JP5487524B2 - Mail sending device, mail sending method and program - Google Patents

Description

  The present invention relates to a mail transmission device, a mail transmission method, and a program for executing the mail transmission method, and more particularly to a technique suitable for application to an emergency medical notification system.

  Conventionally, in emergency medical reporting systems, ambulance crew members call from an ambulance that transports emergency patients, so that medical institutions and firefighting headquarters are informed of the symptoms of the emergency patient, find a medical institution that accepts the emergency patient, and find out It is transported to a medical institution.

  In this case, medical institutions that accept emergency patients are limited in the number of patients that can be accepted, so it is necessary to perform a process such as calling many medical institutions. There is a problem that it takes time.

  Patent Document 1 stores voice data of call contents as a data file, registers attribute data for determining the transmission destination of the stored data, and transmits the voice data to a corresponding access terminal based on the attribute data. There is a description about the system to do. Also, the attribute data registration process is configured such that a call destination inputs a code such as a number by an operation of pushing a dial button.

JP 2006-42188 A

  As a technique for improving the efficiency of a conventional emergency medical notification system using voice calls, for example, as described in Patent Document 1, voice data of call contents is converted into a data file, and the voice data is transmitted to a registration destination terminal. A system is conceivable. In this case, when registering the voice data, it is necessary to input attributes such as what kind of medical institution the data is sent by a push operation of the dial button, and there is a problem that the operation is not easy. .

  Specifically, in order to input attribute data, it is necessary for an ambulance crew to bring a correspondence table between the attribute and the code, and every time a call is made, it is necessary to look at the correspondence table and enter an appropriate attribute. There is a problem that takes a lot of time and labor. In addition, when such attribute data is manually input, there is a problem that if the attribute code is input incorrectly, it cannot be transmitted to an appropriate terminal.

  Here, the problem has been described by taking the emergency medical notification system as an example. However, any system that makes a report by voice call has the same problem.

  An object of this invention is to provide the mail transmission apparatus, the mail transmission method, and program which can perform required notification appropriately and easily.

The mail transmission device of the present invention includes a call reception processing unit that receives a voice call, a voice data storage unit that stores voice data received by the call reception processing unit, and destination information that stores correspondence between words and destinations When the voice of the word stored in the destination information storage unit is detected from the voice analyzed by the storage unit, the voice analysis processing unit that analyzes the voice data stored in the voice data storage unit, and the voice analysis processing unit, Create an email with the address stored by the destination information storage unit corresponding to the voice of the word as the email destination, and use the analyzed voice data as attachment data, and send the created email It is set as the structure provided with the part. Here, the phrase stored in the transmission destination information storage unit is at least a phrase including a region name, a medical subject, and a symptom name, and a transmission destination is selected based on a compound condition using these phrases.
Alternatively, the call reception processing unit identifies the location of the transmission source, adds location information to the transmission destination stored in the transmission destination information storage unit, and transmits the transmission destination of the e-mail detected corresponding to the speech of the phrase When there are a plurality of e-mails, the e-mail transmission unit selects a specific number of destinations close to the location of the sender, and broadcasts the specific number of e-mails.

The mail transmission method of the present invention includes a voice data storage procedure for storing voice data obtained by receiving a voice call, a voice analysis procedure for voice analysis of voice data stored in the voice data storage procedure, and a voice analysis procedure. When the voice of a word or phrase registered in advance is detected from the analyzed voice, the address registered corresponding to the voice of the word is set as the destination of the email, and the email with the analyzed voice data as attached data An e-mail creation procedure for creating the e-mail and a mail transmission procedure for sending the e-mail created in the e-mail creation procedure. Here, the pre-registered words / phrases are at least the words / regions / clinical subjects / symptom names, and the e-mail creation procedure uses the pre-registered words / regions / clinical subjects / symptom names. Select the destination by conditions.

Further, the program of the present invention is analyzed by a voice data storage procedure for storing voice data obtained by receiving a voice call, a voice analysis procedure for voice analysis of voice data stored in the voice data storage procedure, and a voice analysis procedure. When the voice of a pre-registered word is detected from the voice, an e-mail is created with the address registered corresponding to the voice of the word as the destination of the e-mail and the analyzed voice data as attached data A program for causing a computer to execute an e-mail creation procedure to be executed and a mail transmission procedure to send an e-mail created in the e-mail creation procedure. Here, the pre-registered words / phrases are at least the words / regions / clinical subjects / symptom names, and the e-mail creation procedure uses the pre-registered words / regions / clinical subjects / symptom names. Select the destination by conditions.

According to the present invention, since the e-mail attached with the call voice data is automatically transmitted to the destination address determined based on the result of voice analysis of the received call voice, the call voice is transmitted. The other party is automatically selected and the call voice is transmitted to the other party.
For example, by applying the present invention to an emergency medical notification system, call voice is automatically transmitted to a candidate medical institution without performing an operation in which a caller's emergency crew selects a hospital for transporting a patient. It is possible to make inquiries to other medical institutions by voice at the same time, and it is possible to efficiently search for a medical institution at the transport destination in a short time. Even when applied to various reporting systems other than emergency medical reporting systems, it is possible to improve the efficiency of reporting.

It is a block diagram which shows the example of the whole system by one embodiment of this invention. It is explanatory drawing which shows the example of the transmission destination information management database by one embodiment of this invention. It is a flowchart which shows the process example at the time of the voice call reception by one embodiment of this invention. It is a flowchart which shows the example of a process at the time of mail preparation by one embodiment of this invention. It is explanatory drawing which shows the example of a display process at the time of the transmission destination search by one embodiment of this invention. It is explanatory drawing which shows the example of a display process at the time of the transmission destination registration by one embodiment of this invention.

[1. Example of overall system configuration]
Hereinafter, examples of the present embodiment will be described with reference to the accompanying drawings.
FIG. 1 is a configuration example when the present embodiment is applied to an emergency medical notification system.
In the example of the present embodiment, an ambulance member or the like in an ambulance or the like owns the transmission terminal 201 and transmits to the emergency medical information system 100 via the telephone network 200 from the transmission terminal 201.
As the transmission terminal 201, for example, a mobile phone terminal using a wireless telephone network is used. In this case, a terminal having a function of measuring the current position of the transmission terminal 201 may be used. When a terminal having the function of measuring the current position is used, the data on the current position is transmitted to the other party when making a call.

  When a call is received from the calling terminal 201 to the emergency medical information system 100 via the telephone network 200 and the call reception processing unit 101 included in the emergency medical information system 100 receives the call, It is automatically stored by the processing of the reception processing unit 101. The voice data management database 102, which is a voice data storage unit, is used for storing the call voice. The voice data management database 102 stores the call voice received by the call reception processing unit 101 of the emergency medical information system 100. When the call reception processing unit 101 receives a call and data of the current position of the calling terminal 201 is transmitted, the terminal position data is added to the stored call voice. Note that a call received by the call reception processing unit 101 may accept a call from any terminal, but for example, only a call from a call terminal 201 registered in advance can be accepted to access this system. The terminal may be limited to a specific transmission terminal 201 possessed by a registered emergency member or the like.

  If the voice data management database 102 stores new call voice, the voice analysis processing unit 103 immediately performs voice analysis processing on the stored call voice. When performing this voice analysis process, it is determined from the voice analysis result whether or not the word / phrase previously stored in the transmission destination information management database 120 is included in the call voice. The transmission destination information management database 120 is a transmission destination information storage unit, and is a database that stores in advance information such as a specific word and a transmission address corresponding to the word. A specific example of data stored in the transmission destination information management database 120 will be described later.

  If there is a phrase stored in the destination information management database 120 from the call voice, the transmission address stored in correspondence with the phrase is read out from the destination information management database 120 and the voice-attached mail creation unit 104 is read. Send the address data to. If there are a plurality of transmission addresses, all transmission addresses are sent.

  When the transmission address is supplied, the voice-attached mail creation unit 104 creates an e-mail with the supplied transmission address as a transmission destination. However, if the setting is limited to a specific number of transmission addresses in advance, a specific number of transmission addresses are extracted from a plurality of transmission addresses extracted from the words under predetermined conditions. Create an email with only a certain number of sending addresses. To the created e-mail, voice data consisting of call voice is added as an attached file. The voice data of the call voice added at this time is the voice data of the original call voice received by the call reception processing unit 101 and stored in the voice data management database 102. Note that nothing may be written in the body of the e-mail attached with the voice data, but, for example, a speech-analyzed word or information on the calling terminal (such as a telephone number) may be written in the body. Alternatively, an e-mail text in which other additional information is described as a text or a mail title may be created.

  When the voice-attached mail creation unit 104 creates an email, the display device 110 provided in the emergency medical information system 100 displays a list of email destinations, an email text, and the like. The operator of the emergency medical information system 100 can perform editing such as deleting or adding a part of the destination of the e-mail while viewing the display on the display device 110.

The voice-attached mail creation unit 104 also has a function as a mail transmission unit. When the creation of an email attached with voice data is completed, the created email is prepared in advance via a predetermined network 300. To the received receiving terminal 301. When there are a plurality of e-mail destinations, they are sent simultaneously by broadcast transmission.
When the example of the present embodiment is applied to the emergency medical information system 100, the receiving terminal 301 is installed in a medical institution such as an emergency hospital. The network 300 may be a line or a wireless system prepared exclusively for this system, but a network using a telephone line may be applied. Alternatively, a network such as the Internet may be used.

  The receiving terminal 301 is a terminal that receives an e-mail, and includes a sound generator 302 and a rotating lamp 303. When the receiving terminal 301 receives the e-mail, the audio data attached to the e-mail is sent to the audio generating device 302, and the audio based on the audio data is output from the speaker included in the audio generating device 302. Simultaneously with the reception of the electronic mail at the receiving terminal 301, the rotating lamp 303 is turned on to notify the subject in the medical institution of the reception of the electronic mail.

  In FIG. 1, for simplicity of explanation, only one transmitting terminal 201 and one receiving terminal 301 are described. However, in actuality, any number of terminals is prepared depending on the system configuration. .

[2. Configuration example of the destination information management database]
Next, a configuration example of the transmission destination information management database 120 will be described with reference to FIG.
The transmission destination information management database 120 of the example of the present embodiment is a transmission destination management table 10, a medical institution master table 20, a regional master table 30, a medical department master table 40, and symptoms as data storage tables. A master table 50 and a transmission history table 60 are provided. The data of each table 10-60 is registered in advance by the operator using, for example, the display device 110 and an operation unit (not shown).

  The transmission destination management table 10 includes a transmission destination mail address field 12, a medical institution code field 13, a region code field 14, a medical department code field 15, and a symptom code field 16 for each management code indicated by the management code field 11. Prepare. In the transmission destination management table 10, e-mail addresses of all medical institutions registered in this system and having the possibility of emergency transport are shown. In addition, the data in each field 12 to 16 indicate which area the medical institution is in charge of and which department or symptom can be accepted.

  The medical institution master table 20 includes a medical institution name field 22 and a medical institution keyword field 23 for each medical institution code indicated by the medical institution code field 21. In the medical institution name field 22, the name of the corresponding medical institution is shown, and in the medical institution keyword field 23, a keyword corresponding to reading of a phrase when the medical institution is specified by voice is shown.

  The region master table 30 includes a region name field 32 and a region keyword field 33 for each region code indicated by the region code field 31. A region name field 32 indicates the region of the region code, and a region keyword field 33 indicates a keyword corresponding to a phrase used to specify the region by voice.

  The medical department master table 40 includes a medical department name field 42 and a medical department keyword field 43 for each medical department code indicated in the medical department code field 41. The clinical department name field 42 indicates a medical subject that the medical institution can accept an emergency patient, and the clinical department keyword field 43 indicates a keyword that corresponds to a phrase used to specify the clinical department by voice.

  The symptom master table 50 includes a symptom name field 52 and a symptom keyword field 53 for each symptom code indicated in the symptom code field 51. In the symptom name field 52, a symptom that allows a medical institution to accept an emergency patient is shown, and in the symptom keyword field 53, a keyword corresponding to a phrase for specifying the symptom by voice is shown.

  The transmission history table 60 includes a transmission time field 62, a transmission destination management code 1 field 63, a transmission destination management code 2 field 64, and the like for each audio data indicated by the audio data code field 61. In the transmission history table 60, a history such as a response status when a voice-attached mail is transmitted is recorded. An example of processing using the transmission history table 60 will be described later.

  Each table 10-60 shown in FIG. 2 is linked to the same field as shown by a line at the right end of FIG. 2, and the details of the medical institution are shown using the data of each table 10-60. It is.

[3. Example of processing from receiving a call to sending an email]
Next, an example of a flow of processing from reception of a call to mail transmission will be described with reference to the flowcharts of FIGS.
First, the call reception processing unit 101 of the emergency medical information system 100 determines whether there is an incoming call from the calling terminal 201 (step S11). If there is no incoming call in this determination, the process waits until there is an incoming call. When there is an incoming call, the voice data management database 102 stores the voice data of the call content from the calling terminal 201 at that time (step S12). Further, when the transmission location of the transmission terminal 201 is known, the transmission location is also saved.

  If the voice data is stored, the voice data stored in the voice data management database 102 is analyzed (step S13). It should be noted that the voice data storage in step S12 and the voice analysis in step S13 are not executed in order, but are performed in parallel with the process of saving the call voice, so that the storage and analysis are almost the same. It may be performed simultaneously.

  Then, it is determined whether or not the voice of the word or phrase of the medical institution name registered in the medical institution keyword field 23 (see FIG. 2) of the medical institution master table 20 is detected as a result of the voice analysis (step S14). If the speech of the corresponding medical institution name is detected in this determination, the detected medical institution code is determined from the medical institution master table 20 and registered (step S15).

  Further, it is determined whether or not the voice of the phrase having the region name registered in the region keyword field 33 (see FIG. 2) of the region master table 30 is detected as a result of the speech analysis (step S16). If the speech of the corresponding region name is detected in this determination, the detected region code is determined from the region master table 30 and registered (step S17).

  Further, it is determined whether or not the speech of the words of the clinical department registered in the clinical department keyword field 43 (see FIG. 2) of the clinical department master table 40 is detected as a result of the voice analysis (step S18). If the speech of the corresponding clinical department word is detected in this determination, the detected clinical department code is determined from the clinical department master table 40 and registered (step S19).

Further, it is determined whether or not the voice of the symptom word / phrase registered in the symptom keyword field 53 (see FIG. 2) of the symptom master table 50 is detected as a result of the voice analysis (step S20). In this determination, when the voice of the phrase having the corresponding symptom is detected, the detected symptom code is determined from the symptom master table 50 and registered (step S21).
The processing up to this point is the processing for storing and analyzing the voice when a voice call is received.

Next, an example of processing for creating and sending an e-mail based on the result of voice analysis will be described with reference to the flowchart of FIG.
First, an e-mail creation process is performed with the file containing the audio data saved in step S12 as an attached file (step S31). Then, a destination mail address corresponding to the code registered in steps S15, S17, S19, and S21 is selected from the destination management table 10 (step S32). For example, in the example shown in the transmission destination information management database 120 in FIG. 2, “AAA district” is detected by voice analysis, and the area code [001] of “AAA district” is registered. In this case, the transmission address [mail@mail.co.jp] corresponding to the area code [001] is extracted from the transmission destination management table 10.

The transmission destination e-mail address is selected in step S32 as an address obtained by selecting a word / phrase obtained by voice analysis as a compound condition. Specifically, for districts, departments, and medical conditions, a complex search is performed so that all conditions are met, and an address is selected. , Select the identified medical institution.
For example, if "AAA district" (AA) and "Surgery" (Geka) are detected by voice analysis, the region code of "AAA district" and the department code of "Surgery" Select the email address of the medical institution you have. When a medical institution that matches the search based on such complex conditions is not detected, transmission of a medical institution that matches the conditions other than the district in another district adjacent to the district (region) obtained by speech analysis Select the destination email address.

  If there is a phrase specifying a medical institution by voice analysis, only that medical institution is set as the transmission address. For example, when “AAA Hospital” (AA Byouin) is detected by voice analysis and the medical institution code [0001] of “AAA Hospital” is registered, the transmission address [[ mail@mail.co.jp] is extracted from the destination management table 10.

  In this way, one or a plurality of destination mail addresses are selected in step S32. Then, it is determined whether or not the transmission destination candidates selected in step S32 exceed a preset number (step S33). For example, if 10 addresses are set as the specified number for performing broadcast transmission, it is determined whether or not more than 10 addresses have been selected. If an address exceeding the specified number is selected in this determination, the address is specified according to the position of the transmitting terminal 201 (when the location information is obtained), the priority order given to the medical institution indicated by the address, etc. Only a number of addresses are selected (step S34).

For example, when the information on the current position of the transmission terminal 201 is obtained, the addresses of 10 medical institutions are selected in order from the medical institution closest to the current position.
Further, when there is a registration in advance as a medical institution to be preferentially selected from among registered medical institutions, the address of the preferentially selected medical institution is selected. As a medical institution to be preferentially selected, for example, an emergency medical notification according to the example of the present embodiment is performed, and a medical institution having a high probability of accepting a patient by the notification or a large-scale medical institution is selected. On the other hand, a medical institution that does not respond almost even if a report is made is set as a medical institution with a low priority.

  When a maximum of 10 transmission addresses are selected in this way, a list of the transmission addresses is displayed on the display device 110 (step S35). By performing the list display of the transmission address, it becomes possible to delete one of the transmission destinations or to add another transmission destination by the operation of the operator who confirmed the list display. In the emergency medical information system 100, it is determined whether or not a transmission address correction operation has been performed (step S36). If correction has been performed, the process returns to step S35 to display the corrected transmission address.

  If the address displayed in step S36 is not corrected, the e-mail with voice data created in step S31 is transmitted to the displayed transmission address (step S37). When there are a plurality of transmission destinations, broadcast transmission is performed to simultaneously transmit to the plurality of addresses.

  By transmitting the e-mail in this way, the receiving terminal 301 installed in the medical institution that received the e-mail causes the audio data attached to the e-mail to be output from the sound generator 302 and rotated. The lamp 303 is turned on. By performing such processing, processing for notifying that there is an emergency patient transport request is performed by automatically selecting a medical institution suitable for the emergency patient. When responding to an emergency patient's transport request, the corresponding medical institution performs processing such as calling the emergency medical information system 100. Alternatively, for example, the telephone number of the calling terminal 201 may be described in the text of an e-mail transmitted from the emergency medical information system 100 so that the calling terminal 201 can be directly called.

[4. Example of display screen]
FIG. 5 shows an example of the transmission destination information search screen 111 on the display device 110.
The destination medical institution registers, for each medical institution, a management code, a destination e-mail address, a name of the medical institution, a region of the location, a medical department, and a good symptom. Multiple registrations are possible for clinical departments and symptoms.
In the example of FIG. 5, a list of registered medical institutions is displayed in the lower half of the screen 111. A new creation button, an edit button, and a delete button are displayed below the list display.
When a new creation button is selected, an input screen for a new medical institution is displayed. When a delete button is selected, data of the selected medical institution is deleted.

FIG. 6 shows a case where registration (new registration or correction of registration) is performed for a medical institution such as when editing of one medical institution is selected from the list shown in FIG. 6 is a diagram showing an example of a transmission destination information search screen 112 of the display device 110. FIG.
In the screen shown in FIG. 6, details of the management code of the medical institution, the destination mail address, the name of the medical institution, the region, the medical department, and the symptom are displayed. With respect to each item, the operator can perform input and correction using an operation unit (such as a keyboard) connected to the display device 110. A plurality of departments and symptoms may be set. Each item may be displayed in a list of items that can be input using a pull-down menu and selected from the list.

  By performing registration and correction using such a screen, transmission destination information registered in the transmission destination information management database 120 is updated.

In addition, when registering such transmission destination information, the priority order may be registered for each medical institution as described in the transmission destination selection in step S34 in the flowchart of FIG. For example, a medical institution having a high probability of accepting a patient in a past emergency medical report is registered as a medical institution having a high priority. Alternatively, a large-scale medical institution may be registered as a high-priority medical institution.
Then, when searching for a medical institution from words and phrases obtained by speech analysis, a medical institution with a high priority is preferentially selected.
In addition, a medical institution with a poor response rate when reporting in the past is set as a medical institution with a low priority. Information on these priorities is also registered in the transmission destination information management database 120.

In addition, the transmission destination information management database 120 may automatically register information necessary for giving such priorities and the like at the time of emergency medical notification (that is, at the time of mail transmission).
That is, for example, in the transmission destination information management database 120 shown in FIG. 2, the transmission history table 60 is provided, and details such as the response status when the system transmits a voice-added mail can be collected and recorded. To do. Specifically, as shown in FIG. 2, each audio data indicated by the audio data code field 61 includes a transmission time field 62, a transmission destination management code 1 field 63, a transmission destination management code 2 field 64, and the like. Although only two fields 63 and 64 are shown in FIG. 2 as the transmission destination management code field, as many transmission destination management code fields as the number of transmission destinations to which the electronic mail has been transmitted are prepared. Using these fields, response status and the like can be recorded and managed.

  For example, when statistical information indicating how many emails were sent to which medical institution in January 2011 is searched for a record whose transmission time field 62 is “20111XXXXXXXXX”, the destination management code field 63 of the corresponding record, 64 are counted for each management code.

The name of the medical institution for outputting such a management result to a form is acquired by the process described below.
The medical institution code field 13 is acquired from the record in which the codes in the transmission destination management code fields 63 and 64 in the transmission history table 60 match the management code field 11 in the transmission destination management table 10. Then, the name of the medical institution is acquired from the medical institution name field 22 of the record in which the medical institution code field 13 of the acquired transmission destination management table 10 matches the medical institution code field 21 of the medical institution master table 20.

  For each medical institution name acquired in this way, it is possible to count how many emails have been sent, and to display and print the counting results such as the number of times of sending, and thereby form output can be performed. Moreover, not only the number of times of mail transmission but also the number of times of response and the number of times of actually transporting the patient can be recorded and displayed.

  As described above, according to the emergency medical notification system according to the example of the present embodiment, the emergency personnel automatically make an appropriate call by simply calling the system and speaking the patient's transport request by voice. Transport destination candidates are selected, and voice mails are sent to the candidate medical institutions all at once. Therefore, as compared to the conventional case where a request is made for a call to a candidate medical institution sequentially by phone and the call to the medical institution is repeated until the destination is found, the medical institution that carries the patient. It is possible to greatly reduce the time it takes to find, and to construct an efficient emergency medical notification system. Moreover, emergency personnel who make outgoing calls only need to send a call to a specific phone number for the system and talk about the situation by voice. Can be used.

[5. Modified example]
In the example of the embodiment described above, the example in which the e-mail transmission process according to the present invention is applied to the emergency medical notification system has been described. However, the present invention may be applied to other various notification and communication systems. In other words, when there is a request from a caller through a voice call, the present invention can be applied to various systems that inquire about a response destination that responds to the request.

  In addition, the word / phrase detected by the voice analysis described in the example of the embodiment described above is an example, and other words / phrases may be detected. In particular, when the system to be applied is other than a medical institution, it is necessary to change the detected phrase correspondingly.

  In the example of the embodiment described above, it is assumed that all the medical institutions in the region to which the system is applied include the receiving terminal 301. For example, for some medical institutions, the receiving terminal 301 is If an e-mail cannot be received without being installed, a transport request may be notified to a medical institution without the terminal by processing other than e-mail. For example, when a medical institution without a terminal becomes a candidate for a destination, a call is automatically made to that medical institution, and the other party is contacted with a telephone that has the same voice as the voice attached to the e-mail. Also good. Alternatively, the text on which the result of voice analysis or the like is displayed may be transmitted by facsimile to a medical institution in which no terminal is installed.

  In addition, when an electronic mail with voice is transmitted to a medical institution or the like, the electronic mail with voice is transmitted to the receiving terminal 301 dedicated to this system, and at the same time, a portable terminal different from the receiving terminal 301 (for example, the person in charge of the medical institution possesses) You may notify a portable terminal) by mail that there exists a conveyance request.

  In the configuration shown in FIG. 1, the example in which the emergency medical information system 100 is configured by a dedicated device has been described. For example, a general-purpose computer device is prepared, and the computer device illustrated in FIGS. 3 and 4 is used. You may comprise the system which performs the email transmission process by this invention by installing the program which performs each processing procedure.

  DESCRIPTION OF SYMBOLS 100 ... Emergency medical information system, 101 ... Call reception process part, 102 ... Voice data management database, 103 ... Voice analysis process part, 104 ... Mail production part with a voice, 105 ... Mail server, 110 ... Display apparatus, 120 ... Transmission destination Information management database, 200 ... telephone network, 201 ... transmitting terminal, 300 ... network, 301 ... receiving terminal, 302 ... voice generating device, 303 ... rotating lamp

Claims (7)

A call reception processing unit for receiving voice calls;
A voice data storage unit for storing voice data received by the call reception processing unit;
A transmission destination information storage unit that stores correspondence between words and transmission destinations received by the call reception processing unit;
A voice analysis processing unit for voice analysis of the voice data stored in the voice data storage unit;
When the speech of the phrase stored in the destination information storage unit is detected from the speech analyzed by the speech analysis processing unit, the address stored by the destination information storage unit corresponding to the speech of the phrase is electronic the e-mail destination, create an e-mail in which the voice data that the analysis and the accompanying data, e Bei and a mail sending unit to send an e-mail that you created,
The phrase stored in the transmission destination information storage unit is a phrase including at least a region name, a medical subject, and a symptom name, and a mail transmission device that selects a transmission destination based on a composite condition using these phrases . The phrase stored in the transmission destination information storage unit further includes the phrase of the medical institution name, and when the voice of the phrase of the corresponding medical institution name is detected, the transmission destination registered with the name of the medical institution is selected. The mail transmission device according to claim 1 . A display unit for displaying a list of transmission destinations which the mail transmission unit has set as candidates;
The mail transmission device according to claim 1, wherein a correction for deleting or adding a transmission destination is possible from the list displayed on the display unit. The priority information is added to the transmission destination stored in the transmission destination information storage unit,
The mail transmission device according to claim 1, wherein a destination having a higher priority is preferentially selected as a destination. A call reception processing unit for receiving voice calls;
A voice data storage unit for storing voice data received by the call reception processing unit;
A transmission destination information storage unit that stores correspondence between words and transmission destinations received by the call reception processing unit;
A voice analysis processing unit for voice analysis of the voice data stored in the voice data storage unit;
When the speech of the phrase stored in the destination information storage unit is detected from the speech analyzed by the speech analysis processing unit, the address stored by the destination information storage unit corresponding to the speech of the phrase is electronic the e-mail destination, create an e-mail in which the voice data that the analysis and the accompanying data, e Bei and a mail sending unit to send an e-mail that you created,
The call reception processing unit identifies the location of the caller,
The location information is added to each destination stored in the destination information storage unit,
When there are a plurality of e-mail destinations detected corresponding to the speech of the phrase, the e-mail transmission unit selects a specific number of destinations close to the location of the source, and the specific number of e-mails A mail sending device that broadcasts mail. A voice data storage procedure for storing voice data obtained by receiving a voice call;
A voice analysis procedure for voice analysis of the voice data stored in the voice data storage procedure;
When speech of a pre-registered word is detected from the sound analyzed in the sound analysis procedure, the address registered corresponding to the sound of the word is set as an e-mail destination, and the analyzed sound data is attached. Email creation procedure to create email as data,
A mail transmission method for performing a mail transmission procedure for transmitting the email created in the email creation procedure ;
The pre-registered phrase is a phrase of at least a region name, a medical subject, and a symptom name, and in the e-mail creation procedure, a compound condition using a pre-registered region name, a medical subject, and a symptom name E-mail transmission method to select the destination with . A voice data storage procedure for storing voice data obtained by receiving a voice call;
A voice analysis procedure for voice analysis of the voice data stored in the voice data storage procedure;
When speech of a pre-registered word is detected from the sound analyzed in the sound analysis procedure, the address registered corresponding to the sound of the word is set as an e-mail destination, and the analyzed sound data is attached. Email creation procedure to create email as data,
A mail sending procedure for sending the email created in the email creating procedure,
A program to be executed by a computer ,
The pre-registered phrase is a phrase of at least a region name, a medical subject, and a symptom name, and in the e-mail creation procedure, a compound condition using a pre-registered region name, a medical subject, and a symptom name Program to select the destination in

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