JP5410801B2 - Wide area facility management system and wide area facility management method - Google Patents

Description

  TECHNICAL FIELD The present invention relates to a wide area facility management system and a wide area facility management method for centrally managing alarms and states of facility equipment with a wide area facility management apparatus in a remote place.

  Conventionally, in a wide area facility management system that centrally manages alarms and statuses of equipment in multiple facilities at a remote operation center, information on the equipment to be managed is collected via a communication line and managed centrally. (See Patent Document 1 and Patent Document 2). At this time, when an alarm is generated in the equipment to be managed, the operator performs a primary response according to a procedure determined in advance with the customer. Further, the operator may make a correspondence contact with a customer representative in the company depending on whether or not the generated alarm has been restored after a specified time has elapsed. In this case, in the conventional system, since there is no function for notifying that the designated time has come, the operator himself carries out time measurement and time confirmation.

Japanese Patent No. 3494932 JP 2001-331571 A

The conventional wide area facility management system has the following problems with respect to the designated time monitoring after the alarm is generated.
(1) In the wide area facility management system, an alarm is notified from a plurality of facilities and a plurality of equipment devices. For this reason, it is troublesome for the operator to monitor the specified time only for a specific alarm. In particular, it becomes difficult to respond to the case where it is necessary to monitor a plurality of points at the same facility.
(2) The designated time monitoring often takes a long time to recover, and the designated time is different for each facility and each alarm. For this reason, the operator is performing alarm monitoring work that occurred at another facility until the specified time, so even if the specified time has been reached, the operator has forgotten which alarm it was for. Or it takes time to remember. As a result, forgetting of treatment or delay may occur.

  The present invention was made in order to solve the above-described problem, and is a wide-area facility that can reduce the burden on an operator who monitors a monitoring point where an alarm has occurred until the monitoring end time, and can improve the reliability of alarm monitoring work. An object is to provide a management system and a wide area facility management method.

The wide area facility management system of the present invention includes an alarm monitoring terminal that monitors an alarm of equipment and a wide area facility management apparatus that collects information from the alarm monitoring terminal and centrally manages the state of the equipment, and the alarm The monitoring terminal notifies the wide area facility management apparatus of an alarm when an alarm occurs at a monitoring point of the equipment device, and notifies the wide area facility management apparatus of a recovery when the monitoring point where the alarm occurs is restored An alarm generation / recovery notification means is provided, and the wide area facility management apparatus sets a monitoring end time as necessary for a monitoring point where an alarm has occurred when receiving an alarm notification from the alarm monitoring terminal. Means, storage means for storing the monitoring end time, and a monitoring point for which the monitoring end time is set, no recovery notification is given even if the monitoring end time has elapsed. When the, and end time monitoring means for notifying the progress of the monitoring end time to the operator, the course of the monitoring end time when notifying the operator, the action content for alarm input by the operator, information and alarm Input storage means for storing the information in the storage means in association with each other.

Further, the wide area facility management method of the present invention, the alarm monitoring terminal for monitoring the alarm of the equipment device, an alarm notification procedure for notifying the wide area facility management device of an alarm when an alarm occurs at the monitoring point of the equipment device, When the wide area facility management apparatus receives an alarm notification from the alarm monitoring terminal, a monitoring end time setting procedure for setting a monitoring end time as necessary for a monitoring point where an alarm has occurred, and the alarm monitoring terminal, A recovery notification procedure for notifying the wide area facility management apparatus of a recovery when the monitoring point where the alarm has occurred is recovered; and the wide area facility management apparatus is configured to monitor the monitoring end time for the monitoring point for which the monitoring end time is set. when there was no even restoration notice after the lapse of, and the end time monitoring procedure to notify the progress of the monitoring end time to the operator, is the wide-area facility management system, the audit The course of the end time when the notification to the operator, the action content for alarm input by the operator and is characterized in that it comprises an input storage procedure stored in the storage means in association with the information of the warning .

  According to the present invention, when an alarm notification is received from the alarm monitoring terminal, the monitoring end time is set as necessary for the monitoring point where the alarm has occurred, and the monitoring end time is set for the monitoring point for which the monitoring end time is set. When there is no recovery notification even after the elapse, the operator is notified of the elapse of the monitoring end time, so for the operator of the wide area facility management device, it is confirmed individually whether the monitoring end time has elapsed. Since it is not necessary, it is possible to reduce the trouble of alarm monitoring work. Also, when the monitoring end time of the monitoring point elapses, the operator will not forget which alarm time was monitored, and it will not take time to remember. The possibility that a delay occurs can be reduced. As a result, according to the present invention, alarm monitoring can be performed efficiently and reliably.

  Further, in the present invention, when the operator is informed of the elapse of the monitoring end time, the information input by the operator regarding the alarm is stored in the storage means in association with the alarm information, so that the operator can It is possible to store useful information when confirming the response contents or when another operator takes over the alarm monitoring work.

It is a block diagram which shows the structure of the wide area facility management system which concerns on embodiment of this invention. It is a block diagram which shows the structure of the alarm monitoring terminal of the wide area facility management system which concerns on embodiment of this invention. It is a block diagram which shows the structure of the wide area facility management apparatus of the wide area facility management system which concerns on embodiment of this invention. It is a flowchart which shows operation | movement of the alarm monitoring terminal of the wide area facility management system which concerns on embodiment of this invention. It is a flowchart which shows operation | movement of the wide area facility management apparatus of the wide area facility management system which concerns on embodiment of this invention. It is a figure which shows the example of the monitoring end time notification screen in embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a wide area facility management system according to an embodiment of the present invention.
The wide-area facility management system is installed for each facility, monitors the alarm of the equipment device 4 in the facility, and collects information from each alarm monitor terminal 1 to remotely monitor the state of the equipment device 4 of each facility A wide area facility management apparatus 2 that performs centralized management on the ground, and a network 3 that connects the alarm monitoring terminal 1 and the wide area facility management apparatus 2 are configured.

FIG. 2 is a block diagram showing the configuration of the alarm monitoring terminal 1, and FIG. 3 is a block diagram showing the configuration of the wide area facility management apparatus 2.
As shown in FIG. 2, the alarm monitoring terminal 1 includes an information collecting unit 10 that collects information such as state information and alarms from the equipment 4 in the facility to be managed, a storage unit 11, and a wide area facility management apparatus 2. It has an alarm generation / recovery notification unit 12 for notifying an alarm and recovery, and a display unit 13 such as a liquid crystal display.

  As shown in FIG. 3, the wide area facility management apparatus 2 receives a warning in accordance with information from the receiving unit 20, the storage unit 21, and the alarm monitoring terminal 1 that receives information from the alarm monitoring terminal 1 via the network 3. An alarm generation / recovery processing unit 22 that performs display and recovery display, and a monitoring end time setting unit that sets a monitoring end time as necessary for a monitoring point where an alarm has occurred when receiving an alarm notification from the alarm monitoring terminal 1 23, an end time monitoring unit 24 for notifying the operator of the elapse of the monitoring end time when there is no recovery notification even after the monitoring end time has passed, and a liquid crystal display or the like. The display unit 25, the input unit 26 such as a mouse and a keyboard, and the information input by the operator about the alarm when the operator is notified of the elapse of the monitoring end time. With the input storage unit 27 stores in the storage unit 21 in association with the information, an information browsing unit 28 to be displayed on the display unit 25 information in response to an operator request.

Hereinafter, the operation of the wide area facility management system of the present embodiment will be described. FIG. 4 is a flowchart showing the operation of the alarm monitoring terminal 1, and FIG. 5 is a flowchart showing the operation of the wide area facility management apparatus 2.
Each equipment device 4 in the facility has a plurality of monitoring points. For example, when the equipment 4 is an air conditioner, the monitoring points include room temperature and air volume.

The information collection unit 10 of the alarm monitoring terminal 1 collects information such as state information and alarms from each equipment device 4 in the facility to be managed. Information collected by the information collection unit 10 is stored in the storage unit 11.
The alarm generation / recovery notification unit 12 determines whether an alarm has occurred at the monitoring point of each equipment device 4 based on the information collected by the information collection unit 10 (step S100 in FIG. 4). When an alarm is generated for a certain monitoring point, the alarm generation / recovery notification unit 12 notifies the wide area facility management apparatus 2 of the alarm for the monitoring point (step S101). The alarm information sent from the alarm generation / recovery notification unit 12 includes information such as a facility name, equipment name, monitoring point name, monitoring point address, alarm type, and alarm generation time.

When the receiving unit 20 receives the alarm information from the alarm monitoring terminal 1 (YES in step S200 in FIG. 5), the alarm generation / recovery processing unit 22 of the wide area facility management apparatus 2 issues an alarm to the display unit 25 of the wide area facility management apparatus 2 Information is displayed (step S201). The alarm information received by the receiving unit 20 is stored in the storage unit 21.
Subsequently, the monitoring end time setting unit 23 of the wide area facility management apparatus 2 displays a monitoring end time setting screen on the display unit 25 in response to the alarm occurrence (step S202).

The operator of the wide area facility management apparatus 2 operates the input unit 26 to input the monitoring end time on the monitoring end time setting screen when monitoring up to the monitoring end time is necessary for the monitoring point where the alarm has occurred.
When the monitoring end time is input (YES in step S203), the monitoring end time setting unit 23 determines the facility name, the equipment name, the monitoring point name, the monitoring point address, the alarm type, and the alarm occurrence time. The monitoring end time is associated and stored in the storage unit 21 (step S204).
The end time monitoring unit 24 monitors the monitoring point for which the monitoring end time is set (step S205).

  On the other hand, the alarm occurrence / recovery notification unit 12 of the alarm monitoring terminal 1 notifies the wide area facility management device 2 of the recovery of the monitoring point when the monitoring point where the alarm has occurred is recovered (YES in step S102 in FIG. 4) ( Step S103).

  The alarm generation / recovery processing unit 22 of the wide area facility management apparatus 2 receives the recovery information from the alarm monitoring terminal 1 by the monitoring end time for the monitoring point for which the monitoring end time is set (step S206). In step S207, the display unit 25 displays the recovery information. The recovery information received by the receiving unit 20 is stored in the storage unit 21.

  Further, the end time monitoring unit 24 of the wide area facility management device 2 ends the monitoring for the monitoring point for which the monitoring end time is set when the monitoring end time has passed without receiving the recovery information (YES in step S208). A monitoring end time notification screen for notifying that the time has elapsed is displayed on the display unit 25 (step S209).

  An example of the monitoring end time notification screen is shown in FIG. On the monitoring end time notification screen 60, the name of the facility where the alarm occurred is displayed in the building name column 61, the name of the facility device where the alarm occurred is displayed in the device name column 62, and the alarm occurred in the point name column 63 The name of the monitoring point is displayed, the address of the monitoring point is displayed in the point address column 64, the alarm type is displayed in the alarm type column 65, the alarm occurrence time is displayed in the alarm occurrence time column 66, and the monitoring end time column 67 is displayed. Displays the monitoring end time.

  The operator who sees the monitoring end time notification screen 60 makes contact with, for example, an in-house customer representative. Further, the operator can input the content of the treatment performed at the monitoring point facility where the alarm is generated in the corresponding content column 68, or can input the content of the action for the operator's own alarm in the corresponding memo column 69. . The input storage unit 27 of the wide area facility management apparatus 2 displays the information input by the operator operating the input unit 26 as information on the monitoring point (facility name, equipment name, monitoring point name, monitoring point address, alarm type, It is stored in the storage unit 21 in association with the alarm occurrence time and the monitoring end time (steps S210 and S211).

  As described above, in this embodiment, when an alarm notification is received from the alarm monitoring terminal 1, the monitoring end time is set as necessary for the monitoring point where the alarm is generated, and the monitoring point is set. As for the operator of the wide area facility management apparatus 2, whether the monitoring end time has elapsed since the operator is notified of the elapse of the monitoring end time when there is no recovery notification even after the monitoring end time has elapsed. Since it is not necessary to check individually whether or not, it is possible to reduce the trouble of alarm monitoring work. Also, when the monitoring end time of the monitoring point elapses, the operator will not forget which alarm time was monitored, and it will not take time to remember. The possibility that a delay occurs can be reduced. As a result, in the present embodiment, alarm monitoring can be performed efficiently and reliably.

  Further, in the present embodiment, when the operator is informed of the elapse of the monitoring end time, the contents input by the operator regarding the alarm are stored in the storage unit 21 in association with the alarm information, so that the operator However, it is possible to store useful information when confirming the contents of the response later or when another operator takes over the alarm monitoring work. When the operator operates the input unit 26 to request information, the information browsing unit 28 causes the display unit 25 to display information according to the operator's request. Thereby, the operator can see information stored in the past.

  Note that each of the alarm monitoring terminal 1 and the wide area facility management apparatus 2 according to the present embodiment is realized by a computer having a CPU, a storage device, and an external interface, and a program for controlling these hardware resources. Can do. In such a computer, a program for realizing the wide area facility management method of the present invention is provided in a state of being recorded on a recording medium such as a flexible disk, a CD-ROM, a DVD-ROM, or a memory card. The CPU of each device writes the program read from the recording medium to the storage device, and executes the processing described in this embodiment according to the program.

  The present invention can be applied to a technique for centrally managing alarms and statuses of facility equipment with a wide area facility management apparatus at a remote location.

  DESCRIPTION OF SYMBOLS 1 ... Alarm monitoring terminal, 2 ... Wide area facility management apparatus, 3 ... Network, 4 ... Equipment apparatus, 10 ... Information collection part, 11 ... Memory | storage part, 12 ... Alarm generation / restoration notification part, 13 ... Display part, 20 ... Reception , 21 ... storage section, 22 ... alarm generation / recovery processing section, 23 ... monitoring end time setting section, 24 ... end time monitoring section, 25 ... display section, 26 ... input section, 27 ... input storage section, 28 ... information Reading department.

Claims (2)

An alarm monitoring terminal for monitoring the alarm of the equipment;
With a wide area facility management device that collects information from this alarm monitoring terminal and centrally manages the state of the equipment,
The alarm monitoring terminal is
Alert generation / recovery that notifies the wide area facility management device when a warning occurs at a monitoring point of the equipment and notifies the wide area facility management device when the monitoring point where the alarm occurs is restored A notification means,
The wide area facility management apparatus includes:
A monitoring end time setting means for setting a monitoring end time as necessary for a monitoring point where an alarm has occurred when receiving an alarm notification from the alarm monitoring terminal;
Storage means for storing the monitoring end time;
For the monitoring point for which the monitoring end time is set, an end time monitoring means for notifying an operator of the elapse of the monitoring end time when there is no recovery notification even after the monitoring end time has elapsed ,
And an input storage unit for storing in the storage unit the action content of the alarm input by the operator in association with the information of the alarm when the operator is informed of the elapse of the monitoring end time. Wide area facility management system. An alarm monitoring procedure for monitoring an alarm of the equipment device, an alarm notification procedure for notifying the wide area facility management device when an alarm occurs at a monitoring point of the equipment device,
When the wide area facility management apparatus receives an alarm notification from the alarm monitoring terminal, a monitoring end time setting procedure for setting a monitoring end time as necessary for a monitoring point where an alarm has occurred,
The alarm monitoring terminal, a recovery notification procedure for notifying the wide area facility management device of the recovery when the monitoring point where the alarm occurred is recovered,
An end time monitoring procedure in which the wide area facility management device notifies the operator of the elapse of the monitoring end time when there is no recovery notification even after the monitoring end time has elapsed for the monitoring point for which the monitoring end time is set. and,
When the wide area facility management apparatus notifies the operator of the elapse of the monitoring end time, an input storage procedure for storing in the storage means the action content for the alarm input by the operator in association with the information of the alarm. A wide area facility management method characterized by including .

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