, the printing system 200 receives the unique information and information (setting information and delivery destination information) required for printing the setting paper and the delivery slip from the information acquisition system 100. Then, the setting information and the unique information are printed on the setting sheet. Also, the delivery destination information and unique information are printed on the delivery slip.

  At this time, the printing system 200 converts the setting information and unique information to be printed on the setting paper into a two-dimensional code such as a QR code (Quick Response code) or a two-dimensional barcode using a graphic conversion unit (not shown) and prints. To do. Also, the delivery destination information and unique information to be printed on the delivery slip are converted into a two-dimensional code such as a QR code (Quick Response code) or a two-dimensional barcode using a graphic conversion means in the same manner as described above, and printed. . The graphic conversion means is provided in the information acquisition system 100 so that the setting information, the delivery slip and the unique information are converted into graphic (image) in advance and notified to the printing system 200 as graphic information (image information). Also good.

  In the above, the information acquisition system 100 acquires the unique information of the apparatus from the inventory management system 400. The printing system 200 receives the unique information together with the setting information and the delivery destination information from the information acquisition system 100 and prints the setting sheet and the delivery slip. However, the printing system 200 acquires unique information corresponding to the device 500 to be delivered (paid out) from the storage device or database (not shown) described above, and receives setting information and delivery destination information from the information acquisition system 100. The setting sheet and the delivery slip may be printed.

  Next, the inventory management system 400 receives a command indicating the unique information and an instruction for paying out the device 500 corresponding to the unique information from the information acquisition system 100. Then, the device 500 corresponding to the unique information is paid out from the plurality of devices (stock) 500n. That is, in this process, unique information corresponding to a device to be delivered is searched from among unique information of devices that can be delivered, and a device corresponding to the unique information is paid out.

  Next, the shipping preparation system 300 attaches the printed setting sheet and the delivery slip to the device 500 paid out by the inventory management system 400 by, for example, bundling or pasting it in a packed box, This device is prepared for shipping to a delivery destination. Thereafter, the device 500 is delivered and delivered to the end user using a predetermined home delivery service or the like.

At this time, if a unique number (unique information) is printed on the setting paper and the delivery slip, when the setting paper and the delivery slip are attached to the apparatus 500, it is confirmed whether all the unique numbers match. By attaching the setting sheet and the delivery slip, it is possible to reliably prevent attachment mistakes.
Even if information other than the unique number is printed on the setting sheet and the delivery slip, if this information is the same number that is unique within the delivery system 20, the destination of the apparatus and the setting information You can prevent the difference. Further, the customer information (customer ID, customer name, etc.) included in the information acquired by the information acquisition system 100 and the unique information of the device to be delivered may be associated and shipped for management. Note that the inventory management may be performed by the inventory management system 400 or another system. Further, a server for managing the shipment may be prepared separately.

  Note that the apparatus may not perform the setting when the user causes the apparatus to read the setting sheet and the unique number printed on the setting sheet does not match its own unique number.

  With the configuration and operation as described above, the delivery system 20 of the present invention can easily prevent work mistakes in addition to the effects of the delivery system 10. For this reason, it is possible to further reduce the work process.

  FIG. 3 is a diagram showing an embodiment of the service providing system of the present invention. In addition, the same code | symbol is attached | subjected to the part same as 1st and 2nd embodiment, and description is abbreviate | omitted.

The present embodiment is a service providing system 30 including a delivery system equivalent to the delivery system 10 or the delivery system 20.
The service providing system 30 includes a device 31 that reads a setting sheet and sets itself, a service providing server system 32 that communicates with the device 31 to provide a service to a customer, a customer management system 33 that manages information about the customer, a service And a delivery system 34 for delivering the device 31 to the customer's desired location.

  The service providing server system 32 provides services to the user (customer) of the device 31 in cooperation with the customer management system 33. Examples of the service include a mail service, an Internet service, and a service that provides desired information.

  The customer management system 33 receives a service provision request from a customer, acquires customer information from the customer, and manages it as a database. Further, the customer management system 33 manages customer settings of the device 31 that are necessary for executing (receiving) services desired by the customers and services provided to the customers, that is, setting information. The setting information includes information for setting the network communication environment, information for setting the service receiving environment, information for instructing operation confirmation of the device 31, information for instructing operation confirmation for determining whether the service can be used, and the like. May be.

  In addition, when the customer management system 33 receives a service provision request (service application) from a customer or the like, the customer management system 33 receives various information about the customer (information for providing a service) from the customer or the like. ) And information about the digitized customer is notified to the delivery system 34 via the communication network. At the same time, the customer management system 33 notifies the delivery destination information of the device 31. At this time, the customer management system 33 notifies, for example, a customer ID, delivery information, service setting information that is setting information, network setting information, and the like.

The delivery system 34 manages the device 31 that can be shipped to the customer as an inventory, and accepts a delivery request for the device 31 from the customer management system 33.
The delivery system 34 stores the delivery request from the customer management system 33 in a database such as an order receiving system as necessary, and prints a setting sheet for setting the delivery device 31 based on the stored information. The delivery slip used for 31 delivery is printed. Specifically, the delivery system 34 acquires setting information and customer delivery destination information notified from the customer management system 33 via the communication network using the information acquisition unit, and stores the acquired information in the memory holding unit. Keep in memory. Thereafter, the delivery system 34 prints the setting sheet for setting the apparatus 31 using the setting sheet printing unit based on the setting information recorded in the storage holding unit, and also stores the setting destination information recorded in the storage holding unit. Based on this, the delivery slip used for delivery of the apparatus 31 is printed using the delivery slip printing means.
Thereafter, the setting sheet printed on the apparatus 31 and the delivery slip are attached and delivered to the customer.

  In other words, when there is a service provision request (service application) from a customer, the customer management system 33 notifies the delivery system 34 of various information regarding the acquired customer as a delivery request.

  In response to the delivery request, the delivery system 34 prints a setting sheet on which setting contents for customizing the device 31 to be delivered to the customer and a delivery slip to the delivery destination designated by the customer are printed. A slip is attached to the device 31. Thereafter, the delivery system 34 delivers the device 31 to the delivery destination based on the delivery destination information printed on the delivery slip at a predetermined timing. In the delivery system 34, it is desirable to manage the coincidence between the device 31, the setting sheet, and the delivery slip using the customer ID and the unique information of the device 31 before delivery.

  The customer who has received the device 31 delivered by courier or the like causes the device 31 to read the setting sheet after unpacking, so that the device 31 performs setting necessary for providing the service and provides the service. It communicates with the server system 32 to check whether a predetermined service can be provided. That is, the device 31 reads the setting sheet, and performs the initial setting for enjoying the network communication environment and the service with the service providing server system 32 and various customized settings based on the setting information.

  Note that the apparatus may not perform the setting when the user causes the apparatus to read the setting sheet and the unique number printed on the setting sheet does not match its own unique number.

Here, an example of printing the setting paper will be described. Note that the number of setting sheets increases or decreases depending on the information content of the setting contents.
FIG. 6 is an explanatory diagram exemplifying a setting sheet on which setting contents are printed using a QR code. As shown in FIG. 6, the setting sheet is printed with setting information (setting contents) to be read by the apparatus 31 as well as guidance to customers, notes, and operating procedures. Further, the unique information of the device 31 is printed as a barcode on the setting sheet. The setting information may include an operation instruction to the device 31 in addition to information stored in the device 31 (such as a telephone directory and setting items). For example, there are an operation check after the initial setting, a communication for confirming that the service can be enjoyed, an instruction for sending / receiving mail (a service opening test), and the like.

  As described above, according to the present embodiment, for example, when a network facsimile apparatus is delivered to a customer who has a use contract of mail used in the network facsimile apparatus, the initial setting value of the network facsimile apparatus and the mail setting for each user are set. By delivering a setting sheet on which setting contents such as information are printed, it is possible to simplify the work procedure from setting up the device after unpacking to opening the service. The mail setting information includes at least a mail address assigned to itself, a password, server information, authentication information, and the like. It may also include the email address of a friend that the customer has applied for, for example, the address of a service center.

  As described above, according to the present invention, it is possible to provide a delivery system and a service providing system that achieve the effects described using the above embodiments.

  In addition, since the delivery device, the delivery slip, and the setting sheet are associated with each other and attached to the delivery device, erroneous attachment and delivery can be prevented among a number of delivery devices (devices with different destinations). For this reason, since the device different from the device desired by the customer does not arrive at the customer and the sheet attached thereto does not belong to another customer, the customer information can be protected.

  For the customer, since the apparatus and the setting sheet arrive at the same time from the delivery system as described above, it is possible to reduce troublesomeness such as strolling a postal item at the time of setting. In addition, it can be received as an outer box (packing box) without unpacking marks. Also, many settings can be easily made using setting paper. In addition, it is possible to easily check the operation in the usage environment of the device by the customer.

  To give a specific example, in the case of a network facsimile machine, setting of a mail server and mail address for using e-mails, etc. is only required by setting a setting sheet in the sheet feeding unit of the apparatus and reading it to the scanner function. . With this simple operation for the user, the network facsimile machine can set up various settings such as SMTP and POP3 together with storing (registering), for example, dozens of email addresses and telephone numbers that have been applied for. It can be done automatically. Further, since the service provided by the device (available: contracted) can be accurately identified, an appropriate operation instruction can be realized for the user. This is because, in an existing service providing system, for example, even if the device has an authentication error with the server, it is not possible to identify whether the device is an erroneous operation or input by the user or a network environment problem. This is because the service setting information is notified according to the present invention, whereas the possibility of an operation error on the user side can be eliminated with a high probability. The service opening test includes a server access check, an e-mail return test, and a junk mail filter update.

For device manufacturers, distribution centers, etc., the device main body can be individualized as an accessory without taking it out of the outer box (packaging box), and the provided device can be customized after being packed. In other words, it is possible to eliminate the processes required for customization such as setting work, re-inspection work, and management work that have been performed in the factory or distribution center. Moreover, resources (work place, management place, personnel, time, surplus inventory, etc.) required for the process can be reduced. In other words, it is possible to add the customization process without unpacking the packaging box of the apparatus by making maximum use of the facilities of the existing distribution center.
Note that the customization method is suitable for a delivery system that handles products produced overseas or in another factory, or packed products. Furthermore, the customization method is suitable for a service providing system that spans businesses. In this case, the service provider notifies the customer ID, device, delivery destination information, setting information, shipping date and time to the delivery system, and the delivery system delivers the service to the service provider. Information such as completion, a unique code of the apparatus, and a delivery number such as courier service may be notified.
Further, by managing the MAC address and serial number in association with the customer information (user ID), it is possible to accurately prevent erroneous packing and erroneous setting.

That is, according to the present invention, it is possible to provide a delivery system capable of providing an apparatus desired by a service beneficiary while ensuring convenience for the service beneficiary.
Moreover, according to this invention, the delivery system which can reduce a process can be provided.
Furthermore, according to the present invention, it is possible to provide a service providing system that provides an apparatus with settings desired by a service beneficiary and ensures the convenience of the service beneficiary.

It should be noted that the printing of the delivery slip and the setting sheet in the printing system described above may be automatically operated in conjunction with the delivery information (delivery date / time) recorded in the information acquisition system. May be operated based on the order, or may be operated in conjunction with an order.
The shipping preparation system may be performed by personnel depending on the size of the delivery system. In this case, the printing of the setting sheet and the delivery slip is managed by using the unique code of the device, and the delivery slip based on the information acquired by the information acquisition system from the printing system when attached to the device. A setting sheet may be printed and attached to prepare for shipment.

It is a functional block diagram which shows 1st Embodiment of the delivery system of this invention. It is a functional block diagram which shows 2nd Embodiment of the delivery system of this invention. It is a figure which shows embodiment of the service provision system of this invention. It is explanatory drawing which shows an example of the setting content visually. It is explanatory drawing which shows an example of the setting content visually. It is explanatory drawing which illustrates the setting paper which printed the setting content using QR code.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Delivery system 20 Delivery system 30 Service provision system 31 Apparatus 32 Service provision server system 33 Customer management system 34 Delivery system 100 Information acquisition system (information acquisition means)
200 Printing system (printing means)
300 Shipping preparation system (shipping preparation means)
400 Inventory management system (Inventory management means)
500 devices (shipping devices)
500n equipment (managed inventory)

Claims (20)

And information acquisition means for acquiring in association with destination information setting information, and the apparatus includes a unique set of parameters for the device to set itself the contents included in the image based on the image printed on the sheet,
Based on the configuration information and delivery destination information of the device acquired by the information acquisition means, and printing means for printing in association with the shipping slip of the device the device and setting sheets which read Maseru image is shown in ,
To have a,
A delivery system capable of carrying out shipment in which a setting sheet including setting contents unique to a delivery destination is delivered together with the apparatus . The information acquisition means includes storage holding means for acquiring the setting information and the delivery destination information via a communication network, and storing and holding the acquired information.
The printing means includes
Setting paper printing means for printing the setting paper based on the setting information recorded in the storage holding means;
2. The delivery system according to claim 1, further comprising delivery slip printing means for printing the delivery slip based on the delivery destination information recorded in the storage holding means. Deliverable device information storage means for managing unique information of devices that can be delivered,
The setting sheet printing unit acquires the unique information corresponding to a device to be delivered among the deliverable devices from the deliverable device information storage unit, and prints the setting sheet together with the setting information on the setting sheet. The delivery system according to claim 2. The setting information is any one of information for setting a network communication environment, information for setting a service reception environment, information for instructing operation confirmation of the device, and information for instructing operation confirmation for determining whether the service can be used. The delivery system according to any one of claims 1 to 3 , wherein the information is one or a combination thereof. The setting information to be printed on the setting sheets, delivery system according to any one of claims 1 to 4 characterized by having a graphic conversion means for converting the two-dimensional code includes a two-dimensional bar code. The printing means attaches the same number to the setting sheet and the delivery slip, and respectively prints them,
Delivery system according to any one of claims 1 to 5, characterized in that the shipping management by using the same number printed on the shipping document and the setting sheets. The information acquisition means acquires customer information,
The delivery system according to any one of claims 1 to 6, further comprising inventory management means for managing the shipment by associating the acquired customer information with unique information of a delivery device.   The printing unit receives information related to the delivery date and time of the device, and adjusts the date and time for printing the setting sheet and the delivery slip of the device to be delivered based on the information related to the delivery date and time.
The delivery system according to any one of claims 1 to 7, characterized in that: Via the communication network, in association with destination information setting information, and the apparatus includes a unique set of parameters for the device to set itself the contents included in the image based on the image printed on the paper acquired An order receiving system for receiving an order for the device ;
An inventory management system for managing inventory of the device that can be delivered based on the unique information of the device;
A setting paper printing unit that converts the setting information acquired by the order receiving system into a two-dimensional code and prints the setting paper;
A delivery slip printing means for printing the delivery destination information acquired by the order receiving system on a delivery slip;
When the order receiving system receives the device, the inventory management system searches the unique information corresponding to the received device from the unique information of the device that can be delivered, and corresponds to the unique information. The setting sheet printing unit prints the setting information on the setting sheet, and also prints the unique information corresponding to the device that has received the order on the setting sheet. Is printed on the delivery slip, and the unique information corresponding to the received device is printed on the setting sheet,
The device, the setting sheet, and the delivery slip are matched so that the unique information of the paid-out device, the unique information printed on the setting sheet, and the unique information printed on the delivery slip match. by managing,
A delivery system that enables delivery of a setting sheet including setting contents unique to a delivery destination together with the apparatus . A service providing server system capable of providing a service to a customer by communicating with a device that sets itself based on the content included in the image based on an image printed on paper;
A customer management system that receives a request for providing a service from a customer, acquires and manages the customer information from the customer, and manages setting information including specific settings for the device used when providing the service to the customer When,
A delivery system for delivering the device used when providing the service to a delivery destination indicated by delivery destination information included in the customer information;
The delivery system includes:
From the customer management system via a communication network, the information acquisition unit that acquires the delivery destination information in association with each other in the specific configuration setting information and the device containing the contents to the device,
Storage holding means for storing and holding the setting information acquired by the information acquisition means;
Setting paper printing means for printing setting paper for setting the apparatus based on the setting information recorded in the storage holding means;
A delivery slip printing means for printing a delivery slip to be used for delivery of the device based on the delivery destination information recorded in the storage holding means;
When the customer management system receives the service provision request, the customer management system notifies the delivery system of the delivery request,
The delivery system prints the setting paper and the delivery slip in response to the delivery request, and the delivery destination printed on the delivery slip with the printed setting paper and the delivery slip. By delivering to the destination indicated in the information ,
In destination, the setting information specific settings printed on the setting sheet is included in the device is loaded, the service with the device, performs the setting necessary to provide the services A service providing system characterized in that a predetermined service can be provided by communicating with a providing server system. In the information processing system,
And acquisition process as the information associated with destination information of specific configuration setting information and the said device including the contents of the device for setting itself by contents included in the image based on the image printed on the paper Based on the acquired setting information and delivery destination information of the device, the printing device causes the printing device to perform a printing process so that the setting sheet on which the image to be read by the device can be associated with the delivery slip of the device. ,
A delivery preparation method, characterized in that a setting sheet including a setting content unique to a delivery destination can be delivered together with the apparatus . There is a storage holding step for acquiring the setting information and the delivery destination information via a communication network and storing and holding the acquired information as associated information during the acquisition process of the setting information and the delivery destination information. And
When the printing apparatus performs printing processing,
A setting paper printing step for printing the setting paper based on the setting information stored and held in the memory holding step;
Based on the delivery destination information stored and held in the storage holding means, and closed the shipping slip printing step of printing the shipping documents,
12. The delivery preparation method according to claim 11, wherein a delivery slip relating to delivery of the device is associated with a setting sheet for the device to be delivered. Using the deliverable device information storage means for managing the unique information of the deliverable device,
In the setting sheet printing step, the unique information corresponding to a device to be delivered among the deliverable devices is acquired from the deliverable device information storage unit, and printed on the setting sheet together with the setting information. The delivery preparation method according to claim 12. The setting information is any one of information for setting a network communication environment, information for setting a service reception environment, information for instructing operation confirmation of the device, and information for instructing operation confirmation for determining whether the service can be used. one or delivery preparation method according to any one of claims 11 to 13, characterized in that the information of the combination. Delivery preparation method according to the setting information, to claims 11, characterized in that it has a geometric transformation step of converting the 2-dimensional code to any one of 14, including a two-dimensional bar code to be printed on the setting sheets. When printing on the printing apparatus, by printing the setting sheet and the delivery slip with the same number ,
Delivery preparation method according to any one of claims 11 to 15, characterized in that shipment to manage with the same number that is printed on the shipping document and the setting sheets. Get customer information,
The delivery preparation method according to any one of claims 11 to 16, wherein the acquired customer information and the unique information of the delivery device are associated with each other and managed for shipment.   Accept information about the delivery date of the device,
  When printing the setting sheet and the delivery slip of the device to be delivered to the printing device, the date and time are adjusted based on the information related to the delivery date and printed.
The delivery preparation method according to any one of claims 11 to 17, wherein the delivery preparation method is performed. Via the communication network, in association with destination information setting information, and the apparatus includes a unique set of parameters for the device to set itself the contents included in the image based on the image printed on the paper acquired An order processing process for receiving an order for the device ;
An inventory management step for managing inventory of the device that can be delivered based on the unique information of the device;
The setting information acquired in the order process, and setting the paper printing process make printed by the printing apparatus to set the paper is converted into two-dimensional code,
A delivery slip printing step for printing the delivery destination information acquired in the order receiving step on a delivery slip with a printing device ;
When receiving an order for the device in the order processing step,
In the inventory management step, the unique information corresponding to the ordered device is retrieved from the unique information of the device that can be delivered, and the device corresponding to the unique information is paid out,
In the setting sheet printing step, the setting information is printed on the setting sheet, and the unique information corresponding to the received device is printed on the setting sheet.
In the delivery slip printing step, the delivery destination information is printed on the delivery slip, and the unique information corresponding to the ordered device is printed on the setting sheet,
The device, the setting sheet, and the delivery slip are matched so that the unique information of the paid-out device, the unique information printed on the setting sheet, and the unique information printed on the delivery slip match. By managing for delivery ,
A delivery preparation method, characterized in that a setting sheet including a setting content unique to a delivery destination can be delivered together with the apparatus . A service providing step of enabling a service to be provided to a customer by communicating with an apparatus that sets itself based on an image printed on paper based on an image printed on a sheet by a service providing server system;
A customer who receives a service provision request from a customer and acquires and manages the customer information from the customer, and also manages setting information including specific settings for the device used when providing the service to the customer Management process;
A delivery step of delivering the device used when providing the service to a delivery destination indicated by delivery destination information included in the customer information;
The delivery process includes:
And information acquisition step of acquiring processing the delivery destination information of the setting information and the device includes a unique settings to the device managed by the customer management process as information associated via a communication network,
A setting sheet printing step for causing a printing apparatus to print setting sheets for setting the apparatus based on the setting information;
A delivery slip printing step for causing a printing means to print a delivery slip to be used for delivery of the device based on the delivery destination information;
Is realized by an information processing system ,
In the customer management process,
When receiving the service provision request, notify the delivery request,
In the delivery process,
Wherein notified by the customer management process in accordance with the delivery request, to print the shipping document and the setting sheets in the printing unit,
Together with the device printed the setting sheets, by dispatching a destination indicated by the printed on shipping documents the delivery destination information,
In destination, the setting information specific settings printed on the setting sheet included in the device upon reading Mareta, said service with said device performs the setting necessary to provide the services service providing method in communication with providing server system, characterized in that makes prepared to provide a predetermined service.