JP5388220B2 - Telephone communication system, communication method thereof, and communication program - Google Patents

Description

  The present invention relates to a telephone communication system comprising at least one external telephone terminal, a main apparatus connected to the external telephone terminal via a communication network, and a plurality of internal telephone terminals connected to the main apparatus, and a communication method therefor And a communication program.

  For example, there is known an absent answering telephone device that includes a main device connected to an external telephone terminal via a public line and a plurality of extension telephone terminals connected to the main device (see Patent Document 1). In the absence answering telephone device, when there is an incoming call from the user of the external telephone terminal to the user of the external telephone terminal when the user of the external telephone terminal is absent, a response message is sent to the user of the external telephone terminal, Record a message message from the user to the user of the extension telephone terminal.

JP 2000-354111 A

  By the way, in the absence answering telephone apparatus, for example, it is assumed that the user of the external telephone terminal is absent, and only the users of some extension telephone terminals recognize the absence information. In this case, since there is no simple way to share the absence information of the external telephone terminal with the user of the other extension telephone terminal, the user of the other extension telephone terminal makes a call to the absent external telephone terminal again. There is a risk of it.

  The present invention has been made to solve such problems, and has as its main object to provide a telephone communication system, a communication method thereof, and a communication program that can easily share absence information of external telephone terminals. To do.

  In order to achieve the above object, an aspect of the present invention includes at least one external telephone terminal, a main apparatus connected to the external telephone terminal via a communication network, and a plurality of extension telephones connected to the main apparatus. A telephone communication system comprising: a storage unit for storing user absence information in the external telephone terminal; and the extension telephone terminal makes a call to the external telephone terminal. And a control means for transmitting message information to the extension telephone terminal based on the absence information stored in the storage means.

  In order to achieve the above object, one embodiment of the present invention includes at least one external line telephone terminal, a main apparatus connected to the external line telephone terminal via a communication network, and a plurality of main apparatuses connected to the main apparatus. An extension telephone terminal, a communication method of a telephone communication system comprising: storing user absence information in the external telephone terminal; and when the extension telephone terminal makes a call to the external telephone terminal, And a step of transmitting message information to the extension telephone terminal based on the absence information stored in the storage means.

  Furthermore, one aspect of the present invention for achieving the above object is to provide at least one outside line telephone terminal, a main apparatus connected to the outside line telephone terminal via a communication network, and a plurality of terminals connected to the main apparatus. A communication program for a telephone communication system comprising an extension telephone terminal, a process of storing absence information of a user in the external telephone terminal, and when the extension telephone terminal makes a call to the external telephone terminal, A communication program for a telephone communication system, characterized by causing a computer to execute processing for transmitting message information to the extension telephone terminal based on absence information stored in the storage means. .

  ADVANTAGE OF THE INVENTION According to this invention, the telephone communication system which can share easily the absence information of an external line telephone terminal, its communication method, and a communication program can be provided.

It is a functional block diagram of the telephone communication system which concerns on embodiment of this invention. 1 is a block diagram showing a schematic system configuration of a telephone communication system according to an embodiment of the present invention. It is a figure which shows an example of the absence list data in which the absence information memorize | stored in the memory | storage device was registered. It is a flowchart which shows the communication method of the telephone communication system which concerns on embodiment of this invention. It is a flowchart which shows another communication method of the telephone communication system which concerns on embodiment of this invention. It is a flowchart which shows the registration method of the shared voice message by the telephone communication system which concerns on embodiment of this invention.

Embodiment 1
Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a functional block diagram of a telephone communication system according to an embodiment of the present invention. The telephone communication system 1 according to the present embodiment includes at least one external line telephone terminal 10, a main apparatus 30 connected to the external line telephone terminal 10 via a communication network 20, and a plurality of extensions connected to the main apparatus 30. Phone terminal 40.

  Further, the main device 30 stores the absence means stored in the storage means 2 when the extension telephone terminal 40 makes a call to the external telephone terminal 10 and the storage means 2 for storing the user's absence information in the external telephone terminal 10. And control means 3 for executing predetermined processing on the extension telephone terminal 40 based on the information. Thereby, when the user of the extension telephone terminal 40 recognizes the absence information of the user of the external telephone terminal 10, the absence information can be easily shared with the users of the other extension telephone terminals 40.

  FIG. 2 is a block diagram showing a schematic system configuration of the telephone communication system according to the present embodiment. The telephone communication system 1 according to the present embodiment includes at least one external line telephone terminal 10, a main apparatus 30 connected to the external line telephone terminal 10 via a communication network 20, and a plurality of extensions connected to the main apparatus 30. Phone terminal 40. The external telephone terminal 10 is a voice terminal, and one or a plurality of external telephone terminals are connected to the communication network 20. The communication network is, for example, a public telephone network 20 (PSTN: Public Switched Telephone Networks). Further, the extension telephone terminal 40 is a voice terminal, for example, a multi-function telephone (MFT) having a display unit such as a liquid crystal panel, an LED panel, and an organic EL.

  The main device 30 includes an extension interface 31, an outside line interface 32, a package interface 33, a voice mail control unit 34, a main control unit 35, and a storage device 36. The main device 30 includes, for example, a CPU (Central Processing Unit) that performs control processing, arithmetic processing, and the like, a ROM (Read Only Memory) that stores a control program executed by the CPU, an arithmetic program, and the like, and processing data Etc., and a RAM (Random Access Memory) for storing the hardware.

  The extension interface 31 is connected to each of the plurality of multi-function telephones 40, and exchanges communication data such as voice data with each multi-function telephone 40. The external line interface 32 is connected to the public telephone line network 20, and exchanges communication data such as voice data with the external line telephone terminal 10 via the public telephone line network 20. The package interface 33 is connected to the extension interface 31, the outside line interface 32, and the main control unit 35, and exchanges a call control information signal between the devices 31, 32, and 33.

  The voice mail control unit 34 is connected to the main control unit 35 and the storage device 36, respectively, and reproduces voice data stored in the storage device 36 in accordance with a control signal from the main control unit 35, or is multifunctional. It has functions such as recording voice from the telephone 40. For example, the voice mail control unit 34 reproduces each voice data of the absence list data stored in the storage device 36 for each multi-function phone 40 or records voice data from each multi-function phone 40. The recorded voice data is registered in the absence list data as a shared voice message.

  The storage device 36 is a specific example of storage means, and is connected to the main control unit 35 and the voice mail control unit 34, respectively. The storage device 36 includes, for example, a RAM, a magnetic disk device, an optical disk device, and the like, and can store various data such as voice data that is reproduced and recorded by the voice mail control unit 34.

  For example, as shown in FIG. 3, the storage device 36 stores absence list data in which user's absence information in the external telephone terminal 10 is registered. The absence list data includes a telephone number of the external telephone terminal 10 where the user is absent (hereinafter referred to as a registered telephone number), an expiration date when the registered telephone number is valid, shared message information regarding the telephone number, , Are registered in association with each other.

  As will be described later, for example, the registered telephone number is registered when the user of the multi-function telephone 40 recognizes the absence of the user of the external telephone terminal 10. In addition, the expiration date of the registered telephone number is set in advance as a predetermined time limit (for example, 1 hour or 1 day from the registration date and time), but the predetermined time limit may be configured to be arbitrarily changeable. Good.

  Thus, the reason why the expiration date is set for the registered telephone number is, for example, that the user of the outside line telephone terminal 40 may change from the absence state to the presence state after a certain period of time has elapsed. This increases the reliability of the absent list data. Furthermore, in the shared message information, a voice message that is desired to be shared between the multi-function telephones 40 in the telephone communication system 1 is registered for the absent registered telephone number. Specifically, “Mr. XX is absent all day on XX month and XX day, so please contact XX.” The above absence list data is only an example, and the absence of the user of the external telephone terminal 10 Arbitrary data can be registered.

  The main control unit 35 is a specific example of the control means, and is connected to the package interface 33, the voice mail control unit 34, and the storage device 36, respectively. The main control unit 35 performs control processing of the main device 30 and includes a call control unit 351, a time scheduler unit 352, a storage device control unit 353, and a dial analysis control unit 354. Yes.

  The call control unit 351 performs call control when each multi-function telephone 40 executes a call to the external line telephone terminal 10.

  The time scheduler unit 352 transmits a control signal to the storage device control unit 353 every preset time set. The storage device control unit 353 transmits the absence list data stored in the storage device 36 to the time scheduler unit 352 in response to the control signal from the time scheduler unit 352. Then, the time scheduler unit 352 deletes the registered telephone number that has passed the preset expiration date from the acquired absence list data, and the deleted absence list data is again stored in the storage device 36 via the storage device control unit 353. Remember. Thereby, the absent list data stored in the storage device 36 is automatically updated to the latest state.

  The storage device control unit 353 controls the data in the storage device 36 by outputting data from the storage device 36, inputting and storing the data in the storage device 36, or changing the data in the storage device 36.

  Dial analysis control unit 354 analyzes the telephone number information output from each multi-function phone 40 and extracts the telephone number dialed by each multi-function phone 40.

  Next, an example of the processing flow of the telephone communication system 1 according to the present embodiment will be described in detail. FIG. 4 is a flowchart showing a communication method of the telephone communication system according to the present embodiment.

  First, when the user dials the telephone number of the external telephone terminal 10 and performs a call operation on the multifunction telephone 40, the multifunction telephone 40 outputs the dialed telephone number information to the main device 30. (Step S401).

  The telephone number information output from the multi-function phone 40 is input to the dial analysis control unit 354 of the main control unit 35 via the extension interface 31 and the package interface 33 of the main device 30. The dial analysis control unit 354 analyzes the input telephone number information, extracts the telephone number of the external telephone terminal 40 to be called (step S402), and outputs it to the storage device control unit 353.

  Next, when receiving the telephone number from the dial analysis control unit 354, the storage device control unit 353 acquires the absence list data from the storage device 36 (step S403).

  Thereafter, the storage device control unit 353 compares the registered telephone number of the acquired absence list data with the extracted telephone number of the external line telephone terminal 10 to determine whether there is a matching registered telephone number (step S404).

  If the storage device control unit 353 determines that there is a registered telephone number that matches the absence list data (YES in step S404), the storage device control unit 353 outputs a reproduction signal to the voice mail control unit 34. In response to the reproduction signal from the storage device control unit 353, the voice mail control unit 34 reproduces the shared voice message corresponding to the registered telephone number of the absence list data to the multi-function phone 40 that makes a call (step S405). ), The process proceeds to (step S406) described later.

  On the other hand, if the storage device control unit 353 determines that there is no registered telephone number that matches the absence list data (NO in step S404), the storage device control unit 353 proceeds to (step S406) described later.

  In (Step S406), the storage device control unit 353 outputs the telephone number of the external telephone terminal 10 to the call control unit 351. Then, the call control unit 351 executes call control for the corresponding external line telephone terminal 10 via the package interface 33 and the external line interface 32 based on the telephone number from the storage device control unit 353, and transmits the call. I do.

  Next, an example of another processing flow of the telephone communication system 1 according to the present embodiment will be described in detail. FIG. 5 is a flowchart showing another communication method of the telephone communication system according to the present embodiment.

  First, when the user dials the telephone number of the external telephone terminal 10 and performs a call operation on the multifunction telephone 40, the multifunction telephone 40 outputs the dialed telephone number information to the main device 30. (Step S501).

  The telephone number information output from the multi-function phone 40 is input to the dial analysis control unit 354 of the main control unit 35 via the extension interface 31 and the package interface 33 of the main device 30. The dial analysis control unit 354 analyzes the input telephone number information, extracts the telephone number of the external telephone terminal 40 to be called (step S502), and outputs it to the storage device control unit 353.

  Next, when the storage device control unit 353 receives the telephone number from the dial analysis control unit 354, the storage device control unit 353 acquires the absence list data from the storage device 36 (step S503).

  Thereafter, the storage device control unit 353 compares the registered telephone number of the acquired absence list data with the extracted telephone number of the external line telephone terminal 10 to determine whether there is a matching registered telephone number (step S504).

  If the storage device control unit 353 determines that there is a registered telephone number that matches the absence list data (YES in step S504), the storage device control unit 353 outputs a reproduction signal to the voice mail control unit 34. In response to the reproduction signal from the storage device control unit 353, the voice mail control unit 34 reproduces the shared voice message corresponding to the registered telephone number of the absence list data to the multi-function phone 40 that makes a call (step S505). ), This process is terminated.

  Thus, since the voice data indicating that the user of the external telephone terminal 10 is absent is reproduced on the multi-function telephone 40 that makes a call, the data is not transmitted to the external telephone terminal 10 that is absent. Accordingly, there is no charge for the multi-function telephone that makes the call, which leads to cost reduction.

  On the other hand, if the storage device control unit 353 determines that there is no registered telephone number that matches the absence list data (NO in step S504), the storage device control unit 353 outputs the telephone number to the call control unit 351. Then, the call control unit 351 executes call control for the corresponding external line telephone terminal 10 via the package interface 33 and the external line interface 32 based on the telephone number from the storage device control unit 353 (Step S31). S506).

  Next, an example of a method for registering a shared voice message for absent list data in the telephone communication system according to the present embodiment will be described in detail. FIG. 6 is a flowchart showing a method for registering the shared voice message by the telephone communication system according to the present embodiment.

  First, for example, a user on the calling side recognizes the absence of a user of a certain external telephone terminal 10 and uses a predetermined telephone number (specifically, a shared telephone number) for registering the registered telephone number in the multi-function telephone 40. When dialing the message registration service special number (step S601), the multi-function telephone 40 outputs the dialed predetermined telephone number to the main apparatus 30.

  The telephone number information output from the multi-function phone 40 is input to the dial analysis control unit 354 of the main control unit 35 via the extension interface 31 and the package interface 33 of the main device 30. The dial analysis control unit 354 analyzes the input predetermined telephone number (step S602), and outputs a registration signal to the voice mail control unit 34 based on the analyzed predetermined telephone number.

  In response to the registration signal from the dial analysis control unit 354, the voice mail control unit 34 receives a voice message for inputting the registered telephone number of the absent external telephone terminal 10 (for example, “the telephone number of the absent external telephone terminal 10”). Is input to the multi-function phone 40 (step S603).

  Next, when the user inputs the telephone number of the external telephone terminal 10 in response to the voice message from the voice mail control unit 34 in the multi-function telephone 40 (step S604), the multi-function telephone 40 receives the input external telephone terminal 10. The telephone number (hereinafter referred to as the input telephone number) is output to the main device 30.

  The input telephone number output from the multi-function phone 40 is input to the dial analysis control unit 354 of the main control unit 35 via the extension interface 31 and the package interface 33 of the main device 30. The dial analysis control unit 354 analyzes the input telephone number and outputs it to the storage device control unit 353 (step S605).

  Next, when the storage device control unit 353 receives the telephone number from the dial analysis control unit 354, the storage device control unit 353 acquires the absence list data from the storage device 36 (step S606), and the registered telephone number and the input telephone of the acquired absence list data. The numbers are compared with each other to determine whether or not there is a matching registered telephone number (step S607).

  If the storage device control unit 353 determines that there is a registered telephone number that matches the absent list data (YES in step S607), the storage device control unit 353 deletes the shared voice message corresponding to the registered telephone number from the absent list data (step S608). ), The recording signal is output to the voice mail control unit 34, and the process proceeds to (step S609) described later.

  On the other hand, if the storage device control unit 353 determines that there is no registered telephone number that matches the absence list data (NO in step S607), the storage device control unit 353 outputs a recording signal to the voice mail control unit 34, which will be described later (step The process proceeds to S609).

  The voice mail control unit 34 sends a voice message (for example, “Please enter a message”) for inputting a shared voice message to the multi-function telephone 40 in accordance with the recording signal from the storage device control unit 353. In response to this, recording is started (step S609). The storage device control unit 353 registers the voice data of the shared voice message from the multi-function phone 40 recorded by the voice mail control unit 34 in the absence list data in correspondence with the input telephone number, and the voice mail control unit 34 A registration signal is output.

  Next, in response to the registration signal from the storage device control unit 353, the voice mail control unit 34 inputs a voice message for inputting the expiration date of the input telephone number (for example, “the telephone number of the absent external telephone terminal 10” Is input to the multi-function phone 40 (step S610).

  The storage device control unit 353 registers the expiration date of the input telephone number input by the multi-function telephone 40 in the absence list data in association with the input telephone number, and stores the absence list data in the storage device 36 ( Step S611).

  As described above, in the telephone communication system 1 according to the present embodiment, the absence information of the external telephone terminal 10 can be registered in the absence list data of the storage device 36 and can be shared among the multi-function telephones 40 in the telephone communication system 1. That is, the absence information of the outside line telephone terminal 10 can be easily shared.

  Note that the present invention is not limited to the above-described embodiment, and can be changed as appropriate without departing from the spirit of the present invention. For example, in the above embodiment, the main device 30 outputs a voice message to the multi-function phone 40, but the present invention is not limited to this, and a display message may be output to the multi-function phone 40. In this case, the multi-function phone 40 may display the display message on the display unit.

  In the above-described embodiments, the present invention has been described as a hardware configuration, but the present invention is not limited to this. The present invention can also realize arbitrary processing by causing a CPU (Central Processing Unit) to execute a computer program. )

  The program may be stored using various types of non-transitory computer readable media and supplied to a computer. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (for example, flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (for example, magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / W and semiconductor memory (for example, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (random access memory)) are included.

  The program may also be supplied to the computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. The temporary computer-readable medium can supply the program to the computer via a wired communication path such as an electric wire and an optical fiber, or a wireless communication path.

  Furthermore, part or all of the above-described embodiments can be described as in the following supplementary notes, but is not limited thereto.

(Appendix 1)
A telephone communication system comprising: at least one external telephone terminal; a main apparatus connected to the external telephone terminal via a communication network; and a plurality of internal telephone terminals connected to the main apparatus, The apparatus is configured to store a user absence information in the external telephone terminal, and based on the absence information stored in the storage means when the extension telephone terminal makes a call to the external telephone terminal. And a control means for transmitting message information to the extension telephone terminal.

(Appendix 2)
(Supplementary Note 1) The telephone communication system according to (Appendix 1), wherein the absence information of the storage means includes a telephone number of the external telephone terminal where the caller is absent, the message information associated with the telephone number, And when the telephone number of the external telephone terminal of the absence information stored in the storage means coincides with the telephone number called by the extension telephone terminal, the control means And transmitting message information.

(Appendix 3)
In the telephone communication system according to (Appendix 1) or (Appendix 2), the absence information in the storage means further includes an expiration date associated with the telephone number of the external telephone terminal and valid for the absence information. The telephone communication system is characterized in that the control means transmits message information to the extension telephone terminal when the date and time of the call by the extension telephone terminal is within the validity period.

(Appendix 4)
The telephone communication system according to any one of (Appendix 1) to (Appendix 3),
The telephone communication system, wherein the message information is a voice message or a display message.

(Appendix 5)
In the telephone communication system according to any one of (Appendix 1) to (Appendix 4), the control unit deletes the telephone number that has passed the expiration date from the absence information of the external telephone terminal. A telephone communication system characterized by that.

(Appendix 6)
The telephone communication system according to any one of (Appendix 1) to (Appendix 5), wherein the control unit registers message information transmitted from the extension telephone terminal in absence information in a storage unit. A telephone communication system.

(Appendix 7)
A communication method for a telephone communication system comprising: at least one external telephone terminal; a main apparatus connected to the external telephone terminal via a communication network; and a plurality of internal telephone terminals connected to the main apparatus. Storing the user's absence information in the external telephone terminal, and the extension telephone based on the absence information stored in the storage means when the extension telephone terminal makes a call to the external telephone terminal. Transmitting message information to a terminal. A communication method of a telephone communication system, comprising:

(Appendix 8)
A communication program for a telephone communication system comprising at least one external telephone terminal, a main apparatus connected to the external telephone terminal via a communication network, and a plurality of extension telephone terminals connected to the main apparatus. A process of storing absence information of a user in the external telephone terminal, and the extension telephone based on the absence information stored in the storage means when the extension telephone terminal makes a call to the external telephone terminal A communication program for a telephone communication system, characterized by causing a computer to execute processing for transmitting message information to a terminal.

(Appendix 9)
(Supplementary note 8) A computer-readable medium for storing a communication program of the telephone communication system according to (8).

DESCRIPTION OF SYMBOLS 1 Telephone communication system 10 External telephone terminal 20 Public telephone line network 30 Main apparatus 31 Extension interface 32 External interface 33 Package interface 34 Voice mail control part 35 Main control part 351 Call control part 352 Time scheduler part 353 Storage device control part 354 Dial analysis Control unit 36 storage device

Claims (8)

A telephone communication system comprising at least one external telephone terminal, a main apparatus connected to the external telephone terminal via a communication network, and a plurality of internal telephone terminals connected to the main apparatus,
The main unit is
Storage means for storing user absence information in the external telephone terminal;
Control means for transmitting message information to the extension telephone terminal based on the absence information stored in the storage means when the extension telephone terminal makes a call to the external telephone terminal;
Have
The absence information of the storage means includes the telephone number of the external telephone terminal where the user is absent, and the message information associated with the telephone number,
The control means sends message information to the extension telephone terminal when the telephone number of the external telephone terminal of the absence information stored in the storage means matches the telephone number called by the extension telephone terminal. And make a call to the external telephone terminal .
A telephone communication system. The telephone communication system according to claim 1, wherein
The absence information of the storage means further includes an expiration date associated with the telephone number of the external telephone terminal, and the expiration date for which the absence information is valid.
The telephone communication system, wherein the control means transmits message information to the extension telephone terminal when the date and time of the call by the extension telephone terminal is within the expiration date. The telephone communication system according to claim 1 or 2,
The telephone communication system, wherein the message information is a voice message or a display message. The telephone communication system according to claim 2,
The telephone communication system, wherein the control means deletes the telephone number that has passed the expiration date from the absence information of the external telephone terminal. The telephone communication system according to any one of claims 1 to 4,
The telephone communication system, wherein the control means registers message information transmitted from the extension telephone terminal in absence information of a storage means. A communication method for a telephone communication system comprising: at least one external telephone terminal; a main apparatus connected to the external telephone terminal via a communication network; and a plurality of internal telephone terminals connected to the main apparatus. ,
Storing the absence information of the user in the external telephone terminal;
When the extension telephone terminal makes a call to the external telephone terminal, based on the absence information stored in the storage means, message information is transmitted to the extension telephone terminal, and a call is made to the external telephone terminal. A process of performing ;
Including
The absence information of the storage means includes the telephone number of the external telephone terminal where the user is absent, and the message information associated with the telephone number,
Transmitting message information to the extension telephone terminal when the telephone number of the external telephone terminal of the absence information stored in the storage means matches the telephone number called by the extension telephone terminal; A communication method for a telephone communication system. A communication program for a telephone communication system comprising at least one external telephone terminal, a main apparatus connected to the external telephone terminal via a communication network, and a plurality of extension telephone terminals connected to the main apparatus. ,
A process of storing user absence information in the external telephone terminal;
Processing for transmitting message information to the extension telephone terminal based on the absence information stored in the storage means when the extension telephone terminal makes a call to the external telephone terminal;
To the computer,
The absence information of the storage means includes the telephone number of the external telephone terminal where the user is absent, and the message information associated with the telephone number,
When the telephone number of the external telephone terminal of the absence information stored in the storage means matches the telephone number called by the extension telephone terminal, message information is transmitted to the extension telephone terminal , A communication program for a telephone communication system, characterized in that a call is made to an external telephone terminal .   A computer readable medium for storing a communication program of the telephone communication system according to claim 7.

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